HP Designjet eprint & Share

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1 HP Designjet eprint & Share Support guide Use this list of common questions and solutions to help you troubleshoot any issues that may arise while using HP Designjet eprint & Share. Top Frequently Asked Questions... 1 HP Designjet driver with eprint & Share... 5 HP Designjet eprint & Share from a web browser HP Designjet eprint & Share printing HP Designjet eprint & Share mobile app HP Designjet eprint & Share and HP Designjet eprinters HP Instant Printing (formerly known as Printing Tool) Top Frequently Asked Questions What is the difference between eprint, eprint & Share and the eprintcenter/hp Connected? Why do I have to register separately on each site? HP eprint is a feature that lets you print from virtually anywhere to an HP eprinter that supports eprint. Once enabled, eprint assigns an address to your eprinter. Then to print you simply send an containing your document to your eprinters' address. HP Designjet eprint & Share is a full service cloud-based software solution provided to HP Designjet eprinter models (Web connected). With the HP Designjet eprint & Share, you are able to: Print to your HP Designjet eprinter from anywhere you have an Internet connection. Use your tablet, smartphone, laptop, or eprinter touchscreen to print where and when you need. Use your to send files to print on your HP Designjet eprinter. Save copies of your prints in the cloud, so it's easy to retrace the progress of your work. Access files saved to your Online Print History for convenient reprints. Keep your projects safeguarded with trusted HP security features. Share files stored in your Online Print History with an automatically generated hyperlink. Access multiple FTP sites in one place, so it's easy to view and print all your files. Scan prints directly to your online history from your HP Designjet T2300 or T2500 emfp. 1

2 HP Designjet eprint & Share can be accessed here and requires registration. eprintcenter/hp Connected is a HP-wide web portal that lets you manage eprint settings and job history of ALL your eprint-enabled HP eprinters beyond just HP Designjet eprinters. Here you can customize your eprinter addresses, eprinter security settings and see your eprinter status from any Web browser, at home or on the go. HP eprintcenter/hp Connected requires registering a new account as well because it is a separate service from HP Designjet eprint & Share. How can I install HP Designjet eprint & Share? Where is the download link to the HP Designjet eprint & Share software? The HP Designjet eprint & Share software application comes bundled with the eprinter drivers of the HP Designjet T120, T520, T790, T795, T920, T1300, T1500 eprinters series or HP Designjet T2300, T2500 emfp series. The latest eprinter drivers can be obtained from the HP Product Support & Drivers website: HP Designjet T120 eprinter HP Designjet T520 eprinter HP Designjet T920 eprinter HP Designjet T795 eprinter HP Designjet T790 eprinter HP Designjet T1300 eprinter HP Designjet T1500 eprinter HP Designjet T2300 emfp HP Designjet T2500 emfp You must download the full feature solution installer. During the installation, you will be prompted to install the HP Designjet eprint & Share application. (See Figure 1) 2

3 If you already have the HP Designjet eprinter driver installed on your computer but not the HP Designjet eprint & Share application, you may add it by double-clicking on the eprinter driver installer and selecting the option Add HP Designjet software to your system. (See Figure 2) Why am I getting the message Error adding printer to you printer list when I try to add the HP Designjet T790, T795, T1300 or T2300 to my HP Designjet eprint & Share account? This error occurs when your eprinter does not have the latest firmware installed. To install the latest firmware, go to the eprinter's touchscreen and select: Information -> EPrinter icon -> Firmware Update -> Check Now. This will update the eprinter to the latest firmware and resolve the issue. 3

