AWARD OF NEW PARATRANSIT SERVICES CONTRACT
|
|
- Kelley Waters
- 8 years ago
- Views:
Transcription
1 September 22, 2005 Department of Customer Contract Services
2 Purpose To recommend award of the paratransit services contract to MV Transportation, Inc. in the amount of $203,542,817 for a contract period of four base years. Subsequent Board approval will be sought to award each of the two, two-year options. To recommend the approval of additional contract authority to cover the cost of performance incentives for four years ($6 million) and fuel escalation prior to the cutover of operations ($500,000) for a total award amount of $210,042,817 for the four base years of the contract 2
3 Background The current paratransit services contract with Logisticare, Inc. was awarded in October, 1999 and ends on January 14, 2006 The Board authorized initiation of the procurement in October, 2004, and the Request for Proposals for the successor contract was released in April, 2005 The procurement was conducted as a "Best Value" procurement, which seeks the best combination of technical capability and price Four firms submitted proposals; three were deemed to be technically responsive The initial proposal prices ranged from $200 million to $290 million for the four base years and $537 million to $811 million for the entire eight years 3
4 Procurement Process The Best Value procurement method combines technical evaluation with examination of cost; as technical proposals become more technically equivalent, cost becomes more critical to the selection Technical Criteria: Central Reservation, Scheduling, and Transmission of Trips - new software is a superior product, which is critical to realizing service efficiencies through schedule optimization, ride matching, route management, aggressive dispatch (notifying customers BEFORE they experience delays) Operating/Service Plan compliance with ADA requirements, fleet management and maintenance plan, service operation model Management Plan transition plan, management structure, recruitment, safety, complaint investigation, alcohol and drug testing Experience and History of Past Performance 4
5 Procurement Process Cost Criteria: Reasonableness of the proposed costs analysis of cost drivers and supporting documentation Realism comparison of each cost proposal item and labor skill levels with the offeror s technical proposal Completeness whether all items are properly included Price proposals were examined only for those proposers who were determined to be technically acceptable 5
6 WMATA Requirements to Improve Paratransit Service Advanced commercial off-the-shelf (COTS) software to more effectively and efficiently manage reservations, trip scheduling and dispatch Productivity goals (trips per hour, from 1.25 in CY2006 to 1.55 for 2009 forward) More rigorous incentives and disincentives ($125,000 per month maximum, or $6 million for the base four years of the contract, if all incentives are earned) On-time performance Missed Trips less than 1.05% Passenger Injuries fewer than 2.5 per 100,000 trips Total Complaints fewer than 1 per 1000 trips Telephone Response 6
7 WMATA Requirements to Improve Paratransit Service Installation of functional, proven Mobile Data Computers and an Automatic Vehicle Location System to validate trips and on-time performance Additional auditing and monitoring requirements Liquidated damages for failure to implement/ commence operations on January 15, 2006 Implementation of a web-based application and Interactive Voice Response application to allow patrons to easily make reservations or check on vehicle location without utilizing a live agent 7
8 Results of Best Value Procurement Process MV Transportation, Inc. was deemed to have offered the "best value" of all of the proposers an excellent, innovative technical proposal coupled with the lowest proposed cost. Cost proposal was lowest for both the base four years, as well as, the maximum period of eight years, including options $203,542,817 for a four year base contract MV will directly operate 34% of the paratransit service; five subcontractors will operate 61% as dedicated service and cabs will fulfill the remaining 5% (far superior to the current 20% taxi allocation) MV will utilize Trapeze as the COTS software, which will: perform schedule optimization routines to ensure the most trips are delivered with the fewest vehicles in the shortest time permit real-time recalculation of arrival times and timely notification of patrons if traffic problems or other service issues delay arrivals minimize the number of unscheduled trips left open until the day of service (this practice has caused missed and late trips and customer dissatisfaction) 8
9 About MV: One of the largest paratransit providers in the nation, operating more than 130 paratransit service contracts and 3,000 vehicles nationwide Founded by Feysan Lodde, an African American female Major client properties include Fastran (Fairfax County, VA) San Francisco Muni SamTrans (San Mateo, CA) Lynx (Orlando, FL) MV on-site transition staff includes former employees of Trapeze to ensure smooth data migration and system implementation 9
10 Service Improvements in the New Contract Trapeze reservation/scheduling/dispatch software will greatly improve trip management, minimize missed and excessively late trips, enhance communication with customers about vehicle location and arrival times, match trips and minimize vehicles needed to provide service Mentor Ranger Mobile Data Computers/Automatic Vehicle Location System will validate trip delivery and on-time performance and assist dispatchers with real-time vehicle monitoring for in-route adjustments and patron notification of vehicle arrival time FleetFocus software will manage maintenance scheduling, lifecycle costing and performance analysis, to provide more reliable vehicle performance 10
11 Service Improvements in the New Contract (continued) MV s cost proposal emphasized high productivity and low overhead, with the use of proven technologies to maximize trip efficiency MV will install the DriveCam on-board camera system on all non-taxi vehicles, which will enhance driver training, operations monitoring and complaint/incident investigation Operators will leave door hangers on customers doorknobs in case of patron no-shows to remind customers about our no-show policy and the need for timely cancellation MV will provide a free trip voucher to any customer experiencing a missed or excessively late trip 11
