a series of studies supported by deutsche telekom Working Connected in Business and Society

Size: px
Start display at page:

Download "a series of studies supported by deutsche telekom Working Connected in Business and Society"

Transcription

1 a series of studies supported by deutsche telekom 2 Working Connected in Business and Society

2 02 Life Welcome René Obermann Executive Board Chairman of Deutsche Telekom AG Dear readers, Data traffic is expanding at a breathtaking rate, and our networks are handling more and more applications. The implications are clear: Increasing volumes of data are being transmitted at ever-faster speeds. In the 90s it was all about kilobit/s, from 2000 on megabit/s was the reference speed and now gigabit/s has become the gold standard. We are clearly poised on the cusp of becoming the Gigabit Society. This development not only shapes our leisure activities, it is increasingly defining the world of work. ICT-based innovations are a key factor in any enterprise s ability to remain competitive. This is corroborated by two-thirds of the IT executives surveyed for this study. More and more enterprises are accessing services from the cloud, with computing power and IT intelligence coming straight from the net. Forty-six percent of those surveyed expect cloud computing to become widespread in the next two to five years. Entire sectors and industries are changing because of networks, for instance telemedicine, traffic control or smart grids that supply our electricity. Deutsche Telekom helps enterprises tackle these changes. We regularly consult with experts and pioneers from the fields of academia and research who are involved in finding solutions to the key issues and challenges in our industry. What are the key ICT trends for executives? What contribution do the experts expect ICT to make to sectors such as energy or automotive? Professor Tobias Kretschmer has taken a close look at these and other questions in the LIFE 2 Working Connected in Business and Society study, and has examined the implications of the developments and trends we are presently seeing. I sincerely hope you enjoy reading this study and trust that you will find it insightful and inspiring! René Obermann

3 life Interview 03 Professor Kretschmer, what was the basic idea behind the topics selected for LIFE 2 Working Connected in Business and Society? Professor Tobias Kretschmer: We wanted to provide a good, clear overview of outstanding future fields. It was important for us to select a combination of general issues which affect all enterprises regardless of their native industry, such as flexibility, collaboration and mobility, and topics specific to industries that have significant impact on society as a whole, such as transport, energy or health care. Mr. Clemens, how does T-Systems view the issues examined in this study? Reinhard Clemens: Prof. Dr. Kretschmer and his team have succeeded in providing a fascinating and concentrated overview of the most important trends in ICT and its rising importance. Technical innovation drives globalization, and global trade drives technical developments. Enterprises are increasingly forming networks, both internally and across corporate boundaries. For individuals, the borders between leisure time and work are blurring, and more people are working while on the road instead of at an office desk. What makes the LIFE 2 study special? Professor Tobias Kretschmer: We chose a very multifaceted approach which allows us to merge a variety of different viewpoints: The qualitative survey unites the standpoints of academics and industry analysts. These results then flowed into the quantitative survey of the 1,559 ICT executives, 1,009 ICT users in the enterprises and the 1,336 consumers. This enabled us to illuminate the various trends from all angles. What services can Deutsche Telekom provide to get these trends off the ground? Reinhard Clemens: The keyword and connecting element for us is the intelligent network. Look at the results for transport, health care and energy nearly all the key future trends are based on connecting the individual elements in the system intelligently with each other. This is one of T-System s core strengths, and one which allows us to play a crucial role in delivering solutions to the most pressing issues in all these industries. Which results did you find most exciting? Professor Tobias Kretschmer: The assessment of the expected growth in turnover and the contribution made by ICT are two factors that I personally consider very exciting, because they provide insight into the macroeconomic dimension of ICT. I could visualize follow-up studies taking a closer look at this aspect. The recurring indication of the significance of ICT as an innovation driver in enterprises and sectors was also very interesting. What is the most important insight provided by this study for you personally? Reinhard Clemens: The study shows that people in Germany are less aware of how important ICT is for innovation and competitiveness. We need to work to change this. Take, for instance, cloud computing: The significance of dynamic, flexible access to ICT services is fast rising, and with a Cloud made in Germany we can help to strengthen Germany s position as a leading business location. Professor Dr. Tobias Kretschmer is Director of the Institute of Com - munication Economics at the Ludwig Maximilian University in Munich. This study was designed and conducted by Professor Kretschmer in collaboration with research and strategy consultants zehnvier. Reinhard Clemens is a member of the Board of Management of Deutsche Telekom AG and Chief Executive Officer (CEO) of T-Systems. The publication of this study, Working Connected in Business and Society, was supported by Deutsche Telekom.

4 04 Life

5 life 05 Contents LIFE 2 Working Connected in Business and Society 1.0 Review of Findings Working Connected in Business and Society the study Structure of the study Pioneering, Open-minded and Hesitant where are we heading? The significance of ICT for business and society The significance of ICT the macroeconomic perspective The significance of ICT in enterprises Flexibility Flexibility and sourcing Cloud computing Collaboration Significance for enterprises Innovation through collaboration Mobility Significance for enterprises New application fields for mobile solutions ICT as a catalyst for future developments Business evolution Automotive and transport Health care Education Public sector Green IT Energy 49 Conclusion 51 Glossary 52 Bibliography 53 Index 54 Publication details 55

6 06 Life 1. Almost two-thirds of the executives (64%) believe that ICT plays a key economic role as an enabler of new business models. In Germany, ICT executives in some industries expect ICT-generated growth impulses of up to 11 percent and cost-reduction potential of up to 17 percent in the next 5 years. 1.0 Review of findings Our economic system increasingly depends on digital value creation : IT and telecommunications have become essential in today s economy and world of work. They stimulate innovation, allow costs to be reduced and provide the basis for better collaboration. The results of the LIFE 2 Study Working Connected in Business and Society pinpoint current and future trends percent of ICT executives expect green IT to play a (very) important role for their enterprise in 5 years. Although the majority of ICT executives (57%) consider the cost-saving potential of green IT most important, only 24 percent have prepared a business case study for their company. Consumers are very interested in smart metering: 68 percent believe that smart metering will play an important role in their home in 5 years. Three in ten ICT executives (31%) in the health sector believe that the biggest advantage of more ICT in health care will be better quality of treatment. Three-quarters of consumers (77%) believe that an electronic health card will bring significant benefits for patients. 8. In the transport industry, ICT executives believe that ICT will make a great contribution to solving key challenges in safety and avoiding overload. German ICT executives (automotive) believe that Web-based in-vehicle entertainment systems will become standard in future.

7 life Review of findings percent of executives believe that ICT already has very important or important strategic relevance for their enterprise. Significant influence on the enterprise s ability to compete: Two-thirds of ICT executives (67%) believe that ICT will have a significant influence on their enterprise s future competitiveness through the lever Innovation ; in the United States 76 percent believe this. 3. Flexibility, mobility and collaboration are for many ICT executives the key trends in the coming years. IT security is a basic precondition: For more than half of ICT executives (54%) it one of the top 3 trends. Nearly one-third (29%) consider green IT one of the most important issues percent of the ICT executives surveyed believe that cloud computing will establish itself on the market in the next few years. More than half (51%) expect cloud computing to become the dominant method of sourcing ICT services. 77 percent of the IT executives in whose companies cloud computing is used expect investment in this area to rise. 5. The significance of virtual collaboration will continue to rise: Six in ten ICT executives believe that the use of virtual collaboration will substantially reduce development costs in their company (62%) and significantly reduce their time-to-market (60%) ICT executives expect new ICT solutions to bring great change in all the industries and sectors surveyed, and particularly in public safety (e.g. by networking public authorities), education (elearning), automotive, traffic and transport (e.g. traffic control systems) and energy (smart metering, green IT). Two-thirds of ICT executives (67%) believe that the importance of decentralized working in their enterprise will rise (strongly) in the next 5 years. Consumers also want more mobile access. Security strategies need to be increasingly extended to mobile devices: 66 percent of ICT executives consider role-based access very interesting or interesting.

