National Certificate in Tourism (Visitor Information) with an optional strand in i-site Visitor Centre Information

Transcription

1 NZQF NQ Ref 0311 Version 7 Page 1 of 8 National Certificate in Tourism (Visitor Information) with an optional strand in i-site Visitor Centre Information Level 4 Credits 70 This qualification has been reviewed. The last date to meet the requirements is 31 December Transition Arrangements New Zealand Certificate in Tourism (Level 4) with Operations and Visitor Information endorsements [Ref: 2202]. For detailed information see Review Summaries on the NZQA website. NZQF National Qualification Registration Information Process Version Date Last Date for Assessment Registration 1 April 1997 December 2000 Revision 2 April 1999 December 2000 Review 3 October 1999 December 2003 Review 4 June 2002 December 2006 Revision 5 December 2004 December 2011 Review 6 June 2009 December 2017 Review 7 February 2014 December 2017 Standard Setting Body PO Box Wellington 6146 Telephone Fax qualifications@serviceiq.org.nz Website

2 NZQF NQ Ref 0311 Version 7 Page 2 of 8 National Certificate in Tourism (Visitor Information) with an optional strand in i-site Visitor Centre Information Level 4 Credits 70 Purpose The National Certificate in Tourism (Visitor Information) with an optional strand in i-site Visitor Centre Information [Ref: 0311] recognises the skills required to work in the visitor information services sector of the industry. People awarded this qualification are able to provide a range of quality services to both international and domestic visitors within New Zealand. The compulsory standards in this qualification provide candidates with a sound understanding of the tourism industry and the ability to present information about New Zealand s tourism regions as visitor destinations. The elective section of the qualification covers a range of services that are carried out in a visitor information centre including accessing and providing information needed by visitors, selling goods and services to visitors, managing visitor information records systems, documenting business transactions with visitors, ascertaining visitors information requirements, language skills, and using information resource materials to provide information to visitors. This qualification is designed for assessment in on-job situations. The optional strand recognises the additional skills and knowledge required of those working in an i-site Visitor Centre. The qualification may lead to the National Diploma in Tourism (Management) (Level 5) [Ref: 0473]. Special Notes It is recommended that candidates entering programmes of learning leading to the award of this qualification hold the National Certificate in Tourism (Core Skills) (Level 3) [Ref: 0876]. On completion of this National Certificate training might continue towards the National Diploma in Tourism (Management) (Level 5) [Ref: 0473]. Recognition of prior learning will be carried out by accredited providers and registered workplace assessors who have systems in place for determining that the candidate s competence meets the standards specified in the relevant unit standards.

3 NZQF NQ Ref 0311 Version 7 Page 3 of 8 Credit Range Compulsory Elective i-site Visitor Centre Information Optional Strand Level 3 credits Level 4 or above credits Minimum totals Requirements for Award of Qualification Award of NQF Qualifications Credit gained for a standard may be used only once to meet the requirements of this qualification. Unit standards and achievement standards that are equivalent in outcome are mutually exclusive for the purpose of award. The table of mutually exclusive standards is provided in section 7 of the New Zealand Qualifications Authority (NZQA) Rules and Procedures publications available at Reviewed standards that continue to recognise the same overall outcome are registered as new versions and retain their identification number (ID). Any version of a standard with the same ID may be used to meet qualification requirements that list the ID and/or that specify the past or current classification of the standard. Summary of Requirements Compulsory standards Elective A minimum of 19 credits as specified The following strands are optional i-site Visitor Centre Information Optional Strand Detailed Requirements Compulsory The following standards are required Service Sector > Tourism > Travel Demonstrate knowledge of New Zealand as a tourist destination 3 8 Service Sector > Tourism > Visitor Information Operate systems and processes in a visitor information centre 4 10

