4th Quarter FY th Qtr FY ,948 12,104 7,750 7,197 20, ,870 11,659 7,455 7,290 18,544. 4th Qtr FY 15-16

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1 DATE TO FROM September 7, 2016 Board of Directors Claire Johnson-Winegar, Planning Manager Margaret Heath, Paratransit and Special Projects Manager Item 10 SUBJECT Fixed-Route & Paratransit 4 th Quarter and Year End Update FY I. EXECUTIVEE SUMMARY This report covers the 4th Quarter (April 1 through June 30) and Year End of FY This report includes a summary of performance and operating statistics for fixed-route and paratransit services. II. FIXED-ROUTE BACKGROUND Table I shows that fixed-route ridership for the 4 th quarter of FY has decreased by 3.2% over the same period last year. Annual year-to-date ridership is down by -2.8%. Although we experienced a slight decrease this year, it should be noted that FY and saw significant increases in ridership, and overall ridership is significantly higher when compared to FY There continues to be a significant decrease in ridership on Route 5, possibly due to the closing of the EDD office. Additionally, Route 17 continues to see significant increase in ridership following route restructuring to better serve The Collection shopping center in Oxnard. 4th Quarter FY Systemwide Ridership & Performancee Fixed-Route Ridership Total System Boardings Average Daily Weekdays Average Daily Saturdays Average Daily Sundays Total Bicycle Boardings FY ,870 11,659 7,455 7,290 18,544 FY ,948 12,104 7,750 7,197 20,612 % change -3.2% -3.7% -3.8% 1.3% -10% YTD FY ,800,673 11,869 7,598 6,978 97,528 YTD FY ,908,847 12,422 7,810 7, ,530 % change -2.8% -4.4% -2.7% -2.2% -3.9% Performance Measures Per Revenue Hour Total Fare Revenue On-Time Performance % Boardings as Free Transfers FY $749, % 24.8% FY $823, % 25.3% % change -3.3% -8.9% Goal > 90% Goal < 20% YTD FY $2,911, % 25.1% YTD FY $3,215, % 25.4% % change -3.9% -9.5%

2 Page 2 of 10 Route Route Name 4 th Quarter FY Ridership by Route 4th Quarter FY Unlinked 4th Quarter FY Unlinked Change % Change 1 Port Hueneme - Oxnard Transit Center 146, ,679 (11,827) -7% 2 Colonia - Downtown Oxnard 26,279 27,920 (1,641) -6% 3 J St - Centerpoint Mall - Naval Base 26,270 22,738 3,532 16% 2/3 Route 2 & 3 Combined 52,549 50,659 1,890 4% 4 North Oxnard - Ventura Rd - St. John's 71,331 74,224 (2,893) -4% 5 Hemlock - Seabridge - Wooley 18,917 22,531 (3,614) -16% 6 Oxnard - Ventura - Main St 253, ,690 (7,939) -3% 7 Oxnard College - Centerpoint Mall 20,038 20,052 (14) 0% 8 OTC- Oxnard College - Centerpoint Mall 45,090 42,914 2,176 5% 9 Lemonwood - Channel Islands 16,809 17,336 (527) -3% 10 Pacific View Mall - Telegraph -Saticoy 22,563 19,164 3,399 18% 11 Pacific View Mall - Telephone - Wells 64,426 66,593 (2,167) -3% 14 Esplanade - St. John's - Nyeland Acres - 13,867 (13,867) discontinued 15 Esplanade - El Rio - St. John's 15,092 16,325 (1,233) -8% 14/15/17/22 Route 14, 15, 17 & 22 Combined 49,897 50,829 (932) -2% 16 Downtown Ojai - Pacific View Mall 71,209 78,442 (7,233) -9% 10/16 Route 10 & 16 Combined 93,772 97,607 (3,835) -4% 17 Esplanade - Oxnard College 22,132 20,637 1,495 7% 18 Trippers 10,504 10,790 (286) -3% 19 OTC- 5th St - Airport - Gonzales Rd 17,089 16, % 20 Lombard - Sturgis 16,870 16,882 (12) 0% 21 Port Hueneme - Ventura - Victoria Ave 59,975 61,648 (1,673) -3% 22 Saticoy - St. Johns - Nyeland Acres 12,673-12,673 New route TOTAL GCT SYSTEM 937, ,948-31, % * Data from interlined 1 routes (2/3, 14/15/17/22, 10/16) is shown combined to account for Farebox log-in errors. Per Hour rd Quarter FY Per Revenue Hour FY FY Trunk Route Minimum Standard > 20 Local Route Minimum Standard > * 22* *Note: Route 18 (school trippers) not shown in graph, Route 14 discontinued July 2015 and Route 22 began July Interlining provides increased efficiency in which the same bus serves more than one route, e.g., it starts service as one route then becomes another route at a point during its scheduled run.

