A FINEXTRA RESEARCH REPORT SPONSORED BY AXWAY MARCH 2015 OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A REPORT ON A SURVEY BY FINEXTRA AND AXWAY

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "A FINEXTRA RESEARCH REPORT SPONSORED BY AXWAY MARCH 2015 OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A REPORT ON A SURVEY BY FINEXTRA AND AXWAY"

Transcription

1 A FINEXTRA RESEARCH REPORT SPONSORED BY AXWAY MARCH 2015 OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A REPORT ON A SURVEY BY FINEXTRA AND AXWAY

2

3 OPERATIONAL INTELLIGENCE AND PAYMENTS MONITORING A REPORT ON A SURVEY BY FINEXTRA AND AXWAY Finextra Research Ltd 101 St Martin s Lane London WC2N 4AZ United Kingdom Telephone +44 (0) Web All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording or any information storage and retrieval system, without prior permission in writing from the publisher. Finextra Research Ltd 2015

4 00 CONTENTS 01 Introduction...5 1:1 Finextra...5 1:2 Axway About this survey...7 2:1 A snapshot of operational intelligence maturity for payments Instrument processing, platform and volumes :1 Immediate payments add to the mix of supported instruments :2 Volume and value Business priorities and strategic payments areas :1 Mobile payments dominate strategic planning, particularly in Europe :2 Customer satisfaction deemed more important than profit End-to-end monitoring and tool usage :1 Some immediate payments go unmonitored :2 Custom tools are the first level of monitoring maturity Benefits and barriers to operational intelligence maturity :1 Banks target operational risk reduction :2 Agreement on requirements and management buy-in required Real-time decision making, customer commitments and breach handling :1 Requirement for instant decision making is growing :2 Time commitments dominate SLAs... 17

5 01 INTRODUCTION 1:1 Finextra This report is published by Finextra Research. Finextra Research is the world s leading specialist financial technology (fintech) news and information source. Finextra offers over 100,000 fintech news, features and TV content items to visitors to Founded in 1999, Finextra Research covers all aspects of financial technology innovation and operation involving banks, institutions and vendor organisations within the wholesale and retail banking, payments and cards sectors worldwide. Finextra s unique global community consists of over 30,000 fintech professionals working inside banks and financial institutions, specialist fintech application and service providers, consulting organisations and mainstream technology providers. The Finextra community actively participate in posting their opinions and comments on the evolution of fintech. In addition, they contribute information and data to Finextra surveys and reports. 05 For more information: Visit contact or call +44 (0) :2 Axway Axway is a market leader in governing the flow of data and is a global software company with more than 11,000 public and private-sector customers in 100 countries. For more than a decade, Axway has empowered leading organizations around the world with proven solutions that help manage business-critical interactions through the exchange of data flowing across the enterprise, among B2B communities, cloud and mobile devices. Our award-winning solutions span business-to-business integration, managed file transfer, operational intelligence, API and identity management, and security

6 both offered on premise and in the Cloud through professional and managed services. Axway is registered in France with headquarters in the United States and offices in 19 countries. About Axway Decision Insight Axway Decision Insight is the latest Operational Intelligence technology platform arising from the acquisition of Systar, the industry leading provider of Operational Intelligence solutions. The Axway Decision Insight platform enables business users to create Operational Intelligence solutions with an unmatched rapidity. Teams are provided with a solution functionally ready to be deployed into production in only a few days. Implementation without coding allows non-technical business users to create and modify the solution by configuration, without having to write a single line of code. There is no need for the traditional lengthy, waterfall application development life cycles. New iterations of dashboards can be configured in hours, rapidly accelerating the time to implementation, improving adoption, and reducing the time to value. For more information visit: or follow Axway on Twitter 06

7 02 ABOUT THIS SURVEY 2:1 A snapshot of operational intelligence maturity for payments This survey was conducted by Finextra at the beginning of 2015 and targeted financial institutions worldwide to take a snapshot of banks priorities in their payments business, the challenges they face in their operations, and their current use of operational intelligence tools for delivering real-time business analytics and decision support. We received 105 responses from 66 different financial organisations and 38 countries. Where multiple responses came from a single large financial group they were frequently from different geographies or business units - e.g. cards, retail, transaction banking or financial markets. 61% of respondents came from Europe, with the remainder spread worldwide. 44% were C-level or senior management. Where differences in responses were apparent by region, position or role, this has been noted in the analysis. Sample job titles include: Chief Operating Officer Director, Cash Management Vice President - Strategic Planning Head of Payment Systems Head of Payments Policy and Strategy Enterprise Architect - Payments Senior Manager Global Payments Director, Business and Operations Director, Cash Management & International Business Head of Global Portal and Customer Experience 07

8 POSITION C-level (executive) 6 % 8 % Internal consultant 38 % Middle management ROLE 29 % 8 % 3 % 5 % 23 % 40 % Other Senior management Fraud prevention Change management Payment system processing 08 Payment system expert Other 40 %

9 REGION 3 % 4 % 12 % 12 % 20 % Africa Asia Pacific Europe North America 61 % Other 09

10 03 INSTRUMENT PROCESSING, PLATFORM AND VOLUMES 3:1 Immediate payments add to the mix of supported instruments WHAT DOES YOUR BANK PROCESS? - PLEASE TICK ALL THAT APPLY Card Cheque Immediate payment Mass payment/sepa Unit real time payment 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 70 % 77 % 75 % 81 % 86 % 10 We sought to find out from respondents what payment instruments their bank processed, to get a sense of their business operations and use as a filter to analyse later questions about priorities and operational challenges. Cards payments processing is ubiquitous for banks with a retail presence, and the 86% response for this instrument gives an indication of how many of our respondents operate in the retail space vs just serving corporate banking customers. Cheque usage is declining rapidly worldwide in the face of more secure, convenient card and electronic payment methods. But only in a few countries, mainly in northern Europe where giro systems essentially replaced them, have they been completely phased out. As such, cheque processing, usually in conjunction with industry owned processing utilities, is still required by most banks.