8 08 life 2.0 Working Connected in Business and Society the study Information and communication technologies (ICT) shape and transform the world of work. Infrastructure, software and processes are increasingly merging to become integrated services and solutions that simplify work and deliver new business models. This study takes a closer look at the influence that the increasing use of these technologies has on the world of work. The topic is examined at several levels: for the economy as a whole, for individual enterprises and for individual jobs. LIFE 2 Working Connected in Business and Society is the second study in the LIFE series of studies which look at new trends in telecommunications. This study was designed and conducted by Dr. Tobias Kretschmer, Director of the Institute of Communication Economics at the Ludwig Maximilian University in Munich, in collaboration with research and strategy consultants zehnvier.

9 life Working Connected in Business and Society the study 09 Microlevel World of work International Combining perspectives Experts Users Pioneers Executives Trends Networking industries

10 10 life Working Connected in Business and Society the study 2.1 Structure of the study The study has a multi-level structure which integrates quantitative and qualitative elements. The study was launched with a think tank which ICT experts were invited to attend. Respected academics and seasoned industry experts met in Munich to discuss in depth the latest developments in and around the topic of Working Connected in Business and Society The aim of the debate was to identify the key ICT trends for the next few years and to analyze special developments in selected key sectors. The think tank was headed by a team from the research and strategy consultants zehnvier and the Institute of Communication Economics at the Ludwig Maximilian University headed by Professor Dr Tobias Kretschmer (see Figure 2-1). In the second phase, the emphasis was on empirically mapping the standpoints of business and society on the issues identified by the think tank. Comprehensive individual questionnaires were prepared and used to interview three different target groups: ICT executives in enterprises with more than 1000 employees. 1 This target group included individuals who are actively involved in information and communication technology purchase decisions (computer hardware, software and telecommunications) for their enterprise or who have a say in these decisions. IT users in enterprises with more than 1000 employees. This target group included individuals who regularly use information and communication technologies in their professional work (also called IT users or employees in the following). Consumers, representative of the online population of the country in question. 2 To provide an international comparison, representatives of these three target groups were selected in five different countries: Germany, France, the United Kingdom and Spain represented the typical European markets, which together account for more than 50 percent of the European gross domestic product. The United States survey provided insight from the other side of the Atlantic. In total, 1,559 ICT executives, 1,009 IT users and 1,336 consumers were surveyed. All interviews were conducted online. The individual country samples are large enough to allow comparisons between the countries to be made, thus shedding light on the differences in how ICT is used in the world 1,559 ICT involved in information and communication technology purchase decisions for their enterprise or who have a say in these decisions were interviewed for the study. Figure 2-1: Structure of the study executives who are actively LIFE 2 is based on an innovative mixture of think tank and large-scale representative surveys. Think tank with ICT experts (renowned scientists and industrial experts) - Prof. Dr. Dres. h.c. Arnold Picot, Ludwig Maximilian University, Munich - Prof. Dr. Claudia Loebbecke, University of Cologne - Prof. Dr. Roman Beck, Goethe University, Frankfurt - Prof. Dr. Jonas Schreyögg, Ludwig Maximilian University, Munich - Christophe Châlons, PAC Group - Dan Bieler, IDC - Matthias Roggendorf, PhD, McKinsey Survey of ICT executives - Objective: assessment of executives opinion - Web-based survey - Total n = 1,559 executives - Companies 1,000+ employees In addition: CATI boost interviews in selected fields Survey of ICT users - Objective: assessment of user perspective - Web-based survey - Total n = 1,009 users - Companies 1,000+ employees Countries: USA, Great Britain, Germany, Spain, France Consumer survey - Objective: assessment of consumer opinion - Web-based survey - Total n = 1,336 onliners - Representative survey of Web users

11 life Working Connected in Business and Society the study 11 of work in these countries (see Figure 2-2). Each survey module captures different perspectives of networked working in business and society. The think tank and its cross-disciplinary participants from the areas of academics and business got the ball rolling by providing important insight into the significance of information and communication technologies in a macroeconomic context. In contrast, the survey of ICT executives aimed to evaluate the present and future significance of ICT from a corporate or industry-specific perspective. To do this, each respondent was asked to assess the significance of various different aspects of ICT in their company today and how important they expected these aspects to be in five years. The focus was on topics that had emerged as particularly significant in the think tanks and in secondary analyses. The main areas that were examined were collaboration, flexibility, mobility and business evolution, i.e. future fields and industries that have been and will continue to be strongly shaped by ICT. Other topics that were examined were green IT and various facets of the issue of ICT security. The survey of IT users focused on the actual utilization and the perceived usefulness of a variety of ICT solutions in everyday working situations. In the context of the study, this survey examines the micro-level of each actual job. The focus here was also on the areas collaboration, flexibility, mobility, green IT and aspects of ICT security. The aim of the consumer survey was to uncover potential future uses for new ICT solutions and to examine consumer interest in and willingness to use specific services. This allows the present utilization and fields of application of ICT in companies to be compared with consumers willingness to use them. The combination and comparison of different perspectives draws a comprehensive picture of the status quo and development of connected working, and the significance of ICT for business and society. A key position for the future development of the ICT sector is occupied by the user industries. One of the special focuses of this study is on these industries. One of the special focuses of this study is on specific serviceoriented user industries; these include the health sector, public administration and the education sector. The automotive industry is another sector that uses ICT to a very high degree. The study takes a closer look at these four sectors as examples of the user industries. To examine individual aspects of these four industrial sectors in greater detail, a total of 101 in-depth telephone interviews with ICT executives in German enterprises in these industries were also conducted. In total, 25 executives each from the automotive industry, the health sector and public administration, and 26 executives from the education sector were interviewed. The interviews started by asking a few brief questions aimed at recapping the basic parameters of what role ICT plays in flexibilization, collaboration and mobility, in order to validate the initial results. The next set of questions focused on the industry-specific significance of ICT today and in the future. In the automotive industry further questions were asked to determine the potential contribution that ICT could make to tackling the key challenges faced by the industry. Additionally, the potential of ICT and the Internet for new in-vehicle service, entertainment and security offerings was discussed. In the health sector the questions focused on the role of ICT in key issues such as cost saving, emergency medicine and caring for elderly and chronically ill patients. The respondents were asked to assess the advantages and disadvantages of an electronic health card and the significance of ICT for health insurance companies. In the public administration sector the focus was on the potential of ICT for efficiency increases, integrating public offices in networks, electronic citizens services, eparticipation, etc. In education one of the key aspects was the role of elearning in a variety of sectors, but also the contribution of ICT to securing education funding and quality, as well as increasing equality and comparability in education. Figure 2-2: Survey of ICT executives country split The 1,559 executives surveyed are distributed across the 5 countries as shown below: Country DE FR UK US ES 20.1 Survey of ICT executives, weighted n=1,559. Expressed as a percentage.