3 Page 3 of % 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% On-Time Performance 4th Quarter Goal: > 90% on time FY FY ,000 20,000 15,000 10,000 5,000 - Bicycle Boardings 4th Quarter Wheelchair Boardings 4th Quarter 7,,000 6,,000 5,,000 4,,000 3,,000 2,,000 1,,000 - Early On-Time Late FY FY Series1 Series2 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% 84% 82% 83% 86% 4th Quarter - On Time Performance by Route Early On Time 91% 73% 80% 88% 84 4% 80% 79% 81% 82% 82% 79% 85% 84% 85% 78% 74% Late 81% Monthly Fixed Route Ridership 400, ,000 Total Monthly Boardings 300, , , , ,

4 Page 4 of 10 Average Weekday Boardings Average boardings per day 14,000 12,000 10,000 8,000 6,000 4, Weekdays Weekdays Weekdays Average boardings per day 10,000 9,000 8,000 7,000 6,000 5,000 4,000 Average Saturday Boardings Saturdays Saturdays Saturdays Average boardings per day 10,000 9,000 8,000 7,000 6,000 5,000 4,000 Average Sunday Boardings Sundays Sundays Sundays

5 Page 5 of 10 Route Route Name Year End FY Annual Ridership by Route Year End FY Unlinked Year End FY Unlinked Change % Change 1 Port Hueneme - Oxnard Transit Center 605, ,584 (19,569) -3.1% 2 Colonia - Downtown Oxnard 101, ,960 (14,796) -12.8% 3 J St - Centerpoint Mall - Naval Base 105,717 89,832 15, % 2/3 Route 2 & 3 Combined 206, ,792 1, % 4 North Oxnard - Ventura Rd - St. John's 290, ,792 (8,441) -2.8% 5 Hemlock - Seabridge - Wooley 84, ,255 (15,897) -15.9% 6 Oxnard - Ventura - Main St 1,020,037 1,046,351 (26,314) -2.5% 7 Oxnard College - Centerpoint Mall 81,774 81,983 (209) -0.3% 8 OTC- Oxnard College - Centerpoint Mall 181, ,088 (864) -0.5% 9 Lemonwood - Channel Islands 65,120 69,640 (4,520) -6.5% 10 Pacific View Mall - Telegraph -Saticoy 93,979 90,899 3, % 11 Pacific View Mall - Telephone - Wells 261, ,514 6, % 14 Esplanade - St. John's - Nyeland Acres 3,630 55,650 (52,020) -93.5% 15 Esplanade - El Rio - St. John's 64,427 65,462 (1,035) -1.6% 14/15/17/22 Route 14, 15, 17 & 22 Combined 201, ,408 (2,796) -1.4% 16 Downtown Ojai - Pacific View Mall 284, ,624 (24,805) -8.0% 10/16 Route 10 & 16 Combined 378, ,523 (21,725) -5.4% 17 Esplanade - Oxnard College 89,924 83,296 6, % 18 Trippers 40,450 45,080 (4,630) -10.3% 19 OTC- 5th St - Airport - Gonzales Rd 66,595 70,643 (4,048) -5.7% 20 Lombard - Sturgis 65,603 67,947 (2,344) -3.4% 21 Port Hueneme - Ventura - Victoria Ave 251, ,247 (4,847) -1.9% 22 Saticoy - St. Johns - Nyeland Acres 43,631 - TOTAL GCT SYSTEM 3,800,673 3,908, , % * Data from interlined 1 routes (2/3, 14/15/17/22, 10/16) is shown combined to account for Farebox log-in errors. III. FIXED-ROUTE SERVICE SUMMARY Although ridership declined overall compared to last year, we are still experiencing higher levels of ridership than at any time in GCTD s history. Some of the reasons for the decrease this year are possibly due to low gas prices, increase of auto-loans availability, a decrease in January ridership due in part to a severe winter storm and a decrease in college enrollment. 4,000,000 3,500,000 3,000,000 2,500,000 2,000,000 GCTD Annual Ridership 15-Year History 1 Interlining provides increased efficiency in which the same bus serves more than one route, e.g., it starts service as one route then becomes another route at a point during its scheduled run.

