The Corporation of the TOWN OF MILTON

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1 The Corporation of the TOWN OF MILTON Report To: From: Committee of the Whole M. Paul Cripps, P. Eng., Director, Engineering Services Date: January 25, 2016 Report No: Subject: Recommendation: Eng Milton Transit Q4 Key Performance Indicators and 2015 Annual Summary THAT ENG be received. EXECUTIVE SUMMARY This report provides a summary of 2015 fourth quarter performance on the Milton Transit family of services, including: conventional service, conventional service on Saturdays, and Milton access+ (paratransit) service 1. Additionally, this report will provide an overall 2015 annual summary of conventional services. REPORT Background Over the past several years, the Town has implemented a number of significant transit improvements that have influenced ridership and revenue growth builds on previous initiatives to maintain and elevate transit participation rates, service efficiency and service effectiveness. Discussion A number of key indicators have been presented to assess trends and performance during the 2015 fourth quarter, including: ridership, revenue/cost ratio and municipal operating subsidies. Data collected includes a combination of actual/blended estimated data, anticipated data, budget data and aggregated data, while reflecting an even distribution of one time annual costs over each financial quarter (i.e. insurance costs). Year-end data adjustments have also been implemented. Performance data is represented in two (2) formats: Bottom line standards Canadian Urban Transit Association (CUTA) defined standards Bottom line standards include all expenditure and revenue associated with the delivery 1 Community Bus service was discontinued in September 2015 and is no longer included in quarterly performance reporting.

2 The Corporation of the TOWN OF MILTON Report #: ENG Page 2 of 4 of Milton Transit services, whereas CUTA defined standards excludes non-direct transitrelated expenditure and revenue (e.g. Transfer costs and Provincial funding contributions). The following represents a summary of Q4 performance highlights: Conventional Service (Appendix 1, 3) Q4 ridership averaged 110,851 revenue passenger trips; representing a 7% increase compared to 2014 Q4 ridership levels. Service adjustments implemented in September and increased reliability associated with the completion of the Main Street and Derry Road grade separation have had a supplemental impact on Q4 ridership, exceeding performance recorded in Typically, the Q4 period encompasses high ridership demand due to the commencement of regular work and school patterns. Q4 ridership in 2015 represented the highest quarterly aggregate ridership observed since Q2 ridership in 2014 (110,851 revenue passenger trips in Q versus 111,825 revenue passenger trips in Q2 2014). Ridership performance in Q4 remained consistent with 2014 levels with service utilization approaching 14 boardings per contracted revenue service hour and more than five (5) riders per service area population 2. Weekday only utilization surpassed 14 boardings per contracted revenue service hour. Service on Saturdays (Appendix 2) Fixed-route service on Saturdays was implemented in September As discussed and illustrated in ENG , ridership and revenue for conventional services delivered on Saturdays continue to meet performance expectations. Even with the limited service reduction implemented in September 2015, Q4 revenue passenger trips grew by 1% compared to 2014 levels. Service utilization grew by 14%, approaching 9.0 revenue passenger trips per service hour; while continuing to remain representative of typical performance on Saturdays compared to weekdays, with a utilization ratio exceeding 61%. Milton access+ (Appendix 4) The Town s paratransit program has undergone several program changes and service delivery approach in 2013 to achieve a more sustainable program (ENG , ENG ). Performance in Q4 has reported an 18% growth in ridership compared to Notwithstanding this additional growth, indicators measuring cost-effectiveness depict stability in municipal subsidies with the delivery of the program. 2 Service Area Population represents the population within a 400 metre area of a transit route/stop Service Area Population has been adjusted to more accurately reflect the population within a 400 metre travel path distance to a transit stop.

