European Organisation for the Safety of Air Navigation Central Route Charges Office (CRCO) Report on the Operation of the Route Charges System in 2014

Transcription

1 European Organisation for the Safety of Air Navigation Central Route Charges Office (CRCO) Report on the Operation of the Route Charges System in 2014 May 2015

2 TABLE OF CONTENTS 1. MAJOR DEVELOPMENTS IN Contracting States of the EUROCONTROL Route Charges System Key indicators Rules and procedures of the Route Charges System Operations of the CRCO Update on Services to Stakeholders Bilateral agreements with EUROCONTROL Member States Bilateral agreements relating to air navigation charges UNIT RATES Cost-bases and national unit rates Weighted national unit rate ACTUAL COSTS Changes in en-route services actual costs TRAFFIC STATISTICS Total service units growth rate Total service units totals per charging zone Service units - exempted flights OPERATIONAL STATISTICS Flights processed growth rate Total number of flights and flight segments Recovery rates Productivity of the CRCO FINANCIAL STATISTICS Amounts billed for flights performed in Amounts billed and disbursed to the States VAT billed and disbursed to the States ORIGIN OF TRAFFIC AND RECEIPTS... 23

3 - 4 -

4 MAJOR DEVELOPMENTS IN Contracting States of the EUROCONTROL Route Charges System In 2014, 39 States participated into the Route Charges System. 1 Belgium 11 Spain 21 Sweden 31 Albania 2 Luxembourg 12 Greece 22 Italy 32 Bosnia and Herzegovina 3 Germany 13 Turkey 23 Slovak Republic 33 Serbia 4 France 14 Malta 24 Romania 34 Montenegro 5 United Kingdom 15 Cyprus 25 Croatia 35 Lithuania 6 Netherlands 16 Hungary 26 Bulgaria 36 Poland 7 Ireland 17 Norway 27 Monaco 37 Armenia 8 Switzerland 18 Denmark 28 FYROM 38 Latvia 9 Portugal 19 Slovenia 29 Moldova 39 Georgia 10 Austria 20 Czech Republic 30 Finland Table 1 - States participating in the Route Charges System in 2014 Georgia was technically integrated into the Route Charges System on 1 January 2014, and became the 39th participating State Key indicators Flights The CRCO processed 10.1 million flight messages operated from January to December 2014 in the airspace of the Contracting States, representing an increase of 6.8% over 2013 (see 5.1 and 5.2). Amounts billed The CRCO billed a total of EUR 7.5 billion in respect of route charges for flights operated from January to December 2014 in the airspace of the Contracting States, representing an increase of 6% over 2013 (see 6.1 and 6.2). This amount excludes Value Added Tax (VAT) billed on behalf of VAT taxable Air Navigation Service Providers (ANSPs) of Contracting States (see 6.3). Amounts disbursed to the States The total amount disbursed to the Contracting States in 2014 (see 6.2) was EUR 7.4 billion plus EUR 0.2 million of bank interest, as well as EUR 2.5 million of interest on late payment. Medium and long-term recovery rates The medium-term recovery rate for 2013, measured on 31 December 2014, was 99.77%. As at 24 February 2015, it was 99.80%. The average long-term recovery rate for the period , measured on 24 February 2015, was 99.65% (see 5.3). Productivity of the EUROCONTROL CRCO The productivity of the CRCO, expressed as the number of flight messages processed per staff member, went up by 8.6% in 2014 (see 5.4).