12 12 life Working Connected in Business and Society the study Figure 2-3: Cluster size according to countries Particularly high proportion of Pioneers in the USA; high proportion of hesitant executives in France. Germany is average. Total: US Pioneering, Open-minded and Hesitant where are we heading? The broad data base used in the study allows cluster analysis to be used to provide detailed evaluations. The ICT executives were segmented into three groups on the basis of a range of different variables. The variables used for clustering referred both to the present use of ICT in the executive s own company as well as the expected future significance of ICT. Detailed questions probed the following aspects: The present use of cloud computing, applications from the field of virtual collaboration, and mobility solutions within the enterprise. The respondents were also asked to assess the expected future significance of these three technologies in their own enterprise. Based on the results, the ICT executives can be divided into three groups, which can be roughly labeled Pioneers, Open-minded and Hesitant. Pioneers are characterized by the fact that all three technologies mobility solutions, collaboration and cloud computing already occupy an important position within the company. At the same time, this group expects the significance of these technologies to keep growing in the future. The Pioneers group is the smallest of the three segments, comprising one-quarter of all ICT executives who were interviewed (25%). Open-minded users also already use mobility solutions and virtual collaboration. In contrast, cloud computing plays practically no role, and green IT is of very low importance. However, Open-minded users expect these technologies to play a greater role within their companies in the future. The Open-minded users are the largest of the three segments that were identified: 43 percent of all ICT executives who were interviewed belong in this segment. Hesitant users are the most conservative of these three segments. They do not currently attach great importance to mobility, cloud computing or collaboration in their companies, and do not expect the significance of these technologies in their companies to increase in future. 32 percent, which is around one in three of all ICT executives, belong in this group. Some very interesting differences emerged in the comparisons between the different countries. In the United States, for example, the Pioneers cluster is larger than average 35 percent of all ICT executives in the United States who were interviewed belong in this segment, which is a good ten percent more than the average of all countries. At the same time, the group of Hesitant users was only 24 percent, which is comparatively small. In France, the situation was exactly the opposite: There were noticeably few Pioneers (17%) and a great many Hesitant users (43%). (see Figure 2-3) There were also significant differences with regard to the basic business-to-business sector (B2B), approach of the companies. In enterprises in the Business-to- Business sector (B2B) the segment of Pioneers is larger than average: One-third of ICT executives in the B2B sector are Pioneers, 45 percent are Open-minded and only approximately one in five is a Hesitant user (22%). In enterprises which focus predominantly on businessto-consumer (B2C), this relationship shifts conspicuously towards Hesitant. The segment that is least open to new technologies are non-profit organizations and associations. Only 13 percent of the ICT executives in these organizations are Pioneers, and 45 percent belong in the segment Hesitant users although non-profit organizations could benefit particularly from the targeted use of social media or virtual collaboration applications, which would provide significant cost and efficiency benefits. (see Figure 2-4) A look at the socio-demographics of the ICT executives reveals only negligible differences: The average age UK DE ES FR Pioneers Open-minded Hesitant 26.6 Survey of ICT executives weighted n = 1,559. Expressed as a percentage Figure 2-4: Cluster size according to line of business In companies with B2B focus, the proportion of Pioneers is particularly high. ICT executives in non-profit organizations are particularly hesitant. Total B2B B2C Public sector NPO/Associations Pioneers Open-minded Hesitant Survey of ICT executives weighted n = 1,559. Expressed as a percentage

13 life Working Connected in Business and Society the study 13 of the Pioneers is 36, the Open-minded user has an average age of 39 and Hesitant users have a median age of 39 years. No conclusions about the individual s attitude to ICT applications for mobility, cloud computing and virtual collaboration can be drawn simply from the age of an ICT executive. The size of the enterprise also provides no indication of whether a company belongs to the Pioneers group or to a different cluster. In general, the responses of the ICT executives in the enterprises surveyed are relatively homogeneous, indicating that there are no qualitative differences in the way ICT is used above a certain company size. It would be interesting to see in future studies whether this homogeneity can also be observed in smaller companies. On the other hand, there does appear to be a connection between the individual s assessment of the present and future significance of these topics and his/ her position within the company: Of all the respondents at C-level (e.g. CEOs and CIOs), the proportion of Pioneers is particularly high at 46 percent. One in two ICT executives at top executive level can be assigned to the Pioneers segment. One in three of the C-level executives surveyed is Open-minded (32%) and only 22% are Hesitant users. The C-level executives believe that the technologies which defined the cluster are very important, more so than, for example, middle-management ICT executives. (see Figure 2-5) This cluster analysis is a useful starting point for assessing the future development and potential of ICT. A closer look at the cluster reveals one central finding: Virtual collaboration is a technology that is firmly anchored in many enterprises, and has already entered the mainstream. The use of Web conferencing solutions, social media applications and tools from the field of unified communications is no longer a defining characteristic of Pioneers; the use of these technologies has become standard for the Open-minded segment. In contrast, there is still great potential in the fields of mobility and cloud computing. The three user segments identified above differ quite noticeably in their present utilization and assessment of these technologies: Pioneers already use these technologies; the Open-minded users utilize them, but not to the full extent and, in contrast to the Hesitant users cluster, they believe that the significance of these technologies will increase in future. On the basis of these findings, it seems clear that the Openminded segment will play a key role in driving the future spread of these technologies. Figure 2-5: Cluster size according to position in company hierarchy More Pioneers on C-level. Board of Directors/Management (e.g. CEO, CIO) Upper management Middle and other management Pioneers Open-minded Hesitant Survey of ICT executives weighted n = 1,559. Expressed as a percentage

14 14 life 3.0 The significance of ICT for business and society Information and communications technology applications can be found in practically every area of life; they shape our private lives and our work. But while there is extensive and detailed media coverage of the changes in private communication, the significant and frequently far-reaching impact that ICT has on the world of work receives far less attention. ICT is also becoming increasingly important on a macroeconomic level. Not only is the ICT industry a steadily growing sector with a high economic significance, ICT-based solutions and technologies also make a valuable and very important contribution to value-creation in other sectors, e.g. trade or manufacturing industries.

