unisys ES5000 Model 5400B G1 Problem Determination and Service Guide imagine it. done. September

Transcription

1 unisys imagine it. done. ES5000 Model 5400B G1 Problem Determination and Serice Guide September

2 NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software. The only warranties made by Unisys, if any, with respect to the products described in this document are set forth in such agreement. Unisys cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software material, including direct, special, or consequential damages. You should be ery careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the jurisdictions with respect to which it is used. The information contained herein is subject to change without notice. Reisions may be issued to adise of such changes and/or additions. Notice to U.S. Goernment End Users: This is commercial computer software or hardware documentation deeloped at priate expense. Use, reproduction, or disclosure by the Goernment is subject to the terms of Unisys standard commercial license for the products, and where applicable, the restricted/limited rights proisions of the contract data rights clauses. Copyright IBM Corporation US Goernment Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp. Portions copyright Unisys Corporation Unisys is a registered trademark of Unisys Corporation in the United States and other countries. All other brands and products referenced in this document are acknowledged to be the trademarks or registered trademarks of their respectie holders.

3 Contents Safety Guidelines for trained serice technicians.... i Inspecting for unsafe conditions i Guidelines for sericing electrical equipment.. ii Safety statements iii Chapter 1. Start here Diagnosing a problem Undocumented problems Chapter 2. Introduction Related documentation Notices and statements in this document Features and specifications Blade serer controls and LEDs Turning on the blade serer Turning off the blade serer System-board layouts Blade serer connectors System-board switches System-board LEDs Chapter 3. Configuring the blade serer 17 Using the Setup utility Setup utility menu Using passwords Using the Boot Menu program Updating the Uniersal Unique Identifier (UUID) 21 Updating the DMI/SMBIOS data Installing operating systems and required driers. 24 Using the PXE boot agent utility program Firmware updates Configuring UEFI compatible deices Configuring the Gigabit Ethernet controller Configuring a RAID array Using the LSI Logic Configuration Utility program 26 Using LAN oer USB to interface the IMM Potential conflicts with the LAN oer USB interface Resoling conflicts with the IMM LAN oer USB interface Configuring the LAN oer USB interface manually Chapter 4. Parts listing Chapter 5. Remoing and replacing blade serer components Installation guidelines System reliability guidelines Handling static-sensitie deices Returning a deice or component Remoing the blade serer from the Model 5230R unit Installing the blade serer in a Model 5230R unit.. 41 Remoing and replacing customer replaceable units (CRUs) Remoing the blade serer coer Closing the blade serer coer Remoing an optional expansion unit Installing an optional expansion unit Remoing a blade handle Installing a blade handle Remoing a hot-swap storage drie Installing a hot-swap storage drie Remoing a memory module Installing a memory module Remoing a USB Flash key Installing a USB Flash key Remoing an I/O expansion card Installing an I/O expansion card Remoing the bezel assembly Installing the bezel assembly Remoing the control panel Installing the control panel Remoing and replacing field replaceable units.. 71 Remoing a microprocessor and heat sink Installing a microprocessor and heat sink Thermal grease Remoing the system-board assembly Installing the system-board assembly Remoing and replacing consumable parts Remoing the battery Installing the battery Chapter 6. Diagnostics Diagnostic tools oeriew POST Error logs IMM error messages POST error codes Checkout procedure About the checkout procedure Performing the checkout procedure Troubleshooting tables General problems Storage drie problems Intermittent problems Keyboard or mouse problems Memory problems Monitor or ideo problems Network connection problems Optional-deice problems Power error messages Power problems Remoable-media drie problems Serice processor problems Software problems Uniersal Serial Bus (USB) port problems iii

4 Light path diagnostics Viewing the light path diagnostics LEDs Light path diagnostics LEDs Dynamic system analysis diagnostic programs and messages Running the diagnostic programs Diagnostic text messages Viewing the test log Diagnostic messages IMM self tests Broadcom Ethernet deice tests CPU stress tests Memory self tests Optical drie self tests Storage drie self tests Tape alert flags Recoering from a UEFI update failure Serice processor (IMM) error codes Soling SAS hard disk drie problems Soling shared Model 5230R resource problems 203 Keyboard or mouse problems Media tray problems Network connection problems Power problems Video problems Soling undetermined problems Problem determination tips Appendix A. Serices and support 211 Unisys eserice Portal Product Support Knowledge Base Warranty Serices Oeriew Serice Tasks and Responsibilities Hardware Maintenance Web Resources Appendix B. Notices Important notes Particulate contamination Battery return program Electronic emission notices Federal Communications Commission (FCC) statement Industry Canada Class A emission compliance statement Ais de conformité à la réglementation d'industrie Canada Australia and New Zealand Class A statement 218 European Union EMC Directie conformance statement Germany Class A statement Taiwan Class A compliance statement People's Republic of China Class A electronic emission statement Japan VCCI Class A statement Korea Communications Commission (KCC) statement Japan Electronics and Information Technology Industries Association (JEITA) statement Index i ES5000 Model 5400B G1: Problem Determination and Serice Guide

