Professional Etiquette

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Professional Etiquette"

Transcription

1 Professional Etiquette Etiquette is the fine art of behaving in front of others. It is more than just which fork you should use or how to act in certain situations; etiquette is about acting appropriately in everyday life. Some manners and behavior remain constant: saying please and thank you, chewing with your mouth closed, articulating and not mumbling. Nevertheless, other etiquette moments require you to conduct yourself differently than you do when you are with a group of your friends at the neighborhood pub. It is in these moments that you need to understand the particulars of etiquette. You will be learning about the following topics: Meeting & Greeting Shaking Hands Creating a Positive Impression Conversation Dressing the Part Interview Etiquette Basics of Dining Telephone and Interactions Follow-up Meeting and Greeting Etiquette begins with meeting and greeting. You only have one chance to make a first impression, so make it count. It all starts with the hello. Stand up when meeting people. Go around anything that is between you and the person you are being introduced to (i.e. furniture). Focus on the other person. Smile, and make and maintain eye contact throughout the entire greeting. You will make other people feel good about themselves and about you. When a person tells you their name, repeat it, it helps you remember it and also signifies that you are paying attention. Look alert and interested. If they don t tell you their title, ask them. It is a great conversation starter. Next is the handshake. Everyone knows that a dead-fish handshake is the kiss of death. So are sweaty palms (put baby powder in your pocket if you have to). Knowing that a handshake is so important, have you tested yours? Try shaking a friends hand and see how it works. Women in particular tend to overcompensate and shake hands too hard. Remember to keep fingernails neat and clean. Make and maintain eye contact while shaking hands. Rules of the Handshake 1. Extend your hand in an open vertical, flat position. 2. Tilt your fingers down with your thumb up, exposing the web of your hand towards the other person. 3. Go in for the handshake, grabbing the other person s hand in a firm but not crushing handshake.

2 4. Never pat the top of the hand. 5. Finally, get your hand back. The length of the handshake should be 2-3 seconds Creating a Positive Impression As already mentioned, a first impression happens once. Be prompt and professional. Why would anyone want to hire a person who doesn't have the organizational skills to show up on time? In fact, arrive early (perhaps ten minutes) to be certain that you know how to locate the meeting place and can exude a relaxed and positive tone upon arrival. By showing up early you are demonstrating and showing respect to the company and the hiring manager. You are also giving them the opportunity to take you early, which could give you more face time. Face time is important, the longer you have with the hiring manager, the better your chances will be to get the job. Do whatever it takes to be early. Allow yourself a few moments to catch your breath, make sure your hands aren t sweating, shake out the jitters and prepare what you re going to say one last time. Once in the building, be gracious to everyone you meet; greet all office personnel with courtesy and kindness. You never know who may be asked to give feedback about your visit. Communication Express some form of appreciation within the first few words. Say thank you to others for their time and effort in meeting with you or whatever is appropriate to recognize. When exchanging business cards, it is polite to look at the card and make some sort of comment, even if it is just a confirmation (e.g. "Is this your correct cell number?") Make people feel comfortable. It is safest and most considerate to stick to pleasant, noncontroversial topics about current affairs, sports, travel, work, or school interests. Encourage others to talk by asking questions. It puts them at ease. It is a proven fact that people say a conversation went well if they did most of the talking. Social conversation is very important. This is how a person gets to know who you really are. Here a few do s and don ts of social conversation: Keep it short! Just because something interests you doesn t mean it interests everyone else involved in the conversation. Avoid talking about topics that evoke opinions or emotions, such as: religion, politics and money. Watch your speech patterns. Do you interrupt people when they are speaking? Do you finish other people s statements? If so, you are not listening to the speaker. It is important not to monopolize the conversation. If you experience rudeness in conversation, ignore it. If someone extends you a compliment, accept the compliment. If you are the one extending the compliment, always be sincere. Always think twice about talking bad or criticizing someone. You are taking a risk that the person you are talking to doesn t share your feelings. Never complain. It will make you come across as a negative person.

3 Dressing the Part Be remembered for your strong character and excellent interviewing skills, not for an unusual display. Be certain to avoid strong fragrances (perfumes, cigarette smoke, spicy food), colorful nail polishes, piercings (except simple style in ears), eye-catching jewelry or unprofessional clothing (e.g. short skirts, wrinkled clothing, poorly cut sleeve lengths, unpolished shoes. Prejudice still exists in Corporate America when it comes to piercings and tattoos. If you have either, and you can cover them up, do it. Now is not the time to make a statement about your individualism. Strive for a neat and clean appearance. It is important to dress appropriately for the job you are applying for. Many times this means dressing more conservatively than your usual style. Here are a few basic tips: Women Skirt or pant suit in black, grey, or navy Always wear hosiery Heels should be of appropriate or modest height Blouses or shirts should not be revealing Men Two piece suit in black, grey, or navy Ties for men should compliment suits and shirts Always wear a belt or suspenders Always wear a white undershirt Clothes: Everything that you wear should be clean and pressed Stay conservative in both color and pattern Hair: Hair should be washed, combed and properly styled Men should keep any facial hair trimmed and neat Avoid any style that would require you to constantly fiddle with it to keep it out of your eyes Makeup/Cologne: Women should wear little make-up and it should appear natural Avoid strong fragrances (perfumes, cigarette smoke, bad breath) Shoes: Clean and polished Conservative style Women: low heel (avoid sandals and spike heels) Interview Etiquette Maintain a positive demeanor along with openness and flexibility. It is not unusual for interviewers to be late, lose your resume, change the location or to invite others to join in your meeting. Your good-natured style, versatility and willingness to be flexible will be remembered. Avoid distractions and keep the attention focused on your candidacy. Turn off cell phones, pagers and other noisy devices. Don t chew gum and don t smoke. Both can be considered offensive.

