As with any new program, you must understand the system before becoming proficient at Quick-Ticket entry.

Transcription

1 Quick-Ticket Guidelines Dig Safe System, Inc. Welcome to Online Ticket Entry Quick-Ticket is a free program allows you the convenience of applying for Dig Safe tickets online, without the aid of a Customer Service Representative. Quick-Ticket users enjoy these benefits: Immediate processing from your own PC Available 24/7 Ideal for multiple tickets. Duplicate information from your first ticket carries over to the next, saving time. Record keeping is made easy with a printed confirmation of your Dig Safe Permit Number, Start Date/Time, and Notified Utilities. Important: As with any new program, you must understand the system before becoming proficient at Quick-Ticket entry. It s worth taking a moment to read these guidelines before attempting to enter your first Dig Safe permit online. These step-by-step instructions guide you through each data field, saving you time and hassles later on.

2 Table of Contents Things to Know Before Starting. Page 3 Quick-Ticket Live Support.. Page 3 Logging Onto the System Page 4 Quick-Ticket Password.. Page 4 Contractor Details.. Page 5 State/Municipality of Excavation Page 5 Using Latitude/Longitude. Page 5 The ADDRESS/INTERSECTION field. Page 6 Abbreviating Street Name Prefixes/Suffixes Page 6 New Streets and Subdivisions Page 6 Recommended Methods to Describe a Dig Location. Page 6-7 Intersections or Junctions.... Page 7 Buffer.. Page 8 First and Second Cross Streets Page 8 Additional Information Page 8 Area of Work. Page 8 Area Premarked. Page 9 Start Date and Time; Observed Holidays.. Page 9-10 Excavator Doing Work Page 10 Processing the Request. Page 10 Printing Confirmation Page 11 Transmission Problems.. Page 11 Data Collection Form for Online Entry... Page 13 2

3 Things to Know Before Starting 1. Quick-Ticket Does Not accept Work that extends beyond 1320 feet (one quarter mile) from the street address, intersection or lat/long coordinates given. If the work is beyond 1320 feet, you must apply for the ticket by phone at 888-DIG-SAFE, so a Customer Service Representative can draw out the parameters of your work accordingly. See Buffer on page 8. New Streets, Sub-divisions and Condo Complexes Contact us at 888-DIG-SAFE for locations that are not reflected on our digital map. Our Customer Service Representative must draw out these types of locations to notify the appropriate utilities. Emergency Tickets Quick-Ticket only accepts scheduled excavation notices. You must call 888-DIG-SAFE to request an Emergency Dig Safe permit. Blasting and State Permit Only tickets- Quick-Ticket can only process standard excavation permits. 2. Incorrect Address or Location If you process a ticket with the wrong location, please contact the center at 877-DIG-SAFE right away. We must cancel the ticket before you process a new one. 3. Live Support Dig Safe reserves the right to revoke a Quick-Ticket password if a user repeatedly enters tickets with missing or inaccurate information. If you have trouble, we re here to help. For live support, call 877-DIG-SAFE Monday through Friday between 6:00am and 6:00pm. The HELP button located on the bottom right of each screen provides specific information that should be entered in each field. 3

4 Step by Step Instructions for Quick-Ticket Entry 1. Log On: Go to digsafe.com, click on Quick-Ticket, and then click on Quick-Ticket Options. 2. Choose Function: On the Online Options Menu, choose Create New Quick-Ticket. 3. Enter Password: Enter your Quick-Ticket password, and click Verify. Remember, your password is upper and lower case sensitive. 4

5 If you don t have a Quick-Ticket password, go to digsafe.com and click on Quick-Ticket Password to apply. After you verify your password, a Quick-Ticket entry screen will appear. Mouse click or use the tab key to advance to each field. All items in red must be filled in to process the request. 4. Caller/Contractor Details: Enter your contractor ID number in the appropriate field, then tab to the next field. Your ID number will occupy the fields for your company name, mailing address and phone number. Key in your name and fill in any other blank fields under the heading Caller/Contractor Details. To make applying for tickets easier, get a Dig Safe contractor ID number. Go to digsafe.com and click on Contractor ID Number, or apply by phone by calling 877-DIG-SAFE. If you don t have a Dig Safe contractor ID number, manually fill in the fields under the heading Caller/Contractor Details. 5. State/Municipality: Click on the scroll arrow to choose the state where the work will take place, then click on Load Municipality, and wait a moment. An alphabetical list of municipalities in that state should appear. You do not have to repeat this process for subsequent tickets unless you choose a different state. Now, choose the municipality where the work will take place. Hint: Type the first letter of the town on your keyboard for a list of the municipalities that begin with that letter. 5

