Mobile phone services

Transcription

1 Mobile phone services Consumer services price list TABLE OF CONTENTS Subscriptions 1 Sonera Exact 1 Sonera Basic 2 Other message services 2 SIM card replacement 2 SIM card activation 2 Change of subscription number 2 Change of ownership 2 Number reservation 2 Reconnection of a disconnected subscription 2 SMSs 2 Voice Mail 2 Sonera ID 2 Contacts 2 Fax 2 Directory services 2 Sonera Wireless Surf 2 Sonera Spotify Premium 2 Voice services 2 Sonera Family 2 Sonera Friend 2 Conference call 2 Consultation call 2 Call waiting 2 Call transfer 2 Call forwarding 3 Multi-SIM 3 Balance and payment services 3 Balance Agreement 3 Balance Watch 3 Balance Enquiry 3 Invoice itemization 3 Payer s Itemization 3 Paper invoice for Exact and Basic subscriptions 3 Electronic invoice 3 Postponed invoice due date 3 Invoice details by SMS 3 Payment reminder 3 Recharging Card 3 Call Charge Transfer 3 Security Services 3 PC data security 3 Bars and restrictions 3 Machine subscriptions 3 Control 3 Control Plus 3 International calls 3 Mobile phone abroad 3 Calls and text messages abroad 4 Data transfer abroad 4 Cap on international data transfer 4 Sonera Traveller s Talk 5 Other charges 5 Invoicing 5 Reference numbers 5 Abbreviations used in the price list 5 Customer service 6 Sonera Directory Enquiries Sonera s own directory service puts you through for no extra charge. Save the number on your phone! With our easy-to-use service, you just have to tell us who you want to call, and we will connect your call for no extra charge. Our pricing scheme is simple: calling the number costs 1 per call and talking to our customer agent 2,80 per minute + the mobile call charge or local network charge. A call connected through Sonera Directory Enquiries costs the same as if you had called the number directly. You also receive the number automatically by SMS. Activate services through self-service Send an SMS or log onto the Omat Sivut portal at All this information available in English at Price list for Sonera Exact Subscriptions For mobile phone use, Sonera offers the Exact subscription and the Basic subscription with usage-based invoicing. In addition, we offer the Wireless Surf subscription suitable for Internet sticks, tablet devices and laptop computers. Sonera Exact All the packages available for Sonera Exact subscriptions from Start to Total contain SMSs, MMSs, calls, video calls and Internet access at the maximum transmission rate and volume of the package. You can always upgrade your package entity to another Exact package entity or change your individual SMS, call or surf package to a bigger one without extra cost. In addition to standard packages, special packages are available for people who text a lot or who often surf the web on their tablet. Read more at Price list for Call Message Sonera Exact package package 7) Web transmission rate All the packages available to the Sonera Exact subscription from Start to Total contain text and multimedia messages, calls, video calls and Internet access with the maximum transmission rate and with the maximum data volume included in the package. When the data volume included in the surf package has been used up, the customer can continue surfing at a lower transmission rate without an extra charge or buy an additional package and continue surfing at the maximum rate. In addition to standard packages, we also provide special packages for people who text a lot or surf on a tablet. Read more at: In Start, Practical, Smart, Super and Enormous packages, an individual package can be upgraded one step. The new package then replaces the old one, and the monthly charge for the total package changes. The total package selected can be exchanged for any other Exact package entity. The number of changes is limited to one per invoicing period. Supplementary services to the Exact subscription Friend Family Balance Agreement Multi-SIM Total per month Start Mbit/s 9,90 Plus Calls Mbit/s 11,90 Plus Messages Mbit/s 11,90 Plus Surf Mbit/s 11,90 Practical Mbit/s 13,90 Plus Calls Mbit/s 16,90 Plus Messages Mbit/s 16,90 Plus Surf Mbit/s 16,90 Smart Mbit/s 19,90 Plus Calls Mbit/s 24,90 Plus Messages Mbit/s 24,90 Plus Surf Mbit/s* 24,90 Super Mbit/s* 29,90 Plus Calls Mbit/s* 34,90 Plus Messages Mbit/s* 34,90 Plus Surf Mbit/s** 34,90 Enormous Mbit/s** 39,90 Plus Calls Mbit/s** 44,90 Plus Messages Mbit/s** 44,90 Plus Surf Mbit/s** 44,90 Total Mbit/s** 49,90 Texts Mbit/s 19,90 Surfboard 3G Mbit/s 17,90 Surfboard 4G Mbit/s** 24,90 With the package 2) entity