Business Travel Purchasing conventional or Internet-based?

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Business Travel Purchasing conventional or Internet-based?"

Transcription

1 2001 B U S I N E S S T R A V E L U P D A T E e P R O C U R E M E N T Business Travel Purchasing conventional or Internet-based?

2 eprocurement TABLE OF CONTENTS Introduction 03 Management Summary05 Situation Analysis and Goals 07 Comparison of Conventional and Internet-based Standard Processes 09 Web-based Business Travel Procurement: Advantages and Opportunities 11 Advantages of web-based Travel Management from the User s Point of View 11 Business Travel Volume 17 Results 19

3 I BUSINESS TRAVEL UPDATE 2001 eprocurement TABLE OF CONTENTS INTRODUCTION HELLO! We are i:fao. Market leader in business travel eprocurement software. cytric and quixdata are our best-in-class products, which provide our customers all around the world with significant cost savings when purchasing and booking business trips. In addition to real-time booking using Internet technology and interactive travel management, our software offers many possibilities for global data consolidation and data mining. i:fao has commissioned a study by PricewaterhouseCoopers to investigate the processes of business travel management. This study compares conventional booking methods with modern methods using cytric. The result is clear: Business travel based on eprocurement leads to considerable savings that no company can afford to overlook. In this brochure we have compiled for you some of the most important conclusions drawn from this extensive research. If you would like further information about business travel eprocurement or about the PricewaterhouseCoopers study, please contact i:fao. Sincerely yours, Louis Arnitz Chief Executive Officer I INTERNET TRAVEL SOLUTIONS 2 3

4

5 I BUSINESS TRAVEL UPDATE 2001 eprocurement MANAGEMENT SUMMARY MANAGEMENT SUMMARY What kind of potential savings and other advantages do new, Internet-based systems for travel management offer in comparison to conventional methods? i:fao commissioned a study by Pricewaterhouse- Coopers on this topic. These are the most important findings of the study: _ In the operative area, process costs (indirect travel costs) can be reduced by about 25% through comprehensive IT support and reorganization of the booking process. _ At a conservative estimate, purchase prices (direct travel costs) can be reduced by about 5%. Internet-based travel management systems offer greater transparency of services and prices (airfare, hotel, trains, etc.) and they can therefore improve purchasing conditions. _ Travel managers can be relieved of operative tasks and can therefore concentrate increasingly on strategic areas. _ In the future, travelers and companies will demand ever more flexibility. cytric provides flexibility through a booking process via the Internet, independent of place and time. _ The earliest possible digitalization enables far-reaching optimization of the total process. _ The scenarios developed and analysis thereof show that even given conservatively estimated savings values, total travel cost savings of about 7% annually (25% process costs and about 5% direct travel costs) are possible. This applies even to companies that have already optimized their travel management. For companies that have not done this, significantly higher savings are possible. _ The exploitation of existing potential should be accompanied by process optimization. Detailed planning and project management can provide positive support for this project. _ The trips booked conform to purchasing guidelines and travel policy, since the travel management system allows online control. _ cytric enables a direct connection to the service vendor. I INTERNET TRAVEL SOLUTIONS 4 5

6 SITUATION ANALYSIS AND GOALS The volume of business travel in Germany has increased dramatically in the last five years due to increasing globalization. In addition to wages, salaries and expenditures for research and development, travel costs are among the highest cost factors in German companies. This is how Pricewaterhouse Coopers ( hereafter PwC) describes the current situation. Increasing competition, the pressure to maintain prices low and stepped-up international competition have left their mark on many companies current situation. Increased productivity, the exploitation of valuecreation potential, and greater flexibility are the ways that many companies have found to secure their competitive advantage. Increased productivity has an impact on, among other things, business processes core processes and secondary processes, within which the business travel management process also falls. PwC comes to the conclusion that "especially companies with high travel cost volumes are therefore increasingly analyzing their direct and indirect business travel costs and optimizing administrative processes in the arena of business travel. Many companies have already begun to take advantage of potential savings in direct travel costs through conventional travel management. The indirect costs in the business travel management process are for the most part hidden at present, and they therefore offer even higher potential savings. The goal of Internet-based business travel management is the integration of the following components: _ Intelligent travel guidelines with slimmeddown approval systems that replace formulabased and multi-step approval systems. _ Reduction of processing times and the number of people involved in the process through new technologies and the integration of existing systems. _ Intelligent technologies that offer the business traveler of the future independence and flexibility. He/ she has global access to up-todate, company-specific, travel information thanks to browser technology.

7 I BUSINESS TRAVEL UPDATE 2001 eprocurement SITUATION ANALYSIS AND GOALS Business travel management of the future will be distinguished by full service across the entire process chain. The deployment of new media can therefore provide the opportunity for new service and new types of services. The present study hopes to make a contribution to clarifying the following possibilities for optimization: _ What indirect costs are connected with the process? _ How do the sub-processes in companies look today? _ What potential savings do business travel Workshop results PwC reference model of conventional and Internet-based processes Benchmarks Step 1 eprocurement systems offer? _ Do business travel eprocurement systems also Verification of the conventional and Internetbased process model for business travel booking/accounting Step 2 help to reduce direct travel costs? _ When do investments in business travel eprocurement systems pay off? Detailed description and comparison of the process models (Chapter 3) SWOT-analysis: Elaboration of the monetary and qualitative advantages of Internet-based travel management (Chapter 4) Scenario analysis: Economic study of various scenarios (Chapter 5) Fig.1 Procedure for creation of the business case research Step 3 Step 4 Step 5 The study is based on three main sources: Workshop results from large German companies with a total travel budget amounting to more than a billion Euros, a model developed by PwC of conventional and Internet-based travel management processes, and benchmarks. On this basis, PwC further extended the comparison model for conventional and Internet-based travel management processes, in the next step carrying out a SWOT analysis of Internet-based processes and concluding the study with an economic study of various scenarios. The results of the study do not imply that the character of the total process is industry-specific. So, they can be regarded as industry-independent. I INTERNET TRAVEL SOLUTIONS 6 7