4 Basic Dining Etiquette A mealtime meeting is also an opportunity for a potential employer to take in your style and professionalism. There are a few rules to understand when eating in a professional setting: When ordering food from a menu, be mindful of what it is you are ordering. Since you may be talking more than other guests at the table, keep it simple and easy to chew, cut and swallow. Select a medium-priced meal, similar to those ordered by others at the table. The use of a napkin is very important. Place your napkin on your lap as soon as you are settled into a seat at the table. As a rule of thumb, silverware selections progress from the outside toward the plate. Salad and bread plates are placed to your left and above the fork and drinks are to the right above the knife and spoon. You should remove the napkin and place it on your lap when everyone at the table is present and seated. Always place your napkin on your lap and never tucked into your shirt or blouse. When leaving the table, place your napkin on your chair or to the left of the plate, unless you are leaving the restaurant at which point you place the napkin on the table, neatly folded to the right of the plate. Pass food counter-clockwise The server serves from your left and removes from your right Never gesture with a knife or fork, especially if it has food on it. When alcohol is being served, you should be mindful of the quantity that you consume. Never drink in excess, but having a glass of wine or a beer is perfectly acceptable. When you put something in your mouth that you cannot swallow you should use your napkin to "fake" wiping your mouth and subtly place the offensive item in your napkin. Don t touch your face with your fingers. Without going-into details, the safest way to remember good manners is to never touch your face with your fingers. This covers a wide-range of faux-paux from nose picking to removing sleepers from your eyes. After the meal, it is appropriate to thank the hosts for treating you to it. The interviewer will usually take care of the bill and the tip. Be prepared, however, if this doesn't happen and have small bills ready to take care of your part, including the tip. Never make an issue of the check. Telephone and Interactions Positive impressions in telephone and interactions are also instrumental in the professional world. Prepare for telephone and interactions in the same thoughtful manner and tone as for other work related correspondence. Prepare for your conversation, and choose your words thoughtfully. It is a good idea to your message to yourself first, to check the layout and review its content. Practice telephone interactions so that messages and conversations are very clear. When arranging a networking conversation or visit, briefly explain how you got the contact person's name and ask him or her for a convenient time to talk. A telephone or communication is an opportunity to create a positive impression. Answering telephone calls and s is also an opportunity to interest others. Create a message on your answering machine that is courteous, professional and friendly. Answer s and phone calls with the same amount of care that you deliver them. Whenever possible use a regular phone.

5 Follow-Up and Bridge-Building Always write a thank you note following an interview or networking visit. Demonstrate your appreciation for the individual s support and advice, and thank him for giving of his time. Use names and titles and write to all who met with you or refer to each of them in one thank you note. A handwritten or typed business note is fine. A well-written message is also appropriate in many cases. Accept a job only after careful consideration. Your word is your bond; do not accept a job if you are uncertain about it, if you plan to continue interviewing or if you have unanswered questions. See that your questions are answered, weigh the facts, consider the offer, make a decision and inform those who offered you the job. When you accept or decline a job offer, do so in writing. Even when declining an offer, the professionalism of your style of communication may build bridges for the future. Source: Rose-Hulman Career Services, Kathy Kassissieh

For the job search, for the workplace, for the professional

For the job search, for the workplace, for the professional For the job search, for the workplace, for the professional What s it about? Electronic etiquette Networking etiquette Dining etiquette Professional attire Etiquette, sometimes called manners, protocol,

More information

Using Proper Etiquette

Using Proper Etiquette Presented by: Rick Smith, CWDP, GCDF Created January 7 th, 2011 Objectives 1.To recognize the importance of proper etiquette as it relates to interviewing and business situations. 2. To understand the

More information

3.02D Manners and Etiquette

3.02D Manners and Etiquette 3.02 D Manners and Etiquette Manners refers to social behavior How a person behaves when with others Table Etiquette A set of guidelines to follow when eating Manners at the table 1 Why practice good manners?

More information

A. Be timely. Arrive to work and meetings on time. Complete work assignments on time.

A. Be timely. Arrive to work and meetings on time. Complete work assignments on time. BUSINESS ETIQUETTE GUIDE What is Etiquette? Webster defines it as "the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official

More information

Successful Job Interview Techniques

Successful Job Interview Techniques Professionally You Professionally You Successful Job Interview techniques Successful Job Interview Techniques Family Economics & Financial Education April 2008 Values, Needs vs. Wants & Goal Setting Unit

More information

This section contains guidelines that will help you to leave a professional and courteous impression on those around you.