3 The Corporation of the TOWN OF MILTON Report #: ENG Page 3 of 4 Annual Summary (Appendix 5) 2015 annual conventional service performance was impacted by several externalities, including: Severe and prolonged winter season Additional GO Train in the morning and afternoon peak periods Subsequent schedule adjustments to GO Train departure and arrival times in Q1 and Q3 Significant GO Train reliability issues in Q1 and Q2, impacting local transit connectivity Pan Am/Parapan Am Games involvement Derry Road and Main Street grade separation construction Implementation of the dynamic transit pilot project Service reductions/adjustments implemented in September 2015 Overall slowing economy It is important to note that several other Greater Toronto and Hamilton Area (GTHA) municipal transit systems have incurred similar circumstances impacting ridership levels. Further investigation on causes will be completed via annual data collection from the Canadian Urban Transit Association (CUTA) and further regional committee discussions with the Ontario Public Transit Association (OPTA) Milton Transit provided over 32,800 conventional service hours in 2015, approximately 2% more service compared to This increase is mainly due to school special additions in September 2015 and service adjustments throughout the year related to maintaining consistent GO Transit service connections. Ridership in 2015 remained constant with 2014 levels, surpassing 408,000 revenue passenger trips and approaching 5.0 trips per service area population. Service utilization continued to average over 12 revenue passenger trips per service hour. Financial performance on the Milton Transit conventional system remained stable in Reserve transfers for future vehicle replacement represents the most significant proportional growth impact on transit expenditure compared to 2014 levels (a 23% increase). Some additional increases in transit expenditure were offset by lower diesel fuel prices. Given a slowed ridership growth in 2015, revenue growth remained stable. An encouraging trend associated with loyal transit users, fare media sales are now representing a larger proportion of revenue compared to cash fares collected through the farebox. The conventional system revenue/cost ratio has remained stable at 40% in 2015 with a net operating cost per passenger averaging slightly over $6.00.

4 The Corporation of the TOWN OF MILTON Report #: ENG Page 4 of 4 Overall, the Milton Transit conventional system performed well in response to negative external factors throughout 2015, with positive fourth quarter ridership growth trending into Financial Impact There are no net financial impacts associated with this report. Respectfully submitted, M. Paul Cripps, P. Eng. Director, Engineering Services For questions, please contact: Tony D Alessandro, Coordinator, Transit MCIP, RPP ext 2548 Attachments Appendix Milton Transit Conventional Service (Monday-Saturday) Q4 Performance Appendix Milton Transit Conventional Service (Saturday) Q4 Performance Appendix Milton Transit Conventional Service (Weekdays) Q4 Performance Appendix Milton access+ Service Q4 Performance Appendix Milton Transit Annual Year End Performance CAO Approval William Mann, MCIP, RPP, OALA, CSLA, MCIF, RPF Chief Administrative Officer

5 APPENDIX 1: Milton Transit Conventional Service (Monday - Saturday) Q4 Performance Service / Program Update service design changes implemented in 09/2010; new routes, schedules etc. impact of service design changes made in 09/2010 impact of service design changes made in 09/2010 Routes 6 adjustment, routes 7, 8 addition and timetable modifications made in 09/2012 impact of Route 6 adjustment route 7,8 addition and timetable modifications made in 09/2012 GO specials route mods and service on Saturday launch in 09/2013 route mods, of GO Specials, of service on Saturdays made in 09/2013 minor schedule adjustments, 09/2014 service cut on Saturdays, schedule adjustments during weekday, 09/2015 Contracted Revenue Service Hours Operated Total 5,118 5,238 6,589 8,115 8,114 8,838 9% Service Days Operated Total % Service Area Population (annual) Total 62,800 63,939 79,842 83,227 85,191 84,973 0% Expenditure Administrative (Q4 / year end adjusted) $ 67,603 $ 69,362 $ 84,044 $ 89,875 $ 90,787 $ 80,061-12% Purchased Services (Q4 / year end blended estimate) $ 470,351 $ 477,653 $ 606,711 $ 759,563 $ 632,882 $ 689,168 9% Fleet Expenses (Q4 / year end blended estimate) $ 69,288 $ 24,095 $ 26,899 $ 52,798 $ 172,169 $ 181,449 5% Transfer to Reserves (Bus Replacement, Q4 aggregated) $ 58,765 $ 58,765 $ 59,940 $ 89,756 $ 105,369 $ 129,641 23% Total $ 666,007 $ 629,875 $ 777,594 $ 991,993 $ 1,001,207 $ 1,080,319 8% Revenue Metrolinx / GO Transit Integration Subsidy (actuals) $ (27,332) $ (33,007) $ (40,505) $ (52,610) $ (66,314) $ (56,178) -15% Bus and Shelter Advertising Revenue (actuals) $ (15,812) $ (9,311) $ (13,038) $ (11,997) $ (14,614) $ (16,134) 10% Bus Fares Collected from Farebox (actuals) $ (40,929) $ (53,714) $ (61,675) $ (77,031) $ (73,959) $ (91,098) 23% Ticket / Pass Sales (actuals) $ (36,563) $ (50,106) $ (62,194) $ (89,131) $ (75,162) $ (89,874) 20% Recoveries (Provincial Gas Tax, Q4 aggregated) $ (95,128) $ (131,247) $ (152,318) $ (131,210) $ (145,449) $ (145,448) 0% Total $ (215,764) $ (277,385) $ (329,730) $ (361,978) $ (375,498) $ (398,732) 6% Ridership Boardings 53,975 76,234 90, , , ,358 4% Transfers 7,140 11,356 10,938 12,861 13,646 12,507-8% Revenue Passenger Trips 46,835 64,878 79, , , ,851 6%

