Job Aid: Replacing the S8300 Media Server or its hard drive

Transcription

1 Job Aid: Repacing the S8300 Media Server or its hard drive This job aid describes the procedures to repace an instaed S8300 Media Server or its hard drive. Important: In this Job Aid, the term "S8300 hardware" refers to: - the S8300C Media Server circuit pack (Materia ID ) incuding its 40 GB hard disk drive (Materia ID ) - the S8300B Media Server circuit pack (Materia ID ) incuding its hard disk drive (Materia ID )! Important: Aways check the Avaya Support Website for Product Correction Notices at and seect Product Correction Notices (A Avaya products) in the MOST POPULAR PRODUCTS IN SUPPORT section. Assumptions The foowing items are assumed for the successfu competion of this repacement procedure. If any of these assumptions do not appy to your scenario, some steps in the on-site repacement procedures may need to be modified: The existing S8300 hardware may or may not be functiona. The S8300 may be configured as a primary controer or as an LSP. The foowing information is avaiabe: - customer FTP server IP address, ogin, and password - contents of a Pre-Instaation Worksheet The technician is famiiar with the connection and access methods to the S8300, incuding setting up a direct connection to the S8300 Services port and using the Maintenance Web interface. See Instaation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, , for detaied information about setting up connections to the G700 and S8300 and the associated aptop configurations Issue 5.0 January

2 Job Aid: Repacing the S8300 Media Server or its hard drive Before you go to the site There are severa possibe hardware repacement scenarios for S8300. You shoud determine which of the scenarios appies and ensure that you have Site-specific information Unity CD and USB reader Service packs Firmware fies Identify the repacement scenario The most common repacement scenario in this document is to repace the S8300 Server with the same version. However, some earier hardware versions are no onger avaiabe, requiring these considerations: Repacing an S8300A with an S8300B on page 2 Repacing an S8300B with an S8300C on page 3 Identify the repacement scenario on page 3 Repacing an S8300A with an S8300B! Important: Important: Do not use this Job Aid if you need to repace an S8300 version A with version B. Instead, refer to Instaation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, An S8300 version A wi be repaced with an S8300 version B if: The system is a pre-2.1 reease of Communication Manager running on an S8300A and the customer wishes to upgrade to reease 2.1 or ater. The S8300A is fauty and ony S8300B repacement units are avaiabe. When a pre-2.1 reease of Communication Manager is running on an S8300A, and you want to upgrade to a 2.1 or ater reease, you must repace the S8300A with an S8300B. The B version supports any Communication Manager reease but the A version supports ony pre-2.1 reeases. The repacement S8300B is normay shipped without Communication Manager software. In this case, the S8300 hard drive must be remastered, the Communication Manager software instaed, and the server must be configured. These procedures are covered in Instaation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, Job Aid: Repacing the S8300 Media Server or its Hard Drive

3 Before you go to the site Repacing an S8300B with an S8300C! Important: Important: Do not use this Job Aid if you need to repace an S8300 version B with version C. Instead, refer to Instaation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, An S8300 version B wi be repaced with an S8300 version C if: The system is a pre-4.0 reease of Communication Manager running on an S8300B and the customer wishes to upgrade to reease 4.0 or ater. The S8300B is fauty and ony S8300C repacement units are avaiabe. When a pre-4.0 reease of Communication Manager is running on an S8300B, and you want to upgrade to a 4.0 or ater reease, you must repace the S8300B with an S8300C. The S8300C version supports ony Communication Manager 4.0 and ater reeases. The repacement S8300C is normay shipped without Communication Manager software. In this case, the S8300C must be remastered, the Communication Manager software instaed, and the server must be configured. These procedures are covered in Instaation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, In addition the S8300C does not support the CWY1 board that might be present with the S8300A/B. Refer to Instaation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, for proper conversion and announcement transfer procedures. Identify the repacement scenario Eight scenarios for repacing the S8300 hardware are summarized in Tabe 1: Repacement scenarios on page 4. Each scenario requires a sighty different pre-instaation preparation and a sighty different instaation procedure. The different scenarios depend on whether the origina (currenty instaed) hardware is functiona, and whether the software reeases instaed on the origina and new hardware are the same, different, or unknown Issue 5.0 January

