SPECIAL SERVICES HANDBOOK

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "SPECIAL SERVICES HANDBOOK"

Transcription

1 SPECIAL SERVICES HANDBOOK 1700 North 11th Street, Reading, PA For Information, Call The Special Services Department Phone Fax TDD Toll Free

2 TABLE OF CONTENTS Americans with Disabilities Act (ADA) Page 3 9 Persons with Disabilities Program (PWD) Page 10 Senior Shared Ride Program Page 11 General Policies For All Customers Page

3 WHAT IS THE AMERICANS WITH DISABILITIES ACT? The Americans with Disabilities Act of 1990 (ADA) is the end result of almost 20 years of debate on disability rights. It provides the general framework and approach for ending discrimination for persons with disabilities. The stated national goals of the ADA are to guarantee that persons with disabilities have equality of opportunity, a chance to fully participate in society, are able to live independently and can be economically self-sufficient. The ADA has five sections or Titles. An important part of Title II addresses transportation provided by public systems. In general, the law prohibits public transit systems from denying individuals with disabilities the opportunity to use public transportation services, if the individuals are capable of using the system. It also prohibits public entities from providing services that discriminate against persons with disabilities. Specific actions must be taken by public transit agencies to avoid discrimination. For example, the law requires that: 1. All newly purchased or leased vehicles used in fixed-route service must be accessible to persons with disabilities. Meaning, they must be equipped with a wheelchair lift. 2. Public agencies which provide fixed-route public transportation service also must offer similar paratransit services to individuals with disabilities who are unable to use the fixedroute system 3. New facilities must be accessible. 4. Alterations to facilities must include features to make them accessible. HOW DOES THE ADA AFFECT SPECIALIZED TRANSPORTATION SERVICES PROVIDED BY BARTA? BARTA shall provide complementary paratransit service to individuals with disabilities that is similar to the level of service provided to individuals without disabilities who use the fixed-route bus system. In BARTA's case, providing paratransit service that is comparable to BARTA's fixed-route service has resulted in an expansion of paratransit service hours to include longer service hours on weekdays and the addition of service hours on weekday evenings and Saturdays, for those persons who are "certified" as being "ADA eligible". 3

4 TO WHOM MUST COMPLEMENTARY PARATRANSIT SERVICES BE PROVIDED? ADA complementary paratransit service must be provided to all customers certified as being "ADA eligible" through BARTA's certification process. The following three general categories of persons with disabilities will be certified as being "ADA eligible": 1. "Any individual with a disability who is unable, as a result of a physical or mental impairment (including a visual impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride or disembark from an accessible vehicle in the system. Included in this category are individuals with mental or visual impairments who cannot navigate the system. 2. Persons who cannot use vehicles without lifts or accommodations. These persons are eligible for paratransit service if accessible fixed route vehicles are not available on the bus routes in which they need to travel, when they need to travel. All of BARTA's fixed-route buses are accessible and information on all routes in the BARTA system is available by calling (610) or at 3. Persons with specific impairment related conditions that cannot travel to a boarding location or from a disembarking location to their final destination. The condition must "prevent" the person from using the fixed-route system. Conditions that make getting to the bus stop "more difficult" do not grant eligibility. Second, architectural barriers (such as no curb cuts) not under the control of BARTA, and environmental barriers (such as distance, terrain, and weather) do not, when considered alone, confer eligibility. If, however, travel to or from a boarding location is impossible when these factors are combined with the person's specific impairment-related condition, paratransit service will be provided. HOW DO I BECOME CERTIFIED AS BEING "ADA ELIGIBLE" FOR COMPLEMENTARY PARATRANSIT SERVICE Applications for certification as being "ADA eligible" for BARTA's ADA Complementary Paratransit service are available at BARTA's Special Services Division Office, 1700 North 11th Street, Reading, PA, Phone: (610) or at Individuals are required to have their disability certified by their physician, case worker or other professional qualified to speak for your functional ability to use public transit service. Once the application is received, BARTA will notify the applicant within 21 days of his/her eligibility status. If a determination has not been made within 21 days of receiving the completed application, the individual will be treated as eligible and will be provided service until or unless BARTA denies the application. You will receive a letter verifying whether or not you are eligible. Certification applications are available to anyone who requests them. 4

5 SPECIFICALLY, HOW DOES BARTA'S ADA COMPLEMENTARY PARATRANSIT SERVICE MEET THE REQUIREMENTS OF THE AMERICANS WITH DISABILITIES ACT REGULATIONS Under BARTA's ADA Complementary Paratransit Service Plan, the level of service provided to persons determined to be "ADA eligible" is similar to BARTA's fixed route bus service. Six service criteria are included in the regulations. The following is a description of how BARTA's ADA Complementary Paratransit Service meets or exceeds the six service criteria: SERVICE AREA: ADA complementary paratransit service is provided to all origins and destinations within a certain service area stated in the regulations. For BARTA, the basic service is provided in an area centered on each fixed bus route and extending 3/4 of a mile to either side of the route. RESPONSE TIME: As the law requires, requests for BARTA ADA Complementary Paratransit Service to certified "ADA eligible" users on a particular day will be accommodated as long as the reservation is made anytime during the previous day. Appointments can be made up to two weeks in advance. Reservations can be made between the hours of 8 A.M. to 5:30 P.M., Monday through Friday. BARTA uses an answering machine device to take ADA eligible trip requests on Saturdays, Sundays and Holidays. Saturday, Sunday and Holiday trip requests must be called in to the answering machine between the hours of 8:00 AM and 5:30 PM. Calls received outside of those hours will not be scheduled. It is important to remember that you must be certified as being "ADA eligible" and be taking an "ADA eligible trip" BEFORE you can take advantage of the previous-day advance reservation request. BARTA will schedule your pick-up time based on your requested drop-off time to ensure you arrive on time. Customers will be given an approximate time of pick-up when calling to make a trip reservation. Customers must be ready to ride at the pre-arranged time and place. Customers are not permitted to change pick-up locations at the last minute. As stated in the regulations, pick-up times will be negotiated with "ADA eligible" users to make scheduling more efficient. The BARTA Special Services office is open from 6:00 AM to 6:00 PM for cancellations, returns and questions. No appointments will be scheduled between the hours of 6:00 AM to 8:00 AM and 5:30 PM to 6:00 PM. 5

6 ATTENDANT POLICIES for ADA Eligible: One Personal Care Attendant (PCA) will be permitted to accompany an "ADA eligible" customer on "ADA eligible trips" at no charge. BARTA will require that individuals state the need for a personal care attendant when they request ADA eligibility certification. One companion may travel with you. If space is available, other companions may be included. Your companion will pay the same fare as you for each ride. FARES: Fares charged for an "ADA eligible paratransit service trip" to "ADA eligible" users will be twice the amount of the base cash fare paid by customers of the BARTA fixed route system. Sponsoring Agencies are billed for trips from 5:00 AM to 6:30 PM. After 6:30 PM and all day Saturday, all customers pay the ADA fare for an ADA eligible trip. Fares paid by companion of "ADA eligible" users of BARTA's Special Services Division will be calculated in the same way. Personal care attendants (PCA s) traveling with the ADA paratransit eligible customer will not be charged, as defined in the regulations. Customers must be listed as having a personal care attendant when filing the necessary application for ADA eligibility. TRIP PURPOSES: Requests for all types of purposes for "ADA eligible" trips will be accepted. HOURS AND DAYS OF SERVICE: "ADA complementary paratransit service" to "ADA eligible" users of BARTA's Special Services Division will be offered during the same days and hours that BARTA's fixed route bus system is in operation. "ADA Complementary Paratransit Trips" can be taken during the following times: Weekdays: Weekday Evenings: Saturdays: 5:00 AM to 6:40 PM 6:15 PM to 10:40 PM 5:50 AM to 10:40 PM CAPACITY CONSTRAINTS: As defined in the regulations, BARTA will not limit the number of ADA eligible paratransit trips ADA eligible users of the transportation system can take. 6