6 Page 6 of 10 On a positive note, this year on-time performance improved all four quarters and was up from 80% to 82% in the 4th quarter. GCTD implemented two service changes during the year with the main objective to improve on-time performance and schedule reliability. Throughout the 4 th quarter, planning staff monitored service performance to see the affect of these changes. Staff used data from the Automatic Passenger Counters and input received from operators and supervisors, specifically from the Planning Advisory Committee, to evaluate service performance and plan for the July service changes. Staff also updated the farebox keys operators use to count passengers such as Senior 75+, Children under 45, Metrolink and CSUCI in an effort to collect more accurate data about our riders. FY Year-End Highlights In July 2015, a new demonstration service from east Ventura/Wells Center to north Oxnard/St. John s Hospital began. Althoughh ridership is low when compared to other routes, we are seeing steady increasess each month. New routes typically take about 3 years to fully mature. Also in July, GCTD received eight new Gillig buses completee with the new GO branding that GCTD has continued to rollout. In November, the Short Range Transit Plan, which guides service improvements over the next five years, was approved. In January, the Customer Service Center Remodel was completed. The improvements made as part of this project included security measures, as well as necessary ADA improvements. In March, the Triennial Review was conducted and GCTD did very well, receiving a very limited number of findings that were well below the national average. In May, the Title VI Civil Rights Program Update was approved and later accepted by the FTA. Also during the year, GCTD made progresss on the new facility project, including finalizing the prequalification list for potential contractors. Additionally, GCTD received funds through the Low Carbon Transportation Operations Program for ticket vending machines. In the next year, staff will continue working on projects including updating our bus stop inventory and database, installing new and more visually appealing bus stop signs, installing Automatic Voice Annunciators, conducing preliminary planning for the new Route 23 identified in the SRTP and applying for grant funding, and working on a list of priority projects for the agency.

7 Page 7 of 10 IV. ACCESS PARATRANSIT - BACKGROUND GO ACCESS (ACCESS) is the federally mandated ADA complementary paratransit program of Gold Coast Transit District. ACCESS provides shared ride demand responsive transportation to customers certified as having disabilities that prevent them from independently using the fixed route service. The ACCESS service area includes the cities of Ojai, Oxnard, Port Hueneme and Ventura, along with the county unincorporated areas in between the cities. ACCESS also provides service to seniors 65 years of age and older. Connections to other paratransit operators in Ventura County are available. V. ACCESS OPERATIONS 4th Quarter FY GO ACCESS Ridership & Performance Difference % Change Paratransit Ridership FY FY Total System Boardings 21,826 25,208 3, % Average Daily Weekdays % Average Daily Saturdays % Average Daily Sundays % Wheelchair Boardings 4,887 5, % % of Total Boardings Involving Wheelchairs 22.41% 22.46% % Performance Measures Per Revenue Hour % Fare Revenue Per Service Hour $ 4.43 $ 5.21 $ % Total Fare Revenue $ 40,309 $ 54,764 $ 14, % Systemwide Boardings No Fares 3,593 3, % % Systemwide Boardings No Fares 16.46% 14.29% % On-Time Performance 66.10% 83.90% % % of Trips Early 19.10% 6.70% % % of Trips Late 14.70% 6.90% % % of Trips 15+ Minutes Late 1.70% 0.70% % Total boardings for ACCESS increased by 3,382 boardings, a 15.50% gain during 4 th Quarter FY when compared to 4 th Quarter FY Total boardings for FY were 93,274 compared with 84,604 boardings for FY The cheerful and colorful branding of GO ACCESS has certainly increased the visibility of the service in the community. There also continues to be more demand for reliable transportation to outpatient services, including renal and cancer therapy. The improved on-time performance has helped to fuel the 10.25% increase as well. Transfer Point with East County Transit Alliance The East County Transit Alliance (ECTA) formally requested in July that the District move the demand response transfer point with ECTA from the CAT transfer point located on Del Norte Road in Camarillo to the Metrolink station in East Camarillo. Approximately 90% of the transfers with ECTA are generated by Thousand Oaks residents traveling in and out of the District s service area. Staff will monitor the impact of accommodating this request on overall operations, the costs and the on-time performance.