8 COMPARISON OF CONVENTIONAL AND INTERNET-BASED TARGET STANDARD PROCESS PwC has, on the basis of its own reference model and current benchmarks, described a conventional standard process for business travel booking and, in collaboration with travel managers, it has developed an Internet-based, target standard process. Travel managers from various industries have evaluated both models in workshops. PwC concludes: Reorganization of Internet-based, business travel booking enables a number of efficiency improvements throughout the entire process chain. These improvements can be summarized as follows: integration and automation of process steps, reduction of the number of parties involved in the process, deployment of new concepts, and steering toward selected service vendors. COMPARISON OF CONVENTIONAL AND INTERNET-BASED TRAVEL REQUEST AND BOOKING In the study, PwC describes the Internet-based process of travel requests as follows: In the Internet-based model of travel booking, the traveler/booker enters his travel data (date, destination, cost center, etc.) online, that is, at the point of decision. This detailed data forms the basis for a systemside examination of the trip given all necessary guidelines and rules, for example, travel policies, travel budgets, and personal profiles. Such detailed data allows for an identification of exceptions, such as non-conforming travel plans or budget overruns. Analysis and maintenance of travel policies occur dynamically and consistently, so that, for example, changes in travel policies and purchasing policy can immediately be actively applied to all travel bookings. The method described here assumes that the necessary regulations and approval processes are entered at a central point in the system. In the Internet-based process, procedures are slimmed down significantly. The system automatically recognizes that trips are booked according to approval and travel guidelines. The decision-maker therefore no longer needs to approve conforming trips manually trips that, according to PwC s estimates, comprise between 95% and 99% of all trips. For manual approval of the remaining travel bookings, the decisionmakers are equipped with a secure and detailed basis for making their decision. To sum up, Internet-based processes can minimize media breaks. For example, they can eliminate the need to communicate printed information to and from the travel agency via telephone. They can help increase the quality of work, minimize volume of communication, and shorten processing times. Not least of all, fewer human resources are tied up by travel organization.

9 I BUSINESS TRAVEL UPDATE 2001 eprocurement CONVENTIONAL / INTERNET-BASED STANDARD PROCESS Request has to be approved explicitly Need to travel arises Need to travel arises Summary: Trip data Trip is requested Approval of trip requested manual Travel is approved manual Media break Media break automatic Agreement upon travel options between traveler and travel agency Summary: Travel options/facts Internet-based Summary: Trip data Summary: Travel options/facts eprocurement with cytric Trip is approved Travel options agreed to & summarized Trip is approved Travel options agreed to & summarized automatic Booking of the trip Booking of the trip Trip is booked and changes (cancellation, rebooking) necessary Trip is booked and no changes are necessary Trip is booked and changes (cancellation, rebooking) necessary Trip is booked and no changes are necessary Media break manual Travel documents are collected (via company mail), or can be collected at travel agency Travel documents are collected (via company mail), or can be collected at travel agency manual CURRENT conventional method Travel documents are sent to the traveler TARGET Internet-based method Travel documents are sent to the traveler Fig.2 Comparison of conventional and Internet-based travel request and booking I INTERNET TRAVEL SOLUTIONS 8 9

10

11 I BUSINESS TRAVEL UPDATE 2001 eprocurement ADVANTAGES AND OPPORTUNITIES WEB-BASED BUSINESS TRAVEL BOOKING: ADVANTAGES AND OPPORTUNITIES The observance of contracts and agreements between companies and service vendors can, with the help of the system, be purposefully directed. In the context of a SWOT analysis, PwC has identified the following advantages: Process: _ Quality control of primary data _ Real-time reporting _ Transparency of costs Organization _ Direct contact with service vendors _ Less communication expenditure _ Low maintenance, dynamic travel policy Information technology _ Minimization of data-maintenance expenditure _ Opening of system through standard interface _ Avoidance of media breaks _ Direct interface connection to external service providers PwC therefore sees opportunities in these aspects: _ Reduction of process costs _ Control over contracts with service vendors _ Company-wide internal, operative control of travel bookings _ Cost savings in companies and travel agencies _ Permanent communication opportunities between travel managers, travelers, and decision-makers _ Reorganization and optimization of partner management _ Reduced communication and transaction costs _ Greater flexibility _ Process can be focused on exceptions _ Availability data can be displayed online _ Adaptable approval system with approval hierarchy _ Transparent travel conditions _ Minimization of data-maintenance expenditure ADVANTAGES OF BUSINESS TRAVEL eprocurement SYSTEMS FROM THE USER S POINT OF VIEW Based on the workshops, PwC has developed various user points of view: Management The most important advantage of a business travel eprocurement system is the achievement of time and cost savings, which provide those involved in the process with the opportunity to deploy their respective core competencies and to concentrate their energies on the core business. In addition, management has the opportunity to reorganize and optimize all purchasing and process management, as well as corresponding travel options. If, through online booking, booking can be accomplished directly with the service vendors, the booking process is faster. In addition, there can be closer collaboration between all involved parties. Speeding up the booking process offers the potential for reducing costs within the company by saving process costs for travel booking. By automating the dataflow, media breaks can be avoided and there is an implicit reduction of transaction and communication costs. This applies to the company itself and also to service vendors involved in the process chain. I INTERNET TRAVEL SOLUTIONS 10 11

12

13 I BUSINESS TRAVEL UPDATE 2001 eprocurement ADVANTAGES AND OPPORTUNITIES Continuation of the advantages of business travel eprocurement systems from the user s point of view Travel Management With the introduction of the Internet-based process, the ground is laid for travel managers to focus on and optimize strategic purchasing. An advantage of eprocurement-based business travel booking lies in the company-based direction of workflow. In this manner, new, internal, strategic alignments can be supported. Thus there is a tendency toward increased individual responsibility on the part of the traveler and the employee can be trained to be aware of the cost and efficiency of the business travel booking. Through central system settings, travel managers can automatically guarantee conformity with travel policy and react flexibly to changes. The Internet-based process makes it possible to perform a comparison of costs on short notice. This allows immediate, centralized cost control by the decision-maker. Transparent, "real-time reporting enables travel managers to offer only the booking services of providers that conform to contracts. Control of service providers can be undertaken online. On the basis of this data and through control over the processes, the position of travel managers in negotiations with external partners is strengthened. In addition to direct cost-reduction opportunities due to improved conditions, indirect savings can be made through efficient collaboration with partners. Close collaboration can manifest itself in better information flow and in the securing of special status for travelers. Potential savings in personnel costs apply to travelers, bookers and travel managers due to the travel policy-induced speeding-up of the process. Process costs can also be reduced by reducing communication and transaction costs. The constant availability of the system for business travel booking 24 hours a day, 7 days a week enables permanent communication between travelers, company, and service providers. I INTERNET TRAVEL SOLUTIONS 12 13