4 Job Aid: Repacing the S8300 Media Server or its hard drive Tip: Tip: Scenario 8 is the most common repacement scenario for repacing the server/ hard drive. Tabe 1: Repacement scenarios 1 of 2 Origina hardware is: Software reease on new hardware is: Scenario # Repacement procedure: Origina earier than New 1 Upgrade software on origina hardware Back up data Repace hardware Insta icense and authentication fies Configure network data Restore a data Functiona Origina same as New 2 Back up data Repace hardware Insta icense and authentication fies Configure network data Restore a data Origina ater than New 3 Back up data Repace hardware Insta icense and authentication fies Upgrade software on new hardware Configure network data Restore a data 1 of 2 4 Job Aid: Repacing the S8300 Media Server or its Hard Drive

5 Before you go to the site Tabe 1: Repacement scenarios 2 of 2 Origina hardware is: Software reease on new hardware is: Scenario # Repacement procedure: Origina earier than New 4 Repace hardware Insta icense and authentication fies Use IW to configure server data Restore ony transations & Audix announcements Origina same as New 5 Repace hardware Insta icense and authentication fies Configure network data Restore a data Not functiona Origina ater than New 6 Repace hardware Insta icense and authentication fies Upgrade software on new hardware Configure network data Restore a data Origina SW reease unknown 7 Repace hardware Insta icense and authentication fies Upgrade new hardware to atest bug-fix oad, if needed Use IW to fuy configure server data Restore ony transations & Audix announcements Either functiona or not functiona No software * 8 Repace hardware Insta Communication Manager software Check for service packs Configure network data Restore a data Insta icense and authentication fies *. A bank hard drive/compact Fash is the common repacement scenario. 2 of Issue 5.0 January

6 Job Aid: Repacing the S8300 Media Server or its hard drive Description of repacement scenarios When the S8300 hardware is repaced, you need to reconfigure the S8300 Server. The easiest way to do this is to back up the configuration data from the origina hardware and do a fu restore to the new hardware. Scenario 8 is the common repacement scenario in which the od and new hardware and software versions are the same. However, for scenarios 1, 3, and 6, the origina and new hardware are running different software reeases. In these scenarios, you wi need to do a software upgrade (on the origina hardware for 1 and on the new hardware for 3 and 6) to make the software reeases the same. In scenario 6, since the hardware is not functiona, you cannot do a backup so you must restore the atest avaiabe backup. To do these upgrades, you must have a CD containing the appropriate server software oad. The software oad is typicay be the atest GA bug-fix oad, but it coud be an earier oad depending on what is required to make the software reeases the same on the origina and new hardware. For scenarios 2 and 5, the origina and new hardware are running the same software reease so no upgrades are required. For scenario 5, you must restore the atest avaiabe backup. For scenario 4, you cannot use the atest avaiabe backup to restore the configuration data. (You cannot upgrade the origina hardware or backup the configuration data because the hardware is not functiona. You cannot do a fu restore of the atest avaiabe backup because the origina and new hardware have different software reeases). In this scenario, you must do a fu configuration using the Instaation Wizard or the Maintenance Web Interface and restore just the transations and AUDIX fies from the atest avaiabe backup. For scenario 7, you (and the customer) do not know the software reease on the origina hardware, and you are unabe to check the software reease because the hardware is not functiona. In this case, you must foow the repacement procedure in scenario 4, with the additiona step of upgrading the new hardware to the atest GA bug-fix oad, if that oad is not aready instaed on the new hardware. This upgrade step ensures that the system is not downgraded in case the origina hardware had the atest GA bug-fix oad instaed. Before going to the customer site Perform the foowing steps before going to the customer site: 1. Downoad the current icense fie and authentication (password) fie from the RFA website. The icense fie must be associated with the seria number of the G700 in which the defective hardware resides. Save the icense and authentication fies on the aptop that you use at the customer site. 6 Job Aid: Repacing the S8300 Media Server or its Hard Drive