11 Until the beginning of this millennium, Japan and Switzerland were the only major countries to support low value domestic payments that could be posted to recipients accounts in under a minute. All other immediate payments were limited to high-value transactions conducted over national real-time gross settlement (RTGS) systems. Since 2000 a number of countries have moved to embrace immediate low value domestic payments, including Brazil, South Korea, United Kingdom, China, India, Sweden, Denmark and Singapore. 77% of respondents to this survey say they process immediate payments of one kind or another, and this number will grow as projects underway in countries such as Australia are implemented and planning progresses within Europe s SEPA framework and by the United States Federal Reserve. 10% of respondents to the survey were small sized banks that do not connect directly to payments clearing infrastructure, instead connecting via a third party agency arrangement. IS YOUR BANK DIRECTLY CONNECTED TO A PAYMENT PROCESSING PLATFORM? 4 % 10 % No Yes % 3:2 Volume and value 56% of our respondents are dealing with payment transaction volumes of at least one million per day, and the same percentage have an aggregated monthly value of transactions equivalent to $1 billion or greater.

12 WHAT ARE YOUR PAYMENT TRANSACTION VOLUMES? Greater than one million per day 25 % Up to one million per day Up to one million per week Up to one million per month 19 % WHAT IS THE AVERAGE MONTHLY AGGREGATED VALUE OF TRANSACTIONS? 8 % 4 % 11 % 45 % 56 % > $1B $100M - $1B 13 % $10M - $99M $1M - $9M < $1M %

13 04 BUSINESS PRIORITIES AND STRATEGIC PAYMENTS AREAS 4:1 Mobile payments dominate strategic planning, particularly in Europe WHAT ARE YOUR TOP THREE STRATEGIC PAYMENT AREAS FOR 2015? Mobile payments Immediate payments Regulatory Internet SEPA Liquidity 16 % 13 % 9 % 8 % 3 % 8 % 10 % 26 % 22 % 22 % 16 % 16 % 14 % 16 % 10 % 8 % 21 % 8 % 13 None of the above 4 % 5 % 9 % Security 3 % 10 % 27 % Primary Secondary Tertiary We asked respondents to separately identify what were their primary, secondary and tertiary strategic payment areas. Overall, mobile payments dominated as both the primary and secondary selection (26% and 22% respectively). This was followed by immediate payments and the ever-present regulatory demands.

14 But for Asia Pacific and North American respondents, immediate payments were a bigger priority than mobile payments. Of course, the two are not mutually exclusive. The mobile channel is an important one for making immediate payments an attractive and widely used payment product among consumers. But immediate payments via mobile can t be offered until the bank back office systems and external connectivity are replaced or upgraded to support the appropriate standards. And in the meantime there is plenty of development going on in the mobile payment space even in countries that have not yet begun to tackle immediate payments infrastructure. Regulatory drivers, including SEPA, were mainly an issue for European respondents dealing with projects related to compliance with current legislation. They are also looking at changes on the horizon such as Payment Services Directive (PSD) II and the potential impact on interchange and m- and e-payments. Security was not a primary strategic focus for many organisations, but it was most commonly selected as the tertiary focus, showing that it is an important consideration within strategic projects in any payments area, particularly given payment systems attractiveness to those who would commit cyberattacks and fraud. 4:2 Customer satisfaction deemed more important than profit WHAT IS YOUR MAJOR BUSINESS PRIORITY FOR 2015? Customer service improvement % Increasing profit Performance improvement 55 % 26 %

15 Moving beyond just the payments area, we asked respondents more broadly what they believed the major priority for their business was for For 55%, improving customer service was more important than increasing profit or performance improvement (although if customer service is actually improved that should lead to improvements in the other areas as well.) This focus on customer service provides an interesting perspective with which to view the following questions about service level agreements, breaches and penalties. 15

16 05 REAL-TIME DECISION MAKING, CUSTOMER COMMITMENTS AND BREACH HANDLING 5:1 Requirement for instant decision making is growing IN YOUR DAY TO DAY ACTIVITY, ARE YOU REQUIRED TO TAKE OPERATIONAL DECISIONS WITHOUT DELAY? 58 % 17 % 25 % No Occasionally Yes 16 Making decisions driven by data is at the heart of business operations management. But we wanted to know from respondents how often they are expected to make immediate operational decisions when particular data is presented to them. All but a few, who mainly identified as internal consultants, said they have to make decisions without delay at least sometimes. And for the majority (58%) it is a daily occurrence. For a significant number of respondents, this requirement is growing. 44% say that in the past year they have been required to do more instant decision making.

17 HAS THIS REQUIREMENT INCREASED IN THE PAST 12 MONTHS? No 28 % Yes Not significantly 44 % 28 % 5:2 Time commitments dominate SLAs When it comes to the quality of experience a customer has with an organisation, service level agreements (SLAs) and what happens when they are breached is a good indicator. Of course, the levels of commitment within an SLA will differ greatly from mass market retail customers through to large multinational corporations. Processing time and deadline/cut-offs are the most usual commitments banks make to their customers when it comes to payments (84% and 70%). But far fewer have made any commitments to how fast they would react to customer queries. Only 51% have done so, and all of these institutions are at the larger end of the scale in terms of processing volume and value. This is one area that could be improved if the priority to improve customer service is going to be followed through. 17 Those who identified mobile or immediate payments as their top priority for 2015 (section 4) were more likely to have commitments to customers about processing time (94% compared to 74% for those with other payments priorities). There was a wide range of responses when we asked how many significant commitment breaches had occurred in the previous year. Interestingly, the number did not seem closely correlated with overall transaction volumes. For example, none of those with more than 100 significant breaches were among the 45% of respondents who processed more than one million transactions a day.