5 Rules and procedures of the Route Charges System Principles for Establishing the Cost-Base and the Unit Rates The Principles for Establishing the Cost-Base and the Unit Rates were amended by Decision No. 122 of the enlarged Commission dated 1 October 2013 and a new version entered into force in November The EUROCONTROL Principles offer two options for calculating en route costs and unit rates; the determined cost and the full cost recovery. The Eurocontrol Principles are consistent with the EU Charging Regulations. Guidance on the Rules and Procedures of the Route Charges System The sixth edition of the Guidance was approved by the enlarged Committee on 28 June Conditions of Application of the Route Charges System and Conditions of Payment The Conditions of application were amended by Decision No. 109 of the enlarged Commission and entered into force on 20 May Financial Regulations applicable to the Route Charges System The version of the Financial Regulations amended in April 2008 remained applicable throughout Operations of the CRCO The CRCO operates the Route Charges System on behalf of the Contracting States. Aircraft operators are charged a single amount per flight, irrespective of the number of States overflown. Bills are established by the CRCO using flight messages sent by the Contracting States' Route Charges Offices (RCOs) and additional flight information made available via the EUROCONTROL Network Manager Directorate (NMD). The CRCO bills aircraft operators on a monthly basis, collects charges, and disburses the amounts collected to the States every week. Billing In 2014, the CRCO issued 42,484 bills (3,540 bills per month on average) to a total of 6,313 different airspace users. In 2013 these figures were 41,166 and 6,157 respectively. During the first ten months of 2014, users filed claims involving 478,313 flights (2,020 and 192,525 in 2013 respectively). Correctly claimed flights amounted to 5.64 % (2.52% in 2013) of the total flights processed for the first ten months of The high increase in the number of claimed flights received in 2014 is due to large corrections of weight coefficients. The average time for processing a claim was days in 2014 (40.5 days in 2013). This figure refers to claims involving the CLA procedure. Continuous efforts are made to accelerate the treatment of claims. Collection of charges The interest rate applicable on late payment was 10.24% per annum in 2014 (rate approved by the enlarged Commission on 4 December 2013 by Decision No. 124). In 2014, on average, 90.8% of the route charges were collected on the latest date for payment and 98.8% were recovered 30 days after (situation as at 24 February 2015). These two figures were respectively 91.2% and 98.6% in As at 31 December 2014, 99.77% of charges relating to 2013 were collected. As at 24 February 2015 the recovery rate for 2013 had reached 99.80%.

6 Update on Services to Stakeholders Adaptation to Single European Sky (SES) Requirements The EUROCONTROL Principles as amended in 2013 are consistent with Commission Regulation (EU) N 391/2013 of 3 May 2013 laying down a common charging scheme for air navigation services. The renewed application software (see below) will provide the CRCO and the Contacting States with an increased flexibility to accommodate Single European Sky requirements in the future. Implementation of the EU VAT Package In 2013 the CRCO reviewed the process of managing and billing VAT, taking account of the new EU VAT Directive 2010/45/EU. The external consultant s recommendations will be implemented as soon as possible after the delivery of the renewed application software (see below) in the course of Renewal of the Billing Application of the CRCO The CRCO implemented a new billing system, called ABACUS, on 24 November ABACUS has performed the billing of November and December 2014 flights. Most of the technical challenges encountered during this period have been addressed, thanks to the excellent collaboration with the national Route Charges Offices. As a result these first billings produced satisfactory results given the financial stakes. Indeed, for the first billing in December 2014 (November 2014 flights), ABACUS billed 99.34% of the total flights transmitted representing 99.71% of the estimated total en route charges. Most of the remaining flights will be billed early Crisis Management The CRCO Business Continuity Plan is integrated into the Agency s Crisis Management Plan. CEFA (CRCO Extranet For Airspace Users) and DATALINK services The secured CRCO Extranet for Airspace users continued to confirm its success throughout the airspace user community. The CRCO dispatched billing information electronically for 92.1 % of the flights and 98.1% of the route charges billed in ETNA (Extranet to National Administrations) The ETNA Service is available to all Contracting States of the Multilateral Route Charges System (39 States in total) and to non-member States with a Bilateral Agreement. More than 1,200 reports are published each month throughout 131 accounts (three accounts per State: CAA, RCO and ANSP). During the month of December 2014, 14,000 pages were recorded as consulted by ETNA users. Common Portal The CRCO implemented an initial version of a common portal allowing the Member States to submit their Reporting Tables to EUROCONTROL in an efficient manner. The common portal entered into operation for the 2013 Session of the enlarged Committee, and was successfully operated for the benefit of our Member States and Air Navigation Service Providers for the 2014 June and November Sessions of the enlarged Committee. The Common Portal will be extended early 2015 in cooperation with the PRU to support the submission of the Reporting Tables for Terminal Air Navigation Charges. Fraud Several campaigns were undertaken to counter fraudulent attempts aiming at extorting funds from airspace users with fake identity and fake billing documents for air navigation charges. The CRCO thoroughly follows this matter and undertakes all possible actions to keep airspace users informed of current risks. By allowing airspace users to crosscheck their billing documents against their financial situation available on a secured Internet site, CEFA has proven to be a reliable media for warning all fraudulent attempts. Facility for payments by Credit Card This facility has been in operation since In 2014 some 615 users used the credit card facility in 6,049 transactions amounting to EUR 4.9 million. In 2013 these figures were 594 users, 5,893 transactions amounting to EUR 5.4 million respectively.