8 Page 8 of 10 No Fare Boardings The proportion of No Fare Boardings continues to diminish, which helps the state TDA 10.0% Fare Box recovery ratio requirement for Demand Response services such as GO ACCESS. Categories of No Fare boardings that were down in the 4 th Quarter FY compared to last year included Senior Nutrition Program (SNP) boardings (down 224) and certification assessment boardings (down 51) in the 4 th Quarter FY compared to last year. Personal Care Attendants (PCA s) boardings however, were up 293 as well as transfers, which increased 54 in the 4 th Quarter FY compared to last year. The overall increase in No Fare boardings was very minimal, at 1.79%. 4th Quarter FY GO ACCESS No Fare (NF) Boardings % of Pass % of Pass Type to Type to Total NF Total NF FY Boardings FY Boardings % Change in Ridership No Fare (NF) Boardings Change Personal Care Attendants (PCA's) 1, % 1, % % ADA Assessments % % % Nutrition 1, % % % Transfers To CAT/ECTA DAR % % % Total No Fare Boardings 2,906 2, % Total Passenger Boardings 21,826 25,208 3, % % of Total Passenger Boardings that are No Fare 13.31% 11.73% -1.58% % Passenger Boardings & Mobility Passenger boardings increased by 2,837 boardings during 4 th Quarter FY compared to last year, by %. The number of PCA s increased by 293 boardings during 4 th Quarter FY compared to last year, or %. This may appear as a significant increase; however PCA s represented a 6.57% portion of the overall passengers. This is slightly higher than the 6.24% portion PCA s represented in FY The number of paying companions who accompanied eligible riders increased by 12.30% when compared to last year. 4th Quarter FY GO ACCESS Passenger & Mobility % of Pass Type to FY FY Total Boardings 16 % of Pass Type to Total Boardings % Change in Ridership Boardings by Passenger Type Change 18, % 21, % 2, % Personal Care Attendants (PCA s) 1, % 1, % % Companions 2, % 2, % % Total Passenger Boardings 21,826 25,208 3, % Boardings by Mobility Device Ambulatory - ALT 1-2 minutes 16, % 19, % 2, % Oversized Scooters - ALT 6 minutes 1, % 1, % % Wheelchairs -ALT 4 minutes 2, % 3, % % Lift Use By Standees- ALT 3 minutes % % % Total Passenger Boardings 21,826 25,208 3, % ALT = Average Load Time The Average Load Times (ALT s) noted above reflect load time on the larger 23 cutaway vehicles. An average of 1-2 minutes is shaved off for each category when using an MV-1 sedan

9 Page 9 of 10 to transport passengers. Five more of the MV-1 vans were purchased in May 2016 after the CalACT contract was approved. Waiting for this approval reduced the unit cost by 8.5%, with an overall savings of $27,000 realized by GCTD. Currently the GO ACCESS fleet has thirteen (13) MV-1 vans and sixteen (16) 23 cut-aways. The CalACT contract also provided competitive pricing for the cut-aways that also need replacement, saving staff time and resources. Up to six cut-aways will be retired the end of the calendar year. Reservations and Capacity The number of trips requested by passengers rose by 4,185 trips or 18.45% during the 4 th Quarter FY when compared to last year. The total number of all passenger cancellations (Cxl) types increased as well. Cancellations and No Shows were up 1,260 overall, a 28.48% increase. The total number cancellations (all types) as a portion of the reservations made was 21.16%. This is indicative that the system has capacity to absorb some of the increasing demand. No Shows, Cancellations at the Door and Missed Trips increased; however the 3.9% of the requested trips portion is considered very low within paratransit and demand response operations. 4th Quarter FY GO ACCESS Reservations and Potential Capacity % Activity Type to Total Reservations FY % Activity Type to Total Reservations FY Change Reservations FY FY % Change in Activity Total Trips Requested 22,679 26,864 4, % Cxl Made in Advance of Date of Service Requested 1, % 1, % % Cxl Made 4 or more hours before trip on day of trip 1, % 2, % % Cxl Made Less than 4 hours before requested trip % % % Cxl Made At the Door % % % Passenger No Show & Driver Arrived in Window % % % Missed Trip Passenger No Show & Driver Arrived After Window % % % ALL Cancellations/No Shows 4, % 5, % +1, % Customer Feedback GO ACCESS received 13 complaints from customers during 4 th Quarter of FY for an overall complaint ratio of 0.52 complaints per 1,000 boardings. The chart that follows identifies the types of concerns and feedback customers provided through June 30, 2016.

