Exchange of experience from a SuccessFactors LMS Implementa9on

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1 Exchange of experience from a SuccessFactors LMS Implementa9on Seen from a user perspective Hanne Vasshus Ask Competency Management

2 Cau9onary Statement The following presenta9on includes forward- looking statements. These statements relate to future events, such as an9cipated revenues, earnings, business strategies, compe99ve posi9on or other aspects of our opera9ons, opera9ng results or the industries or markets in which we operate or par9cipate in general. Actual outcomes and results may differ materially from what is expressed or forecast in such forward- looking statements. These statements are not guarantees of future performance and involve certain risks, uncertain9es and assump9ons that may prove to be incorrect and are difficult to predict such as oil and gas prices; opera9onal hazards and drilling risks; poten9al failure to achieve, and poten9al delays in achieving expected reserves or produc9on levels from exis9ng and future oil and gas development projects; unsuccessful exploratory ac9vi9es; unexpected cost increases or technical difficul9es in construc9ng, maintaining or modifying company facili9es; interna9onal monetary condi9ons and exchange controls; poten9al liability for remedial ac9ons under exis9ng or future environmental regula9ons or from pending or future li9ga9on; limited access to capital or significantly higher cost of capital related to illiquidity or uncertainty in the domes9c or interna9onal financial markets; general domes9c and interna9onal economic and poli9cal condi9ons, as well as changes in tax, environmental and other laws applicable to ConocoPhillips business and other economic, business, compe99ve and/or regulatory factors affec9ng ConocoPhillips business generally as set forth in ConocoPhillips filings with the Securi9es and Exchange Commission (SEC). We cau9on you not to place undue reliance on our forward- looking statements, which are only as of the date of this presenta9on or as otherwise indicated, and we expressly disclaim any responsibility for upda9ng such informa9on. Use of non- GAAP financial informa9on This presenta9on may include non- GAAP financial measures, which help facilitate comparison of company opera9ng performance across periods and with peer companies. Any non- GAAP measures included herein will be accompanied by a reconcilia9on to the nearest corresponding GAAP measure on our website at Cau9onary Note to U.S. Investors The SEC permits oil and gas companies, in their filings with the SEC, to disclose only proved, probable and possible reserves. We use the term "resource" in this presenta9on that the SEC s guidelines prohibit us from including in filings with the SEC. U.S. investors are urged to consider closely the oil and gas disclosures in our Form 10- K and other reports and filings with the SEC. Copies are available from the SEC and from the ConocoPhillips website. 2

3 Agenda ConocoPhillips SuccessFactors MyLearning for ConocoPhillips Workforce Planning and Analy9cs implemented in 2013 Global project Project team Norway first adopter Opera9ons and Wells Requirements Implementa9on execu9on Adjustments (plan- do- act- adjust) Challenges - boblenecks Summary Ques9ons 3

4 Worldwide opera9ons The largest independent E&P company in the world, based on proven reserves and produc9on of oil and gas Opera9ons and ac9vi9es in 27 countries ~ 19,200 employees worldwide Headquarters in Houston, Texas Es9mated daily produc9on: 1.5 million barrels of oil equivalent (2014) Proven reserves: 8.9 billion barrels of oil equivalent 4

5 Norway PL723 PL615B PL720/718 operator PL615 Heidrun Tjeldbergodden Visund Oseberg Troll Aberdeen Alvheim Grane Stavanger Operated by ConocoPhillips Fields operated by co- venturers Terminal/office Explora9on licenses in the Barents Sea Terminal operated by others Teesside J- Block Ekofisk London Emden Emden Employees: 2094 Net produc9on: 117,000 barrels of oil equivalent per day, incl. fields operated by co- venturers 5 Per 31 December 2014

6 SuccessFactors LMS = MyLearning for ConocoPhillips MyLearning is a Learning Management System (LMS) and an applica9on designed for the administra9on, documenta9on, tracking, repor9ng and delivery of educa9on courses and training programs, including abili9es to: Consolidate training ini9a9ves on a scalable web- based planorm Use self- service and self- guided services Assemble and deliver learning content rapidly Support portability and standards Support competency management 6