7 Bilateral agreements with EUROCONTROL Member States Billing and collection of Terminal Charges In 2014 EUROCONTROL operated fourteen bilateral agreements relating to terminal charges with France (billing only), the Netherlands, Ireland, Denmark, Italy, Moldova, Hungary, Croatia, Slovenia, Lithuania, Sweden, Greece, Bulgaria and Spain. Any EUROCONTROL Member State may avail of terminal charges billing and collection services. A fifteenth agreement was prepared with Malta in 2014 and entered into force on 1 January By using the same data and the same tools for en route and terminal charges, the CRCO can offer billing and collection services for terminal charges at a very low cost to States and air navigation service providers. Moreover, claims submitted by users in relation to both types of charge are processed in a single and coherent operation. The total amount of terminal charges billed in 2014 was EUR million (including France), corresponding to 3.6 million flights. Billing and collection of Shanwick Communications Charges EUROCONTROL bills and collects Shanwick communications charges in respect of flights performed in the Shanwick Oceanic Region on behalf of the Irish Aviation Authority (IAA). In 2014, the total amount of charges billed amounted to EUR 18.1 million corresponding to flights Bilateral agreements relating to air navigation charges In 2014 EUROCONTROL operated four bilateral agreements relating to air navigation charges with four non- Member States, namely Belarus, Uzbekistan, Morocco and Egypt. Air navigation charges comprise route charges, and optionally, terminal charges. In 2014, terminal charges were billed on behalf of Belarus and Egypt. The States concerned fund all resources required for operating these bilateral agreements, without any financial contribution from the EUROCONTROL Member States. The amount of air navigation charges billed in 2014 was EUR million, corresponding to 1.0 million flights.

8 UNIT RATES Cost-bases and national unit rates The national unit rates were calculated in accordance with the common "Principles for establishing the costbase for en route charges and the calculation of the unit rates". Table 2 sets out the cost-bases and national unit rates for 2014 (Average September 2013 exchange rates). Charging zones National Costs chargeable National Costs to users Service units unit rates EUR EUR EUR Belgium-Luxembourg 171,737, ,531,810 2,422, Germany (1) 1,048,860,894 1,091,737,439 14,119, France 1,260,347,599 1,252,591,751 19,045, United Kingdom 865,874, ,933,229 11,034, Netherlands 173,633, ,717,180 2,794, Ireland 121,704, ,592,643 4,004, Switzerland 140,458, ,094,701 1,564, Portugal Lisboa 111,001, ,923,345 3,018, Austria 198,234, ,286,763 2,947, Spain Continental 721,590, ,667,086 9,857, Spain Canarias 111,614, ,771,414 1,795, Portugal Santa Maria 43,363,190 45,551,044 4,359, Greece 165,909, ,061,090 5,041, Turkey 347,240, ,871,949 11,007, Malta 15,637,660 16,764, , Italy 666,974, ,022,885 9,070, Cyprus 50,754,397 51,466,680 1,340, Hungary 94,176,068 91,715,626 2,186, Norway 111,764,023 99,291,924 1,842, Denmark 108,146, ,401,534 1,605, Slovenia 32,252,230 31,976, , Romania 158,524, ,731,269 4,008, Czech Republic 116,427, ,328,699 2,499, Sweden 242,240, ,986,958 3,393, Slovak Republic 61,113,092 62,001,043 1,017, Croatia 77,170,647 77,651,113 1,799, Bulgaria 86,700,530 79,158,165 2,117, FYROM 11,569,378 12,126, , Moldova (2) 5,708,038 5,716, , Finland 47,430,000 48,935, , Albania 21,094,557 21,283, , Bosnia and Herzegovina (3) 34,235,015 35,273, , Serbia-Montenegro-KFOR (4) 84,846,861 81,189,171 1,671, Lithuania 22,938,138 21,380, , Poland 156,179, ,013,083 4,161, Armenia 4,812,906 4,807, , Latvia 22,252,775 21,784, , Georgia 18,773,747 17,960, , Total 7,733,292,428 7,894,299, ,414, (1) Includes 74,675 service units for flight segments performed as Operational Air Traffic (2) The Unit Rate of Moldova was revised with effect on 01 August 2014 in accordance with the enlarged Commission's decision N 128. The initial unit rate for 2014 was EUR (3) The Unit Rate of Bosnia and Herzegovina was revised with effect on 01 October 2014 in accordance with the enlarged Commission s decision N 130. The initial unit rate for 2014 was EUR (4) The Unit Rate of Serbia-Montenegro-KFOR was revised with effect on 01 April 2014 (enlarged Commission's decision N 126) and revised a second time with effect on 01 August 2014 (enlarged Commission's decision N 129). The initial unit rate for 2014 was EUR (before 01 April revision) and EUR (before 01 August revision). Table 2 - Cost-bases and national unit rates for 2014