10 Page 10 of 10 th Quarter - Complaints by Type 4 t Type Scheduling Operations Other Totals Issue Travel Time Negotiatingg Times On-Time Performance Operator Dispatch No Show Policy Reservations Transfers with CAT 4 th Quarter YTD VI. GO ACCESS - SUMMARY Passenger ridership was up 15% during the 4 th Quarter of FY compared to last year. Ridership continues to trend up into the new fiscal year. Passenger on time performance as measured by trips where the driver arrives for the passenger within a twenty minute window is trending in the low 90 percentile. The scheduling software migration has improved on time performance while reducing work for the drivers, allowing them to focus more on the business our customers. Major achievements for the fiscal year included: Annual boardings from 84,604 to 93, 274 for an increase of 10.25% Significant On-Time Performance improvement for all of our customers Updated the telephone system for ACCESS customers Ordered five MV-1 units to expand availability of this popular unit Medi-Cal Administrative Activity reimbursement claims increased 22.80% VII. RECOMMENDATION IT IS RECOMMENDEDD that the GCTD Board of Directors receive and file this report. This report is for information only. General Manager s Concurrence Attachment: 1. 4th Quarter FY Fixed-Route Servicee Evaluation

11 Route # Route Name Service Type Total Revenue Hours Total per Revenue Hour 1 Port Hueneme - OTC Trunk 5, , Oxnard - Ventura/Main St. Trunk 11, , Southside Local 1,260 26, Telephone Road - Saticoy Trunk 3,198 64, North Oxnard Local 1,324 26, Ojai Local 3,637 71, Victoria Ave Trunk 3,754 71, Colonia Local 3,518 59, Parkwest Local 2,776 45, South Oxnard Local 1,272 20, Oxnard College Local 1,350 18, Eastman - Lombard - Stugis Local 1,208 16, Gonzales/OTC/Fifth Local 1,234 16, Lemonwood/Gisler Local 1,260 17, Telegraph Road - Saticoy Local 1,864 22, * El Rio - Northeast Local 1,324 15, * Vineyard Central Rose Trunk 2,622 22, *Route 15, 17 restructured in July Note: Route rankings are based only on those routes that existed for the entire year. Excluded Routes Route Ranking Reason Excluded: 14 Esplanade - St. John's - Nyeland Acres discontinued July Trippers , booster service 22 Wells - Nyeland 2,194 12,673 6 started July 26 per Revenue Hour Systemwide Performance Target Target Routes that link 2 or more major or regional commercial and employment centers and travel Trunk 20 on arterial roads or HWYS. Local 4th Quarter FY Service Evaluation Report RIDERSHIP MEASURE Routes that connect residential areas to major commercial and employment centers and travel on both arterial and residential streets. 15 Route # Total Total Revenue Hours Service Type Systemwide Average Cost Per Hour (Depreciated) Total Cost Cost Per Passenger Average Fare Per Passenger Subsidy Per Passenger Route Ranking 1 146,852 5,436 Trunk $ $ 513,213 $ 3.49 $0.71 $ ,751 11,006 Trunk $ $ 1,039,076 $ 4.09 $0.85 $ ,270 1,260 Local $ $ 118,957 $ 4.53 $0.74 $ ,209 3,637 Local $ $ 343,369 $ 4.82 $0.93 $ ,426 3,198 Trunk $ $ 301,923 $ 4.69 $0.77 $ ,279 1,324 Local $ $ 124,999 $ 4.76 $0.69 $ ,331 3,754 Trunk $ $ 354,415 $ 4.97 $0.87 $ ,975 3,518 Local $ $ 332,134 $ 5.54 $0.67 $ ,090 2,776 Local $ $ 262,082 $ 5.81 $0.76 $ ,038 1,272 Local $ $ 120,090 $ 5.99 $0.77 $ ,917 1,350 Local $ $ 127,454 $ 6.74 $0.78 $ ,809 1,208 Local $ $ 114,047 $ 6.78 $0.80 $ ,870 1,234 Local $ $ 116,502 $ 6.91 $0.79 $ ,089 1,260 Local $ $ 118,957 $ 6.96 $0.69 $ ,563 1,864 Local $ $ 175,980 $ 7.80 $0.90 $ * 15,092 1,324 Local $ $ 124,999 $ 8.28 $0.73 $ * 22,132 2,622 Trunk $ $ 247,543 $ $0.85 $ *Route 15, 17 restructured in July Excluded Routes ECONOMIC MEASURE Reason Excluded: 14 discontinued July , Tripper $ $ 24,075 $ 2.29 $ $ 1.03 booster service 22 12,673 2,194 Local $ $ 207,136 $ $ $ started July 26 Quartile