7 Func9onal Requirements One system to cover: Mandatory Technical Training and Emergency Preparedness Func9ons Competency Assurance Self- service portal for employees Course administra9on self- service Cer9fica9on alerts Training Plans Reports and Analy9cs management 7

8 Func9onal Requirements Goals: Ensure that the organiza9on has all required competencies at any 9me, both present and future Help iden9fy people with skills, qualifica9ons, knowledge and personal quali9es needed, and plan for individual and team development Planorm to get an overall view of the competency and training status in the organiza9on Transparency for both admin personnel and end- users Employee self- service ensures processes that reduce need for future administra9ve efforts 8

9 Technical requirements Requirements Norwegian language support Usability interface and responsive design (no latency) Easy user and department administra9on Applica9on Support (local and internal) - > standardized development sopware Add COPNO specific terminology Generate custom gap reports Spreadsheet imports Mul9ple browser compa9bility Data stored in database for export possibility Integra9on with SAP HR for automa9c transfer of personnel data 9

10 Integra9ons - Illustrated External Training portal 10

11 Project team in Norway Steering Commi,ee lead by Corporate Manager Opera9ons GEA Norway Advisory Commi,ee lead by Corporate Mng IT Europe & Other Int, HR & Facili9es Norway Director Manpower, Competency & Training Norway Full support Norway Project Team Project Manager IT Advisor LMS Process Lead SAP Advisor HR Advisor Training administrators 11

12 Norway first adopters - MyLearning 3/1 3/8 3/15 3/22 3/29 4/5 4/12 4/19 4/26 5/3 5/10 5/17 5/24 5/31 6/7 6/14 6/21 6/28 7/5 7/12 7/19 7/26 8/2 8/9 8/16 8/23 8/30 9/6 9/13 9/20 9/27 10/4 10/11 Prep Week Ending 2/23 3/1 Blue Print Design Fit Gap Validation Meetings Functional Design Workbook SAP Configuration Custom Development SF Iteration 1 Config SF Iteration 2 Config SF Iteration 3 Config System Test Integration Test 1 Integration Test 2 Data Load Test 1 Data Load Test 2 Data Preparation Training Development UAT Final Prep Training Delivery Live 12

13 Implementa9on execu9on Complexity Global Blueprint Design Valida9on mee9ngs Realiza9on Func9onal design and workbook development based on specific data mapping for Norway (LMS data in SAP HCM) Timeline: Norway required a replacement for the current LMS solu9on urgently in HCM Competency around SF func9ons Aggressive 9meline and delays due to addi9onal customiza9on SF flexibility and too lible knowledge of SF LMS Data prepara9on, data cleaning and data load Configura9on and Tes9ng Final prepara9on UAT (User Acceptance Test) tes9ng Train the trainer GO LIVE! 13

14 SuccessFactors - Demo MyLearning hbps://hrapps4.conocophillips.net/hrexpress/login.aspx? ReturnToPage=/hrsapssogateway/SuccessFactorsSubmit.aspx %3FRelaystate=Learning 14

15 SuccessFactors Demo MyLearning 15

16 SuccessFactors Demo MyLearning 16

17 SuccessFActors Demo MyLearning 17

18 SuccessFactors Demo MyLearning 18

19 Lessons learned Con9nuous improvement of processes/set- up during implementa9on phase addi9onal customiza9on for Norway had to be postponed/ excluded from pilot phase Dura9on and quality of UAT tes9ng in admin group: aggressive 9meline did not allow for extensive tes9ng from both users and training admins Reduced flexibility for customized solu9ons (highly customized SAP PD) Importance of data clean- up and analysis Project team correct mix of competence: lack of experience/ knowledge on SuccessFactors LMS (both project team and implementa9on team) No direct contact with vendor all communica9on through 3rd party Challenges due to Global project 9me zones, language 19

20 Summary Success? Yes! Highly responsive planorm Integra9on between SAP HR and SuccessFactors (automa9c updates of HR master data) Self- service portal with intui9ve design good user experience Various different methods to evaluate and follow- up on training it works!! MyLearning gir meg full oversikt over trenings krav og status for mib crew COP offshore ansaf 20

21 Ques9ons 21

22 Contact informa9on Name: Hanne Vasshus Ask Supervisor, Competency Management Company: ConocoPhillips Norway Mail: 22

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