4 When I try to send an message to my eprinter they are always discarded and HP eprintcenter reports eprint is disabled for this printer. This error occurs when your eprinter does not have the latest firmware installed. To install the latest firmware, go to the eprinter's touchscreen and select: Information -> EPrinter icon -> Firmware Update -> Check Now. This will update the eprinter to the latest firmware and resolve the issue. Why can t I add my PostScript eprinter to HP Designjet eprint & Share? The HP Designjet eprint & Share solution is not supported by a PostScript eprinter driver. Users with a HP Designjet PostScript eprinter need to install the HP-GL/2 full feature solution to be able to use the HP Designjet eprint & Share software and its associated features. How can I change my eprinter s address? It is possible to change the eprinter address to a personalized one of your choosing. Register your eprinter on the HP eprintcenter/hp Connected* if you haven t already done so. Log into the HP eprintcenter and, select the Printers tab. In HP Connected select the Devices tab. Click the Change button and type a desired new address. If the new address is available, it will be changed; otherwise the user will be prompted to type a different one. After successfully changing the address, you can choose between leaving the eprinter unlocked (anyone can send eprint jobs to this eprinter) or locked (only allowed senders can send eprint jobs to this eprinter). An icon of a lock will indicate if the eprinter is locked/unlocked. This setting can be changed at any time. (See Figure 1) * HP eprintcenter/hp Connected requires creating a new user account as it is a separate service from HP Designjet eprint & Share (we strongly recommend using the same login and password from the HP Designjet eprint & Share website when creating the account at HP eprintcenter/hp Connected). 4

5 HP Designjet driver with eprint & Share How can I install HP Designjet eprint & Share? Where is the download link to the HP Designjet eprint & Share software? The HP Designjet eprint & Share software application comes bundled with the eprinter drivers of the HP Designjet T120, T520, T790, T795, T920, T1300, T1500 eprinters series or HP Designjet T2300, T2500 emfp series. The latest eprinter drivers can be obtained from the HP Product Support & Drivers website: HP Designjet T120 eprinter HP Designjet T520 eprinter HP Designjet T920 eprinter HP Designjet T795 eprinter HP Designjet T790 eprinter HP Designjet T1300 eprinter HP Designjet T1500 eprinter HP Designjet T2300 emfp HP Designjet T2500 emfp You must download the full feature solution installer. During the installation, you will be prompted to install the HP Designjet eprint & Share application. (See Figure 1) If you already have the HP Designjet eprinter driver installed on your computer but not the HP Designjet eprint & Share application, you may add it by double-clicking on the eprinter driver installer and selecting the option Add HP Designjet software to your system. (See Figure 2) 5

6 Can I install and use more than one HP Designjet driver with eprint & Share? You can install an HP Designjet driver with eprint & Share on any HP Designjet eprinter model (HP Designjet T120, T520, T790, T795, T920, T1300, T1500 eprinters series or HP Designjet T2300, T2500 emfp series) you own or want to access. When printing from your online print history, you can choose among the HP Designjet eprinters that are connected to your local network. If you do not have an eprinter on your local network, you can print from any of the remote HP Designjet eprinters that you have installed a HP Designjet driver with eprint & Share for. How can I add a new printer to my HP Designjet driver with eprint & Share? The HP Designjet driver with eprint & Share will automatically discover any compatible printers you add to your system. 6

7 How can I enable or disable the Print Preview feature? To enable or disable the HP Designjet driver with eprint & Share's Print Preview, go to Drivers' Printing Preferences and check or uncheck Show Preview before printing. Regardless of whether the preview is enabled or disabled, the service will add your file to your online print history as long as you are logged in. If you are not logged in, the service will prompt you to do so. Why can't I see a preview of my plot? There are some circumstances that make it so that you cannot see a preview when printing through the HP Designjet driver with eprint & Share: The preview will not appear when printing through the cloud, away from your printer's network. It works only for local printing. The preview will not appear when using the following driver settings: Remove Top Bottom Blank Areas, Remove Margins Between Pages, and Printer Emulation. 7

8 How do I avoid uploading files to HP Designjet eprint & Share from the driver? The way to prevent files from being uploaded to HP Designjet eprint & Share from the driver is to uncheck the option Upload a copy to Online Print History, you can also modify the default setting from Upload Manager (Figure 1) Note: Even when logged out of the service, you can still view the print preview. Why can t I add my PostScript eprinter to HP Designjet eprint & Share? The HP Designjet eprint & Share solution is not supported by a PostScript eprinter driver. Users with a HP Designjet PostScript eprinter need to install the HP-GL/2 full feature solution to be able to use the HP Designjet eprint & Share software and its associated features. 8

9 Why can't I print from Internet Explorer 10 browser? The IE 10 web browser needs to have "Compatibility View" enabled to view the content of the Online Print History. Otherwise, user will not be able to see the plots either to print or download them. To enable, go to the IE 10 Tools menu and select "Compatibility View" on the menu. (See Figure 1) 9