6 APPENDIX 1: Milton Transit Conventional Service (Monday - Saturday) Q4 Performance Financial Performance Revenue / Cost 32% 44% 42% 36% 38% 37% -2% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ $ $ $ $ $ % Net Operating Cost / Revenue Passenger Trips $ 9.61 $ 5.43 $ 5.64 $ 5.97 $ 5.97 $ % Revenue / Cost 20% 26% 25% 26% 26% 27% 4% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ $ $ $ $ $ % Net Operating Cost / Revenue Passenger Trips $ $ 6.55 $ 6.81 $ 6.37 $ 6.36 $ % Average Fare Passenger Revenue / Revenue Passenger Trips $ 2.24 $ 2.11 $ 2.07 $ 2.07 $ 2.06 $ % Cost Effectiveness Total Operating Expenditure / Revenue Passenger Trips $ $ 9.71 $ 9.80 $ 9.41 $ 9.56 $ % Total Direct Operating Expenditure / Revenue Passenger Trips $ $ 8.80 $ 9.04 $ 8.55 $ 8.55 $ % Cost Efficiency Total Operating Expenditure / Contracted Service Hours $ $ $ $ $ $ % Total Direct Operating Expenditure / Contracted Revenue Service Hour $ $ $ $ $ $ % Service Utilization Revenue Passenger Trips / Service Area Population (Q4 aggregated) % Boardings / Contracted Revenue Service Hour % Revenue Passenger Trips / Contracted Revenue Service Hour % Amount of Service Available Contracted Revenue Service Hours / Service Area Population (Q4 aggregated) %

7 APPENDIX 2: Milton Transit Conventional Service (Saturday) Q4 Service Performance Service / Program Update No service No service No service Service implemented 09/2013 Ongoing impact of route modifications, of GO Specials, of service on Saturdays made in 09/2013 ervice reduction of 3 hours starting 09/2015 as per ENG Contracted Revenue Service Hours Operated Total % Service Days Operated Total % Service Area Population (annual) Total ,227 85,191 84,973 0% Expenditure Administrative (Q4 / year end adjusted) $ - $ - $ - $ 9,082 $ 9,175 $ 6,590-28% Purchased Services (Q4 / year end blended estimate) $ - $ - $ - $ 74,003 $ 63,283 $ 57,265-10% Fleet Expenses (Q4 / year end blended estimate) $ - $ - $ - $ 5,335 $ 17,399 $ 14,936-14% Transfer to Reserves (Bus Replacement, Q4 aggregated) $ - $ - $ - $ 9,070 $ 10,649 $ 10,671 0% Total $ - $ - $ - $ 97,489 $ 100,506 $ 89,462-11% Revenue Metrolinx / GO Transit Integration Subsidy (Q4 aggregated) $ - $ - $ - $ (2,025) $ (3,412) $ (2,750) -19% Bus and Shelter Advertising Revenue (Q4 aggregated) $ - $ - $ - $ (462) $ (752) $ (790) 5% Bus Fares Collected from Farebox (Q4 aggregated) $ - $ - $ - $ (2,965) $ (3,805) $ (4,460) 17% Ticket / Pass Sales (Q4 aggregated) $ - $ - $ - $ (3,430) $ (3,867) $ (4,400) 14% Recoveries (Provincial Gas Tax, Q4 aggregated) $ - $ - $ - $ (5,050) $ (7,484) $ (7,121) -5% Total $ - $ - $ - $ (13,931) $ (19,321) $ (19,521) 1% Ridership Boardings ,780 6,347 6,265-1% Transfers % Revenue Passenger Trips ,059 5,389 5,427 1%