6 6. Latitude/Longitude (optional) - If you do not have lat/long coordinates, leave these fields blank and advance to the Address/Intersection field. (See # 7) Remember that when using lat/long coordinates to describe a dig location, you are only covered for that one specific fixed location. You may expand this fixed location up to one quarter mile (1320 feet)- see Buffer on page 8. If you are working beyond one quarter mile (1320 feet) of the coordinates you entered, you must apply for your ticket by phone at 888-DIG-SAFE so a Customer Service Representative can draw out your excavation parameters accordingly. Occupy both latitude and longitude fields using one of the two acceptable formats: a) True Decimal Degrees: The number is entered using a decimal point after the first 2 digits, then followed by up to 7 numbers: Example: Latitude Longitude b) Degrees, Minutes, Seconds (DMS): Six digits total for latitude, six digits total for longitude. For each, two numbers are entered, followed by a space. Another two numbers are entered, followed by another space. Enter the last 2 digits. Example: Latitude Longitude After entering lat/long coordinates in appropriate fields, tab or click to the Address/Intersection field and enter the nearest address or street. Lat/Long coordinates are used to determine the member utilities that should be notified. YOU MUST also provide a description of the job location in the Additional Information field. (See # 9) for the locators in the field to locate your job site. 7. Address/Intersection: This field must be occupied. If left blank, Quick-Ticket will reject the request. Street names spelled incorrectly will be rejected by the system. DO NOT use any type of punctuation in the street name (i.e. Normans Ave, not Norman s Ave) and do not put a period after the street suffix: Main ST, not Main ST. The system will not recognize a street name unless acceptable street suffix abbreviations are used: St, Rd, Ave, Blvd, Pkwy, Tpke, Ln To download the list of Acceptable Street Suffix Abbreviations, go to digsafe.com, click on Quick-Ticket, then choose Quick-Ticket Help. 6

7 If a street name has the word North, South, East or West before it, you must abbreviate these prefixes for the system to recognize it: N Elm St, S Water St, E Washington Ave, W Chestnut Blvd Interstate route numbers should be entered as: I 95, I 495 Remember that Quick-Ticket may not recognize new streets and subdivisions, so you must call 888-DIG-SAFE for locations that are not reflected on our digital map. A Customer Service Representative must draw out these types of locations to notify the appropriate utilities. Recommended Methods to Describe a Dig Location: Important: If your jobsite is more than one quarter of a mile (1320 feet) from the center line of the street entered in the Address/Intersection field, you must apply by phone at 888-DIG-SAFE. In this case, a Customer Service Representative must draw out the location on our digital map to notify the appropriate utilities. See Buffer on page 8. a) Address: (i.e. 25 Main St, 7 Elm St) b) Intersection or Junction: (i.e. Main St/Elm St, Chestnut Ave/Maple St) When entering an intersection in the Address/Intersection field, you must separate each street name with a forward slash (/). Do not enter spaces between the street names and forward slash (/). Do not enter more than two streets when describing an intersection. If you enter 2 streets separated with a forward slash (/) in the Address/Intersection field, you are only covered for that one specific fixed location. C) Starting at an intersection and proceeding down either street: First enter the name of the street you will proceed down in the Address/Intersection field. 7

8 Then, use the Location Description field to establish the limits of the excavation area: If proceeding down both streets from the intersection for more than 100 feet, YOU MUST enter 2 separate tickets- one for each street. If the work is at a corner property, and the excavation extends more than 1320 feet (one quarter mile) from the centerline of the intersection where the 2 streets meet, please apply by phone at 888-DIG-SAFE so the CSR can map the area to notify the appropriate utilities. The Address/Intersection field DOES NOT RECOGNIZE: o o o Place names (i.e. McDonald s, Chevrolet Dealership, Public Library) Numbers for poles, mile markers, pedestals, transformers, manholes Exit numbers and lot numbers Although this information is helpful for the utility locators to find your excavation area, this type of descriptive information must be entered in the Additional Information field (See #9). If you enter these types of descriptions in the Address/Intersection field, the system will reject it. If you can t provide a physical address, intersection or latitude longitude, type in the name of the street in the Address/Intersection field, and then tab to the Additional Location Information field to enter the parameters of your excavation job. 8. Buffer: Select the furthest point, in feet, you will be digging from the center line of the street(s) entered in the address field, or the GPS coordinates entered in the Latitude/Longitude fields. If no buffer distance is selected, the system will automatically default to 500 feet, and notify the member utilities companies who have underground facilities within 500 feet. 9. First and Second Cross Streets: Enter the two street names that the jobsite is located between. If two cross streets are entered, the system will notify the member utilities that have underground facilities between these two streets. If no cross streets are entered, or if only one cross street is entered, the system will notify the utilities that have underground facilities on the entire length of the street that you are digging on. 10. Additional Information: Enter any additional information to describe dig location. 8

