Ambulatory EHR Request for Information

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1 Ambulatory EHR Request for Information Thank you for your interest in information about working with HealthInsight, the Regional Extension Center for Health Information Technology. HealthInsight has chosen to approach relationships with EMR/EHR and related Vendors from a vendor-neutral perspective. We feel that the best way for us to serve our practices/clinics is to be able to offer them recommendations on products based upon a thorough analysis of their practice goals, needs and processes; not based on a select list of vendors and products. As a result we will not be engaging in any type of RFP process or developing an approved/preferred vendor list. To know which products fit the practices following the analysis, we evaluate vendors on a wide array of criteria - such as: product functionality and usability, proven ability to support practices (users), strength of recommendations from other practices in the community with successful implementations, etc. We would absolutely be open to learning more about your product and services. We would like to start by asking you to complete the Request for Information form, shown below, about your product. This information is used in our product grid used to help identify appropriate products and services for our participating physicians. When filling out this form, it is important that you not alter or change the form in any way. If your company has multiple EHR products to be considered by the REC please complete a separate form for each product. Company Information 1 Name of person completing this RFI: 2 Your Address: 3 Company Name: 4 # of years the Company has been in business: 5 Type of Business (LLC, Public Corp, Non-Profit, etc): 6 If publically traded, what is the Company stock symbol: 7 If the company is a subsidiary or owned by a parent corporation, who is the parent company: This material was prepared by HealthInsight as part of our work as the Regional Extension Center for Nevada and Utah, under grant #90RC0033/01 from the Office of the National Coordinator, Department of Health and Human Services.

2 Product Information 8 What is the EHR Product Name: 9 What is the current product version available to clients: 10 How many years has this product been on the market: 11 How many instances (not providers) of the products are installed in Nevada: 12 How many instances (not providers) of the products are installed in Utah: 13 Was the product purchased from another company: 14 If not, was the product developed from the ground up by the company: 15 Has the product ever been known by another name: 16 If so, please list prior names or alias s for the product. If no, please leave blank: 17 How many FTEs are dedicated to development for this product: 18 What is the revision interval of the product, in weeks: 19 What is the ideal minimum number of providers for this product: 20 What is the ideal maximum number of providers for this product (if unlimited enter 1000): 21 Is this product ideal for Family or General Practice: 22 Is this product ideal for an OB-GYN Practice: 23 Is this product ideal for a Pediatrics Practice: 24 Is this product ideal with a Multispecialty Practice: 25 Is this product ideal for a CAH environment: 2

3 26 Is this product ideal for an RHC or FQHC environment: 27 Please list any specialty or practice types this product would NOT be suited for: 28 Is the product available in a true SaaS model: 29 Is the product available in a hosted or ASP model: 30 For hosted, ASP and SaaS solutions please list the location of data centers: 31 For hosted, ASP and SaaS solutions, should the provider change to a new EHR product, who owns the patient database: 32 Is the product available in an on-premise or local install model: 33 Does the company have an integrated Practice Management for this EHR Product: 34 Please list any 3 rd party Practice Management products that interface with product: 35 Does the company have an integrated In-Patient (Acute Care) EHR Product: 36 Please list any 3 rd party In-Patient (Acute Care) EHR products that interface with the product: Certifications 37 If the product is CCHIT certified what year is the certification: 38 Is the product ONC-ATCB Certified: 39 If so, what is the product ONC-ATCB Certification Number: 40 If not, does the company intend to obtain ONC-ATCB Certification: 41 If the Company intends to obtain ONC-ATCB Certification, have you been assigned a test date: 42 If so, what is the scheduled test date: 43 Will the ONC-ATCB Certified System require a software version change/update for providers: 3