you select, you can use your phone abroad without any worries in Telia- Sonera s networks within the Nordic and Baltic countries at the same price as in Finland. The data transmission rate and volume available depend on the package chosen. Start and Practical 1 GB, Smart,Super and Texts 10 GB, Surfboard 3G, Enormous and Total 20 GB, Surfboard 4G 50 GB. The data transmission rate and volume available depend on the package chosen. Start and Practical 1 GB, Smart, Super and Texts 10 GB, Surfboard 3G, Enormous and Total 20 GB, Surfboard 4G 50 GB. * The package enables the use of Sonera s Real 4G network. ** The package enables the use of Sonera s Real 4G network. The specified maximum speed is only available in the 4G network. * The package enables the use of Sonera s Real 4G network. ** The package enables the use of Sonera s Real 4G network. The specified maximum speed is only available in the 4G network. Other prices applied to Sonera Exact Connection charge for the subscription 0,00 Calls exceeding the package 0,099 SMSs and MMSs exceeding the package maximum: 0,099 Call set-up charge / call 0,00 SMS from Finland to abroad / message Charge for package change 0,00 - as self-service 0,00 Additional Surf package of 2 GB, 2,00 (for surf rates from Start to Practical) Additional Surf package of 10 GB, 2,00 (for surf rates Smart, Total, Texts and Surfboard 3G) 1

2 Sonera Basic The invoicing of the subscription is always based on usage, and no packages can be connected to the subscription. Monthly charge 1,90 Connection charge for the subscription 3,90 Per-minute charge 1) 0,08 Call set-up charge / call 0,00 Text message / message 0,08 SMS from Finland to abroad / message MMS / message 0,40 Video calls to all networks / min 0,19 Data transmission /hour or part of hour (rate 1 Mbit/s) 0,80 - Maximum charge for data transmission / day 1,90 Supplementary services to the Basic subscription One Euro Sunday Traveller s Talk Friend Family Balance Agreement Multi-SIM Other message services SIM card replacement Card replacement/subscription 0,00 SIM card activation By customer service 9,90 Self-service 0,00 Change of subscription number Change of subscription number 3,90 Change of ownership Change of ownership/activation charge 3,90 Changes of ownership (for example from user to subscription owner) are only subject to the activation charge. Any supplementary services included in the subscription are transferred free of charge to the new owner (with the exception of services included in a Corporate Agreement). Number reservation Number reservation charge 50,00 Reconnection of a disconnected subscription Subscription set-up charge 9,90 - Self-service 3,90 Quick reconnection of a disconnected subscription 30,00 - Self-service 16,00 SMSs Sending an SMS in Finland 5) 6) 0,09 SMSs to foreign phone numbers/each Sending an by SMS in Finland using key words SPOSTI and SPOSTIY /message 0,09 Voice Mail Activation charge (free of charge in connection with new subscription orders) 3,90 Calls to Voice Mail /min - From a Sonera Mobile Subscription 2) 0,17 - From the fixed network Mon to Fri 7am to 5pm 0,24 Other times 0,16 Change of direct retrieval number 0,00 Calls to Voice Mail are subject to a per-minute call charge for each new minute. Sonera ID Monthly charge 0,00 SIM card replacement charge 0,00 Activation charge 0,00 Sonera ID is a free-of-charge supplementary service for mobile subscriptions. Contacts Adding a new contact by SMS 0,17 Contact or group search by SMS 0,17 Fax Activation charge 1,93 Self-service 0,00 Outgoing fax calls are subject to the mobile call charge for the subscription type in question. Directory services Sonera Directory Enquiries Opening charge 1,00 Service charge /min 2,80 + mobile call charge / local network charge Connecting through 0,00 Number details by SMS 0,00 After the call has been connected through, the call costs the same as calling that number directly would cost. Sonera Directory Search Successful search 1,20 Unsuccessful search 0,14 Ordering additional search results 0,11/ additional page Mobile call charge (mcc) = per-minute charge according to the subscription type used Sunday calls for 1 only When you conclude a fixed-term One Euro Sunday agreement, you get calls on Sundays for only 1 throughout the year. In other words, you can call as much as you want on Sundays and you only pay one euro for the whole day! The offer applies to standard-rate domestic calls only. The service is only available for the Basic subscription. Further information is available