BC One Call Requesting Locates Online

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1 BC One Call A convenient way to request a routine locate request is through BC One Call s web portal. Simply submit the locate information online and a ticket confirmation will be ed to you once it has been processed by BC One Call. If you are requesting an emergency locate, you must call BC One Call directly at and speak with an agent. Below are instructions to help you with your online locate request. Contact BC One Call at info@bconecall.bc.ca if you require additional information or want to arrange a Web Portal Training session for your team. Our online chat feature is available for additional guidance while using the web portal. 1. Go to Click on the Click Before You Dig! icon at the top of the page. 2. Accept Disclaimer After reading the BC One Call disclaimer, click I agree. Page 1 of 10

2 3. Login **If you have previously logged into BC One Call s website and requested locates through E- Ticket but this is your first time using the web form, proceed to step 3a. If you have previously requested locates through BC One Call s web form, enter your username and password in the login box. Click Log in and proceed to step 4. If you are a homeowner requesting locates for your property, click Homeowner login below the login box and you will be asked to provide your contact information. On the next screen, enter your contact information and click Continue. Then proceed to step 4. If you will be using the website to request multiple locates and do not yet have a user name and password, click New user? below the login box. On the next screen, enter your address. An will be sent to you with further registration instructions. Then proceed to step 4. Page 2 of 10

3 3a. If you have previously logged into BC One Call s website and requested locates through E- Ticket, but this is your first time using the web form, click the link below the login box. On the next screen, enter your User name and Password. This is step 1 of 3. Click Send. For step 2 of 3, enter your address. This will be your new user name for the new web portal. Click Send. BC One Call s disclaimer will pop up again. After reading the disclaimer, click I agree. An with registration instructions will be sent to the address you provided. Click the link in the to continue to step 3 of 3. In step 3 of 3, create a password for your web portal login. Click Send. You will now be able to login by entering your user name and password in the login box. Page 3 of 10

4 4. New Ticket Click New Ticket to begin your ticket creation process. 5. Caller Information Enter all information marked with a red asterisk (*). If you entered a User name and Password, some of the information in the Caller info box will be automatically filled in. Any fields which are grey are not necessary. Ticket information will only be discussed with those indicated on the request. If you have questions about the information needed for a certain field, click the box next to the field. Page 4 of 10

5 6. Dig Location In the City field, begin typing the name of the city or town where you will be excavating. If you will be excavating in a rural area, type the name of the city or town which is closest to your work area. Choose the city or town from the drop down menu. Type the numerical address where you will be excavating into the Address field and the street name in the Street field. Choose the correct street from the drop down menu. Type the nearest intersecting street in the Intersection 1 field and choose the correct street from the drop down menu. *If you are working across a range of civic addresses, enter the first numerical address in the Address field and the last numerical address in the To field. *If you are not digging at a civic address, enter only the street name and the intersecting street name(s). If you are digging in a rural area, type see additional information into the Street field and an asterisk (*) in the Intersection 1 field. Page 5 of 10

6 7. Add a Sketch Once you have entered an address or intersection, the map below the address will populate a view of the area. Use the tools at the top of the map to draw a representation of your work area. Click Attach sketch below the map to attach your drawing to the ticket. Once you click Attach sketch, the map will show up in the Sketches and other attachments field. See step 9 for instructions on how to add additional attachments. 8. Enter Grid Information for Rural Areas If you are excavating in the Peace River Block, click Add under the LLD box to enter the rural LLD (Legal Land Description). Enter the LLD information into the pop up box. Select the Quarter Section from the drop down menu. The Meridian field must include the direction before the number, ie. W6. Once the location has been entered, click Add. Page 6 of 10

7 Up to 10 LLD locations can be included on each ticket; however, these LLDs must be adjacent or continuous. If you are excavating in a rural area that is not within the Peace River Block, enter the P&NG Grid or BCLP Grid information under Additional dig information at the bottom of the page (see step 11). 9. Add Additional Attachments You can include additional attachments with your ticket. PDF, PNG, JPEG, BMP, GIF and TIFF files up to 5 MB each can be attached. Click Attach a file under the Sketches and other attachments section to upload your additional attachments. **You are able to submit multiple dig locations on an attachment. 10. Dig Info If known, enter the size and depth of the proposed excavation. It is required to identify the type of property where the excavation will take place and the method that will be used during excavation. Check all boxes that apply. Select the date you are planning to excavate. The work to begin date must be at least 3 business days from the date of your locate request. The day your request is processed by BC One Call is the first of the 3 business days. Locate requests cannot be made more than 14 days in advance. Page 7 of 10

8 Use the drop down menu to select a pre-defined type of work. If your ticket is for multiple types of work, or your type of work is not in the drop down menu, select see additional information. Enter the type of work in the additional dig information field (see step 11). 11. Additional Dig Information Use additional dig information to include where on the property the excavation will take place, ie. Front, back, side. Include any other important information pertaining to the locate request. Examples are P&NG Grid or BCLP Grid locations, longitude and latitude, distance from the intersection where the work is taking place, property access restrictions, etc. Up to 250 characters can be included in the Additional dig information field. DO NOT ENTER INFORMATION INTO THE REMARKS FIELD. Certain facility owners will not receive this information on their copy of the ticket. 12. Submitting the ticket Click Save at the bottom of the page once all required fields have been completed. You will be brought to a confirmation page. Confirm all of the information is correct. Click Add at the bottom left side of the page to add another ticket. By clicking Add, you can submit multiple locate requests at one time. If you do not want to add additional requests, click Process at the bottom right side of the page. Page 8 of 10

9 After clicking Process, you will be brought to a page with your ticket number. If you submitted multiple requests, all of the ticket numbers will be listed. If you need to submit another request, click New ticket. Click Home to see your account overview. Page 9 of 10

10 13. Ticket Rejection If there is not enough information for your ticket to be processed, you will receive a rejection notice by . Click Click Here on the rejection notice to be brought back to your online request. You may need to log into the website again. Enter the missing information and resubmit the ticket (see step 12 for instructions on how to submit the ticket). REMEMBER: BC One Call members require a minimum of three full working days notice. There may be companies who have underground facilities in your work area that are not members of BC One Call. You must notify these parties of your proposed excavation. Facility owners do not locate privately owned utilities. You may have to hire a locator to locate private utilities in your work area. Thank you for your interest in using BC One Call s web portal. Contact us at info@bconecall.bc.ca or if you require additional guidance. Page 10 of 10