14

15 I BUSINESS TRAVEL UPDATE 2001 eprocurement ADVANTAGES AND OPPORTUNITIES Continuation of the advantages of business travel eprocurement systems from the user s point of view Traveler The traveler is flexible and mobile. The introduction of a Web-based, business travel, booking process frees the traveler from time and location restrictions. As soon as there is access to a browser, a trip can be planned and booked according to the company s rules and in accordance with its purchasing guidelines. Especially for standard trips that do not require much explanation, Internet-based systems bring all relevant information about flight connections, hotels, availability, and prices directly to the traveler/ booker at the point of decision. Employees profiles can be kept up-to-date since they are maintained by the person best acquainted with the traveler, namely the traveler him/herself. The system can be accessed intuitively by the traveler, thus eliminating the lion s share of additional communication expenditures and potential media breaks. Financial optimization and savings potential In the last chapter of the study, PwC quantifies the optimization opportunities offered by business travel eprocurement systems and compares these to the investment costs. On the basis of _ average travel costs of large German companies, _ model calculations quantifying direct and indirect travel cost savings, _ investment costs for Internet-based booking systems, _ and three model companies chosen according to the number of travelers and the average number of standard bookings, PwC developed and calculated a cost-benefit analysis in three scenarios for small, medium, and large businesses. Through this direct connection, depending on the configuration of the system, the traveler has access to additional functions such as visa information, city maps, event calendars, and weather reports. I INTERNET TRAVEL SOLUTIONS 14 15

16

17 I BUSINESS TRAVEL UPDATE 2001 eprocurement BUSINESS TRAVEL VOLUME BUSINESS TRAVEL VOLUME Indirect Travel Costs Personnel and process costs are among the potential savings in indirect travel costs. Process costs are defined as communication and transaction costs, including personnel costs for internal company employees. Internal company employees include everyone involved in the booking process except employees of the travel agency. In this cost comparison of traditional and Internetbased booking processes, on the basis of workshop results and current PwC benchmarks, PwC projects a potential savings of between 25% and 35% as realistic. Direct Travel Costs PwC made these calculations. Potential cost reduction in travel purchasing could be realized through the targeted bundling of purchases and control over the volume of travel. Internal company cost transparency and the opportunity to forge partnerships with targeted service providers would allow companies to negotiate cost-effective conditions with service providers ( airfare, hotel, rental car, train). Train 8.0% The potential savings that can be realized through an eprocurement booking process in the area of travel purchasing and booking are, according to PwC s conservative estimate, around 7% of the total travel cost volume. This is assuming a reduction of 5% of the total travel cost volume for airfare and hotel, as well as 2.5% for rental cars and train bookings, which can be achieved through process optimization and software implementation. Investment costs PwC defined three cost categories: hardware, software, and process optimization, which they calculated for three exemplary companies of different sizes. Cost-benefit analysis PwC s cost-benefit analysis compared the identified savings to the cost of purchasing, implementing and maintaining such a system. In various scenarios ( small, medium, and large companies), the expected potential savings were verified by varying the number of yearly travel bookings with respect to the amortization period of the investments in question. In this process, the scenarios were calculated using an average booking count per traveler in a year. These numbers were based on 2, 10, and 18 bookings per traveler per year. Airfare Hotel Car 13.0% Airfaire 26.0% In order to keep the calculations made in the scenarios simple, current PwC benchmarks for average total travel costs per trip were set at 470 Euros per trip for European and domestic Process costs trips. Therefore, to calculate a company s total Fees Fees 15.0% travel cost volume, the number of total yearly bookings was multiplied by this cost per trip. In Car Hotel 23.0% the scenario calculations, it was assumed that 80% of all bookings are standard bookings. Train Process costs 15.0% Fig.3 Percentages of business travel costs, 1999 I INTERNET TRAVEL SOLUTIONS 16 17

18

19 I BUSINESS TRAVEL UPDATE 2001 eprocurement RESULTS RESULTS The cost-benefit scenarios were carried out for three companies of different sizes, where the following premises were assumed: Potential savings for direct travel costs: _ Airfare: 5% _ Hotel: 5% _ Rental Car: 2.5% _ Train: 2.5% ( conservative approach) Potential savings for indirect costs: _ Process costs: 25% Number of standard bookings per year, depending on the: _ Number of travelers _ Number of trips _ percentage of standard trips (80%) Average travel volume per booking: _ EURO 470,- In all the scenarios, amortization of the necessary investment can be achieved within the first year. The amortization period depends in large part on the number of standard bookings; the more standard bookings per period, the higher the savings. The cost-benefit analysis clearly demonstrates that even with conservatively estimated savings values (25% process costs and 4% direct travel costs), the total travel costs per year can be reduced by about 5%. In the large company scenario, with just 2 bookings per traveler and year, the expected amortization period is less than one year. If, before the actual introduction of systems and reorganization, companies can calculate their number of travelers, travel frequency, and percentage of standard bookings, their data can be placed in the context of the scenarios. Within the first year, process costs can be reduced by a total of 25% with the introduction of systems. COST REDUCTION IS DIRECTLY EFFECTIVE Case study: The volume of travel costs, depending on a company s travel needs, amounts to between 10% and 20% of total costs. If travel cost volume amounts to just 11% of total costs, then In this case, a reduction of travel costs by 5% produces an increase in profits of 12% Turnover = Profits Other costs +12% +/-0% Travel costs -5% 10.4 To achieve a similar result, the company would have to Sell 12% more or undertake severe cost-cutting measures Fig.4 If by reading this i:fao Business Travel Update you have been interested to read the original complete version of the research, please visit the i:fao Web site (Category Information, Download Center ). I INTERNET TRAVEL SOLUTIONS 18 19

20 You can get information about the i:fao products cytric and quixdata by contacting: i:fao Sales Telephone: +49 (69) i:fao Aktiengesellschaft Klemensstrasse Frankfurt am Main Germany Telephon: +49 (69) Telefax: +49 (69)

Business Research. Business Travel eprocurement. Business Travel Process analog or web based?