at Sonera Wireless Surf 3) The Wireless Surf subscription contains a Surf package of the customer s choice, enabling surfing on the Internet. The subscription is designed for use in laptops and Internet sticks. The prices do not include international data transfer. Please check the applicable international data transfer prices at For more information on Sonera web packages, please see Packages recommended for use with laptops and Internet sticks Smart Surf Monthly charge 11,99 Includes 3 GB of domestic data transmission at maximum speed in Sonera s 3G network during the billing period. Additional package 1 GB 1,90 Total Surf Monthly charge 18,04 Includes 20 GB of domestic data transmission at maximum speed in Sonera s 3G network during the billing period. Additional package 5 GB 1,90 Smart Surf 4G Monthly charge 19,90 This new-generation mobile broadband allows you surf and download files at an incredible speed. Includes an unlimited volume of domestic data transfer in Sonera s 3G and 4G networks at a maximum speed of 50 Mbit/s. To be able to use the ultra-fast connection, you need a 4G Internet stick. Total Surf 4G Monthly charge 29,90 Includes an unlimited volume of data transmission in Finland at the maximum rate of 100 Mbit/s in Sonera s 3G and 4G networks. Tip! To check the costs of your web package, use the Sonera application or SMS: Send the message GSALDO to ( 0.17). You will get the details of your data transfer costs in the ongoing month and the end date of the invoicing period in the return message. Sonera Spotify Premium Sonera Spotify Premium is a music service for Sonera mobile customers. It provides a legal way to store music on your computer and mobile. Its evergrowing music library boasts more than 10 million songs for unlimited listening. The service is available through the Spotify Premium player software which is installed on the computer and/or mobile phone. The service costs 9.95 per month. The normal service charge ( 9.95) will be charged on your mobile phone invoice each invoicing period regardless of whether you use the service on a computer or on a mobile phone. Data transfer is not included in the usage fee. Read more and order at Voice services Sonera Family Activation charges/service 3,90 - self-service/service 0,00 Monthly charge/service 2 to 7 subscriptions 7,01 Adding a Sonera Business Subscription to the Family service Activation and change charge/subscription 1) 3,90 Activation and change charge online/subscription 1) 0,00 For more information on the Family service, log on to 1) If you include a Business Subscription to your Family service in connection with activating the Family service for the first time, the inclusion is included. Otherwise, this is subject to a charge. Sonera Friend Activation charge 0.00 Monthly charge / Friend number 1.00 Later number changes 1.00 /number - Self-service 1.00 /number Free reachability services Conference call 10) Consultation call 10) Call waiting Call transfer 11) 2

3 Call forwarding If you activate the call forwarding yourself on your phone, it is free of charge. If Sonera activates call forwarding for you 8,02 Call rates - Call forwarding in Finland to a Sonera Mobile Subscription 9) or a fixed-line number: free of charge - Call forwarding to the number of another mobile operator: the person forwarding the calls pays the charge for calling from his/her number to the recipient number listed for the subscription type in question - Call forwarding from Finland to a Sonera number abroad: free of charge to the person forwarding the calls. The call recipient pays the reception charge - Call forwarding from Finland to an international number: The person forwarding the calls is charged the same fee as for calling a Sonera 990 international call to the country in question - Call forwarding from abroad to Finland: unconditional call forwarding to another Sonera Mobile Subscription or your own Voice Mail is free of charge for the person forwarding the calls Unconditional call forwarding is subject to the recipient charge and the call charge to Finland of the operator in question, as listed in their roaming price list - Call forwarding from abroad to abroad: The person forwarding the calls is charged the Sonera 990 call charge to the country to which the calls have been forwarded. Conditional call forwarding is subject to the recipient charge and the call charge to Finland of the operator in question, as listed in their roaming price list. Multi-SIM Activation charge 3,90 Monthly charge 5,00 For more information