9 Weighted national unit rate The average weighted national unit rate for the Contracting States is calculated by dividing the sum of the costs chargeable to users by the service units in respect of the same year. The average weighted national unit rate for 2014 was EUR Graph 1 gives the average weighted national unit rate in euros from 2010 to 2014, based on forecast costs and service units used to establish the national basic unit rates (with the September exchange rates of previous years). EUR % -0.6% -0.3% 1.3% Graph 1 - Average weighted national unit rate

10 ACTUAL COSTS 3.1. Changes in en-route services actual costs Table 3 shows the actual costs incurred by States to provide en route services in 2011, 2012 and States actual costs were converted into euro using the yearly average exchange rates and are set out in Table 3 below. States shares of EUROCONTROL costs are included. Charging zones Variation Variation (actual figures) (actual figures) (actual figures) 2012/ /2012 EUR EUR EUR Belgium-Luxembourg 150,631, ,794, ,308, % 2.2% Germany 924,293,067 1,006,287, ,712, % -1.7% France (1) 1,149,252,854 1,161,263,688 1,168,935, % 0.7% United Kingdom 739,289, ,883, ,728, % 10.0% Netherlands 159,983, ,513, ,943, % 0.8% Ireland 115,774, ,977, ,991, % -3.6% Switzerland (2) 130,096, ,355, ,282, % -5.4% Portugal Lisboa 120,421, ,060, ,368, % -7.4% Austria 172,598, ,965, ,251, % 1.9% Spain-Continental 647,349, ,818, ,628, % -6.0% Spain-Canarias 105,288, ,197, ,784, % -4.0% Portugal Santa Maria 43,477,537 41,857,063 42,140, % 0.7% Greece 156,350, ,483, ,313, % -3.3% Turkey 293,699, ,260, ,105, % 4.8% Malta 14,821,130 14,264,142 16,084, % 12.8% Italy 625,199, ,275, ,862, % -1.2% Cyprus 44,470,062 47,845,941 47,013, % -1.7% Hungary 85,111,170 83,085,328 85,417, % 2.8% Norway 108,329, ,146, ,579, % 15.2% Denmark 96,531,483 96,851,556 97,186, % 0.3% Slovenia 29,110,800 27,994,558 29,535, % 5.5% Romania 134,964, ,846, ,855, % -6.2% Czech Republic 105,858, ,850, ,692, % 4.8% Sweden 220,982, ,233, ,432, % -14.1% Slovak Republic 51,087,000 56,355,263 57,977, % 2.9% Croatia 69,638,931 66,552,845 72,863, % 9.5% Bulgaria 75,142,845 74,062,048 72,576, % -2.0% FYROM 10,822,524 10,490,982 10,886, % 3.8% Moldova 7,082,775 8,143,831 9,950, % 22.2% Finland 39,976,000 44,189,300 43,786, % -0.9% Albania 19,211,312 19,390,945 20,053, % 3.4% Bosnia and Herzegovina 27,792,678 27,902,488 30,738, % 10.2% Belgrade 86,078,224 77,805,088 70,629, % -9.2% Lithuania 20,590,258 21,409,039 22,597, % 5.6% Poland 127,706, ,897, ,375, % -1.1% Armenia 4,162,157 4,383,419 4,425, % 0.9% Sub-total 6,913,177,169 7,169,696,046 7,168,014, % 0.0% Latvia 21,028,582 20,390,745 Total 6,913,177,169 7,190,724,629 7,188,405, % 0.0% Note: (1) Jersey and Geneva included (2) Excluding Geneva (France) Source: 2013 actual figures WP CER /20 November 2014 Table 3 - En-route services actual costs

11 TRAFFIC STATISTICS 4.1. Total service units growth rate For a given flight and a given charging zone, the route charge is equal to the number of service units multiplied by the unit rate. The number of service units is equal to the weight factor (i.e. the square root of the MTOW divided by 50) multiplied by the distance factor (i.e. the great circle distance between the entry and exit points at which the route indicated in the last filed flight plan crosses the charging zone boundary). During the past four years, the growth rate of the total number of service units was as follows: Year Service units Variation ,210, % ,588, % ,162, % ,130, % Table 4 Total Service units The Total Service Units amounted to million in 2014 and includes for the first time the traffic of Georgia (integrated on 1 January 2014). This shows a growth rate of 6.4% between 2013 and 2014 where 0.6% are related to the integration of Georgia. Without the impact of Georgia s integration the growth rate between 2013 and 2014 would have been 5.8%. (Millions) % 2.1% -1.3% 6.4% Graph 3 Total service units

