Consultation on Non-Emergency Patient Transport Services

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1 Consultation on Non-Emergency Patient Transport Services Cambridgeshire and Peterborough Clinical Commissioning Group wants people, their families and carers to have a say about things that are important to them. This is called a consultation. We want to know what you think about Non- Emergency Patient Transport Services. What is Non-Emergency Patient Transport Services? Sometimes people have to go to an appointment at an NHS hospital or clinic. But they cannot get there in a car, on the bus or on the train. The NHS can arrange transport for some people to take them to their appointment. We call this Non-Emergency Patient Transport. There will be NO changes to the Emergency Ambulance Service. Why are we consulting with you? We want you to tell us your thoughts on the patient transport service and how we can make things better.

2 What we think should change Instead of having to book patient transport at your doctors surgery At hospital At community clinics We think it would be better to have one telephone number that you could call to book transport. Have your voice heard The consultation on Non-Emergency Transport Services will finish at 5pm on 19th November 2015 You can send us your thoughts and ideas in many ways You can fill in the survey on our website You can ask us to come and talk about Non- Emergency Patient Transport at your meeting.

3 You can the Engagement Team on You can telephone the Engagement Team on Or you can fill in the questionnaire attached and send it to Freepost Plus RSCR-GSGK-XSHK Engagement Team Cambridgeshire and Peterborough CCG Lockton House Clarendon Road Cambridge CB2 8FH Freepost means you do not have to pay for a stamp.

4 Consultation Questions To help us understand what you need or want please can you tick all the questions that are about you 1. Have you used the Non-Emergency Patient Transport in the last 12 months? Yes No 2. If you answered YES to question 1, what did you think about the Non-Emergency Patient Transport service? Was it Good OK Not good 3. Can you tell us how we could make the Non- Emergency Patient Transport service better? Please write your ideas in the space below.

5 4. If you answered YES to question 1, which of the following places did you visit? Please all the places that you have been for a health appointment. Addenbrookes Hospital, Cambridge Chesterton Medical Centre, Cambridge Doddington Hospital Hinchingbrooke Hospital, Huntingdon North Cambs Hospital, Wisbech Princess of Wales Hospital, Ely Papworth Hospital Peterborough City Care Centre Peterborough City Hospital Queen Elizabeth Hospital, Kings Lynn Community Clinics If you community clinic. Please tell us where the community clinic is.

6 5. Do you think it is a good idea to have one telephone number to contact the Non- Emergency Transport service? If you said NO, please tell us why Yes No Don t know 6. Are you? Please A patient A carer 7. If you have any other ideas or thoughts you would like to tell us, please write them in the space below.

7 Finally, to understand who has given their thoughts and ideas, we would like to collect some information. Any information provided in this section will only be used by Cambridgeshire and Peterborough Clinical Commissioning Group for the purpose of understanding who has responded to this consultation. 8. Can you tell us which of the following age groups you belong to? Please 16 to 29 Years 30 to 44 years 45 to 59 years 60 to 74 years Over 75 years 9. Are you? Please Male Female 10. Which of the following best describes your ethnic background? White English, Welsh, Scottish, Northern Irish or British Irish Gypsy or Irish Traveller Any other White background

8 Mixed/multiple ethnic groups White and Black Caribbean White and Black African White and Asian Any other mixed/multiple ethnic background Asian/Asian British Indian Pakistani Bangladeshi Chinese Any other Asian background Black, African, Caribbean, Black British African Caribbean Any other Black, African Caribbean background Other Ethnic Group Arab Any other ethnic group Prefer not to tell you 11. Do you have a disability? Please Yes No

9 12. Do you have any particular needs with regard to Non-Emergency Patient Transport that you would like to make us aware of? Please write them in the space below. 13. Finally, please could you tell us the first part of your postcode? Thank you for taking the time to complete this questionnaire.

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