15 life The significance of ICT for business and society 15 Key ICT trends in the next years Flexibility Cloud Computing Flexible sourcing Collaboration Virtual collaboration Open innovation Mobility Enterprise mobility Internet of Things General trends: IT security, Green IT, Business intelligence, Strategic IT alignment

16 16 life The significance of ICT for business and society 3.1 The significance of ICT the macroeconomic perspective Information and communication technologies are just as essential for modern society as electricity and water networks. Modern everyday life would be utterly unthinkable without information and communication technologies, said Professor Roman Beck, outlining the importance of ICT at the think tank meeting at the outset of this study. ICT is a key technology and an interdisciplinary technology; it helps enterprises to reduce costs, improve processes, boost innovation, and increase productivity. ICT also makes the public sector leaner, faster and more citizen-friendly. ICT improves the provision of medical care, increases safety and provides greater quality of life this is how the industry association BITKOM describes the significance of ICT. 3 But what happens when one tries to substantiate these statements with proven figures? What is the true economic significance of ICT? Software, IT services and telecommunications are the growth drivers of the German economy The software and IT service industry in Germany has grown steadily to become an independent economic factor whose gross value creation and impact on employment is set to rise even further over the next two decades. The ISI Study published by the Fraunhofer Institute, which was presented on 03 March 2010 at the CeBIT in Hanover, provides sound data to prove this development. 4 The study starts from the premise that the industry will experience an increase in employment of 80 percent by 2030, which would be equivalent to 452,000 new jobs. The industry also plays a central role in intelligent networks and technologies which society will be able to use to tackle the challenges of the future, e.g. climate change and demographic change. In spite of this, there is a strong systematic tendency to underestimate the sector s influence as a powerful economic force and its integral function in location and industrial policies. In the last few years the ICT industry in Germany outperformed the overall economy and reported a steady rise in gross value added, revenue, production volumes and jobs. By 2030 in Germany the sector will be generating annual gross value added of 90 billion. In comparison: Experts at Prognos expect sales in the mechanical engineering industry to be billion and the automotive sector to generate billion. The sectors mechanical engineering and automotive, which in Germany are generally regarded as being prime economic drivers, will develop less dynamically in the next years, while the software and IT service sector is expected to double its contribution to gross value added. 5 The ICT industry not only has direct economic significance as an independent sector, it also makes a substantial indirect contribution to domestic economic growth. For instance, modern communication networks influence economic growth by helping to spread information and promoting the development and adaptation of innovations. Current empirical studies show that on average the per-capita income of a country rises between 2.7 and 3.9 percent after broadband has been introduced compared with pre-broadband figures. In terms of the distribution of broadband infrastructure, a rise in broadband user rates of 10 percentage points of the population results in an average increase in per-capita economic growth of between 0.9 and 1.5 percentage points. 6 The indirect contribution to economic growth made by ICT is largely due to the fact that software, IT and telecommunications services are interdisciplinary technologies. A great many industrial products and services depend directly or indirectly on ICT. Christophe Châlons, Chief Analyst of the PAC Group and a think tank participant, estimates that the ICT sector accounts for around five percent of the German gross domestic product. If you also include the innovations that are made possible by ICT, then the ICT share of GDP rises to around seven percent. And if embedded systems, which also play a decisive role in innovations, are included, then the ICT share of GDP rises to over seven percent. At the think tank meeting, Professor Roman Beck, Goethe-Universität Frankfurt, summed this development up as follows: Even in many traditional industrial sectors it makes perfect sense to refer to digital value added because their business models have evolved and now take place either fully or to a large extent in digital networks. To assess the true economic significance of ICT it is necessary to look at how these technologies act and are used as enablers in other sectors. This is precisely the approach chosen by the LIFE 2 Study, and it FIGURE 3-1: IMPORTANCE OF ICT OVERALL ECONOMIC PERSPECTIVE (revenue GROWTH) In the next 5 years, ICT executives in Germany are expecting substantial growth impulses due to ICT-based solutions and technologies. How would you rate the percentage of revenue growth in your industry over the next five years? What percentage of this growth do you expect will be the result of ICT-based solutions and technologies? Automotive industry Industry & production Transport & logistics Health, medicine & social services Education Energy & water supply Public sector & associations Financial services Insurance industry Trade & sales Other services Share of ICT in industry revenue growth Industrial growth Survey of ICT executives in Germany, weighted n = 310. Expressed as a percentage; real, inflation-adjusted values Industrial growth: average values; Share ICT: 5% trimmed average values

Silver Sponsor of the study. Digital Testing in Europe: Strategies, Challenges & Measuring Success

Silver Sponsor of the study. Digital Testing in Europe: Strategies, Challenges & Measuring Success Silver Sponsor of the study Digital Testing in Europe: Strategies, Challenges & Measuring Success Key Findings Digital having a major impact on the testing/qa function. More than three quarters of European

More information

Rethink application possibilities and align to desired business outcomes

Rethink application possibilities and align to desired business outcomes Whitepaper Rethink application possibilities and align to desired business outcomes EALA results January 2014 2014 Avanade Inc. All rights reserved. Executive summary It s a new world of applications.

More information

Requirements of the German Mittelstand in outsourcing provider selection

Requirements of the German Mittelstand in outsourcing provider selection Thesis paper Requirements of the German Mittelstand in outsourcing provider selection An analysis by Pierre Audoin Consultants (PAC) on the German mid-market and Wipro s role in this market January 2013

More information

Email Marketing Insight 2011

Email Marketing Insight 2011 Email Marketing Insight 2011 A research project into Irish marketers use of email Produced by in conjunction with Contents Introduction 1 Foreword by Tom Trainor 1 Introduction by Andrew O Shaughnessy

More information

Software & Computer Services

Software & Computer Services Core activities: Software development: system software contract/bespoke turnkey solutions Systems integration Systems analysis and design Software architecture and design Project Management Infrastructure

More information

Application Performance Management Is Critical To Business Success

Application Performance Management Is Critical To Business Success A Custom Technology February 2014 Adoption Profile Commissioned By IBM Application Performance Management Is Critical To Business Success 1 Introduction We have entered the age of the customer, an era

More information

INFORMATION GENERATION

INFORMATION GENERATION INFORMATION GENERATION VANSON BOURNE RESEARCH FINDINGS 1 RESEARCH METHODOLOGY VANSON BOURNE QUALITATIVE: ENGAGED 40+ EXPERTS & ACADEMICS E X P E R T S 40+ influential global decision-makers, experts and

More information

Current learning trends in Europe and the United States

Current learning trends in Europe and the United States Current learning trends in Europe and the United States Addressing the challenges of the economic downturn and the development needs of today s learners A whitepaper by: Jeremy Blain Director of the Cegos

More information

Cloud services @ Romtelecom

Cloud services @ Romtelecom Cloud services @ Romtelecom Date: Feb. 2014 RoCloud Conference Dr. Vasile Voicu Product Management Core Cosmote&Romtelecom Business Segment AGENDA 1. Cloud market overview 2. Cloud Services @ Romtelecom

More information

Itella Information survey: Invoicing in 16 European countries

Itella Information survey: Invoicing in 16 European countries Itella Information survey: Invoicing in 16 European countries A quantitative study based on comparative surveys of 9 037 consumers and 4 765 invoice decision-makers from enterprises in 16 countries regarding

More information

E-Commerce: From Converging 'B2B versus B2C' Segments to Solutions for Different Product Groups

E-Commerce: From Converging 'B2B versus B2C' Segments to Solutions for Different Product Groups E-Commerce: From Converging 'B2B versus B2C' Segments to Solutions for Different Product Groups Prof. Dr. Claudia Loebbecke, M.B.A. Chaired Professor of Media Management University of Cologne Pohligstr.

More information

Identifying new markets for Managed Services

Identifying new markets for Managed Services Identifying Growth Markets for Managed Services Strategies for Managed Service Providers to capture a larger share of IT spending Identifying new markets for Managed Services WWW.OVUM.COM Written by:roy

More information

Business Travel Purchasing conventional or Internet-based?