7 TYPES OF ADA SERVICE: BARTA's Complementary Paratransit Service may also be provided to ADA eligible individuals by paratransit feeder service to and/or from an accessible fixed route, where such service enables the individual to use the fixed route bus system for his or her trip. Paratransit feeder service refers to providing an individual with paratransit service for only that portion of their trip that they cannot manage. BARTA's Paratransit service will be provided for an entire trip in all but the following cases: *If an individual is able to use an accessible bus, but the closest fixed route is not accessible, feeder service may be provided to another accessible fixed route. *If a person is not able to get to a station or stop because of a specific impairment related condition, feeder service may be provided. When feeder service is provided by BARTA, the total fare for the entire trip will not exceed the equivalent origin-to destination paratransit fare charged to an "ADA eligible" user. ACCOMMODATING OTHER MOBILITY DEVICES AND LIFE SUPPORT EQUIPMENT: In accordance with ADA regulations, all paratransit customers will be permitted to travel with service animals trained to assist them. Service animals include guide dogs used by persons with vision or hearing impairments, and other animals that provide aid to persons with mobility, neurological and other impairments. Persons will also be permitted to travel with respirators, portable oxygen and other life support equipment for customer s personal use. Travel with this equipment will only be denied if it violates rules concerning the transportation of hazardous materials. IF I HAVE A TEMPORARY DISABILITY, WILL I BE ELIGIBLE FOR COMPLEMENTARY PARATRANSIT SERVICE? Any individual with a temporary disability, for the purpose of determining "ADA eligibility" will be subject to the same standards as those with permanent disabilities. Certification of eligibility in such cases will be subject to a specific expiration date. 7

8 CAN I OBTAIN REVIEW OF THE DENIAL IF MY "ADA ELIGIBILITY" HAS BEEN DENIED? BARTA has established an administrative appeals process through which an individual who has been denied ADA paratransit eligibility can obtain review of the denial. 1. Appeal of the denial to certify an individual ADA paratransit eligible must be filed within 60 days of written notification of the determination of eligibility. 2. Upon receipt of the appeal, BARTA will provide the individual with the opportunity to be heard and to present information and arguments to an individual not involved with the initial decision to deny eligibility. BARTA will again provide written determination as to the decision made upon completion of the appeals process and the reasons for it. 3. BARTA is not required to provide paratransit service to the individual pending the determination of the appeal. If the final determination is not made within 30 days of the completion of the appeal process, BARTA will provide paratransit service from that time until and unless a decision to deny the appeal is issued. CAN A VISITOR TO BERKS COUNTY TAKE ADVANTAGE OF THE COMPLEMENTARY PARATRANSIT SERVICE FOR ADA ELIGIBLE USERS? In accordance with the federal regulations published by the United Stated Department of Transportation, BARTA will make complementary paratransit service available to any individual with disabilities who does not reside in the jurisdiction served by BARTA or other entities that work with BARTA to provide coordinated complementary paratransit service. BARTA will treat as eligible all visitors who present documentation that they are ADA eligible under the ADA paratransit eligibility criteria in the jurisdiction in which they reside. All visitors requesting complementary paratransit service in the jurisdiction in which BARTA provides service, who do not present such documentation, will be required by BARTA to show documentation of the individual's place of residence and documentation of his or her disability, provided it is not apparent. BARTA shall accept certification from such an individual, that he or she is unable to utilize fixed route transit service. BARTA will provide complementary paratransit service to said visitor, who does not have documentation that they are ADA eligible, for no more than 21 days per year, from the first day of service to such an individual. In order to receive service beyond the 21-day period, the visitor will be required by BARTA to apply for eligibility under the process for determining ADA paratransit eligibility that the authority has established. 8

9 WHAT IS THE RELATIONSHIP OF THE AMERICANS WITH DISABILITIES ACT TO SECTION 504 OF THE REHABILITATION ACT OF 1973? Passage of the ADA and the printing of required regulations changed many parts of public disability policy previously established under Section 504 of the Rehabilitation Act of Several changes in transportation policy have been made. The ADA no longer allows public systems providing general public transportation the choice of either making their fixed route systems accessible or providing separate paratransit service for people with disabilities. Admission to fixed route systems is required. Under the ADA, paratransit is not a substitute for fixed route service but an addition for those who are unable to use the fixed-route system. The general requirement of Section 504, that systems not discriminate against persons with disabilities as a condition of eligibility for federal funding, still exists. Rather the two laws are related. **All material made available to applicants and users of BARTA's Special Services Division will be provided in accessible formats upon request **Those persons who would like to learn how to use the lift-equipment on an accessible fixed-route bus can learn on a vehicle that is not in regular service. Whenever possible, BARTA will try to make available a demonstration, which you could attend, and will arrange specialized transportation services to such sites for those who need it. BARTA staff may be able to accompany you on all or part of your first trip if advance arrangements are made. 9

10 WHAT IS PERSONS WITH DISABILITIES PROGRAM (PWD) The Rural Shared Ride Service for Persons with Disabilities is a program funded by the Pennsylvania Department of Transportation for persons needing transportation in rural areas of Berks County. This program will provide shared-ride service to qualified persons with disabilities as defined by the Americans with Disabilities Act (ADA). Individuals with a disability are eligible for this program if they need transportation in areas that are not serviced by the fixed route bus system and are not eligible for any other funding sources. PWD is designed to be the funding source of last resort. The program only funds customers between the ages of If eligible for the service, you will receive a discount on the shared-ride service fare. BARTA will make a determination of eligibility within 21 days of receiving your application for service. WHAT SERVICE IS AVAILABLE? Those customers who are eligible for PWD will have access to the paratransit system, but maybe limited in the amount and kind of trips being taken on weekdays. General public service is provided Monday through Friday from 8:00 am to 4:00 pm. Depending on where you live and/or your destination, service may be limited to certain times and days. BARTA will maintain as much non-ada service as possible within budget limitations. All "ADA eligible" trips will be accommodated before any others. HOW TO SCHEDULE A RESERVATION: Reservations can be made between the hours of 8 A.M. to 4 P.M., Monday through Friday by calling Special Services at A minimum of two working days notice is needed prior to your appointment in order to schedule a reservation. Reservations can be made two weeks in advance. BARTA will schedule your pick-up time based on your requested drop-off time to ensure you arrive on time. Customers will be given an approximate time of pick-up when calling to make a trip reservation. Customers must be ready to ride at the pre-arranged time and place. Customers are not permitted to change pick-up locations at the last minute. ATTENDANT POLICY One Personal Care Attendant (PCA) will be permitted to accompany a "PWD eligible" customer at no charge. BARTA will require that individuals state the need for a Personal Care Attendant when they complete the PWD application. One companion may travel with you. If space is available, other companions may be included. Your companion will pay a fare for each ride. 10