5 Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees oordat u dit product installeert eerst de eiligheidsoorschriften. Ennen kuin asennat tämän tuotteen, lue turaohjeet kohdasta Safety Information. Aant d'installer ce produit, lisez les consignes de sécurité. Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

6 Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Guidelines for trained serice technicians This section contains information for trained serice technicians. Inspecting for unsafe conditions Use this information to help you identify potential unsafe conditions in a Unisys product that you are working on. Use the information in this section to help you identify potential unsafe conditions in the serer that you are working on. Each serer, as it was designed and manufactured, has required safety items to protect users and serice technicians from injury. The information in this section addresses only those items. Use good judgment to identify potential unsafe conditions that might be caused by alterations or attachment of features or optional deices that are not addressed in this section. If you identify an unsafe condition, you must determine how serious the hazard is and whether you must correct the problem before you work on the product. Consider the following conditions and the safety hazards that they present: Electrical hazards, especially primary power. Primary oltage on the frame can cause serious or fatal electrical shock. Explosie hazards, such as a damaged CRT face or a bulging capacitor. Mechanical hazards, such as loose or missing hardware. To inspect the product for potential unsafe conditions, complete the following steps: 1. Make sure that the power is off and the power cords are disconnected. 2. Make sure that the exterior coer is not damaged, loose, or broken, and obsere any sharp edges. 3. Check the power cords on the ES5000 Model 5230R: i ES5000 Model 5400B G1: Problem Determination and Serice Guide

7 Make sure that the third-wire ground connector is in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground. Make sure that the power cords are the correct type, as specified in the documentation for the ES5000 Model 5230R. Make sure that the insulation is not frayed or worn. 4. Remoe the coer. 5. Check for any obious non-unisys alterations. Use good judgment as to the safety of any non-unisys alterations. 6. Check inside the system for any obious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinched cables. 8. Make sure that the power-supply coer fasteners (screws or riets) hae not been remoed or tampered with. Guidelines for sericing electrical equipment Use this list of information as a guideline for sericing electrical components. Obsere the following guidelines when sericing electrical equipment: Check the area for electrical hazards such as moist floors, non-grounded power extension cords, and missing safety grounds. Use only approed tools and test equipment. Some hand tools hae handles that are coered with a soft material that does not proide insulation from lie electrical current. Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools or testers. Do not touch the reflectie surface of a dental mirror to a lie electrical circuit. The surface is conductie and can cause personal injury or equipment damage if it touches a lie electrical circuit. Some rubber floor mats contain small conductie fibers to decrease electrostatic discharge. Do not use this type of mat to protect yourself from electrical shock. Do not work alone under hazardous conditions or near equipment that has hazardous oltages. Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical outlet so that you can turn off the power quickly in the eent of an electrical accident. Disconnect all power before you perform a mechanical inspection, work near power supplies, or remoe or install main units. Before you work on the equipment, disconnect the power cord. If you cannot disconnect the power cord, hae the customer power-off the wall box that supplies power to the equipment and lock the wall box in the off position. Neer assume that power has been disconnected from a circuit. Check it to make sure that it has been disconnected. If you hae to work on equipment that has exposed electrical circuits, obsere the following precautions: Make sure that another person who is familiar with the power-off controls is near you and is aailable to turn off the power if necessary. When you are working with powered-on electrical equipment, use only one hand. Keep the other hand in your pocket or behind your back to aoid creating a complete circuit that could cause an electrical shock. Safety ii

8 When you use a tester, set the controls correctly and use the approed probe leads and accessories for that tester. Stand on a suitable rubber mat to insulate you from grounds such as metal floor strips and equipment frames. Use extreme care when measuring high oltages. To ensure proper grounding of components such as power supplies, pumps, blowers, fans, and motor generators, do not serice these components outside of their normal operating locations. If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. Safety statements These statements proide the caution and danger information used in this documentation. Important: Each caution and danger statement in this documentation is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated ersions of the caution or danger statement in the Safety Information document. For example, if a caution statement is labeled Statement 1, translations for that caution statement are in the Safety Information document under Statement 1. Be sure to read all caution and danger statements in this documentation before you perform the procedures. Read any additional safety information that comes with your system or optional deice before you install the deice. iii ES5000 Model 5400B G1: Problem Determination and Serice Guide

