Reporting Concealed Loss or Damage If concealed loss or damage is discovered after you have given the carrier a clear delivery receipt, you must:

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1 FREIGHT FREQUENTLY ASKED QUESTIONS WELCOME TO UNISHIPPERS... 2 CARRIER CLAIMS... 3 (1) LOST SHIPMENT... 3 (2) VISIBLE OR NOTED LOSS (SHORTAGE) OR DAMAGE... 3 (3) CONCEALED LOSS OR DAMAGE... 4 CLASSIFICATION... 6 CUBIC CAPACITY... 7 DENSITY SHIPMENT... 8 DISPUTE REQUIREMENTS... 8 DIRECT & INDIRECT TRANSIT HAZMAT INSURANCE INVOICE PAYMENT LESS THAN TRUCKLOAD (LTL) SHIPMENT LIFTGATE LIMITED ACCESS LTL GUARANTEED DELIVERY QUOTE IN FREIGHT MANAGER OR FREIGHT DESK? PICKUP RECONSIGNMENT / CHANGE TO SHIPMENT IN TRANSIT RESIDENTIAL DELIVERY SHIPPER RESPONSIBILITIES TRADESHOW OR EXPOSITION SHIPMENT VOLUME SHIPMENT TRAILER DIMENSIONS... 17

2 WELCOME TO UNISHIPPERS Thank you for shipping with Unishippers. We believe you will find the Time, Trouble and Money you are saving using Freight Manager will be very valuable in your freight shipping process. If you have any questions regarding the shipping process please contact us by to: or call us at to experience the unique service of Unishippers. From our most experienced shipping customer, to a customer new to shipping freight, we believe that taking time to read this information will help you in all aspects of your shipping process. This document provides information to the most common questions we receive from our customers. Page 2

3 CARRIER CLAIMS Claims may occur due to (1) a lost shipment, (2) visible or noted loss or damage at the time of delivery or (3) due to concealed damage that is not determined until the shipment is unpacked. Implement the following to ensure proper documentation and to help avoid delays in resolution for the claim. Advise the recipients of your shipment to always note any visible damage on the delivery receipt before signing. Failure to do so may cause carriers to deny the claim. Take pictures of the damage. Taking pictures with a cell phone or digital camera is valuable for sending to the carrier to document your damage. Immediately report any loss or damage to the carrier. Call the destination terminal on the Unishippers Bill of Lading. Notate and retain the name and extension of the person with whom you spoke at the carrier s terminal. Contact Unishippers after you have contacted the carrier so that we can expedite your Unishippers invoice for payment. Carriers will not process claims until associated freight charges are paid. (1) LOST SHIPMENT In the event a shipment is not delivered by the estimated transit date, contact the Unishippers freight department to track and follow up with the carrier. If the shipment is deemed lost by the carrier, a claim needs to be filed with the carrier. Unishippers will provide you with the necessary claims paperwork for that carrier and a copy of your BOL and your Unishippers invoice. Carriers will not process claims until associated freight charges are paid. (2) VISIBLE OR NOTED LOSS (SHORTAGE) OR DAMAGE Visible loss or damage means that the loss or damage was apparent at the time of delivery. Noted means that a detailed description of the loss or damage was recorded on the carrier's delivery receipt at the time of delivery. At the time of delivery, you must: Check each handling unit for visible signs of damage. Open any shipments that show signs of loss or damage while the driver is still present. Examine the contents with the driver. Record an exact, detailed description of the results of the examination on both the carrier and the consignee's copies of the delivery receipt. Do not use general or generic terms ("box damaged," etc.) in the description; this is not enough detail to support your claim. Record specific details ("switch box broken off," "release handle broken," "12-inch scratch on framework," etc.). Have the driver sign and date the consignee's copy of the delivery receipt. Note: Courts have generally ruled that a consignee may not detain the driver so that they can open the containers and examine the merchandise before giving a receipt to the carrier unless the containers indicate the probability of damage or visible damage. If you discover damage after delivery and the delivery receipt has a vague notation or no notation, you may find it more difficult to obtain prompt and satisfactory settlement of your claim. Page 3