11 WHAT IS THE SENIOR SHARED RIDE PROGRAM If you are a Senior Citizen, age 65 or older you are eligible for BARTA Special Services. Eligible customers pay 15% of the fare, while the remainder is funded by the Pennsylvania Lottery. BARTA will process your application within 21 days of receiving. If a copy of the proper form of ID is not received, you will be charged the full trip cost. Once the application is approved and the proper ID is received, BARTA will mail you a Senior Citizen Transit ID Card. WHAT SERVICE IS AVAILABLE? Those customers who are eligible for Senior Shared Ride Program will have access to the paratransit system, but maybe limited in the amount and kind of trips being taken on weekdays. General public service is provided Monday through Friday from 8:00 am to 4:00 pm. Depending on where you live and/or your destination, service may be limited to certain times and days. BARTA will maintain as much non-ada service as possible within budget limitations. All "ADA eligible" trips will be accommodated before any others. HOW TO SCHEDULE A RESERVATION: Reservations can be made between the hours of 8 A.M. to 4 P.M., Monday through Friday by calling Special Services at A minimum of two working days notice is needed prior to your appointment in order to schedule a reservation. Reservations can be made two weeks in advance. BARTA will schedule your pick-up time based on your requested drop-off time to ensure you arrive on time. Customers will be given an approximate time of pick-up when calling to make a trip reservation. Customers must be ready to ride at the pre-arranged time and place. Customers are not permitted to change pick-up locations at the last minute. ATTENDANT POLICY One Personal Care Attendant (PCA) will be permitted to accompany a "PWD eligible" customer at no charge. BARTA will require that individuals state the need for a Personal Care Attendant when they complete the Senior Shared Ride Program application. One companion may travel with you. If space is available, other companions may be included. Your companion will pay a fare for each ride. 11

12 GENERAL POLICIES FOR ALL CUSTOMERS DOOR TO DOOR POLICY To ensure timely service, BARTA's Special Services Division is responsible for providing doorto-door service. Drivers have been instructed to pick-up and drop-off customers at the front door of places of residence, at the front door of the apartment buildings in which they live, or front door of destination. It is the customer's responsibility to make arrangements for a personal care attendant to assist them to or from the front door, as needed. No through door or upper floor assistance is provided. Our drivers have also been instructed to wait at a residence for a period not to exceed five minutes from the scheduled pick-up time. Customers residing in rural areas will be informed of their times of service by the staff member who takes your appointment. Please be ready to be transported a few minutes ahead of schedule. If a customer is not ready at the scheduled pick-up time and the van driver leaves, he or she will be instructed to continue with his regular schedule. WHEN CALLING TO SCHEUDLE A TRIP, PLEASE HAVE THE FOLLOWING INFORMATION READY: Your name and telephone number Your date of travel and scheduled appointment time or pick-up time The full address of your destination Your return time (if needed) WHAT TYPE OF VEHICLE WILL BE USED FOR TRANSPORTATION? Either a BARTA van or a contractor vehicle will be used to transport you to and/or from your appointment. All arrangements for transportation are made by BARTA. HOW WILL I GET A RETURN TRIP AFTER MY APPOINTMENT? When arranging for your transportation, try to schedule a return time at a pre-arranged place. This will help eliminate waiting for a driver to become available to take you home. If an approximate return time is not known, call when ready to return. THIS PHONE LINE IS FOR IMMEDIATE RETURN TRIPS ONLY. ABSOLUTELY NO APPOINTMENTS WILL BE SCHEDULED ON THIS LINE. FARES You will be required to have the exact fare when boarding the vehicle. Be certain to ask the amount of the fare when you make your reservation. 12

13 LIFT AND SECUREMENT USE: Please be advised drivers are not permitted to operate a scooter or electric wheelchair onto the lift. The customer is responsible for getting onto the lift with driver assistance. Use of the securement system on BARTA vehicles will be required as a condition of receiving service. If you use a wheelchair, the driver will restrain your wheelchair, and the shoulder lap belt will be secured. However, complementary paratransit service will not be denied on the grounds that a mobility device cannot be secured to BARTA's satisfaction. When transporting users of three-wheeled wheelchairs or other mobility devices, BARTA can request that the customer transfer into a bus seat. The customer, in this case, has the final decision as to whether a transfer is appropriate given their particular disability. As the regulations require, a person who cannot enter the vehicle using the stairs, but who does not use a wheelchair, will be allowed to enter the vehicle using the lift. ACCOMMODATING OTHER MOBILITY DEVICES AND LIFE SUPPORT EQUIPMENT: All paratransit customers will be permitted to travel with service animals trained to assist them. Service animals include guide dogs used by persons with vision or hearing impairments, and other animals that provide aid to persons with mobility, neurological and other impairments. Persons will also be permitted to travel with respirators, portable oxygen and other life support equipment for customer s personal use. Travel with this equipment will only be denied if it violates rules concerning the transportation of hazardous materials. WHAT IF I NEED TO CANCEL TRANSPORTATION FOR A SCHEDULED TRIP? Customers should inform BARTA at (610) no later than 15 minutes prior to your pickup time to cancel any trips. Cancellations can be made between 6:00 AM and 6:00 PM, Monday through Friday, or you may leave a message during holidays or non-business hours. Try to call the day before if you feel you will not be able to make your appointment. We ask that all customers be cooperative in reducing cancellations. Cancellations are disruptive to the overall operation...today S CANCELLATION IS A TRIP THAT COULD HAVE BEEN SCHEDULED BY SOMEONE ELSE YESTERDAY. 13

14 NO-SHOW POLICY: A no-show occurs when a BARTA provided vehicle arrives on time for a scheduled trip, but the customer elects not to take the trip and has not canceled the trip ahead of time. Customers must whenever possible cancel unwanted trips through the BARTA office at at least thirty (30) minutes prior to their pick-up time. Customers must be ready to ride, waiting at the address used in scheduling their trip. If a BARTA vehicle arrives on time for a scheduled pick-up and after waiting five (5) minutes the customer is not present, or decides not to take the trip, the customer will be considered a no-show. On time is defined as when the vehicle arrives at your scheduled pick-up time. If a vehicle arrives early, the customer is not obligated to board until their scheduled pick-up time. Even though an individual may fail to contact BARTA to cancel a trip, the return trip will not be automatically cancelled. The return trip will remain in the schedule. BARTA can impose sanctions for a pattern and practice of no-shows, as listed below. Trips missed by customers for reasons beyond their control, including trips missed due to BARTA driver or system error, will not count in assessing no-show penalties. (However, the customer must inform BARTA about such circumstances.) BARTA will track and document all customer no-shows in customers files. Before any penalties are imposed, BARTA will notify the customer in writing and provide a list of the no-show trips incurred. Customers have the right to appeal or dispute BARTA no-show findings. Upon request, BARTA will research no-shows for customers. No-show policy penalties: BARTA can impose sanctions for a pattern and practice of missed trips by a customer. A pattern or practice involves intentional, repeated, or regular actions, not an isolated, accidental, or singular incident. A review of a customer s no-shows can occur if there are at least three (3) no-shows within a 30 day period. A sanction could be imposed if more than 50% of all trips scheduled during that period were no-shows that were not beyond the customer s control. After one (1) no-show, BARTA will issue a documented written warning to the customer with a copy of the No-Show Policy. After two (2) no-shows within a 30-day period, BARTA will again issue a documented written warning to the customer. After three (3) no-shows within a 30-day period, AND if more than 50% of all trips scheduled during that period were no-shows that were not beyond the customer s control, a one-week (7 days) suspension of service may occur. 14

