Document Number 105 Effective Date 8/28/2011 Revision Date Revision Number Page Number 1 Approval:

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1 Page Number Purpose NMU Dining strives to offer its customers the best dining experience possible. Our student employees appearance is a large part of the customer s experience. Presentable, professional dress and a clean, well groomed appearance are essential to employment at NMU Dining Services. 2.0 Revision History 8/16/2011 Created Policy separate from Residential Dining. 3.0 Persons Affected This policy and procedure applies to all NMU Dining Services, Student Employees. units include the following: Temaki & Tea/Smoothie King, Starbucks, Fieras, Melted, Stonecreek Coffee and CatTrax. 4.0 Policy 5.0 Definitions NMU Dining Services requires that all student employees are responsible for wearing their uniforms for their shift. Their uniforms will be clean, unwrinkled, and fit appropriately. Uniforms will be worn for all shifts regardless of assignment. N/A 6.0 Responsibilities Any NMU Dining Services professional staff, FS1, or FS2 who is put in a position of authority for the shift, day, event, etc., will ensure that all student employees, working in their area, are in compliance with this policy and procedure for each and every shift and assignment that NMU Dining Services is represented.

2 7.0 Procedures Page Number 2 Uniforms: All clothing/uniform must be CLEAN and UNWRINKLED, when a student employee arrives for their shift. No stained uniforms. 1) The logoed T- Shirt that is provided to student employees by NMU Dining Services is to be worn. 2) The baseball style hat, provided to student employees by NMU Dining Services, is to be worn. The hat shall be worn forward with the student employee s name tag on the right hand side, unless where otherwise stated. No other pins, writing or logos on hat are allowed. 3) Pants to be worn on duty by student employees shall be jeans, cargo pants or khakis. Pants will be clean, unwrinkled, with no rips or tears and worn high enough that they are as close to the natural waist as feasible. Additionally, a black or brown belt shall be required if the pants have belt loops. An undershirt/camisole shall be tucked into the pants if they are not at the natural waist. No skin shall be seen between the uniform shirt and the top of student employee s pants. (Pants are not provided by Dining Services). 4) Shoes worn by student employees shall have no heels and be as comfortable and non- slip as possible (rubber soled shoes are encouraged). No open toe shoes, sandals, flip- flops, foot gloves, cloth tennis shoes (ie:keds), ballet style shoes or winter boots of any kind. Shoes must cover entire foot - to just below the ankle. Work boots are encouraged for student Stock Attendants. (Shoes are not provided by Dining Services). 5) Socks MUST be worn, at all times, while on duty. 6) Aprons shall be worn in accordance with the directives of the Executive Chef, as to style of apron and how it should be worn at each station. Please see your Operational Managers for clarification. Student Employees assigned to: Temaki & Tea/Smoothie King All employees must be in full uniform and clocked in to work behind the line in the operation. All clothing/uniform must be CLEAN and UNWRINKLED, when a student employee arrives for their shift. No stained, ripped or torn uniforms, pants or shirts. 1) Two logoed T- Shirts are provided to student employees by NMU Dining Services and are to be worn and tucked into their pants. Nametags are to be worn on the employee s shirt on the right hand side. (Additional shirts will be available for purchase at Department cost if lost, stolen or more are needed). Long sleeve shirts will be available for purchase as well. NO long sleeved undershirts will be permitted to be worn underneath the short sleeve T- shirt.

3 Page Number Procedures (continued): Student Employees assigned to: Temaki & Tea/Smoothie King (continued): 2) The Khaki Smoothie King Baseball cap will be provided to student employees by NMU Dining Services and is required for each employee. The hat shall be clean, worn forward, and not have any pins, writing or logos anywhere on it. 3) Cardboard colored Khaki pants are to be worn on duty by student employees. The khakis will be clean, unwrinkled, with no rips or tears and worn high enough that they are as close to the natural waist as feasible. Additionally, a black or brown belt shall be required if the pants have belt loops. (Pants are not provided by Dining Services). 4) Shoes worn by student employees shall have no heels and be as comfortable and non- slip as possible (rubber soled shoes are encouraged). No open foot gloves, sandals, or toe shoes are allowed while on shift. Shoes must cover entire foot - to just below the ankle. (Shoes are not provided by Dining Services). 5) Socks MUST be worn, at all times, while on duty. 6) Per Smoothie King Corporate policy body piercings are not allowed with the exception of a single piercing per ear. Wedding bands (with no stones) are the only rings permissible. 7) Tattoos should not be visible. Student Employees assigned to: Starbucks 8) Starbucks shirts will be provided. Starbuck s promotional t- shirts may only be worn during designated promotional periods. 9) Under shirts should be the same color as the outer shirt. 10) Pants should be solid black or tan. Jeans and leggings are prohibited. 11) Shoes should be brown or black leather work style shoes. 12) Hats should have a Starbucks logo and worn with the brim forward. 13) Aprons should be clean, worn full length, and at all times. 14) Hair color should be a natural color. Bright or unnatural colors are not acceptable. 15) Perfume, cologne, shaving lotion, or any synthetic body scents that are highly fragrant should not be worn. The smell affects the aroma of the coffee. 16) Tattoos should not be visible. 17) Facial piercings are not allowed. Two earrings per earlobe are acceptable. Jewelry should be simple and should not be a distraction.

