GLOBALMEET AUDIO GLOBALMEET AUDIO USER GUIDE

Transcription

1 GLOBALMEET AUDIO GLOBALMEET AUDIO USER GUIDE January 2016

2 1BTABLE OF CONTENTS GlobalMeet Audio Overview 4 Get the GlobalMeet Desktop Tools 5 Download and Install GlobalMeet 5 System Requirements 5 Getting Started 6 Sign in to Your Account 6 Using the GlobalMeet Desktop App 7 Using the GlobalMeet Toolbar for Outlook 9 Start or Join a Meeting 10 On the Telephone 10 Start Your Own Meeting (Desktop) 10 Start Your Own Meeting (Outlook Toolbar) 10 Join Another Person s Meeting 11 Connect Your Audio 13 Welcome to the Meeting 14 The Meeting Screen 14 Telephone Keypad ( Star ) Commands 15 Work with Participants 16 Meeting Audio Options 19 Host a Meeting 20 Meeting Toolbar 20 Invite Guests to Your Meeting 21 Restrict Access to Your Meeting 22 End the Meeting 22 Transfer a Meeting to Another Device 23 Schedule a Meeting 24 Schedule a Meeting (Desktop) 24 Schedule a Meeting (Outlook Toolbar) 25 2

3 My Conferencing Center 27 GlobalMeet Audio Settings 28 Desktop App Settings 28 Outlook Toolbar Settings 29 Meeting Settings 30 Customize Your Audio Settings 31 Need Help? 35 3

4 GLOBALMEET AUDIO OVERVIEW GlobalMeet is different from the other audio conferencing products in the market because you can see and control your meeting right from your phone, tablet, or computer all for one flat price. We made audio conferencing easy, with no phone numbers or passcodes to remember and fast access to schedule, start, and manage your meetings. If you don t have your computer, you can always access your meeting with the telephone. With your GlobalMeet Audio account, you get all of these features: Your own audio conference account that is always available no scheduling necessary. Global access with a single number set worldwide. Telephone keypad controls that let you manage and participate in a meeting. Easy, intuitive interfaces visual Audio Controls let you manage your meeting from your Mac or Windows desktop. In the Audio Controls, check audio call quality or switch between computer audio and dial-out, without leaving the audio conference. Lock, mute, or record your meeting. Adjust participant volumes and mute noisy lines. One-click scheduling for Mac and Windows systems, and Microsoft Outlook integration. GlobalMeet Audio sends an invitation to your guests. Mobile apps for Android smartphone, BlackBerry, iphone, and ipad that let you host and participate in meetings while on the go. Get alerts on your desktop in real time and join meetings with a click. Seamless integration with your web meetings. GlobalMeet Audio conferences are available to hosts and guests. The GlobalMeet desktop tools are available for meeting hosts only. This guide explains how to start or attend a meeting, schedule meetings and send invitations, and host an effective audio conference. GlobalMeet mobile apps (for ipad, iphone, Android, and BlackBerry smartphones) are explained in their own GlobalMeet User Guides. 4

5 GET THE GLOBALMEET DESKTOP TOOLS You can host or join an audio conference from any telephone, using the keypad. But for the best meeting experience, download the GlobalMeet desktop tools for Mac or Windows. Our desktop app makes it easy to host or join an audio conference and schedule a meeting from a Mac or Windows computer. Plus, if you re a Microsoft Outlook user GlobalMeet automatically installs the GlobalMeet toolbar for Outlook. On the go? GlobalMeet mobile apps let you participate in an audio conference on your Android smartphone, Blackberry, iphone, and ipad. Visit the GlobalMeet Downloads page to learn more. DOWNLOAD AND INSTALL GLOBALMEET The desktop tools can be downloaded directly from the GlobalMeet Downloads page. SYSTEM REQUIREMENTS The GlobalMeet desktop tools are available for Windows and Mac systems. The GlobalMeet for Windows download also includes the GlobalMeet Toolbar for Microsoft Outlook. Internet Explorer 8, Firefox 38, Apple Safari 7 (Mac OS X only), and Google Chrome 44 or newer. Flash player version 14 or newer. Windows 7 10 and Mac OS X 10.9 or newer. Intel or AMD processor 1.8 GHz CPU or higher. Recommend 2.3 GHz or higher. Minimum 1GB of RAM. Recommend 2GB or higher. GlobalMeet Toolbar for Outlook Transfer Meeting Feature.NET or higher Outlook 2007 SP2 or higher, 32-bit Outlook 2010 SP1 or higher, 32-bit Outlook 2013, 32-bit or 64-bit Outlook 2016, 32-bit or 64-bit To transfer the meeting and continue on another device, you must have the GlobalMeet desktop app running on your Windows or Mac computer, and be signed in to a GlobalMeet mobile app on your ipad or smartphone device. 5

