ACE BUSINESS TRAVEL INSURANCE

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1 ACCIDENT & HEALTH ACE BUSINESS TRAVEL INSURANCE LOCAL EXPERTS, GLOBAL COVER

2 Why choose ACE? A new and improved policy with broad coverage and a host of additional benefits Expert service from local underwriting and claims personnel Access to ACE Assistance and red24 for medical, travel and security advice and assistance services A truly global network of expertise and servicing capability Access to the e*placement online insurance solution 00

3 One of the greatest challenges for any company is managing the risk of employees who are travelling on business that become sick, suffer a serious injury or find themselves in a potentially dangerous situation. Those risks are amplified if the company s employees are travelling abroad and require swift evacuation from a politically unstable region or a country where the medical facilities are inadequate. Frequent international travel is an obvious reason to take out Business Travel Insurance but domestic travel is more common. It s on these local trips that travellers often run into problems with delayed flights and lost baggage. Along with the the complex exposures that arise when employees travel to all corners of the globe, ACE Business Travel Insurance can also provide coverage for the common risks staff encounter on New Zealand domestic journeys. Our comprehensive policy is supported by a team of medical, travel and crisis management specialists who are available to assist 24/7 when the unthinkable occurs. Covered travellers can access these support services anywhere in the world. Policy Highlights Following a strategic review that considered client needs, broker feedback and increased claim complexity, ACE has launched a new Business Travel Insurance policy. Highlights of the policy include: The general age exclusion has been removed, offering a level of cover to people of all ages Unlimited cancellation and curtailment cover An automatic extension for incidental private travel and directors & executives private travel An online portal and smartphone app allowing policyholders and their employees to access travel security and safety information, both pre-travel and while on a business trip Ground support from specialist security personnel and/or evacuation assistance in the event of civil unrest, natural disaster or a terrorism incident 03

4 ACE BUSINESS TRAVEL INSURANCE Key Features and Benefits Personal Accident and Sickness Accidental death benefit Lump sum payments for disablement as a result of injury Loss of income benefits Benefits for surgery, broken bones and dental Unexpired membership benefit payable to covered persons for pre-paid membership, association or registration fees Daily benefits for covered persons who are in a coma as a result of an injury Home and vehicle modification benefit as result of a PTD, paraplegia or quadriplegia Dependent child and orphaned child benefits for children survived by a covered person who dies as result of an injury Cash advancement to the executor of the estate if a covered person dies as result of an injury Kidnap and Ransom/Extortion Reimbursement of extortion or ransom money Reimbursement of expenses associated with contracting security consultants to assist with a kidnap event Trauma counseling for a kidnap victim Hijack and Detention Daily benefit for covered persons forcibly detained as a result of a hijack Legal costs incurred as a result of being detained Medical, Evacuation and Additional Expenses Medical, evacuation and additional expenses incurred outside the covered person s country of residence Emergency dental treatment as a result of injury or to resolve on acute and unexpected onset of pain Travel expenses for 2 people known to the covered person who, due to an injury or sickness, are required to travel to or remain with the covered person on medical advice Ongoing medical expenses incurred after the covered person has returned to their country of residence Daily cash benefit for bed confinement greater than 48 hours Incidental hospital expenses such as telephone, television and newspapers Cover for HIV/AIDS if contracted as a result of an injury Trauma counseling for a victim of, or eyewitness to, a criminal act act such as sexual assault, rape, murder, violent robbery or an act of terrorism ACE Assistance and Security Advice Access to worldwide travel, medical and security assistance services including: 24/7 worldwide telephone assistance Access to advice on lost luggage, emergency travel arrangements and visa requirements Access to medical practitioners for advice and assistance on medical emergencies Medical repatriation Ground support or evacuation assistance Country intelligence reports including city guides, security issues, travel logistics, cultural factors and health advisories; alerts regarding significant events that may impact travel; Customised safety and security briefings for high risk regions Smart-phone app which provides country intelligence, daily news and travel alerts Loss of Deposits, Cancellation & Disruption Covers unforeseeable circumstances such as: The unexpected death, injury or sickness of the covered person Serious injury or sickness to a close relative of the covered person The covered person s residence or business suffering theft or damage Loss of unrecoverable frequent flyer points Funeral, burial or cremation expenses including the costs incurred transporting mortal remains Cover is also provided for the expenses of a close relative to travel to and/or accompany a covered person s mortal remains home Additional pet boarding expenses if the covered person s return is delayed Missed transport connection or over booked flight 04

