c. Researcher: A researcher is someone using West Glamorgan Archive Service for research, including potential and future researchers.
|
|
- Belinda Young
- 8 years ago
- Views:
Transcription
1 ACCESS POLICY 1. Context West Glamorgan Archive Service is the joint archive service for the councils of the City and County of Swansea and Neath Port Talbot County Borough, acting through the West Glamorgan Archives Committee. It is based at Swansea Civic Centre and operates an additional service point at the Neath Mechanics Institute. One of the aims of the Archive Service is to provide, with courtesy and efficiency, a professional archive service to the owners and users of archives. It produces a 5-year service improvement plan and an annual work plan, showing its stakeholders how it intends to achieve its objectives. The Archive Service publishes information for its users about its performance in the form of an annual report, and in annual returns made to the Chartered Institute of Public Finance and Accountancy. 2. Definition of terms a. Community: The community served by West Glamorgan Archive Service includes the residents of the City and County of Swansea, residents of Neath Port Talbot County Borough, and other UK and overseas residents. They may or may not make personal visits to the Archive Service. They may contact the Archive Service by post, fax, or telephone. b. User: The users of West Glamorgan Archive Service include any person who uses any kind of service provided by the Archive Service, and includes potential users as well as established users. c. Researcher: A researcher is someone using West Glamorgan Archive Service for research, including potential and future researchers. d. Stakeholder: The stakeholders in West Glamorgan Archive Service include its parent authorities, depositors of records, partner organisations and users and potential users of the Archive Service. 3. Aim / purpose of policy West Glamorgan Archive Service has prepared this Access Policy statement in line with the principles and provisions of the Public Services Quality Group Standard for Access to Archives. It is to be used in conjunction with the strategies and action plans drawn up by the Archive Service for specific issues. This policy will outline the principles which will ensure all stakeholders of the Archive Service are aware of their rights, and also their responsibilities, in terms of access to the services which the Archive Service provides.
2 4. General principles West Glamorgan Archive Service shall aim to serve its community as effectively and efficiently as possible. West Glamorgan Archive Service shall aim to serve all of its community, devising a range of services appropriate to the community s stated or implied needs. It will not discriminate against any member of its community. User services function through processes in which the user is an active participant and in which he or she has responsibilities as well as rights. The Archive Service shall communicate clearly these responsibilities and if necessary enforce them. All Archive Service policies are available for scrutiny. The Archive Service shall ensure that its performance in regard of its access policy is capable of being audited. The Archive Service will continue to work in partnership with relevant local and national societies. It is clear who manages the Archive Service, and how they can be contacted. All staff are clearly identifiable and are fully trained to undertake their jobs, or are supervised trainees. The Archive Service welcomes deposits of material from all of its community, in line with its Collection Policy. Historical records are collected and preserved on the understanding that they will be accessible to all who wish to use them for study and research, subject to any relevant legal restrictions or preservation issues. 5. On-site access West Glamorgan Archive Service provides an on-site public service for its community from its headquarters in Swansea Civic Centre and from its service point in Neath. Practical information on accessing the Archive Service facilities is made widely available to the public. Access to original documents owned and held on deposit by the Archive Service is available in the archive searchroom at Swansea Civic Centre. Access to original documents owned by the Neath Antiquarian Society is available in the archive searchroom in the Neath Mechanics Institute, a service which is managed by the Archive Service on behalf and with the assistance of the Society. Researchers are required to register with the Archive Service prior to accessing original archival material in either of these two locations. Information on both the registration process and the documentation required to register is made available to the public. Archive Service staff are available at each service point to supervise researchers in the use of original, facsimile and surrogate material. The Archive Service expects all users to treat other users and Archive Service staff with both respect and courtesy. On-site, personal access to the collections is free of charge, although a reasonable fee is charged for copies produced. Our table of fees and charges is advertised in our searchrooms and on our website.