Business Research. Business Travel eprocurement. Business Travel Process analog or web based? Business Travel eprocurement Business Travel Process analog or web based? A study by PricewaterhouseCoopers Unternehmensberatung GmbH Frankfurt/Berlin, November 2000 This report has been created by PricewaterhouseCoopers

More information

Whitepaper. The future of. Expense management. Issued January 2013. 5 remarkable findings. Powered by:

Whitepaper. The future of. Expense management. Issued January 2013. 5 remarkable findings. Powered by: Whitepaper The future of Expense management Issued January 2013 5 remarkable findings Powered by: For almost all classes of businesses in Europe and the United States, expenses form an important part of

More information

Integrated Transport Management with SupplyOn

Integrated Transport Management with SupplyOn www.ipm-scm.com Special print from I/2014 TM RAILWAY Integrated Management with SupplyOn Frank Siebenmorgen, Karin Kuss, SupplyOn AG RAILWAY FORUM Berlin 2014 Management Integrated Management with SupplyOn

More information

How mobility improves the insurance sales process

How mobility improves the insurance sales process How mobility improves the insurance sales process White Paper Stephanie Wolf Business consultant, IBM Business Consulting Services Page 2 Page 3 Contents 3 Executive summary 3 Becoming an on demand business

More information

E-INVOICING A COMPANY-WIDE PROJECT?

E-INVOICING A COMPANY-WIDE PROJECT? Hot topics, Perspectives, and Debates - Trending in Procurement brings you the trends and analysis for your Procurement needs. E-INVOICING A COMPANY-WIDE PROJECT? In the context of a stepped-up search

More information

Using eprocurement: and Approaches for Implementation CONSULTING

Using eprocurement: and Approaches for Implementation CONSULTING C O N T R A C T C O N T R O L I N T H E B U S I N E S S T R A V E L M A N A G E M E N T Using eprocurement: Opportunities, Potentials and Approaches for Implementation CONSULTING C O N T R A C T C O N

More information

there were recommendations from the NRC study still relevant today that had not been fully addressed by the Library.

there were recommendations from the NRC study still relevant today that had not been fully addressed by the Library. Testimony of Karl W. Schornagel Inspector General, the Library of Congress Before the Committee on House Administration United States House of Representatives April 29, 2009 Chairman Brady, Mr. Lungren,

More information

Purchasing made easy. Solutions for optimizing your procurement process

Purchasing made easy. Solutions for optimizing your procurement process Purchasing made easy Solutions for optimizing your procurement process People for Process Automation Endress+Hauser is a worldwide supplier of automation solutions. Excellent products and innovative services

More information

Enterprise Project Management

Enterprise Project Management Enterprise Project Management SOLUTIONS THAT LAST Challenges in PPM What is a Project? Why Project Management? Challenges in Project and Portfolio Management (PPM) Problems for PM and PPM Leaders Presentation

More information

Microsoft Dynamics NAV for Government Contractors

Microsoft Dynamics NAV for Government Contractors Microsoft Dynamics NAV for Government Contractors Introduction Small to midsize companies that do business with the federal government have unique challenges not typically faced by companies that exclusively

More information

See your business in a new way.

See your business in a new way. Operations and Distribution Management Brochure See your business in a new way. Realize the future of your business today. See your business in a new way. Realize the future of your business today. Distribution

More information

Bringing Control to Global Supply Management Business Process Management (BPM) and Advanced Project Management Practices

Bringing Control to Global Supply Management Business Process Management (BPM) and Advanced Project Management Practices Bringing Control to Global Supply Management Business Process Management (BPM) and Advanced Project Management Practices Jason Klemow, CTP, Partner The JK Group 301/948-2134; Jason@TheJKGroup.com Francine

More information

BiSL Glossary. 5 February 2014

BiSL Glossary. 5 February 2014 Acceptance test Annual Business Information Management plan Annual information provisioning plan Application Application management ASL (Application Services Library) ASP (Application Service Providing)

More information

Exposing the hidden cost of Payroll and HR Administration A total cost of ownership study

Exposing the hidden cost of Payroll and HR Administration A total cost of ownership study www.pwc.com/ca Exposing the hidden cost of Payroll and HR Administration A total cost of ownership study A PwC/ADP study March 2012 Executive overview Do you know how much your organization is really

More information

The Total Cost of Ownership: Impact of Time & Labor Management Systems On Payroll Outsourcing with ADP. A study conducted by PricewaterhouseCoopers

The Total Cost of Ownership: Impact of Time & Labor Management Systems On Payroll Outsourcing with ADP. A study conducted by PricewaterhouseCoopers The Total Cost of Ownership: Impact of Time & Labor Management Systems On Payroll Outsourcing with ADP A study conducted by PricewaterhouseCoopers September 2004 Executive Overview & Conclusions The Total

More information

THE ecommerce CHALLENGE

THE ecommerce CHALLENGE TITLE OF NOMINATION: THE KENTUCKY EPAYMENT GATEWAY: ENTERPRISE SERVICE FOR PAYMENT PROCESSING PROJECT/SYSTEM MANAGER: BRETT ANTLE TITLE: STAFF ASSISTANT AGENCY: FINANCE & ADMINISTRATION CABINET DEPARTMENT:

More information

Benefits of using raum]für[raum for Videoconference/TelePresence projects

Benefits of using raum]für[raum for Videoconference/TelePresence projects Benefits of using raum]für[raum for Videoconference/TelePresence projects The professional videoconference/telepresence booking tool raum]für[raum mediadialog GmbH Version: Benefits of using raum]für[raum

More information

PEOPLESOFT STRATEGIC SOURCING

PEOPLESOFT STRATEGIC SOURCING PEOPLESOFT STRATEGIC SOURCING Oracle s PeopleSoft Strategic Sourcing enables your organization to streamline its RFx processes, conduct real-time auctions, and strategically award contracts or purchase

More information

Construction Management. New Business Development. Asset Management/Compliance. Tax Credit Allocation. Grants Management. Finance and Accounting

Construction Management. New Business Development. Asset Management/Compliance. Tax Credit Allocation. Grants Management. Finance and Accounting HFA is an enterprise-grade software solution simplifying the many complexities associated with managing multiple housing programs. Our flexible solution allows state agencies to implement one or all of

More information

SAP Travel OnDemand Solution An Easier Way to Travel

SAP Travel OnDemand Solution An Easier Way to Travel SAP Brief SAP Travel OnDemand Objectives SAP Travel OnDemand An Easier Way to Travel Focus on your business while controlling travel costs Focus on your business while controlling travel costs With the

More information

Improving Accounts Payable Processes to Deliver Bottom-Line Cost Savings

Improving Accounts Payable Processes to Deliver Bottom-Line Cost Savings VISA COMMERCIAL SOLUTIONS visa accounts payable automation white paper Improving Accounts Payable Processes to Deliver Bottom-Line Cost Savings Author: Nick Marchetti, Senior Business Leader, Visa Inc.