8 APPENDIX 2: Milton Transit Conventional Service (Saturday) Q4 Service Performance Financial Performance Revenue / Cost % 19% 22% 14% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ 4.02 $ 3.81 $ % Net Operating Cost / Revenue Passenger Trips $ $ $ % Revenue / Cost % 13% 16% 19% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ 3.82 $ 3.66 $ % Net Operating Cost / Revenue Passenger Trips $ $ $ % Average Fare Passenger Revenue / Revenue Passenger Trips $ 2.07 $ 2.06 $ % Cost Effectiveness Total Operating Expenditure / Revenue Passenger Trips $ $ $ % Total Direct Operating Expenditure / Revenue Passenger Trips $ $ $ % Cost Efficiency Total Operating Expenditure / Contracted Service Hours $ $ $ % Total Direct Operating Expenditure / Contracted Revenue Service Hour $ $ $ % Service Utilization Revenue Passenger Trips / Service Area Population (Q4 aggregated) % Boardings / Contracted Revenue Service Hour % Revenue Passenger Trips / Contracted Revenue Service Hour % Amount of Service Available Contracted Revenue Service Hours / Service Area Population (Q4 aggregated) %

9 APPENDIX 3: Milton Transit Conventional Service (Weekdays) Q4 Service Performance Service / Program Update service design changes implemented in 09/2010; new routes, schedules etc. impact of service design changes made in 09/2010 impact of service design changes made in 09/2010 Routes 6 adjustment, routes 7, 8 addition and timetable modifications made in 09/2012 impact of Route 6 adjustment route 7,8 addition and timetable modifications made in 09/2012 GO specials route mods in 09/2013 route mods, of GO Specials, 09/2013 minor schedule adjustments, 09/2014 schedule adjustments during weekday, 09/2015 Contracted Revenue Service Hours Operated Total 5,118 5,238 6,589 7,295 7,294 8,110 11% Service Days Operated Total % Service Area Population (annual) Total 62,800 63,939 79,842 83,227 85,191 84,973 0% Expenditure Administrative (Q4 / year end adjusted) $ 67,603 $ 69,362 $ 84,044 $ 80,794 $ 81,612 $ 73,471-10% Purchased Services (Q4 / year end blended estimate) $ 470,351 $ 477,653 $ 606,711 $ 685,560 $ 569,599 $ 631,902 11% Fleet Expenses (Q4 / year end blended estimate) $ 69,288 $ 24,095 $ 26,899 $ 47,463 $ 154,770 $ 166,514 8% Transfer to Reserves (Bus Replacement, Q4 aggregated) $ 58,765 $ 58,765 $ 59,940 $ 80,687 $ 94,721 $ 118,970 26% Total $ 666,007 $ 629,875 $ 777,594 $ 894,503 $ 900,701 $ 990,857 10% Revenue Metrolinx / GO Transit Integration Subsidy (Q4 aggregated) $ (27,332) $ (33,007) $ (40,505) $ (50,585) $ (62,902) $ (53,427) -15% Bus and Shelter Advertising Revenue (Q4 aggregated) $ (15,812) $ (9,311) $ (13,038) $ (11,535) $ (13,862) $ (15,344) 11% Bus Fares Collected from Farebox (Q4 aggregated) $ (40,929) $ (53,714) $ (61,675) $ (74,066) $ (70,154) $ (86,638) 23% Ticket / Pass Sales (Q4 aggregated) $ (36,563) $ (50,106) $ (62,194) $ (85,701) $ (71,295) $ (85,474) 20% Recoveries (Provincial Gas Tax, Q4 aggregated) $ (95,128) $ (131,247) $ (152,318) $ (126,160) $ (137,965) $ (138,327) 0% Total $ (215,764) $ (277,385) $ (329,730) $ (348,047) $ (356,177) $ (379,211) 6% Ridership Boardings 53,975 76,234 90, , , ,093 5% Transfers 7,140 11,356 10,938 12,140 12,688 11,669-8% Revenue Passenger Trips 46,835 64,878 79, ,407 99, ,424 6%