3 Finding aids are provided in the form of detailed handlists and indexes. Rules and procedures for the use of the searchrooms in each service point are clearly displayed. By registering as a user of West Glamorgan Archive Service, researchers agree to abide by these rules and procedures. The Archive Service makes clear to users their responsibility to assist in ensuring the long-term preservation of archival materials. At both service points, users can obtain information on the use of archives for research, and view a range of resources relating to the area covered, in facsimile or surrogate form. The Archive Service welcomes visits from external groups, including local societies, schools and universities. The Archive Service aims to provide physical access, signage and onsite facilities which are compliant with the Disability Discrimination Act (1995). The Archive Service ensures that its reception area complies with the guidelines outlined in Swansea Council s Regeneration Directorate Equalities & Access to Services Working Group Public Reception Areas Checklist. When providing information to the public, the Archive Service strives to comply with the procedures outlined in the Swansea Council s Regeneration Directorate Equalities & Access to Services Working Group Handy Guide 1 - Providing Accessible Written and Verbal Information. When welcoming visiting groups to the Archive Service, be they internal or external, the Archive Service aims to follow the guidance provided in Swansea Council s Regeneration Directorate Equalities & Access to Services Working Group Handy Guide 2 - Planning & Running Accessible Meetings. The Archive Service has a feedback mechanism for receiving comments and complaints from users at both its service points. Each year, the Archive Service takes part in the Public Services Quality Group Survey of Visitors to UK Archives in order to gauge levels of user satisfaction with its service. 6. Remote access The Archive Service aims to reach out to potential users of the service through special events in order to develop our user base, in line with targets outlined in the West Glamorgan Archive Service Audience Development Plan. The Archive Service recognises that not all its users wish, or are able to visit one of the service points in person. Basic enquiries about Archive Service holdings are therefore welcomed by telephone, mail and . A research service is available where remote users have more in-depth queries, and a reasonable charge is made for this service. The Archive Service aims to respond to all written enquiries within 10 working days. The Archive Service makes information on the service provided, including details of opening hours, locations and collections held, available on its website.
4 The Archive Service is further developing remote access to its catalogue using archive management software and also through partnership working with external organisations. 7. Access restrictions West Glamorgan Archive Service aims to encourage as much access by researchers to primary source material as is compatible with the permanent preservation of unique and irreplaceable material. There should be a presumption of openness. Any restrictions on access, along with the reasons for these restrictions, are clearly communicated to users. The Archive Service strives to provide copies of archive materials when requested. Where copies cannot be made, the reasons will be fully explained to the user. The Archive Service has prepared procedures for complying with the provisions of the Data Protection Act (1998), the Freedom of Information Act (2000) and the Environmental Information Regulations (2004). Access to archive materials may be restricted in line with this legislation. The Archive Service has a limited number of research spaces, and on busy days it may not be possible to accommodate everyone wishing to use the facilities within the research area. Advance bookings can be made, and details of how to make a booking are made available to the public. The Archive Service endeavours to provide access to new deposits as soon as possible after receipt. Collections are added to a cataloguing programme which is subject to change according to the demands of the service. Collections will not be made available to researchers until they are fully catalogued. 8. Fees and charges Current service charges are outlined in the Fees and Charges document. Fees and charges are publicised to users through notices in all service points and through the Archive Service website. 9. Related documents Public Services Quality Group Standard for Access to Archives WGAS Volunteers Policy WGAS Collection Policy WGAS Conditions of Deposit WGAS Preservation Policy WGAS Fees and Charges CCS Corporate FoI Policy CCS Corporate Welsh Language Scheme CCS Equal Opportunities Policy CCS Customer Services Strategy CCS Regeneration Equalities & Access to Services Working Group Public Reception Areas Checklist CCS Regeneration Equalities & Access to Services Working Group Handy Guide 1 - Providing Accessible Written and Verbal Information
5 CCS Regeneration Equalities & Access to Services Working Group Handy Guide 2 - Planning & Running Accessible Meetings
Anglesey Archives Service Access Policy
1. Introduction Anglesey Archives Service Access Policy This Access Policy will be subject to review. It should be seen as a working document and may be subject to modification before the formal review
More informationAccess Policy. Lancashire Archives
Lancashire Archives inspiring people and communities to explore their heritage; promoting and continuing to collect Lancashire's archives while preserving them for everyone to use and enjoy, now and in
More informationWest Midlands Police and Crime Commissioner Records Management Policy 1 Contents
West Midlands Police and Crime Commissioner Records Management Policy 1 Contents 1 CONTENTS...2 2 INTRODUCTION...3 2.1 SCOPE...3 2.2 OVERVIEW & PURPOSE...3 2.3 ROLES AND RESPONSIBILITIES...5 COMMISSIONED
More informationIf you require further information concerning any of the areas covered in these notes, please contact us on 01942 404 430.