on the Multi-SIM service, log on to Balance and payment services Balance Agreement Activation and change charge 3,90 Monthly charge 1,71 Balance Watch Activation charge 0,00 Monthly charge 0,00 Balance Enquiry By SMS 0,17 By contacting customer service/enquiry 0,91 Online or using a mobile browser 6) 0,00 Call itemization 14) One-off call itemization - ordered in advance/subscription 9,90 - ordered afterwards/subscription 9,00 Regular call itemization - Activation charge 9,00 - Activation charge, self-service 0,00 - Monthly charge/month 2,08 - Monthly charge/month (electronic invoices) 8) 0,00 Complete call itemization for the user 9,00 Location data itemization/order 9,00 Invoicing surcharge if sent to an address which is not the invoicing address/per itemization 9,00 If the customer wants the complete call itemization or the location data itemization to be charged on a separate invoice, it is subject to the invoicing surcharge 10,40 Payer s Itemization Activation charge 9,90 Paper invoice for Exact and Basic subscriptions Charge for paper invoice 1,90/invoice Electronic invoice Invoice 0,00 e-invoice 0,00 Online or using a mobile browser (Omat Sivut) 6) 0,00 Postponed invoice due date Payment agreement as self-service 3,00 /payment agreement Approve message by SMS 0,17 /message Interactive voice response system ( ) 0,17 /call + mcc/lnc Online or using a mobile browser 6) 0,00 Concluding a payment agreement by contacting customer service 9,00 /payment agreement Invoice details by SMS Invoice details automatically to mobile phone 15) Activation charge 3,97 Activation charge, self-service 1,93 If the mobile phone invoice is sent only electronically, no connection charge is collected. Invoice detail retrieval by SMS to ) 17/retrieval Payment reminder Usage by SMS - payment reminder management *) 0,17 - Online 0,00 *) If a customer s mobile invoice is delivered electronically only, the service management messages of Payment Reminder are free. Recharging Card When recharging over the Internet no activation charge Electronic Recharging Card (from an R-kioski) activation charge 1 (not applicable to Easy subscriptions) Printed Recharging Card 20 - activation charge 1 (not applicable to Easy subscriptions) Call Charge Transfer Activation charge 9,90 Monthly charge 0,86 Security Services PC data security Full security/month 7,99 Anti-Virus and Firewall/month 6,99 Read more at Bars and restrictions Activation charge 0,00 Change charge 9,90 - Bar on incoming and outgoing SMSs - Bar on making/receiving calls abroad - Bar on international network use - Bar on international data transfer - MMS bar - Data traffic bar - Entertainment, information, service and adult-entertainment call bar - Entertainment, information, service and adult-entertainment message bar - Caller ID bar - Incoming and outgoing SMS bar in foreign networks Machine subscriptions Control 3) Activation charge 1,24 - Self-service 1,24 Monthly charge 0,87 Data package 2 MB/month 1,24 Data package 5 MB/month 2,36 Data package 10 MB/month 2,60 - Traffic exceeding the package (all packages) 1,23 /MB MMS / message 0,40 SMS / message 0,08 A Data package must always be connected to the service. Control subscriptions can also be combined with the data options in the Sonera offering (Mini Surf, Pocket Surf, Surf, Budget Surf and Total Surf) Control Plus 3) Activation charge 8,02 Monthly charge 6,83 Data (9.6 kbps) /min 0,10 Voice 4) 0,42 SMS charge/ message - To all mobile subscriptions 0,08 International calls When you call abroad, the call rate consists of a mobile call charge (mcc) based on the type of subscription and of the international call charge of the operator selected by the customer. The mcc is the same as the charge for calls placed from the subscription to the fixed network in Finland. Video calls made abroad are subject to an international call charge of the operator selected and to a video call charge, which is determined based on the subscription type. For further information on Sonera 990 and 990 Express International Calls, please see When making an international call, you may select the service provider of your choice by selecting the international telecommunications operator prefix of your choice. If you dial the international prefix 00 or + (on a mobile phone) without the operator prefix, your calls will be automatically routed to the 990 network. Mobile phone abroad Calls placed and calls received abroad and supplementary services are divided into six price categories, each of which has a standard rate of its own whatever the day of week, time of day or the operator. The table below indicates the charges for calls and supplementary services abroad. For more information on price categories, foreign operators, coverage, supplementary services and prices, please log on to 3