10 APPENDIX 3: Milton Transit Conventional Service (Weekdays) Q4 Service Performance Financial Performance Revenue / Cost 32% 44% 42% 39% 40% 38% -3% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ $ $ $ $ $ % Net Operating Cost / Revenue Passenger Trips $ 9.61 $ 5.43 $ 5.64 $ 5.39 $ 5.48 $ % Revenue / Cost 20% 26% 25% 27% 27% 28% 2% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ $ $ $ $ $ % Net Operating Cost / Revenue Passenger Trips $ $ 6.55 $ 6.81 $ 5.84 $ 5.92 $ % Average Fare Passenger Revenue / Revenue Passenger Trips $ 2.24 $ 2.11 $ 2.07 $ 2.07 $ 2.06 $ % Cost Effectiveness Total Operating Expenditure / Revenue Passenger Trips $ $ 9.71 $ 9.80 $ 8.82 $ 9.07 $ % Total Direct Operating Expenditure / Revenue Passenger Trips $ $ 8.80 $ 9.04 $ 8.03 $ 8.11 $ % Cost Efficiency Total Operating Expenditure / Contracted Service Hours $ $ $ $ $ $ % Total Direct Operating Expenditure / Contracted Revenue Service Hour $ $ $ $ $ $ % Service Utilization Revenue Passenger Trips / Service Area Population (Q4 aggregated) % Boardings / Contracted Revenue Service Hour % Revenue Passenger Trips / Contracted Revenue Service Hour % Amount of Service Available Contracted Revenue Service Hours / Service Area Population (Q4 aggregated) %

11 APPENDIX 4: Milton access+ Service Q4 Performance Service / Program Update Dedicated and non-dedicated services provided service changes to 100% nondedicated, demandresponsive service via taxi in 07/2011 service changes to 100% nondedicated, demandresponsive service via taxi in 07/2011 impact of service changes to implement 100% non-dedicated, demandresponsive service via taxi in 07/2011 policy and procedural changes implemented in 01/2014 and 03/2014 change in service provision, introduction of reservationist function, 03/2014 impact of policy and procedural changes implemented in 01/2014 and 03/2014 impact of change in service provision, introduction of reservationist function, 03/2014 Service Days Operated Total % Service Area Population (annual) Total (2015 estimated) 82,000 88,000 92,200 98, , ,758 2% Expenditure Purchased Services (actuals / anticipated) $ 25,633 $ 21,632 $ 69,887 $ 139,572 $ 65,826 $ 89,451 36% Total $ 25,633 $ 21,632 $ 69,887 $ 139,572 $ 65,826 $ 89,451 36% Revenue Metrolinx / GO Transit Integration Subsidy (Q4 aggregated) $ - $ (4) $ - $ - $ - $ (62) - Bus Fares Collected from Service Provider (Q4 aggregated) $ (1,720) $ 6 $ (10,249) $ (22,555) $ (4,370) $ (7,241) 66% Ticket / Pass Sales (Q4 aggregated) $ - $ (239) $ (674) $ (4,929) $ (3,204) $ (2,830) -12% Total $ (1,720) $ (237) $ (10,923) $ (27,484) $ (7,574) $ (10,134) 34% Ridership Boardings 776 1,240 3,629 7,159 3,465 4,105 18% Transfers Revenue Passenger Trips 776 1,240 3,629 7,159 3,465 4,105 18%

12 APPENDIX 4: Milton access+ Service Q4 Performance Financial Performance Revenue / Cost 7% 1% 16% 20% 12% 11% -2% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ 1.17 $ 0.97 $ 2.56 $ 4.58 $ 2.31 $ % Net Operating Cost / Revenue Passenger Trips $ $ $ $ $ $ % Revenue / Cost 7% 1% 16% 20% 12% 11% -2% Municipal Operating Contribution / Service Area Population (Q4 aggregated) $ 1.17 $ 0.97 $ 2.56 $ 4.58 $ 2.31 $ % Net Operating Cost / Revenue Passenger Trips $ $ $ $ $ $ % Average Fare Passenger Revenue / Revenue Passenger Trips $ 2.22 $ 0.19 $ 3.01 $ 3.84 $ 2.19 $ % Cost Effectiveness Total Operating Expenditure / Revenue Passenger Trips $ $ $ $ $ $ % Total Direct Operating Expenditure / Revenue Passenger Trips $ $ $ $ $ $ % Service Utilization Revenue Passenger Trips / Service Area Population (Q4 aggregated) %