18 Customer commitments often comprise two parts what the organisation promises its customers it will do, and also what it will do to compensate if it doesn t meet those standards. When presented with a range of options to describe the impact of commitment breaches, and being able to select multiple responses, reputational damage was the most commonly selected (85%). Most would agree that this applies whether the customer being failed is a mass market retail customer, a high net worth individual or large corporate. Any failure in service commitments can make a customer less satisfied, less likely to increase business with the bank and less likely to refer others. But financial penalties tend to kick in only for larger customers who are in a position to negotiate penalties and interest charges as part of their contractual arrangements. WHAT COMMITMENTS DO YOU HAVE TOWARDS YOUR CUSTOMERS? - PLEASE TICK ALL THAT APPLY Processing time Deadline / Cut-off Feed back on mandated transaction & reporting Intraday credit 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 52 % 63 % 70 % 84 % 18 Reactivity to question 51 % Zero defaults 33 %

19 HOW MANY SIGNIFICANT COMMITMENT BREACHES DID YOU EXPERIENCE IN THE PAST 12 MONTHS? 6 % 22 % 33 % > % WHAT IS THE IMPACT IF A COMMITMENT IS BREACHED? - PLEASE TICK ALL THAT APPLY Reputation Interest claims Penalties 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 40 % 56 % 85 % None: customer is always alerted 6 %

20 06 END-TO-END MONITORING AND TOOL USAGE 6:1 Some immediate payments go unmonitored WHAT SORT OF PAYMENT TRANSACTIONS ARE MONITORED END-TO-END? - PLEASE TICK ALL THAT APPLY High value payments Low value payments Immediate payment Card Cheque Other None 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 3 % 12 % 35 % 45 % 50 % 48 % 81 % 20 Given the penalties and reputational damage are both going to be higher for high value transactions that go wrong, it is not surprising to see that 81% of respondents conduct end-to-end monitoring of transactions in this category. There is then a large jump to the next category with only 50% of respondents monitoring low value payments, which could include direct debits and credits, and peer-to-peer and bill payments. Cards and cheques were listed separately and ranked a little lower. Immediate payments was also listed separately, and only 48% said these transactions were monitored end-to-end. Given that Q1 established that 77%

21 of survey respondents came from institutions that processed immediate payments in some form, this shows that there is room for improvement in oversight of these transactions and transaction systems, which are attractive targets for fraudsters. 6:2 Custom tools are the first level of monitoring maturity WHAT TYPE OF MONITORING TOOLS DO YOU CURRENTLY USE? - PLEASE TICK ALL THAT APPLY Custom tools Operational Intelligence / Business Activity platforms from the market Both BI tolls and OI tools from the market Business Intelligence platform from the market 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% For those institutions that have implemented monitoring tools for payments operations, they are most commonly custom developed. This is not surprising given that the vendor market for effective operational intelligence (OI) solutions tailored for payments is relatively new. Given a lack of availability or greater awareness of what s available in the market, banks look to first deliver monitoring capabilities in-house, and 70% of respondents have done this. 11 % 30 % 28 % 70 % 21 Operational intelligence tools provide real-time insight into operational performance and can provide views compared to historical performance, while business intelligence (BI) tools provide only a retrospective view of past performance. OI provides real-time dashboards. BI provides reports after the fact. Some institutions may have multiple monitoring solutions in place a mix of customer developed solutions with operational intelligence and/or business intelligence tools from the market. 30% of respondents say they have implemented an OI tool. 11% have just implemented a BI tool. And 28% have implemented both (and possibly a custom tool too).

22 07 BENEFITS AND BARRIERS TO OPERATIONAL INTELLIGENCE MATURITY 7:1 Banks target operational risk reduction WHAT ARE YOUR STRATEGIC OBJECTIVES FOR END-TO-END MONITORING? - PLEASE TICK ALL THAT APPLY Reduce operational risk Improve customer experience Increase performance Cost reduction 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% While improving customer satisfaction is considered the highest business priority, the benefits of end-to-end monitoring are seen more as reducing operational risk. 85% of respondents selected this as one of the benefits they hope to gain from end-to-end monitoring. 50 % 62 % 71 % 85 % 22 But an improved customer experience is still seen as a benefit by 71% of respondents, who expect that end-to-end monitoring will reduce instances of commitment breaches and boost reporting capabilities for customers as well as minimising the organisation s operational risk and fraud exposure. Cost reduction is seen as a potential benefit by half of respondents, who can see how monitoring can also help to optimise usage of back office resources working on payments validation and repair.

23 7:2 Agreement on requirements and management buy-in required WHAT ARE THE BARRIERS TO DEPLOYING PAYMENT MONITORING TOOLS IN YOUR ORGANIZATION? - PLEASE TICK ALL THAT APPLY 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Lack of budget 59 % Difficulty of getting IT and business users to agree 40 % Difficulty in convincing business leaders (ROI, etc) Implementation too lengthy Lack of business justification There are no appropriate tools available Lack of human resources For those that have yet to implement their desired level of payment monitoring tools, and those who have overcome challenges to do so, the biggest barrier is the cost and lack of budget. Organisations have a view on the level of operational intelligence they would like to have at their fingertips in an ideal world. But getting to that stage in one massive project is too much to ask given resource constraints, maintenance, and regulatory priorities competing for budget. 14 % 18 % 24 % 31 % 35 % 23 Instead, payments monitoring projects are more likely to start out smaller in specific areas, perhaps via bespoke solutions, and then extend in scope and capability as partners are found to deliver and implement market solutions. Getting IT and business users to agree on requirements and delivery approach was considered the second biggest barrier to deployment. Managing this can be difficult, but when it is done well, it contributes the shorter implementation time and faster time to value from the project.

24 Finextra Research Ltd 101 St Martin s Lane London WC2N 4AZ United Kingdom Telephone +44 (0) Web

Market intelligence report October 2010 Sponsored by:

Market intelligence report October 2010 Sponsored by: Market intelligence report - November 2010 Market intelligence report October 2010 Sponsored by: Corporate Banking Customer Satisfaction Survey 2010 Market intelligence report - October 2010 Background

More information

On-boarding and Electronic Bank Account Management for Corporate Treasuries

On-boarding and Electronic Bank Account Management for Corporate Treasuries On-boarding and Electronic Bank Account Management for Corporate Treasuries Sponsored by: Background Practices for account opening and management, at both corporates and banks, are still very manual and

More information

> Cognizant Analytics for Banking & Financial Services Firms

> Cognizant Analytics for Banking & Financial Services Firms > Cognizant for Banking & Financial Services Firms Actionable insights help banks and financial services firms in digital transformation Challenges facing the industry Economic turmoil, demanding customers,

More information

PREDICTIVE INSIGHT ON BATCH ANALYTICS A NEW APPROACH

PREDICTIVE INSIGHT ON BATCH ANALYTICS A NEW APPROACH WWW.WIPRO.COM PREDICTIVE INSIGHT ON BATCH ANALYTICS A NEW APPROACH Floya Muhury Ghosh Table of contents 01 Abstract 01 Industry Landscape 02 Current OM Tools Limitations 02 Current OM Tools Potential Improvements

