Dale Carnegie Course: Skills for Success 8 Weeks

Transcription

1 STAND HEAD AND SHOULDERS ABOVE THE CROWD ACHIEVE REAL PERFORMANCE IMPROVEMENT ENERGIZE YOUR CAREER Companies today know that ever stronger business results are tied to the quality of the human asset. After all, it s people who provide the edge to increase customer satisfaction, expand market share, and build corporate value. Yet how can organizations prepare employees to deliver peak performance? The newly transformed Dale Carnegie Course can do it for you. The revolutionary Dale Carnegie Course approach uses team dynamics and intra-group activities to help people master the capabilities demanded in today s tough business environment. Participants learn how to strengthen interpersonal relations, manage stress, and handle fast-changing workplace conditions. They re better able to perform as persuasive communicators, creative problem-solvers and focused leaders. What s more, people develop a take-charge attitude that allows them to initiate with confidence and enthusiasm. Does the experience make a difference? Our customers overwhelmingly say yes. Companies use the Dale Carnegie Course to: Break down silos by opening lines of communication Increase the flow of bottom-up ideas by giving every employee the confidence to contribute Eliminate the us vs. them attitude by increasing trust at every level Speed up a change process and make people more open to new ideas Replace conflict with teamwork Build trust to avoid interpersonal problems and improve employee retention Encourage intelligent risk taking to push the performance envelope Gain buy-in for a vision of the future and the strategies and tactics to get there Learn the 5 Drivers of Success As a result of this program, participants will be better able to: Project confidence Understand the power of vision and achieving breakthrough results Learn human relations and seeing things from the other person s point of view Create effective and lasting first impressions Learn how to harness emotional power Control worry and stress Sell themselves and their ideas effectively Deal with challenging situations and be able to take calculated risks Develop a more positive attitude and be able to maintain it Tackle complex challenges Stretch their abilities Repeat pattern of success Identify personal breakthroughs and create a plan to achieve them Communicate clearly and concisely

2 Who should attend: Employees at all levels in a corporation who seek to maximize their performance, become stronger leaders and add more value to the organization CONTENT MATERIALS SUPPLEMENTS COMPLETION INSTRUCTION LENGTH CLASS SIZE Interpersonal Skills Communication Skills Leadership Skills Goal Setting Presentation Skills Positive Attitude Stress Management Self-Confidence Participant Manual Progress Report How to Win Friends and Influence People How to Stop Worrying and Start Living The Quick and Easy Way to Effective Speaking Dale Carnegie s Golden Book The Little Recognized Secret of Success Speak More Effectively Successful completion of assignments Trainers are selected professionals who have completed extensive training before certification is granted. Annual recertification training is required. Participation, coaching and guided discussion is the primary methods of delivery. 3 and half hours/day/week 25 maximum

3 Session Summary Day 1 SESSION 1A: BUILD A FOUNDATION FOR SUCCESS - Learn methods to connect with others - Familiarize ourselves with the Five Drivers of Success - Expand our capacity to achieve our vision by committing to breakthroughs SESSION 1B: RECALL AND USE NAMES - Focus on people as individuals - Create positive first impressions - Use methods for remembering names After completion of session 1A & 1B, participants will be able to: 1. Connect with other business professionals and achieve breakthrough goals 2. Apply a proven process to recall names and facts Day 2 SESSION 2A: BUILD ON MEMORY SKILLS AND ENHANCE RELATIONSHIPS - Learn to apply a process for memory improvement - Become familiar with principles for improving human relations - Identify opportunities for improved business relationships SESSION 2B: INCREASE SELF CONFIDENCE - Use our experiences to communicate more confidently - Communicate with clarity and conciseness - Discover how past experiences influence behavior After completion of session 2A & 2B, participants will be able to: 1. Utilize a proven process to strengthen relationships 2. Use their experiences to communicate more confidently Day 3 SESSION 3A: PUT STRESS IN PERSPECTIVE - Recognize the impact negative stress has on our results and effectiveness - Commit to using concepts and principles to better handle stress - Discover more effective ways for

4 SESSION 3B: ENHANCE RELATIONSHIPS AND MOTIVATE OTHERS - Persuasively communicate in a clear and concise way so people are moved to action - See how consistent application of the Human Relations Principles improves results - Discover how relationships help us advance towards our goals After completion of session 3A & 3B, participants will be able to: 1. Handle stress before it handles them 2. Persuasively communicate in a way so people are moved to action Day 4 SESSION 4A: ENERGIZE OUR COMMUNICATIONS - Recognize that putting action into our business communications releases nervous energy - Become more natural with communicating with our associates - Become more demonstrative to energize and engage others SESSION 4B: MAKE OUR IDEAS CLEAR - Demonstrate clarity when giving directions - Learn to present information in a logical sequence - Reinforce the value of demonstrations when explaining information After completion of session 4A & 4B, participants will be able to: 1. Become more animated to energize and engage listeners 2. Communicate clearly and concisely Day 5 SESSION 5A: DISAGREE AGREEABLY - Demonstrate a process to organize our thoughts in impromptu professional environments - Communicate our ideas effectively even when we disagree - Strengthen our personal opinions with evidence SESSION 5B: GAIN THE WILLING COOPERATION OF OTHERS - Influence people through trust and respect - Achieve cooperation versus compliance - Discover the power of finding points of agreement

5 After completion of session 5A & 5B, participants will be able to: 1. Keep lines of communication open even when we disagree 2. Create a win-win environment Day 6 SESSION 6A: MANAGE OUR SRESS - Increase our ability to control worry and stress - Learn from others how to confront our fears - Recognize that we can triumph over adversity SESSION 6B: DEVELOP MORE FLEXIBILITY - Implement a wider range of communication skills - Apply the power of risk taking - Become more open-minded to change and opportunity After completion of session 6A & 6B, participants will be able to: 1. Increase your ability to manage worry and stress 2. Use flexibility to create positive change Day 7 SESSION 7A: BUILD OTHERS THROUGH RECOGNITION - Concentrate on the strengths in others - Develop skills in giving and receiving positive feedback - Discover the value of sincere appreciation SESSION 7B: INSPIRE OTHERS - Communicate with strong and powerful feelings - Connect with others on an emotional level - Inspire others to think and act differently After completion of session 7A & 7B, participants will be able to: 1. Give positive feedback on the strengths in others 2. Use flexibility to build connections and create positive change

6 Day 8 SESSION 8A: DEMONSTRATE LEADERSHIP - Positively influence the attitudes of others - Use positive approaches when coaching people - Deal with challenging situations more effectively SESSION 8B: CELEBRATE ACHIEVEMENTS AND RENEW OUR VISION - Recognize breakthroughs resulting from this program - Inspire and motivate others by communicating our visions - Commit to continuous improvement After completion of session 8A & 8B, participants will be able to: 1. Improve people s attitudes and behaviors 2. Identify major successes and commit to continuous improvement