7 Before you go to the site 2. For scenarios 4 and 7 if the origina hardware is not functiona, and the origina hardware has an earier (or unknown) software reease than the reease instaed on the new hardware, then you need to do a fu configuration (rather than a fu restore). Create a pre-instaation server worksheet when configuring the S8300 after hardware repacement. There is an eectronic version and a printabe version of the pre-instaation worksheet: The eectronic version is used with the Instaation Wizard to directy oad the configuration data onto the S8300. The printabe version is used to record the configuration data, which is then manuay entered into the screens of the Instaation Wizard or the Maintenance Web Interface. The eectronic version, used with the Instaation Wizard, is recommended because it simpifies the data-entry task and is more accurate. You can obtain the pre-instaation worksheet from You do not need to create a pre-instaation worksheet for the other scenarios (1, 2, 3, 5, and 6). 3. For scenario 7 if the software reease on the origina hardware is unknown, check to see if the software reease on the new hardware is the atest GA bug-fix oad. If not, obtain a CD with the atest GA bug-fix oad. 4. Determine backup ocation, user name, ftp host name, directory, and password to do an FTP backup when on site. Keep this information handy for the restore. 5. For scenarios 1, 3, and 6 if an upgrade is needed, obtain a CD with the appropriate reease of the server software to be used for upgrading the origina or new hardware. (The appropriate reease is whatever makes the reeases on the origina and new hardware the same after the upgrade). 6. For scenarios 1, 2, and 3, obtain information about the customer s FTP backup server: IP address, user name, password, ftp host name, and directory. 7. Determine whether software service packs wi be needed and, if so, downoad the appropriate software service pack to your aptop. 8. If the new hardware has a reease of the server software that is ater than the reease instaed on the origina hardware, you may need to upgrade the G700 firmware. If you need to upgrade the G700 firmware, go to the Avaya Support Web site ( support.avaya.com/downoads) then choose G700 Media Gateway. Instructions for upgrading the G700 firmware are in Job Aid: Firmware Downoad Procedure for the G700 Media Gateway, Issue 5.0 January

8 Job Aid: Repacing the S8300 Media Server or its hard drive At the customer site Use the foowing procedure to repace the S8300 hard drive or the S8300 Server circuit pack (incuding its hard drive). Procedure to repace the S8300 hardware Some of the ink names on the Maintenance Web Interface referenced in this procedure might vary depending on the version of Communication Manager you are using. 1. If the S8300 hardware is sti functiona or can be made functiona, connect your aptop to the Services port on the S8300 and access the Maintenance Web Interface. If you do not know whether the S8300 hardware is functiona, perform the foowing procedure to determine if it is functiona: a. Connect your aptop (with a crossover cabe) to the Services port on the S8300, open the IE browser, and connect to b. If you do not get the Wecome screen, skip to Step e. c. If you get the Wecome screen, cick Continue, og in, and aunch the Maintenance Web Interface. d. In the Server Upgrades section seect Boot Partition. - If the View Partition Status tabe shows the status of the hda1 and hda6 partitions, the S8300 hardware is functiona; skip to Step 2 - If the View Partition Status tabe is not dispayed, or you get an error message, the S8300 hardware may not be functiona; continue with Step e. e. If the previous steps indicate that the S8300 hardware may not be functiona, unseat and reseat the S8300 server and repeat Steps a - d above. If you do not get the Wecome screen in Step b or if the View Partition Status tabe is not dispayed in Step d, then the S8300 hardware is not functiona. If the S8300 hardware is not functiona, skip Step 2 and Step 3 and continue with Step Check to see if the new hardware has a higher software reease than the current system. If so, upgrade the server software on the origina hardware to the same reease as is on the new hardware. This appies to dot reeases as we as major reeases. 8 Job Aid: Repacing the S8300 Media Server or its Hard Drive