6 GETTING STARTED After the GlobalMeet desktop tools are installed, sign in to your account using the address and password for your GlobalMeet Audio account. NOTE: The desktop app starts automatically. Open Microsoft Outlook to sign in to the Outlook toolbar. SIGN IN TO YOUR ACCOUNT Desktop App On the Setup screen, enter your account credentials and then click SIGN IN. If you have more than one meeting, GlobalMeet prompts you to select which meeting you want to monitor. You can only monitor one meeting at a time. The desktop app signs you in to your GlobalMeet account and starts watching your GlobalMeet meeting for visitors. Launch at Startup to ensure GlobalMeet is always watching your meeting. Outlook Toolbar On the Setup screen, enter your account credentials, and then click Sign In. The toolbar signs in to your GlobalMeet account. To start or schedule a meeting, just click the GlobalMeet tab (Outlook 2010, 2013, and 2016) or make sure the GlobalMeet toolbar is displayed (Outlook 2007). 6

7 GETTING STARTED USING THE GLOBALMEET DESKTOP APP Most of the time, you won t think about the desktop app until it displays an alert. It runs quietly in the background. When someone dials in to your audio conference, an alert pops up on your screen. Click the message to launch the Audio Controls, where you can host a phone-only meeting. Click the message to launch the Audio Controls. 63BPOP-UP MENU GlobalMeet has a simple pop-up menu where you can start or schedule a meeting. Open the GlobalMeet window to join someone else s meeting or to update your settings. Enter your meeting. Pick a date and time and send an invitation. In the Windows taskbar or the Mac status bar, click the M icon to display the pop-up menu. Open the GlobalMeet app. 7

8 GETTING STARTED GLOBALMEET HOME SCREEN To open the GlobalMeet desktop app, double-click the M icon in the Windows task bar or Mac dock bar. Tabs on the left side let you switch among attending meetings, sending invitations to a meeting, and updating app settings. When you open GlobalMeet, the Meetings tab is selected. Use the tabs on the left side to navigate around the app. Schedule a meeting and send invitations. Launches the Audio Controls and signs you in to your own audio conference. View and join other users meetings and search the company directory for meetings. Manage app settings and access Meeting Settings. Learn more about GlobalMeet Audio mobile apps. View dial-in access numbers and passcodes for your meeting, plus options for contacting support. 8

9 GETTING STARTED USING THE GLOBALMEET TOOLBAR FOR OUTLOOK The GlobalMeet toolbar lets you schedule and track meeting invitations via your Outlook calendar, start a phone-only meeting with Audio Controls, and customize your meeting invitations. After you sign in, the GlobalMeet toolbar is always available in Outlook. To open the toolbar: Outlook 2010, 2013, and 2016 click the GlobalMeet tab. Outlook 2007 the toolbar is added below the standard Outlook buttons. All options on the toolbar apply to your GlobalMeet Audio account and meetings. You cannot use the toolbar to join another person s meeting. Start an audio conference. Schedule a meeting and send invitations. Manage toolbar settings and access Meeting Settings. If you have multiple accounts (with different client IDs), add them here. 9