15 COMPLAINT PROCESS A complaint is any issue or dispute or objection you express to us about our agency or about the coverage, operations or policies. If you have a complaint or compliment about our services, about how you were treated by our staff or a driver, or about our policies and procedures, please tell us. You can call at or us at We will record your complaint, investigate it and respond to you within five (5) days. Copies of the complaint, agency responses/resolutions and corrective action plan will be kept on file. SHOPPING TRIPS To ensure timely service, customers are limited to two shopping bags. Drivers will assist customer to the front door of their place of residence or, if the customer is a resident of an apartment building, to the front door of the building. If you have more than two shopping bags, you will be required to carry them yourself. Customers are welcome to bring a collapsible shopping cart on board the vehicle. HOLIDAYS WHEN BARTA IS CLOSED New Year s Day Memorial Day 4 th of July Labor Day Thanksgiving Christmas WINTER WEATHER TIPS 1. Check the local radio and TV stations to make sure that Special Services will be operating. The radio stations reporting for BARTA are WRFY (102.5 FM), WRAW (1320 AM), WLEV-FM (100.7), WCTO-FM (Cat Country 96), WBYN-FM (107.5), WODE-FM (99 The Hawk), WBYN (AM 1160), WWYY-FM (107 The Bone), and WMGH-FM (Magic 105.5). Television station WFMZ-TV Channel Call Special Service at (610) as soon as possible to cancel any trips. 3. Please make sure that a path from your front door to the street is clear of ice and snow. If there is not a safe path to the vehicle, the drivers have been instructed not to provide transportation. This is for your safety as well as the driver. 4. Please be ready a few minutes earlier than your originally scheduled pick-up time, just in case the driver does arrive early. Revised 1/15/

Dial-A-Ride ADA Program

Dial-A-Ride ADA Program Dial-A-Ride ADA Program Includes information on eligibility, the application process, hours of operation, trip reservation procedures, cancellation policies, fares and passes, and tips for riding. The

More information

The. Everything you need to know to use the statewide. RIde Program

The. Everything you need to know to use the statewide. RIde Program The RIde Program Everything you need to know to use the statewide RIde Program The RIde Program Providing mobility management for Rhode Island s transit-dependent citizens. Participating state agencies

More information

Paratransit Handbook for the Clinton County Public Transit System

Paratransit Handbook for the Clinton County Public Transit System Paratransit Handbook for the Clinton County Public Transit System Updated: July 16, 2015 1 This is an informational handbook regarding Clinton County Public Transit s (CCPT) policies related to Paratransit

More information

MEDICAL ASSISTANCE TRANSPORTATION PROGRAM GUIDELINES

MEDICAL ASSISTANCE TRANSPORTATION PROGRAM GUIDELINES MEDICAL ASSISTANCE TRANSPORTATION PROGRAM GUIDELINES 2 MEDICAL ASSISTANCE TRANSPORTATION PROGRAM GUIDELINES BERKS AREA REGIONAL TRANSPORTATION AUTHORITY 1700 NORTH 11 TH STREET READING, PA 19604 PHONE

More information

503-962-8700 Toll Free: 1-800-899-8726 Oregon Relay Service (TTY): 7-1-1 Fax: 503-962-8718

503-962-8700 Toll Free: 1-800-899-8726 Oregon Relay Service (TTY): 7-1-1 Fax: 503-962-8718 503-962-8700 Toll Free: 1-800-899-8726 Oregon Relay Service (TTY): 7-1-1 Fax: 503-962-8718 Table of Contents Introduction... 1 Client Eligibility... 1 Selecting a Medical Provider... 1 Scheduling a Ride...

More information

Cascades East Ride Center (CERC)

Cascades East Ride Center (CERC) Cascades East Ride Center (CERC) OHA / DHS MEDICAL TRANSPORTATION PROGRAM GUIDE Main number: (541) 385-8680 Toll free: 1 (866) 385-8680 TTY relay service: 711 or 1 (800) 735-2900 Fax: (541) 548-9548 Cascades

More information

Applying for Access. Access Services. What is Access?

Applying for Access. Access Services. What is Access? Access Services Applying for Access > Access Services overview > Eligibility criteria > Other transportation options > How to get Access What is Access? Access Services is a public transit agency dedicated

More information

MEDICAL ASSISTANCE TRANSPORTATION PROGRAM (MATP)

MEDICAL ASSISTANCE TRANSPORTATION PROGRAM (MATP) MEDICAL ASSISTANCE TRANSPORTATION PROGRAM (MATP) Indiana County Department of Human Services- MATP 300 Indian Springs Road Suite 203 Indiana, PA 15701 PH: (724) 463-3235 or Toll free: (888) 526-6060 Extension

More information

Dear Mainstream Applicant:

Dear Mainstream Applicant: Dear Mainstream Applicant: Thank you for your interest in Mainstream. Enclosed is an application and information about our services. Please take some time to read the information in order to familiarize

More information

41 Bell Way, Greensburg, PA APPLYING FOR GO WESTMORELAND DISABILITY TRANSPORTATION SERVICES

41 Bell Way, Greensburg, PA APPLYING FOR GO WESTMORELAND DISABILITY TRANSPORTATION SERVICES 41 Bell Way, Greensburg, PA 15601 1-800-242-2706 APPLYING FOR GO WESTMORELAND DISABILITY TRANSPORTATION SERVICES GO Westmoreland will be utilizing the attached forms in determination of your eligibility

More information

Information materials and application form for AccessRide

Information materials and application form for AccessRide 130 Nestor Street Nashville, TN 37210 ADA Paratransit for the Metropolitan Transit Authority Information materials and application form for AccessRide ADA/CIVIL RIGHTS INFORMATION CONTACT: (615) 862-5950

More information

PARATRANSIT SERVICE Rider Handbook

PARATRANSIT SERVICE Rider Handbook PARATRANSIT SERVICE Rider Handbook MACON-BIBB COUNTY TRANSIT AUTHORITY (MTA) 200 Cherry Street, Macon, GA 31201 478.803.2500 478.803.2512 October 2015 Page 1 Table of Contents Definition of Complementary

More information

THE ADA AND ITS COMPLEMENTARY PARATRANSIT REQUIREMENTS

THE ADA AND ITS COMPLEMENTARY PARATRANSIT REQUIREMENTS Section 1: Entity Submitting the Plan Charles County Department of Community Services VanGO Transportation 8190 Port Tobacco Road Port Tobacco, Maryland 20677 Contact: Ms. Lisa M. Quill Chief of Housing

More information

SUBMIT A COPY OF A CURRENT/VALID FLORIDA DRIVER S LICENSE OR STATE OF FLORIDA IDENTIFICATION CARD WITH THE COMPLETED ADA APPLICATION.

SUBMIT A COPY OF A CURRENT/VALID FLORIDA DRIVER S LICENSE OR STATE OF FLORIDA IDENTIFICATION CARD WITH THE COMPLETED ADA APPLICATION. Dear TOPS! Applicant: Thank you for your interest in TOPS! Broward County provides shared-ride, door-to-door transportation programs for individuals who are prohibited from using the Broward County Transit

More information

Information for VIAtrans Applicants

Information for VIAtrans Applicants Information for VIAtrans Applicants What is VIAtrans? VIAtrans is a transportation service for persons who, because of a disability, cannot independently use regular (fixed route and schedule) VIA buses.