4 7.100 Procedures Personal Cleanliness Page Number 4 NO GUM CHEWING EVER. Hair: All employees MUST have clean hair. If hair is shoulder length or longer, this is inclusive of both genders, then it MUST be tied back or kept in a hair net (see Starbucks policy). Additionally, hair should be kept out of the employee s face. Hair MUST be groomed in the restroom and NEVER in any of the serving areas, or kitchen areas. Personal hygiene is part of the uniform so it MUST be attended to before the start of shift. Facial hair is permitted for male employees. All facial hair shall be clean, neatly trimmed, and will present a professional appearance. Jewelry: All employees wearing jewelry MUST keep it to a minimum and be tasteful. Earrings should be stud earrings, ear plugs/gauges or closed hoops no larger than a nickel. Long dangly earrings, bulky big necklaces, watches, and bracelets are prohibited. No more than three earrings per ear shall be allowed. The sole exceptions to this are Temaki & Tea/Smoothie King and Starbucks, in keeping with their corporate policies (please refer to their separate sections). Rings, if worn, MUST be bands with no stones ONLY. Hands/Nails: When to Wash Your Hands Hands MUST be kept clean due to the ease of germs migrating from one surface to another. When to Wash Your Hands 1) at the beginning of your shift 2) before filling water glasses 3) after coughing, sneezing, using a tissue 4) after eating 5) after taking a 15 minute break 6) after wiping up counters 7) after touching dirty dishes 8) before serving anything 9) after using the restroom 10) after smoking 11) after taking the garbage out 12) after bussing tables 13) after touching your mouth, chin, cheek, nose, eyes, or hair 14) when changing gloves 15) wash hands after any adjustment to your person or clothing 16) wash hands after handling cash 17) list is NOT exhaustive

5 Page Number Procedures (continued): Gloves MUST be worn whenever handling food or ice. Gloves MUST be changed when ripped or torn. Hands MUST be washed before putting gloves on and again after taking gloves off. Gloves need to be changed and hands washed after each behavior that requires washing hands (see above). Nails MUST be kept clean and trimmed. Nail polish is NEVER allowed, nor are false fingernails of any kind Procedures Freezer Coats/Outdoor Apparel Freezer coats and jackets used to go into freezers, coolers, or outdoors on deliveries, to empty garbage, etc., shall be used for that purpose only. Freezer coats are NEVER to be used as a coat to use on smoke breaks. When the student employee is out of the cold environment (freezer, cooler, outdoors, etc.), student employees shall remove the coat, jacket, hoodie, etc., so that their uniform t- shirt is visible. If a student employee is uncomfortably cold at their work station, they may wear a long sleeve, black, grey, or white tee/long John s/turtleneck under their uniform tee except at Temaki & Tea/Smoothie King Procedures Locker Rooms Coats, backpacks, purses and any other items that are brought to work are not to be left in work areas. Student employees are to make use of locker rooms if they are available at their worksite. If there are no locker rooms available, student employees must inquire from a supervisor as to where they should place their personal belongings. All Dining Services student employees using lockers in our locker rooms must purchase a lock and use it on their lockers at all times. NMU Dining Services is not responsible for the theft of personal items, left unattended and unsecure Procedures Failure to Comply Failure to comply with any portion of this policy/procedure will result in the student employee being sent home immediately (which will be noted in their Attendance records see Attendance Policy/Procedure 120). The Student Employee will only be allowed to return to work when they are in full compliance with the entirety of this policy and procedure. Future and repeated violations will lead to further discipline, up to and including discharge.