Internet of things How to drive innovation in your business. Patrick Pax Business Development M2M Solutions and Communication Enabled Applications

Transcription

1 Internet of things How to drive innovation in your business Philippe Saint-Pierre Head of Solution and Services Patrick Pax Business Development M2M Solutions and Communication Enabled Applications

2 internet of things how to drive innovation in your business How to create value through internet of things projects Bricks that make a difference for your internet of things solution Service management : the key success factor

3 traditional internet of things projects driven by process optimization and cost reduction today, we are connecting people and machines

4 we start now connecting enhanced things

5 verticals drive the digital transformation but each of them very specific B2B2C healthcare automotive making intelligent connections Mobile endusers remote metering Module application ecosystem security payment asset tracking city automation anywhere, anytime, accessible information unlock powerful sources of information

6 How to create value through M2M project initiation 1 Optimize waste collection 2 Optimize recycling and central handling 3 Pay per use RFID reader Waste weight in container 4 - end-users community report incidents

7 ask immediately the right questions Brainstorm & scan Internet of Things opportunites Is the business model viable and shared among all stakeholders? Is the customer/user journey defined? Your Internet of Things opportunity and project How to capture value through a "service model? How anticipated are legal constraints (ex: responsibility for service failure)? Is the business plan clear enough to allow the go / no go decision by Top Management? Innovation starts with Orange Innovation workshop

8 internet of things adoption strategy we recommend a 4 phases approach roll-out Innovate business objectives & use-case analysis proof of concept business pilot business case & solution refinement translate business objectives, into use-cases, into action, into value

9 Internet of things POC & solution design POC process map 3D blueprinting swim lane models gap analysis matrix value impact analysis service design integrate with your processes solution design Accelerate your project best solution providers and partners best M2M techno evaluation adoption & service design learnings and recommendations

10 internet of things how to drive innovation in your business How to create value through internet of things projects Bricks that make a difference for your internet of things solution Service management : the key success factor

11 your challenges network network heterogeneity protocol heterogeneity network deployment mass information application High volume of data device Robusteness and lifecycle Full integration with existing CRM, ERP platforms lifetime duration low consumption vehicles energy city automation investment and running costs End-customer billing recharging mutualization of investments ROI security Data protection supplier dependency transport health business model Vertical constraints & requirements volume & process evolution capacities scalability run fast track delivery ensure global SLA

12 mobilize the ecosystem to manage the development of connected applications SIM or RFID? operations module or device manufacturer hosting providers web developer telecom operator

13 consulting services project management service management Internet of things is truly E2E key enablers application development and integration intelligent apps enabler managed connectivity additional services flexible computing and other cloud services End-user support device qualification

14 Internet of things solution without a platform hosting databases partner s SI applications devices complexity enhanced by data multiplication interactions made complex between applications M2M intelligent apps enabler

15 Internet of things solution with a platform hosting databases partner s SI applications Orange M2M Intelligent Apps Enabler. devices the platform: a compass to facilitate, rationalize, secure the exchange of data and ensure scalability M2M intelligent apps enabler

16 internet of things how to drive innovation in your business How to create value through internet of things projects Bricks that make a difference for your internet of things solution Service management : the key success factor

17 customer experience #1 I want to ship batches of 1000 s SIMs to my device manufacturer for integration into my healthcare devices, but I am very concerned about security and leaving these in my supplier s stock We implemented security processes to trigger SIM and device activation only when devices connect to the M2M Intelligent Apps Enabler platform. Stolen devices or SIMs are useless, no fraud possible. Logistics as a whole should be designed in early project phases

18 real customer experience #2 I have an urgent demo for a key customer but my 2 asset tracking devices do not work, please help. I don t know if the problem is with the device, the SIM, the network coverage, or platform or application settings since these are new devices through our 24/7 M2M helpdesk & monitoring, problem was already identified incident was fixed same day Monitoring & reporting shall be designed across all solution bricks

19 customer experience #3 We need to reduce false alerts on our metering devices. our customer service manager provided detailed reports with : - all alarms - corresponding device state and location to decide proper alarm re-configuration. agreed improvements were implemented within 2 business days all internet of things solution need adjustments during operation

20 get the best of your internet of things project internet of things as a Service time-to-market SLAs security extended coverage Managed or Co-managed service business value service delivery platform application development select best preferred partners device/module certification device base compatibility connectivity consulting

21 key takeaways 1 internet of things projects are complex and it is key to leverage best capabilities and experience 2 strong service management is critical for successful deployment and to ensure scalabity and flexibility 3 partnering EtoE for the success of your internet of things project is in Orange DNA

22 let s invent your digital transformation together questions and answers thank you Patrick Pax Patrick.pax@orange.com Kamel Ouali Kamel.ouali@orange.com Philippe Saint-Pierre Philippe.saintpierre@orange.com

23 thank you