More information

Non-Emergent Medical Transportation Program Guide. Reservations 503-315-5544 888-315-5544. Fax: 503-315-5514

Non-Emergent Medical Transportation Program Guide. Reservations 503-315-5544 888-315-5544. Fax: 503-315-5514 Non-Emergent Medical Transportation Program Guide Reservations 503-315-5544 888-315-5544 Fax: 503-315-5514 Table of Content Introduction....1 Client Eligibility....2 Scheduling a Ride....3 When to be Ready....5

More information

RIDER S GUIDE IT S MY MARTA

RIDER S GUIDE IT S MY MARTA RIDER S GUIDE IT S MY MARTA NOVEMBER 2015 TABLE OF CONTENTS It s My MARTA 1 Utilizing the MARTA system/travel Training 2 MARTA Mobility 3 Areas and Hours of Operation 4 Types of MARTA Mobility Service

More information

Vol 2_v9final 1/24/05 12:22 PM Page 1. Lift-Van & ADA Access Services G U I D E

Vol 2_v9final 1/24/05 12:22 PM Page 1. Lift-Van & ADA Access Services G U I D E Vol 2_v9final 1/24/05 12:22 PM Page 1 Lift-Van & ADA Access Services G U I D E 2 Vol 2_v9final 1/24/05 12:22 PM Page 2 This Guide is available in accessible formats. Please contact S.F. Paratransit at

More information

TransLink Medical Transportation Brokerage Member Program Guide

TransLink Medical Transportation Brokerage Member Program Guide TransLink Medical Transportation Brokerage Member Program Guide Updated January 2015 TransLink 239 E. Barnett Rd, Medford, Oregon 97501 (541) 842-2060 Toll Free 1-888-518-8160 Oregon Relay Service - 711

More information

Eligibility Requirements for ADA Paratransit Service

Eligibility Requirements for ADA Paratransit Service Eligibility Requirements for ADA Paratransit Service To request this brochure in large print, audio tape, Braille, or Spanish, please call (916) 557-4685 or TDD 557-4686 Rev. 8/25/2010 PUBLIC TRANSPORTATION

More information

ADA COMPLEMENTARY PARATRANSIT SERVICE GUIDE PHILIP MARCEL PHOTOGRAPHY

ADA COMPLEMENTARY PARATRANSIT SERVICE GUIDE PHILIP MARCEL PHOTOGRAPHY ADA PHILIP MARCEL PHOTOGRAPHY COMPLEMENTARY PARATRANSIT SERVICE GUIDE w w w.go - RTS.com June 2015 Table of CONTENTS Introduction...3 What is the ADA?...3 What is Complementary Paratransit Service?...3

More information

Hancock County Public Transportation. P a s s e n g e r H a n d b o o k

Hancock County Public Transportation. P a s s e n g e r H a n d b o o k Hancock County Public Transportation P a s s e n g e r H a n d b o o k table of contents Service Statement Passenger Bill of Rights Description of Service Service Area HCPT Public Transportation Providers

More information

Paratransit service. Eligibility for Paratransit service

Paratransit service. Eligibility for Paratransit service Paratransit service If the local bus service can t serve someone with a disability through its regular bus system, it must provide an alternative transportation system. In Utah this service is provided

More information

Ride Guide. Paratransit Edition. Paratransit Handy Bus Monday Saturday 7:30 a.m. 4:00 p.m. (Saturday service ADA, Agency, dialysis and work only)

Ride Guide. Paratransit Edition. Paratransit Handy Bus Monday Saturday 7:30 a.m. 4:00 p.m. (Saturday service ADA, Agency, dialysis and work only) Ride Guide Paratransit Edition Effective March 1, 2015 Paratransit Handy Bus Monday Saturday 7:30 a.m. 4:00 p.m. (Saturday service ADA, Agency, dialysis and work only) ADA Service Reservation-based ADA

More information

Freeman Community Transit. Passenger Handbook

Freeman Community Transit. Passenger Handbook Freeman Community Transit Passenger Handbook The Mission of Freeman Community Transit is to Provide Coordinated Transportation Services for all Citizens of the Hutchinson County Area and Foster Independence

More information

T LIFT PARATRANSIT ELIGIBILITY APPLICATION PART B. Professional Verification

T LIFT PARATRANSIT ELIGIBILITY APPLICATION PART B. Professional Verification LAWRENCE TRANSIT SYSTEM 1260 Timberedge Rd. Lawrence, KS 66049 Phone: 785-312-7054 Fax: 785-312-7958 www.lawrencetransit.org T LIFT PARATRANSIT ELIGIBILITY APPLICATION Professional Verification must be

More information

American with Disabilities Act (ADA) Transportation Medical Verification Form

American with Disabilities Act (ADA) Transportation Medical Verification Form American with Disabilities Act (ADA) Transportation Medical Verification Form To be completed by applicant s licensed physician Dear Health Care Professional: The applicant is requesting certification

More information

ELIGIBILITY APPLICATION

ELIGIBILITY APPLICATION ELIGIBILITY APPLICATION Dear Customer: Thank you for inquiring about applying for Charlotte Area Transit System (CATS) Special Transportation Service (STS) eligibility. Enclosed is a copy of an Application

More information

ADA PARATRANSIT APPLICATION FORM

ADA PARATRANSIT APPLICATION FORM BOARD OF COUNTY COMMISSIONERS WASHINGTON COUNTY, MARYLAND ADA PARATRANSIT APPLICATION FORM WASHINGTON COUNTY TRANSIT All questions must be answered. Incomplete forms will be returned. In compliance with

More information

SCAT Application. (1) SCAT Eligibility Questionnaire Form and (2) Professional Verification Form

SCAT Application. (1) SCAT Eligibility Questionnaire Form and (2) Professional Verification Form The has two different forms and both forms must be completed and received by GTA either prior to the in-person interview, or brought to the interview: (1) SCAT Eligibility Questionnaire Form and (2) Professional

More information

ADA PARATRANSIT SERVICES GUIDE

ADA PARATRANSIT SERVICES GUIDE ADA PARATRANSIT SERVICES GUIDE Under the Americans With Disabilities Act of 1990 (ADA) January 2016 This page intentionally left blank. TABLE OF CONTENTS SERVICE AREA... 1 PVTA Member Communities:... 1

More information

Last Name: First Name: Street Address: Apt #/Building #

Last Name: First Name: Street Address: Apt #/Building # REQUEST FOR CERTIFICATION OF AMERICANS WITH DISABILITIES ACT (ADA) DOOR-TO-DOOR ELIGIBILITY AND OTHER SPECIAL SERVICES Please be sure to complete all sections in the application. An incomplete application

More information

2910 E. 5th Street Austin, Texas 78702 512.474.1200 capmetro.org

2910 E. 5th Street Austin, Texas 78702 512.474.1200 capmetro.org 2910 E. 5th Street Austin, Texas 78702 512.474.1200 capmetro.org Capital Metropolitan Transportation Authority MetroAccess Riders Guide ii TABLE OF CONTENTS Introduction...3 Section 1: Eligibility and

More information

Greater Cleveland Regional Transit Authority Application For ADA Paratransit Service

Greater Cleveland Regional Transit Authority Application For ADA Paratransit Service Greater Cleveland Regional Transit Authority Application For ADA Paratransit Service The Americans with Disabilities Act of 1990 (ADA) is a civil rights bill that bans discrimination against people with

More information

Making Community Emergency Preparedness and Response Programs Accessible to People with Disabilities

Making Community Emergency Preparedness and Response Programs Accessible to People with Disabilities U.S. Department of Justice Civil Rights Division Disability Rights Section An ADA Guide for Local Governments Making Community Emergency Preparedness and Response Programs Accessible to People with Disabilities