Wigan Archives and Local Studies, Wigan Council January 2014 How to Use the Wigan Archives Service Welcome to the Wigan Archives Service. The following notes will help you to use the Archives if you have
More informationINDEX OF REPORT ITEMS
POLICY AND RESOURCES CABINET BOARD 27 TH MARCH 2008 FINANCE & CORPORATE SERVICES DIRECTORATE REPORT OF THE SOLICITOR AND CHILDCARE MANAGER INDEX OF REPORT ITEMS PART 1 - Doc. Code PRB-270308-REP-FS-DS
More informationPOSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS
POSITION DESCRIPTION, PERFORMANCE MEASURES AND TARGETS Attachment 1 Position Title: Administration Assistant Responsible to: Office Manager Responsibility: Office Administration Current Incumbent: (Vacant)
More informationNottinghamshire County Council. Customer Service Standards
Nottinghamshire County Council Customer Service Standards February 2014 Why do we have Customer Service Standards? Nottinghamshire County Council aims to deliver high standards of customer care and service
More informationHow To Be A Good Archive Service Member
STAFFORDSHIRE AND STOKE ON TRENT ARCHIVE SERVICE CUSTOMER CARE POLICY The Staffordshire and Stoke on Trent Archive Service is fully committed to providing a courteous, fair and equal service, which does
More informationProposed Public Records Legislation Consultation
Proposed Public Records Legislation Consultation Question 1 Do you agree that a public record is one that is created or received by a publicly funded authority, or do you think that the public status of
More informationCORPORATE RECORDS MANAGEMENT POLICY
1.1 Introduction Derbyshire County Council is dependent on its records to operate efficiently and to account for its actions. This policy defines a structure for Derbyshire County Council to ensure that
More informationHospitality Services Service Level Standards
Hospitality Services Service Level Standards Contents 1. Introduction and Purpose 2. Customer Promise 3. Definition of Services 4. Performance Tracking and Reporting 5. Complaints Management 6. Training
More informationAustralian Research Council. Client Service Charter
Australian Research Council Client Service Charter June 2014 Message from the Chief Executive Officer Page 2 The Australian Research Council (ARC) is committed to the Australian Public Service (APS) Values
More informationOFFICIAL. NCC Records Management and Disposal Policy
NCC Records Management and Disposal Policy Issue No: V1.0 Reference: NCC/IG4 Date of Origin: 12/11/2013 Date of this Issue: 14/01/2014 1 P a g e DOCUMENT TITLE NCC Records Management and Disposal Policy
More informationHow To Manage A Pensions Archive Trust
Pensions Archive Trust collections policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Pensions Archive Trust collections policy... 1 Contents... 2 Vision
More informationSwindon Borough Council Equality & Diversity Strategy. Agreed at Cabinet 14 th April 2010. Introduction
Swindon Borough Council Equality & Diversity Strategy Agreed at Cabinet 14 th April 2010 Introduction Swindon Borough Council wishes to be recognised as a leading public authority in the way it promotes
More informationEmail Services Policy
Email Services Policy CONTENTS Page 1 Introduction 3 2 Scope 3 3 Review and Evaluation 3 4 General Principles 4 5 Responsibilities 4 6 Business Use and Continuity 4 7 Personal Use 6 8 Managing Email Messages
More informationNHS CHOICES COMPLAINTS POLICY
NHS CHOICES COMPLAINTS POLICY 1 TABLE OF CONTENTS: INTRODUCTION... 5 DEFINITIONS... 5 Complaint... 5 Concerns and enquiries (Incidents)... 5 Unreasonable or Persistent Complainant... 5 APPLICATIONS...
More informationThe post holder will be guided by general polices and regulations, but will need to establish the way in which these should be interpreted.
JOB DESCRIPTION Job Title: Membership and Events Manager Band: 7 Hours: 37.5 Location: Elms, Tatchbury Mount Accountable to: Head of Strategic Relationship Management 1. MAIN PURPOSE OF JOB The post holder
More informationThe Trust. Customer Experience Policy. Customer Experience Team. Version: Final Version. Effective Date: July 2013. Affected Teams: All
The Trust Customer Experience Policy Customer Experience Team Version: Final Version Effective Date: July 2013 Affected Teams: All TABLE OF CONTENTS 1. INTRODUCTION... 3 2. AIMS OF THE CUSTOMER EXPERIENCE
More informationChapter 3: Details of services currently being provided in English only or bilingually... 5
Contents Chapter 1: Introduction and Background... 3 1.1 Introduction... 3 1.2 Preparation and Content of the Scheme... 3 1.3 Commencement date of the Scheme... 3 Chapter 2: Overview of Waterford City
More informationSocial Care Work Experience and the UK Budget
MSc Social Work at Swansea University Frequently Asked Questions (FAQs) Pertaining to applications for September 2014 entry. Contents A. Entry Requirements:... 2 B. Social care work experience... 3 C.