This section contains guidelines that will help you to leave a professional and courteous impression on those around you. Practicing proper etiquette is essential for success in any field. It can be difficult to build relationships if they are being strained by a lack of common courtesy. Hiring managers are watching to see

More information

Job Interviewing Tips

Job Interviewing Tips Job Interviewing Tips Practice Practice answering interview questions and practice your responses to the typical job interview questions and answers most employers ask. Think of actual examples you can

More information

How to Make Job Expos/Career Fairs Work For You

How to Make Job Expos/Career Fairs Work For You How to Make Job Expos/Career Fairs Work For You SUNY Potsdam Career Planning, Sisson Hall Phone: 315-267-2344 Fax: 315-267-2342 career@potsdam.edu www.potsdam.edu/offices/career THIS GUIDE CONTAINS INFORMATION

More information

Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with

Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with Preparation is the key to solid performance in any interview. The time and energy you spend preparing will allow you to approach the interview with confidence. At That s Good HR, we take our responsibility

More information

The Edge Career Center Presents

The Edge Career Center Presents The Edge Career Center Presents The Edge Career Center Presents Dress for Success Including: Types of Business Attire Choices for Business Professional Dress Choices for Business Casual Dress Items to

More information

Business Etiquette Fall 2007

Business Etiquette Fall 2007 Business Etiquette Fall 2007 Our Services Career counselling and planning Résumé and cover letter review Company presentations/info sessions/on-campus recruitment Interview preparation (incl. case & finance)

More information

Leaders Lunch Presented by Diane M. Williams OAS Executive Director

Leaders Lunch Presented by Diane M. Williams OAS Executive Director Leaders Lunch Presented by Diane M. Williams OAS Executive Director You're about to graduate and you are going on an interview for your first professional job. Your resume is solid, you ve researched the

More information

What do you need to know in the workplace?

What do you need to know in the workplace? What do you need to know in the workplace? Your internship may be the first time you ve worked in a professional setting. People will expect you to act as a professional. The rules are different among

More information

Professional Etiquette. How to: Dress For Success. Career and Professional Readiness Center

Professional Etiquette. How to: Dress For Success. Career and Professional Readiness Center Professional Etiquette How to: Dress For Success Career and Professional Readiness Center What are the types of Professional Dress? Overview: Making an Impression Building your Professional Wardrobe Specifics

More information

Back to Basics: The Ins and Outs of Fine Dining

Back to Basics: The Ins and Outs of Fine Dining Back to Basics: The Ins and Outs of Fine Dining Arrival and Seating: Always arrive on time. Never be tardy. The host is the first person to enter the room. They enter while escorting the lady guest of

More information

NURSING ADMISSIONS INTERVIEWS

NURSING ADMISSIONS INTERVIEWS Student Union Memorial Center, Suite 411 (520) 621-2588 www.career.arizona.edu NURSING ADMISSIONS INTERVIEWS How you present yourself during your nursing school admissions interview will influence your

More information

MBA Student Clothing Guidelines

MBA Student Clothing Guidelines MBA Student Clothing Guidelines MBA Clothing Guidelines The Flores MBA Program is a professional business program; therefore, an image of professionalism and leadership is as important within the program

More information

Dining and Business Etiquette

Dining and Business Etiquette Dining and Business Etiquette Etiquette is defined as the forms, manners, and ceremonies established by convention as acceptable or required in social relations, in a profession, or in official life. Times

More information

Business Etiquette: Proper Attire, Language, and Behaviors during the Job Search. Shelly Trent, SPHR; SHRM Field Services Director

Business Etiquette: Proper Attire, Language, and Behaviors during the Job Search. Shelly Trent, SPHR; SHRM Field Services Director Business Etiquette: Proper Attire, Language, and Behaviors during the Job Search Shelly Trent, SPHR; SHRM Field Services Director Business Etiquette Etiquette is about presenting yourself in a way that

More information

Job Shadow What is a job shadow? Why is a job shadow important to me? How do I make a job shadow happen? What do I take to a job shadow?

Job Shadow What is a job shadow? Why is a job shadow important to me? How do I make a job shadow happen? What do I take to a job shadow? Job Shadow What is a job shadow? A job shadow is a learning experience that takes place at a business or your choice in your community and/or in surrounding communities. The experience is typically 2-4

More information

Module G: Lesson Plan 21: Job Search. Topic: Preparing for a Successful Job Interview

Module G: Lesson Plan 21: Job Search. Topic: Preparing for a Successful Job Interview Module G: Lesson Plan 21: Job Search Topic: Preparing for a Successful Job Interview Standard(s): Students will: 2.0 Develop skills to locate, evaluate, and interpret career information. 4.0 Demonstrate

More information

BUSINESS ETIQUETTE. Presented by Dr. Amelia F. Zwecher. Azwecher@gmail.com

BUSINESS ETIQUETTE. Presented by Dr. Amelia F. Zwecher. Azwecher@gmail.com BUSINESS ETIQUETTE Presented by Dr. Amelia F. Zwecher Azwecher@gmail.com 1 WORKSHOP DESCRIPTION Etiquette is a set of unwritten rules that apply to social situations, professional workplaces and relationships.

More information

INTERVIEW TIPS. 1. Know the exact place and time for the interview, the interviewer's full name, correct pronunciation, and title.

