fujitsu in financial services Fujitsu in Financial Services: delivering worldwide solutions

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1 fujitsu in financial services Fujitsu in Financial Services: delivering worldwide solutions

2 fujitsu in financial services Fujitsu your global IT partner Fujitsu has a global track record in the design and delivery of IT solutions and services for the financial services industry. Over the last 25 years we ve worked with a wide range of retail and wholesale banking organisations and insurance providers. Helping you streamline Fujitsu believes in lean thinking finding ways to streamline processes and technology design to deliver significant cost savings. Then, through our focus on continuous improvement, helping you stay profitable in the fiercely competitive financial services market. THE FUJITSU GROUP Invests $2bn per annum on R&D Employs more than 156,000 employees worldwide Operates sales and support functions in more than 70 countries Enjoys a position as a $45bn leader in IT systems and services Ranks as the third largest IT company in the world Helping you stand out Fujitsu s Japanese engineering heritage keeps us at the forefront of change in financial services. We ve helped organisations stand out by being first to market with products and services required by today s demanding customer. These include delivering the first true multichannel banking solution for First Direct in the UK, developing biometric palm vein authentication for a number of leading Japanese banks and developing specific vertical solutions for branch banking and ATM management with La Caixa in Spain, one of the most innovative financial services markets in Europe. Managing a multi-channel world The way customers interact with you is constantly evolving. Online, telephone and mobile banking are already established. What s next on the horizon? Fujitsu can help you manage this multi-channel environment across the world, while helping you stay adaptable enough to respond to rapidly changing market conditions. The service imperative Working with Fujitsu, financial services organisations have become increasingly successful in cutting costs and getting new products to market. The next challenge is to win and retain customers based on service quality. The financial services success stories of the future will be those organisations who can deliver a customer experience that generates loyalty, while simultaneously maintaining a streamlined operating model. Fujitsu s service expertise helps you and your frontline staff create and deliver this experience for your customers. Delivering first-class IT services for the UK Post Office The Post Office, part of the Royal Mail Group, manages a network of 14,300 branches nationwide and processes more than 90bn annually. It is the largest financial services network in Europe. Fujitsu has delivered IT managed services for the Post Office since 1996 designing, implementing and operating new IT infrastructure, including a secure, networked counter system with touchscreen technology. Fujitsu installed 38,000 counters and trained 63,000 staff on the new system. Fujitsu has helped the Post Office to: Simplify postal services (Smart Post) Develop in-branch banking services Offer customers mobile phone top-ups

3 fujitsu in financial services Fujitsu serving the world Europe In Spain Fujitsu delivers business process outsourcing management, branch banking solutions and ATM channel management services for La Caixa, one of the largest savings banks in Spain. La Caixa has been a Fujitsu client for more than two decades. In Sweden Fujitsu provides a fully managed service desk for Swedbank. This is one of the largest outsourced help desks in the country, with more than 13,500 users and an annual volume of 400,000 calls. Asia Pacific Many financial institutions in Japan are implementing Fujitsu s contactless palm vein pattern authentication and card systems to prevent unauthorised withdrawals and improve security. North America Fujitsu provides credit and risk monitoring, regulatory management and reporting (including Basel II and Sarbanes-Oxley) plus services in anti-money laundering and security trading and settlement. Fujitsu provides Citibank with a comprehensive desktop managed service, supporting users via helpdesk and on-site engineers. We also proactively manage assets across 14 countries in Asia. Other clients include: Lloyds TSB Reuters Banco Popular Sampo Bank Bank of Finland AXA ING Belgium Fortis Other clients include: ABN Amro AIG Group ANZ Bank Gulf Finance National Bank of Abu Dhabi St George Bank The Chicago Board Options Exchange (CBOE) is the world s largest options exchange. Fujitsu s technology enabled greater transaction volumes and faster processing power. Over three years, CBOE went from peaking at 2,000 quotes per second to 50,000 per second with close to 100% uptime. Other clients include: Merrill Lynch CIBC Bank of Montreal U.S. Bancorp Bank of America VISA National Bank of Canada fujitsu delivers: Innovation With a next-generation branch banking system, Fujitsu has helped a top ten Japanese bank reduce its staff and office space by more than 50% Operational efficiency Fujitsu helped a major Australian bank analyse its customer retention strategies in the mortgage market. This led to an 80% profit increase in this segment Customer service Fujitsu has an ATM management centre in Barcelona which provides end-to-end managed services for many major Spanish financial institutions Regulatory expertise In Brussels Fujitsu has a dedicated practice specialising in regulatory and compliance issues (such as Basel II, AML, IFRS and IAS)