12 Recommendations That the Board of Directors approve the award of the new paratransit service contract to MV Transportation, Inc. in the amount of $203,542,817 for a contract of four years That the Board of Directors approve additional contract authority of $6 million to cover the cost of incentives, if earned, and an additional $500,000 for fuel escalation, if necessary and fully documented, between September 22, 2005 and January 9, 2006 The final award amount for the four base years is $210,042,817 12
13 Next Steps Award the contract September 22, 2005 Conduct first planning meeting September 23, 2005 Initiate transition, training, data conversion, vehicle purchase immediately "Go-Live" with reservations January 1, 2006 Service Cut-Over January 15,
14 Budget Impact Base Year One (Calendar Year 2006) Total $47,854,409 Base Year Two (Calendar Year 2007) Total $48,031,858 Base Year Three (Calendar Year 2008) Total $54,171,291 Base Year Four (Calendar Year 2009) Total $59,985,259 Total Base Years $210,042,817 Option 1, Year One $69,479,967 Option 1, Year Two $80,171,522 Total Option 1 $149,651,489 Option 2, Year One $92,831,275 Option 2, Year Two $107,677,139 Total Option 2 $200,508,414 Total Contract Period $560,202,720 Base year totals include $1.5 million per year for performance incentives. Also included in Base Year 14 1 is $0.5 million for fuel escalation
15 Revenue, Expense & Funding Sources (Dollars in thousands) FY99 FY00 FY01 FY02 FY03 FY04 FY05 Revenues $ $ $ 1,202.5 $ 1,698.3 $ 1,927.8 $ 2,364.8 $ 2,826 Expenses $12,496.3 $17,185.4 $19,730.0 $25,417.8 $33,185.1 $36,945.5 $42,262 Gross Subsidy $12,592.4 $16,684.3 $19,388.2 $24,547.5 $32,539.6 $35,744.3 $39,436 Passenger Trips 477, , , , ,425 1,112,358 1,253,900 15
16 Page 1 of 4 (Board Copy) Washington Metropolitan Area Transit Authority METRO ELECTRONIC ACTION DOCUMENT IDENTIFICATION MEAD ID: ACTION: Initiate & Award AWARD VALUE: (Not yet awarded) CONTRACT: (Proposed) C05108 FUND SOURCES: (View) Operating Funds CONTRACTOR: LAST MODIFIED: 09/16/2005 SUBJECT: PURPOSE: DESCRIPTION Award Paratransit Services Contract to MV Transportation, Inc. Award the paratransit services contract to MV Transportation, Inc. for a contract period of four base years in the amount of $203,542,817, plus $6 million for performance incentives and $500,000 for potential fuel cost escalation (a total of $210,042,817). The proposal includes two two year options in the amount $344,159,903 plus $6 million for performance incentive, execution subject to future Board Approval. ORIGINATION INITIATOR DEPARTMENTAL APPROVAL CHRISTIAN BERES on 08/24/2005 Approved by WILKINS, PAMELA 09/12/2005 PHONE: OFFICE: FARE DEPT: Communications COORDINATION (ROUTING) OFFICE NAME ACTION/DATE BEMR (7600) WILKINS, PAMELA Approved 09/12/2005 AGMC (6100) AGOURIDIS, LEONA Re-assigned 09/09/2005 AUDT (7210) STEWART, JAMES Approved 09/12/2005 PRMT (7400) ZINGALE, JAMES Approved 09/13/2005 COUN (1410) O'KEEFFE, CAROL Approved 09/16/2005 FINAL APPROVALS OFFICE NAME/ACTION BEMR Approved for SCOS by HAROLD BARTLETT on 09/16/2005 GM GMGR CEO (Not Yet Approved) BOARD BOARD WMATA (Not Yet Approved)
17 Page 2 of 4 Washington Metropolitan Area Transit Authority METRO ELECTRONIC ACTION DOCUMENT BACKGROUND: NARRATIVE On October 22, 2004, the Board of Directors gave approval to initiate a competitive procurement, for a Paratransit System Management and Service contract. The previous contract with Logisticare, Inc. was awarded on October 19, 1999 and terminates on January 14, 2006 The Request for Proposals for the successor contract was released in April, The procurement was conducted as a "Best Value" procurement, which combines technical achievement with price. Four proposers responded; Logisticare declined to propose. Evaluation committees were established to assess technical competence and cost. MV Transportation, Inc. is deemed to have offered the "best value" of all of the proposers. MV Transportation, Inc. will directly operate 34% of the paratransit service; subcontractors will operate 61% and cabs will fulfill the remaining 5% The initiation action approved by the Board on October 22, 2004, provided contracting authority in the amount of $473.6M. This cost covers the period beginning in January 2006 and ending in January 2014, including four base years and four option years for a total of eight years. DISCUSSION: This action requests Board approval to award a Paratransit System Management and Service contract for a four-year base (January 15, January 14, 2010). Two, two-year options (January 15, January 14, 2014) are subject to future Board approval. In addition, the action requests further approval for contract authority to cover $12 million for performance incentive payments, if earned ($6M for the base period and $6M for the option years), and $500,000 to cover the cost escalation of fuel between September 22, 2005, and January 9, 2006, when the cost of fuel will be set by a DOE index (if required). MetroAccess (MACS) is a regional service required by the Americans with Disabilities Act (ADA) of Since 1994, MACS has provided curb-to-curb transportation service for customers with disabilities unable to use the WMATA fixed-route service to complete their trips. WMATA is legally required to meet the demand of the service. WMATA currently provides MACS service through a single prime contractor who is responsible for all phases of the current MACS operation. The scope of services includes purchase, installation, and maintenance of state-of-art, commercial-off-the-shelf (COTS) automated scheduling software; providing centralized reservations, schedules and dispatch to facilitate reserving, scheduling and providing trips for customers; obtaining and maintaining a fleet of vehicles, equipped with Mobile Data Terminals and Automated Vehicle Locators compatible with the installed scheduling software and WMATA`s "Ride Guide" and capable of providing dial-in "Where`s My Ride?" updates; and sub-contracting with private providers and taxicab companies for service in Maryland, the District of Columbia, and northern Virginia. This will enable to validate trips and on-time performance. Changes from the existing contract include payment per revenue hour (first pick-up to last drop-off with no more than a one, one-hour gap on any route/schedule) instead of per trip, and increased performance standards with incentives and disincentives to encourage greater operating efficiency and on-time performance. This contract also incorporates certain recommendations from the Regional Paratransit Task Force; specifically,strengthening the eligibility certification process and charging a supplemental fare for service outside the ¾ mile ADA boundary. The closure timing of the existing contract (C-93634) with LogistiCare, Inc. will allow sufficient time to purchase, install, test, and convert data to the new scheduling software; and acquire and outfit the new MACS vehicles as required. The existing contract with Logisticare, Inc. terminates on January 14, It is anticipated that contract award will be issued on September 22, The first planning meeting will be conducted on September 23, 2005, and the transition process will commence to include training, data