10 HP Designjet eprint & Share from a web browser Where can I find my online print history? You can find your online print history by logging in to HP Designjet eprint & Share. Alternatively, you can access it through the History link in your Upload Manager (located in your Windows bar). Why can't I see a print preview of my job when using HP Designjet eprint & Share from a web browser? The Print Preview feature is available only when printing from your local network. When printing through the cloud to printers outside of your network, only a thumbnail is available. Why can't I find a file that's been shared with me? There are two main reasons why you may not be able to see a shared file: The sender has stop sharing the URL, meaning the URL has been deactivated and the link will no longer work. You have not clicked the link in the notification . For security reasons, every time someone shares a file by sending you a URL, you will need to activate the URL by clicking it. The file will then appear in your Shared with Me folder in HP Designjet eprint & Share. NOTE: You need to have an HP Designjet eprint & Share account to view the file shared through the URL. 10

11 Can I upload content from my PC to HP Designjet eprint & Share? No. You can only save a copy of your printed file to HP Designjet eprint & Share. Anytime you print from HP Designjet eprint & Share (using the HP Designjet driver with eprint & Share, a web browser, the app, an HP Designjet eprinter's touchscreen, or an FTP site) it will automatically upload a copy of the document to your Online Print History. If the file is actually printed but no copy is placed on the Online Print History, ensure you are logged in to HP Designjet eprint & Share in Uploader Manager or if scanning a job from the HP Designjet T2300 or T2500 emfp that you have logged in to the eprint & Share application on the eprinter. Why can't I see my printer when using HP Designjet eprint & Share from a web browser? You may not be able to see your printer when using HP Designjet eprint & Share from a web browser because: The HP Designjet printer has not been set up for use with HP Designjet eprinter & Share. o Set up your HP Designjet eprinter The printer is in Locked mode and you are not on the list of users with remote access. o The printer administrator can add approved users at the HP eprintcenter/hp Connected o o Once you are logged in to the HP eprintcenter/hp Connected, go to eprinter Settings and add the address linked to your HP Designjet eprint & Share account. You can also add the addresses of other people to grant them remote printing privileges from that particular printer. Why haven't I received my activation mail to enable remote printing? Sometimes, depending on your provider, your spam filter may block this message. Please check your Junk folder. If you find the message there, move it to your Inbox, and then click the 's link to activate remote printing. The subject of the is "Activate eprint on your HP eprint and Share Library." 11

12 What file formats can I print when using HP Designjet eprint & Share from a web browser? The following file formats are supported when using the following HP Designjet eprint & Share access methods: Printing: PDF, TIFF, JPEG Open in feature for the HP Designjet eprint & Share app: PDF FTP for the HP Designjet eprint & Share app and from a web browser: PDF, Tiff, JPEG, PLT HP Designjet driver with eprint & Share: HPGL2 and PCL3 (for HP Designjet " only) Why is only a single page printing instead of the whole document when I click Download after selecting the multipage file? In order to print the full content of a multipage document select the multipage file in the Online Print History and then click the Print button. The HP Designjet Preview dialog window will open. From there select the option Save to file in the eprinters drop-down menu. Once this option is selected, click the Print button. This will download a single tiff file for every page of the document at once. Why is a file someone shared with me not appearing on the top of my list? Files displayed on the Online Print History are sorted by creation date or by file name. When a file is shared with other users, it will still keep the original creation date. This means that the shared files will be sorted on the recipients Online Print History according to the original creation date (in other words, when the original owner first saved the document). It is also possible to filter the Online Print History by clicking on the Shared with me tab, as this will only display the files that have been shared with you. Why are there unreadable characters in the filename? The current version of the HP Designjet eprint & Share is available in the following languages: English, French, Italian, German, Spanish, Portuguese, Japanese, Korean, Simplified Chinese, Traditional Chinese, and Russian. HP Designjet eprint & Share has limited support for filenames using special characters, international letters or double-byte characters (such as in some Asian languages). Some files using these characters will not appear on the search results or if they do, will have its filename displaying garbled text, for example ~~~~~~.jpg. This limitation doesn t affect the functionality or the quality of the files available on the Online Print History. These files could be printed, shared or downloaded as with any other file. 12