12 Total service units totals per charging zone Table 5 gives, for each charging zone, the total number of service units (chargeable and exempted), generated from 2010 to 2014, as well as the average annual variation observed during the same period. Variation Average Charging zones /2013 annual variation Belgium-Luxembourg 2,114,555 2,211,673 2,231,537 2,277,014 2,362, % 2.8% Germany 12,294,212 12,739,932 12,513,068 12,569,982 12,880, % 1.2% France 16,636,697 17,691,225 17,515,047 17,899,945 18,496, % 2.7% United Kingdom 9,480,262 9,860,212 9,607,736 9,754,933 9,979, % 1.3% Netherlands 2,476,273 2,595,143 2,587,398 2,701,735 2,767, % 2.8% Ireland 3,615,036 3,771,478 3,805,985 3,812,940 3,922, % 2.1% Switzerland 1,409,298 1,431,092 1,398,574 1,384,957 1,427, % 0.3% Portugal Lisboa 2,624,149 2,821,265 2,782,280 2,876,753 3,019, % 3.6% Austria 2,448,711 2,519,384 2,469,156 2,456,012 2,645, % 2.0% Spain-continental 8,641,861 9,099,189 8,443,969 8,447,044 8,767, % 0.4% Spain-Canarias 1,539,855 1,665,737 1,599,207 1,515,812 1,491, % -0.8% Portugal Santa Maria 3,696,385 3,983,496 3,874,372 4,021,257 4,166, % 3.0% Greece 4,454,155 4,546,412 4,357,569 4,215,705 4,617, % 0.9% Turkey 8,923,420 9,617,775 9,812,755 10,636,744 12,808, % 9.5% Malta 486, , , , , % 10.6% Italy 8,621,257 8,369,860 8,139,130 8,117,393 8,313, % -0.9% Cyprus 1,351,886 1,347,370 1,303,262 1,326,579 1,454, % 1.8% Hungary 2,091,322 2,066,988 2,023,434 2,100,927 2,406, % 3.6% Norway 1,582,742 1,712,781 1,845,568 2,050,929 2,220, % 8.8% Denmark 1,410,791 1,470,012 1,428,735 1,523,724 1,532, % 2.1% Slovenia 365, , , , , % 5.9% Romania 3,414,282 3,532,683 3,575,195 3,751,523 4,181, % 5.2% Czech Republic 2,190,096 2,304,684 2,304,641 2,374,021 2,393, % 2.2% Sweden 2,950,007 3,184,522 3,126,197 3,208,684 3,284, % 2.7% Slovak Republic 855, , , ,989 1,044, % 5.1% Croatia 1,450,834 1,634,250 1,678,634 1,694,578 1,760, % 5.0% Bulgaria 1,839,757 2,018,783 2,020,149 2,057,979 2,743, % 10.5% FYROM 183, , , , , % 7.7% Moldova 181, , , , , % -7.8% Finland 739, , , , , % 1.9% Albania 403, , , , , % 3.8% Bosnia and Herzegovina 637, , , , , % 5.3% Serbia/Montenegro/KFOR (1) 1,819,215 1,830,604 1,718,633 1,638,512 1,751, % -0.9% Lithuania 370, , , , , % 7.1% Poland 3,312,823 3,676,460 3,854,458 3,983,698 3,930, % 4.4% Armenia 146, , , , , % -0.6% Sub-total 116,759, ,508, ,881, ,428, ,611, % 2.8% Latvia 702, , , , % Georgia 751,536 Total 116,759, ,210, ,588, ,162, ,130, % 3.1% 2014 service units: situation at 19/01/2015 (1) The charging zone Belgrade was renamed Serbia/Montenegro/KFOR on 01 April 2014 Table 5 - Total number of service units generated