4 NZQF NQ Ref 0311 Version 7 Page 4 of 8 Service Sector > Tourism > Visitor Services 9807 Demonstrate knowledge of the significance of the tourism industry to New Zealand Demonstrate cross-cultural communication for the tourism and travel industry Demonstrate knowledge of specific New Zealand regions as tourist destinations Outline and apply contract legislation and common law principles to the tourism industry Provide customer service experiences in a tourism workplace Elective A minimum of 19 credits Of which a minimum of 18 credits at Level 4 or above Humanities > Communication Skills > Interpersonal Communications Analyse listening techniques, and listen and respond to information received 5 2 Māori > Tourism Māori > Environmental Tourism Māori Explain historical aspects of natural attractions and significant Māori sites in a tourism context Explain the relevance of kaitiaki practices in a tourism context Māori > Tourism Māori > Tourism Māori Practices Explain the significance of Māori place names and their correct pronunciation for a tourism context List, compare and use Māori greetings and farewells for a tourism context Service Sector > Retail, Distribution, and Sales > Retail and Distribution Management Solve variances in reconciliation of sales records and takings 4 4 Service Sector > Retail, Distribution, and Sales > Sales Transactions Apply skills and qualities of a salesperson in a retail or distribution environment 3 6

5 NZQF NQ Ref 0311 Version 7 Page 5 of 8 Service Sector > Retail, Distribution, and Sales > Stock Control Establish and maintain stock levels in a retail or distribution environment 4 4 Service Sector > Tourism > Visitor Information 9246 Process information needed by visitors Promote provision of visitor information 5 15 Service Sector > Tourism > Visitor Services 5562 Present the characteristics of Aotearoa New Zealand as a visitor destination Demonstrate knowledge of communication and customer service theory in a tourism workplace Describe the legal rights and responsibilities of employees and employers in a tourism workplace Field Subfield Domain Business Any Any Humanities Languages Any Service Sector Tourism Travel Visitor Information Visitor Services i-site Visitor Centre Information Optional Strand The following standards are required Service Sector > Tourism > Visitor Information Demonstrate knowledge of an i-site Visitor Centre 4 4 operation Use i-site Visitor Centre computer systems Perform reconciliation processes on the i-site Visitor Centre computer systems 3 2 Transition Arrangements Version 6 Version 6 was issued following a review in order to update content and include a new optional strand.

6 NZQF NQ Ref 0311 Version 7 Page 6 of 8 Changes to structure and content An optional i-site Visitor Centre strand, consisting of standards 25755, and was added to the qualification. Overall credit value was increased from 60 to 70. Standards and were moved to the compulsory section. Standard replaced elective standard and was added to the compulsory section. Standard 5562 was moved to the elective section. Standard replace compulsory standard and was moved to the elective section. Standards 11098, 17383, 17384, 17788, and were added to the elective section. Elective standard was replaced by standard Standards 11956, 18215, and were removed from the qualification. Classifications were added to the elective section. People currently enrolled in programmes leading to the award of version 5 of the qualification may either complete the requirements for that version or transfer their results to version 6. This qualification contains standards that replace earlier standards. For the purposes of this qualification, people who have gained credit for the expiring standards are exempt from the requirement to gain credit for the replacement standards see table below. Credit for Exempt from Previous versions of this qualification Version 5 was issued to take account of the review of standard and Retail and Wholesale standard reviews. Version 4 was issued following a review of the qualification to take account of the reviewed Tourism standards. Version 3 was issued following a review to ensure the structure of the qualification met the specific needs of the visitor information industry sector. Version 2 was issued to take account of the reviews of standards in the Communications Skills, Core Generic, Business Administration, Computing and Service Sector subfields. Certification This certificate will display the logos of NZQA, and the accredited organisation.

7 NZQF NQ Ref 0311 Version 7 Page 7 of 8 Classification This qualification is classified according to the NQF classification system and the New Zealand Standard Classification of Education (NZSCED) system as specified below. NQF Classification NZSCED Code Description Code Description 174 Service Sector > Tourism Management and Commerce > Tourism > Tourism Studies Quality Management Systems Providers and Industry Training Organisations must be accredited by a recognised Quality Assurance Body before they can register credits from assessment against standards. Accredited providers and Industry Training Organisations assessing against standards must engage with the moderation system that applies to those standards. Accreditation requirements and the moderation system are outlined in the associated Accreditation and Moderation Action Plan (AMAP) for each standard.

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