4 Shortages At the time of delivery, you must: Check the labels on all handling units to be certain they are yours. Check for shortages as goods are being unloaded. Count the actual number of handling units. If possible, make a written tally record when a large number of items are being received or the shipment is composed of a number of different items. Keep the shipment together until unloading is completed in case a recount is necessary. If there is a shortage, describe it in exact terms on both the carrier and the consignee's copies of the delivery receipt before signing for the shipment. Mitigation of Loss You cannot refuse to accept a shipment just because it sustained damaged or partially short. When practical, the shipment should be accepted, and all necessary steps should be taken to minimize the loss. A claim can then be filed for depreciation, repair costs, or replacement of short goods. Consignee Responsibilities for Damage or Shortage Consignees must identify and document loss and/or damage carefully and either refuse the shipment or show exceptions on the driver s receipt to document the damage. They must also inspect the shipment immediately and contact the carrier if there is damage. (3) CONCEALED LOSS OR DAMAGE Concealed loss or damage means that the loss or damage was not noticeable at the time of delivery. The National Motor Freight Classification lists the consignee's and carrier's obligations related to determining liability. Reporting Concealed Loss or Damage If concealed loss or damage is discovered after you have given the carrier a clear delivery receipt, you must: Notify the carrier immediately in writing. Notification can be given by telephone, but the telephone call must be followed up by written notification. Keep the shipment (containers and contents) in the same condition that they were in when the damage was discovered. Do not disturb the shipment from this condition until it is inspected. See the section above on Claim Filing Process Burden of Proof In a concealed damage claim, you have the burden of proof. You must prove that the damage was caused by the carrier, not other parties who handled the goods. The following factors are also considered in a concealed damage claim: Nature of the goods Adequacy of packaging Page 4

5 Movement before pickup or after delivery Retention and condition of the original containers Consignee Responsibilities for Damage or Shortage Consignees must identify and document loss and/or damage carefully and either refuse the shipment or show exceptions on the driver s receipt to document the damage. They must also inspect the shipment immediately and contact the carrier if there is damage. CARRIER CLAIMS PROCESS Steps you should take if you have Visible or Concealed damage and you need to file a claim. 1. Call the carrier and notify them of the damage to the shipment. This should be done immediately, even if you do not have all the information regarding the issue. Call the destination terminal on the Unishippers Bill of Lading. Notate and retain the name and extension of the person with whom you spoke at the carrier s terminal. o Request that the carrier provide you with a loss/damage claim form, or you can go to their website and download a claim form. All forms come with a document detailing information necessary to complete the form o Provide the carrier the pro/tracking number and the Unishippers Bill of Lading number for the shipment. If you do not have this number, please contact Unishippers for this information. o DO NOT destroy any packaging materials or otherwise disturb the shipment. The carrier reserves the right to do an onsite inspection of the damaged goods and you should not unpack or change anything until the shipment has been inspected or the carrier instructs you that you can move the shipment. If the shipment and packaging is not available for inspection, you jeopardize reimbursement of your claim. o Take pictures of the damage and submit these with the claim. 2. Typical documents to provide with the claim paperwork. o A copy of the wholesale invoice, which reflects the commodity damaged. This is required to substantiate the loss amount. o An itemized copy of a repair estimate or salvage value o A copy of the Bill of Lading o Description of the damage and how the damage may have occurred, if known. o A copy of your Unishippers invoice showing freight charges for the shipment. o Any other documentation requested by the carrier or the claim form. 3. Include freight charges on the claim. o Carriers will NOT process damage/loss claims until the freight charges associated with the claim are paid. Include the freight charges with the claim for reimbursement and include a copy of the Unishippers invoice with the claim documentation. Page 5