13 APPENDIX 5: Milton Transit Conventional Service (Monday - Saturday) Year End Performance Annual Year-Over-Year Comparison Service / Program Update New service provider, 03/2010 Service design changes implemented in 09/2010; new routes, schedules etc. service design changes made in 09/2010 service design changes made in 09/2010 Routes 6 adjustment, routes 7, 8 addition and timetable modifications made in 09/2012 Fare increase, 01/2012 rte 6 adjustment route 7,8 addition and timetable modifications made in 09/2012 GO Specials route mods and service on Saturday launch in 09/2013 Contract rate adjustment; fuel procurement Fare increase, 01/2014 Minor schedule adjustments, 09/2014 Timetable modifications impacted by additional GO Train/sched change, 01/2015 Dynamic Transit pilot project 05/2015 Pan Am Games Service cut on Saturdays, sched change 09/2015 Contracted Revenue Service Hours Operated Total 17,004 20,945 22,703 28,214 32,340 32,894 2% Service Days Operated Total % Service Area Population (annual) Total 62,800 63,939 79,842 83,227 85,191 84,973 0% Expenditure Administrative (actuals / year end aggregated) $ 234,952 $ 277,393 $ 302,145 $ 324,787 $ 346,766 $ 338,975-2% Purchased Services (actuals / year end aggregated) $ 1,452,074 $ 1,875,939 $ 2,078,664 $ 2,625,324 $ 2,494,013 $ 2,601,990 4% Fleet Expenses (aggregated) $ 277,152 $ 96,379 $ 107,595 $ 211,192 $ 642,834 $ 625,609-3% Transfer to Reserves (Bus Replacement, aggregated) $ 235,060 $ 235,060 $ 239,761 $ 359,025 $ 421,477 $ 518,565 23% Total $ 2,199,238 $ 2,484,771 $ 2,728,165 $ 3,520,328 $ 3,905,090 $ 4,085,139 5% Revenue Metrolinx / GO Transit Integration Subsidy (actuals) $ (75,145) $ (126,555) $ (141,683) $ (184,645) $ (242,179) $ (235,686) -3% Bus and Shelter Advertising Revenue (actuals) $ (52,536) $ (37,233) $ (46,029) $ (47,987) $ (58,455) $ (66,155) 13% Bus Fares Collected from Farebox (actuals) $ (120,643) $ (188,705) $ (217,708) $ (268,407) $ (304,766) $ (315,507) 4% Ticket / Pass Sales (actuals) $ (107,326) $ (169,698) $ (222,467) $ (343,628) $ (388,358) $ (419,437) 8% Recoveries (Provincial Gas Tax, aggregated) $ (316,059) $ (524,840) $ (524,840) $ (524,840) $ (581,796) $ (581,790) 0% Total $ (671,709) $ (1,047,031) $ (1,152,727) $ (1,369,506) $ (1,575,554) $ (1,618,576) 3% Ridership Boardings 158, , , , , ,982 0% Transfers 20,587 37,090 39,781 47,479 51,042 49,207-4% Revenue Passenger Trips 138, , , , , ,775 0%

14 APPENDIX 5: Milton Transit Conventional Service (Monday - Saturday) Year End Performance Annual Year-Over-Year Comparison Financial Performance Revenue / Cost 31% 42% 42% 39% 40% 40% -2% Municipal Operating Contribution / Service Area Population $ $ $ $ $ $ % Net Operating Cost / Revenue Passenger Trips $ $ 6.31 $ 5.75 $ 6.12 $ 5.72 $ % Revenue / Cost 18% 23% 25% 27% 29% 29% 2% Municipal Operating Contribution / Service Area Population $ $ $ $ $ $ % Net Operating Cost / Revenue Passenger Trips $ $ 7.58 $ 6.79 $ 6.59 $ 6.11 $ % Average Fare Passenger Revenue / Revenue Passenger Trips $ 2.20 $ 2.13 $ 2.12 $ 2.27 $ 2.30 $ % Cost Effectiveness Total Operating Expenditure / Revenue Passenger Trips $ $ $ 9.95 $ $ 9.58 $ % Total Direct Operating Expenditure / Revenue Passenger Trips $ $ 9.87 $ 9.08 $ 8.99 $ 8.55 $ % Cost Efficiency Total Operating Expenditure / Contracted Service Hours $ $ $ $ $ $ % Total Direct Operating Expenditure / Contracted Revenue Service Hour $ $ $ $ $ $ % Service Utilization Revenue Passenger Trips / Service Area Population % Boardings / Contracted Revenue Service Hour % Revenue Passenger Trips / Contracted Revenue Service Hour % Amount of Service Available Contracted Revenue Service Hours / Service Area Population (Q1 aggregated) %

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