More information

Implementation of a Quality Management System for Aeronautical Information Services -1-

Implementation of a Quality Management System for Aeronautical Information Services -1- Implementation of a Quality Management System for Aeronautical Information Services -1- Implementation of a Quality Management System for Aeronautical Information Services Chapter IV, Quality Management

More information

Operational and Strategic Benefits in Automating Accounts Payable

Operational and Strategic Benefits in Automating Accounts Payable Operational and Strategic Benefits in Automating Accounts Payable REVISED 9/12 Published April 2013. Copyright 2013 by The Institute of Financial Operations All rights reserved. Reproduction or transmission

More information

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges

Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Government Business Intelligence (BI): Solving Your Top 5 Reporting Challenges Creating One Version of the Truth Enabling Information Self-Service Creating Meaningful Data Rollups for Users Effortlessly

More information

Service and Support Portfolio. Best-in-class services and support. for a smooth-running business and increased productivity

Service and Support Portfolio. Best-in-class services and support. for a smooth-running business and increased productivity Service and Support Portfolio Best-in-class services and support for a smooth-running business and increased productivity Service portfolio Superior support and services your ingredients for highest productivity

More information

COmpany Profile DESTINATIONS 75$9(/

COmpany Profile DESTINATIONS 75$9(/ COmpany Profile Travel is an experience; a time to work, learn and enjoy. You want to feel good about the people you buy from - not only financially, but knowing that you are really getting what you want;

More information

Speed up your success Shift your processes into 6th gear. The complete solution for automated invoice processing. >> ELO DocXtractor INVOICE

Speed up your success Shift your processes into 6th gear. The complete solution for automated invoice processing. >> ELO DocXtractor INVOICE >> Speed up your success Shift your processes into 6th gear The ELO DocXtractor is the intelligent solution for full and automated invoice processing. The entire accounts payable process will be transparently

More information

ITSM Software: Is SaaS the Model for You?

ITSM Software: Is SaaS the Model for You? ITSM Software: Is SaaS the Model for You? By Kai Holthaus, ITIL v3 Expert and Director for Third Sky, Inc. Software as a Service (SaaS) has gotten a lot of attention recently. Many companies and IT organizations

More information

No Boundaries. Just GetThere. GetThere Travel and Collaboration Management. Travel. Meet. Network.

No Boundaries. Just GetThere. GetThere Travel and Collaboration Management. Travel. Meet. Network. No Boundaries. Just GetThere. GetThere Travel and Collaboration Management Travel. Meet. Network. For more than a decade, GetThere has been used by a majority of the Fortune 200 and the BTN Corporate Travel

More information

Making Every Project Business a Best-Run Business

Making Every Project Business a Best-Run Business SAP Functions in Detail SAP Business Suite SAP Commercial Project Management Making Every Project Business a Best-Run Business Table of Contents 3 Quick Facts 4 Facilitating Optimal Project Delivery for

More information

The ROI Engine of E-Procurement

The ROI Engine of E-Procurement The ROI Engine of E-Procurement Automated procurement technologies deliver tremendous value to businesses striving to cut costs and boost efficiencies related to processing direct and indirect purchases.

More information

10.3.2 Objectives of the Public Relations Services in German Speaking Market (German, Switzerland and Austria).

10.3.2 Objectives of the Public Relations Services in German Speaking Market (German, Switzerland and Austria). THE COMPETITIVENESS AND ENTERPRISE DEVELOPMENT PROJECT (CEDP) TERMS OF REFERENCE FOR A PUBLIC RELATIONS FIRM TO REPRESENT UTB IN GERMAN SPEAKING MARKETS (GERMANY, AUSTRIA AND SWITZERLAND). 10.3.1 Project

More information

Thought Leadership White Paper

Thought Leadership White Paper Thought Leadership White Paper Introduction Contracts form the foundation of all businesses and every business relationship. They define every aspect of a business s activities procurement, sales, marketing,

More information

Develop Project Charter. Develop Project Management Plan

Develop Project Charter. Develop Project Management Plan Develop Charter Develop Charter is the process of developing documentation that formally authorizes a project or a phase. The documentation includes initial requirements that satisfy stakeholder needs

More information

Automated decision-making along the product life cycle saves OTTO millions

Automated decision-making along the product life cycle saves OTTO millions Customer Case Study RETAIL Automated decision-making along the product life cycle saves OTTO millions OTTO is a leader in Smart Data in German retail Overview Customer Online retailer for fashion and lifestyle

More information

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend A Forrester Consulting Thought Leadership Paper Commissioned By Concur May 2014 The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend Table Of

More information

Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start. WhitePaper. We innovate. You benefit.

Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start. WhitePaper. We innovate. You benefit. Veramark White Paper: Reducing Telecom Costs Why Invoice Management is the Best Place to Start WhitePaper We innovate. You benefit. Veramark White Paper: Reducing Telecom Costs Why Invoice Management is

More information

Vehicle Sales Management

Vehicle Sales Management Solution in Detail Automotive Executive Summary Contact Us Vehicle Sales Optimizing Your Wholesale Business Efficient Sales Collaborative Operation Faced with declining margins, automotive sales organizations

More information

Bridging the Gaps: The Convergence of Meetings, Travel, and Expense Management

Bridging the Gaps: The Convergence of Meetings, Travel, and Expense Management Bridging the Gaps: The Convergence of Meetings, Travel, and Expense Management Introduction At most companies, business activities such as meetings management, travel procurement and expense processing

More information

Oracle s Primavera P6 Enterprise Project Portfolio Management

Oracle s Primavera P6 Enterprise Project Portfolio Management Oracle s Primavera P6 Enterprise Project Portfolio Management Oracle s Primavera P6 Enterprise Project Portfolio Management is the most powerful, robust and easy-to-use solution for prioritizing, planning,

More information

Asentinel Telecom Expense Management (TEM)

Asentinel Telecom Expense Management (TEM) PRODUCT BRIEF: ASENTINEL TELECOM EXPENSE MANAGEMENT (TEM) Asentinel Telecom Expense Management (TEM) Asentinel 6.0 is a comprehensive global telecom expense management software solution encompassing the

More information

Procure-to-pay and commercial card best practices during a difficult economy.