6 4. Submitting your claim. o Each claim form will have an address and/or fax number to submit your claim. You should keep a copy of everything you submit and clearly date when you submitted the information. o Typically carriers will respond within 3-4 weeks of the initial claim, as long as the freight charges have been paid. If the carrier requires additional documentation or wants to schedule an inspection, they will notify you in writing. 5. Additional Third Party Insurance o Please contact Unishippers immediately so we will provide you with the insurance certificate and contact information for the Third Party insurance provider. 6. Service Failure Claim o If your shipment is moving with an LTL guarantee and the proper process is followed, if the shipment does not deliver on time, a service failure can be filed and applicable charges can be waived. This is only applicable under an LTL Guarantee and when the required criteria for that carrier is adhered to. o You cannot guarantee a shipment delivering to a residence. The carrier will still move the shipment as guaranteed but the guarantee applies to the destination terminal only. If delivered to the terminal by the guaranteed date the full price applies. Unishippers is your advocate and will help guide you through the claims process as much as possible. Please be aware, as a third party, we have no ability to make determinations regarding claims. We are in no way affiliated or can influence the carrier or third party inspection company utilized in determining the carrier s liability. Your shipments are subject to the terms and conditions that are provided in your Freight Manager site at the time each shipment is booked. CLASSIFICATION The National Motor Freight Classification Committee publishes a list of classifications NMFC codes - for the trucking industry that defines, catalogs, assigns codes and classifies all products shipped across our nation's highways. These NMFC codes and classes are used by all freight carriers to help them determine the price charged for shipping. If the BOL is not properly documented with an NMFC Code, a detailed description of the commodity and a class, the carrier has the right to open and inspect the package to determine the correct classification and subsequent charge for the shipment. The purpose of a classification is to determine the relative transportability of everything that moves in commerce. Classifications are based on the weight, density, stowability, and handling characteristics of products. There are eighteen possible classifications. The classifications are numerical ratings from 50 to 500. The class of your product plays a big role in determining how much you will be charged for shipping. Ping pong balls, for example, are class 500 (the most expensive class) because of their lack of density. Because they are not very dense, you can fill an entire trailer with ping pong balls without loading much weight on the trailer. Since rates are partially based on weight and density, Page 6

7 the rate per hundred pounds for transporting ping pong balls is higher than for something like bowling balls, which are heavy but take up less space. A single shipment with different commodities/classes can be moved most economically by itemizing the Bill of Lading with the complete list of the items including the weight, class & dimensions for each. This will allow each item to be classed individually if they do vary. If an itemized list cannot be provided on the Bill of Lading, the carrier will classify all freight on that Bill of Lading at the higher class. Classing software can be purchased on-line or in manual form. Use the Fast Class tool online or purchase a book for $300 a year. (Call # for a book.) CUBIC CAPACITY Any shipment that is over the limit for LTL and is not documented on the Bill of Lading at time of shipping with a Volume Quote ID from the carrier, may fall into that carriers Cubic Capacity and/or Minimum Density rules. Each carrier has different limits for what is capacity and what level of density will get you there. As a general rule, any oversize shipment or any shipment that is not standard size should be double-checked with the freight desk to be sure that the rated price will still apply. Please note that Freight Manager does not factor dimensions into the price received online. Some examples of cubic capacity rules: Roadway & SAIA: Any shipment which occupies 750 cubic feet or more and has an average density of less than 6 pounds per cubic foot will be subject to the minimum charge as provided herein. Old Dominion: Shipments with an average density of less than 3 lbs. per cubic foot that require at least 350 cubic feet but less than 750 cubic feet of trailer space will be subject to a minimum charge as follows: Multiply the cubic feet of trailer space required by 6 pounds per cubic foot to determine a "constructed" weight for the shipment, then to this "constructed" weight, apply Class 125 rates with applicable discounts and base rates. 2. Shipments with an average density of less than 6 lbs. per cubic foot that require 750 cubic feet or more of trailer space will be subject to a minimum charge as follows: Multiply the cubic feet of trailer space required by 6 pounds per cubic foot to determine a "constructed" weight for the shipment, then to this "constructed" weight, apply Class 125 rates with applicable discounts and base rates. Page 7

