National NHS Staff Survey 2011

Transcription

1 t for Distribution National NHS Staff Survey 0 What is this survey and why are we asking you to complete it? This is an independent survey of your experience of working in your organisation. The overall aim is to gather information that will help to improve the working lives of staff in the NHS and so help to provide better care for patients. Your organisation will be able to use the results of the survey to improve local working conditions and practices and to increase involvement and engagement with staff. Other organisations, including NHS commissioners, the Care Quality Commission, and the Department of Health, will make use of the results. Please complete the survey for your current job, or the job you do most of the time. If you work across two or more employers in the NHS, please answer in relation to the organisation that pays your salary. Please read each question carefully, but give your immediate response by ticking the box which best matches your personal view. Who will see my answers? The survey is being conducted by Contractor Name and the NHS Staff Survey Co-ordination Centre on behalf of your organisation and the Department of Health. Your answers will be treated in confidence. one in your organisation will be able to identify individual responses. The bar code / number below is only used by Contractor Name to identify which staff should be sent a reminder and will not be available to staff in your organisation. The survey findings will be analysed by Contractor Name and the NHS Staff Survey Co-ordination Centre and the results will be presented in a summary report in which no individual, or their responses, can be identified. Please return this questionnaire, in the envelope provided, to: Contractor Name Address Address Address Postcode For office use only If you have any queries about this questionnaire please contact the NHS Staff Survey Co-ordination Centre based at Picker Institute Europe on or go to AMBULANCE TRUST

2 WORK-LIFE BALANCE. Working hours a. How many hours a week are you contracted to work? Up to 9 hours 0 or more hours a week b. On average, how many additional PAID hours do you work per week for this Trust, over and above your contracted hours? Please include paid overtime, bank shifts, and additional paid hours on-call. 0 hours per week Up to hours per week -0 hours per week or more hours per week c. On average, how many additional UNPAID hours do you work per week for this Trust, over and above your contracted hours? Please include unpaid overtime and additional unpaid hours on-call. 0 hours per week Up to hours per week -0 hours per week or more hours per week. To what extent do you or with the following? Dis nor a. My Trust is committed to helping staff balance their work and home life. b. My immediate manager helps me find a good work-life balance. c. I can approach my immediate manager to talk openly about flexible working.. In your job at this Trust, do any of the flexible working options apply to you? Please tick all that apply to you at least some of the time in your current job Working flexi-time (e.g. able to vary start & finish times) Working during school term-time only Working reduced hours (e.g. part time) My team making its own decisions about rotas Working from home in normal working hours 7 Job sharing with someone else Working an d number of hours over the year (e.g annualised hours) 8 t used any flexible working options TRAINING, LEARNING AND DEVELOPMENT. In the last months, have you taken part in any of the following types of training, learning or development, paid for or provided by your Trust? Please tick Yes or for each of the following: a. Taught courses (internal or external) b. Any supervised on-the-job training c. Having a mentor d. Shadowing someone e. e-learning / online training f. Keeping up-to-date with developments in your area of work (e.g. by reading books or journals, or by attending seminars or workshops) g. Other methods of training, learning or development (please specify) Page

3 . Have you had any training, learning or development (paid for or provided by your Trust) in the following areas? Yes, in the last months Yes, more than months ago t applicable to me Please include taught courses and more informal ways of learning such as supervised on-the-job learning, e-learning, shadowing, reading journals/manuals etc. a. Equality and diversity training (e.g. awareness of age, disability, gender, race, sexual orientation, religion) 9 b. Health and safety (e.g. fire training, manual handling) c. What to do if there is a major incident or emergency 9 9 d. How to prevent or handle violence and aggression to staff, patients / service users (e.g. Conflict Resolution training) 9 e. Infection control (e.g. guidance on hand-washing, MRSA, waste management, disposal of sharps / needles) 9 f. Computer skills (e.g. using Trust IT systems, spreadsheets, databases, Internet, etc.) 9 g. How to handle confidential information about patients / service users 9 h. How to give information to patients / service users on condition, medication, side effects etc. 9 i. How to deliver a good patient / service user experience (e.g. monitor the patient / service user experience, and use the feedback to make improvements) 9. Thinking about any training, learning or development that you have done in the last months (paid for or provided by your Trust), to what extent do you or with the following? Dis nor Please include taught courses and more informal ways of learning such as supervised on-the-job learning, e-learning, shadowing, reading journals/manuals etc. a. My training, learning and development has helped me to do my job better. b. It has helped me stay up-to-date with my job. c. It has helped me stay up-to-date with professional requirements. YOUR JOB AND ORGANISATION 7. To what extent do you or with the following statements about your immediate manager? Dis nor My immediate manager... a....encourages those who work for her/him to work as a team. b....can be counted on to help me with a difficult task at work. c....gives me clear feedback on my work. d....asks for my opinion before making decisions that affect my work. e....is supportive in a personal crisis. Page