More information

Lending Solution overview. Consolidate commercial lending. Strengthen core banking

Lending Solution overview. Consolidate commercial lending. Strengthen core banking Lending Solution overview Consolidate commercial lending Strengthen core banking Improve return on equity How can your lending business become more efficient and competitive? Consolidate lending and improve

More information

Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement

Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement white paper Business Intelligence and Big Data Analytics: Speeding the Cycle from Insights to Action Four Steps to More Profitable Customer Engagement»» Summary For business intelligence analysts the era

More information

IBM Business Analytics: Finance and Integrated Risk Management (FIRM) solution

IBM Business Analytics: Finance and Integrated Risk Management (FIRM) solution IBM Sales and Distribution Solution Brief Banking IBM Business Analytics: Finance and Integrated Risk Management (FIRM) solution Risk transparency across the enterprise 2 IBM Business Analytics: Finance

More information

The Amdocs Enterprise Customer Management Solution

The Amdocs Enterprise Customer Management Solution The Amdocs Enterprise Customer Management Solution THE MOVE TO ENTERPRISE Most service providers today face profitability challenges and eroding revenue in their consumer business. That s why many operators

More information

CELERITI CUSTOMER AGILE BANKING TECHNOLOGY

CELERITI CUSTOMER AGILE BANKING TECHNOLOGY CELERITI CUSTOMER AGILE BANKING TECHNOLOGY KEEP PACE WITH YOUR CUSTOMERS GROWING NEEDS KEEP PACE WITH YOUR CUSTOMERS GROWING NEEDS GROW YOUR CUSTOMER RELATIONSHIPS Building strong customer relationships

More information

SAP: Investing in Your People is Investing in the Workforce of the Future

SAP: Investing in Your People is Investing in the Workforce of the Future 2015 SAP SE or an SAP affiliate company. All rights reserved. SAP: Investing in Your People is Investing in the Workforce of the Future People are very important at SAP SE. So when one of the world s largest

More information

Process Intelligence: An Exciting New Frontier for Business Intelligence

Process Intelligence: An Exciting New Frontier for Business Intelligence February/2014 Process Intelligence: An Exciting New Frontier for Business Intelligence Claudia Imhoff, Ph.D. Sponsored by Altosoft, A Kofax Company Table of Contents Introduction... 1 Use Cases... 2 Business

More information

Agile Change: The Key to Successful Cloud/SaaS Deployment

Agile Change: The Key to Successful Cloud/SaaS Deployment WIPRO CONSULTING SERVICES Agile Change: The Key to Successful Cloud/SaaS Deployment www.wipro.com/consulting Agile Change: The Key to Successful Cloud/SaaS Deployment By Robert Staeheli and Gregor Marshall

More information

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment

Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment OVERVIEW Sybase Solutions for Healthcare Adapting to an Evolving Business and Regulatory Environment Rising medical

More information

Supply Chain Now. JDA Software helps midsized companies increase profits and cash flow to fuel growth

Supply Chain Now. JDA Software helps midsized companies increase profits and cash flow to fuel growth Supply Chain Now A supply chain management solution that delivers accelerated ROI with reduced risk in as fast as four months. JDA Software helps midsized companies increase profits and cash flow to fuel

More information

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management

1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management 1. Overview 2. Field Service Management Components 3. Joining the dots 4. Filling in the gaps 5. Implementing end-to-end Service Management End-to-end service management encompasses a wide variety of tasks

More information

STATE OF B2B MARKETING METRICS AND ANALYTICS 2015

STATE OF B2B MARKETING METRICS AND ANALYTICS 2015 STATE OF B2B MARKETING METRICS AND ANALYTICS 2015 Research Report - Feb 2015 WHO WE SPOKE TO To understand the state of metrics & analytics in B2B marketing today, we spoke to directors and senior executives

More information

TRANSFORMING BANKING ANALYTICS ENGINEERING A COMPLETE ORACLE SOLUTION DO BUSINESS BETTER Scan the QR Code to learn more

TRANSFORMING BANKING ANALYTICS ENGINEERING A COMPLETE ORACLE SOLUTION DO BUSINESS BETTER Scan the QR Code to learn more www.wipro.com TRANSFORMING BANKING ANALYTICS ENGINEERING A COMPLETE ORACLE SOLUTION Scan the QR Code to learn more DO BUSINESS BETTER ANALYTICS AS A BUSINESS ENABLER Data availability for banks has grown

More information

Go beyond trade finance automation

Go beyond trade finance automation Trade Services Solution insight Go beyond trade finance automation End-to-end trade services to drive sales and boost margins Turn transaction efficiency into service leadership & product innovation How

More information

FusionBanking Trade Innovation Software overview. Operational excellence in trade finance. Trade automation to transform service

FusionBanking Trade Innovation Software overview. Operational excellence in trade finance. Trade automation to transform service FusionBanking Trade Innovation Software overview Operational excellence in trade finance Trade automation to transform service To ensure continued success in Asia and to support our domestic clients more

More information

Adoption, Approaches & Attitudes

Adoption, Approaches & Attitudes Adoption, Approaches & Attitudes The Future of Cloud Computing in the Public and Private Sectors A Global Cloud Computing Study Sponsored by JUNE 2011 TABLE OF CONTENTS Executive Summary... 1 Methodology

More information

Service Suite for Communications Mobile workforce management solutions

Service Suite for Communications Mobile workforce management solutions Service Suite for Communications Mobile workforce management solutions No other mobile workforce management provider knows the communications industry like ABB. That s why ABB has become one of the leading

More information

CRM in Insurance: New Opportunities in the Digital Age

CRM in Insurance: New Opportunities in the Digital Age CRM in Insurance: New Opportunities in the Digital Age Author: Mark Breading, SMA Partner Published Date: September, 2015 This sponsored white paper is based on SMA s ongoing research on the CRM and the

More information

Electronic Invoice Adoption Benchmark Report

Electronic Invoice Adoption Benchmark Report Electronic Invoice Adoption Benchmark Report Based on the Results of PayStream s einvoice Survey Q1 2013 Featuring Insights on... Centralized vs. Decentralized AP Operations Underwritten in part by AP