More information

VTA Paratransit Service

VTA Paratransit Service VTA Paratransit Appeals Process: If your eligibility for paratransit service is denied, you will receive written notification, which will include instructions for appealing the decision. If you disagree

More information

VOTRAN GOLD SERVICE PARATRANSIT SHARED-RIDE APPLICATION FORM ADA UTD RURAL

VOTRAN GOLD SERVICE PARATRANSIT SHARED-RIDE APPLICATION FORM ADA UTD RURAL VOTRAN GOLD SERVICE PARATRANSIT SHARED-RIDE APPLICATION FORM ADA UTD RURAL Paratransit Shared-Ride Service or Gold Service is only available for individuals with a disability who cannot use the VOTRAN

More information

Effingham County Public Transportation Passenger Handbook

Effingham County Public Transportation Passenger Handbook Effingham County Public Transportation Passenger Handbook 1805 S. Banker Street Effingham, IL 62401 Dispatch Office: 1/855-755-2478 Administrative Office: 217/342-2193 Effingham County Public Transportation

More information

GLOSSARY of Paratransit Terms

GLOSSARY of Paratransit Terms Innovation in Transit GLOSSARY of Paratransit Terms January 2007 FORWARD: ABOUT PACE PARATRANSIT SERVICES Pace provides a variety of public transportation services. ADA Paratransit, which operates in the

More information

Rider Eligibility Commando Rd. W., Suite 215, Everett, WA 98204

Rider Eligibility Commando Rd. W., Suite 215, Everett, WA 98204 Dear Applicant, The Americans with Disabilities Act (ADA) of 1990 is federal legislation that supports the rights of people with disabilities to participate more fully in community life. As required by

More information

Metro Bus Dial-a-Ride Service Guide

Metro Bus Dial-a-Ride Service Guide Metro Bus Dial-a-Ride Service Guide Serving St. Cloud Sartell, Sauk Rapids and Waite Park, Minnesota St. Cloud Metropolitan Transit Commission 665 Franklin Ave NE, St. Cloud, MN 56304 320.251.1499 fax:

More information

SACRAMENTO REGIONAL TRANSIT DISTRICT AMERICANS WITH DISABILITIES ACT (ADA) FREQUENTLY ASKED QUESTIONS (FAQ)

SACRAMENTO REGIONAL TRANSIT DISTRICT AMERICANS WITH DISABILITIES ACT (ADA) FREQUENTLY ASKED QUESTIONS (FAQ) SACRAMENTO REGIONAL TRANSIT DISTRICT AMERICANS WITH DISABILITIES ACT (ADA) FREQUENTLY ASKED QUESTIONS (FAQ) You will find answers to the most frequently asked questions about RT s ADA paratransit services

More information

WHAT IS PARATRANSIT SERVICE AND HOW CAN I GET IT?

WHAT IS PARATRANSIT SERVICE AND HOW CAN I GET IT? WHAT IS PARATRANSIT SERVICE AND HOW CAN I GET IT? Rev. May 1994 TR3 The Americans with Disabilities Act (ADA) requires most public transit systems to provide "paratransit" services. Paratransit is for

More information

Town of Chapel Hill TRANSIT DEPARTMENT 6900 Millhouse Rd. Chapel Hill, NC. 27516

Town of Chapel Hill TRANSIT DEPARTMENT 6900 Millhouse Rd. Chapel Hill, NC. 27516 Town of Chapel Hill TRANSIT DEPARTMENT 6900 Millhouse Rd. Chapel Hill, NC. 27516 Dear Prospective EZ Rider Patron: Thank you for your interest in our EZ Rider Service. This service is a supplement to our

More information

Other accessible formats available upon request. 455 North Garland Avenue Orlando, Florida

Other accessible formats available upon request. 455 North Garland Avenue Orlando, Florida Other accessible formats available upon request. 455 North Garland Avenue Orlando, Florida 32801 www.golynx.com 0907 Table of Contents ACCESS LYNX An Overview...Page 1 Service Provider...Page 2 Eligibility...Page

More information

Application for MetroAccess Door-to-Door Paratransit Service For People with Disabilities

Application for MetroAccess Door-to-Door Paratransit Service For People with Disabilities Application for MetroAccess Door-to-Door Paratransit Service For People with Disabilities DO NOT MAIL OR FAX APPLICATION Transit Accessibility Center 600 5 th Street, NW Washington, DC 20001 (Between Chinatown/Gallery

More information

Riders Guide. to Public Transit for People with Disabilities. Fixed Route. ADA Complementary Paratransit. by meeting the challenge, inc.

Riders Guide. to Public Transit for People with Disabilities. Fixed Route. ADA Complementary Paratransit. by meeting the challenge, inc. Riders Guide to Public Transit for People with Disabilities Fixed Route ADA Complementary Paratransit by meeting the challenge, inc. Table of Contents Introduction...5 Fixed Route ADA Requirements for

More information

A Rider s Guide 2/12/16

A Rider s Guide 2/12/16 A Rider s Guide 2/12/16 SW Prime Is A shared ride public transit service, not a taxi. Other riders may be picked up and dropped off during your ride. Small vehicle service for the general public that can

More information

Application for Dial-A-Ride Transportation (DART)

Application for Dial-A-Ride Transportation (DART) DART USE ONLY 1A 1B 9A 9B Temp Duration INC / DEN / CERT Date Other Agency Access Date Status Funding Code MV Due By MV1 45 Days NEW RECERT CLIENT # E T Application for Dial-A-Ride Transportation (DART)

More information

AMERICANS WITH DISABILITY ACT (ADA) APPLICATION

AMERICANS WITH DISABILITY ACT (ADA) APPLICATION AMERICANS WITH DISABILITY ACT (ADA) APPLICATION The attached application must be completed by individuals who wish to apply for eligibility for the ADA Dial-a-Ride Program, door-to-door service. To Apply

More information

Service Procedures & Policies

Service Procedures & Policies Service Procedures & Policies Alameda County Revised December 2012 Alameda County Transportation Commission 1333 Broadway, Suite 220 & 300 Oakland, CA 94612 www.alamedactc.org 1 Contents Description...1

More information

INFORMATION ABOUT THE DIAL-A-RIDE SYSTEM ELIGIBILITY

INFORMATION ABOUT THE DIAL-A-RIDE SYSTEM ELIGIBILITY INFORMATION ABOUT THE DIAL-A-RIDE SYSTEM ELIGIBILITY The Dial-a-Ride System is a door-to-door service available to those who cannot use Public Transportation for one or more of the following reasons: Unable

More information

CITY OF SANTA ROSA. Santa Rosa Paratransit Monitoring Methods

CITY OF SANTA ROSA. Santa Rosa Paratransit Monitoring Methods Santa Rosa Paratransit Monitoring Methods November 2006 Table of Contents PAGE Introduction...1 Overview of ADA Paratransit Operations in Santa Rosa...1 Call-taking and Reservations...2 Scheduling...3

More information

AMERICANS WITH DISABILITIES ACT PARATRANSIT COMPLIANCE AND REASONABLE MODIFICATION PLAN

AMERICANS WITH DISABILITIES ACT PARATRANSIT COMPLIANCE AND REASONABLE MODIFICATION PLAN AMERICANS WITH DISABILITIES ACT PARATRANSIT COMPLIANCE AND REASONABLE MODIFICATION PLAN Mid-Ohio Valley Transit Authority 520 Juliana Street Parkersburg, WV 26101 (304) 422-4100 www.easyriderbus.com ADOPTED:

More information

Bus Schedules for the Concho Valley, including San Angelo.