INTERVIEW TIPS. 1. Know the exact place and time for the interview, the interviewer's full name, correct pronunciation, and title. PREPARATION FOR THE INTERVIEW: INTERVIEW TIPS Preparation is the first essential step toward a successful interview. Company interviewers are continually amazed at the number of applicants who drift into

More information

Living Our Values. VALUES: Teamwork, Integrity, Diversity, Excellence, Safety. The sick never inconvenience the well. ~ Eugene Stead, MD

Living Our Values. VALUES: Teamwork, Integrity, Diversity, Excellence, Safety. The sick never inconvenience the well. ~ Eugene Stead, MD Living Our Values Caring for Our Patients, Their Loved Ones and Each Other VALUES: Teamwork, Integrity, Diversity, Excellence, Safety Duke University Health System Patient Experience Oversight Team 2012

More information

2014 Young Professionals Conference Business & Dining Etiquette Cheeseburger in Paradise. Presented by

2014 Young Professionals Conference Business & Dining Etiquette Cheeseburger in Paradise. Presented by 2014 Young Professionals Conference Business & Dining Etiquette Cheeseburger in Paradise Jennifer Laud First Financial CU Jennifer@firstfcu.org Presented by & Aaron Heldt NuMark CU aheldt@numarkcu.org

More information

GRADUATE SCHOOL INTERVIEWS

GRADUATE SCHOOL INTERVIEWS Student Union Memorial Center, Suite 411 520.621.2588 www.career.arizona.edu GRADUATE SCHOOL INTERVIEWS Graduate schools conduct interviews to evaluate a candidate s academic preparation, related experience,

More information

GUIDE TO PREPARING FOR AN INTERVIEW

GUIDE TO PREPARING FOR AN INTERVIEW GUIDE TO PREPARING FOR AN INTERVIEW Brought to you by your Career Services Office Get to know your Career Advisor and to schedule a mock interview, please contact the Career Services Office. 2011 DeVry

More information

Proper Business Attire and Etiquette

Proper Business Attire and Etiquette Proper Business Attire and Etiquette Presenting the complete package 800.409.8979 www.tcbsolutions.net Interview Attire for Women Wear a Suit Although women have come a long way in the world of work, skirt

More information

INTERVIEW TIPS AND ETIQUETTE

INTERVIEW TIPS AND ETIQUETTE INTERVIEW TIPS AND ETIQUETTE An employer decides whether or not to seriously consider you for a position within the first 4-9 minutes of your interview. Are you ready? Personal Factors Interviewers Seek:

More information

INTERVIEW TECHNIQUES AND TIPS

INTERVIEW TECHNIQUES AND TIPS INTERVIEW TECHNIQUES AND TIPS PRE-INTERVIEW Research! Research! Research! Gather information about the organization. Confirm the time, date, and location of the interview. Know the name(s) of the interviewer(s).

More information

Interview Information From ediscover Career Planning Program How do I prepare for an interview?

Interview Information From ediscover Career Planning Program How do I prepare for an interview? Interview Information From ediscover Career Planning Program How do I prepare for an interview? The job interview is an opportunity to convince an employer that you have the skills and qualities needed

More information

Interviewing. Tips for Success

Interviewing. Tips for Success Interviewing Tips for Success First Impressions The first words you speak count It is a pleasure meeting with you Thank you for for scheduling this time to meet Walk with vigor and show confidence People

More information

The College Interview: the Basics

The College Interview: the Basics The College Interview: the Basics A college interview is a chance to show that you're more than just test scores and grades. It's an exchange of information you learn about the college and the college

More information

PROFESSIONAL ETIQUETTE. Shepherd University Career Development Center Gardiner Hall Ground Floor 304-876-5122 www.shepherd.

PROFESSIONAL ETIQUETTE. Shepherd University Career Development Center Gardiner Hall Ground Floor 304-876-5122 www.shepherd. PROFESSIONAL ETIQUETTE Shepherd University Career Development Center Gardiner Hall Ground Floor 304-876-5122 www.shepherd.edu/jobweb Professional Etiquette Professional etiquette is an unwritten code of

More information

NURSING ADMISSIONS INTERVIEWS

NURSING ADMISSIONS INTERVIEWS Student Union Memorial Center, Suite 411 (520) 621-2588 www.career.arizona.edu NURSING ADMISSIONS INTERVIEWS Nursing schools conduct interviews to evaluate a candidate s academic preparation, related experience,

More information

Your interests, what you re good at i.e. school subjects. Spend time preparing by having a family member or friend ask you questions such as:

Your interests, what you re good at i.e. school subjects. Spend time preparing by having a family member or friend ask you questions such as: Consider the following before applying: Your interests, what you re good at i.e. school subjects When can you work if school based what day you can attend Are there times you re not available for work

More information

"There are two educations. One should teach us how to make a living and the other how to live." - John Adams

There are two educations. One should teach us how to make a living and the other how to live. - John Adams Expectation Graduation s Graduation Game Plan TM "There are two educations. One should teach us how to make a living and the other how to live." John Adams This Game Plan belongs to: My mentor is: My Game

More information

There are some easy steps that you can take that will increase your chances of success at interviews.