More informationNEW CASTLE COUNTY PUBLIC LIBRARIES MEETING ROOM POLICY
NEW CASTLE COUNTY PUBLIC LIBRARIES MEETING ROOM POLICY New Castle County Libraries welcome the use of their meeting rooms for public activities of a civic nature. Library meeting rooms are open to the
More informationCustomer Service Policy. A Modern & Efficient Council: Improving Customer Service
Customer Service Policy A Modern & Efficient Council: Improving Customer Service Preface This policy consists of three parts: Part 1 Commitment to Customers The first part of this policy is designed for
More informationCustomer Service Charter
Cover page Customer Service Charter (insert customer service pic) Customer Service Charter Last Review Date: August 2013 Page 1 Contents Introduction... 3 The Vision and Values of the City of Joondalup...
More informationBusiness Plan 2016-2017
Business Plan 2016-2017 March 2016 Contents Introduction... 3 About us... 5 Role of Registrar... 5 Objectives for 2016-17... 5 Work programme for 2016/17... 6 Activity 1 Continue to operate an accessible,
More informationDigital preservation policy
Digital preservation policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Digital preservation policy... 1 Contents... 2 Vision statement... 3 Policy...
More informationACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills
ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT Chief Officer: Chris Kiernan, Service Director, Education and Skills For authorisation: Governance Services Paul Frost 9.5.13 HR Rena Abraham 15.5.13
More informationAdmissions Policy. 1 Introduction
Admissions Policy 1 Introduction 1.1 The School is committed to delivering excellence in the quality of both its research and teaching at all levels and maintaining its high standards. It is firmly committed
More informationProperty Management Service Level Agreement
Property Management Service Level Agreement 2014 comms:3292 www.lancashire.gov.uk 2 Contents 3 Welcome Mission Statement 4 Customer Charter 5 Introduction 6 Responsibilities and Choices 7 Service Level
More informationCustomer Service Charter
Customer Service Charter 2 Contents Introduction 3 The Vision and Values of the City of Joondalup 4 Service standards you can expect from our employees 5 In general 5 Face to face 5 Over the telephone
More informationRecords Assistant. Corporate Services. Information Technology. Senior Records Officer
POSITION DESCRIPTION Position Title Award Records Assistant Local Government Industry Award 2010 & The National Employment Standards Level 5/6 Division Section Responsible to (Immediate Supervisor) Positions
More informationQueensland Government Human Services Quality Framework. Quality Pathway Kit for Service Providers
Queensland Government Human Services Quality Framework Quality Pathway Kit for Service Providers July 2015 Introduction The Human Services Quality Framework (HSQF) The Human Services Quality Framework
More informationTHE BRITISH LIBRARY. Unlocking The Value. The British Library s Collection Metadata Strategy 2015-2018. Page 1 of 8
THE BRITISH LIBRARY Unlocking The Value The British Library s Collection Metadata Strategy 2015-2018 Page 1 of 8 Summary Our vision is that by 2020 the Library s collection metadata assets will be comprehensive,
More informationHousing Association Regulatory Assessment
Welsh Government Housing Directorate - Regulation Housing Association Regulatory Assessment Melin Homes Limited Registration number: L110 Date of publication: 20 December 2013 Welsh Government Housing
More informationEUROPEAN CHARTER FOR SUSTAINABLE TOURISM IN PROTECTED AREAS PART II 1
EUROPEAN CHARTER FOR SUSTAINABLE TOURISM IN PROTECTED AREAS PART II 1 Working with Tourism Businesses in and around the Protected Area with the European Charter For Sustainable Tourism 1. INTRODUCTION
More informationNational Measurement Institute Service Charter
Message from the Chief Executive National Measurement Institute Service Charter This Service Charter is a commitment about the service that the National Measurement Institute (NMI) will provide when you
More informationBT is the world s oldest communications company with a history stretching from the foundation of the Electric Telegraph Company in 1846.