13 HP Designjet eprint & Share printing How can I change my eprinter s address? It is possible to change the eprinter address to a personalized one of your choosing. Register your eprinter on the HP eprintcenter/hp Connected.* if you haven t already done so. Log into the HP eprintcenter/hp Connected and, select the Printers tab. In HP Connected select the Devices tab. Click the Change button and type a desired new address. If the new address is available, it will be changed; otherwise the user will be prompted to type a different one. After successfully changing the address, you can choose between leaving the eprinter unlocked (anyone can send eprint jobs to this eprinter) or locked (only allowed senders can send eprint jobs to this eprinter). An icon of a lock will indicate if the eprinter is locked/unlocked. This setting can be changed at any time. (See Figure 1) * HP eprintcenter/hp Connected. requires creating a new user account as it is a separate service from HP Designjet eprint & Share (we strongly recommend using the same login and password from the HP Designjet eprint & Share website when creating the account at HP eprintcenter/hp Connected.). When I try to send an message to my eprinter they are always discarded and HP eprintcenter reports eprint is disabled for this printer. This error occurs when your eprinter does not have the latest firmware installed. To install the latest firmware, go to the eprinter's touchscreen and select: Information eprinter icon Firmware Update Check Now. This will update the eprinter to the latest firmware and resolve the issue. 13

14 HP Designjet eprint & Share mobile app Why can't I open a PDF attachment in the HP Designjet eprint & Share app? When you open a PDF from an app on your tablet or smartphone, you will see a list of apps that you can use to open the file. You should see the HP Designjet eprint & Share app listed here. In Apple devices, this list will show only up to 10 apps. If you have installed the HP Designjet eprint & Share app, but it is not listed, the only way to make it appear is to uninstall some of the other apps on the list. What are the system requirements for the HP Designjet eprint & Share app? To use HP Designjet eprint & Share from your PC: Computer hardware: o Microsoft Windows XP with Service Pack 3: Intel Pentium family or AMD K6/Athlon/Duron family (1 GHz) 1 GB RAM 2 GB available hard disk space o Microsoft Windows Vista : 32-bit (x86) or 64-bit (x64) processor (1 GHz) 2 GB RAM 2 GB available hard disk space Operating system: o Microsoft Windows XP (32-bit) with Service Pack 3 o Microsoft Windows Vista (32- or 64-bit) with Service Pack 21 o Microsoft Windows 7 (32- or 64-bit) with the latest Windows updates1 o Microsoft Windows 8 (32- or 64-bit) with the latest Windows updates1 Microsoft.NET Framework: o o No specific.net Framework is required to run the HP Designjet eprint & Share installer.net 4.0 is required for the HP Designjet driver with eprint & Share; if it is not installed, the installer will download and install it To use HP Designjet eprint & Share from a web browser: Microsoft Internet Explorer 8, 9, or 10 Google Chrome 5.x or later Mozilla Firefox 3.6 or later Safari 5.x or later Additional browsers may be compatible 14

15 To use the HP Designjet eprint & Share app: Apple ios devices iphone, ipod touch, or ipad : o A web-connected Apple iphone 3GS or later, ipod touch, or ipad running ios 4.2 or later is required. Android devices: o All smartphones and tablets running Android 2.3, 2.4, 4.0, or later are compatible. (Android 3.0 is not supported.) What file formats can I print remotely from the HP Designjet eprint & Share app? JPEG PDF PLT TIFF In order for a file attached to an to print on your HP Designjet eprinter, the file must be a PDF. What print settings does the HP Designjet eprint & Share app offer? Rotate 90 degrees Number of Copies Print Quality Media Source In order for a file attached to an to print on your HP Designjet eprinter, you cannot modify the print settings. Which printers does the HP Designjet eprint & Share app support? The HP Designjet eprint & Share app supports the HP Designjet T120, T520, T790, T795, T920, T1300, T1500 eprinters series or HP Designjet T2300, T2500 emfp series, and small-format HP eprinters. (You need to enable web services on your printer to use it with the app.) 15