There are some easy steps that you can take that will increase your chances of success at interviews. Interview Skills There are some easy steps that you can take that will increase your chances of success at interviews. First, remember that job interviews should be a process of two-way communication.

More information

Media Training Quick Reference Guide

Media Training Quick Reference Guide Consider the following tips when you re preparing to represent your organization in media relations activities that involve pitching stories to reporters and conducting interviews about the Texting and

More information

Dining Etiquette 101. Office of Student Affairs 956.326.2280 www.tamiu.edu/studentaffairs

Dining Etiquette 101. Office of Student Affairs 956.326.2280 www.tamiu.edu/studentaffairs Dining Etiquette 101 Office of Student Affairs 956.326.2280 www.tamiu.edu/studentaffairs Mission The Office of Student Affairs strives to promote and encourage students to foster skills essential to their

More information

101 Characteristics of Americans/American Culture

101 Characteristics of Americans/American Culture 101 Characteristics of Americans/American Culture To help you compare and contrast what you observe of American culture and your own, mark the similarities and differences between your culture and what

More information

Resume Writing. Common Resume Writing Questions/Answers: Resume Writing Tips

Resume Writing. Common Resume Writing Questions/Answers: Resume Writing Tips Resume Writing Common Resume Writing Questions/Answers: 1. What is a resume? A resume is your own personal marketing tool and advertisement. You should think of yourself as a product, your resume should

More information

Counseling Center Informational Interviewing INFORMATION INTERVIEWING WHAT IS AN INFORMATIONAL INTERVIEW?

Counseling Center Informational Interviewing INFORMATION INTERVIEWING WHAT IS AN INFORMATIONAL INTERVIEW? Counseling Center Informational Interviewing INFORMATION INTERVIEWING WHAT IS AN INFORMATIONAL INTERVIEW? An informational interview is a conversation between a person (like you) who is interested in a

More information

The Etiquette Code: Requirement or Just a Guideline?

The Etiquette Code: Requirement or Just a Guideline? By Ryan Underwood Youth Development and Leadership Consultant TRI Leadership Resources In Disney s Pirates of the Caribbean we learn about the Pirates Code. Johnny Depp s famous character Captain Jack

More information

Professional Interviewing 101

Professional Interviewing 101 Professional Interviewing 101 Did you know that, on average, only 1 in 50 applicants for a professional position receive a job offer? Achieving success in your career search is highly competitive. Although

More information

Why Be Aware of Professional Presence?

Why Be Aware of Professional Presence? Professional Presence: Managing Non-verbal Communications Topeka IIA Topeka, KS November 18, 2010 Lael Holloway, Director Risk Advisory Services Kansas City, MO Why Be Aware of Professional Presence? According

More information

Pharmacy Admissions Interview Workshop

Pharmacy Admissions Interview Workshop Pharmacy Admissions Interview Workshop Purdue Pharmacy Ambassadors Developed By: Elena Coppol Presented By: Lindsey Stoeckinger New Info Interact with a panel of upperclassmen in the program (professional

More information

BY GENE SPANNEUT. Reflect

BY GENE SPANNEUT. Reflect reflect prepare impress succeed reflect prepare reflect prepare impress succeed refl BY GENE SPANNEUT Gene Spanneut spanneut@verizon.net Spanneut is an assistant professor of educational administration

More information

Why is service important?

Why is service important? Spring Conference April 30, 2009 through May 1, 2009 CUSTOMER SERVICE Marta De La Torre, RHIA, CHP, CHE Service Line Leader, Revenue Cycle Local Integrity & Privacy Officer Saint Agnes Medical Center Marta.delatorre@samc.com

More information

The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview.

The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview. Telephone Interviewing Tips The goal you want to accomplish during a telephone interview is to receive an invitation for an on-site interview. Conduct your telephone interview in an area where you can

More information

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect

Advantages of the Phone Interview. Types of Telephone Interviews. What to Expect The Telephone Interview Telephone interviews are used by companies to screen candidates and narrow the pool of applicants who will be invited for in-person interviews. They minimize expenses associated

More information

Career Employment Services Guide to Career Fair Success

Career Employment Services Guide to Career Fair Success Career Employment Services Guide to Career Fair Success Career Employment Services ICW 219 Phone: (417) 447-6964 Fax: (417) 447-6962 http://www.otc.edu/students/offices/employment/index.php 1 What is a

More information

Interviewing Tips for Apprenticeship Programs

Interviewing Tips for Apprenticeship Programs Interviewing Tips for Apprenticeship Programs It may seem hard to believe that your 5 to 10 minute interview will, in some cases, receive the same weight in the selection process as the test you have taken

More information

JOB FAIRS AND INTERVIEWS: TIPS FOR SUCCESS. Why Attend a Job Fair?