BT Archives 1. Collections Management Policy BT is the world s oldest communications company with a history stretching from the foundation of the Electric Telegraph Company in 1846. BT Archives, established
More informationDebt collection compliance guide
Debt collection compliance guide June 1999 This guide has been prepared by the Australian Competition and Consumer Commission for businesses that collect debts. It is divided into four sections: Part A
More informationLORD CHANCELLOR S CODE OF PRACTICE ON THE MANAGEMENT OF RECORDS UNDER
LORD CHANCELLOR S CODE OF PRACTICE ON THE MANAGEMENT OF RECORDS UNDER SECTION 46 OF THE FREEDOM OF INFORMATION ACT 2000 NOVEMBER 2002 Presented to Parliament by the Lord Chancellor Pursuant to section
More informationWelsh Language Standards (Welsh Ministers, County and County Borough Councils, and National Park Authorities) Regulations 2015
Authorities) Regulations 1 i WELSH STATUTORY INSTRUMENTS 1 No. (W. ) WELSH LANGUAGE, WALES Welsh Language Standards (Welsh Ministers, County and County Borough Councils, and National Park Authorities)
More informationHOW TO SELL TO MID AND WEST WALES FIRE AND RESCUE SERVICE
HOW TO SELL TO MID AND WEST WALES FIRE AND RESCUE SERVICE A Guide for Current and Potential Suppliers / Contractors How to sell to Mid and West Wales Fire and Rescue Service 1 Contents Introduction 2 Opening
More informationCollections Acquisition and Management policy
Collections Acquisition and Management policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Collections Acquisition and Management policy... 1 Contents...
More informationNOT PROTECTIVELY MARKED. Suffolk County Council DATA QUALITY POLICY
Suffolk County Council DATA QUALITY POLICY This policy is sponsored by the Director of Resource Management on behalf of the Chief Executive of Suffolk County Council. Responsibility for maintaining, reviewing
More informationBIG LOTTERY FUND Document archive and retention policy
BIG LOTTERY FUND Document archive and retention policy December 2010 Sonia Howe Head of Information Governance For further information regarding retention schedules please contact Page 1 of 18 Version
More informationCauses of non-compliance and strategies to manage the risk
RISK & Strategy (Policy & Procedure) The college/company maintains procedures that provide it with a simple but systematic view of the risks it faces in the course of its activities. Risk is the chance
More informationHEALTH AND SAFETY POLICY AND PROCEDURES
HEALTH AND SAFETY POLICY AND PROCEDURES 1 Introduction 1. The Health and Safety at Work etc. Act 1974 places a legal duty on the University to prepare and revise as often as may be appropriate, a written
More informationManage our corporate governance practices effectively and efficiently ensuring Country Care service and supports are person centred
Introduction Country Care s Customer Service Charter represents our vision and values and sets out what our service users can expect from Country Care when they select us to provide their service. Country
More informationHighbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA
Highbridge Medical Centre Pepperall Road Highbridge Somerset TA9 3YA Tel 01278 783220 Fax 01278 795486 www.highbridgemc.co.uk Job Description JOB TITLE: HOURS: REPORTS TO: ACCOUNTABLE TO: Deputy Practice
More informationAfter Sales Support Services
After Sales Support Services 1. Introduction...2 2. Product Warranty and Support...3 Product Warranty...3 Fault Reporting System...3 Support and Helpdesk Service...3 Maintenance and Repair...5 Non Warranty
More informationJOB DESCRIPTION. Assistant Director of Technology and Telecommunications
JOB DESCRIPTION Title of Post: ICT Service Desk Officer Grade of Post: Band 3 Reports to: Accountable to: Location ICT Service Desk Manager Assistant Director of Technology and Telecommunications The South
More informationDocument Management Policy
Document Management Policy Introduction 1.1. The Snowdonia National Park Authority considers effective record management to be a key administrative function. It maintains records of its own internal functions
More informationCustomer Services/Governance. Governance and Leadership. RELATED POLICIES: Complaints Policy Internal Review of Council Decisions Policy
TITLE: Request for Service Policy REFERENCE NUMBER: 13/119548 RESPONSIBLE DEPARTMENT: Customer Services/Governance APPLICABLE LEGISLATION: Local Government Act 1999 STRATEGIC PLAN: Governance and Leadership
More informationWelsh Government Housing Policy - Regulation
Welsh Government Housing Policy - Regulation Financial Viability Judgement March 2014 Financial Viability Judgement The Welsh Ministers have powers under the Housing Act 1996 to regulate Registered Social
More informationBuckinghamshire County Council Transport for Buckinghamshire ANPR Code of Practice
Buckinghamshire County Council Transport for Buckinghamshire ANPR Code of Practice 1 Introduction 1.1 Buckinghamshire County Council (BCC) Transportation Service has Automatic Number Plate Recognition
More informationData Protection Policy
Internal Ref: NELC 16.60 Review date December 2016 Version No. V04 Data Protection Policy 1 Data Protection Statement Data Protection Policy 1.1 North East Lincolnshire Council recognises that in order
More informationHealth Board Date of Meeting: 29 th January 2015
SUMMARY REPORT ABM University Health Board Health Board Date of Meeting: 29 th January 2015 Report Title Prepared by Approved & Presented by Purpose Agenda item: 4 (iii) Development of the Regional Western
More informationThe Professional Standards Team is also available to discuss any aspect of the Code with you, so please do contact us if you have any queries.