16 HP Designjet eprint & Share and HP Designjet eprinters Why can't I use HP Designjet eprint & Share from my HP Designjet T2300 emfp? If you have an early model of the HP Designjet T2300 emfp (one purchased prior to 2012), you may need to complete an additional step to set up web services: Get your printer's IP address by pressing on your printer's touchscreen, and then select Network Information. Next, from your PC, open a new web browser and enter your printer's IP address into the browser's address bar. Once the HP Embedded Web Server opens, select the Set-up tab and click Firmware Update. Check your printer's firmware version in the Manual Firmware Update tab. (See Figure 1) If the firmware version does not start with "ZL," you can continue with the standard printer setup process. If the firmware version starts with "ZL," select Click Here to download the latest firmware version. Add the.fmw file to the Browse box and then click Update. Once you have updated the firmware, you can continue with the standard printer setup process. (See Figure 1) If you already have web services set up on your HP Designjet T2300 emfp, contact the support team. 16

17 Why can't I use HP Designjet eprint & Share from my HP Designjet T120/T520 eprinter? After certain firmware updates, you may need to run the Connectivity wizard again: Click Enable Web Service. (From the touchscreen, select Set up >Web Services set up >Enable Web Service.) Why can't I use HP Designjet eprint & Share from my HP Designjet T790/T795/T1300 eprinter? After certain firmware updates, you may need to run the Connectivity wizard again: Press on your printer's touchscreen. Press. Select Connectivity, and then select Connectivity wizard. Select Continue to start the Connectivity wizard. (See figure 1) Why can't I use HP Designjet eprint & Share from my HP Designjet T920/T1500 eprinter or HP Designjet T2500 emfp? After certain firmware updates, you may need to run the Connectivity wizard again: Press on your printer's touchscreen. Press. Select Connectivity, and then select Connectivity wizard. Select Continue to start the Connectivity wizard. (See figure 1) 17

18 Why am I getting the message Error adding printer to you printer list When I try to add the HP Designjet T790, T795, T1300 or T2300 to my HP Designjet eprint & Share account? This error occurs when your eprinter does not have the latest firmware installed. To install the latest firmware, go to the eprinter's touchscreen and select: Information EPrinter icon Firmware Update Check Now. This will update the eprinter to the latest firmware and resolve the issue. I have recently replaced my old eprinter. Can I assign the old eprinter address to the new eprinter? No. For security reasons, eprinter addresses are linked to the unique MAC address of the eprinter, and once set cannot be transferred. HP Instant Printing (formerly known as Printing Tool) Is HP Instant Printing 3.6 the latest Printing Tool? HP IP 3.6 contains minor fixes and the change of name, apart from that it has all the same functionality the Printing Tool 1.8. It will work only with printer models compatible with previous versions of the Printing Tool and is not available for the HP Designjet T120, T520, T920, T1500 eprinters series and the HP Designjet T2500 emfp. The HP Instant Printing 3.6 will be available on the compatible printer s support pages. How can I continue to use Printing Tool 1.7? The following features have been removed from the Printing Tool: Remote print Small-format support (The Printing Tool will no longer support HP Designjet and HP LaserJet printers included in the Universal Print Driver, or small-format eprinters.) Go Web driver AutoCAD plug-in HP eprint & Share Printing Tool 1.7 is not available on HP web sites. You may request it from the HP Designjet eprint & Share support team. NOTE: Versions prior to HP Instant Printing 3.6 (formerly known as Printing Tool 1.8) are not compatible with the new HP Designjet driver with eprint & Share. You can install Printing Tool 1.7 or an earlier version when using the standard HP Designjet driver. Previous versions of the HP eprint & Share Printing Tool will have limited functionality due to the changes to HP Designjet eprint & Share. 18

19 Which printers does the HP Instant Printing 3.6 support? Supported printers include: HP Designjet 1000 series HP Designjet 1050C by HP HP Designjet 1055CM by HP HP Designjet 110 plus series HP Designjet 110plus HP Designjet 110plus nr HP Designjet 111 series HP Designjet 111 Roll HP Designjet 111 Tray HP Designjet 4000 series HP Designjet 4000 HP Designjet 4000ps HP Designjet 4020 series HP Designjet 4020 HP Designjet 4020ps HP Designjet 4500 series HP Designjet 4500 HP Designjet 4500ps HP Designjet 4500mfp HP Designjet 4520 series HP Designjet 4520 HP Designjet 4520ps HP Designjet 4520mfp 19