18 Page 3 of 4 conversion, and vehicle purchase. The current plan is to "Go-Live" on reservations January 1, 2006, with Service Cut-Over January 15, Fuel costs are currently extremely volatile and have risen substantially since issuance of the Requests for Proposals. This action includes a request for approval of additional contract authority to cover fuel cost escalation. ALTERNATIVE: There are no alternatives to providing complementary paratransit service. Federal regulations require that WMATA accommodate the demand for paratransit service. PRIOR APPROVALS: On October 22, 2004, the Board of Directors gave approval to initiate a competitive procurement, for a Paratransit System Management and Service contract. IMPACT ON FUNDING: Multi-Year Contract (with option years) Budget: Operating Budget, Fiscal Office: Office of MetroAccess Paratransit Account: Paratransit Transportation Service FY06 Operating Budget Budget Book Pg. 71 Fiscal Year: FY06 Services, Paratransit: $49,534, Unspent Obligation: $21,860, Spent YTD: $3,084, This Action: $24,177, Remaining Funds: $412, Remaining Base Contract Cost: (FY07 thru FY10) $180,615, Contract Option Cost (FY10 thru FY14) $344,159, Remaining Base Contract Cost (Includes Incentives) $185,865, Outyears Contract Option Cost (Includes Incentives) $350,159, Total Project Cost/Award: (FY06 thru FY14) $547,702, Total Project Cost/Award: (Includes fuel Esc. & Incentives) $560,202, Remarks: 1. There are sufficient funds available in the Department of MetroAccess Paratransit budget to support this action. 2. This is a request for a four-year base period. The two, two-year option periods will be exercised only upon subsequent Board approval. Since the base period will overlap four fiscal years, the base period will be funded from fiscal years 2006, 2007, 2008, 2009, and 2010, while the option years will be funded from fiscal years 2011, 2012, 2013, and Increased demand may impact the overall cost of the service. Funding for all years is subject to Board approval of the budget and the availability of funding.
19 Page 4 of 4 SCHEDULE: Notice to proceed for the contract must be issued no later than September 23, 2005, to preclude any lapse in paratransit service AFFIRMATIVE ACTIONS REQUIREMENTS: The contractor will be required to comply with Executive Order 11246, Rev. No 4. DBE REQUIREMENTS: Pursuant to WMATA Board Resolution , DBE goals are not set on operationally funded contracts. RECOMMENDATION: That the Board of Directors approve the award of the new paratransit service contract to MV Transportation, Inc. in the amount of $210,042,817, for a contract of four years This amount includes $6,000,000 to cover payment of performance incentives, if earned, and $500,000 to cover fuel cost escalation between the date of award and January 9, 2006, the date that fuel prices will be set for this contract.
FINAL AUDIT REPORT WITH RECOMMENDATIONS Contract Audit No. 11-045 BACKGROUND
[Type text] FINAL AUDIT REPORT WITH RECOMMENDATIONS Contract Audit No. 11-045 SUBJECT: Audit of Reported Paratransit Revenues and Ridership DATE: October 3, 2011 FROM: OIG Helen Lew /s/ TO: DGMA/CFO Carol
More informationReport on Improving MetroAccess Service for People with Disabilities
ITEM 9 - Information May 17, 2006 Report on Improving MetroAccess Service for People with Disabilities Staff Recommendation: Receive briefing on the enclosed interim report released on May 2 by the WMATA
More informationMetroAccess Business Model
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY MetroAccess Business Model Finance and Administration Committee December 1, 2011 Purpose Review performance criteria for solicitation, outlining substantial
More informationGLOSSARY of Paratransit Terms
Innovation in Transit GLOSSARY of Paratransit Terms January 2007 FORWARD: ABOUT PACE PARATRANSIT SERVICES Pace provides a variety of public transportation services. ADA Paratransit, which operates in the
More informationPolicy Manual for RideLink Providers
Policy Manual for RideLink Providers February 2011 Who can ride on RideLink? Any resident of Kent County over the age of 60 is eligible to ride on RideLink. All trips in RideLink will include both subscription
More informationKING COUNTY. Signature Report
KING COUNTY Signature Report 1200 King County Courthouse 516 Third Avenue Seattle, WA 98104 February 19, 2003 Motion 11657 Proposed No. 2003-0040.1 Sponsors Pelz 1 2 3 4 5 A MOTION approving the transit
More informationFINAL AUDIT REPORT WITH RECOMMENDATIONS Internal Operations No. 08-005
FINAL AUDIT REPORT WITH RECOMMENDATIONS Internal Operations No. 08-005 SUBJECT: Review of Trapeze, the Bus Rail DATE: March 25, 2008 Scheduling and Dispatch System FROM: TO: IG/OIG Helen Lew /s/ GMGR John
More informationOperating Budget. MARIN TRANSIT 2016 2025 SHORT RANGE TRANSIT PLAN Chapter 5: Financial Plan
Operating Budget Marin Transit forecasts revenues and expenses for the 10-year period based on current contract rates, annual escalations, historical trends, and partner agencies revenue projections. Marin
More informationAmerican Public Transit Association Bus & Paratransit Conference
American Public Transit Association Bus & Paratransit Conference Intelligent Transportation Systems Integrating Technologies for Mobility Management & Transportation Coordination May 24, 2011 RouteMatch
More informationThe mission of the Division of Transit Services is to provide an effective mix of public transportation services in Montgomery County.