13 Service units - exempted flights Table 6 details the number of service units generated in each charging zone in For any given charging zone, the number of chargeable service units, (column 7), is the difference between the total service units (column 1) and the service units generated in respect of exempted flights (column 6). E X E M P T E D F L I G H T S Total Total Chargeable STATES Service Military VFR Circular Other* (2) to (5) service units units (1) - (6) Belgium - Luxembourg 2,362,038 19, ,436 22,996 2,339,042 Germany 12,880, , , ,471 12,747,312 France 18,496, , ,529 28, ,937 18,326,817 United Kingdom 9,979, , ,262 7, ,041 9,837,362 Netherlands 2,767,312 32, ,780 35,951 2,731,361 Ireland 3,922,499 48, ,140 49,814 3,872,685 Switzerland 1,427,068 1, ,337 4,036 1,423,031 Portugal Lisboa 3,019,611 31, ,159 33,909 2,985,703 Austria 2,645,392 6, ,602 10,045 2,635,346 Spain-Continental 8,767,769 72,638 1,189 3,716 6,860 84,404 8,683,365 Spain-Canarias 1,491,781 11, ,077 13,428 1,478,352 Portugal Santa Maria 4,166,099 92, ,510 95,215 4,070,884 Greece 4,617,799 99, , ,733 4,514,066 Turkey 12,808, , , ,055 12,673,794 Malta 727,375 25, , ,665 Italy 8,313, , ,255 12, ,543 8,168,003 Cyprus 1,454,224 20, ,285 1,432,938 Hungary 2,406,153 35, ,853 37,231 2,368,923 Norway 2,220,734 16,219 1, ,282 22,537 2,198,197 Denmark 1,532,003 8, ,664 10,799 1,521,204 Slovenia 459,206 1, , ,307 Romania 4,181,845 57, ,183 60,665 4,121,180 Czech Republic 2,393,408 50, ,602 53,449 2,339,959 Sweden 3,284,841 9, ,641 14,235 3,270,606 Slovak Republic 1,044,343 15, ,109 17,030 1,027,314 Croatia 1,760,424 2, ,550 3,897 1,756,526 Bulgaria 2,743,606 35, ,609 36,882 2,706,724 FYROM 246, ,345 Moldova 131, ,928 Finland 795,764 4, ,090 5, ,810 Albania 468,799 2, , ,836 Bosnia and Herzegovina 782, ,365 Serbia/Montenegro/KFOR 1,751, ,220 1,581 1,750,126 Poland 3,930,688 16, ,441 21,411 3,909,277 Lithuania 487,217 2, , ,967 Armenia 142, ,376 Latvia 766,861 5, , ,111 Georgia 751,536 37, , ,934 TOTAL 132,130,315 1,405,937 4,980 15, ,477 1,565, ,564,740 *: Other exempted flights are flights for search & rescue, State aircraft, training, < 2T, checking navaids, humanitarian flights, police and custom flights as well as specific flights credited service units: situation at 19/01/2015 (Source: EUROCONTROL / CRCO) Table 6 - Service units generated in respect of exempted flights

14 OPERATIONAL STATISTICS 5.1. Flights processed growth rate The number of flight messages processed corresponds to the number of flights, whether they are chargeable or exempted, recorded for charging purposes in the airspace of the Contracting States. During the past three years, the annual variation of the number of flight messages processed was as follows: Year Flights processed Variation rate ,582, % ,484, % ,127, % Table 7 - Number of flight messages processed The high increase in the number of flights processed in 2014 is due to the large correction of weight coefficients, where flights had to be reprocessed. Without this, the variation between 2014 and 2013 would have been 1.7%. (Millions) % -1.9% -1.0% 6.8% Graph 4 Flight messages processed

15 Total number of flight segments The total number of flight segments, given per charging zone recorded in the airspace of the Contracting States from 2010 to 2014, is shown in Table 8 below. Variation Average Charging areas 2010 (1) 2011 (1) 2012 (1) 2013 (1) 2014 (1) 2014/2013 variation (2) Belgium-Luxembourg 1,047,517 1,105,979 1,104,770 1,121,442 1,153, % 2.4% Germany 3,065,984 3,171,197 3,109,946 3,079,435 3,120, % 0.4% France 2,784,590 2,955,541 2,901,772 2,879,381 2,931, % 1.3% United Kingdom 2,150,189 2,213,222 2,187,265 2,198,839 2,241, % 1.0% Netherlands 1,044,425 1,097,770 1,100,846 1,119,527 1,140, % 2.2% Ireland 514, , , , , % 1.3% Switzerland 1,085,469 1,115,559 1,095,706 1,065,163 1,080, % -0.1% Portugal Lisboa 426, , , , , % 3.0% Austria 1,163,226 1,182,118 1,161,545 1,139,809 1,176, % 0.3% Spain-Continental 1,614,800 1,673,685 1,564,851 1,534,712 1,589, % -0.4% Spain-Canarias 275, , , , , % 0.5% Portugal Santa Maria 122, , , , , % 1.1% Greece 648, , , , , % 0.8% Turkey 982,305 1,050,646 1,078,864 1,155,082 1,284, % 6.9% Malta 95,119 77,291 95, , , % 1.3% Italy 1,748,488 1,762,299 1,772,668 1,682,989 1,700, % -0.7% Cyprus 279, , , , , % 1.8% Hungary 619, , , , , % 2.2% Norway 485, , , , , % 3.6% Denmark 599, , , , , % 1.1% Slovenia 326, , , , , % 1.5% Romania 465, , , , , % 6.3% Czech Republic 678, , , , , % 1.2% Sweden 650, , , , , % 4.7% Slovak Republic 394, , , , , % 2.4% Croatia 459, , , , , % 3.4% Bulgaria 500, , , , , % 8.1% FYROM 125, , , , , % 4.6% Moldova 53,960 60,092 63,653 73,838 55, % 0.8% Finland 246, , , , , % 0.4% Albania 181, , , , , % 2.2% Bosnia and Herzegovina 245, , , , , % 3.7% Serbia/Montenegro/KFOR 540, , , , , % 0.4% Poland 590, , , , , % 4.3% Lithuania 170, , , , , % 7.1% Armenia 52,465 56,547 55,427 52,347 50, % -1.1% Sub-total 26,437,758 27,553,696 27,213,702 27,225,168 28,319, % 1.7% Latvia 234, , , , % Georgia 114,098 Total flight segments 26,437,758 27,787,869 27,445,332 27,459,492 28,674, % 2.1% 2014 flight segments situation at 19/01/2015 (1) Excluding VFR flights, representing 1% of the total flights processed Impact of VFR flights on total distances, service units and charges is negligible. 112,634 VFR flights processed in 2014 of which 54,669 were performed in Italian airspace. (2 Average annual growth during the period Table 8 - Flight segments