Business Travel Purchasing conventional or Internet-based? 2001 B U S I N E S S T R A V E L U P D A T E e P R O C U R E M E N T Business Travel Purchasing conventional or Internet-based? eprocurement TABLE OF CONTENTS Introduction 03 Management Summary05 Situation

More information

consumer market, the public cloud pools resources and makes them available to multiple the cloud

consumer market, the public cloud pools resources and makes them available to multiple the cloud 18 experience+expertise cloud computing Public Cloud Generally considered to be the most popular cloud but a no-go area for sensitive business data and apps. An offshoot of the consumer market, the public

More information

Adoption, Approaches & Attitudes

Adoption, Approaches & Attitudes Adoption, Approaches & Attitudes The Future of Cloud Computing in the Public and Private Sectors A Global Cloud Computing Study Sponsored by JUNE 2011 TABLE OF CONTENTS Executive Summary... 1 Methodology

More information

The Business Impact of the Cloud. According to 460 Senior Financial Decision-Makers

The Business Impact of the Cloud. According to 460 Senior Financial Decision-Makers The Business Impact of the Cloud According to 460 Senior Financial Decision-Makers March 2012 Contents Summary of key findings 4 Finance decision-makers have a high awareness of cloud computing 4 The majority

More information

BENCHMARK REPORT. Research and insights for engaging email subscribers EXCERPT

BENCHMARK REPORT. Research and insights for engaging email subscribers EXCERPT BENCHMARK REPORT Research and insights for engaging email subscribers EXCERPT 2012 Email Marketing Benchmark Report Research and insights for engaging email subscribers Author W. Jeffrey Rice, Senior Research

More information

Marketing Accountability Study White Paper

Marketing Accountability Study White Paper Marketing Accountability Study White Paper Presented by 2005 INTRODUCTION It s one thing to ask marketers to justify expenses on their well-researched, thoroughly contemplated marketing programs, especially

More information

AN ANALYSIS OF CLOUD COMPUTING AND ITS ROLE IN ACCOUNTING INDUSTRY IN ALBANIA Rezarta Shkurti (Perri) 1 Enita Muça2

AN ANALYSIS OF CLOUD COMPUTING AND ITS ROLE IN ACCOUNTING INDUSTRY IN ALBANIA Rezarta Shkurti (Perri) 1 Enita Muça2 AN ANALYSIS OF CLOUD COMPUTING AND ITS ROLE IN ACCOUNTING INDUSTRY IN ALBANIA Rezarta Shkurti (Perri) 1 Enita Muça2 ABSTRACT Recent advances in information technology have significantly changed the accounting

More information

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey Claims 2.0: Rethinking High Performance in Claims White Paper Changing Channels Accenture Multi-Channel Distribution Insurance Consumer Survey Effective multi-channel distribution: the solution to an ever-changing

More information

Outlook overcast and bright: How the cloud is transforming IT for SMBs

Outlook overcast and bright: How the cloud is transforming IT for SMBs 9 01 Outlook overcast and bright: How the cloud is transforming IT for SMBs Cloud computing ranks near the top of the most floated buzz phrases in the world of IT and telecoms. While the concept has certainly

More information

Non-Stop Manufacturing Excellence. Automotive. Answers for industry.

Non-Stop Manufacturing Excellence. Automotive. Answers for industry. Non-Stop Manufacturing Excellence. Automotive Answers for industry. Answers to your challenges How can the potential of emerging markets be best economically tapped? What possibilities are there of reducing

More information

Why Treasury Yields Are Projected to Remain Low in 2015 March 2015

Why Treasury Yields Are Projected to Remain Low in 2015 March 2015 Why Treasury Yields Are Projected to Remain Low in 5 March 5 PERSPECTIVES Key Insights Monica Defend Head of Global Asset Allocation Research Gabriele Oriolo Analyst Global Asset Allocation Research While

More information

The Future of Cloud Computing:

The Future of Cloud Computing: The Future of Cloud Computing: Is The Cloud the Next Revolutionary Change for IT? Q3/Q4 2009 Pulse Survey In partnership with: Table of Contents Introduction.......................................................

More information

Digital Marketing Strategy

Digital Marketing Strategy Reaching the Next Level of Marketing Performance Digital Marketing Strategy Research Summary Report Ascend2 Research Conducted in Partnership with Leading Marketing Solution Providers Digital Marketing

More information

service assurance: accelerating growth through an exceptional customer experience

service assurance: accelerating growth through an exceptional customer experience STUDY European Service Assurance Study November 2010 service assurance: accelerating growth through an exceptional customer experience A survey conducted by Vanson Bourne on behalf of CA Technologies table

More information

TCS as a Digital Transformation Partner for European Customers

TCS as a Digital Transformation Partner for European Customers TCS as a Digital Transformation Partner for European Customers December 2014 By Nicole Dufft, Independent Vice President - Digital Enterprise, PAC Germany TCS as a Digital Transformation Partner 2 1. INTRODUCTION

More information

The AGR Graduate Recruitment Survey 2015

The AGR Graduate Recruitment Survey 2015 The AGR Graduate Recruitment Survey 2015 Winter Review Produced for AGR by The AGR Graduate Recruitment Survey 2015 Winter Review Association of Graduate Recruiters 6 Bath Place Rivington Street London

More information

Deutsche Telekom Investor Day. T-Systems: Enabler of Connected Life & Work. Reinhard Clemens, CEO, and Klaus Werner, CFO March 18, 2010

Deutsche Telekom Investor Day. T-Systems: Enabler of Connected Life & Work. Reinhard Clemens, CEO, and Klaus Werner, CFO March 18, 2010 Deutsche Telekom Investor Day. T-Systems: Enabler of Connected Life & Work. Reinhard Clemens, CEO, and Klaus Werner, CFO March 18, 2010 Disclaimer. This presentation contains forward-looking statements

More information

Juniper Networks Global Bandwidth Index

Juniper Networks Global Bandwidth Index Juniper Networks Global Bandwidth Index Published December 2014 Summary In 1994, only 25 million people had access to the Internet. This year that number will reach three billion, including 2.3 billion

More information

The 2013 Supply Chain Agenda

The 2013 Supply Chain Agenda The 2013 Supply Chain Agenda Time to go beyond the traditional supply chain optimization projects 5 th Edition Prepared and edited by: Erik Koperdraat Kris Dieteren Capgemini Consulting The Netherlands

More information

Avanade Whitepaper. Rethink application possibilities and align to desired business outcomes

Avanade Whitepaper. Rethink application possibilities and align to desired business outcomes Avanade Whitepaper Rethink application possibilities and align to desired business outcomes December 2013 Table of contents 03 Executive summary 04 Scope of research and methodology 05 Summary of key findings

More information

zanox Mobile Performance Barometer 2015:

zanox Mobile Performance Barometer 2015: zanox Mobile Performance Barometer 2015: Mobile transactions reached a new peak in Q4 2014 (smartphone and tablets) with growth rates of 128% from September 2014 to October 2014 Tablets are responsible

More information

The challenge of reducing non-revenue water by implementing the change management index A first comparative assessment in four development countries