4 8. Appraisals a. In the last months, have you had an appraisal or Knowledge and Skills Framework (KSF) development review? Please note an 'appraisal' may also be called a performance development review, annual development review or individual development review. Yes, KSF development review If YES, please answer parts b to d below; if NO, go to Question 0 Did the appraisal / review... b....help you to improve how you do your job? c....help you clear objectives for your work? d....leave you feeling that your work is valued by your Trust? Yes, other type of appraisal or performance development review 9. Personal Development Plans Yes Too early to tell a. In the last months, as part of your KSF development review, appraisal or performance development review, did you a Personal Development Plan? If YES, please answer parts b and c below; if NO go to Question 0 b. Have you received the training, learning or development that was identified in that plan? c. Has your Trust supported you in accessing this training, learning or development? 0. The following questions are about team working and relate to the group of people that you work with most closely. a. Do you work in a team? If NO, go to Question ; if YES, please answer the following questions about the main team or group you work in: Team members... b....have a set of shared objectives. Dis nor c....often meet to discuss the team's effectiveness. d....have to communicate closely with each other to achieve the team's objectives.. To what extent do you or with the following statements about your job? Dis nor a. I have clear, planned goals and objectives for my job. b. I often have trouble working out whether I am doing well or poorly in this job. c. I am involved in deciding on changes introduced that affect my work area / team / department. d. I cannot meet all the conflicting demands on my time at work. e. I have adequate materials, supplies and equipment to do my work. f. There are enough staff at this Trust for me to do my job properly. g. I am able to do my job to a standard I am personally pleased with. Page

5 . To what extent do you or with the following statements? Dis nor a. I often think about leaving this Trust. b. I will probably look for a job at a new organisation in the next months. c. As soon as I can find another job, I will leave this Trust.. How satisfied are you with each of the following aspects of your job? Very dissatisfied Dissatisfied satisfied nor dissatisfied Satisfied Very satisfied a. The recognition I get for good work. b. The support I get from my immediate manager. c. The freedom I have to choose my own method of working. d. The support I get from my work colleagues. e. The amount of responsibility I am given. f. The opportunities I have to use my skills. g. The extent to which my Trust values my work. h. My level of pay.. To what extent do you or with the following statements about your job? Dis nor a. I always know what my work responsibilities are. b. I am consulted about changes that affect my work area / team / department. c. I do not have time to carry out all my work. d. I get clear feedback about how well I am doing my job. e. Relationships at work are strained. f. I can decide on my own how to go about doing my work.. To what extent do you or with the following statements? Dis nor a. The people I work with treat me with respect. b. The people I work with seek my opinions. c. I am trusted to do my job. d. I feel I belong to a team. e. I often do more than is required. f. I try to help colleagues in my Trust whenever I can. Page

6 . The following statements are about the Trust where you work. For each, please tick the box which best matches your view of the Trust as a whole. Dis nor a. Senior managers here try to involve staff in important decisions. b. Communication between senior management and staff is effective. c. Senior managers encourage staff to suggest new ideas for improving services. d. On the whole, the different parts of the Trust communicate effectively with each other. e. Care of patients / service users is my Trust's top priority. f. I know who the senior managers are here. g. Senior managers where I work are committed to patient care. h. Patient information is treated confidentially by staff in this Trust. i. Staff are kept informed about important changes by Trust headquarters. j. Communication between Trust headquarters and other parts of the Trust is good. 7. Does your Trust act fairly with regard to career progression / promotion, regardless of ethnic background, gender, religion, sexual orientation, disability or age? Yes 9 Don't know 8. In the last months have you personally experienced discrimination at work from any of the following? a. Patients / service users, their relatives or other members of the public b. Manager / team leader or other colleagues If YES to either a or b above, please answer part c below; if NO, go to Question 9 c. On what grounds have you experienced discrimination? Please tick all that apply Ethnic background Religion Disability 7 Gender Sexual orientation Age Other (please specify) 9. Raising concerns at work Yes Don't know a. If you were concerned about fraud, malpractice or wrongdoing, would you know how to report it? If YES, please answer parts b and c below; if NO, go to Question 0 b. Would you feel safe raising your concern? c. Would you feel confident that your Trust would address your concern? To what extent do you or with the following? Dis nor t applicable to me a. Ambulance vehicles are kept in a good state of repair. 9 b. Ambulance vehicles provide a safe working environment. 9 Page