16 Recovery rates Medium and long-term recovery rates The medium-term recovery rate, or recovery rate after one year, is published annually by the CRCO. It is the recovery rate, at 31 December of year N, for amounts billed in respect of year N-1. The recovery rate for 2013, measured on 31 December 2014, was 99.77%. The long-term recovery rate reflects the trend performance of the CRCO. The graph below also shows the yearly recovery rates for the period measured on 24 February The average long-term recovery rate for this period is 99.65% % 99.9% 99.8% 99.7% 99.6% 99.5% 99.4% 99.3% 99.2% 99.1% 99.0% 99.80% 99.76% 99.63% 99.77% 99.53% 99.70% 99.58% 99.51% 99.53% 99.46% after 1 year 24/02/ Graph 5 Medium and long-term recovery rates Quarterly recovery rates at latest date for payment and after 30 days The annual average recovery rate on the latest date for payment amounted to 90.8% in 2014, compared to 91.2% in The recovery rate 30 days after the latest date for payment increased from 98.6% in 2013 to 98.8% in % 95.0% 98.6% 98.8% 98.6% 98.4% 98.8% 98.9% 99.0% 98.3% 90.0% 92.2% 92.1% 89.6% 91.0% 92.4% 92.5% 90.1% 88.0% 85.0% On latest date for payment After 30 days Graph 6 - Recovery rates on latest date for payment and after 30 days

17 Productivity of the CRCO Number of flight messages processed per staff The productivity of the CRCO, expressed as the number of flight messages processed per staff member increased by 8.6%. 120, , , , , , , ,000 90,000 80,000 70,000 60,000 50, % 2.6% 2.5% 8.6% 40,000 30,000 20,000 10, Graph 7 - CRCO Productivity CRCO s actual costs compared to service units / amounts billed The table and graphs below show the ratios between the CRCO s actual net costs (route charges collection costs, Multilateral System net of receipts from bilateral agreements) and service units / amounts billed. Year CRCO Costs Service units Cost per Amounts billed Ratio MEUR (millions) service unit MEUR % =2/ , % , % , % , % , % , % CRCO costs: Administrative Accounts and Adjustment Mechanism 04/03/2015 still subject to audit 2014 service units and amounts billed: situation at 19/01/2015 Table 9 - Ratios between the CRCO s actual net costs and service units / amounts billed

18 In EUR per service unit Graph 8 - CRCO s actual net costs / service units 0.4% 0.3% 0.27% 0.24% 0.26% 0.24% 0.21% 0.2% 0.1% 0.0% Graph 9 - CRCO s actual net costs / amounts billed

19 FINANCIAL STATISTICS 6.1. Amounts billed for flights performed in 2014 The amounts billed to airspace users for flights operated from January to December 2014 totalled EUR 7.5 billion. This represents an increase of 6% over Amounts billed exclude Value Added Tax (VAT) amounting to EUR 19.4 million billed on behalf of nineteen VAT- taxable ANSPs of the respective Contracting States (see Table 12). Year Amounts billed (EUR) Variation rate ,002,236, % ,933,176, % ,069,422, % ,495,466, % Table 10 - Amounts billed for flights performed in (excluding VAT) (Billions of EUR) % -1.0% 2.0% 6.0% Graph 10 - Amounts billed for flights performed in (excluding VAT)