More information

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems

HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems www.wipro.com HR - A STRATEGIC PARTNER Evolution in the adoption of Human Capital Management systems FUTURE READY SYSTEM FOR AN INSPIRED WORKFORCE Anand Gupta, Director, Oracle Cloud Services, Wipro Table

More information

Revenue Enhancement and Churn Prevention

Revenue Enhancement and Churn Prevention Revenue Enhancement and Churn Prevention for Telecom Service Providers A Telecom Event Analytics Framework to Enhance Customer Experience and Identify New Revenue Streams www.wipro.com Anindito De Senior

More information

Loss Prevention Data Mining Using big data, predictive and prescriptive analytics to enpower loss prevention

Loss Prevention Data Mining Using big data, predictive and prescriptive analytics to enpower loss prevention White paper Loss Prevention Data Mining Using big data, predictive and prescriptive analytics to enpower loss prevention Abstract In the current economy where growth is stumpy and margins reduced, retailers

More information

customer interaction solutions Contact Centres that Enhance Customer Engagement

customer interaction solutions Contact Centres that Enhance Customer Engagement customer interaction solutions Contact Centres that Enhance Customer Engagement The opportunities for companies to gather and process information can influence reputation and brand, as well as drive sales.

More information

Empowering business intelligence through BI transformation

Empowering business intelligence through BI transformation www.wipro.com Empowering business intelligence through BI transformation Deepak Maheshwari Prinicipal Architect, Business Intelligence - Wipro Analytics Table of content 03... Introduction 04... De-bottlenecking

More information

Data Management: Foundational Technologies for Health Insurance Exchange Success

Data Management: Foundational Technologies for Health Insurance Exchange Success INDUSTRY BRIEF Data Management: Foundational Technologies for Health Insurance Exchange Success Sponsored by: Informatica Janice W. Young November 2013 IN THIS INDUSTRY BRIEF U.S. health plans have been

More information

Survey of more than 1,500 Auditors Concludes that Audit Professionals are Not Maximizing Use of Available Audit Technology

Survey of more than 1,500 Auditors Concludes that Audit Professionals are Not Maximizing Use of Available Audit Technology Survey of more than 1,500 Auditors Concludes that Audit Professionals are Not Maximizing Use of Available Audit Technology Key findings from the survey include: while audit software tools have been available

More information

How to Survive and Thrive in the Application Economy. ca.com

How to Survive and Thrive in the Application Economy. ca.com How to Survive and Thrive in the Application Economy 2 RESEARCH PAPER: HOW TO SURVIVE AND THRIVE IN THE APPLICATION ECONOMY SEPTEMBER 2014 How to Survive and Thrive in the Application Economy Executive

More information

BOOST REVENUE AND CUSTOMER SATISFACTION WITH EFFECTIVE FRAUD PREVENTION

BOOST REVENUE AND CUSTOMER SATISFACTION WITH EFFECTIVE FRAUD PREVENTION Chargebacks were almost cut in half thanks to GlobalCollect, decreasing from 1.40% in the beginning of 2014 to 0.5% by end of December 2014 despite the double digit growth in sales. BOOST REVENUE AND CUSTOMER

More information

Defining Business Analytics and Its Impact On Organizational Decision-Making

Defining Business Analytics and Its Impact On Organizational Decision-Making February 2009 Defining Business Analytics and Its Impact On Organizational Decision-Making Research conducted by: Sponsored by: Contents Overview.....................................................................

More information

Converged, Real-time Analytics Enabling Faster Decision Making and New Business Opportunities

Converged, Real-time Analytics Enabling Faster Decision Making and New Business Opportunities Technology Insight Paper Converged, Real-time Analytics Enabling Faster Decision Making and New Business Opportunities By John Webster February 2015 Enabling you to make the best technology decisions Enabling

More information

BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION

BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION BUILDING THE CASE FOR CLOUD: HOW BUSINESS FUNCTIONS IN UK MANUFACTURERS ARE DRIVING PUBLIC CLOUD ADOPTION Industry Report Contents 2 4 6 Executive Summary Context for the Sector Key Findings 3 5 9 About

More information

Foreign Direct Investment in the United States. Organization for International Investment

Foreign Direct Investment in the United States. Organization for International Investment Foreign Direct Investment in the United States Organization for International Investment March 18, 2009 Key Findings FOREIGN DIRECT INVESTMENT IN THE UNITED STATES Foreign Direct Investment in the United

More information

Real-Time Big Data Analytics + Internet of Things (IoT) = Value Creation

Real-Time Big Data Analytics + Internet of Things (IoT) = Value Creation Real-Time Big Data Analytics + Internet of Things (IoT) = Value Creation January 2015 Market Insights Report Executive Summary According to a recent customer survey by Vitria, executives across the consumer,

More information

The metrics that matter

The metrics that matter WHITE PAPER The metrics that matter How actionable analytics can transform field service management performance. www. Introduction The top strategic action for two-thirds of service organisations is to

More information

BENCHMARKING THE ENTERPRISE S B2B INTEGRATION MATURITY

BENCHMARKING THE ENTERPRISE S B2B INTEGRATION MATURITY www.wipro.com BENCHMARKING THE ENTERPRISE S B2B INTEGRATION MATURITY Presanna Venkadesh Sundararajan Senior Architect in Wipro Technologies Table of contents 03...Background 03...Why do we have to measure

More information

ecommerce Delivery Framework: Outlining an Architecture for Successful Web and Mobile Stores

ecommerce Delivery Framework: Outlining an Architecture for Successful Web and Mobile Stores ecommerce Delivery Framework: Outlining an Architecture for Successful Web and Mobile Stores 2 ECOMMERCE DELIVERY FRAMEWORK: OUTLINING AN ARCHITECTURE FOR SUCCESSFUL WEB AND MOBILE STORES Abstract As ecommerce

More information

Predictive Analytics

Predictive Analytics Predictive Analytics Improving Performance by Making the Future More Visible Benchmark Research Research Report Executive Summary Sponsored by Aligning Business and IT To Improve Performance Ventana Research

More information

VMware vcenter Log Insight Delivers Immediate Value to IT Operations. The Value of VMware vcenter Log Insight : The Customer Perspective