9 At the customer site CAUTION: The new hardware (S8300B or S8300C or new hard disk drive is usuay shipped with no software oaded. 3. Back up data: a. On the Maintenance Web Interface navigationa pane, seect Backup Now under the "Data Backup / Restore" heading. b. On the Backup Now screen, check a of the foowing data sets: - If the S8300 is not an LSP, seect ACP Transations; seect the radio button for Save ACP transations before backup. - Server and System Fies - Security Fies - If IA770 is instaed on the S8300, aso seect Audix Names, Transations and Messages. c. Seect the Backup Method (SCP, SFTP, or FTP) and enter the customer-suppied information for: - User Name - Password - Host Name - Directory The S8300C supports backup to the externa Compact Fash. d. Cick the Start Backup button. e. If IA770 is instaed on the S8300, back up AUDIX announcements: - Return to the Backup Now screen and uncheck a but Audix Announcements. - Seect the Backup Method and enter the ogin destination information as in Step c. - Cick the Start Backup button. 4. Insta the new hard drive or S8300 Server.! CAUTION: Be sure to wear a propery grounded ESD wrist strap when handing the S8300 Server, hard drive, and the (optiona) CWY1. Pace a components on a grounded, static-free surface when working on them. When picking up the hard drive, be sure to hod it ony on the edges do not touch the bottom of the hard drive. a. Shutdown the S8300 Server using either the Web interface or the manua Shutdown button on the S8300 facepate Issue 5.0 January

10 Job Aid: Repacing the S8300 Media Server or its hard drive - On the Maintenance Web Interface, seect Shutdown Server under the "Server" heading. Seect the Deayed Shutdown option, uncheck the "Restart server after shutdown" checkbox, and cick Shutdown. - Aternativey, you can manuay initiate a shutdown by pressing the Shutdown button on the S8300 facepate. Hod the button in unti the green "OK to Remove" LED starts binking. b. When the "OK to Remove" LED is on steady or when you are certain that the server has powered down you can continue with Step c. If you are aso repacing the G700, you can power it down. c. Loosen the two thumb screws on the S8300. S8300B: When removing or inserting the S8300B circuit pack, the LED modue (above sot V1) must aso be removed or inserted together with the S8300B. S8300C: The S8300C can be removed independenty of the LED modue. d. Remove the S8300 circuit pack (and LED modue for S8300B) from the G700. Important:! Important: S8300B: If you are repacing the hard drive use Step e through Step m and Figure 1: S8300B hard drive repacement on page 11. If you are repacing the entire S8300 Server (incuding its hard drive), skip to Step 6. S8300C: If you are repacing the hard drive use Step n through Step u and Figure 2: S8300C hard drive repacement on page 13. If you are repacing the entire S8300 Server (incuding its hard drive), skip to Step 6. e. S8300B: Unscrew the four screws on the bottom of the S8300 circuit pack that attach to the hard-drive standoffs (Refer to Figure 1: S8300B hard drive repacement on page 11). 10 Job Aid: Repacing the S8300 Media Server or its Hard Drive

11 ALM TST ACT At the customer site Figure 1: S8300B hard drive repacement SHUT DOWN OK TO REMOVE SERVICES USB 1 USB ALM TST ACT OK TO REMOVE SHUT DOWN 5 1 SERVICES USB 1 USB Figure notes: indchd3 KLC S8300 circuit pack 5. Ribbon Cabe Connector 2. Hard drive 6. Hard-Drive Connector Pins 3. Hard-drive standoffs 7. Optiona IA770 Modue. this modue is unnecessary if running Communication Manager 3.0 or ater because its functionaity is supported in software. 4. Four (4) hard drive mounting screws Issue 5.0 January