Procure-to-pay and commercial card best practices during a difficult economy. V I S A C O M M E R C I A L S O L U T I O N S p r o c u r e - t o - p ay a n d C o m m e r c i a l c a r d b e s t P r a c t i c e s w h i t e p a p e r Procure-to-pay and commercial card best practices

More information

The Business Case for Visual Studio Quality Assurance and Testing Tools

The Business Case for Visual Studio Quality Assurance and Testing Tools The Business Case for Visual Studio Quality Assurance and Testing Tools May 2011 This document is property of Pique Solutions. Reproduction is forbidden unless authorized. Visit www.piquesolutions.com

More information

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool

6/10/2015. Chapter Nine Overview. Learning Outcomes. Opening Case: Twitter: A Social CRM Tool Opening Case: Twitter: A Social CRM Tool McGraw-Hill-Ryerson 2015 The McGraw-Hill Companies, All Rights Reserved Chapter Nine Overview SECTION 9.1 CRM FUNDAMENTALS Introduction Using Information to Drive

More information

Best Practice exensys Vendor Performance Management

Best Practice exensys Vendor Performance Management Best Practice exensys Vendor Performance Management Table of Contents Introduction:... 3 Overview:... 3 Benefits:... 6 Conclusion:... 6 Introduction: Organizations across the globe are adopting advanced

More information

Endeavour Dynamics Offering

Endeavour Dynamics Offering Endeavour Dynamics Offering Microsoft Dynamics AX 2012 is recognised as a global leading ERP system that supports a single instance strategy for medium to large enterprise companies. Endeavour is proud

More information

Replication and Recovery Management Solutions

Replication and Recovery Management Solutions The Essentials Series: Virtualization and Disaster Recovery Replication and Recovery Management Solutions sponsored by by J. Peter Bruzzese Re plication and Recovery Management Solutions... 1 Pricing Models

More information

SAP Solution Overview: SAP Cloud for Travel and Expense An Easier Way to Travel

SAP Solution Overview: SAP Cloud for Travel and Expense An Easier Way to Travel : An Easier Way to Travel Table of Contents Overview...1 Solutions... 2 Benefits... 8 Quick Facts... 11 1 Overview: Focus on your business while controlling travel costs. With the increasing cost of business

More information

ORACLE HYPERION PUBLIC SECTOR PLANNING AND BUDGETING

ORACLE HYPERION PUBLIC SECTOR PLANNING AND BUDGETING ORACLE HYPERION PUBLIC SECTOR PLANNING AND BUDGETING KEY FEATURES AND BENEFITS KEY FEATURES: Packaged budgeting templates and calculation logic purpose built for the public sector Flexible workforce budgeting

More information

CompleteCare+ Enterprise Voice

CompleteCare+ Enterprise Voice There s more to communications than email: Unified communication and collaboration, information sharing and team productivity services Contents 1. Executive Summary 2. Introduction Enterprise-level communications

More information

Non-Stop Manufacturing Excellence. Automotive. Answers for industry.

Non-Stop Manufacturing Excellence. Automotive. Answers for industry. Non-Stop Manufacturing Excellence. Automotive Answers for industry. Answers to your challenges How can the potential of emerging markets be best economically tapped? What possibilities are there of reducing

More information

Product Suite LCM. Integrated and standardized Enterprise Information Management. The Quality Group

Product Suite LCM. Integrated and standardized Enterprise Information Management. The Quality Group Product Suite LCM Integrated and standardized Enterprise Information Management The Quality Group Product Suite LCM Product Suite LCM The Product Suite LCM is a company-wide solution for the optimization

More information

THE APPEAL OF SAAS ERP

THE APPEAL OF SAAS ERP May 2015 THE APPEAL OF SAAS ERP Data Source In this report, Mint Jutras references data collected from its 2015 Enterprise Solution Study, which investigated goals, challenges and status and also benchmarked

More information

Building an Effective Business Case: Automating Travel Booking and Expense Reporting Processing

Building an Effective Business Case: Automating Travel Booking and Expense Reporting Processing Building an Effective Business Case: Automating Travel Booking and Expense Reporting Processing ABSTRACT Automation of the travel booking and expense reporting process is a growing trend as businesses

More information

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector

Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Managed Hosting: Best Practices to Support Education Strategy in the Career College Sector Online learning is playing a critical role in the delivery of Teaching and Learning and the overall experience

More information

From cost center to spearhead

From cost center to spearhead NNIT EXPECTATION BAROMETER 2015 From cost center to spearhead the value of IT NNIT EXPECTATION BAROMETER Contents From cost center to spearhead Digitization and business sense Think, measure, and communicate

More information

Registered trademark of Visa International Service Association, Visa Canada is a licensed user. Registered trademark of Visa Canada Association.

Registered trademark of Visa International Service Association, Visa Canada is a licensed user. Registered trademark of Visa Canada Association. To obtain more information about the Visa Procure-to-Pay Best Practices or to obtain a copy of the complete Best Practices study, including the Performance Gauge and ROI Tool, please contact your VISA

More information

Commercial Project Management

Commercial Project Management Solution in Detail R&D Engineering Executive Summary Contact Us Commercial Deliver More for Less More for Less Efficiency Companies that sell projects often need to professionalize core business processes

More information

Integrate, Automate, and Personalize Business Communications with Greater Ease

Integrate, Automate, and Personalize Business Communications with Greater Ease SAP Brief SAP NetWeaver SAP Document Presentment by OpenText Objectives Integrate, Automate, and Personalize Business Communications with Greater Ease Differentiate communications while maintaining control

More information

White Paper DRIVING VIDEO CONFERENCING ROI. April 2013. S. Ann Earon, Ph.D. President, Telemanagement Resources International Inc.

White Paper DRIVING VIDEO CONFERENCING ROI. April 2013. S. Ann Earon, Ph.D. President, Telemanagement Resources International Inc. White Paper DRIVING VIDEO CONFERENCING ROI April 2013 S. Ann Earon, Ph.D. President, Telemanagement Resources International Inc. 2013 ClearOne Inc. All rights reserved. No part of this document may be

More information

An ESRI White Paper July 2009 Creating and Maintaining a Geoportal Management Considerations

An ESRI White Paper July 2009 Creating and Maintaining a Geoportal Management Considerations An ESRI White Paper July 2009 Creating and Maintaining a Geoportal Management Considerations ESRI 380 New York St., Redlands, CA 92373-8100 USA TEL 909-793-2853 FAX 909-793-5953 E-MAIL info@esri.com WEB

More information

COMESA Guidelines on Free and Open Source Software (FOSS)

COMESA Guidelines on Free and Open Source Software (FOSS) COMESA Guidelines on Free and Open Source Software (FOSS) Introduction The COMESA Guidelines on Free and Open Source Software are a follow-up to the COMESA Regional FOSS Framework of 2009 whose main objective