The guide to complying with the REC Code of Professional Practice provides you with a page by page checklist on what you can do to ensure your agency is working to best practice. The Professional Standards
More informationCustomer Care and Complaints Policy
Customer Care and Complaints Policy Introduction The ETTA is committed to delivering excellent customer service. This customer care and complaints policy sets out what this commitment means in practice
More informationInformation Governance Policy
Information Governance Policy Version: 4 Bodies consulted: Caldicott Guardian, IM&T Directors Approved by: MT Date Approved: 27/10/2015 Lead Manager: Governance Manager Responsible Director: SIRO Date
More informationDoing business with the Council
Doing business with the Council Contents INTRODUCTION 1 POLICIES AND PROCEDURES 2 BUSINESS OPPORTUNITIES 3 TENDERING 4 WHAT THE COUNCIL LOOKS FOR 5 CONTRACTS 7 SUPPORTING LOCAL AREA 7 FREEDOM OF INFORMATION
More informationPRINCIPLES: The following principles underpin the feedback management system and will be reflected in feedback management procedures at all levels:
Approved by: of Directors Effective Date: May 7, 2013 No. B-22 Issued by: Administration Review Date: May 7, 2013 Department(s) All Version: 2 Archived: Y POLICY: The of Directors recognizes that patient
More informationMemorandum of Understanding. Between. The Regulator of Community Interest Companies. And. The Social Enterprise Mark CIC
Memorandum of Understanding Between The Regulator of Community Interest Companies And The Social Enterprise Mark CIC MEMORANDUM OF UNDERSTANDING The purpose of the memorandum of understanding is to set
More informationBRIDGEND COUNTY BOROUGH COUNCIL REPORT TO CABINET 7 OCTOBER 2014 REPORT OF THE CORPORATE DIRECTOR, WELLBEING
BRIDGEND COUNTY BOROUGH COUNCIL REPORT TO CABINET 7 OCTOBER 2014 REPORT OF THE CORPORATE DIRECTOR, WELLBEING PROCUREMENT OF A DIRECT PAYMENT SUPPORT SERVICE 1. Purpose of Report 1.1 To update Cabinet on
More informationAppraisal policy. City of London. Culture, Heritage and Libraries Department. London Metropolitan Archives
Appraisal policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Appraisal policy... 1 Contents... 2 Vision Statement... 3 Policy... 3 Background... 3 Scope...