Transit Services MISSION STATEMENT The mission of the Division of Transit Services is to provide an effective mix of public transportation services in Montgomery County. BUDGET OVERVIEW The total approved
More informationAssumption of MetroAccess Risk Financing
Finance & Administration Committee Action Item III-A November 3, 2011 Assumption of MetroAccess Risk Financing Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information
More informationA Guide to Planning One-Call Services. Simplifying Access to Transportation Services & Information
A Guide to Planning One-Call Services Simplifying Access to Transportation Services & Information Today s Session Presentation of project process & results Discussion: What is your experience? Currently
More information4 MOBILITY PLUS SCHEDULING SOFTWARE CONTRACT AWARD
4 MOBILITY PLUS SCHEDULING SOFTWARE CONTRACT AWARD The Transportation Services Committee recommends the adoption of the recommendations contained in the following report dated February 20, 2013, from the
More informationRouteMatch Demand. Route and Optimize
RouteMatch Demand Monitor And Track Route and Optimize INTEGRATE AND SAVE About RouteMatch One Platform. Solving Many Challenges. RouteMatch s multi-modal technology platform lets organizations take advantage
More informationOctober 2007 Report No. 08-006. An Audit Report on The Medical Transportation Program at the Texas Department of Transportation
John Keel, CPA State Auditor An Audit Report on The Medical Transportation Program at the Texas Department of Transportation Report No. 08-006 An Audit Report on The Medical Transportation Program at the
More informationReveal Management Services, Inc.
Reveal Management Services, Inc. Case Study / Kansas City Area Transportation Authority (KCATA) This Case Study has been client approved as published. Customer Profile Kansas City (also referred to as
More informationApplying for Access. Access Services. What is Access?
Access Services Applying for Access > Access Services overview > Eligibility criteria > Other transportation options > How to get Access What is Access? Access Services is a public transit agency dedicated
More informationRegional Transportation Authority
Regional Transportation Authority Transit Working Group Monday, March 23, 2009 2:00 PM Paratransit Service Plan Overview Sun Van (Van Tran) represents 81% of all public paratransit service provided Pima
More informationReveal Management Services, Inc. Case Study / Rhode Island Public Transit Authority (RIPTA) This Case Study has been client approved as published.
Reveal Management Services, Inc. Case Study / Rhode Island Public Transit Authority (RIPTA) This Case Study has been client approved as published. Customer Profile The Rhode Island Public Transit Authority
More informationORANGE COUNTY TRANSPORTATION AUTHORITY. Approval to Release Request for Proposals for Same-Day Taxi Service. Staff Report
ORANGE COUNTY TRANSPORTATION AUTHORITY Approval to Release Request for Proposals for Same-Day Taxi Service Staff Report December 9, 2013 To: From: Subject: Members of the Board of Directors Darrell Johnson,
More informationDepartment Of Human Services. Medical Assistance Transportation Program. Request for Information (RFI)
Department Of Human Services Medical Assistance Transportation Program Request for Information (RFI) Date: October 21, 2015 Table of Contents PART 1: GENERAL INFORMATION... 3 1.1 Purpose of this Request
More informationMETRO FREEWAY SERVICE PATROL
æ Metropolitan Metro Transportation Authority One Gateway Plaza Los Angeles, CA 90012-2952 23 213.922 metro.r OPERATIONS COMMITTEE JULY 21, 2005 SUBJECT: ACTION: METRO FREEWAY SERVICE PATROL AUTHORIZE
More informationNon-Emergency Medical Transportation in South Carolina. March 2009 Review of the South Carolina Legislative Audit Council
Non-Emergency Medical Transportation in South Carolina March 2009 Review of the South Carolina Legislative Audit Council Non-Emergency Medical Transportation (NEMT) Provides Medicaid clients rides to and
More informationPower Point Presentation
Good Morning Chairman Evans and members of the Committee on Finance and Revenue. I am Jack Requa, Interim General Manager and CEO of the Washington Metropolitan Area Transit Authority (WMATA), commonly
More information5. CASH FLOW PROJECTIONS (P. 5) RECEIVE AND FILE 6. QUARTERLY INVESTMENT REPORT (P. 7) RECEIVE AND FILE
BOARD BUDGET AND FINANCE COMMITTEE MEETING WEDNESDAY, FEBRUARY 2, 2011, 2:00 P.M. RIVERSIDE TRANSIT AGENCY BOARD ROOM 1825 THIRD STREET RIVERSIDE, CA 92507 1. CALL TO ORDER 2. SELF-INTRODUCTIONS 3. PUBLIC
More informationCOORDINATING RURAL AND HUMAN SERVICES 2015 REPORT PREPARED FOR THE GOVERNOR S OFFICE OF PLANNING AND BUDGET
COORDINATING RURAL AND HUMAN SERVICES TRANSPORTATION IN GEORGIA 2015 REPORT PREPARED FOR THE GOVERNOR S OFFICE OF PLANNING AND BUDGET CREATED BY THE GOVERNOR S DEVELOPMENT COUNCIL AND THE GEORGIA COORDINATING
More informationCustomer Satisfaction Survey Results
Customer Service and Operations Committee Information Item IV-C December 6, 2012 Customer Satisfaction Survey Results Page 62 of 83 Washington Metropolitan Area Transit Authority Board Action/Information
More informationMETRO. Fiscal Year 2013 Monthly Board Report. June 2013 (Third Quarter Fiscal Year-to-Date)
METRO Fiscal Year 2013 Monthly Board Report Revenue Expense Ridership Performance (Third Quarter Fiscal Year-to-Date) 7/16/2013 Table of Contents Section A Section B Section C Section D Section E Section
More informationLiving After Stroke: Mobility and Transportation Options After Stroke. The Family of Community Transportation Options
Living After Stroke: Mobility and Transportation Options After Stroke Karen Wolf-Branigin, MSW National Center on Senior Transportation Washington, DC The Family of Community Transportation Options This
More informationEVERY TRIP IS IMPORTANT
EVERY TRIP IS IMPORTANT Access Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life. Without reliable transportation, the
More informationTHE ADA AND ITS COMPLEMENTARY PARATRANSIT REQUIREMENTS
Section 1: Entity Submitting the Plan Charles County Department of Community Services VanGO Transportation 8190 Port Tobacco Road Port Tobacco, Maryland 20677 Contact: Ms. Lisa M. Quill Chief of Housing
More informationFederal Fiscal Year 2014 Funding For Utah s Large Urban Areas
Federal Transit Administration 5310 GRANT APPLICATION INSTRUCTIONS Enhanced Mobility of Seniors and Persons with Disabilities Federal Fiscal Year 2014 Funding For Utah s Large Urban Areas Instructions
More informationVol 2_v9final 1/24/05 12:22 PM Page 1. Lift-Van & ADA Access Services G U I D E
Vol 2_v9final 1/24/05 12:22 PM Page 1 Lift-Van & ADA Access Services G U I D E 2 Vol 2_v9final 1/24/05 12:22 PM Page 2 This Guide is available in accessible formats. Please contact S.F. Paratransit at
More information2 YORK REGION TRANSIT INTERACTIVE VOICE RESPONSE SYSTEM FOR MOBILITY PLUS
2 YORK REGION TRANSIT INTERACTIVE VOICE RESPONSE SYSTEM FOR MOBILITY PLUS The Transit Committee recommends the adoption of the recommendations contained in the following report March 27, 2007, from the
More informationREQUEST for PROPOSALS. Scheduling and Dispatch Software. City of Ionia Dial-A-Ride (IDART) 251 E. Adams Street Ionia, Michigan 48846.
REQUEST for PROPOSALS Scheduling and Dispatch Software City of Ionia Dial-A-Ride (IDART) 251 E. Adams Street Ionia, Michigan 48846 Proposals Due: November 18, 2013 12:00 p.m. Table of Contents PART I Instructions
More informationSan Francisco Paratransit Taxi Debit Card System. 5 5 2010 APTA Bus and Paratransit Conference Cleveland, Ohio
San Francisco Paratransit Taxi Debit Card System 5 5 2010 APTA Bus and Paratransit Conference Cleveland, Ohio Eighth largest transit system in United States, by ridership Service Area: 49 square miles
More informationPrivate For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012
Private For-Hire Transportation Program Recommendations for Taxi Industry Reform September 26, 2012 City of Portland Revenue Bureau Office of Management and Finance Table of Contents Background... 3 1-Specific
More informationReveal Management Services, Inc. Case Study / Johnson County Transit (JCT) This Case Study has been client approved as published.
Reveal Management Services, Inc. Case Study / Johnson County Transit (JCT) This Case Study has been client approved as published. Customer Profile Johnson County Transit (JCT) is a department of Johnson
More informationSACRAMENTO REGIONAL TRANSIT DISTRICT AMERICANS WITH DISABILITIES ACT (ADA) FREQUENTLY ASKED QUESTIONS (FAQ)
SACRAMENTO REGIONAL TRANSIT DISTRICT AMERICANS WITH DISABILITIES ACT (ADA) FREQUENTLY ASKED QUESTIONS (FAQ) You will find answers to the most frequently asked questions about RT s ADA paratransit services
More informationRegional Transportation District Denver, Colorado. ADA Complementary Paratransit Service Compliance Review
Regional Transportation District Denver, Colorado ADA Complementary Paratransit Service Compliance Review August 31 September 4, 2009 Summary of Observations Prepared for Federal Transit Administration
More informationEVERY TRIP IS IMPORTANT
EVERY TRIP IS IMPORTANT Access Access to the grocery store, employment, medical care, and other community services are vital components of a healthy, productive life. Without reliable transportation, the
More informationATTACHMENT K 5310 ELIGIBLE COST
ATTACHMENT K 5310 ELIGIBLE COST Attachment K - Traditional 5310 Eligible Cost a. Rolling stock and related activities for Section 5310-funded vehicles (1) Acquisition of expansion or replacement buses
More informationOffice of Program Policy Analysis And Government Accountability
THE FLORIDA LEGISLATURE Report No. 97-44 Office of Program Policy Analysis And Government Accountability John W. Turcotte, Director February 1998 Review of the Potential for Privatizing Student Transportation
More informationCustomer Service and Operations Committee. Board Information Item IV-B. December 3, 2015
Customer Service and Operations Committee Board Information Item IV-B December 3, 2015 Improving Customer Service Satisfaction Page 37 of 66 Washington Metropolitan Area Transit Authority Board Action/Information
More informationWASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL
WASHINGTON COUNTY TRANSIT POLICIES AND PROCEDURES MANUAL 1. INTRODUCTION These policies and procedures are guides to assist in the governance of the Washington County Commute Express service and the Washington
More informationPassenger Demand Forecasting
Passenger Demand Forecasting (FY2014 FY2018) HDR Engineering, Inc. 8403 Colesville Road Suite 910 Silver Spring, MD 20910 240.485.2600 www.hdrinc.com Final Report February 2014 CONTENTS Executive Summary...
More informationRide Guide. Paratransit Edition. Paratransit Handy Bus Monday Saturday 7:30 a.m. 4:00 p.m. (Saturday service ADA, Agency, dialysis and work only)
Ride Guide Paratransit Edition Effective March 1, 2015 Paratransit Handy Bus Monday Saturday 7:30 a.m. 4:00 p.m. (Saturday service ADA, Agency, dialysis and work only) ADA Service Reservation-based ADA
More informationMMC Safety and Mobility Management in the US
MOBILITY MANAGEMENT MM Concept Multiple Providers - Partners Service Advocate Mobility Management Functions Service Development System Management FOCUS ON THE CUSTOMER Characteristics of MM An obsession
More informationTransportation Handbook for Parents and Guardians of Special Education Students
Transportation Handbook for Parents and Guardians of Special Education Students Dear Parents and Guardians, At the Office of the State Superintendent, Division of Student Transportation (OSSE DOT), we
More informationFrom the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined
From the FTA 5310 Circular (C9070.1F): 1. ELIGIBLE CAPITAL EXPENSES. Funds for the Section 5310 program are available for capital expenses as defined in Section 5302(a)(1) to support the provision of transportation
More informationMulti Year Budget Plan Development
Finance & Administration Committee Information Item III-B October 13, 2011 Multi Year Budget Plan Development Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information
More informationNotice of Public Hearing Washington Metropolitan Area Transit Authority Docket B13-01
Notice of Public Hearing Docket B13-01 PROGRAM OF PROJECTS FOR FEDERAL FISCAL YEAR 2013 FUNDS AUTHORIZED UNDER THE MOVING AHEAD FOR PROGRESS IN THE 21 ST CENTURY ACT (MAP-21) AND THE PASSENGER RAIL INVESTMENT
More informationKANSAS CITY AREA TRANSPORTATION AUTHORITY ADDENDUM #1 TO RFP #13-7028-30
KANSAS CITY AREA TRANSPORTATION AUTHORITY ADDENDUM #1 TO RFP #13-7028-30 FOR A CONSULTANT TO PROVIDE TRIP SCHEDULING AND QUALITY ASSURANCES FOR KCATA S PARATRANSIT OPERATIONS NOVEMBER 5, 2013 The information
More informationCreative Ways to Manage Paratransit Costs
Project #BD549-28 FINAL REPORT Prepared for the Florida Department of Transportation Research Center Prepared by the Center for Urban Transportation Research University of South Florida July 2008 Disclaimer
More information4. Technology Assessment
4. Technology Assessment KAT Transit Development Plan A technology study for KAT was prepared in 2005. That work provides the basis for this chapter as much of the information is germane and tied to the
More informationFinancial Plan & Implementation. Matrix
Financial Plan & Implementation Matrix Revenue Projections and Financial Assumptions 1.0 Context. Background. The development of the financial plan is consistent with requirements regarding the development
More informationTHE ROAD TO COORDINATION
THE ROAD TO COORDINATION Vickie S. Bourne, Executive Director Kentucky Transportation Cabinet Office of Transportation Delivery (OTD) September 13-14, 2007 State Programs Meeting Before Coordination Non-Emergency
More information2910 E. 5th Street Austin, Texas 78702 512.474.1200 capmetro.org
2910 E. 5th Street Austin, Texas 78702 512.474.1200 capmetro.org Capital Metropolitan Transportation Authority MetroAccess Riders Guide ii TABLE OF CONTENTS Introduction...3 Section 1: Eligibility and
More informationADVANCED TRANSPORTATION MANAGEMENT SYSTEM (ATMS) COMPUTER AIDED DISPATCH UPGRADE
Yktropdbar- One catway plaza t13.g2~.2000 ' Los Angel- CA 90012-2952 metro.net 47 OPERATIONS COMMITTEE MARCH 18,2010 SU WECT: ACTION: ADVANCED TRANSPORTATION MANAGEMENT SYSTEM (ATMS) COMPUTER AIDED DISPATCH
More informationParatransit Handbook for the Clinton County Public Transit System
Paratransit Handbook for the Clinton County Public Transit System Updated: July 16, 2015 1 This is an informational handbook regarding Clinton County Public Transit s (CCPT) policies related to Paratransit
More informationAccessibility Advisory Committee
Accessibility Advisory Committee 600 Fifth Street NW Washington, DC 20001 202-962-6060 Attendees, Review of Agenda, and Approval of Minutes Chairman Patrick Sheehan called the Accessibility Advisory Committee
More informationTransportation Guide for Older Adults
2015 Transportation Guide for Older Adults A guide to transportation resources for older adults. Contents Orange County Department on Aging - Mobility Manager... 2 ORANGE COUNTY TRANSPORTATION PROVIDERS...
More informationSCHOOL ADVOCACY COMMITTEE Transportation Department Ed Wildesen Director of Transportation
1 SCHOOL ADVOCACY COMMITTEE Transportation Department Ed Wildesen Director of Transportation 2 "The data on school transportation are clear the safest way to get our most precious cargo to school and home
More informationTotal Capital Budget Review
Finance, Administration and Oversight Committee Information Item IV-A May 14, 2009 Total Capital Budget Review Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information
More informationService Procedures & Policies
Service Procedures & Policies Alameda County Revised December 2012 Alameda County Transportation Commission 1333 Broadway, Suite 220 & 300 Oakland, CA 94612 www.alamedactc.org 1 Contents Description...1
More informationChapter 4. Options for Service Coordination
4-1 Chapter 4. Options for Service Coordination INTRODUCTION There are currently more than seventeen agencies offering transportation services in the Greater Derry-Salem area. Each has its own mission,
More informationFREDericksburg Regional Transit (FRED) REAL-TIME SCHEDULING SOFTWARE, BUS STOP ANNUNCIATOR AND TRANSIT WEBSITE PROCUREMENT
FREDericksburg Regional Transit (FRED) REAL-TIME SCHEDULING SOFTWARE, BUS STOP ANNUNCIATOR AND TRANSIT WEBSITE PROCUREMENT Technical Memorandum and Concept of Operations Prepared for: Prepared by: March
More informationBusiness Planning Aligning Investment Decisions with the Strategic Plan
Finance & Administration Committee Information Item III-A July 12, 2012 Business Planning Aligning Investment Decisions with the Strategic Plan Washington Metropolitan Area Transit Authority Board Action/Information
More informationMOTION NO. M2016-01 Contract for Transit Scheduling Software PROPOSED ACTION
MOTION NO. M2016-01 Contract for Transit Scheduling Software MEETING: DATE: TYPE OF ACTION: STAFF CONTACT: Operations and Administration Committee 01/07/2016 Final Action Bonnie Todd, Executive Director
More informationCase Study CENTRAL FLORIDA REGIONAL TRANSIT AUTHORITY (LYNX) ORLANDO, FLORIDA. Transit Agency Profile and Reason for Selection of Transit Agency
Case Study CENTRAL FLORIDA REGIONAL TRANSIT AUTHORITY (LYNX) ORLANDO, FLORIDA Transit Agency Profile and Reason for Selection of Transit Agency Overview The Central Florida Regional Transportation Authority
More informationHow to Decrease Paratransit Costs Using Fleet Management Strategies. www.trapezegroup.com
How to Decrease Paratransit Costs Using Fleet Management Strategies 1 Automatic Vehicle Location (AVL) and Mobile Data Terminals (MDTs) are being used extensively in virtually any industry that employs
More informationONE CALL-ONE CLICK Profiles CT RIDENET, ST. CLOUD, MN
BACKGROUND CT RideNet, as the Coordinated Transportation Ride Network is known, was developed in 2006 to assist the residents of central Minnesota in getting rides. The idea grew out of the state s coordinated
More informationNON-EMERGENCY MEDICAL TRANSPORTATION PROGRAM REQUEST FOR PROPOSAL NO. HSS-10-091
1 NON-EMERGENCY MEDICAL TRANSPORTATION PROGRAM REQUEST FOR PROPOSAL NO. HSS-10-091 1 2.13 20 Contractor Compensation - Can the agency share any insights or projections related to healthcare reform, which
More informationBUYER S GUIDE NEMT Software:
BUYER S GUIDE NEMT Software: Choosing the Right Software Platform Why NEMT Software? Before you start fielding quotes from NEMT software vendors, consider what you truly want and need in terms of software
More informationPIONEER RESOURCES. Request For Proposal. Automated Demand Response Transportation Management System. PIONEER RESOURCES RFP No.
PIONEER RESOURCES Automated Demand Response Transportation Management System 2015 Request For Proposal Request for Proposal Page 1 Pioneer Resources Request for Proposal (RFP) RFP No. 2015-1 Direct Questions
More informationApplication for MetroAccess Door-to-Door Paratransit Service For People with Disabilities
Application for MetroAccess Door-to-Door Paratransit Service For People with Disabilities DO NOT MAIL OR FAX APPLICATION Transit Accessibility Center 600 5 th Street, NW Washington, DC 20001 (Between Chinatown/Gallery
More informationApproval of Cinder Bed Road Design Build Agreement and Financial Plan
Finance & Administration Committee Action Item III-A October 14, 2010 Approval of Cinder Bed Road Design Build Agreement and Financial Plan Washington Metropolitan Area Transit Authority Board Action/Information
More informationBilling for Performance: Determining Billing Methods that Encourage Performance in Community Transportation
Monast and Downs 1 Billing for Performance: Determining Billing Methods that Encourage Performance in Community Transportation Kai Monast Institute for Transportation Research and Education North Carolina
More informationRural Transport Solutions. WP3.3 Trans-National Contact Centre Analysis
Rural Transport Solutions WP3.3 Trans-National Contact Centre Analysis February 2011 1.0 Contact Centre Analysis 3 2.0 Contact Centre Overview 4 2.1 Scotland 4 2.1.1 Dumfries and Galloway 4 2.1.2 Shetland
More informationRequest for Expression of Interest (EOI) Contract Assembly & Management System (s) (CAMS)
Request for Expression of Interest (EOI) Contract Assembly & Management System (s) (CAMS) 1. Introduction: The Washington Metropolitan Area Transit Authority (METRO) seeks industry information about commercial
More informationReview FY09 Operating Expenses
Finance, Administration and Oversight Committee Information Item IV-C March 13, 2008 Review FY09 Operating Expenses Washington Metropolitan Area Transportation Authority Board Action/Information Summary
More informationRFP 2014-01 Addendum 1 Berkshire Regional Transit Authority (BRTA) Veteran s Transportation and Community Living Initiative (VTCLI)
RFP 2014-01 Addendum 1 Berkshire Regional Transit Authority (BRTA) The following items are included in Addendum 1 of RFP 2014-01and must be acknowledged and listed on proposer s response to this RFP. 1.
More informationOffice of Internal Audit
Internal Audit Bear Line Shuttle Service Contract June 26, 2015 Office of Internal Audit Report No. 118-15 DATE: June 26, 2015 TO: CC: FROM: Tom Johnson, Director of Safety and Transportation Ken McClure,
More informationParatransit Plan Proposed Updates
Paratransit Plan Proposed Updates Welcome & Call to Order Daniele Coll-Gonzalez Chief Operating Officer Rochester Genesee Regional Transportation Authority Explanation of Public Hearing Procedure Crystal
More informationFINAL AUDIT REPORT WITH RECOMMENDATIONS Internal Operations No. 12-001 BACKGROUND
FINAL AUDIT REPORT WITH RECOMMENDATIONS Internal Operations No. 12-001 SUBJECT: Review of Contract CQ 7068 Safety Management Assessment and Enhancement Program DATE: February 14, 2012 FROM: OIG Helen Lew
More informationMETROPOLITAN TRANSIT AUTHORITY OF HARRIS COUNTY, TEXAS. Independent Accountants Report on Applying Agreed-Upon Procedures
METROPOLITAN TRANSIT AUTHORITY OF HARRIS COUNTY, TEXAS Independent Accountants Report on Applying Agreed-Upon Procedures Year ended September 30, 2014 KPMG LLP 811 Main Street Houston, TX 77002 Independent
More informationWMATA Small Business & Local Preference Program Update/ Permanent Approval. Administration Committee October 6, 2005
WMATA Small Business & Local Preference Program Update/ Permanent Approval Administration Committee October 6, 2005 1 Purpose The purpose of this presentation is to provide an update on the Small Business
More informationSPECIAL SERVICES HANDBOOK
SPECIAL SERVICES HANDBOOK 1700 North 11th Street, Reading, PA 19604 For Information, Call The Special Services Department Phone - 610-921-2361 Fax - 610-921-0209 TDD - 610-921-1018 Toll Free 1-800-383-2278
More informationCustomer Services, Operations, and Safety Committee Board Information Item IV-A September 16, 2010 Safety Report
Customer Services, Operations, and Safety Committee Board Information Item IV-A September 16, Safety Report Washington Metropolitan Area Transit Authority Board Action/Information Summary Action Information
More informationReimbursement of Travel and Lodging Expenses
Reimbursement of Travel and Lodging Expenses A. Travel and Lodging Reimbursement Policies 1. The following students are eligible to receive reimbursement for travel and lodging expenses incurred when attending
More informationHow to Supplement Traditional Paratransit Programs with Taxis: A Case Study. International Conference on Paratransit 10/31/14
How to Supplement Traditional Paratransit Programs with Taxis: A Case Study International Conference on Paratransit 10/31/14 SFMTA Overview Eighth largest transit system in United States 49 square miles
More informationSYSTEM SAFETY & OPERATIONS COMMITTEE OCTOBER 17, 2013 SUBJECT: BUS STOP USABILITY STUDY APPROVE CONTRACT AWARD ACTION: RECOMMENDATION
One Gateway Plaza Los Angeles, CA 90012-2952 213-922.2C.~~ ~ metro. net SYSTEM SAFETY & OPERATIONS COMMITTEE OCTOBER 17, 2013 SUBJECT: ACTION: BUS STOP USABILITY STUDY APPROVE CONTRACT AWARD RECOMMENDATION
More informationSAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY
THIS PRINT COVERS CALENDAR ITEM NO.: 13 DIVISION: Transit Services BRIEF DESCRIPTION: SAN FRANCISCO MUNICIPAL TRANSPORTATION AGENCY Approving Amendment #1 to Contract 2015-16 with Trapeze Software Group,
More informationProgram Management and Recipient Coordination Plan
Program Management and Recipient Coordination Plan for the Madison Urbanized Area s Section 5310 Enhanced Mobility of Seniors and Individuals with Disabilities Program Madison Area Transportation Planning
More informationCONFERENCE COMMITTEE REPORT BRIEF HOUSE SUBSTITUTE FOR SENATE BILL NO. 117
SESSION OF 2015 CONFERENCE COMMITTEE REPORT BRIEF HOUSE SUBSTITUTE FOR SENATE BILL NO. 117 As Agreed to March 31, 2015 Brief* House Sub. for SB 117, as amended, would create the Kansas Transportation Network
More informationA U D I T E P O R T. Audit of Lee County Transit (Lee Tran) Internal Audit Department. Audit Number 2011-04. April 2011
A U D I T R Audit of Lee County Transit (Lee Tran) E P O R T Internal Audit Department Audit Number 2011-04 April 2011 April 21, 2011 The Honorable Charlie Green Clerk, Lee County Re: Lee County Transit
More informationTaxis and Accessible Services Division: Status of Taxi Industry. San Francisco Municipal Transportation Agency Board Meeting September 16, 2014
Taxis and Accessible Services Division: Status of Taxi Industry San Francisco Municipal Transportation Agency Board Meeting September 16, 2014 Taxi Services Mission To promote a vibrant taxi industry through
More informationTaxis for Senior Transportation
Taxis for Senior Transportation Contents Barriers to Increased Use of Taxicabs...1 Steps to Increase Seniors Use of Taxis...3 Taxis in Rural Areas Thinking Outside the Box...9 How Taxis Might be Used...10
More informationAccessibility Advisory Committee
Accessibility Advisory Committee 600 Fifth Street NW Washington, DC 20001 202-962-6060 Chairman Patrick Sheehan called the Accessibility Advisory Committee (AAC) meeting to order at 5:30 pm. ATTENDEES
More informationTTA PARATRANSIT SOFTWARE ASSESSMENT KYOVA INTERSTATE PLANNING COMMISSION
TTA PARATRANSIT SOFTWARE ASSESSMENT FINAL REPORT KYOVA INTERSTATE PLANNING COMMISSION OCTOBER 2, 2006 PREPARED BY: RLS & ASSOCIATES, INC. 3131 S. DIXIE HIGHWAY, SUITE 545 DAYTON, OHIO 45439 Table of Contents
More information