4 Calls and SMSs abroad Receiving SMSs is toll-free all over the world. In price category 1 and 2, the minimum charge for calls placed to Finland, the country of stay or other countries of price categories 1 and 2 is the charge for 30 sec. After this, per-second charging is applied. In the other price categories, the charging unit for calls is 30 seconds. In price categories 1 and 2, call reception is charged for in periods of 1 sec; in the other price categories the period is 30 sec. The prices apply to standard-rate calls and SMSs, not to special-rate calls or messages to service numbers, for example. Price category 1 2 Calls to Finland, the country of stay, or price category 1-2 countries: /min 0,36 0,36 Calls to price group 3-6 countries: /min 1,62 1,62 Call reception /min 0,10 0,10 SMS sending /each 0,11 0,11 3 2,64 1,07 Please note that when abroad the price for calling to local service numbers may vary by operator also as regards the same service number, and that the calls are charged for according to the price the local operator has informed Sonera of. Additionally, toll-free service numbers offered to local residents are not necessarily toll-free for Sonera s customers. The Sonera Exact packages also include Internet use and calls and messages in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania, when you make a call or send a message to these countries or to Finland, and when you receive a call in these countries. Other use abroad is charged for according to the Calls and SMSs Abroad and Data Transmission Abroad price lists. 3 B ,86 2,13 1,87 0,26 1,67 1,87 1,67 Data transmission abroad The price for data transmission in the countries of price categories 1, 2 and 3B is determined by the data transmission service that the subscription has in Finland, as shown in the table below. For example, if you have the Smart Surf service on your Internet stick in Finland, you have 50 MB per day available to you for 7,04 in price category 1. In Sonera Exact package entities, data transfer in TeliaSonera s networks is included in the domestic Surf package in price category 1. In the countries of price categories 2 and 3B, you have 20 MB available to you. If you have a Sonera Basic subscription, you have 20 MB per day at your disposal in the countries of price categories 1, 2 and 3B. Data transfer service of the subscription in Finland Price category 1 The most commonly used domestic data transmission services on Internet Sticks: Smart Surf, Total Surf and Data Month Sonera Exact and Sonera Basic subscriptions OR the most commonly used domestic data transmission services on mobile phones, e.g. Data Hour, Mini Surf and Surf, OR no domestic data transmission service on the subscription Usage during a day Additional package for the day Usage during a day Additional package for the day but no more than 7,04 /day (max 50 MB) 7,04 / 50 MB but no more than 4,02 /day (max 20 MB) 4,02 / 20 MB Price category 2 but no more than 11,07 /day (max 50 MB) 11,07 / 50 MB but no more than 6,03 /day (max 20 MB) 6,03 / 20 MB Price category 3B 2,00 /MB but no more than 14,10 /day (max 50 MB) 14,10 / 50 MB 2,00 /MB but no more than 8,05 /day (max 20 MB) 8,05 / 20 MB Price category 3-6 Data transmission 12,49 /MB Data transmission in countries of price categories 1, 2 and 3B Data transmission in the countries of price categories 1 and 2, 0,86/MB, and in the countries of price category 3B, 2,00/MB, charged in blocks of 1KB until the charge per day is used up within 24 hours (from 0 am to 24 pm Finnish time). An additional package can be ordered for usage that exceeds the per-day usage within 24 hours. The entire price of the additional package is collected at the time the order is placed. Additional packages are valid until midnight (Finnish time) of the day of order. Data transmission in the countries of price categories 3 to 6 In the countries of price categories 3 to 6, data transmission is charged for in blocks of 50 KB, and the price is 0,61/ 50 KB. Data transfer of Control subscriptions In the countries of price categories 1 and 2, the data transmission of Control subscriptions costs 0,86/ MB and is charged for in blocks of 1 KB. In the countries of price categories 3 to 6, data transmission costs 0,61/50KB. Exceptions are