The challenge of reducing non-revenue water by implementing the change management index A first comparative assessment in four development countries The challenge of reducing non-revenue water by implementing the change management index A first comparative assessment in four development countries Monika Konatar*, Matthias Hitzel** * Human Resource

More information

Thai Securities Industry: 2007 CIO Survey and Benchmarking Results

Thai Securities Industry: 2007 CIO Survey and Benchmarking Results Thai Securities Industry: 2007 CIO Survey and Benchmarking Results Bangkok, September 7, 2007 Copyright 2007 Freewill Solutions Company Limited We conducted our first annual Thai Securities Industry CIO

More information

The Era Of Intimate Customer Decisioning Is At Hand

The Era Of Intimate Customer Decisioning Is At Hand A Forrester Consulting Thought Leadership Paper Commissioned By FICO Decisions Based On An Informed, Intimate, And Immediate Understanding Of Customers Are the Next Normal January 2013 Table Of Contents

More information

THE ELECTRONIC CUSTOMS IMPLEMENTATION IN THE EU

THE ELECTRONIC CUSTOMS IMPLEMENTATION IN THE EU Flash Eurobarometer THE ELECTRONIC CUSTOMS IMPLEMENTATION IN THE EU REPORT Fieldwork: April-May 214 Publication: October 214 This survey has been requested by the European Commission, Directorate-General

More information

EUROPEAN SME CAPEX BAROMETER

EUROPEAN SME CAPEX BAROMETER GE Capital EUROPEAN SME CAPEX BAROMETER SMEs business sentiment and capital investment in Europe s four biggest economies July 2011 www.gecapital.eu Contents Introduction Executive summary Capital investment

More information

ama:whitepaper PBX installations Market movement in detail

ama:whitepaper PBX installations Market movement in detail ama:whitepaper PBX installations Market movement in detail The big winner is Cisco with strong gains in the PBX business In the period from March to October 2011, information provider ama interviewed 5,000

More information

Virtualization and Evolution to the Cloud Survey UNITED KINGDOM RESULTS

Virtualization and Evolution to the Cloud Survey UNITED KINGDOM RESULTS 2011 Virtualization and Evolution to the Cloud Survey UNITED KINGDOM RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...

More information

What are our operational and strategic plans for the years up to 2018? And what financial targets are they based on?

What are our operational and strategic plans for the years up to 2018? And what financial targets are they based on? The spoken word shall prevail Strategic Outlook Bonn, February 26, 2015 Timotheus Höttges Chairman of the Board of Management Deutsche Telekom AG Ladies and Gentleman, As you know, today and tomorrow we

More information

EXPLORE THE WORLD OF BIG DATA

EXPLORE THE WORLD OF BIG DATA EXPLORE THE WORLD OF BIG DATA DATA ENGINEERING (MSc) GRADUATE PROGRAM BIG DATA AND DATA ENGINEERING Big data has turned out to have giant potential, but poses major challenges at the same time. On the

More information

Analyst Roundtable. Cologne, December 12, 2013

Analyst Roundtable. Cologne, December 12, 2013 QSC AG Analyst Roundtable Cologne, December 12, 2013 AGENDA 1. Operational Update Barbara Stolz CFO 2. Strategic Update Juergen Hermann CEO 3. Presentation of Selected Innovations - QSC-WiFi - QSC-tengo

More information

Education: Pressure to change quickly from above and below

Education: Pressure to change quickly from above and below About the research The report is based on a survey of 461 Europebased senior executives. Of these, 55 are from the education sector. Of the education sample, 40% are C-level executives or above and 35%

More information

White Paper APPLICATION MANAGEMENT. benchmark

White Paper APPLICATION MANAGEMENT. benchmark White Paper APPLICATION MANAGEMENT AND MODERNIZATION maturity benchmark CONTENT Introduction to IT Benchmarking THE amm maturity benchmark general observations and findings important benchmarks detailed

More information

Sales & Marketing Alignment Benchmarks, Insights & Advice

Sales & Marketing Alignment Benchmarks, Insights & Advice Benchmarking Report Sales & Marketing Alignment Benchmarks, Insights & Advice Statistically Significant Findings from 550 Survey Responses in June 2013 Sponsored By: 2013 Demand Metric Research Corporation.

More information

INFORMATION & COMMUNICATIONS TECHNOLOGY

INFORMATION & COMMUNICATIONS TECHNOLOGY 1 Professionals Australia Respect, recognition and reward INFORMATION & COMMUNICATIONS TECHNOLOGY PREPARED FOR MEMBERS WHAT S INSIDE: Current performance Future of jobs The outlook 2 Informer - Information

More information

German Cable Market 2010

German Cable Market 2010 Executive Summary By 2010, revenues generated by German cable operators will increase from the current 2.3 billion to 3.4 billion. Growth triggers are digital Pay TV, the Internet and telephony. Prerequisite

More information

Social Media Strategy

Social Media Strategy Marketing Strategy and Performance Benchmarks Social Media Strategy Research Summary Report Ascend2 Research Conducted in Partnership with Leading Marketing Solution Providers Social Media Strategy Research

More information

ICT investment trends in Brazil. Enterprise ICT spending patterns through to the end of 2015 May 2014

ICT investment trends in Brazil. Enterprise ICT spending patterns through to the end of 2015 May 2014 ICT investment trends in Brazil Enterprise ICT spending patterns through to the end of 2015 May 2014 1 Trends in ICT budgets 1.1 Summary This report presents the findings from a survey of Brazilian enterprises

More information

The future of M&A in telecom

The future of M&A in telecom The future of M&A in telecom McKinsey & Company s analysis of past telecom mergers and acquisitions provides new insights into where the industry is likely headed. By Jean-Christophe Lebraud and Peter

More information

Cloud Change Agents Drive Business Transformation

Cloud Change Agents Drive Business Transformation A Forrester Consulting Thought Leadership Paper Commissioned By Microsoft The Status Of Cloud Computing As A Business Transformation Tool In The UK December 2012 Table Of Contents Executive Summary...

More information

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013

UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A STUDY BY KPMG UK ICT Outsourcing Service Provider Performance and Satisfaction (SPPS) Study: 2013 A study of the UK Information and Communication Technology (ICT) Outsourcing Market and its Service Providers

More information

Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market

Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market Alternatives to Legacy IT Systems: An Unbiased Look at the Current State of the Cloud Market 2012 SAVVIS. All Rights Reserved. 1 Executive Summary There are a limited number of technologies which have

More information

GOVERNANCE MOVES BIG DATA FROM HYPE TO CONFIDENCE

GOVERNANCE MOVES BIG DATA FROM HYPE TO CONFIDENCE GOVERNANCE MOVES BIG DATA FROM HYPE TO CONFIDENCE By Elliot King, Research Analyst Produced by Unisphere Research, a Division of Information Today, Inc. June 2014 Sponsored by 2 TABLE OF CONTENTS Introduction

More information

Electronic Invoice Adoption Benchmark Report

Electronic Invoice Adoption Benchmark Report Electronic Invoice Adoption Benchmark Report Based on the Results of PayStream s einvoice Survey Q1 2013 Featuring Insights on... Centralized vs. Decentralized AP Operations Underwritten in part by AP

More information

Market Intelligence Survey

Market Intelligence Survey 2 INTRODUCTION Market Intelligence Survey Editor s introduction Welcome to the market intelligence survey carried out by Supply Management magazine and Expense Reduction Analysts. We asked 360 procurement

More information

Virtualization and Evolution to the Cloud Survey DENMARK RESULTS

Virtualization and Evolution to the Cloud Survey DENMARK RESULTS 2011 Virtualization and Evolution to the Cloud Survey DENMARK RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...