4 44 Will the ONC-ATCB Certified System be provided to current clients as part of their Maintenance Agreements (assuming clients maintain valid agreements): 45 If not, will there be a cost for the ONC-ATCB Certified System version: 46 If so, what is will the ONC-ATCB Certified System cost be for current clients per provider: 47 For hosted, ASP and SaaS models, are data centers SAS-70 certified: 48 Please list any other certifications the product may have (do not include awards or recognitions): 49 Does the company offer an ARRA/Meaningful Use Certification guarantee in its contract: Sales, Support & Training 50 Does the company utilize channel or VAR for sales of this product: 51 Does the company utilize direct corporate for sales of this product: 52 Can local (UT or NV based) physician phone references be provided: 53 Can local physician (UT or NV based) clinic visit references be provided: 54 Is there local sales representation based in UT: 55 Is there local sales representation based in NV: 56 What is the current average time from contract signing to start of implementation of the product (in weeks): 57 What is the current average time from start of implementation to "go-live" for the product (in weeks): 58 How many FTEs are dedicated to sales of the product: 59 Is local (UT or NV based) support available for the product: 60 Is remote support available for the product: 61 Is telephone support based domestically (on-shore): 4

5 62 Is telephone support based overseas (off-shore): 63 How many FTEs are dedicated to support of the product: 64 Is continual training available to providers on-line or via CBT: 65 Does company utilize a Train the Trainer Method for provider training: 66 Does company utilize a Train the End-User Method: 67 How many full time staff are dedicated to training of the product: 68 Is Go-Live support performed on-site: 69 What are standard support hours: 70 Does the product utilize a proprietary report writer: 71 Does the product utilize a commercial report writer, such as Crystal Reports: 72 Can the product export information to CSV format: 73 Can the product export information to DOC format: 74 Can the product export information to XLS format: 75 Can the product export information to MDB format: 76 Can the product export information to PDF format: Pricing Information 77 Is license pricing based on a per user basis: 78 Is license pricing based on a per provider basis: 79 Is license pricing based on a revenue (billed or collected) basis: 5

6 For the following price point questions consider all costs for configuration, support and use of software or subscription for the first year to include license, e-rx, LabCorp and Quest interfaces, 1 st year maintenance and support do not assume Labcorp and Quest will pay for the interface do not include training costs. 81 What is the average cost for 1 provider for the 1 st year of ownership or subscription : 82 What is the average cost for 3 providers for the 1 st year of ownership or subscription: 83 What is the average cost for 5 providers for the 1 st year of ownership or subscription: For the following training price point questions consider your products best practice recommendation for delivery of training to provider and staff. This can include CBT, Remote, On-Site or any combination of these. 85 What is the average cost of implementation training for 1 provider and their staff (DO NOT include travel costs): 86 What is the average cost of implementation training for 3 providers and their staff (DO NOT include travel costs): 87 What is the average cost of implementation training for 5 providers and their staff (DO NOT include travel costs): 88 Is the patient portal included in the license costs: 89 If not, what is the average cost for 1 year of full patient portal access for 1 provider: 90 If not, what is the average cost for 1 year of full patient portal access for 3 providers: 91 If not, what is the average cost for 1 year of full patient portal access for 5 providers: 92 Are all templates included in the license costs: 93 If all templates are NOT included, please list those that are included in license costs: 94 If all templates are not included, what is the average cost of each additional template pack: 95 What is the average cost of an additional 3 rd party bi-directional lab or imaging interface: 96 What is the average cost of a diagnostic equipment interface: 97 What is the average cost of a 3 rd party bi-directional Practice Management System interface: 6

7 98 Is 1 st year maintenance typically included in initial contract: 99 Does the company offer financing to providers: Miscellaneous 100 Does the product support Dragon Naturally Speaking: 101 If so, what is the earliest version supported: 102 Does the product have a standard lab interface already in place to Quest Diagnostics: 103 Does the product have a standard lab interface already in place to LabCorp: 104 Does the product have a standard lab interface already in place to Dixie: 105 Does the product have a standard lab interface already in place to Intermountain Health Care: 106 Does the product have a standard lab interface already in place to CPL: 107 When does the company anticipate being complaint with IC-10 coding: 108 Are there any 3 rd party add-ons or software packages, not addressed in this RFI already that are required for the product to work correctly and efficiently upon go live: Upon completion please to or fax to

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