10 START OR JOIN A MEETING ON THE TELEPHONE Whether you are a host or a meeting guest, joining an audio meeting is easy. Just pick up the phone and dial in to the meeting using one of the provided access numbers. When prompted, enter the host or guest passcode. GlobalMeet Audio signs you in to the audio conference. When you dial in to a meeting, use your telephone keypad to access host meeting controls and manage your own audio. TIP: If your host sent a meeting invitation, you can also click the phone number links to join the meeting automatically from your smartphone. GlobalMeet Audio signs you in to the meeting no passcodes to enter. START YOUR OWN MEETING (DESKTOP) To start a meeting using your own GlobalMeet account, click Start a Meeting. If your account has more than one meeting, select the meeting you want to join. GlobalMeet opens the Audio Controls. The next step is connecting to meeting audio. START YOUR OWN MEETING (OUTLOOK TOOLBAR) The GlobalMeet toolbar offers a fast way to start an audio conference. On the toolbar, click Start My Meeting and then choose Phone Only. (If your account has more than one audio conference, select which one you want to join.) GlobalMeet Audio signs you in to your audio account and displays the Audio Controls. The next step is connecting to meeting audio. 10

11 START OR JOIN A MEETING JOIN ANOTHER PERSON S MEETING The GlobalMeet app remembers the web meetings that you recently attended. You can join any web meeting with a click, save web meetings that you attend on a regular basis as Favorites, and search your Company Directory for an audio conference or web meeting to join. Go back to the Meetings screen, where you can start your own meeting. Search your company directory. Add a web meeting to your Favorites. 11

12 START OR JOIN A MEETING Search Your Company Directory Use the Search box to find meetings for other GlobalMeet users in your organization. Enter a person s name or address, and then click SEARCH. GlobalMeet displays meetings that match your search criteria. When you find the meeting you want to join, just click its name. After you join a web meeting, it is added to your Recents list. Click Meeting Name to open the Audio Controls and participate in an audio-only meeting. Click Meeting Name to open a browser window and join the web meeting. Search your company directory. Click to join a meeting. Save a web meeting to your Favorites. 12

13 START OR JOIN A MEETING CONNECT YOUR AUDIO Whether you start your own meeting or join another GlobalMeet meeting, the next step is connecting to meeting audio. You can have the meeting call your phone or use your Internet connection for meeting audio. Select one of your saved phone numbers or enter a different number, and then click CONNECT to have the meeting call you. Or, click CALL MY COMPUTER to talk and listen right through your computer s mic and speakers (or connected headset), over your Internet connection. Click DIAL-IN to get a list of access numbers for the meeting and dial in from your phone. Have the meeting call one of your saved phone numbers or enter a new number. DIAL-IN. See a list of available access numbers and passcodes. TIP: You can save up to three phone numbers or configure GlobalMeet to automatically use your data connection for audio. On the home screen, click the Settings tab, and then click MEETING SETTINGS and go to the PREFERENCES tab. For instructions, go to Manage Your Saved Phone Numbers. 13

14 WELCOME TO THE MEETING THE MEETING SCREEN When you start an audio meeting, GlobalMeet opens the Audio Controls and connects you to your meeting. The Audio Controls provide a user-friendly, visual way to host your phone-only meeting, right from your computer screen: Invite guests via or just dial out to your guests. GlobalMeet's active talker feature highlights the name of the participant who is currently speaking by turning the row orange. Lock, mute, or record your meeting. Adjust participant volumes and mute noisy lines. Point to a participant's row to see a volume control and to view details. Click the gear button to view the participant s phone number, send an , and to disconnect the guest. Click the gear button to manage your own audio, check call quality, or switch your audio connection. Switch to a sub-conference for more private communication. Click the gear button and move yourself or any participant into or out of the sub-conference; your guests can only move themselves into a sub-conference after you set it up. Transfer to a mobile device and continue your meeting. Point to a participant and adjust volume or display meeting controls. 14