JOB FAIRS AND INTERVIEWS: TIPS FOR SUCCESS. Why Attend a Job Fair? JOB FAIRS AND INTERVIEWS: TIPS FOR SUCCESS 1. You may land a job! Why Attend a Job Fair? 2. The Employers Want to Meet You: these employers will be prepared to conduct onthe-spot interviews with the candidates

More information

Effective Interviewing Skills. The Key to Maximizing Your Job Interview

Effective Interviewing Skills. The Key to Maximizing Your Job Interview Effective Interviewing Skills The Key to Maximizing Your Job Interview Workshop Outcomes Knowledge of: Types of interviews Interview preparation steps and tips Stages of an interview Common and illegal

More information

INTERVIEWING TECHNIQUES FOR COMPUTER SCIENCE MAJORS

INTERVIEWING TECHNIQUES FOR COMPUTER SCIENCE MAJORS INTERVIEWING TECHNIQUES FOR COMPUTER SCIENCE MAJORS Ed Smallman, Ph.D. Coordinator of Career Development Gould-Simpson 901 edsmallman@cs.arizona.edu http://advising.cs.arizona.edu/ Why a Special Presentation

More information

11/27/2012. How to Dress for Success 1. Tuesday, November 27, :00 p.m. Eastern

11/27/2012. How to Dress for Success 1. Tuesday, November 27, :00 p.m. Eastern How to Dress for Success Tuesday, November 27, 2012 2:00 p.m. Eastern All of you should have linked to the GoTo Webinar meeting room through the web link provided in your confirmation e-mail. The PowerPoint

More information

Business Etiquette. Training Manual CorporateTrainingMaterials.com

Business Etiquette. Training Manual CorporateTrainingMaterials.com Business Etiquette Training Manual CorporateTrainingMaterials.com TABLE OF CONTENTS Module One: Getting Started...5 Workshop Objectives... 6 Module Two: Understanding Etiquette...8 Etiquette Defined...

More information

REFERENCE GUIDE FOR MEN S INTERVIEW DRESS ETIQUETTE. Creek Systems 25 Enterprise Aliso Viejo, CA

REFERENCE GUIDE FOR MEN S INTERVIEW DRESS ETIQUETTE. Creek Systems 25 Enterprise Aliso Viejo, CA REFERENCE GUIDE FOR MEN S INTERVIEW DRESS ETIQUETTE Creek Systems 25 Enterprise Aliso Viejo, CA 92656 1.888.400.2486 I. Introduction. 3 II. Rule 1: Research Ahead 4 III. Rule 2: Err Towards Formality 5

More information

The Top Ten Etiquette Tips for Building Business Relationships Peter Post June 29, 2009. SHRM 61st Annual Conference & Exposition

The Top Ten Etiquette Tips for Building Business Relationships Peter Post June 29, 2009. SHRM 61st Annual Conference & Exposition The Top Ten Etiquette Tips for Building Business Relationships Peter Post June 29, 2009 SHRM 61st Annual Conference & Exposition 1 Top Ten Business Etiquette Behaviors 1. Be on time. 2 Be On Time Disorganized.

More information

Customer Service Manual

Customer Service Manual Customer Service Manual Produced: June 26, 2013 CUSTOMER SERVICE MANUAL Our goal is to give our patrons a positive and inviting image of our organization. Having professional, knowledgeable and positive

More information

WOW Factor and Guest Experience!

WOW Factor and Guest Experience! WOW Factor and Guest Experience! 12 TH ANNUAL GREY-BRUCE REGIONAL TOURISM CONFERENCE OCTOBER 26, 2011 PRESENTED BY: THERESA SYER Congratulations on your interest in Creating the WOW Factor and enhancing

More information

Professional Image Statistics

Professional Image Statistics Dress for Success Professional Image Statistics According to a recent survey conducted by MRI (Management Recruiters International), more than one third (34.2%) of executives polled think that business

More information

Informational interviewing: Get the inside scoop on careers

Informational interviewing: Get the inside scoop on careers Informational interviewing: Get the inside scoop on careers Olivia Crosby (updated by Tamara Dillon) Olivia Crosby wrote this article for the Summer 2002 OOQ while working in the Office of Occupational

More information

CENTRAL ALABAMA COMMUNITY COLLEGE Division of Nursing and Allied Health Dress Code for Classroom, Skills Lab and Clinical Experiences

CENTRAL ALABAMA COMMUNITY COLLEGE Division of Nursing and Allied Health Dress Code for Classroom, Skills Lab and Clinical Experiences CENTRAL ALABAMA COMMUNITY COLLEGE Division of Nursing and Allied Health Dress Code for Classroom, Skills Lab and Clinical Experiences PURPOSE The purpose of this policy is to provide specific guidelines

More information

Customer Service Training 101, Second Edition By Renee Evenson

Customer Service Training 101, Second Edition By Renee Evenson Excerpt from: Customer Service Training 101, Second Edition By Renee Evenson Chapter One Taking Your First Steps: The Basics Always remember, the customer is the reason you have a job. What has happened

More information

MODULE Social Skills & Etiquette

MODULE Social Skills & Etiquette MODULE Social Skills & Etiquette MODULE Social Skills and Etiquette MODULE GUIDE ENDURING UNDERSTANDING Social skills and proper etiquette contribute to better communication in any environment. LEARNING

More information

Never do anything that is unpleasant to others.