More information

The economic benefits of cloud computing to business and the wider EMEA economy. France, Germany, Italy, Spain and the UK

The economic benefits of cloud computing to business and the wider EMEA economy. France, Germany, Italy, Spain and the UK THE CLOUD DIVIDEND: Part One The economic benefits of cloud computing to business and the wider EMEA economy France, Germany, Italy, Spain and the UK Report for EMC December 2010 centre for economics and

More information

VMware Cloud Adoption Study

VMware Cloud Adoption Study VMware Cloud Adoption Study Executive Summary May 2012 Contents About the research 3 Objectives 4 Overview 4 Key Findings 5 European enterprises to spend a third of IT budgets this year on cloud computing,

More information

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1

The Benefits of ICT. June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT June 2007 GP.C.PDF.07.E.1115.1 The Benefits of ICT Help You Connect, Collaborate and Compete A strong ICT (information and communications technology) strategy is pivotal to competitive

More information

What s the best thing about flexibility? It s quite simply ongoing!

What s the best thing about flexibility? It s quite simply ongoing! What s the best thing about flexibility? It s quite simply ongoing! An interview with Andreas Obereder, CEO of ATOSS Software AG Mr. Obereder, it s been more than half a decade since the banking and financial

More information

Impact of Cloud Computing Different regional approaches, comparable economic effects

Impact of Cloud Computing Different regional approaches, comparable economic effects Impact of Cloud Computing Different regional approaches, comparable economic effects Dr. Nikolaus Mohr September 13th-14th, 2010 13th German-Japanese Symposium Osaka, Japan Copyright 2010 Accenture All

More information

The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands

The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands Making Business Sense The adoption of ICT and cloud services by mid-sized businesses in the UK, France and the Netherlands A RESEARCH REPORT COMMISSIONED BY Copyright 2013 Cordys Software B.V. All rights

More information

Becoming Agile: a getting started guide for Agile management in Marketing and their partners in IT, Sales, Customer Service and other business teams.

Becoming Agile: a getting started guide for Agile management in Marketing and their partners in IT, Sales, Customer Service and other business teams. Becoming Agile: a getting started guide for Agile management in Marketing and their partners in IT, Sales, Customer Service and other business teams. Agile for Business www.agilefluent.com Summary The

More information

The Value of Design Factfinder report. Design Council 2007 All rights reserved

The Value of Design Factfinder report. Design Council 2007 All rights reserved The Value of Design Factfinder report Design Council 2007 All rights reserved Contents 01 Introduction 3 02 Background to the research 5 03 Headline facts 7 04 Facts in detail 9 04.1 Design and business

More information

INSIGHTS WHITEPAPER What Motivates People to Apply for an MBA? netnatives.com twitter.com/netnatives

INSIGHTS WHITEPAPER What Motivates People to Apply for an MBA? netnatives.com twitter.com/netnatives INSIGHTS WHITEPAPER What Motivates People to Apply for an MBA? netnatives.com twitter.com/netnatives NET NATIVES HISTORY & SERVICES Welcome to our report on using data to analyse the behaviour of people

More information

Digital Economy and Society Index 1 2015 2

Digital Economy and Society Index 1 2015 2 Digital Economy and Society Index 1 2015 2 Country Profile has an overall 3 of 0.53 and s 9 th out of the 28 Member States. Relative to last year, improved its s in most DESI dimensions. is 6 th among

More information

Digital disruption: The growth multiplier

Digital disruption: The growth multiplier Digital disruption: The growth multiplier Optimizing digital investments to realize higher productivity and growth By Mark Knickrehm, Bruno Berthon and Paul Daugherty 2 Digital disruption: The growth multiplier

More information

McKinsey Global Institute. June 2010. Growth and competitiveness in the United States: The role of its multinational companies

McKinsey Global Institute. June 2010. Growth and competitiveness in the United States: The role of its multinational companies June 2010 Growth and competitiveness in the United States: The role of its multinational companies US multinational companies as a percentage of all US companies

More information

THE NEXT NORMAL Five reasons why e-invoicing is fast becoming business as usual

THE NEXT NORMAL Five reasons why e-invoicing is fast becoming business as usual WHITE PAPER THE NEXT NORMAL Five reasons why e-invoicing is fast becoming business as usual October 2014 TABLE OF CONTENTS 1. E-INVOICING AND TODAY S BUSINESS NORMS 2. WHERE WE ARE TODAY 3. HOW WE GOT

More information

Annual General Meeting of Fresenius SE on May 12, 2010. Speech of Dr. Ulf M. Schneider, Chairman of the Management Board

Annual General Meeting of Fresenius SE on May 12, 2010. Speech of Dr. Ulf M. Schneider, Chairman of the Management Board Annual General Meeting of Fresenius SE on May 12, 2010 Speech of Dr. Ulf M. Schneider, Chairman of the Management Board The spoken word has precedence. Chart: Welcome Good morning, ladies and gentlemen.

More information

The MetLife Survey of

The MetLife Survey of The MetLife Survey of Challenges for School Leadership Challenges for School Leadership A Survey of Teachers and Principals Conducted for: MetLife, Inc. Survey Field Dates: Teachers: October 5 November

More information

Disaster Recovery Directions

Disaster Recovery Directions Disaster Recovery Directions 2013 / 2014 How Australian businesses are dealing with today s Disaster Recovery challenges 25 October 2013 VERSION 2, RELEASED A Research Report from Conducted by CONTENTS

More information

COMMERCIAL LEASE TRENDS FOR 2014

COMMERCIAL LEASE TRENDS FOR 2014 COMMERCIAL LEASE TRENDS FOR 2014 Notes from a Presentation given by N B Maunder Taylor BSc (Hons) MRICS, Partner of Maunder Taylor The following is a written copy of the presentation given by Nicholas

More information

Marketing Automation Strategy SURVEY SUMMARY REPORT

Marketing Automation Strategy SURVEY SUMMARY REPORT MARKETING PRACTICES AND PERFORMANCE BENCHMARKS Marketing Automation Strategy SURVEY SUMMARY REPORT Monthly Research Series Conducted in Partnership with Leading Marketing Solution Providers Marketing Automation

More information

Perspective. Economic and Market. A Productivity Problem?