15 WELCOME TO THE MEETING TELEPHONE KEYPAD ( STAR ) COMMANDS If you are participating via a telephone, use your telephone keypad to manage the meeting (hosts only) and your own meeting experience (host and guests). These star commands are always available. Audio and help commands are available to the host and all guests; they assist you in contributing to and listening to a meeting. If you are the host, additional commands let you manage your meeting. On your telephone keypad, press the star () key and then the command number. Manage the Meeting (Hosts) Audio and Help Controls (All Users) Press... To... Press... To Activate sub-conferences 0 Reach an operator 22 Start recording and pause recording 1 Hear a help menu Enable or disable the meeting security code Record a meeting introduction Extend a meeting without disconnecting guests Increase the meeting volume Increase your mic volume Mute or unmute your line Decrease the meeting volume 39 Enable or disable entry and exit tones 8 Decrease your mic volume 91 Hear a participant count 92 Hear a roll call of participants 93 Disconnect all participant lines 94 Lock or unlock the meeting 96 Mute all participant lines 97 Un-mute all participant lines 99 Change your host security code 15

16 WORK WITH PARTICIPANTS The Participants list shows all of your meeting guests. Point to a participant s row to see a volume control and to view details. Click the gear button next to a guest or your own name to display contact details and meeting controls. You and the host are listed at the top. Point to a row to display controls. GlobalMeet highlights the participant who is speaking. When a participant dials in to the meeting, the guest s phone number is shown. Double-click the row and then enter a more descriptive title or name. 16

17 WELCOME TO THE MEETING YOUR CONTROLS (HOST) Click your own name to see controls for your mic and speakers. As the meeting host, you have additional options. Mute yourself or adjust your speaking volume. HOSTS ONLY. Set up a sub-conference and switch to it. Switch between computer audio and dial-out. HOSTS ONLY. Transfer the meeting to another device. Computer audio. Check call quality and switch to dial-out. Start a Sub-Conference Transfer the Meeting to another Device Click the gear button and move yourself or any participant into or out of the sub-conference; your guests can only move themselves into a sub-conference after you set it up. NOTE: You cannot record a sub-conference; only the main audio conference is recorded. If you are a meeting host or GlobalMeet Audio account holder, you can transfer to another device without disconnecting from the meeting. To learn more, see Transfer a Meeting to Another Device, later in this guide. YOUR CONTROLS (GUEST) Click your own name to see controls for your mic and speakers. If the host has started a subconference, you can move yourself to the sub-conference. Mute yourself or adjust your speaking volume. Leave the meeting. Switch between computer audio and dial-out. If available, you can switch to a sub-conference. 17

18 WELCOME TO THE MEETING VIEW ANOTHER PARTICIPANT S DETAILS Click another participant s name to view details. Host View If you are the host, you have additional participant controls. HOSTS ONLY. Mute the guest. HOSTS ONLY. Dismiss the guest from the meeting. Move the guest to the subconference. NOTE: SEND is available if you used the Invite option to bring the guest into the meeting, or if the guest joined your meeting via the Audio Controls (either by using the GlobalMeet app to search the company directory, or by clicking the Connect Me link in an invitation). Guest View If you are a guest, click another guest s row to see his or her phone number. If the guest connected to meeting audio via their computer, the details say Computer Audio. 18

19 WELCOME TO THE MEETING MEETING AUDIO OPTIONS You can switch between dial-out and computer audio without leaving the meeting. Click CHANGE AUDIO and have the meeting call another phone or connect to meeting audio via your Internet connection. Audio Quality If you connected audio over your Internet connection (CALL MY COMPUTER), click AUDIO QUALITY to evaluate your call quality and switch to dial-out. Have the meeting call your phone. 19

20 HOST A MEETING MEETING TOOLBAR Across the top of the meeting screen is a toolbar with host controls that allow you to manage your meeting NOTE: If you dialed in to the meeting, manage your meeting using the keypad ( star ) commands, explained earlier in this guide. 1. INVITE Have the meeting call your guest or send an invitation that includes the meeting dialin information and passcode. 2. RECORD Start recording the meeting. Click Record again to stop recording. Recordings are available shortly after the end of your meeting, from My Conferencing Center. 3. LOCK Lock the meeting and prevent other people from joining. 4. MUTE ALL Mute (silence) all participant lines in the call. To unmute, just click Mute All again. 5. END End the meeting and disconnect all participants. 20

21 INVITE GUESTS TO YOUR MEETING You can add guests at any time during your meeting. On the meeting toolbar, click Invite and then select whether you want to have the meeting call your guest or send an invitation. Invite by Phone Enter your guest's name, address, and phone number to call, and then click CONNECT GUEST. When your guest answers the phone and joins, the name you entered is displayed in the Participants list. Invite by Enter one or more addresses separated by commas and then click SEND INVITE. GlobalMeet sends an invitation that includes the dial-in information for your meeting and a link to join the meeting via web-based Audio Controls. 21

22 HOST A MEETING RESTRICT ACCESS TO YOUR MEETING You can configure GlobalMeet Audio to control access to your audio conferences. In Meeting Settings, enable the Music on Hold feature to prevent your guests from joining a meeting until you are ready. NOTE: Enable this feature before you host your meeting. Music on Hold The music on hold feature plays music and mutes all guest microphones until you join the meeting. To enable this feature, open Meeting Settings, and on the AUDIO SETTINGS tab, set PLAY MUSIC UNTIL I JOIN to ON. Your guests will hear music and cannot talk to one another until you join. To learn about more GlobalMeet Audio options, see Customize Your Audio Settings, later in this guide. END THE MEETING When you complete your meeting, click the End button at the top right of the meeting toolbar. Confirm that you want to end the meeting and GlobalMeet Audio dismisses all participants from the meeting. 22

23 TRANSFER A MEETING TO ANOTHER DEVICE GlobalMeet account holders only. If you are hosting or participating in a meeting on the Audio Controls or any GlobalMeet mobile app, you can transfer to your computer or another mobile device without leaving the meeting. Just have GlobalMeet running on your Mac or Windows computer before you start the meeting, and GlobalMeet installed and running on your mobile device. The Transfer Meeting option is available from your own participant details. Click the gear button next to your name and then select TRANSFER MEETING. Transfer the meeting. GlobalMeet alerts all your devices. Continue on your smartphone. Tap to open the GlobalMeet app and enter the meeting. Continue on your computer. If you transferred from a mobile app, click to open the Audio Controls. 23

24 SCHEDULE A MEETING You can schedule a meeting and have GlobalMeet send an invitation to your guests. SCHEDULE A MEETING (DESKTOP) Just pick the date and start time of your meeting and enter your guests addresses. Then, select the meeting duration as short as 30 minutes. When finished, click CREATE INVITE. GlobalMeet sends everyone a meeting invitation that includes the dial-in information for your meeting. Duration Select how long the meeting will be. Meeting date Today s date Language Select the language for the meeting invite. 24

25 SCHEDULE A MEETING SCHEDULE A MEETING (OUTLOOK TOOLBAR) The GlobalMeet toolbar lets you choose whether you want to Meet Right Now or Meet Later. Both options create an Outlook meeting invitation that you can edit and send to your guests. Select: Meet Right Now to send a quick invitation and immediately start your meeting. The meeting invitation is not saved in your Outlook Calendar. Meet Later to select a date and time for the meeting. The meeting invitation is saved in the Outlook Calendar, where you can track responses and reschedule or update, as needed. 25

26 SCHEDULE A MEETING Meet Later The Meet Later option allows you to select the access numbers to include in your invitation, and which audio account to use (if you have multiple meetings). On the left side of the meeting invitation, select the access numbers to include in the invitation. 26

27 MY CONFERENCING CENTER My Conferencing Center is a streamlined portal that makes it easier for hosts to manage their audio and web conferencing solutions. If offered by your provider, you can visit My Conferencing Center and access your meeting recordings, reports, and Meeting Settings. To sign in to My Conferencing Center, go to and enter your address and password. MEETING SETTINGS Edit your contact info, update your password, change audio passcodes, and set audio and web conferencing options. MY RECORDINGS Access your audio and web recordings, invite guests to listen, or download a copy. MY USAGE View the number of conferences hosted, minutes, and attendee totals for the past 90 days. MY REPORTS Get a summary of audio conferences you hosted, and then view guest details. MORE FEATURES Go to the Administration Portal. 27

28 GLOBALMEET AUDIO SETTINGS DESKTOP APP SETTINGS Click the Settings tab to open the Account Setup screen. From here, you can update your desktop app settings. Click Meeting Settings to edit your account profile, change your password, and customize your audio conference settings. The app is available in English, Dutch, French, German, and Swedish. Select a different language and the Settings screen refreshes and displays a preview. Be sure to click SAVE to save your language preference. Enter your or client ID and click SAVE to log in using different credentials. Select a different meeting to monitor for visitors. Set your language preference. Edit your account profile, password, or update meeting settings. 28

29 GLOBALMEET AUDIO SETTINGS OUTLOOK TOOLBAR SETTINGS The Preferences group on the toolbar has two options: Accounts and Settings. Use the Accounts button to add a new account (with a different client ID) to your toolbar or to sign in to any of your saved accounts. Use the Settings button to select the primary number to include on meeting invitations. If you have more than one audio conference, you should select your default meeting. Set Your Default Meeting When you Start or Meet Now (from Schedule a Meeting), GlobalMeet Audio displays the Audio Controls and signs you in to your default meeting; it also includes the dial-in information for your default meeting in the meeting invitation. TIP: Use Schedule a Meeting Meet Later if you would like to choose the audio conference to use and customize the meeting invitation. Meeting Settings. Edit your account profile, password, and update audio conference settings. 29

30 GLOBALMEET AUDIO SETTINGS MEETING SETTINGS The Meeting Settings feature allows meeting hosts to view and update their user profiles, passwords, audio meeting preferences, and web meeting preferences. Your Meeting Settings are accessible from the desktop app, the GlobalMeet toolbar, GlobalMeet mobile apps, and the My Conferencing Center portal (if offered by your provider). Changes you make in Meeting Settings take effect the next time you join your meeting. Change your contact details and address (your account login name) and password. Set up phone numbers where the meeting can call you. Update audio features, select which access numbers to include in invitations, and change passcodes. Manage Your Saved Phone Numbers When you start or join an audio conference from the GlobalMeet desktop app or Outlook toolbar, you can have the meeting call you. On the PREFERENCES tab, you can define up to three Connect Me phone numbers for example, work, mobile, and home phone numbers. Then, when you join a meeting, just select from one of your saved numbers. In the following example, two numbers are defined. Select the type of number you are adding (WORK, MOBILE, etc.) then select the country code, and enter your phone number. Clear a saved number. 30

31 GLOBALMEET AUDIO SETTINGS CUSTOMIZE YOUR AUDIO SETTINGS Audio meeting settings control the audio meeting experience for you and your guests. You can view and update these options on the AUDIO SETTINGS tab. If you have more than one audio conference, click the Conference Title list to view settings for another audio meeting. You can also delete the selected meeting or add a new one. 31