VMware vcenter Log Insight Delivers Immediate Value to IT Operations. The Value of VMware vcenter Log Insight : The Customer Perspective VMware vcenter Log Insight Delivers Immediate Value to IT Operations VMware vcenter Log Insight VMware vcenter Log Insight delivers a powerful real-time log management for VMware environments, with machine

More information

Timetric. http://www.marketresearch.com/timetric-v3917/ Publisher Sample

Timetric. http://www.marketresearch.com/timetric-v3917/ Publisher Sample Timetric http://www.marketresearch.com/timetric-v3917/ Publisher Sample Phone: 800.298.5699 (US) or +1.240.747.3093 or +1.240.747.3093 (Int'l) Hours: Monday - Thursday: 5:30am - 6:30pm EST Fridays: 5:30am

More information

CLARINS China commerce site adds to brand s momentum in China

CLARINS China commerce site adds to brand s momentum in China An RIS News Case Study CLARINS China commerce site adds to brand s momentum in China Business Best known for luxury skin care products, CLARINS sells cosmetics in every country around the world through

More information

BIG DATA + ANALYTICS

BIG DATA + ANALYTICS An IDC InfoBrief for SAP and Intel + USING BIG DATA + ANALYTICS TO DRIVE BUSINESS TRANSFORMATION 1 In this Study Industry IDC recently conducted a survey sponsored by SAP and Intel to discover how organizations

More information

Putting The Cloud To Work For Real Businesses

Putting The Cloud To Work For Real Businesses Pavel Ershov Regional Vice President and General Manager Asia Pacific Japan Parallels Putting The Cloud To Work For Real Businesses Proven models for success in a true multi-service world 2014 Parallels

More information

Telecommunications Industry Forecasts 2015

Telecommunications Industry Forecasts 2015 Telecommunications Industry Forecasts 2015 Executive Summary CMR Market Research February 2015 Reproduction without permission 1 The contents of this report represent CMR s analysis of the information

More information

Oracle Cloud: Line of Business PaaS Services. Balaji Yelamanchili Senior Vice President Product Development

Oracle Cloud: Line of Business PaaS Services. Balaji Yelamanchili Senior Vice President Product Development Oracle Cloud: Line of Business PaaS Services Balaji Yelamanchili Senior Vice President Product Development Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating to Oracle's

More information

Understanding the impact of the connected revolution. Vodafone Power to you

Understanding the impact of the connected revolution. Vodafone Power to you Understanding the impact of the connected revolution Vodafone Power to you 02 Introduction With competitive pressures intensifying and the pace of innovation accelerating, recognising key trends, understanding

More information

Converging Technologies: Real-Time Business Intelligence and Big Data

Converging Technologies: Real-Time Business Intelligence and Big Data Have 40 Converging Technologies: Real-Time Business Intelligence and Big Data Claudia Imhoff, Intelligent Solutions, Inc Colin White, BI Research September 2013 Sponsored by Vitria Technologies, Inc. Converging

More information

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY

OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY AMDOCS CUSTOMER success story OPENREACH SET TO DELIVER CUSTOMER SERVICE TRANSFORMATION WITH AMDOCS CONSULTANCY We wanted a partner that would talk straight with us, and that s exactly the Amdocs approach.

More information

Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014

Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014 Perspective Perspective: Cloud Solutions and Deployment for Healthcare Payers in 2014 Lynne A. Dunbrack Judy Hanover IN THIS PERSPECTIVE This IDC Health Insights Perspective examines the current status

More information

Interxion Cloud Survey 2011. European IT decision-makers and influencers give their views on cloud computing

Interxion Cloud Survey 2011. European IT decision-makers and influencers give their views on cloud computing Interxion Cloud Survey 2011 European IT decision-makers and influencers give their views on cloud computing 1. Introduction Cloud is a hot topic for many of today s business and technology leaders. But

More information

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014

A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies. November 2014 A Forrester Consulting Thought Leadership Paper Commissioned By Zebra Technologies November 2014 Internet-Of-Things Solution Deployment Gains Momentum Among Firms Globally Improved Customer Experience

More information

Market comparison: sales and distribution of travel insurance and the growth of bancassurance

Market comparison: sales and distribution of travel insurance and the growth of bancassurance Market comparison: sales and distribution of travel insurance and the growth of bancassurance Simon Tottman 20th June 2012 Finaccord Ltd., 2012 Web: www.finaccord.com, E-mail: info@finaccord.com 1 Introduction

More information

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend

The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend A Forrester Consulting Thought Leadership Paper Commissioned By Concur May 2014 The Power Of Real-Time Insight How Better Visibility, Data Analytics, And Reporting Can Optimize Your T&E Spend Table Of

More information

HOW AN INTEGRATED RECEIVABLES SOLUTION

HOW AN INTEGRATED RECEIVABLES SOLUTION WHITE PAPER HOW AN INTEGRATED RECEIVABLES SOLUTION ELIMINATES THE BARRIERS TO ELECTRONIC PAYMENTS 2013 WAUSAU FINANCIAL SYSTEMS, INC. All Rights Reserved. All other copyrights cited herein are the property

More information

www.chiefnation.com 1

www.chiefnation.com 1 Cover Title: DATA NATION 2013 Subhead: THE ENTERPRISE DATA LEADRSHIP FORUM Subtitle: CUSTOMER FORESIGHT & GROWTH: BIG DATA & ANALYTICS IN 2014 Logos: Chief Nation (top left) and IMGroup and SAS (bottom

More information

Overcoming Barriers to Cross-Channel Success: Optimizing the Marketing Technology Stack

Overcoming Barriers to Cross-Channel Success: Optimizing the Marketing Technology Stack Overcoming Barriers to Cross-Channel Success: Optimizing the Marketing Technology Stack Signal Cross-Channel Marketing and Technology Survey September 2014 Page 3 Page 4 Page 5 Page 6 Page 15 Page 18 Page

More information

Driving high performance and cost effective solutions. Business Solutions. Cutting Edge Agile Solutions. Albia Business Solutions. www.albia.