Never do anything that is unpleasant to others. S S E N I S U B & G E N I D I U DIN G E T T E U Q I T E Never do anything that is unpleasant to others. Emily Post Emily Post offered that statement as the primary rule of etiquette in 1922. Some of her

More information

INTERVIEW TIPS 1. PREPARING BEFORE THE INTERVIEW PRINT OFF YOUR JOB APPLICATION RESEARCH THE COMPANY PLAN YOUR JOURNEY

INTERVIEW TIPS 1. PREPARING BEFORE THE INTERVIEW PRINT OFF YOUR JOB APPLICATION RESEARCH THE COMPANY PLAN YOUR JOURNEY INTERVIEW TIPS If you've been invited to interview, it means you've passed the first part of the screening process. Congratulations! Your CV must have demonstrated that you have relevant experience for

More information

ESOL Customer Service Training: Unit 1 1: 1 Student Book. Unit 1: Talking With Your Customer

ESOL Customer Service Training: Unit 1 1: 1 Student Book. Unit 1: Talking With Your Customer ESOL Customer Service Training: Unit 1 1: 1 Unit 1: Talking With Your Customer ESOL Customer Service Training: Unit 1 1: 2 What are your goals? Note to Instructor: If you have permission, use Stand Out

More information

Answering Calls For Your Department

Answering Calls For Your Department Phone Etiquette Objectives Answering Calls Tactful Responses Taking Messages Handling Rude Callers Making calls Ending Conversations Voicemail Etiquette Caller Complaints Answering Calls For Your Department

More information

Explore. Engage. Experience A World of Opportunities CAREER SERVICES

Explore. Engage. Experience A World of Opportunities CAREER SERVICES Explore. Engage. Experience A World of Opportunities CAREER SERVICES OVERVIEW Career Services Overview Trends in the Social Work Field Resume Assistance Professional Dress Advice Interview Tips PROGRAMS

More information

How to Land and Prepare for the Interview. Presented by: Northrop Grumman Corporation

How to Land and Prepare for the Interview. Presented by: Northrop Grumman Corporation How to Land and Prepare for the Interview Presented by: Northrop Grumman Corporation Updated: 3/4/2014 Topics The résumé Where to look What to wear The Interview Tough questions to consider Resources 2

More information

THE 4-H INTERVIEW. Preparing Yourself

THE 4-H INTERVIEW. Preparing Yourself THE 4-H INTERVIEW The 4-H program provides a number of opportunities for members to participate in individual interviews for county, district and state awards. The following information provides some suggestions

More information

How to become a Professional!

How to become a Professional! Presented by: Rick Smith, CWDP, GCDF Director, Career Development Jones College Created June 6 th, 2007 Updated January 11, 2011 With a certificate, diploma, or college degree under your belt, you have

More information

Telephone Etiquette/Telephone Interviewing and Listening Skills

Telephone Etiquette/Telephone Interviewing and Listening Skills Department of Public Social Services Telephone Etiquette/Telephone Interviewing and Listening Skills Marsha Bryant-Hurt, Director Human Resources Division DPSS Academy Table of Contents Introduction of

More information

NETWORKING: A Strategy for Every Stage of Career Development

NETWORKING: A Strategy for Every Stage of Career Development NETWORKING: A Strategy for Every Stage of Career Development Networking can serve as a valuable strategy at each and every stage of your career development. What is it? In short, it s simply connecting

More information

Career Development Center 1678 Asylum Avenue West Hartford, Connecticut 860.231.5231 careercenter@sjc.edu

Career Development Center 1678 Asylum Avenue West Hartford, Connecticut 860.231.5231 careercenter@sjc.edu Career Development Center 1678 Asylum Avenue West Hartford, Connecticut 860.231.5231 careercenter@sjc.edu The Interview Guide Now that the resume and cover letter are completed and all your hard work has

More information

PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST

PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST PREPARING FOR AN INTERVIEW TIPS FOR THE EMPLOYMENT SPECIALIST PART 1 CONDUCTING A MOCK INTERVIEW WITH THE CLIENT Step 1: Review the job advertisement together with the client to identify the type of position

More information

PREPARING FOR THE INTERVIEW

PREPARING FOR THE INTERVIEW U N I V E R S I T Y C A R E E R S E R V I C E S PREPARING FOR THE INTERVIEW THE INTERVIEW The interview is an opportunity to demonstrate to an employer why you are the best fit for the position. Essentially,

More information

Dress Code. Department of Pediatrics. Purpose

Dress Code. Department of Pediatrics. Purpose Dress Code Purpose Definitions Guidelines The Department of Pediatrics has established a Professional Image Standard based on the University of Utah guidelines, which outlines dress and grooming guidelines

More information

INTERVIEWING SKILLS. OBJECTIVE: Upon successful completion, students will be able to successfully participate in a mock interview.

INTERVIEWING SKILLS. OBJECTIVE: Upon successful completion, students will be able to successfully participate in a mock interview. INTERVIEWING SKILLS OBJECTIVE: Upon successful completion, students will be able to successfully participate in a mock interview. CAREER PREPARATION LEARNING RESULTS MET OR PARTIALLY MET: B.2. Demonstrates

More information

Winning in Business:

Winning in Business: Winning in Business: Business Etiquette (The Sequel) May 2013 Conference Cocoa Beach, FL Facilitated By: Mari Yentzer Rains UCF Florida Institute of Government Mari.Rains@ucf.edu WORKSHOP OBJECTIVES: Discover

More information

Server. Training Manual

Server. Training Manual Server Training Manual Table of Contents INTRODUCTION...2 SERVER FUNCTION AND RESPONSIBILITIES...3 General Job Guidelines and Responsibilities...3 Server Opening Procedures...8 Server Closing Procedures...9

More information

Tips for Interview Success

Tips for Interview Success Tips for Interview Success DO: Provide a firm handshake to all interviewers Make eye contact with everyone in the room when speaking Smile! Speak clearly and avoid saying things like, uh and like Dress

More information

Business Etiquette. What is it and why does it matter?