20 Amounts billed and disbursed to the States Table 11 shows the total amounts billed for flights performed in 2014 and the amounts disbursed to the Contracting States during 2014, excluding VAT. Amount billed Net amount disbursed Charging areas (excluding VAT) (excluding VAT) EUR EUR Belgium-Luxembourg 168,855, ,316, Germany 982,432, ,912, France 1,208,103, ,193,060, United Kingdom 858,003, ,799, Netherlands 181,963, ,544, Ireland 119,162, ,671, Switzerland 142,350, ,935, Portugal Lisboa 116,114, ,969, Austria 193,803, ,738, Spain-Continental 623,812, ,247, Spain-Canarias 86,498, ,661, Portugal Santa Maria 43,151, ,781, Greece 156,547, ,325, Turkey 407,082, ,445, Malta 19,478, ,987, Italy 645,108, ,622, Cyprus 55,254, ,303, Hungary 96,878, ,341, Norway 114,069, ,276, Denmark 108,640, ,401, Slovenia 30,918, ,841, Romania 157,498, ,864, Czech Republic 102,307, ,023, Sweden 231,078, ,632, Slovak Republic 62,748, ,812, Croatia 75,794, ,995, Bulgaria 101,580, ,400, FYROM 14,777, ,942, Moldova 4,560, ,599, Finland 41,235, ,071, Albania 21,124, ,619, Bosnia and Herzegovina 36,169, ,145, Serbia/Montenengro/KFOR 83,839, ,635, Poland 138,606, ,516, Lithuania 22,221, ,590, Armenia 4,492, ,282, Latvia 21,760, ,749, Georgia 17,439, ,580, Total 7,495,466, ,378,646, National charges (all States) 7,475,881, Administrative charges (all States) 19,585, amounts billed: situation at 19/01/ amounts disbursed: Balance Sheet and Administrative (Operating Results) Accounts Financial Year 2014 Table 11 - Amounts billed and disbursed to the States in 2014

21 VAT billed and disbursed to the States Table 12 shows the total amounts of VAT billed for flights performed in 2014 and the amounts disbursed during 2014 to the 19 VAT- taxable ANSPs of the respective Contracting States applying VAT to route charges. VAT VAT Charging areas billed disbursed EUR EUR Germany 1,413, ,393, United Kingdom 4,049, ,682, Ireland 234, , Switzerland 36, , Austria 398, , Norway 10,126, ,184, Denmark 88, , Slovenia 50, , Romania 432, , Czech Republic 153, , Sweden Slovak Republic 159, , Croatia 209, , Bulgaria 180, , Moldova Finland 1,296, ,292, Poland 576, , Lithuania 33, , Latvia 22, , Georgia 5, , Total 19,466, ,754, National charges (all States) 19,414, Administrative charges (all States) 52, amounts billed: situation at 19/01/ amounts disbursed: Balance Sheet and Administrative (Operating Results) Accounts Financial Year 2014 Table 12 - VAT billed and disbursed to the Contracting States in 2014

22 ORIGIN OF TRAFFIC AND RECEIPTS Table 13 shows the percentage of route charges recorded for all the Contracting States in 2014, by user nationality. Contracting States' national users accounted for 76.6% of the total route charges billed. User nationality Route charges billed Belgium 1.6% Luxembourg 0.6% Germany 12.2% France 5.7% United Kingdom 14.9% Netherlands 3.8% Ireland 7.8% Switzerland 2.5% Portugal 1.7% Austria 1.4% Spain 4.2% Greece 0.6% Turkey 5.7% Malta 0.3% Cyprus 0.1% Hungary 1.2% Norway 2.4% Denmark 0.9% Slovenia 0.1% Czech Republic 0.6% Sweden 2.8% Italy 2.7% Slovak Republic 0.1% Romania 0.4% Croatia 0.1% Bulgaria 0.2% FYROM 0.0% Moldova 0.1% Finland 0.9% Albania 0.0% Bosnia and Herzegovina 0.0% Serbia/Montenegro/KFOR 0.2% Poland 0.7% Lithuania 0.1% Armenia 0.0% Latvia 0.2% Georgia 0.0% Total Participating States 76.6% USA 4.3% Others 19.1% Total all nationalities 100.0% Total European Union 65.7% Table 13 - Total percentage of route charges billed in 2014 by user nationality