9 Statement 1 DANGER Electrical current from power, telephone, and communication cables is hazardous. To aoid a shock hazard: Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. Connect all power cords to a properly wired and grounded electrical outlet. Connect to properly wired outlets any equipment that will be attached to this product. When possible, use one hand only to connect or disconnect signal cables. Neer turn on any equipment when there is eidence of fire, water, or structural damage. Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the deice coers, unless instructed otherwise in the installation and configuration procedures. Connect and disconnect cables as described in the following table when installing, moing, or opening coers on this product or attached deices. To Connect: 1. Turn eerything OFF. 2. First, attach all cables to deices. 3. Attach signal cables to connectors. 4. Attach power cords to outlet. 5. Turn deice ON. To Disconnect: 1. Turn eerything OFF. 2. First, remoe power cords from outlet. 3. Remoe signal cables from connectors. 4. Remoe all cables from deices. Safety ix

10 Statement 2 CAUTION: When replacing the lithium battery, use only part number 33F8354 or an equialent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not: Throw or immerse into water Heat to more than 100 C (212 F) Repair or disassemble Dispose of the battery as required by local ordinances or regulations. Statement 12 CAUTION: The following label indicates a hot surface nearby. Statement 21 CAUTION: Hazardous energy is present when the blade is connected to the power source. Always replace the blade coer before installing the blade. x ES5000 Model 5400B G1: Problem Determination and Serice Guide

11 Chapter 1. Start here Diagnosing a problem You can sole many problems without outside assistance by following the troubleshooting procedures in this documentation and on the Unisys support Web site ( This Problem Determination and Serice Guide describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes. The documentation that comes with your operating system and software also contains troubleshooting information. To use the Unisys Support site, complete the following steps: 1. Log in at 2. In the Midrange Serers group, in Blade Serers, select ES5000 Model 5400B G1 and Model 5230R G1. 3. Click Go to display the ES5000 Model 5400B G1 and Model 5230R G1 Product Support page. 4. Click Driers and Downloads to display the supported hardware products and downloadable files for the blade serer or chassis, or click Documentation for documentation. Click other choices as needed. You can also go to the ES5000 Model 5400B G1 and Model 5230R G1 Product Support page at the following URL: welcome.aspx?pla=e5b&na=5400bg1. Before you contact Unisys or an approed warranty serice proider, follow these procedures in the order in which they are presented to diagnose a problem with your blade serer. 1. Determine what has changed. Determine whether any of the following items were added, remoed, replaced, or updated before the problem occurred: Unified Extensible Firmware Interface (UEFI) code Deice driers Firmware Hardware components Software If possible, return the blade serer to the condition it was in before the problem occurred. 2. Collect data. Thorough data collection is necessary for diagnosing hardware and software problems. Note: Eent messages that include links to descriptions and recommended actions can be iewed in the adanced management module eent log (see the ES5000 Adanced Management Module User's Guide for additional information). A listing of all general eent information is in the ES5000 Adanced Management Module Messages Guide. 1

12 a. Document the error codes and light path diagnostics LEDs. System error codes: See Error logs on page 85 for information about a specific error code. Software or operating-system error codes: See the documentation for the software or operating system for information about a specific error code. See the manufacturer's Web site for documentation. Light path diagnostics LEDs: See Light path diagnostics on page 164 for information about LEDs that are lit. b. Collect system data. Run Dynamic System Analysis (DSA) to collect information about the hardware, firmware, software, and operating system. Hae this information aailable when you contact Unisys or an approed warranty serice proider. To download the latest ersion of DSA and the Dynamic System Analysis Installation and User's Guide, log in to the Unisys Product Support site at naigate to the ES5000 Model 5400B G1 and Model 5230R G1 product support page, and click Driers and Downloads. For instructions for running the DSA program, see the Dynamic System Analysis Installation and User's Guide. c. Collect ES5000 Model 5230R unit data. Data about the Model 5230R unit is aailable through the Adanced-Management-Module Web interface. Hae this information aailable when you contact Unisys or an approed warranty serice proider. You can iew the information or sae it as a compressed package, named Serice Data, that you can transfer to another system or proide to a serice representatie. For information about saing the Serice Data file, see the ES5000 Adanced Management Module User's Guide. You can download the User's Guide from the ES5000 Model 5400B G1 and Model 5230R G1 product support page at 3. Follow the problem-resolution procedures. The four problem-resolution procedures are presented in the order in which they are most likely to sole your problem. Follow these procedures in the order in which they are presented: a. Check for and apply code updates. Most problems that appear to be caused by faulty hardware are actually caused by UEFI code, system firmware, deice firmware, or deice driers that are not at the latest leels. 1) Determine the existing code leels. In DSA, click Firmware/VPD to iew system firmware leels, or click Software to iew operating-system leels. In the naigation pane of the Adanced-Management-Module Web interface, click Monitors and click Firmware VPD to iew the firmware leels in the blade serers and management module. 2) Download and install updates of code that is not at the latest leel. To display a list of aailable updates for your blade serer, log in to the Unisys Product Support site at naigate to the ES5000 Model 5400B G1 and Model 5230R G1 product support page, and click Driers and Downloads. 4. Check for and correct an incorrect configuration. If the blade serer is incorrectly configured, a system function can fail to work when you enable it; if you make an incorrect change to the blade serer configuration, a system function that has been enabled can stop working. 2 ES5000 Model 5400B G1: Problem Determination and Serice Guide