4 fujitsu in financial services Europe UK In Western Europe Fujitsu has significant experience in helping organisations to integrate and manage multi-channel environments. Fujitsu s experience within the UK includes: Providing desktop support to more than 70,000 users including all customer-facing staff in nearly 2,000 Lloyds TSB branches Developing a sales process for the Woolwich s Open Plan solution that provided integrated access to more than 10 of its product areas across all UK call centres and branches while reducing loan application times from 2 weeks to 30 minutes Implementing 24/7 service desk support for Reuters users around the world, including UK desk-side engineering support and a local language service desk in Asia Spain Within Spain, Fujitsu has a pioneering reputation in terms of innovative banking models and low cost-to-income ratios. Fujitsu s experience within Spain includes: Developing specific solutions for branch banking and ATM applications for a number of banks, including La Caixa Providing ATM innovation. This includes creating personalised customer messages plus cross and up-selling additional services, such as football tickets Maximising efficiency with our branch banking platform by prioritising customer traffic, providing integrated information to staff and minimising access to servers at critical points. Clients include Banco Popular, Cajamar and Caja Laboral de Mondragon Delivering cash recycling management and XBRL deployment for clients including Ibercaja and Banco de España Nordic Within the Nordic region, Fujitsu is at the forefront of internet banking and mobility solutions. Fujitsu s experience within the Nordic region includes: Providing branch banking services for Sampo Bank in Finland for the last decade, including mobility solutions for the bank s employees Delivering a managed service desk for Swedbank, one of Sweden s largest banks Supplying internet banking services and web portals for a number of Finnish savings and co-operative banks Implementing self-service options, such as bill payment kiosks and web solutions; introducing business security solutions and real-time payment transfer systems Benelux Within the Benelux financial services market there is a strong focus on regulatory and compliance management, private banking and wealth management. Fujitsu s experience within the Benelux area includes: Delivering back-end applications for private banking, fund management and securities; implementing enterprise content management, business process management and regulatory compliance solutions Supporting Fortis with Basel II consultancy, content management and cost optimisation programmes Providing claims processing, web development and electronic document management solutions for AXA Fujitsu proves a hit with Banco Popular Banco Popular is the third largest commercial bank in Spain. It serves more than six million customers and has been working with Fujitsu for over a decade. Fujitsu has recently provided Banco Popular with our branch framework solution, including new functionality, such as loan origination processes, factoring, management information, securities and XBRL reporting. Fujitsu implemented the new platform across the entire group and migrated the bank s old system to the new environment. Fujitsu has helped Banco Popular to: improve the in-branch customer experience Simplify the corporate architecture

5 fujitsu in financial services ASIA PACIFIC North America Fujitsu s experience within Japan includes: Providing next-generation banking services Developing contactless palm vein recognition technology for ATMs Creating a fraud repudiation system for banking institutions which detects unauthorised bank account withdrawals using stolen or counterfeit cards Japan Within Japan, Fujitsu is at the forefront of the financial services sector. In other parts of Asia, security threats and money laundering are key concerns with up to $1.5 trillion laundered every year. Fujitsu has developed a discovery and visualisation tool for fraud detection, which uncovers networks of accounts within other financial institutions that are strongly related by transaction activity. Australia Fujitsu s core strengths in the Australian financial services market lie in insurance and retail banking. Fujitsu s experience within Australia includes: Producing a web services framework that improves collaboration between business partners involved in any insurance transaction, based on XML standards Information security consultancy to ANZ Bank Support for Woolworths with their Ezy Bank roll-out Fujitsu helps St George Bank increase performance St George Bank is Australia s fifth largest financial institution, and has continually delivered profit performance above expectations. The bank needed to improve financial performance in mortgages the profit engine of the organisation. Fujitsu identified a range of profit drivers in the mortgage business, based on modelling costs and revenues within the organisation and their link to profit. The value of the various channels to market (broker and branch networks, for example) and the products themselves were reassessed. Fujitsu has helped St George Bank to: Increase profit performance by more than 20% Identify a significant number of levers to improve mortgage business profitability Within North America, Fujitsu provides consulting services and solutions which focus on delivering sustainable value and long-term strategic direction for banks and insurance companies. Fujitsu s experience within North America includes: Front to back office transformation Data and document management Payment processing solutions Business activity monitoring CIBC Mortgages turns to Fujitsu for clearer view of processes CIBC is a leading North American financial institution. CIBC Mortgages, a division of CIBC, prides itself on simplifying the mortgage application process for its clients. The organisation needed to streamline its mortgage process. This included monitoring the end-to-end mortgage process, proactively resolving incidents before they impact customers and communicating early warnings to clients with an assessment of potential business impact. Fujitsu has helped CIBC Mortgages to: Gain visibility into operational performance of all critical business processes Manage operational risks in real time Deliver high-quality service that is transparent to front-line customers

6 fujitsu in financial services Fujitsu working with you throughout the world Fujitsu is a leading IT services company whose culture is grounded in integrity, openness and realism. We pride ourselves on delivering IT solutions for the financial services market that are innovative, cost effective and help you compete, wherever you operate. Whether you re looking to increase your operational efficiency, improve your customer service or strengthen your regulatory compliance, we can help. Our deep understanding of the financial services market, and how it differs throughout the world, will help you gain a significant edge over your competitors. As banking channels become more numerous and disparate, you need an IT partner who knows how to draw them all together and manage them effectively. It s vital that your IT partner has the resources and expertise to help your organisation expand globally. Our Japanese and European background gives us a different perspective to our competitors one that s based on longterm partnerships and a realistic view of the benefits technology can offer. It also gives us an insight into the inherent differences of markets around the world.

7 for more information For more details contact Ask Fujitsu on: Telephone: +44(0) Facsimile: +44(0) REF: 2386 Copyright: Fujitsu Services Limited All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without the prior written permission of Fujitsu Services Ltd. Fujitsu Services endeavours to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions.