RouteMatch Demand. Route and Optimize

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1 RouteMatch Demand Monitor And Track Route and Optimize INTEGRATE AND SAVE

2 About RouteMatch One Platform. Solving Many Challenges. RouteMatch s multi-modal technology platform lets organizations take advantage of one technology foundation to tackle multiple passenger transportation challenges. Schedule and route optimization. Reporting and compliance. Expanding service areas. Ridership satisfaction and on time performance. Coordination. Data visibility. Reducing fuel costs, wasted miles and soaring costs of vehicle maintenance. These are the things that keep transit agencies up at night, and it s where RouteMatch s technology and approach can help. Organizations can easily mix and match their RouteMatch products however small or large, or straightforward or complex their needs are. We understand that our software is mission critical to your operations and servicing your riders - that s why we are fully committed to measurable results, continuous education and customer care. 2

3 Privately- held industry leader in transit intelligent transportation systems and mobile data system deployments Dedicated software engineers, computer scientists, database management professionals, transportation operations consultants, and customer service specialists Headquartered in Atlanta, GA with offices throughout North America and Australia Founded in % Customer retention Focused on technology innovation, building strong customer relationships, and award-winning customer support 3

4 Smartly Plan. Optimize. Improve. RouteMatch Demand is the industry s leading solution for the planning, optimization, and management of a demand response service. What makes it different? Firstly, it s end to end. From customer registration through reporting, RouteMatch Demand provides a complete demand response management system that models your operations workflow. Secondly, it grows with you. RouteMatch Demand is equipped with modules that you can easily mix and match. It enables systems to expand into different modules as you need them so you can more efficiently manage your client reservations, driver and vehicle schedules, dispatching, billing and much more. This way, you are not stuck with outdated technology. Lastly, it s proven. We ve built the solution to be highly configurable by listening to customer feedback and industry needs over time. It s been built from the ground up, and has collectively saved our customers millions of dollars. As you read on, don t just take our word for it. Connect with your RouteMatch representative and schedule a live demo today. Talk to our customers. We want to get to know you and your organization better, and see how we can partner to make an impact on your organization. 4

5 Dynamic Routing, Scheduling and Optimization RouteMatch brings a comprehensive and unique approach to routing, scheduling, and optimization. Through a user friendly interface, RouteMatch Demand offers a powerful scheduling engine so you can look across multiple services more efficiently schedule. Route Optimization is built into your demand response scheduling, monitoring and dispatching systems. You get everything you need from one, Relational database. BRUCE ABel, ASSISTANT General Manager By using RouteMatch, we ve gained visibility into our data. This significantly improves decision making and operations management. denver RTD Optimize vehicle and driver schedules What If planning and analysis Profile to match demand, service parameters, unique local problems Accommodate defined parameters such as vehicle capacity, mobility types, and service restrictions Easily adjust schedule rules and parameters Automatically build routes and driving directions Prioritize trips and services using selective optimization tools Easily search and filter trips, runs, and services Define rigid or flexible Breaks Billy Wingfield, General Manager Maintain and manage Runs Manage schedule exceptions for quick schedule fixes Gain real time insight into planned schedule and route Key Performance Indicators (KPIs) to ensure your schedule meets your operational goals We have been able to experience a jump in productivity by 25% in number of passengers per revenue hour and are noticing constant improvements in scheduling. Valley Regional Transit 5

6 We are now able to tweak schedules to fit in last minute trips. RouteMatch has found open slots in the scheduling manifest that we never knew existed. 6 KIM THOMAS, DRIVER SUPERVISOR WASHINGTON COUNTY TRANSIT

7 High Impact Dispatching RouteMatch offers complete dynamic automation to help you run your operations. Your dispatchers can easily access all the data they need for intelligent dispatching so they can make informed decisions and improve operations. Dispatchers can easily create personalized views. Want to connect your dispatchers with your drivers? Couple Dispatching with RouteMatch s Mobile Data System and dispatchers are empowered with real-time vehicle tracking, messaging, alerting and data capture. Continuous Dispatch Optimization and Schedule Modification No Show and Late Cancellation Management Customizable Operational Alerts Customizable Alert Delivery Customizable Dispatch Views and Configurations Accurate Estimated Time of Arrivals Real Time Trip Status for all Your Customers Monitor and Manage Your Fleets On Time Performance Michael Jones, Customer Service/IT Manager Monitor and Manage Incidents, Accidents, and Same Day Performance Issues Same Day Trip Assignment Sort and Group Daily Operations The dispatch screen is a great tool and is so user friendly. It makes our dispatchers more efficient in their day to day monitoring and control of the operations. Will Call Management Integrated Mapping and Geospatial Viewing Santee Wateree Regional Transportation Authority 7

8 Make Managing and Verifying Trips Simple It s alarming how much money is lost when you do not have insight into true costs of trips that are brokered or cannot negotiate trips due to limited visibility into data. RouteMatch s Verification Module allows you to validate all of the information for your daily operations including runs, trips, and routes. Data quality and exception checks ensure your data is accurate before you begin your analysis process. You are able to: Verify Route, Run, and Trip Information Flexibly View Data Filter, Sort, and Group trips Re-assign Trip, Driver and Run Reassignment Manage Key Performance Indicator (KPI) Validation Add New Trips or Runs Automatically calculate trip costs based on complex billing rules and contract requirements 8

9 Manage Your Client Eligibility Processes With RouteMatch Demand, you can manage all of your required certification functions and improve your eligibility processes. Not only can you save your staff time and effort, you can capture the data you need for completion for government audits. dale bergman, Transit Director Certification Process Determination Process Application Process Conditional Eligibility Trip by Trip Eligibility Negotiation Process Statistics and Federal Reporting Requirements The City of Grand Forks has experienced savings of $187,000 our first year using RouteMatch by gaining greater visibility into data and refining American Disabilities Act (ADA) eligibility and verification for its contracted demand response services. CIty of grand forks Eligibility and Suspension Communications to Riders 9

10 Take Advantage of Robust Reporting With RouteMatch, cut back on time spent compiling reports and let the system do it for you. Smith, John 615 Highland Drive Atlanta, GA Peachtree St Atlanta, GA With more than 50 standard reports, RouteMatch helps you intuitively manage all of your demand response information and data from one place. Customer, vehicle, reservation, operator, provider, Smith, John Doe, Jane 415 Monroe Drive Atlanta, GA Highland Drive Atlanta, GA schedule, and route data are stored in a robust relational database management system for easy retrieval and reporting. Here are a few of our most popular reports: Drill down into your data as deep as you want, or get a macro view of operational statistics for more informed decision making. It gives you the tools to slice and dice information on your terms, and allows you to run reports using multiple criteria. Furthermore, our philosophy is your data belongs to you. We understand that you may require different types of reports. That s why we have a powerful ad hoc report generator and flexible ad hoc wizards that can help you custom design your reports. NTD reports Driver manifests Trip counts and summary Standing orders Cancellation and No Shows On Board Mobile Device Activity Vehicle Utilization Invoices Productivity WILLIAM PATTERSON, CEO Operational statistics Schedule adherence On time performance RouteMatch s assistance with reporting has been a tremendous help. It has saved us 20 hours a month as a team. Center for Community Building 10

11 11

12 RouteMatch Demand Add-on Modules: RM Notification Module Provides automated call outs and alerts to riders to remind them of trips and general service updates. This helps decrease no shows and customer complaints. RM Mobile for Demand Module Complete Mobile Data Management for integrated vehicle tracking, dynamic driver dispatch communications, scheduling and more. Coordination Module Enables multiple agencies and community partners to share, coordinate, bid and communicate trips. Multi-Modal Trip Planning Module Integrates multiple transportation modes to facilitate coordination, improve accessibility, leverage community partners, and reduce demand response and ADA paratransit costs. BUSINESS ANALYTICS MODULE Track and monitor a wide range of operational metrics and key performance indicators in real time with intuitive, executive-styled dashboards. Certification Module Provides enhanced options beyond core eligibility determination processes for approval, continued eligibility assessments, tracking and automated notification. Incidents Module Manage incidents, accidents, commendation, and complaints for prompt and proper resolution. This helps you reduce insurance costs and legal claims. 12

13 Customer Web Portal Conveniently enables riders to book, confirm or cancel their trips online through a dedicated Web portal. This helps reduce call volume. Facility web Portal Gives facilities such as healthcare providers, assisted-living homes, and senior centers the ability to conveniently schedule rides for multiple passengers. Provider Web Portal Securely transmit coordinated data to coordinating providers, facilitating exchange of passenger information through an online portal. J.R. Salazar, General Manager When I speak with colleagues at other transit agencies, they are amazed at the speed in which we implemented our ITS project, and our high level of satisfaction with our RouteMatch team and support. We give RouteMatch a five out of five. What took us four months to do has taken many agencies at least one or two years to accomplish. We have no doubt that our RouteMatch technology will help us continue to improve our service to our riders while allowing us to be more operationally efficient and fiscally responsible. Central Texas Rural Transit District, City and Rural Rides (CARR) 13

14 Reduce Your Carbon Footprint With RouteMatch Demand, you can take a big leap forward in becoming more environmentally friendly. For example, tablet devices allow you to eliminate paper manifests as trip changes and cancellations occur even same day ones. Updated manifests appear on the tablets within seconds. No more printing, faxing, ing or staying up late for production. RouteMatch s Demand solution has helped demand response providers to save money on fuel costs. This stems from tighter optimizing of schedules and routes, reduction of dead-heads and increased number of passengers per revenue mile. 14

15 A System Your Users Will Love We understand that efficiencies will not be gained unless your users fully embrace the system. RouteMatch offers a smart graphical interface, intuitive wizard-based functionality and advanced search functionality, making maneuvering data easy. Deployment is available as a cloud service or on-premise model. Furthermore, we offer a host of training options such as a dedicated training portal through MyRouteMatch which features webinars and training programs, a User Conference for additional training, and on site local state visits to make sure you are kept abreast of updates and changes. We make it easy for your users to learn the system and take advantage of all it offers. 15

16 routematch.com

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