Bus Schedules for the Concho Valley, including San Angelo. Bus Schedules for the Concho Valley, including San Angelo. Effective June 2007 Schedule available in Spanish and large print upon request Welcome to the Concho Valley Transit District! Our new name reflects

More information

IndyGo Open Door Rider Guidelines

IndyGo Open Door Rider Guidelines IndyGo Open Door Rider Guidelines A comprehensive booklet of IndyGo s ADA paratransit service, Open Door, procedures, rules and how to ride information. Search Pages: IndyGo Updated January 2015 @IndyGoBus

More information

Application for ADA Paratransit Service

Application for ADA Paratransit Service Application for ADA Paratransit Service IMPORTANT INFORMATION FOR APPLICANTS This packet includes information and forms you need to apply for paratransit eligibility in the San Francisco Bay Area. As part

More information

VIATRANS SERVICE CUSTOMER GUIDE

VIATRANS SERVICE CUSTOMER GUIDE VIATRANS SERVICE CUSTOMER GUIDE VIA Metropolitan Transit P. O. Box 12489 1021 San Pedro Avenue San Antonio, Texas 78212 VIAtrans Phone: 210-362-5050 Fax: 210-362-2563 www.viainfo.net ABOUT VIA and VIATRANS

More information

Transportation Guide for Older Adults

Transportation Guide for Older Adults 2015 Transportation Guide for Older Adults A guide to transportation resources for older adults. Contents Orange County Department on Aging - Mobility Manager... 2 ORANGE COUNTY TRANSPORTATION PROVIDERS...

More information

BCRTA ADA Transportation Application

BCRTA ADA Transportation Application BCRTA ADA Transportation Application All questions must be answered before your application will be considered. PART A. To be completed by applicant or on behalf of the applicant. PLEASE PRINT Applicant

More information

Paratransit Plan Proposed Updates

Paratransit Plan Proposed Updates Paratransit Plan Proposed Updates Welcome & Call to Order Daniele Coll-Gonzalez Chief Operating Officer Rochester Genesee Regional Transportation Authority Explanation of Public Hearing Procedure Crystal

More information

AMERICANS WITH DISABILITY ACT (ADA) COMPLEMENTARY PARATRANSIT ELIGIBILITY APPLICATION

AMERICANS WITH DISABILITY ACT (ADA) COMPLEMENTARY PARATRANSIT ELIGIBILITY APPLICATION AMERICANS WITH DISABILITY ACT (ADA) COMPLEMENTARY PARATRANSIT ELIGIBILITY APPLICATION The attached application must be completed by individuals who wish to apply for eligibility in the ADA Paratransit

More information

From the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined

From the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined From the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined in Section 5302(a)(1) to support the provision of transportation

More information

Manitowoc County Mobility Management Transportation Resource Directory

Manitowoc County Mobility Management Transportation Resource Directory Manitowoc County Mobility Management Transportation Resource Directory Bridging Resources to Better Meet Transportation Needs Presented in part by: About This Directory The Manitowoc County Transportation

More information

Assessment of Needs SECTION 1 GENERAL Last Name First Name Middle Initial Date of Birth

Assessment of Needs SECTION 1 GENERAL Last Name First Name Middle Initial Date of Birth Assessment of Needs SECTION 1 GENERAL Last Name First Name Middle Initial Date of Birth Street Address: Apartment # PA City Municipality State Zip Code Telephone # SECTION 11 MEDICAL ASSISTANCE ELIGIBILITY

More information

Application for ADA Paratransit Service

Application for ADA Paratransit Service Application for ADA Paratransit Service IMPORTANT INFORMATION FOR APPLICANTS This packet includes information and forms you need to apply for paratransit eligibility in the San Francisco Bay Area. As part

More information

WASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL

WASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL WASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL 1. INTRODUCTION These policies and procedures are guides to assist in the governance of the Washington County Commute Express service and the Washington

More information

USER GUIDE PARATRANSIT SERVICE. stl.laval.qc.ca

USER GUIDE PARATRANSIT SERVICE. stl.laval.qc.ca USER GUIDE PARATRANSIT SERVICE stl.laval.qc.ca MY INFORMATION My STL client no : My automated Internet services access code : My OPUS card number : (I will notify the STL s Paratransit Service of any new

More information

LIFT Paratransit Service Rider s Guide

LIFT Paratransit Service Rider s Guide 1 Effective Date: October 2012 Table of Contents LIFT Paratransit Service Rider s Guide Message from the NCTD Board of Directors... 3 Contact Information... 4 Introduction... 5 ADA Paratransit Eligibility...

More information

ATTACHMENT K 5310 ELIGIBLE COST

ATTACHMENT K 5310 ELIGIBLE COST ATTACHMENT K 5310 ELIGIBLE COST Attachment K - Traditional 5310 Eligible Cost a. Rolling stock and related activities for Section 5310-funded vehicles (1) Acquisition of expansion or replacement buses

More information

STEP 1 COMPLETE THE CERTIFICATION QUESTIONNAIRE STEP 2 COMPLETE THE PROFESSIONAL VERIFICATION FORM STEP 3 SUBMIT BOTH FORMS TOGETHER

STEP 1 COMPLETE THE CERTIFICATION QUESTIONNAIRE STEP 2 COMPLETE THE PROFESSIONAL VERIFICATION FORM STEP 3 SUBMIT BOTH FORMS TOGETHER First Middle Initial Last APPLICATION INSTRUCTIONS All applicants must submit a complete application which includes both forms (1) The Certification Questionnaire Form (2) The Professional Verification

More information

Anchorage School District Pupil Transportation Department Transporting Students with Special Needs

Anchorage School District Pupil Transportation Department Transporting Students with Special Needs Anchorage School District Pupil Transportation Department Transporting Students with Special Needs Information and Guidelines for Parents, Teachers, School Bus Drivers and Attendants Dear Parents, One

More information

The Dial-a-Ride System is a door-to-door service available to those who cannot use Public Transportation for one or more of the following reasons:

The Dial-a-Ride System is a door-to-door service available to those who cannot use Public Transportation for one or more of the following reasons: INFORMATION ABOUT THE DIAL-A-RIDE SYSTEM ELIGIBILITY The Dial-a-Ride System is a door-to-door service available to those who cannot use Public Transportation for one or more of the following reasons: a)

More information

Taxi Access Program (TAP) Customer Guide November 1, 2015

Taxi Access Program (TAP) Customer Guide November 1, 2015 Taxi Access Program (TAP) Customer Guide November 1, 2015 What is TAP? Pace and the City of Chicago provide an innovative program offering customers with disabilities a flexible option to Pace s ADA Paratransit

More information

Living After Stroke: Mobility and Transportation Options After Stroke. The Family of Community Transportation Options

Living After Stroke: Mobility and Transportation Options After Stroke. The Family of Community Transportation Options Living After Stroke: Mobility and Transportation Options After Stroke Karen Wolf-Branigin, MSW National Center on Senior Transportation Washington, DC The Family of Community Transportation Options This

More information

COTA Mainstream No Show, Cancel at Door And Late Cancellation Policy

COTA Mainstream No Show, Cancel at Door And Late Cancellation Policy The Americans with Disabilities Act of 1990 (ADA) allows transit providers to suspend Paratransit service to those persons who establish a pattern or practice of missing scheduled trips resulting as No