20 HP Designjet 500 series HP Designjet by HP HP Designjet 500PS 24 by HP HP Designjet by HP HP Designjet 500PS 42 by HP HP Designjet HPGL2 Card HP Designjet 500PS24+HPGL2 Card HP Designjet HPGL2 Card HP Designjet 500PS42+HPGL2 Card HP Designjet 500 plus 24 HP Designjet 500ps plus 24 HP Designjet 500 plus 42 HP Designjet 500ps plus 42 HP Designjet 5000 series HP Designjet by HP HP Designjet 5000ps 42 by HP HP Designjet by HP HP Designjet 5000ps 60 by HP HP Designjet 510 Printer series HP Designjet in Printer HP Designjet 510ps 24in Printer HP Designjet in Printer HP Designjet 510ps 42in Printer HP Designjet 5500 series HP Designjet by HP HP Designjet 5500ps 42 by HP HP Designjet by HP HP Designjet 5500ps 60 by HP HP Designjet 800 series HP Designjet by HP HP Designjet 800PS 24 by HP HP Designjet by HP HP Designjet 800PS 42 by HP 20

21 HP Designjet T1xx0 series HP Designjet T1200 HP Designjet T1200ps HP Designjet T in HP Designjet T in HP Designjet T1120ps 24in HP Designjet T1120ps 44in HP Designjet T in HP Designjet T in HP Designjet T1100ps 24in HP Designjet T1100ps 44in HP Designjet T1300 T790 series HP Designjet T1300 HP Designjet T1300 PostScript HP Designjet T790 24in HP Designjet T790 44in HP Designjet T790ps 24in HP Designjet T790ps 44in HP Designjet T2300 series HP Designjet T2300 HP Designjet T2300ps HP Designjet T6x0 T770 series HP Designjet T620 44in HP Designjet T620 24in HP Designjet T610 24in HP Designjet T610 44in HP Designjet T770 44in HP Designjet T770ps 44in HP Designjet T770 24in HP Designjet T770ps 24in HP Designjet T7100 Printer series HP Designjet T7100 HP Designjet T7100 Mono HP Designjet T7100ps HP Designjet T7100ps Mono 21

22 HP Designjet Z2100 Z3100 series HP Designjet Z in Photo HP Designjet Z in Photo HP Designjet Z in Photo HP Designjet Z in Photo HP Designjet Z3100ps 24in Photo HP Designjet Z3100ps 44in Photo HP Designjet Z3200 series HP Designjet Z in Photo HP Designjet Z in Photo HP Designjet Z3200ps 24in Photo HP Designjet Z3200ps 44in Photo HP Designjet Z5200 series HP Designjet Z5200ps HP Designjet Z6100 series HP Designjet Z in Photo HP Designjet Z in Photo HP Designjet Z6100ps 42in Photo HP Designjet Z6100ps 60in Photo HP Designjet Z6200 series HP Designjet Z in Photo HP Designjet Z in Photo HP Designjet Z6200ps 42in Photo HP Designjet Z6200ps 60in Photo HP LaserJet printers supported* HP LaserJet CM4540 MFP series HP LaserJet M5025 MFP series HP LaserJet M5035 MFP series HP LaserJet CP5225 HP LaserJet CP5525 HP LaserJet 5200 series HP LaserJet 5550 series *HP LaserJet printers are not supported by HP Instant Printing

23 What is HP Instant Printing 4.0 The HP Instant Printing 4.0 helps you save time with accurate print previews: Simply adjust, rotate or re-scale the content before you send it to the printer. It supports new Designjet eprinters including the T120, T520, T920, T1500 and the HP Desingjet T2500 emfp. It is similar to HP Instant Printing 3.6 with one change: Multi-file printing is not available: add a file, adjust print settings and print it. Supported printers include: HP Designjet T120 T520 series HP Designjet T120 24in HP Designjet T520 24in HP Designjet T520 36in HP Designjet T790 T1300 series HP Designjet T790 24in HP Designjet T790 44in HP Designjet T790ps 24in HP Designjet T790ps 44in HP Designjet T1300 HP Designjet T1300 PostScript HP Designjet T920-T1500 series HP Designjet T920 36in HP Designjet T920ps 36in HP Designjet T in HP Designjet T1500ps 36in HP Designjet T2300 series HP Designjet T2300 HP Designjet T2300ps HP Designjet T2500 series HP Designjet T in HP Designjet T2500ps 36in *HP LaserJet printers are not supported by HP Instant Printing