Perspective. Economic and Market. A Productivity Problem? James W. Paulsen, Ph.D. Perspective Bringing you national and global economic trends for more than 30 years Economic and Market March 20, 2015 A Productivity Problem? In the post-war era, U.S. productivity

More information

Brief: GE Positions Itself As A Digital Industrial Leader

Brief: GE Positions Itself As A Digital Industrial Leader FOR CIOS Brief: GE Positions Itself As A Digital Industrial Leader by John C. McCarthy Why Read This Brief GE recently hosted Minds + Machines 2015, its fourth annual industrial Internet marketing and

More information

Industry 4.0 Opportunities and challenges of the industrial internet

Industry 4.0 Opportunities and challenges of the industrial internet Industry 4.0 Opportunities and challenges of the industrial internet Contacts Volkmar Koch Partner +49-69-97167-412 volkmar.koch @strategyand.pwc.com Simon Kuge Principal +49-89-54525-584 simon.kuge @strategyand.pwc.com

More information

2015 State of the CIO SURVEY. Exclusive Research from CIO magazine

2015 State of the CIO SURVEY. Exclusive Research from CIO magazine 2015 State of the CIO SURVEY Exclusive Research from CIO magazine JANUARY 2015 CIO Magazine 2015 State of the CIO Survey Results Survey Highlights Positive Indicators as CIOs Cope with Digital Disruption

More information

Inbound Marketing. Research Summary Report. Reaching the Next Level of Marketing Performance

Inbound Marketing. Research Summary Report. Reaching the Next Level of Marketing Performance Reaching the Next Level of Marketing Performance Inbound Marketing Research Summary Report Ascend2 Research Conducted in Partnership with Leading Marketing Solution Providers Inbound Marketing Research

More information

COMPASS DIRECTION POINTS

COMPASS DIRECTION POINTS Q1 15 Nemertes 2014-15 Benchmark Report Unified Communications in the Cloud Nemertes Research Benchmark Reports provide detailed assessment and analysis of adoption of key technologies and services. Data

More information

Hyperion is Business Performance Management

Hyperion is Business Performance Management Hyperion is Business Performance Management Hyperion is a $0.5 Billion business performance management software company serving more than 6,000 customers worldwide. Annual Revenues ($ millions) EPS (diluted)

More information

Bulgaria: The IT and Telecommunications Sector. Sector: IT and Telecommunications. Prepared by the Royal Danish Embassy in Sofia

Bulgaria: The IT and Telecommunications Sector. Sector: IT and Telecommunications. Prepared by the Royal Danish Embassy in Sofia MINISTRY OF FOREIGN AFFAIRS OF DENMARK THE TRADE COUNCIL ICT SECTOR BULGARIA Bulgaria: The IT and Telecommunications Sector Date: September, 2014 Sector: IT and Telecommunications Prepared by the Royal

More information

Virtualization and Evolution to the Cloud Survey GLOBAL RESULTS

Virtualization and Evolution to the Cloud Survey GLOBAL RESULTS 2011 Virtualization and Evolution to the Cloud Survey GLOBAL RESULTS CONTENTS Evolution of IT... 4 Methodology... 6 Focus... 8 Finding 1: Gaps between expectations and reality reveal market evolution...

More information

Next Generation Workplace.

Next Generation Workplace. Publisher: T-Systems Enterprise Services GmbH Corporate Marketing & Communications Mainzer Landstrasse 50 60325 Frankfurt am Main, Germany Contact: T-Systems Enterprise Services GmbH Communication & Marketing

More information

UK Government Information Economy Strategy

UK Government Information Economy Strategy Industrial Strategy: government and industry in partnership UK Government Information Economy Strategy A Call for Views and Evidence February 2013 Contents Overview of Industrial Strategy... 3 How to respond...

More information

IT Risk Closing the Gap

IT Risk Closing the Gap IT Risk Closing the Gap Giving the Board what it needs to understand, manage and challenge IT risk PWC Contents Foreword 1 Executive summary 3 Survey findings Does the Board fully understand the impact

More information

The Performance Implications and Success Factors of Channel Design and Channel Management on B2B Markets

The Performance Implications and Success Factors of Channel Design and Channel Management on B2B Markets Institute for Market-Oriented Management Competence in Research & Management Prof. Dr. Hans H. Bauer, Prof. Dr. Dr. h.c. mult. Christian Homburg, Prof. Dr. Sabine Kuester IMU Research Insights # 006 The

More information

Digital Transformation in Germany

Digital Transformation in Germany Silver sponsor of the study: Changing marketing and IT strategies Executive Summary Background The way enterprises interact with their customers is currently undergoing a massive change: Digital technologies,

More information

W H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e

W H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e W H I T E P A P E R I n t u i t i v e e n t e r p r i s e a p p l i c a t i o n s i m p r o v e b u s i n e s s p e r f o r m a n c e Sponsored by: IFS Anders Elbak 2011 Global Survey I D C O p i n i o

More information

Executive summary. Today s researchers require skills beyond their core competencies

Executive summary. Today s researchers require skills beyond their core competencies EXECUTIVE SUMMARY 9 Executive summary Today s researchers require skills beyond their core competencies The formation and careers of researchers are important policy issues and training for transferable

More information

... A Radical Transformation: B2B Commerce is Learning from B2C, Developing More Touchpoints, Becoming More Consistent and More Complex

... A Radical Transformation: B2B Commerce is Learning from B2C, Developing More Touchpoints, Becoming More Consistent and More Complex ......................................................................................... 2013 E-COMMERCE REPORT A Radical Transformation: B2B Commerce is Learning from B2C, Developing More Touchpoints,

More information

Supply Chain Management 100 Success Secrets

Supply Chain Management 100 Success Secrets Supply Chain Management 100 Success Secrets Supply Chain Management 100 Success Secrets - 100 Most Asked Questions: The Missing SCM Software, Logistics, Solution, System and Process Guide Lance Batten

More information

The rise of the hybrid network model

The rise of the hybrid network model The rise of the hybrid network model Hybrid networks offer the promise of greater flexibility and capacity, improved application performance and cheaper price points than traditional Wide Area Networks

More information

THE IMPACT OF E-COMMERCE ON SMALL AND MEDIUM SIZED ENTERPRISES(SME) IN AUSTRALIA

THE IMPACT OF E-COMMERCE ON SMALL AND MEDIUM SIZED ENTERPRISES(SME) IN AUSTRALIA THE IMPACT OF E-COMMERCE ON SMALL AND MEDIUM SIZED ENTERPRISES(SME) IN AUSTRALIA Maruf Hasan and Indra Muljadi School of Mechanical & Manufacturing Engineering University of New South Wales, Sydney 2052,

More information

How are companies currently changing their facilities management delivery model...?

How are companies currently changing their facilities management delivery model...? Interserve and Sheffield Hallam University market research 2012 Page 2 www.commercial.interserve.com How are companies currently changing their facilities management delivery model...? we have a strategy

More information

Broadband usage among micro businesses. A study on behalf of:

Broadband usage among micro businesses. A study on behalf of: Broadband usage among micro businesses A study on behalf of: 17 th November 2014 BSG Foreword to Comres Survey Broadband usage among micro-businesses The BSG s work programme for the past two years has

More information

SURVEY FINDINGS. Executive Summary. Introduction Budgets and Spending Salaries and Skills Areas of Impact Workforce Expectations

SURVEY FINDINGS. Executive Summary. Introduction Budgets and Spending Salaries and Skills Areas of Impact Workforce Expectations SURVEY FINDINGS TEKsystems Annual IT Forecast 2015 Executive Summary More than 500 IT leaders (CIOs, IT VPs, IT directors and IT hiring managers) were polled on the current state of IT spending, skills

More information