Turkey and Thailand, where data transmission costs 0,14/50 KB Sending multimedia messages abroad costs 0,40/message + the data transfer charge applied to the price category. Receipt of a multimedia message abroad is charged at the price applied to data transfer in the price category in question. Placing video calls abroad is charged at the call price applied to the price category + an additional video call charge of 1,26/min. Video calls received in a foreign country are subject to a call reception charge according to the applicable price category + an additional video call charge of 0,26/min. The charged unit for the additional video call charge is 1 second. Cap on international data transfer The cap guarantees that your mobile transfer charges abroad will not exceed 62,00 per month in an invoicing period. As of July 1, 2010, Sonera s mobile subscriptions have had a cap on international data transfer. When you transfer data abroad and approach the cap, you will get an SMS informing you on how to proceed. If you do not change the cap, the data connection will be disconnected when you reach the limit. You will get another SMS warning before the disconnection. The cap alternatives for international data transfer are 124, 372, 620, 1860 and 6,200 per invoicing period. Changes regarding the cap on international data transfer are free of charge. You can change the price cap of international data transfer by SMS 17). The SMS is free of charge in Finland. Abroad, the message is subject to the applicable standard SMS prices. You can also change the cap at the Omat Sivut site. At Omat Sivut, you can raise the price cap up to 1,860 euros. You can raise the cap to 6,200 euros or remove it altogether by contacting our customer service. For further information, please see Price category 1: Denmark, Estonia, Latvia, Lithuania, Norway, Sweden Price category 2: Andorra, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Germany, Faroe Islands, France, French Guiana, Gibraltar, Greece, Guadeloupe, Guernsey, Jersey and the Isle of Man, Hungary, Ireland, Iceland, Italy incl. San Marino and the Vatican, Liechtenstein, Luxembourg, Malta, Martinique, Monaco, Netherlands, Poland, Portugal, Reunion, Romania, Russia, Slovakia, Slovenia, Spain and Canary Islands, Switzerland, United Kingdom incl. Northern Ireland Price category 3: Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Croatia, Georgia, Kazakhstan, Kosovo, Kyrgyzstan, Macedonia, Moldova, Montenegro, Serbia, Tajikistan, Turkmenistan, Ukraine, Uzbekistan Price category 3B: Thailand, Turkey Price category 4: Canada, United States (incl. Hawaii, Puerto Rico and the U.S. Virgin Islands) 4

5 Price category 5: Australia, China, Hong Kong, India, Japan, Macau, Malaysia, New Zealand, Singapore, South-Korea, Taiwan Price category 6: Afghanistan, Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Virgin Islands, Brunei, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, Costa Rica, Côte d Ivoire, Colombia, cruise ships, Cuba, Democratic Republic of Congo, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Falkland Islands, Fiji, French Polynesia, Gabon, Gambia, Ghana, Grenada, Greenland, Guatemala, Guinea, Guinea- Bissau, Haiti, Honduras, Indonesia, Iraq, Iran, Israel, Jamaica, Jordan, Kenya, Kuwait, Laos, Lebanon, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Morocco, Mauritius, Mexico, Mongolia, Montserrat, Mozambique, Namibia, Nauru, Nepal, Netherlands Antilles, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent and the Grenadines, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Sri Lanka, South Africa, Sudan, Suriname, Swaziland, Syria, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Turks and Caicos Islands, Uganda, Venezuela, Vietnam, United Arab Emirates, Yemen, Zambia, Zimbabwe Sonera Traveller s Talk Sonera Travel Benefit is a service which can be ordered separately, and has no connection or monthly charges. The Traveller s Talk service is available only for the Basic subscription. Call placement/min 0,08 Call set-up charge/call 0,49 Sending an SMS/each 0,08 Call reception/min 0,00 The Sonera Travel Benefit prices are valid for standard-rate calls placed from TeliaSonera s network to Finland, Sweden, Norway or Denmark. Estonia, Latvia or Lithuania and for calls received and standard-rate SMSs sent in TeliaSonera s network in Sweden, Norway, Denmark, Lithuania, Estonia or Latvia. Call placement and call reception are charged in periods of 60 seconds. The calls placed are subject to a call set-up charge. The prices