32 GLOBALMEET AUDIO SETTINGS The following table describes the audio conference options. Some features may not be available, depending on your audio conference account package. Option Conference Title Access Numbers Passcodes Web Conference Type (Alerts) When a Guest Joins or Leaves Description A descriptive name for your meeting. This title is used as the subject line in audio-only meeting invitations and to identify the meeting account in reports. Click VIEW AND MANAGE to select which access numbers are included in meeting invitations and to set a one-click access number. For instructions, see Select Numbers to Include in Invitations. The host and guest passcodes for this audio conference. Depending on your company policy, you can click CHANGE to set new passcodes. For instructions, see Change Your Audio Passcodes. Indicates how the audio account is used: as an audio-only conference or with a web conferencing product. Audio features that are not compatible with certain web products are automatically blocked. The web conference type is set when an audio account is created. Notifies everyone when each participant joins or leaves the audio portion of the meeting. Select Silent Entry to avoid interruptions. During a meeting, press 39 to stop notifications. Ask Guests for PIN Number Prompts all guests to enter a PIN after entering the passcode. PINs are included in the attendance report (below) sent to your ; they are not used to admit or deny a guest s access. Tell your guests prior to the meeting what is expected. For example, you might want guests to enter their employee numbers or the last 4 digits of their phone numbers. Ask Me for My Client ID Play Music until I Join Adds an additional validation step for meeting hosts. GlobalMeet Audio asks you to enter your client ID after you enter the host passcode. When you select this option, GlobalMeet Audio plays music until you join. Guests hear music and cannot talk to one another until the host joins. This option is automatically enabled for Ask for Client ID, Record Guests Names, and End Meeting if I Don t Join. Send Attendance to My Sends a meeting recap to you via . Meeting summaries are always available online from My Conferencing Center. 32

33 GLOBALMEET AUDIO SETTINGS Option Record Guests Names End Meeting when I Exit Description Asks guests to state their names when joining the meeting and records them. You can have GlobalMeet play all recorded names (a roll call ) when you join the meeting, or just save the recording and press 92 to play the roll call later. Ends the meeting and disconnects all guests when you leave (or hang up). While in the meeting, press 38 to override the end meeting feature and allow guests to continue the meeting after you hang up. No new guests are allowed to join after you leave. End Meeting if I Don t Join Ends the meeting and disconnects all guests if you do not join within approximately seven minutes. This option provides increased security and saves you money by ensuring that a meeting does not remain open indefinitely. Tracking Information and Reports Depending on your account setup, you may be prompted for additional tracking information for example, a billing code or client number and/or matter number when you join your meeting. This information is included in meeting reports and on your billing. Enhanced Authentication Enhanced authentication (EA) helps prevent fraudulent use of GlobalMeet Audio accounts in highrisk locations like Brazil, India, China, Malaysia, Pakistan, the Philippines, and Taiwan. If you need local and/or ITFS access numbers in any of these countries, your account must have EA enabled. With EA enabled, these other features are automatically enabled and cannot be changed: Random, generated 10-digit passcodes for host and guests Play music until I (host) join Post-meeting report sent via to the host 33

34 GLOBALMEET AUDIO SETTINGS CHANGE YOUR AUDIO PASSCODES To change your audio passcodes, next to your current passcodes, click CHANGE. On the CHANGE PASSCODES screen, select the passcode format. Follow instructions on the screen, and then click SAVE. Your new passcodes are displayed on the AUDIO SETTINGS tab. To learn more about a passcode format, select it and review the description. SELECT NUMBERS TO INCLUDE IN INVITATIONS To choose the access numbers to include in meeting invitations and set the default one-click access number for your audio conference, go to Meeting Settings. The one-click number is formatted as a link in meeting invitations; guests can click to connect to the meeting from their mobile devices. NOTE: You can also change the one-click number on a per-meeting basis (when you schedule a phone-only meeting). On the AUDIO SETTINGS tab, next to ACCESS NUMBERS, click VIEW AND MANAGE. The MY ACCESS NUMBERS screen opens and lists all access numbers. The first number is the one-click number. Move a number to the top to define it as the one-click number. Clear the check box if you do not want to include an access number in invitations. Point to a row and use the arrows to move an access number up or down in the list. Click the double arrows to move a number to the top or bottom of the list. 34

35 NEED HELP? Visit the GlobalMeet Community, where you can read knowledge base articles and user guides, ask questions, share ideas, and get to know GlobalMeet Audio. Visit the GlobalMeet Community. View self-paced video tutorials or sign up for training. Get the latest user guides and release notes. Contact support. 35