13 Undocumented problems a. Make sure that all installed hardware and software are supported. See the Unisys public Product Support site at public.support.unisys.com/common/welcome.aspx?pla=e5b&.na=5400bg1 to erify that the blade serer supports the installed operating system, optional deices, and software leels. If any hardware or software component is not supported, uninstall it to determine whether it is causing the problem. You must remoe nonsupported hardware before you contact Unisys or an approed warranty serice proider for support. b. Make sure that the blade serer, operating system, and software are installed and configured correctly. Many configuration problems are caused by loose power or signal cables or incorrectly seated adapters. You might be able to sole the problem by turning off the blade serer, reconnecting cables, reseating adapters, and turning the blade serer back on. For information about performing the checkout procedure, see Checkout procedure on page 146. If the problem is associated with a specific function (for example, if a RAID hard disk drie is marked offline in the RAID array), see the documentation for the associated controller and management or controlling software to erify that the controller is correctly configured. 5. Check for errata, Technical Information Bulletins (TIBs) and Customer Technical Bulletins (CTBs) Errata, Technical Information Bulletins (TIBs), and Customer Technical Bulletins (CTBs) are aailable from the Unisys Support site at ES5000 Model 5400B G1 and Model 5230R G1 Product Support site page. 6. Use the troubleshooting tables See Troubleshooting tables on page 147 to find a solution to a problem that has identifiable symptoms. A single problem might cause multiple symptoms. Follow the diagnostic procedure for the most obious symptom. If that procedure does not diagnose the problem, use the procedure for another symptom, if possible. If the problem remains, contact Unisys or an approed warranty serice proider for assistance with additional problem determination and possible hardware replacement. If you hae completed the diagnostic procedure and the problem remains, the problem might not hae been preiously identified by Unisys. After you hae erified that all code is at the latest leel, all hardware and software configurations are alid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact Unisys or an approed warranty serice proider for assistance. Be prepared to proide information about any error codes and collected data and the problem determination procedures that you hae used. Chapter 1. Start here 3

14 4 ES5000 Model 5400B G1: Problem Determination and Serice Guide

15 Chapter 2. Introduction Related documentation Use this information to help you sole problems that might occur in your blade serer. This Problem Determination and Serice Guide contains information to help you sole problems that might occur in your Model 5400B blade serer. It describes the diagnostic tools that come with the blade serer, error codes and suggested actions, and instructions for replacing failing components. Replaceable components are of two types: Customer replaceable unit (CRU): Replacement of CRUs is your responsibility. If Unisys installs a CRU at your request, and you do not hae a serice agreement, you will be charged for the installation. Field replaceable unit (FRU): FRUs must be installed only by trained serice technicians. For information about the terms of the warranty and getting serice and assistance, see the warranty information that is detailed in the Unisys contract. Use this information to identify and locate related blade serer documentation. In addition to this document, the following documentation also comes with the serer: ReadMe First This document proides a list of supported documentation and instructions on how to access the delierables from the Unisys Product Support Web site. Safety Information This document is in PDF on the CD that is shipped with the Model 5400B. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document. Enironmental Notices and User Guide This document is in PDF on the CD. It contains translated enironmental notices. License Agreement for Machine Code This document is in PDF on the CD. It proides translated ersions of the License Agreement for Machine code for your serer. MCP Linux License Information and Attributions This document is in PDF on the CD. It proides information about the open-source notices. 5