7 . To what extent do you or with the following statements about your opportunities at work? Dis nor a. There are opportunities for me to progress in my job. b. I am supported to keep up-to-date with developments in my field. c. I am encouraged to develop my own expertise. d. There is strong support for training in my area of work.. To what extent do you or with each of the following statements about working in the NHS? Dis nor a. I would recommend my Trust as a place to work. b. If a friend or relative needed treatment, I would be happy with the standard of care provided by this Trust.. To what extent do you or with each of the following statements about your contribution? Dis nor t applicable to me a. I am satisfied with the quality of care I give to patients / service users. 9 b. I feel that my role makes a difference to patients / service users. 9 c. I am able to deliver the patient care I aspire to. 9. To what extent do you or with the following statements about improving work practices? Dis nor a. I am able to make suggestions to improve the work of my team / department. b. There are frequent opportunities for me to show initiative in my role. c. I am able to make improvements happen in my area of work. d. Health care professionals and managers in non-clinical roles work well together in my area of work. e. Senior managers act on staff feedback.. Please indicate how frequently you feel this way about your job? a. I look forward to going to work. b. I am enthusiastic about my job. c. Time passes quickly when I am working. Never Rarely Sometimes Often Always Page 7

8 ERRORS, NEAR MISSES AND INCIDENTS. In the last month have you seen any errors, near misses, or incidents that could have hurt staff? Yes If YES, please answer part b below; if NO, go to Question 7 b. The last time you saw an error, near miss or incident that could have hurt staff, did you or a colleague report it? Yes, I reported it Yes, a colleague reported it Don't know 7. In the last month have you seen any errors, near misses, or incidents that could have hurt patients / service users? Yes If YES, please answer part b below; if NO, go to Question 8 b. The last time you saw an error, near miss or incident that could have hurt patients / service users, did you or a colleague report it? Yes, I reported it Yes, a colleague reported it Don't know 8. To what extent do you or with the following? Dis nor a. My Trust treats staff who are involved in an error, near miss or incident fairly. b. My Trust encourages us to report errors, near misses or incidents. c. My Trust treats reports of errors, near misses or incidents confidentially. d. My Trust blames or punishes people who are involved in errors, near misses or incidents. e. When errors, near misses or incidents are reported, my Trust takes action to ensure that they do not happen again. f. We are informed about errors, near misses and incidents that happen in the Trust. g. We are given feedback about changes made in response to reported errors, near misses and incidents. Page 8

9 VIOLENCE, BULLYING AND HARASSMENT 9. In the last months have you personally experienced physical violence at work from any of the following? a. Patients / service users, their relatives or other members of the public b. Manager / team leader or other colleagues If YES to either a or b above, please answer parts c and d below; if NO, go to Question 0 c. In the last months, how many times have you experienced physical violence from patients / service users, their relatives or other members of the public whilst at work? ne d. The last time you experienced physical violence, did you or a colleague report it? Yes, I reported it Yes, a colleague reported it More than 0 Don't know 0. In the last months have you personally experienced harassment, bullying or abuse at work from any of the following? For example, this includes the use of inappropriate words or non-physical behaviour that caused you distress a. Patients / service users, their relatives or other members of the public b. Manager / team leader or other colleagues If YES to either a or b above, please answer part c below; if NO, go to Question c. The last time you experienced harassment, bullying or abuse, did you or a colleague report it? Yes, I reported it Yes, a colleague reported it Don't know. My Trust takes effective action if staff are... Dis nor a....physically attacked by patients / service users, their relatives or other members of the public. b....physically attacked by other members of staff. c....bullied, harassed or abused by patients / service users, their relatives or other members of the public. d....bullied, harassed or abused by other members of staff. OCCUPATIONAL HEALTH AND SAFETY. Support for staff Yes Don't know a. Do you have access to counselling services at your Trust? b. Do you have access to occupational health services at your Trust? 9 9. During the last months have you been injured or felt unwell as a result of the following problems at work? a. Moving and handling b. Needlestick and sharps injuries c. Slips, trips or falls d. Exposure to dangerous substances e. Work-related stress Page 9