8 DENSITY SHIPMENT A shipment's density is one of the factors that determines the freight rate. Shippers need to know how to calculate a shipment's density so they can properly describe their goods on the bill of lading. The total weight of the shipment is divided by the total cubic feet to determine the density. A density calculator is provided in the News & Events window in Freight Manager. Below is how to calculate density manually. 1. Measure the height, width, and depth of the shipment in inches. Measure to the farthest points, including skids or other packaging. On shipments with multiple pieces, repeat step 1 for each piece. 2. Multiply the three measurements (height x width x depth). The result is the total cubic inches of the shipment. If you have multiple pieces, multiply the height x width x depth for each piece. 3. Take the results for each piece and add them together to get the total cubic inches 4. Divide the total cubic inches by 1,728 (the number of cubic inches in a cubic foot). The result is the cubic feet of the shipment. 5. Divide the weight (in pounds) of the shipment by the total cubic feet. The result is the pounds per cubic foot, i.e., density. For multiple pieces, be sure to add the weight of each piece together before dividing by the total cubic feet of the shipment. Round fractions to the nearest full cubic foot number. For example, if the skid weighs 500 pounds with dimensions of 42 inches x 48 inches x 48 inches: 1. Multiply 42" x 48" x 48" = 96,768 cubic inches 2. Divide 96,768 by 1,728 = 56 cubic feet 3. Divide 500 pounds by 56 cubic feet = 8.9 pounds per cubic feet (PCF), i.e., density DISPUTE REQUIREMENTS If you were invoiced for a shipment that is reweighed, reclassified, or is charged an additional accessorial fee you were not expecting such as a liftgate, residential delivery, or limited access fee, you should notify Unishippers immediately. See the explanation below on how to handle these disputes. REWEIGH A reweigh occurs when the carrier weighs the shipment at either the origin or the destination terminal on their certified scale and determines that the weight of the shipment is substantially more than the weight reported on the Bill of Lading. Page 8

9 In order to dispute with the freight carrier a document is required showing the official weight of the item as shipped. Examples are: 1. A certified scale ticket showing the shipped weight, date & time 2. A catalog page from a website or a sales catalog 3. A manufacturers specification sheet Please contact Unishippers with the supporting documents and we will request an adjustment from the carrier on your behalf. The best method is via to: or click the link in the News & Events window of Freight Manager to the freight desk. Once the dispute is submitted, the carrier will review and determine if an adjustment can be made. Dispute issues are pursued with each carrier until resolved. The freight carrier will not open a dispute unless documentation is provided to support the change. RECLASSIFICATION A reclassification occurs when the carrier reviews the Bill of Lading and determines that the documents are not completed with a class, NMFC code, detailed description and/or weight and dimensions that appear to match the actual item being shipped. They have the right to open and inspect the goods to determine what is the proper class & NMFC code associated with the shipment. Since the price of the shipment is dependent on the class, the shipment can be reclassed by the carrier to a higher classification after inspection. In order to dispute with the freight carrier a document is required showing the item as shipped. It is very important to give the carrier as much information as possible about the commodity, its commercial use, the materials it is made of, the actual shipping dimensions and weight. Examples are: 1. A catalog page from a website or a sales catalog showing the item and describing its commercial use 2. A manufacturers specification sheet showing complete dimensions and materials use in construction Please contact Unishippers with the supporting documents and we will request an adjustment from the carrier on your behalf. The best method is via to: or click the link in the News & Events window of Freight Manager to the freight desk. Once the dispute is submitted, the carrier will review and determine if an adjustment can be made. Dispute issues are pursued with each carrier until resolved. The freight carrier will not open a dispute unless documentation is provided to support the change. Page 9

