Choose how you receive your code. Option 1: Smartphone Application. Click here to register your smartphone

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1 Welcome to VIP Access When you are attempting to access Spectrum Health resources from a remote location, you will be required to enter a passcode. In order to receive or generate that passcode, you will need to register via one of the options below. Choose how you receive your code Option 1: Smartphone Application Click here to register your smartphone VIP access for smartphone is free to download from the app store on your smartphone or tablet device. Use the 6-digit code that is generated to login to Cisco AnyConnect. Option 2: Text message on your phone (SMS) VIP Authentication Service generates and delivers a security code to your mobile phone through the short message service (SMS) texting. Click here for instructions on how to register to receive your code via SMS text Option 3: Desktop Application Click here to register your VIP Desktop for Windows Click here to register your VIP Desktop for Mac This software credential is a free download and sits on your desktop. When you need to retrieve a security code, open VIP Access and copy the 6 digit security code, and paste it into security code field.

2 Option 1 - VIP for Smartphone/Mobile 1. Download VIP Access: NOTE: If you already have the VIP Access application on your device, skip to step 2 below. a. Go to the appropriate app store on your smartphone and search for VIP Access. b. Download the application. 2. Login to the Self-Service Portal: a. Click here to go to the VIP Self-Service Portal. b. If you are on the Spectrum Health network, please skip to step 3 below. c. Use your Network username and password (this would be the same as what you use to sign in to your or your computer) to login. d. Click Sign In. 3. Select VIP Credential a. Click Select to begin registering your VIP Credential. 2

3 4. Open the VIP Access application on your smartphone. a. In the Credential Name Field, put a simple identifier that you can remember for the device you are registering (i.e. My iphone or Smartphone ). b. Enter the Alphanumeric ID located at the top of the smartphone app, into the Credential ID field c. Launch the VIP app in your smartphone and enter in the 6-digit security code in the Security Code Field d. Once you have entered the Security Code, click Submit. You have successfully registered your device in the VIP Self Service Portal! 3

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5 Option 2 SMS Texting 1) Navigate to the Symantec VIP Self Service Portal. 2) If you are on the Spectrum Health network, please skip to step 8 below 3) Enter your Network User ID and Password. 4) Click Sign In. 5) On the next screen if more than one phone number appears, be sure to select the radial button for your mobile number. Click Continue. 6) Enter the security code provided to you from the text on your mobile phone. NOTE: The security code comes from a six digit number, you must open your text message if needed to get the actual security code. 7) Click Sign In. 8) Select the SMS (Text Message) option by clicking on the orange SELECT button under the SMS Phone photo icon. 5

6 9) On the Credential Name field type in a name for your SMS Credential such as your name and type of phone (John s iphone for example). 10) In the Credentialed ID textbox, type in your 11 digit mobile number including the 1 and area code (1xxxxxxxxxx). 11) Click Send. This will send your device a text message containing a security code that is needed for the registration. 12) Type the six digit Symantec VIP security code from the text you received on your phone. **If you do not receive the code, you may have forgotten the 1 in front of the number. Please try again. If the issue persists, please contact support.** 13) Click Submit. NOTE: The security code comes from a six digit number, you must open your text message if needed to get the actual security code. 6

7 14) Your mobile phone is now registered. Click Sign Out to log off and exit. 7

8 Option 3 - VIP for Windows 1. Download VIP Access NOTE: If you are accessing this using your Spectrum Health issued computer, or if you already have VIP Access on your device, you do not need to download anything. Launch the Symantec VIP application from your start menu and skip to step 2 below. a. Follow this link to retrieve your VIP Access for desktop: Click here! b. Select Download for Windows c. At the bottom of the internet browser window, select Run to run the VIP Access setup install that should pop up. d. Click Next. 8

9 e. Click the option to Accept the terms and click Next. f. Click Next for the file location. g. Select Install. 9

10 h. Click Finish. i. Open VIP Access. (An icon should appear as installed on the machine). 10

11 2. Login to the Self-Service Portal: a. Click here to go to the VIP Self-Service Portal. b. If you are on the Spectrum Health network, please skip to step 3 below. c. Use your Network username and password (this would be the same as what you use to sign in to your or your computer) to login. d. Click Sign In. 3. Select VIP Credential - Click Select to begin registering your VIP Credential. 11

12 4. Open the VIP Access application on your computer. a. In the Credential Name field, put a simple identifier that you can remember for the device you are registering (i.e. My iphone or Smartphone) b. Enter the Alphanumeric ID located at the top of the VIP Access app, into the Credential ID field c. Enter the 6-digit security code in the Security Code field d. Once you have entered the Security Code, click Submit. You have successfully registered your device in the VIP Self Service Portal! 12

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14 Option 4 - VIP for Mac NOTE: If you already have the VIP Access application on your device, skip to step 4 below. 1. Click here to go to the Symantec VIP Access site. 2. Select Download for Mac in your browser. 3. Install VIP Access. a. In your downloads, click on the VIP_Access.dmg file. 14

15 b. Double click on the VIP icon to open VIP Access. NOTE: If you get a warning message select Open. c. VIP Access will then open on your desktop. 4. Login to the Self-Service Portal. a. Click here to go to the VIP Self-Service Portal. b. If you are on the Spectrum health network, skip to step 5 below. c. Use your Network username and password (this would be the same as what you use to sign in to your or your computer) to login. d. Click Sign In. 15

16 5. Click Select to begin registering your VIP Credential. 6. Complete the credential registration form by opening VIP Access on your Mac desktop. (Downloaded in steps 1-3.) 16

17 A. In the Credential Name Field, put a simple identifier that you can remember for the device you are registering (such as My desktop or My laptop, etc.). B. Enter the Alphanumeric ID from your VIP Access desktop application in the Credential ID field in your web browser. C. Enter your unique 6-digit security code in the Security Code field. D. Once you have entered the Security Code, click Submit. You have successfully registered your device in the VIP Self Service Portal! 17