24 How can I access HP Instant Printing? Open HP Instant Printing from your desktop icon. Which file formats does HP Instant Printing support? The Printing Tool supports the following file formats: PLT, HP-GL/2, JPG,* TIFF,** PDF,*** (single and multiple pages), and PPT/PPTX**** (PowerPoint 2003 or later, if you have the corresponding version of Microsoft PowerPoint installed) *JPEG 8-bit RGB files without ICC profiles (but not JPEG2000) **TIFF 1-bit, 8-bit, or 24-bit RGB files without ICC profiles ***PDF version 1.9 or earlier **** Microsoft PowerPoint 2013 is not supported. However, if Microsoft PowerPoint 2010 is installed on the system, files generated by 2013 version can be printed. What are the limitations on a PDF sent through HP Instant Printing? The Printing Tool puts a limit on the conversion of protected PDF files. At 600 dpi, the maximum print length is 1.3 meters. At 300 dpi, the maximum print length increases to 2.7 meters. NOTE: If you try to print a protected PDF that exceeds the maximum length, a warning icon will appear, and the file will not print. To print the file, remove file protection when generating the PDF or use the printer driver, which does not limit the length of the print. The Printing Tool does not support encrypted PDFs, and it displays these files as nonprintable. NOTE: If you try to print an encrypted PDF with a certificate or a password, the file will not print and a warning icon will appear next to the plot in the Printing Tool. The Signed PDF will then open in HP Instant Printing and be printed as a normal PDF without the signature. 24

25 What roll sizes are supported by HP Instant Printing? HP Instant Printing supports the following roll sizes (printer compatibility may vary): Roll: ISO A0 A1 A2 A3 Roll: JIS B0 B1 B2 Roll: 315 mm in Roll: 320 mm in Roll: 432 mm 17 in Roll: 440 mm in Roll: 457 mm 18 in Roll: 525 mm in Roll: mm 22 in Roll: mm 23 in Roll: 610 mm 24 in Roll: 620 mm 24.4 in Roll: 626 mm 24.6 in Roll: 700 mm in Roll: 762 mm 30 in Roll: 810 mm in Roll: 863 mm 34 in Roll: 880 mm in Roll: 914 mm 36 in Roll: 1067 mm 42 in Roll: 1118 mm 44 in Roll: 1270 mm 50 in Roll: mm 54 in Roll: 1524 mm 60 in ANSI Cut Sheets: A, B, C, D ISO Cut Sheets: A1, A2, A3, A4 NOTE: Cut Sheets are supported only for HP LaserJet printers and for HP Designjet 110, 110 Plus, and 111 printers. (HP LaserJet printers are not supported by HP Instant Printing.) Why can't I delete all the printers from the HP Instant Printing printer list? You can delete a printer from the printer list only if it has been added by network discovery. All other printers can be removed by uninstalling them from your operating system. To delete all printers, remove the corresponding HP Designjet drivers from your operating system. (The process for removing the drivers may vary depending on your operating system.) 25

26 Why isn't my printer listed in the HP Instant Printing printer list? If you do not see your printer in the list, first check that HP Instant Printing supports your printer model. To add your printer: Select the Print tab. Click the (+) button next to the Printer List. Choose a printer by a General Search, IP Address, or Host Name. NOTE: If the printers are more than two routers away, you will not be able to find them by General Search. Does HP Instant Printing support printing in grayscale? HP Instant Printing provides the option to print in grayscale, although that option may not be available for all printers. How can I preview a multi-page document from HP Instant Printing? Double-click the document name to see a list of pages. Why do the colors in my prints look different when I print from the HP Instant Printing compared with when I print from the driver? HP Instant Printing does not offer the color management options the HP Designjet driver offers. If you need these options, you must use an HP Designjet driver. 26