More information

Diagram. Microsoft Dynamics Sure Step Methodology

Diagram. Microsoft Dynamics Sure Step Methodology Diagram Microsoft Dynamics Sure Step Methodology Designed to enable you to better serve your customers by helping reduce their Microsoft Dynamics total cost of ownership, the Sure Step Methodology can

More information

PRIMAVERA CONTRACT MANAGEMENT

PRIMAVERA CONTRACT MANAGEMENT PRIMAVERA CONTRACT MANAGEMENT Completing projects on schedule and within budget demands complete project control. Primavera Contract Management from KEY FEATURES NEW: Updated User Interface NEW: Content

More information

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange

Software as a Service Flexible Service Delivery for Your Health Insurance Exchange Software as a Service Flexible Service Delivery for Your Health Insurance Exchange SaaS Health Insurance Exchanges Improving Services through More Cost-Efficient Delivery States are charged with making

More information

447, ROAD NO. 270, NEW MAADI, CAIRO, EGYPT TEL:

447, ROAD NO. 270, NEW MAADI, CAIRO, EGYPT TEL: Accounting Finance Certified Public Accounting Tax Accounting Human resources Training and Development Procurement IT Hardware Set up and Maintenance Legal Aids Strategic Management 447, ROAD NO. 270,

More information

Scenario Two. Scenario Three

Scenario Two. Scenario Three ITIL Intermediate Lifecycle Stream: SERVICE STRATEGY CERTIFICATE SCENARIO BOOKLET Scenario One An education services company offers learning management system (LMS) products and services to support customers

More information

SEMI-ANNUAL REPORT 2000

SEMI-ANNUAL REPORT 2000 We set world standards in control and communication technology in our fields of business Industrial Automation and Automotive Electronics Softing continues to grow during the first six months of 2000 With

More information

TRANSFORMING FOR SUCCESS: CONTINUOUS VALUE CREATION

TRANSFORMING FOR SUCCESS: CONTINUOUS VALUE CREATION TRANSFORMING FOR SUCCESS: CONTINUOUS VALUE CREATION Brian Shea President, Investment Services Suresh Kumar Chief Information Officer November 12, 2013 The Investments Company for the World Leading Servicer

More information

Consolidate and control your company s expense information: increase efficiency, boost productivity and cut costs. MasterCard.

Consolidate and control your company s expense information: increase efficiency, boost productivity and cut costs. MasterCard. Consolidate and control your company s expense information: increase efficiency, boost productivity and cut costs MasterCard Smart Data OnLine Better organize, consolidate, manage your MasterCard Smart

More information

The Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update

The Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update STAFF REPORT ACTION REQUIRED The Financial Planning Analysis and Reporting System (FPARS) Project: Implementation Status Update Date: March 24, 2014 To: From: Wards: Reference Number: Government Management

More information

Review of LADWP Power Rate Proposal for Mayor and City Council

Review of LADWP Power Rate Proposal for Mayor and City Council Review of LADWP Power Rate Proposal for Mayor and City Council Frederick H. Pickel, Ph.D Office of Public Accountability / Ratepayer Advocate, City of Los Angeles opa@lacity.org tel. 213-482-6814 September

More information

WHITE PAPER. Visibility. Better Insight Leads to Better Cost Control

WHITE PAPER. Visibility. Better Insight Leads to Better Cost Control WHITE PAPER Visibility Better Insight Leads to Better Cost Control 2 WHITE PAPER Executive Summary Insight and Best Practices Drive T&E Savings Many experts believe a lean, new economy is unfolding a business

More information

Automating payment processes to deliver bottom line cost savings in a weak economy.

Automating payment processes to deliver bottom line cost savings in a weak economy. VISA COMMERCIAL SOLUTIONS payables automation white paper Automating payment processes to deliver bottom line cost savings in a weak economy. Author: Nicholas Marchetti, Senior Business Leader Commercial

More information

Tap into mobile service: managed travel in the digital economy

Tap into mobile service: managed travel in the digital economy EXECUTIVE SUMMARY Tap into mobile service: managed travel in the digital economy A global study on mobile travel solutions and the managed travel program By nature, travelers are mobile and often early

More information

The Economic Impact of Commercial Airports in 2010

The Economic Impact of Commercial Airports in 2010 The Economic Impact of Commercial Airports in 2010 January 2012 Prepared for: Airports Council International North America Prepared by: CDM Smith 8805 Governor s Hill Drive Cincinnati, Ohio 45249 Table

More information

United Nations Industrial Development Organization

United Nations Industrial Development Organization - United Nations Industrial Development Organization Distr.: General 11 March 2013 Original: English Industrial Development Board Forty-first session Vienna, 24-27 June 2013 Item 4 (g) of the provisional

More information

Customer effectiveness

Customer effectiveness www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading

More information

How IT Can Help Companies Make Better, Faster Decisions

How IT Can Help Companies Make Better, Faster Decisions How IT Can Help Companies Make Better, Faster Decisions How It Can Help Companies Make Better Faster Decisions Of the many different groups that make up a business organization sales, finance, human resources

More information

Meeting Professionals International (MPI) June 2006, www.mpiweb.org

Meeting Professionals International (MPI) June 2006, www.mpiweb.org 1 360º of Teamwork: How Meetings and Travel Professionals Can Build Strategic Synergies to Drive Results A Position Paper from Meeting Professionals International s Global Corporate Circle of Excellence

More information

The State of North Dakota. proudly submits to the NASCIO Awards Committee. Governor s Office Executive Order 2011-20

The State of North Dakota. proudly submits to the NASCIO Awards Committee. Governor s Office Executive Order 2011-20 The State of North Dakota proudly submits to the NASCIO Awards Committee Governor s Office Executive Order 2011-20 in the Enterprise IT Management Initiatives category B. Executive Summary One of the strengths

More information

Automated Travel and Entertainment (T&E) Expense Management

Automated Travel and Entertainment (T&E) Expense Management White Paper Automated Travel and Entertainment (T&E) Expense Management File & Approve Expense Reports faster. Increase ROI Version 1.1 Last Updated: 20-09-2010 www.sutisoft.com 1 2 3 4 5 6 7 8 10 11 Abstract

More information

SAP Transformation. Automated. Efficient. Accurate. SNP Transformation Backbone. SNP The Transformation Company