Driving high performance and cost effective solutions. Business Solutions. Cutting Edge Agile Solutions. Albia Business Solutions. www.albia. Driving high performance and cost effective solutions Business Solutions Cutting Edge Agile Solutions Albia Business Solutions 1 Introduction Albia provides a broad range of business and technology services

More information

DATA APPLIANCES FOR THE INSURANCE INDUSTRY

DATA APPLIANCES FOR THE INSURANCE INDUSTRY WWW.WIPRO.COM DATA APPLIANCES FOR THE INSURANCE INDUSTRY A BIG STEP FORWARD Sankar Natarajan Wipro Technologies Vasudevan Easwaran Table of contents 01 The challenges of data volumes Limitations of traditional

More information

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group

China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group 2015 SAP SE or an SAP affiliate company. All rights reserved. China Grand Auto: Partnering with SAP on a State-of-the-Art Platform for a Multibrand Dealer Group Company China Grand Automotive Services

More information

INFORMATION GENERATION

INFORMATION GENERATION INFORMATION GENERATION VANSON BOURNE RESEARCH FINDINGS 1 RESEARCH METHODOLOGY VANSON BOURNE QUALITATIVE: ENGAGED 40+ EXPERTS & ACADEMICS E X P E R T S 40+ influential global decision-makers, experts and

More information

Overview. Société Générale

Overview. Société Générale Payments Ever-changing market dynamics, customer expectations, rapidly evolving regulatory measures, ageing technology, consolidation in corporate treasury, advent of electronic instruments, increased

More information

Performance Driven Customer Engagement

Performance Driven Customer Engagement Performance Driven Customer Engagement Concentrix Corporation President Chris Caldwell Japan Concentrix K.K. President Toshiyuki Namiki 2014 Concentrix Corporation Agenda 1. Breaking New Ground through

More information

IP Trading Solutions

IP Trading Solutions In many mature financial organisations, middle-and back-office functions already collaborate via high-quality, well-integrated voice and video traffic. Their trading floors, on the other hand, still operate

More information

About the Speakers Henry Ijams, CAPP/CPM

About the Speakers Henry Ijams, CAPP/CPM Electronic Payments: Six Supplier Savvy Steps Toward epayment Success About the Speakers Henry Ijams, CAPP/CPM Managing Director PayStream Advisors, Inc. Mr. Ijams' 25 years of experience focuses on trends

More information

Cloud-based Business Intelligence A Market Study

Cloud-based Business Intelligence A Market Study Cloud-based Business Intelligence A Market Study February 2012 Table of Contents Copyright... 3 About The Authors... 4 About The Survey... 5 Executive Summary... 6 Overview... 7 What Is Cloud Computing?...

More information

DIGITAL WEALTH MANAGEMENT FOR MASS-AFFLUENT INVESTORS

DIGITAL WEALTH MANAGEMENT FOR MASS-AFFLUENT INVESTORS www.wipro.com DIGITAL WEALTH MANAGEMENT FOR MASS-AFFLUENT INVESTORS Sasi Koyalloth Connected Enterprise Services Table of Contents 03... Abstract 03... The Emerging New Disruptive Digital Business Model

More information

MOBILE BANKING TESTING TIMES FOR APPS DEVELOPMENT RESULTS OF OUR SURVEY

MOBILE BANKING TESTING TIMES FOR APPS DEVELOPMENT RESULTS OF OUR SURVEY MOBILE BANKING TESTING TIMES FOR APPS DEVELOPMENT RESULTS OF OUR SURVEY About this survey A SNAPSHOT ABOUT THE DEVELOPMENT OF MOBILE BANKING APPLICATIONS The aim of this survey, conducted in February 2014,

More information

Payment Security Solutions. Payment Tokenisation. Secure payment data storage and processing, while maintaining reliable, seamless transactions

Payment Security Solutions. Payment Tokenisation. Secure payment data storage and processing, while maintaining reliable, seamless transactions Payment Security Solutions Payment Tokenisation Secure payment data storage and processing, while maintaining reliable, seamless transactions 02 Payment Security Solutions CyberSource Payment Tokenisation:

More information

Exploring the Impact of Geographic Context On Business Processes. Research Report Executive Summary

Exploring the Impact of Geographic Context On Business Processes. Research Report Executive Summary Business Trends in Location Analytics Exploring the Impact of Geographic Context On Business Processes Research Report Executive Summary Copyright Ventana Research 2013 Do Not Redistribute Without Permission

More information

DevOps Best Practices: Combine Coding with Collaboration

DevOps Best Practices: Combine Coding with Collaboration Cognizant 20-20 Insights DevOps Best Practices: Combine Coding with Collaboration (Part Two of a Two-Part Series) Effectively merging application development and operations requires organizations to assess

More information

UK Search Engine Marketing Benchmark Report 2011

UK Search Engine Marketing Benchmark Report 2011 Market Data / Supplier Selection / Event Presentations / User Experience Benchmarking / Best Practice / Template Files/ UK Search Engine Marketing Benchmark Report 2011 In association with Guava UK Search

More information

2020 Foresight: Best Practices in Implementing Mobile Payments

2020 Foresight: Best Practices in Implementing Mobile Payments 2020 Foresight: Best Practices in Implementing Mobile Payments Product Code: VR0963MR Published Date: November 2013 For more details about the full report, please contact: T: +65 6383 4688 E: info@ap.timetric.com

More information

CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE

CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE RESEARCH STRATEGY REPORT CONTEXT-AWARE MARKETING SYSTEMS ENABLE CSPs TO GENERATE ADDITIONAL REVENUE ATUL ARORA AND JUSTIN VAN DER LANDE analysysmason.com About this report This report analyses communications

More information

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1

amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS SELF-SERVICE 1 amdocs > customer experience systems innovation AMDOCS SELF-SERVICE AMDOCS > CUSTOMER EXPERIENCE SYSTEMS INNOVATION WWW.AMDOCS.COM AMDOCS SELF-SERVICE 1 IF YOUR CUSTOMERS WANT MORE CONTROL, JUST GIVE IT

More information

Email archives: no longer fit for purpose?