Business Etiquette. What is it and why does it matter? What is it and why does it matter? What is Business Etiquette? The rules or norms cultural and societal - both in origin and scope, that define the boundaries of acceptable or expected business interaction

More information

PREPARING FOR A CAREER AS A PUBLIC SAFETY DISPATCHER

PREPARING FOR A CAREER AS A PUBLIC SAFETY DISPATCHER PREPARING FOR A CAREER AS A PUBLIC SAFETY DISPATCHER Preparing for a job interview with a public safety agency rarely lasts longer than an hour, but its consequences can last for many years. In order for

More information

Commitment to Customer Care Providing a high quality patient experience

Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Providing a high quality patient experience Commitment to Customer Care Our promise: At Sheffield Teaching Hospitals, all receptions will The Commitment to Customer Care Guide

More information

The Interview Process

The Interview Process The Interview Process The job interview provides you and a prospective employer with the opportunity to discuss your qualifications and determine if you are a good match for a position. You should always

More information

Job Interview Overview

Job Interview Overview Job Interview Overview Interviewers expect a candidate for employment to be able to review their work history in detail. Be prepared to tell the interviewer the names of the companies you worked for, your

More information

INTERVIEWING LEARNING TO INTERVIEW EFFECTIVELY IS ESSENTIAL TO GETTING THE JOB YOU WANT.

INTERVIEWING LEARNING TO INTERVIEW EFFECTIVELY IS ESSENTIAL TO GETTING THE JOB YOU WANT. INTERVIEWING LEARNING TO INTERVIEW EFFECTIVELY IS ESSENTIAL TO GETTING THE JOB YOU WANT. Before you step into an interview, practice articulating your skills and abilities as they relate to the position,

More information

BUSINESS ETIQUETTE QUIZ

BUSINESS ETIQUETTE QUIZ BUSINESS ETIQUETTE QUIZ 1. What is one of the problems in business today that result from poor listening skills? a. Broken relationships b. Short term memory c. All of the above 2. You re attending a conference

More information

How can I improve my interviewing skills? MATERIALS

How can I improve my interviewing skills? MATERIALS Mock Interviews 6 Finding a job The BIG Idea How can I improve my interviewing skills? AGENDA Approx. 45 minutes I. Warm Up: Model an Interview (10 minutes) II. Interview Practice (30 minutes) III. Wrap

More information

Interviewing Tips. Conduct Research. Know the Organization. Know Yourself. Know the Position

Interviewing Tips. Conduct Research. Know the Organization. Know Yourself. Know the Position Interviewing Tips The interview is a short, intense period of time that demands preparation. Finding a job is a process that takes time, commitment, and a lot of practice. And interviewing is a significant

More information

2012 PAULINE WRIGHT SCHOLARSHIP FOR THE CULINARY ARTS Due: March 31, 2012

2012 PAULINE WRIGHT SCHOLARSHIP FOR THE CULINARY ARTS Due: March 31, 2012 2012 PAULINE WRIGHT SCHOLARSHIP FOR THE CULINARY ARTS Due: March 31, 2012 Scholarship Guidelines and Application Procedures Who May Apply Applicants must meet the following criteria: Is a degree seeking

More information

An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview:

An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview: An interview is a way for the employer to get to know you. There are 4 ways to have an effective interview: 1. PREPARE- Find out as much as you can before the interview 2. SHARE- Communicate your message

More information

Benton County Fair Trade Show Marketing Tips

Benton County Fair Trade Show Marketing Tips Benton County Fair Trade Show Marketing Tips Participating in county fairs offers significant opportunities for gaining new customers, making key contacts, and exposure to potential vendors and distributors.

More information

PCMH DRESS CODE: MINIMUM STANDARDS OF PROFESSIONAL DRESS AND APPEARANCE

PCMH DRESS CODE: MINIMUM STANDARDS OF PROFESSIONAL DRESS AND APPEARANCE PCMH DRESS CODE: MINIMUM STANDARDS OF PROFESSIONAL DRESS AND APPEARANCE All Organization employees and contract employees will comply with these guidelines, which are minimum standards for professional

More information

Advanced Interviewing. Beyond the Basics!

Advanced Interviewing. Beyond the Basics! Advanced Interviewing Beyond the Basics! 3 Main Reasons Why An Interview Goes Wrong You can t articulate yourself ad communicate why you are the perfect person for the job Your unprepared so you can t

More information

THE INFORMATIONAL INTERVIEW Networking with Career Professionals

THE INFORMATIONAL INTERVIEW Networking with Career Professionals THE INFORMATIONAL INTERVIEW Networking with Career Professionals SUNY College at Potsdam Career Planning, Sisson Hall 130, Phone 267-2344 Web: www.potsdam.edu/career e-mail: career@ potsdam.edu WHAT IS

More information