12 Job Aid: Repacing the S8300 Media Server or its hard drive f. S8300B: Detach the hard-drive ribbon cabe from the hard drive (eave cabe attached to the S8300 circuit pack). g. S8300B: Unpack and insta the new hard drive on the S8300. Standoffs for the new hard drive shoud be incuded in the new hard drive package. CAUTION: Important: If standoffs are not incuded with the new hard drive, remove the standoffs from the od drive and reuse them. Before screwing the standoffs into the new hard drive, cean the threads thoroughy with a damp coth or paper towe. h. S8300B: Screw the standoffs into the new hard drive.! CAUTION: In Step i, be carefu not to bend the pins on the hard drive. Leave the four jumper pins to the right of the ribbon cabe open and unconnected, as shown in Figure 1: S8300B hard drive repacement on page 11. i. S8300B: Connect the open end of the hard-drive ribbon cabe (which is attached to the S8300 circuit pack) to the repacement hard drive, as shown in Figure 1: S8300B hard drive repacement on page 11. Connect pin number one to the end of the ribbon connector marked with the red stripe. j. S8300B: Pace the hard drive on the S8300 circuit pack with the standoffs aigned with the screw hoes. k. S8300B: Hod the S8300 circuit pack on its side, with the hard drive in pace, and screw the four screws through the bottom of the S8300 circuit pack into the hard-drive standoffs.. S8300B: If you are repacing the S8300 circuit pack, and if the CWY1 board is instaed on the origina S8300, remove the CWY1 board from the origina S8300 and insta it on the new S8300 circuit pack. m. S8300B: Insert the S8300 into sot V1 of the G700. The LED pane (above sot V1) must be removed and reinserted together with the S8300 circuit pack. Insert both the LED pane and S8300 circuit pack about one-third (1/3) of the way into the guides (the guides are in sot V1 for the S8300 and above sot V1 for the LED pane). Push both circuit packs (together) back into the guides, genty and firmy, unti the front of each circuit pack aigns with the front of the G700.! Important: Step n through Step u appy to the S8300C ony. n. S8300C: From the bottom of the S8300 circuit pack remove the two screws that attach to the hard-drive standoffs (Refer to Figure 2: S8300C hard drive repacement on page 13). 12 Job Aid: Repacing the S8300 Media Server or its Hard Drive

13 ACT C_V1 At the customer site Figure 2: S8300C hard drive repacement ALM APP OK TO REMOVE SHUT DOWN 1 SERVICES USB 1 USB 2 USB 3 S8300C h2dcchdr LAO Figure notes: 1. S8300C circuit pack 4. Hard drive mounting screws (2) 2. Hard drive 5. Hard drive connector 3. Hard drive standoffs (2) o. S8300C: Detach the hard drive by puing it directy out of the connector. p. S8300C: Locate the standoffs for the new hard drive. If standoffs are not incuded with the new hard drive, remove the standoffs from the od drive and reuse them. q. S8300C: Screw the standoffs into the new hard drive. r. S8300C: Connect the hard drive to the hard-drive connector (Figure 2: S8300C hard drive repacement on page 13). s. S8300C: Aign the hard drive standoffs with the mounting hoes on the S8300 circuit pack Issue 5.0 January