5 Key Features and Benefits (continued) Alternative Employee/Resumption of Assignment Expenses Costs incurred sending a substitute employee to complete the business of the covered person who cannot complete travel due to their death, injury, sickness, or any other unforeseen circumstance Costs incurred with the covered person re-commencing travel within 90 days of returning home as result of the above Baggage and Travel Documents Includes loss, theft of or damage to: Personal and business property Money and travel documents Electronic equipment Delayed or misdirected baggage If a covered person is hospitalised or evacuated and then separated from their belongings, the cost of returning their belongings is covered If the covered person s home is burgled while they are travelling, cover is provided for the excess payable under their home contents insurance policy Cash and business property is covered for 72 hours before and 72 hours after a business trip Personal Liability Coverage highlights Cover for the traveller s legal liability to pay damages in respect to an accident which results in: Injury to other people Loss of or damage to another person s property Legal expenses recoverable by the claimant and in the defense of a claim Daily benefit for covered persons who are required to attend court in connection with an event under this section Rental and Personal Vehicle Excess Excess payable due to a rental vehicle being stolen or damaged Excess payable due to a personal vehicle being involved in a collision Political and Natural Disaster evacuation Expenses related to immediate evacuation because of war, civil unrest, political instability or a major natural disaster Rental vehicle excess cover for 24-hours before and 24-hours after a journey Towing fees not ordinarily covered as a result of damage that renders the vehicle undriveable. This also applies if the covered person suffers an injury or sickness which deems them unfit to drive. Specialist security services providing necessary assistance to covered persons due to a serious risk to their personal safety and/or security Search and Rescue Expenses Search and rescue expenses if a covered person is reported missing and requires the local authorities to initiate a search and rescue operation Note: The above benefits are subject to the terms, conditions, definitions, limits and exclusions as set out in the Policy Wording. 05

6 ACE BUSINESS TRAVEL INSURANCE e*placement e*placement is the online solution that ACE has developed for brokers to obtain instant and secure quotes on Business Travel Insurance. red24 Travel Security Advice and Assistance Dial and select Option 2 The system gives brokers the capability to bind, endorse and renew our Business Travel policies online in a matter of minutes. Additional features of e*placement include: access to competitive rates systematic solution from application to renewal no need for hard copy policy application forms to be completed and submitted 24-hour access that eradicates the need to wait for an underwriting response on standard risks policy documentation and schedules are issued instantaneously message board functionality creates a communication audit trail with your underwriter. Assistance services When a company purchases ACE Business Travel Insurance, their employees are instantly covered by ACE Assistance and Security Advice. ACE has partnered with red24, a crisis management assistance company, to provide policyholders and covered travellers with a range of travel security services. This includes: immediate access to security experts for any security or safety concerns ground support and/or evacuation assistance in the event of civil unrest, natural disaster or a terrorist incident concerns about identity being compromised due to a data breach Note that these services can only be accessed if registered. Refer to the registration details in the Policy Wording. ACE Assistance Travel and Medical Assistance Dial and select Option 1 ACE Assistance supports the business traveller with a range of emergency medical advice and travel assistance services. A team of medical practitioners and travel specialists are available to assist 24 hours a day, 7 days per week. 06

7 07

8 CONTACT US ACE Insurance Limited Company No Financial Services Provider No: New Zealand Head Office CU1-3, Shed 24 Princes Wharf Auckland 1010 Tel: Fax: Wellington Branch The Bayleys Building Level 9, Lambton Quay Wellington 5154 Tel: Fax: About ACE ACE Group is one of the world s largest multiline property and casualty insurers. With operations in 54 countries, ACE provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. ACE Limited, the parent company of ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index. ACE s operation in New Zealand (ACE Insurance Limited) offers corporate Property & Casualty, Group Personal Accident and corporate Travel Insurance products through brokers. It leverages global expertise and local acumen to tailor solutions to mitigate risks for clients ranging from large multinational companies to local corporates. Important Notes Any advice in this brochure is general only. Before acting on this advice, please consider your objectives, financial situation or needs. This brochure is intended to provide only a general description of the products and associated services offered by ACE Insurance Limited. We recommend that a potential purchaser thoroughly examine any of our policy offerings and consult with an appropriate expert to be certain of the precise nature of its details. Potential purchasers should contact ACE or their broker and / or insurance agent for further advice. ACE Group. Coverages underwritten by one or more companies of the ACE Group. Not all coverages available in all jurisdictions. ACE, ACE logo, and ACE insured are trademarks of ACE Limited. ACE

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