are valid only in TeliaSonera s own networks, i.e. Telia and Sweden 3G in Sweden, Telia in Denmark, NetCom in Norway, EMT in Estonia, LMT in Latvia, and Omnitel in Lithuania. If the phone automatically changes the network abroad, the network may change between calls. In this case, calls are charged for according to the Calls and SMSs Abroad price-list. Other charges General emergency number 112 Service provider hotline services 0800-prefixed numbers Calls to a Sonera Cid number (prefix 0201-, 0203-, 0204-, 0205-, or 0207 ) Free of charge As listed in the service Service charge +mcc Free of charge Universal access numbers (More information on the numbers is available online at Other company numbers (More information on the numbers is available online at prefixed numbers mcc 071-prefixed numbers (Sonera Permanent Number) Service providers content services mcc - password retrieval Free of charge Sonera service SMS search word - list 1/retrieval 0,14 - instructional message/message 0,14 Calls from the fixed network to mobile phones 9) /min - weekdays Mon to Fri 8am to 5pm 0,244 - other times 0,16 Calls placed using the prefix ,17 +lnc ( 0.10/call /min) - Directory detail change/subscription 2,00 SIM unlocking code from customer service 9,90 - from Omat Sivut 0,00 - self-service by calling the service menu mcc/lnc Subscription with device - Agreement termination charge 100,00 (Also, if the customer has not paid the full recommended price for his/ her device, the uninvoiced sum will be charged) Invoicing Delivery charge for printed invoice 1,90 Invoicing surcharge for invoices sent abroad: /invoice 16,16 Copy of sent invoice /invoice 9,00 Payment reminded (tax free) 5,00 (Potential other collection costs will also be charged) Concluding a payment agreement by contacting customer service /payment agreement 9,00 It is also possible to conclude a payment agreement for an invoice/invoices as self-service by SMS, on the Internet ( or via the mobile phone s browser. Payment agreement as self-service 3,00/ payment agreement - Approve messages for agreements concluded by SMS are subject to an additional charge of 0.17/ message - Agreements concluded using the interactive voice response system are subject to an additional charge of 0.16/call + mcc/lnc - Online or using a mobile browser the data transfer is charged in accordance with the data transfer service of the subscription Change of invoicing period 15,00 Penalty interest is charged on late payments as of the invoice due date. The annual penal interest according to the Interest Act is the valid reference rate set by the Bank of Finland plus 7 percent. The invoicing period is one month. A new invoicing period commences monthly and always on the same date (for example starts on the 8th day of every month and ends on the 7th month of the following month). The first invoicing period may be longer or shorter. The monthly charge will not be charged for the month in which the subscription was activated, with the exception of the monthly charges of voice and SMS packages. If a customer does not use all the calls and/or messages included in the monthly charge for his/her subscription/ package, the unused minutes/messages will not be refunded to the customer. If a customer relationship lasts less than one month, a full monthly charge will be collected. No invoice is sent during the invoicing month, if the total of a paper invoice is less than 20 or the total of an electronic invoice is less than 10. With business customers, the invoicing limit is 50. In such cases, the amount is carried over to the next month s invoice. Customers with Sonera Exact receive an invoice for each invoicing month, regardless of the invoice total. Charges for calls made in Finland: per-minute charge according to the mobile subscription type for each minute or part of minute. The pricing applies to the Sonera Basic subscription and the Sonera Exact subscription in the case of calls not included in the package. In the call packages of the Exact subscription, domestic calls are deducted from the selected total number of minutes on a per-second basis. Reference numbers 1) The per-minute price of calls exceeding the package does not apply to calls to premium-rate service numbers or company numbers or to international calls or calls made abroad. 