Email archives: no longer fit for purpose? RESEARCH PAPER Email archives: no longer fit for purpose? Most organisations are using email archiving systems designed in the 1990s: inflexible, non-compliant and expensive May 2013 Sponsored by Contents

More information

CLOUD IN UK FINANCIAL SERVICES

CLOUD IN UK FINANCIAL SERVICES A FINEXTRA RESEARCH SURVEY SPONSORED BY IBM AUGUST 2014 CLOUD IN UK FINANCIAL SERVICES WEIGHING UP THE OBSTACLES AND INCENTIVES FOR CLOUD ADOPTION BY BUSINESS AND IT GROUPS IN THE FINANCIAL INDUSTRY CLOUD

More information

Data Integration for the Real Time Enterprise

Data Integration for the Real Time Enterprise Executive Brief Data Integration for the Real Time Enterprise Business Agility in a Constantly Changing World Overcoming the Challenges of Global Uncertainty Informatica gives Zyme the ability to maintain

More information

Rethinking Risk. 5 Barriers To Effective B2B Credit Risk Management And How To Transcend Them

Rethinking Risk. 5 Barriers To Effective B2B Credit Risk Management And How To Transcend Them Commercial Information Solutions Rethinking Risk 5 Barriers To Effective B2B Credit Risk Management And How To Transcend Them A sale isn t complete when the customer says yes to an offer, but rather when

More information

WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT?

WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT? WHAT DO YOU MEAN END-TO-END FIELD SERVICE MANAGEMENT? TABLE OF CONTENTS WHAT DOES IT MEAN?... 03 HOW DO WE DEFINE END-TO-END FSM?... 04 THE FIELD SERVICE MANAGEMENT DELIVERY PROCESS... 05 AUTOMATING &

More information

Today, the Cisco Enterprise B2B team has created automated and standardized processes in the following areas:

Today, the Cisco Enterprise B2B team has created automated and standardized processes in the following areas: How Cisco Enables Electronic Interactions with Sales, Manufacturing, and Service Partners Business-to-business drives productivity, growth, and an improved customer experience. Cisco IT Case Study/Business

More information

WHITEPAPER. End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience

WHITEPAPER. End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer Experience End-to-End Monitoring for Call Center Operations: How Intelligent Robots Can Improve the Customer

More information

FICO Enterprise Fraud and Security Management. > Protection with a holistic view.

FICO Enterprise Fraud and Security Management. > Protection with a holistic view. FICO Enterprise Fraud and Security Management > Protection with a holistic view. > Fraud is everywhere. It s pervasive, invasive and harms customers, merchants and institutions alike. How can you keep

More information

Municipal Bonds: Consolidating and Integrating Bids to Improve Transparency and Discovery

Municipal Bonds: Consolidating and Integrating Bids to Improve Transparency and Discovery Cognizant 20-20 Insights Municipal Bonds: Consolidating and Integrating Bids to Improve Transparency and Discovery An integrated, consolidated bids wanted platform can make all market bids available, regardless

More information

Education: Pressure to change quickly from above and below

Education: Pressure to change quickly from above and below About the research The report is based on a survey of 461 Europebased senior executives. Of these, 55 are from the education sector. Of the education sample, 40% are C-level executives or above and 35%

More information

Payments and Revenues. Do retail payments really matter to banks?

Payments and Revenues. Do retail payments really matter to banks? Payments and Revenues Do retail payments really matter to banks? by Dave Birch Consult Hyperion Opportunities Banks do lots of things, all of which

More information

Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey

Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey Global Long-Term Incentives: Trends and Predictions Results from the 2013 iquantic Global Long-Term Incentive Practices Survey Jon F. Doyle and Sandra Sussman October 8, 2013 Presenters Jon F. Doyle Attorney

More information

TRANSACTION DATA ENRICHMENT AS THE FIRST STEP ON THE BIG DATA JOURNEY

TRANSACTION DATA ENRICHMENT AS THE FIRST STEP ON THE BIG DATA JOURNEY TRANSACTION DATA ENRICHMENT AS THE FIRST STEP ON THE BIG DATA JOURNEY A key part of its industry-leading platform for digital financial services, the new Yodlee TransactionDataEnrichment solution enables

More information

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage

Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage 2012 Productivity Gains for SMBs with OnCloud ERP PestBusters takes 1st mover advantage GreeneStep OnCloud ERP enables SMBs to take advantage of an agile business automation and processes integration system

More information

Mobile Thought Leadership > US

Mobile Thought Leadership > US > www.fico.com Make every decision count The Mobile Revolution Mobile technology is revolutionizing the way we live. The number of smartphone users globally has already topped the one billion mark, and

More information

Vodafone Global Supplier Management

Vodafone Global Supplier Management Vodafone Global Supplier Management Vodafone Global Enterprise One global communications supplier for streamlined processes, reduced costs and fully centralised management. Vodafone Power to you 78% of

More information

Giving BI a Human Touch

Giving BI a Human Touch Cognizant 20-20 Insights Giving BI a Human Touch Executive Summary To ensure widespread adoption of business intelligence (BI) practices, organizations have been increasingly deploying state-of-the-art

More information

Fraud Management Solutions. Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar

Fraud Management Solutions. Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar Fraud Management Solutions Decision Manager Detect more fraud accurately and faster with the world s largest fraud detection radar 02 Fraud Management Solutions CyberSource Decision Manager: The World

More information

Driving Business Value with Big Data and Analytics

Driving Business Value with Big Data and Analytics Emily Plachy informsny September 17, 2014 Driving Business Value with Big Data and Analytics Business Analytics Transformation Making IBM a Smarter Enterprise Agenda Case studies Human Resources: Detect

More information

Identifying new markets for Managed Services

Identifying new markets for Managed Services Identifying Growth Markets for Managed Services Strategies for Managed Service Providers to capture a larger share of IT spending Identifying new markets for Managed Services WWW.OVUM.COM Written by:roy

More information

Redefining Infrastructure Management for Today s Application Economy

Redefining Infrastructure Management for Today s Application Economy WHITE PAPER APRIL 2015 Redefining Infrastructure Management for Today s Application Economy Boost Operational Agility by Gaining a Holistic View of the Data Center, Cloud, Systems, Networks and Capacity

More information

PA: a force for transformation in Defence

PA: a force for transformation in Defence PA: a force for transformation in Defence PA Consulting Group is a leading management, systems and technology consulting firm. Operating worldwide in more than 35 countries, PA draws on the knowledge and

More information

CENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption.

CENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption. WWW.WIPRO.COM CENTRALIZED CONTROL CENTERS FOR THE OIL & GAS INDUSTRY A detailed analysis on Business challenges and Technical adoption. Senthilvelan Umapathi Practice Lead Table of contents 02 Executive

More information