10 INFECTION CONTROL AND HYGIENE. Hot water, soap and paper towels, or alcohol rubs, are available when they are needed by... Always Most of the time Sometimes Never Don't know a. Staff b. Patients / service users HEALTH AND WELL-BEING. Overall, how would you rate your health during the past four weeks? SF-8 Excellent Very good Good Fair Poor Very Poor. During the past four weeks, how much difficulty did you have doing your daily work, both at home and away from home, because of your physical health? SF-8 ne at all A little bit Some Quite a lot Could not do daily work 7. During the past four weeks, how much did personal or emotional problems keep you from doing your usual work or other daily activities? SF-8 t at all Very little Somewhat Quite a lot Could not do daily activities 8. To what extent do you or with the following statements? Dis nor a. In general, my job is good for my health. b. My immediate manager takes a positive interest in my health and well-being. 9. In the last three months have you ever come to work despite not feeling well enough to perform your duties? Yes If YES, please answer parts b to d below; if NO, go to Question 0 b. Have you felt pressure from your manager to come to work? c. Have you felt pressure from colleagues to come to work? d. Have you put yourself under pressure to come to work? Page 0

11 BACKGROUND DETAILS We would like to know more about you so that we can compare the experiences of different types of staff. 0. About you a. Gender: b. Age: Male -0 Female What is your ethnic background? White Asian/Asian British Chinese and other ethnic background 0 British 08 Indian 0 Irish 09 Pakistani 0 Mixed Any other White background 0 Bangladeshi White and Black Caribbean White and Black African White and Asian Any other mixed background Any other Asian background Black/Black British Caribbean African Any other Black background Chinese Any other ethnic background (please specify). Which of the following best describes how you think of yourself? Heterosexual (straight) Gay Man Gay Woman (lesbian) Bisexual Other I would prefer not to say. What is your religion? religion Hindu Christian Jewish 8 Buddhist Muslim 7 9 Sikh Any other religion (please specify) I would prefer not to say. Disability a. Do you have a long-standing illness, health problem or disability? By long-standing, we mean that it has lasted, or will last, for at least months If YES, please answer part b below; if NO, go to Question b. Has your employer made adequate adjustment(s) to enable you to carry out your work? Yes adjustment required. Do you manage staff within the Trust? Yes. Do you have face-to-face contact with patients / service users as part of your job? Yes, frequently Yes, occasionally Page

12 7. How many years have you worked for this Trust? If your Trust has merged with another or changed its name, please include in your answer all the time you have worked with this Trust and its predecessors Less than year - years - years -0 years - years More than years 8. Approximately how far is your main place of work (e.g. ambulance station) from Trust Headquarters? Work at Trust Headquarters Less than 0 miles Between and 0 miles Between and 00 miles Over 00 miles Don't know 9. What is your occupational group? Please tick one box only Ambulance (operational) Emergency Care Practitioner Paramedic Emergency Care Assistant Ambulance Technician Ambulance Control Staff (e.g. call handlers, dispatchers, PTS controllers) Patient Transport Service (e.g. ambulance drivers, support staff) Allied Health Professionals / Healthcare Scientists / Scientific and Technical Allied Health Professionals Scientific and Technical or Healthcare Scientists Registered Nurses and Healthcare Assistants Registered nurse Nursing auxiliary / Nursing assistant / Healthcare assistant (including Health / Clinical / Nursing Support Worker / assistant practitioner) Wider Healthcare Team Admin & Clerical (including Medical Secretary) Central Functions / Corporate Services (e.g. HR, Finance, Information Systems, Information Technology) Maintenance / Ancillary (e.g. housekeeping, domestic staff, maintenance, facilities, estates) General Management General Management (N.B. If you are a manager and can choose a group from elsewhere in the list, please select that other occupational group) Other occupational group (please specify) 0. If you have any additional comments about working in this organisation, please write these below, or on a separate page Thank you for your time and effort in completing this questionnaire. SF-8 Health Survey 999, 000 by QualityMetric Incorporated - All rights reserved SF-8 is a trademark of QualityMetric Incorporated Page