14 Job Aid: Repacing the S8300 Media Server or its hard drive t. S8300C: Hod the S8300 circuit pack on its side with the hard drive aigned with the mounting hoes, and screw the two screws through the bottom of the S8300 circuit pack into the hard-drive standoffs. u. S8300C: Guide the S8300 into sot V1 of the G700, but do not competey insert the server in the sot. 5. Before competey inserting the S8300B/C into sot V1 of the G700, connect the USB DVD-ROM/CD-R/W drive to the S Competey insert the S8300B/C in sot V1 and secure the S8300 facepate with the thumb screws. Tighten the thumb screws with a screwdriver. 7. Pace the Communication Manager CD in the USB DVD-ROM/CD-R/W reader and cose the tray. 8. Power up the G700 if the power was removed earier. 9. Insta Communication Manager from the CD (refer to Instaation and Upgrades for the Avaya G700 Media Gateway and Avaya S8300 Server, ). The server reboots after instaation. 10. Connect your aptop to the Services port on the S8300 and access the Maintenance Web Interface. 11. Set server date and time: a. At the Maintenance Web Pages seect Server > Server Date/Time. The Server Date/Time window dispays. b. Set the server time within five (5) minutes of the Network Timer Server (NTS) time, date and time zone so that synchronization can occur. 12. If necessary, upgrade the server software on the new hardware: If the software reease instaed on the new hardware is earier than the reease on the origina hardware, upgrade the software on the new hardware to match the reease on the origina hardware. If the software reease on the origina hardware is unknown, and the software on the new hardware is not the atest bug-fix oad, upgrade the software on the new hardware to the atest bug-fix oad. 13. S8300B ony: Disabe RAM disk on the server: a. Access the server s command ine interface using an SSH cient, ike PuTTY, and an IP address of b. At the command ine type sudo ramdisk -v -f disabed and press Enter. The system does not dispay any information to the screen if there are no errors. c. At the command ine type ramdisk -v -s and press Enter to confirm the setting. Confirm that the setting in the ecs.conf fie is the desired state after the next reboot. 14. Reboot the server. 14 Job Aid: Repacing the S8300 Media Server or its Hard Drive

15 At the customer site Important: 15. Insta any software service packs required. 16. Configure the S8300 and restore data. Do either Step a or Step b beow: a. If the origina hardware is functiona or if the software reease instaed on the origina hardware is the same as or ater than the reease instaed on the new hardware, then: If you are restoring data from the network, configure the network data (Host Name, IP address, subnet mask, defaut gateway IP address). Restore a data. b. If the origina hardware is not functiona and the software reease instaed on the origina hardware is either unknown or earier than the reease instaed on the new hardware, then: Configure the S8300 as you woud a new insta using either the Avaya Instaation Wizard and the Pre-Instaation Worksheet previousy created, or using the Maintenance Web Interface. Upgrade to the same or ater software Restore ony the transations and the Audix announcements 17. If the new hardware has a ater software reease than the origina hardware, check to see if you need to upgrade the G700 firmware as described in Step 8 in Before going to the customer site on page Check for and resove any new aarms. 19. Test as appropriate for exampe, make station and trunk cas. 20. Save transations. If the S8300 on which you repaced the hardware is configured as an LSP, save transations on the primary controer, not the LSP. 21. S8300B ony: Enabe RAM disk on the server: a. Access the server s command ine interface using an SSH cient, ike PuTTY, and an IP address of b. At the command ine type sudo ramdisk -v -f enabed and press Enter. The system does not dispay any information to the screen if there are no errors. c. At the command ine type ramdisk -v -s and press Enter. Confirm that the setting in the ecs.conf fie is the desired state after the next reboot.! Important: DO NOT OMIT THE NEXT STEP. 22. S8300B and S8300C: Reboot the server. 23. Insta the icense and authentication fies. 24. If this server is a LSP or an ESS, issue these commands from the server command ine: a. stop -af or stop -caf to stop the LSP/ESS Issue 5.0 January

16 Job Aid: Repacing the S8300 Media Server or its hard drive b. start -a or start -ca to start the LSP/ESS 25. Re-enabe aarm origination: a. At the server command ine type amenabe -d b -s y and press Enter, where: -d b sets the diaout option to both numbers -s y enabes sending SNMP traps. b. Type amenabe without any options and press Enter to verify that aarm origination is enabed. 26. Logoff the system. 16 Job Aid: Repacing the S8300 Media Server or its Hard Drive