More informationCHARTER OF PATIENT RIGHTS
CHARTER OF PATIENT RIGHTS Welcome to QUEENSLAND COUNTRY DENTAL Queensland Country Dental will always endeavour to advise patients about their rights and the way our practice operates. Part of the process
More informationCustomer Access Review Full Assessment
The main types of activities that impact on others are those that involve decision making (choosing to do or not to do), communicating and providing assistance. Where possible, activities should be carried
More informationInformation Management Policy for The Tax Information Authority
CA YMAN ISLANDS Information Management Policy for The Tax Information Authority File reference: [ITM/POL/OI-OI] Table of contents Topic Page 3-5 5-6 67 123 Purpose The purpose of this policy is to establish
More informationScomis Customer Feedback Policy
Scomis Customer Feedback Policy Scomis recognises that customer feedback is an opportunity for us to learn and improve. We are committed to focusing on the needs of our customers and using customer feedback
More informationJanuary GROUP CODE OF CONDUCT
January 2013 GROUP CODE GROUP COMMITMENT 1 GROUP COMMITMENT Through its retail and corporate & investment banking networks, and through all its business lines based on insurance, investor services, specialised
More informationSOMERSET HERITAGE AND LIBRARIES SERVICE: ARCHIVES AND LOCAL STUDIES
SOMERSET HERITAGE AND LIBRARIES SERVICE: ARCHIVES AND LOCAL STUDIES STATEMENT OF POLICY FOR ACCESS TO RESTRICTED RECORDS UNDER THE DATA PROTECTION ACT, 1998 AND FREEDOM OF INFORMATION ACT, 2000 1. Introduction
More informationStatement of Community Involvement
Hull Local Plan Statement of Community Involvement Adopted 23 September 2013 1. Introduction 1.1 This is Hull City Council s Statement of Community Involvement (SCI) it describes how we will carry out
More informationInternship policy. City of London. Culture, Heritage and Libraries Department. London Metropolitan Archives
Internship policy City of London Culture, Heritage and Libraries Department London Metropolitan Archives Contents Internship policy... 1 Contents... 2 Vision statement... 3 Policy... 3 Introduction to
More informationAASA Online Privacy Policy CRP.020
Introduction Alzheimer s Australia SA Inc values your privacy and takes reasonable steps to protect your personal information (that is, information which identifies or may reasonably be used to identify
More informationPERSONAL INSOLVENCY PRACTITIONERS INFORMATION
PERSONAL INSOLVENCY PRACTITIONERS INFORMATION THIS DOCUMENT IS IN DRAFT FORM AND IS PUBLISHED BY THE INSOLVENCY SERVICE OF IRELAND TO INDICATE THE NATURE OF THE REGULATIONS THAT MAY APPLY TO PERSONAL INSOLVENCY
More informationSt Helens and Knowsley Teaching Hospitals NHS Trust. Compliments, Complaints and Suggestions
St Helens and Knowsley Teaching Hospitals NHS Trust Compliments, Complaints and Suggestions Contents Compliments Page 4 Complaints Page 5 Suggestions Page 5 Making a complaint Page 6 How do I make a formal
More informationScotland s Commissioner for Children and Young People Records Management Policy
Scotland s Commissioner for Children and Young People Records Management Policy 1 RECORDS MANAGEMENT POLICY OVERVIEW 2 Policy Statement 2 Scope 2 Relevant Legislation and Regulations 2 Policy Objectives
More informationTechnology Review Feedback Vale of Glamorgan Council
Technology Review Feedback Vale of Glamorgan Council Audit year: Annual Improvement Assessment 2011 Issued: October 2011 Document reference: 538A2011 Status of report The person who delivered the work
More informationPrivacy Policy Draft
Introduction Privacy Policy Draft Please note this is a draft policy pending final approval Alzheimer s Australia values your privacy and takes reasonable steps to protect your personal information (that
More informationRecruitment and Selection Procedure
Recruitment and Selection Procedure INTRODUCTION The College aims to attract, select and retain the best candidate to any given vacancy within the college. The College is committed to safeguarding and
More informationCustomer Care Strategy. Services Campus Commercial Estates Security & Support Supplies. Customer Care. Strategy. Success through Customer Care 1
Directorate of Facilities Directorate of Facilities Director s Office Services Campus Commercial Estates Security & Support Supplies Customer Care Strategy Success through Customer Care 1 Contents Foreword
More informationBUSINESS REGISTRATION AND LICENSING AGENCY (BRELA) CLIENT SERVICE CHARTER
BUSINESS REGISTRATION AND LICENSING AGENCY (BRELA) CLIENT SERVICE CHARTER Foreword This Client Service Charter is a social pact between the Business Registrations and Licensing Agency (BRELA), a service
More informationBased at 61 Westminster Bridge Road, Waterloo (SE1) site, the post-holder may be required to carry out duties at other College sites.
Job description Job Title: Location: Payroll and Finance Assistant Based at 61 Westminster Bridge Road, Waterloo (SE1) site, the post-holder may be required to carry out duties at other College sites.