10 DIRECT & INDIRECT TRANSIT Direct transit means the carrier selected is wholly responsible for delivering to the final destination. Even if they utilize a local carrier for delivery, they are still responsible for the goods and they are the single point of contact for tracking and issues. Indirect transit means the carrier selected will definitely hand the shipment off to an interlining carrier for ultimate delivery. In most cases, the interlining carrier will then be responsible for the goods until delivery. Direct & Indirect are indicated on the rating screen in Freight Manager with a D or an I. We recommend that everyone chose a Direct Transit when economical due to inherent issues with Indirect Transit. HAZMAT Under Federal regulations, if a shipment is Hazardous, it cannot be moved without the following items. The shipper can be fined by the government for shipping hazardous materials without proper documentation. HazMat Proper Shipping Name HazMat UN # HazMat Packaging Group HazMat Class HazMat 24-Hour Contact Name HazMat 24-Hour Phone Number Enter the Item in your Master Items List (on the first page of the program when you log-in) prior to quoting the shipment. This will allow all of the above items to be entered in the proper order and displayed on the BOL in the correct place. INSURANCE Standard LTL carrier limits of liability on New Goods shipped as LTL are listed in the News & Events window in Freight Manger under Carrier Liability New Commodities. In the event the carrier s maximum liability limit is too low for the value of the goods being shipped or you are shipping used goods or your shipment is a full truckload or volume quote, you can request additional insurance. Unishippers at with the details below: Please put. o Enter ADDITIONAL INSURANCE or INSURANCE INQUIRY in the subject line of the o The bill of lading number for the shipment o The declared value of your shipment Page 10

11 o The description of goods. The description of goods must be the same as the Item Description listed on the bill of lading. o Advise if the shipment is new meaning, you have a recent invoice showing cost or used, meaning reconditioned, refurbished, not new- no invoice available to show cost. o If you would like to insure artwork, a certified appraisal must be submitted to the underwriter for review before insurance can be provided. To insure household goods, a detailed inventory must be provided and notated if the shipment is PBO packed by owner or professionally packed. This must be submitted to the underwriter for review before insurance can be provided. Please note that any additional insurance must be in place PRIOR TO PICK UP. INVOICE PAYMENT Unishippers invoice terms are net 15 days. Invoices paid over 15 days should be paid at list price as price as noted on the invoice. Please review your invoice upon receipt and call us at or us at immediately if you have any questions or issues. Payment must be made on a shipment before a claim can be processed. LESS THAN TRUCKLOAD (LTL) SHIPMENT As a general rule, a shipment that is under 12 feet in length, less than 5,000 pounds or is less than 4 standard 48 x48 non-stackable pallets is considered Less than Truckload (LTL). Unishippers tariffs only apply to LTL shipments. Freight Manger will only rate accurately for LTL. Every carrier has different limits for what they consider LTL. We provide the rule of thumb above and in Freight Manager so that customers are alerted to contact the freight desk to verify & doublecheck that their shipment does indeed constitute an LTL and will move at the pricing provided through Freight Manger. We recommend anyone shipping oversize pallets or oversize loads contact the freight desk before processing. That is why Freight Manager displays on the screen in Red letters before a BOL is created: If a shipment exceeds four 48x48 non-stackable pallets, or has a total weight over 5000 lbs or occupies 12 ft or more of trailer space in total, it constitutes an Overdimension Shipment. Please contact the freight desk for pricing at , or If you are moving a shipment that is greater than 12 feet in length, weights more than 5,000 pounds, contains more than four pallets, OR has non-standard pallets, you must check with our freight desk to insure your shipment is quoted correctly. You can request that the freight desk double-check the price on any shipment in Freight Manger by sending an to and include the BOL number. *** Freight Manager disregards dimensions when rating shipments. The price returned in Freight Manger is based on zip codes, class & weight only. Page 11