More information

Application for Door-to-Door Service

Application for Door-to-Door Service Application for Door-to-Door Service The SCAT Plus service includes transportation mandated by the Americans with Disabilities Act (ADA) of 1990 and transportation mandated by the Florida Commission for

More information

Frequently Asked Questions about Service Animals

Frequently Asked Questions about Service Animals Frequently Asked Questions about Service Animals Presented by Easter Seals Project ACTION t Easter Seals Project ACTION, many questions are received concerning service animals in the context of ground

More information

www.prairiehillstransit.org Revised December 9, 2014 Passenger Handbook

www.prairiehillstransit.org Revised December 9, 2014 Passenger Handbook www.prairiehillstransit.org Revised December 9, 2014 Passenger Handbook Award winning Intermodal, regional building. Bus facilities in multiple towns. Comfortable, lift equipped vehicles. A traditional

More information

Regional Transportation Authority

Regional Transportation Authority Regional Transportation Authority Transit Working Group Monday, March 23, 2009 2:00 PM Paratransit Service Plan Overview Sun Van (Van Tran) represents 81% of all public paratransit service provided Pima

More information

Chapter 16. Medicaid Provider Manual

Chapter 16. Medicaid Provider Manual Chapter 16 Medicaid Provider Manual CHAPTER 16 Date Revised: TABLE OF CONTENTS 16.1 Emergency/Ambulance Services... 1 16.2 Non-Emergency Ground Transportation... 2 16.2.1 Taxi Services... 2 16.2.2 Curb-to-Curb

More information

Transportation for health care appointments just got easier with

Transportation for health care appointments just got easier with Transportation for health care appointments just got easier with Molina Medicare! With Molina Medicare Options Plus HMO SNP Plan, we offer the added benefit of non-emergency transportation to get you to

More information

COUNTY OF SOMERSET PASSENGER INFORMATION

COUNTY OF SOMERSET PASSENGER INFORMATION COUNTY OF SOMERSET PASSENGER INFORMATION AND TRANSPORTATION SERVICE DESCRIPTION SOMERSET COUNTY DIVISION OF TRANSPORTATION This Information should enable you, the passenger, to understand how to use the

More information

Private For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012

Private For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012 Private For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012 City of Portland Revenue Bureau Office of Management and Finance Table of Contents Background... 3 1-Specific

More information

Effingham County Public Transportation

Effingham County Public Transportation Effingham County Public Transportation Passenger Handbook 1805 S. Banker Street Effingham, IL 62401 Dispatch Office: 217/342-0859 or 1/855-755-2478 TTY 7-1-1 or 1/800-526-0844 Administrative Office: 217/342-2193

More information

The City of La Mesa Rides4Neighbors 5-page application packet is enclosed. Please check off each item as you complete the application:

The City of La Mesa Rides4Neighbors 5-page application packet is enclosed. Please check off each item as you complete the application: Dear Rides4Neighbors Applicant: The City of La Mesa Rides4Neighbors 5-page application packet is enclosed. Please check off each item as you complete the application: 2-Page Transportation Application

More information

Barry County Transit ADA Complaint Policy

Barry County Transit ADA Complaint Policy Barry County Transit ADA Complaint Policy Date Board Adopted: ADA Complaint Policy Title II and III of the American Disability Act of 1990 (ADA) provides that no entity shall discriminate against an individual

More information

Transportation Services Guidelines Genesee County

Transportation Services Guidelines Genesee County Transportation Services Guidelines Genesee County B-Line Bus Systems - Public Transportation B-Line offers transportation throughout Genesee County. Service is available Monday through Friday in Batavia

More information

Veterans Medical Transportation Network. for Senior and Disabled Veterans RTCSNV.COM

Veterans Medical Transportation Network. for Senior and Disabled Veterans RTCSNV.COM Veterans Medical Transportation Network for Senior and Disabled Veterans RTCSNV.COM WHAT IS THE VETERANS MEDICAL TRANSPORTATION NETWORK FOR SENIOR AND DISABLED VETERANS? The Regional Transportation Commission

More information

Federal Fiscal Year 2014 Funding For Utah s Large Urban Areas

Federal Fiscal Year 2014 Funding For Utah s Large Urban Areas Federal Transit Administration 5310 GRANT APPLICATION INSTRUCTIONS Enhanced Mobility of Seniors and Persons with Disabilities Federal Fiscal Year 2014 Funding For Utah s Large Urban Areas Instructions

More information

Guelph Mobility Service Application

Guelph Mobility Service Application About the Program Guelph Mobility is a door-to-door, shared ride, service designed to accommodate individuals who, because of specific limited abilities, related to their disability, are not able to access

More information

National Limb Loss Information Center, a program of the Amputee Coalition of America. Page 1 of 5

National Limb Loss Information Center, a program of the Amputee Coalition of America. Page 1 of 5 Paratransit Services by Dick Mooney with additional research by Bill Dupes revised by NLLIC Staff 2008 What Is Paratransit? Paratransit is a specialized, door-to-door transport service for people with

More information

Policy Manual for RideLink Providers

Policy Manual for RideLink Providers Policy Manual for RideLink Providers February 2011 Who can ride on RideLink? Any resident of Kent County over the age of 60 is eligible to ride on RideLink. All trips in RideLink will include both subscription

More information

YOUR CHILD AND THE SCHOOL BUS

YOUR CHILD AND THE SCHOOL BUS PUPIL TRANSPORTATION SERVICES YOUR CHILD AND THE SCHOOL BUS A Parent Guide for Transportation Services TO: FROM: Parent/Guardians of MPS Yellow Bus Riders Pupil Transportation Services Dear Parents/Guardians:

More information

The Friend of the Court

The Friend of the Court The Friend of the Court State of Michigan Fortieth Judicial Circuit Lapeer County Revised: May 2010 LAPEER COUNTY FRIEND OF THE COURT PARENTING TIME POLICY Revised: May 2010 Friend of the Court County

More information

Central Illinois Public Transit Passenger Handbook

Central Illinois Public Transit Passenger Handbook Central Illinois Public Transit Passenger Handbook The goal of Central Illinois Public Transit is to provide, safe, reliable, and timely transportation to the residents of the seven county service area;

More information

Medical Transportation. What the hell is he talking about, And why is it important in my community

Medical Transportation. What the hell is he talking about, And why is it important in my community Medical Transportation What the hell is he talking about, And why is it important in my community Laurence.Osband.us /2009 Medical Transportation services Conveyance services provided, directly or through

More information

New and Living Way Bible Church Transportation Policies and Procedures

New and Living Way Bible Church Transportation Policies and Procedures Introduction The safety of our passengers at New and Living Way Bible Church is very important. With this in mind, New and Living Way has instituted the following policies and procedures for van ministry

More information

WASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL

WASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL 1. INTRODUCTION WASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL These policies and procedures are guides to assist in the governance of the Washington County Commute Express Service and the Washington

More information

TIMETABLE ROUTE. Effective 4/24/16 Broward Central Terminal to Hillsboro Blvd. via Dixie Highway

TIMETABLE ROUTE. Effective 4/24/16 Broward Central Terminal to Hillsboro Blvd. via Dixie Highway TRANSFER POLICY 7/10/11 TRANSFERS BETWEEN REGULAR BUS ROUTE SERVICE AND PREMIUM EXPRESS BUS SERVICE A BCT 31-Day Premium Express Pass is acceptable on all BCT regular bus service. Passengers transferring

More information