SAP Transformation. Automated. Efficient. Accurate. SNP Transformation Backbone. SNP The Transformation Company SAP Transformation. Automated. Efficient. Accurate. SNP Transformation Backbone SNP The Transformation Company Today s Challenge for Corporations: Transformation Readiness and Agility Why is transformation

More information

A MODEL FOR E-ORDERING AND E-INVOICING

A MODEL FOR E-ORDERING AND E-INVOICING A MODEL FOR E-ORDERING AND E-INVOICING Kiril Kiroski Institute of Informatics, Faculty of Natural Sciences and Mathematics Skopje, Macedonia Marjan Gusev Institute of Informatics, Faculty of Natural Sciences

More information

P&SM: eprocurement. CIPS Position on Practice

P&SM: eprocurement. CIPS Position on Practice CIPS Position on Practice P&SM: eprocurement 'The combined use of electronic information and communications technology (ICT) in order to enhance the links between customer and supplier, and with other

More information

The hidden reality of payroll & HR administration costs

The hidden reality of payroll & HR administration costs The hidden reality of payroll & HR administration costs Exploring hidden cost drivers and characteristics of cost-effective organizations January 2011 Contents Executive overview 1 Methodology 3 Key findings

More information

AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT

AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT WHITE PAPER AN EXECUTIVE S GUIDE TO BUDGETING FOR SECURITY INFORMATION & EVENT MANAGEMENT COST ANALYSIS OF TWO DELIVERY MODELS: SELF-MANAGED SIEM VS. MANAGED SIEM SERVICES AN EXECUTIVE S GUIDE TO BUDGETING

More information

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t

building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t building and sustaining productive working relationships p u b l i c r e l a t i o n s a n d p r o c u r e m e n t INTRODUCTION 1 1 THE GROWING INFLUENCE OF PROCUREMENT PROFESSIONALS 2 2 GUIDELINES FOR

More information

Fujitsu Dynamic Cloud Bridging today and tomorrow

Fujitsu Dynamic Cloud Bridging today and tomorrow Fujitsu Dynamic Cloud Bridging today and tomorrow Contents Cloud Computing with Fujitsu 3 Fujitsu Dynamic Cloud: Higher Dynamics for Enterprises 4 Fujitsu Dynamic Cloud: Our Offering 6 High Security Standards

More information

eprocurement Strategy of the Confederation

eprocurement Strategy of the Confederation Eidgenössisches Finanzdepartement EFD Beschaffungskommission des Bundes BKB Informatikstrategieorgan Bund ISB Fachstelle Informationstechnologien im öffentlichen Beschaffungswesen eprocurement Strategy

More information

The State of Rhode Island is requesting $20,000,000 for its State Innovation Model Test proposal

The State of Rhode Island is requesting $20,000,000 for its State Innovation Model Test proposal Budget Narrative Rhode Island SIM Model Test Proposal The State of Rhode Island is requesting $20,000,000 for its State Innovation Model Test proposal and attests that no funds requested will supplant

More information

The evolution of TPM: Genpact rethinks its approach

The evolution of TPM: Genpact rethinks its approach Brochure Generating TRADE PROMOTION Impact The evolution of TPM: Genpact rethinks its approach In the past five years, the typical consumer products manufacturer has started three trade promotion projects

More information

Today s Smart Solution For Corporate Travel

Today s Smart Solution For Corporate Travel Today s Smart Solution For Corporate Travel Save time and money with a whole new kind of travel agency. If travel is one of your biggest expenses, it deserves a strategic approach. Few industries are as

More information

PeopleSoft Strategic Sourcing

PeopleSoft Strategic Sourcing PeopleSoft Strategic Sourcing Oracle s PeopleSoft Strategic Sourcing enables your organization to streamline its RFx processes, conduct real-time auctions, and strategically award contracts or purchase

More information

The future of application outsourcing: making the move from tactical to strategic

The future of application outsourcing: making the move from tactical to strategic IBM Global Business Services White Paper The future of application outsourcing: making the move from tactical to strategic Application Services Page 2 Contents 2 Introduction 2 Success brings new challenges

More information

PURCHASING DEPARTMENTS PRIORITIES AND FOCUS FOR THEIR EPROCUREMENT STRATEGY

PURCHASING DEPARTMENTS PRIORITIES AND FOCUS FOR THEIR EPROCUREMENT STRATEGY PURCHASING DEPARTMENTS PRIORITIES AND FOCUS FOR THEIR EPROCUREMENT STRATEGY "e-procurement tools are designed to support corporate procurement strategy. Fully automating the Procure-to-Pay process enables

More information

THOMAS G. DAY SENIOR VICE PRESIDENT, INTELLIGENT MAIL AND ADDRESS QUALITY PRITHA N. MEHRA VICE PRESIDENT, BUSINESS MAIL ENTRY AND PAYMENT TECHNOLOGIES

THOMAS G. DAY SENIOR VICE PRESIDENT, INTELLIGENT MAIL AND ADDRESS QUALITY PRITHA N. MEHRA VICE PRESIDENT, BUSINESS MAIL ENTRY AND PAYMENT TECHNOLOGIES March 31, 2009 THOMAS G. DAY SENIOR VICE PRESIDENT, INTELLIGENT MAIL AND ADDRESS QUALITY PRITHA N. MEHRA VICE PRESIDENT, BUSINESS MAIL ENTRY AND PAYMENT TECHNOLOGIES GEORGE W. WRIGHT VICE PRESIDENT, INFORMATION

More information

GOVERNMENT. Helping governments transform public service delivery with efficient, citizen-centric solutions

GOVERNMENT. Helping governments transform public service delivery with efficient, citizen-centric solutions GOVERNMENT Helping governments transform public service delivery with efficient, citizen-centric solutions The private sector has revolutionized customer service during the last five years. Customers now

More information

White Paper. Comparison of ISO/IEC 20000 with ASL and BiSL

White Paper. Comparison of ISO/IEC 20000 with ASL and BiSL White Paper Comparison of ISO/IEC 20000 with ASL and BiSL Both ISO/IEC 20000 and ASL offer guidance for IT Service Providers, ISO/IEC 20000 giving broad guidance for IT Service Management and ASL focusing

More information

SAP ERP OPERATIONS SOLUTION OVERVIEW

SAP ERP OPERATIONS SOLUTION OVERVIEW SAP ERP OPERATIONS SOLUTION OVERVIEW YOUR SUCCESS Solving business problems is the general criterion for measuring success... SAP provides us with the powerful tools we need to solve our business problems.

More information