12 LIFTGATE If the shipment is over 100 lbs and there is no dock to deliver to, a lift gate will be required to deliver the shipment. The carrier can add the accessorial at their discretion, without authority if they deem it necessary to make final delivery. Lift gates do have size & weight limitations which vary greatly by carrier and by type of trailer. As a general rule the shipment should be under 3,000 lbs and less than 80 inches in overall length or a lift gate will not be an option at all. LIMITED ACCESS When a pickup or delivery is provided at a location which has Limited Access, a charge will be assessed. The term of 'Limited Access' includes, but is not limited to the following: Airports, Commercial establishments not open to the walk in public normal business hours, Camps, Carnivals, Chautauquas, Churches, Colleges, Constructions Sites, Fairs, Military Bases, Mine Sites, Mosques, Prisons, Schools, Storage Units, Synagogues, Temples, Universities. Any location not open to the general public during normal business hours. Different carriers do charge different fees for this service. LTL GUARANTEED DELIVERY If a shipment has to deliver by a certain date it should move under an LTL Guarantee. The way this works in Freight Manager is you select LTL Guarantee as an accessorial then make sure your Pickup Date is accurate before you rate the shipment. When you rate, LTL carriers that can provide Standard LTL Guaranteed Service for that lane will come up. When they are on the screen, you will see the Transit Time that can be guaranteed for that lane. If it shows 2 days, the guarantee will be for by 5:00 pm on the 2nd day of shipping (the date picked up does not count as a transit day, nor do weekends or holidays). Freight carriers will not guarantee delivery to any residential or limited access location. The guarantee will apply to the destination terminal only. In order for any guarantee to apply, the shipment must pickup before 5:00 pm. If the Transit Time is good enough to get your shipment there in time with the Guarantee, you can proceed to process the BOL and call to schedule the Pickup as normal. Enter in the Special Instructions field on the BOL Guaranteed Day Delivery. Do not enter any other verbiage on the BOL as your shipment may be bumped to another level if the verbiage is changed from Guaranteed Day Delivery. Please note that the driver also needs to be Verbally Advised that the shipment is moving under an LTL Guarantee. Page 12

13 If the Transit Time displayed on the screen will not get your shipment there in time with the Standard LTL Guarantee, you may need to move it as a Time Critical shipment. Time Critical will need to be called into the Freight Desk, they cannot be rated in any way through Freight Manager. These shipments are at a premium price and are Spot Quotes, they are only valid for 7 days. Call the Freight Desk at to quote these shipments as they need to be handled a special way to ensure correct pickup and delivery. QUOTE IN FREIGHT MANAGER OR FREIGHT DESK? When should I call Unishippers for a quote instead of using Freight Manager (FM)? 1. If your shipment is time sensitive and MUST be delivered faster than the stated transit dates in FM. (Guarantees in Freight Manager are by 5:00 pm) 2. If you want a quote on additional insurance coverage. 3. If your shipment is destined for a trade show or being picked up at a trade show. 4. If your shipment is oversize or non-standard pallets that will occupy more than 12 feet of trailer space. As a general rule, they should be less than 4 standard 48 x 48 non stackable pallets and less than 5,000 pounds. When in doubt, check with the freight desk to be sure. Freight Manager does not factor in the Dimensions of your shipment when calculating a quote. or call for the freight desk PICKUP PRINT OUT THE UNISHIPPERS BILL OF LADING FROM FREIGHT MANAGER AND PROVIDE THIS TO THE DRIVER AT THE TIME OF PICKUP. IT IS THE ONLY BILL OF LADING WHICH SHOULD BE PROVIDED TO THE DRIVER How do I call for the pick up? In FM on the top right of the Bill of Lading, you will see Origin Terminal. This is the number to contact the carrier to schedule the pickup. If you are unable to get through, please refer to the list of phone numbers for each carrier in Freight Manager under News & Events - Tracking. Use these numbers only when you cannot get through to the Origin Terminal on the Bill of Lading. What do I tell the carrier when I call for a pick up? 1. Date and time you want the pick up. The carrier will need a two hour pick up window in most cases. 2. Telephone number and contact name at pick up location. 3. Number and type of pieces of freight (e.g.1 pallet that is 48 x 48 x 60 and weighs 300 lbs, or 15 boxes weighing 250 lbs total) 4. YOU MUST TELL THEM THE BILLING PARTY IS THIRD PARTY, UNISHIPPERS 5. Any special instructions for example o Special location instructions, example maybe you want them to use only a particular loading dock, etc o If your pallet is NOT stackable (put a label on the pallet stating that as well) o Any other special instructions the carrier needs to be aware of Page 13

14 What should I do if a different carrier than the one stated on my Bill of Lading showed up for the pick up? Call the origin terminal number listed on the bill of lading; sometimes carriers will use a local driver to pick up freight. What if it is late in the day and the carrier has not arrived? Call Unishippers at and we will contact the carrier. Please remember each carrier requires a two hour window to schedule the pickup. For example, if you close at 5:00 pm, the pickup must be scheduled prior to 3:00 pm. Always get a confirmation number or name during the pickup. This is a confirmation of the call should any additional calls be required to the carrier. RECONSIGNMENT / CHANGE TO SHIPMENT IN TRANSIT A Bill of Lading is a legal document that allows the carrier on the document to transport goods from one location to another. If there needs to be a change to a shipment in transit, the carrier will make every diligent effort to accommodate the request, but is not legally responsible to do so. All requests need to be in writing to the carrier. They will make an effort to stop a shipment and reroute, however, each situation is different and it depends on where in transit the shipment is when the notification is received. The shipper is ultimately responsible for making sure all documents are accurate and that the correct carrier is given the correct merchandise at the time of pickup. Any time a shipment is picked up, there is a charge, regardless of where the shipment ultimately ends up. Any time a shipment is changed in transit, there is also a charge for such change. RESIDENTIAL DELIVERY LTL carriers charge additional fees for shipments delivered to a residence, and when they are delivering to a business that is located in a residential neighborhood. Each carrier charges a different price for this accessorial so please be sure to always ask if the shipment is residential or business. If business, be sure to enter the Company Name on the Quote/BOL. If left as a personal name, it may be charged Residential Delivery even if the accessorial is not selected. SHIPPER RESPONSIBILITIES A number of variables can affect your shipment during transportation: The number, size, and shape of other shipments traveling with it Road conditions The weather Warehousing conditions Special loading and/or handling requirements Page 14

15 To prevent loss and damage, all of these variables must be considered when a product, its packaging, and its package markings are designed. The shipper [not the carrier] is responsible for: Proper packaging. Proper markings on the packaging. Proper description on the shipping papers. All existing tariff and shipping regulations related to your product must be followed. Minimum packaging requirements are outlined in the following two publications: National Motor Freight Classification Hazardous Materials Regulations of the Department of Transportation Item 580 in the National Motor Freight Classification provides the general rules for the proper marking, labeling, and tagging of freight. Item 680 in the same document contains the rules for packing and packaging. These two items do not apply if your product is regulated by the Hazardous Materials Regulations of the Department of Transportation. (see section on Hazmat above) TRADESHOW OR EXPOSITION SHIPMENT If the shipment is delivering to a Trade Show or to an Exposition Company the following information is also required (in addition to the items above) to ship and all MUST appear on the BOL at the time of shipping. 1. Tradeshow Name 2. Booth Name & Booth Number 3. Physical Delivery Address 4. City, State & Zip 5. Contact Name & Telephone Number The accessorial Convention must be selected for the correct carriers to appear and the rate to be accurate. Tradeshow shipments are guaranteed. Customers do need to contact the Unishippers freight desk to review and advise on Tradeshow shipments to ensure that they move correctly. VOLUME SHIPMENT Any individual pallet, or the combination of pallets, in a shipment, if occupying 12 feet of trailer space or more, may constitute a volume or full truckload shipment, depending on size and carrier. If over 12 feet the rates in FM will not apply and the Freight Desk will need to be called for a Volume or Spot Quote. These quotes are valid for 7 days only and are not at the deep Unishippers discount offered on LTL shipments. Additionally, Volume Quotes cannot be Guaranteed and the insurance provided by the carrier is not the standard LTL insurance, it is generally $0.10/lb. Page 15

16 If an individual pallet or the combination of pallets are both oversize and also Low Density, the shipment will need to be confirmed with the carrier to be sure they are not at the carrier s cubic capacity (see section on Cubic Capacity). If the quote was obtained from the carrier and a Volume Quote number is documented on the BOL, the volume quote price will apply as long as the shipment size, weight and class match exactly to what is on the BOL at the time of shipping. We recommend anyone shipping oversize pallets or oversize loads contact the freight desk before processing. That is why Freight Manager displays on the screen in Red letters before a BOL is created: If a shipment exceeds four 48x48 non-stackable pallets, or has a total weight over 5000 lbs or occupies 12 ft or more of trailer space in total, it constitutes an Overdimension Shipment. Please contact the freight desk for pricing at , or Page 16

17 TRAILER DIMENSIONS Page 17

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