2) By selecting a suitable package entity to your Exact subscription, you can use your phone abroad without worry: the Call, Message and Surf package automatically includes usage in Sweden, Norway, Denmark, Estonia, Latvia and Lithuania, when you call or send messages to any of these countries or to Finland and when you receive calls in these countries. In the above countries, the subscription operates only in TeliaSonera s networks. The pricing of a domestic Call, Message and Surf package is applied abroad on the conditions specified in the service description of the Exact subscription. With the packages of the Exact subscription, you can also make calls and video calls and send SMSs and MMSs to the Nordic and Baltic countries (Sweden, Norway, Denmark, Estonia, Latvia and Lithuania) at the price of your domestic total package. Calls are included in the package, if they are made using one of the following international prefixes: +, 00, 990 or The pricing is applied only to standard-rate international prefixes, not to service numbers or other premium-rate numbers. 3) A data connection is always charged for when network capacity has been reserved for the connection. Sonera is not liable for the service provider s system or its availability at a certain time. Sonera is not responsible if messages are not sent or received by the recipient or cannot otherwise be used for reasons attributable to the users terminal equipment or its features. Sonera is not responsible for any files or parts of files that are lost, not received or received corrupted on account of a lost data connection. 4) The set-up charge for a data call is 0.11/call, and it is charged when the call has lasted 30 seconds. 5) The maximum length of one SMS is 160 characters. Some terminal devices allow you to write and send text messages of more than 160 characters. In these cases, the message transmitted over the mobile network is split into messages of up to 160 characters, and each of these messages is subject to a standard text message transmission charge. 6) When using the service on mobile browser, the data transfer charge for the data transfer service of the subscription applies. 7) The SMS package of Sonera Exact contains standard-rate domestic text messages sent from mobile to mobile, including messages sent from Omat Sivut (My Pages) (also text messages sent to a group of recipients with the search words TEKSTI, TEKSTIY, RT, RTY). 8) For customers who only get an electronic invoice, the regular call itemization (if applicable) is also available electronically in the Omat Sivut portal. 9) In this price list, Sonera Mobile Subscriptions are considered to include the subscriptions listed in this price list as well as any Sonera Mobile Subscriptions that have been taken off the market, as well as Sonera Easy subscriptions and Sonera Business Subscriptions. 10) Invoiced on a separate invoice. 11) The caller pays the full call time. Moreover, the person forwarding the calls pays the second connection until the end of the calls. 12) Invoiced according to the lowest call rate available to the customer. 13) When calls are made from the fixed network, the local network charge of the subscription operator concerned is added to the prices. If the customer of the fixed telephone network has the Sonera Voice Agreement or Sonera Company Voice Agreement, calls to mobile subscriptions are charged for according to the price-list of the Voice or Company Voice Agreement. The price-lists are available on the Internet at For fixed-to-mobile calls placed with the prefix 90101, see page 18 of this price-list. For the prices of other service providers, see the service provider s price-list. 14) Details predating 4 months are charged based on actual costs. 15) The invoice data are sent automatically to the mobile phone when the invoice has been generated. 16) Invoice details can be retrieved by sending the message LASKU to the number ) Changing the price cap of international data transfer by SMS: send the message MUOKKAA RAJA to Abbreviations used in the price list mcc mobile call charge lnc local network charge icc international call charge 5

6 Customer service Sonera Customer Service (local network charge/mobile call charge) (calling from abroad icc) Mon to Fri, 8am to 8pm Sat, 9am to 4.30pm Problem hotline (local network charge/mobile call charge) Mon to Fri, 8am to 8pm Sat, 9am to 4.30pm The information is based on the information available in 1/2013. The prices are inclusive of VAT, and they include domestic usage, unless otherwise stated. TeliaSonera Finland Oyj reserves the right to changes. For the latest price details, visit our website at TeliaSonera Finland Oyj, Registered office: Helsinki, Teollisuuskatu 15, FI Helsinki, Tel , business ID , VAT FI