9 i.e. Place names, exit and mile marker numbers, numbers for manholes, poles, pedestals, transformers, lot numbers, distance and direction from a set landmark, the two cross streets that you are working between. 11. Nature of Work: Please be specific. Do not enter only the words Trenching, Excavating, or Drilling. Why are you trenching, excavating or drilling? To do what? i.e. Install new pole (not pole ); Replace water main (not water main ), Foundation for addition (not foundation ). 12. Area of Work: Describe the specific area of the job. i.e. working from street to house, on private property, in the center of the street, sidewalk area, entire width of street 13. Area Premarked: Premarking is required in Massachusetts, Maine, New Hampshire, Rhode Island and Vermont. Please enter Y for yes or N for no. 14. Start Date and Time: Date: When applying online during Dig Safe s operational hours, 6 a.m. to 6 p.m. Monday through Friday, enter legal start date 48 business hours in advance for locations in Vermont, and 72 business hours in advance for locations in Massachusetts, Maine, New Hampshire, and Rhode Island. Weekends and Holidays do not count toward your legal start date. 9

10 Observed Holidays NEW YEAR S DAY M.L.K. DAY PRESIDENT S DAY PATRIOT S DAY (MA & ME ONLY) MEMORIAL DAY INDEPENDENCE DAY VICTORY DAY (RI ONLY) LABOR DAY COLUMBUS DAY ELECTION DAY (NH ONLY) VETERAN S DAY THANKSGIVING DAY CHRISTMAS DAY Start Date & Time Examples: Time: If the location is in Vermont and you apply online on Friday at 4 p.m., the legal start date would be the following Tuesday at 4 p.m. (48 business hours) If the location is in Massachusetts and you apply online on Friday at 4 p.m., the legal start date would be the following Wednesday at 4 p.m. (72 business hours) If applying online during off-hours, which is weekdays anytime between 6 p.m. and 6 a.m., or anytime during the weekend, you must calculate the start date and time as if you were applying first thing the next business day. If the location is in Vermont, and you apply anytime after 6 p.m. on a Wednesday, your legal start date would be for the following Monday at 6 a.m. (48 hour notice is applied, as if you called on Thursday at 6 a.m., the next business day.) If the location is Massachusetts, and you apply on Saturday or Sunday, the legal start date would be for the following Thursday at 6 a.m. (72 hour notice is applied, as if you called on Monday at 6 a.m., the next business day.) Quick-Ticket recognizes only military time. Time must be entered as FOUR digits; two digits for the hour, two for the minutes. i.e. 8:00am should be entered as 08:00 1:30pm should be entered as 13:30 3:45pm should be entered as 15:45 Quick-Ticket uses an internal, real-time clock. Keep in mind that if the actual time is 14:06 (2:06 p.m.), it will reject an entered start time of 14:00 (2:00p.m.) You must advance to the next 15-minute increment of the actual time, 14:15 (2:15p.m.). If you enter a legal start date/time that is earlier than your state s minimum requirement, not including nights, weekends and holidays, the system will not allow you to proceed. 15. Excavator Doing Work: Enter the name of the company doing the excavation, or Same if your company is doing the work. 10

11 16. Process Request Click on the Process Request button. To reset the form, click on the Reset Form button. For additional help, click on the Help button. 11

12 17. Confirmation If information is entered properly, you should receive a confirmation including the Dig Safe permit number, legal start date and time, and list of member utilities notified for that particular location. You are encouraged to print this confirmation for your records. Transmission Problems If Quick-Ticket does not process your request, please contact the Dig Safe center immediately at 877-DIG-SAFE. If after processing a Quick-Ticket you find the information you entered is incorrect or has changed, please contact the center at 877-DIG-SAFE to cancel the ticket before processing a new one. 12

13 Dig Safe Ticket # Date / / Time Contr I.D. Caller s Name Title Phone # Fax # Alt # address Business Hours to Company Address City State Zip State Municipality (optional) Latitude Longitude Address/Intersection Buffer Distance (Please circle): Nearest Cross St 1 Nearest Cross St 2 Additional Information Type of Work Area of Work Area Premarked? Y N Start Date / Time : Excavator Doing Work Member Companies Notified: There may be non-member utilities in the area that you need to notify. Electric and other companies may not mark lines they don t own or maintain. You may want to contact them for more information. The excavator is responsible to maintain marking placed by member utilities. This ticket will expire in exactly 30 days (from today) for tickets in ME, NH and VT; 60 days in RI. Date of Last Revision: 11/2/09 13