More informationDerbyshire Trading Standards Service Quality Manual
Derbyshire Trading Standards Service Quality Manual This Quality Manual has been developed to give a broad outline of how the Trading Standards Division s range of services comply with the requirements
More informationPACT Adoption Service Statement of Purpose 2015
PACT Adoption Service Statement of Purpose 2015 Author: Shirley Elliott Review by: SMT Version: 2 First issue date: 17/3/10 Review cycle: annual Last review date 09/03/2015 Related documents SOP Adoption
More informationCustomer Service Charter
Customer Service Charter Single entry point to government 13 23 24 www.service.sa.gov.au Service SA - the State Government's single entry point to government services and information What we do We provide
More informationCHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems
Date(s) of Evaluation: CHECKLIST ISO/IEC 17021:2011 Conformity Assessment Requirements for Bodies Providing Audit and Certification of Management Systems Assessor(s) & Observer(s): Organization: Area/Field
More informationCARE AND SOCIAL SERVICES INSPECTORATE WALES. Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY
CARE AND SOCIAL SERVICES INSPECTORATE WALES Care Standards Act 2000 INSPECTION REPORT DOMICILIARY CARE AGENCY Neath Port Talbot County Borough Council Homecare Service Social Services Department Port Talbot
More informationGeneral Health Fund Terms and Conditions of Provider Status
Provider status with any health fund is not the right of the practitioner. It is a privilege for the skilled health care professional. As such, health care professionals need to ensure that they understand
More informationAPRA Service Charter. December 2011. www.apra.gov.au Australian Prudential Regulation Authority
Service Charter December 2011 www.apra.gov.au Australian Prudential Regulation Authority Heading Our Service Charter The Australian Prudential Regulation Authority () has been established by the Australian
More informationDebt Managers Standards Association Audit March 2014
Debt Managers Standards Association Audit March 2014 Background information The Debt Managers Standards Association Limited (DEMSA) scheme was founded in 2000 by three debt managers. At the time the debt
More informationCustomer Care Policy
Customer Care Policy CUSTOMER CARE POLICY AND STANDARDS Page 1. Aim 3 2. Values 3 3. Batho Pele & Code of Conduct for municipal staff 3 4. Customers definition 4 5. Customer Care definition and importance
More informationReview of compliance. Brico Limited t/a Bluebird Care (Guildford) Bluebird Care (Guildford) South East. Region:
Review of compliance Brico Limited t/a Bluebird Care (Guildford) Bluebird Care (Guildford) Region: Location address: Type of service: South East Unit 15, Westminster Court Hipley Street Old Woking Surrey
More informationComplaints Standard. for Suppliers. Categorised as Basic (B or F)
Complaints Standard for Suppliers Categorised as Basic (B or F) (UK version) Contents Introduction 3 Definitions 3 1. Process, Procedures and Controls 5 2. Regulatory Standards 7 3. Employees 7 4. Publicising
More informationInformation Pack for Individuals & Referral Agencies
Information Pack for Individuals & Referral Agencies Information Pack for Individuals & Referral Agencies The following information pack has been designed for agencies who work with our service users and
More informationCustomer Care and Service Standards
Board Paper Customer Care and Service Standards Our commitment to good customer care and service: Introduction and Purpose 1. We are Natural Resources Wales. Our purpose is to ensure that the natural resources
More informationYour Ref: Our Ref. Date: 19 June 2014
Policy and Corporate Support Adrian Gowan Policy and Corporate Support Manager Please ask for: Adrian Gowan Direct Line: (01322) 343418 Direct Fax: E-mail: adrian.gowan@dartford.gov.uk Your Ref: Our Ref
More informationINDEPENDENT TUTORIAL COLLEGE
INDEPENDENT TUTORIAL COLLEGE SCHEME DOCUMENT BRITISH ACCREDITATION COUNCIL FOR INDEPENDENT FURTHER AND HIGHER EDUCATION COLLEGE ACCREDITATION SCHEME CONTENTS 1. INTRODUCTION...1 2. ELIGIBILITY FOR ACCREDITATION...2
More informationAn Alternative Method for Maintaining ISO 9001/2/3 Certification / Registration
International Accreditation Forum, Inc. An Alternative Method for Maintaining ISO 9001/2/3 Certification / Registration A Discussion Paper The International Accreditation Forum, Inc. (IAF) operates a program
More informationSports Physiotherapist
Job Title: Department: Hours: Status: Sports Physiotherapist Exeter Chiefs Rugby Academy Programme at Bicton College 1 FTE = 37 hours Permanent Salary: 22,971-25,854 Child/Vulnerable Adult Contact: Frequent
More informationComplaints Management Policy
Complaints Management Policy Effective date This policy will take effect from 15 March 2012. This document has an information security classification of PUBLIC. The State of Queensland (Department of Transport
More information