16 In addition to the documents that come with the serer, the following document is aailable from the Unisys support site: ES5000 Model 5400B G1 Installation and User's Guide This document is in Portable Document Format (PDF) in the Documentation folder on the ES5000 Model 5400B G1 and Model 5230R G1 Product Support page on the Unisys Support site ( It contains general information about the blade serer, including how to install supported optional deices and how to configure the blade serer. The blade serer might hae features that are not described in the documentation that you receied with the serer. The documentation might be updated occasionally to include information about those features, or technical updates might be aailable to proide additional information that is not included in the serer documentation. These updates are aailable from the UnisysWeb site. To check for updated documentation and technical updates, log in to the Unisys Product Support site at naigate to the ES5000 Model 5400B G1 and Model 5230R G1 product support page, and click Driers and Downloads. Notices and statements in this document Use this information to understand the most common documentation notices and statements and how they are used. The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the CD that is shipped with the ES5000 Model 5400B. Each statement is numbered for reference to the corresponding statement in the Safety Information document. The following notices and statements are used in this document: Note: These notices proide important tips, guidance, or adice. Important: These notices proide information or adice that might help you aoid inconenient or problem situations. Attention: These notices indicate possible damage to programs, deices, or data. An attention notice is placed just before the instruction or situation in which damage might occur. Caution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation. Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. 6 ES5000 Model 5400B G1: Problem Determination and Serice Guide

17 Features and specifications Use this table to iew specific information about the blade serer, such as blade serer hardware features and the dimensions of the blade serer. Notes: 1. Power, cooling, remoable-media dries, external ports, and adanced system management are proided by the Model 5400B unit. 2. The operating system in the blade serer must proide USB support for the blade serer to recognize and use USB media dries and deices. The Model 5400B unit uses USB for internal communications with these deices. Chapter 2. Introduction 7

18 Table 1. Features and specifications The following table is a summary of the features and specifications of the blade serer. Microprocessor: Supports up to two multi-core Intel Xeon microprocessors. Note: Use the Setup utility to determine the type and speed of the microprocessors in the blade serer. Memory: 12 dual inline memory module (DIMM) connectors Type: Very Low Profile (VLP) double-data rate (DDR3) DRAM. Supports 1 GB, 2 GB, 4 GB, and 8 GB DIMMs with up to 96 GB of total memory on the system board Integrated functions: Horizontal-compact-form-factor (CFFh) expansion card interface Vertical-combination-I/O (CIO) expansion card interface Local serice processor: Integrated Management Module (IMM) with Intelligent Platform Management Interface (IPMI) firmware Integrated Matrox G200eV ideo controller LSI 1064E SAS controller Broadcom BCM5709S dual-port Gigabit Ethernet controller Integrated keyboard/ideo/mouse (ckvm) controller through IMM Light path diagnostics RS-485 interface for communication with the management module Automatic serer restart (ASR) USB 2.0 for communication with ckvm and remoable media dries (an external USB port is not supported) Redundant buses for communication with keyboard, mouse, and remoable media dries Predictie Failure Analysis (PFA) alerts: Dries: Supports up to two hot-swap, small form factor (SFF) Serial Attached Microprocessors SCSI (SAS) or Serial ATA (SATA) Memory storage dries Storage dries Size: Electrical input: 12Vdc Height: 24.5 cm (9.7 inches) (6U) Depth: 44.6 cm (17.6 inches) Enironment: Width: 2.9 cm (1.14 inches) Air temperature: Maximum weight: 4.8 kg (10 lb) Blade serer on: 10 C to 35 C (50 F to 95 F). Altitude: 0mto NEBS Enironment m (0 ft to 3000 ft) Air temperature: Blade serer on: 10 C to 32 C (50 F to 89.6 F). Altitude: m to m (3000 ft to 7000 ft) Blade serer on: 5 C to 40 C (41 F to 104 F). Altitude: -60 m to 1800 m (-197 ft to 6000 ft) Blade serer on: 5 C to 30 C (41 F Blade serer off: 10 C to 43 C (50 F to F). Altitude: m to m (3000 ft to 7000 ft) to 86 F). Altitude: 1800 m to 4000 m (6000 ft to ft) Blade serer off: -5 C to 55 C (23 F to 131 F). Altitude: -60 m to Blade serer shipping: -40 C to 60 C (-40 F to 140 F) 1800 m (-197 ft to 6000 ft) Blade serer off: -5 C to 45 C Humidity: (23 F to 113 F). Altitude: 1800 m Blade serer on: 8% to 80% to 4000 m (6000 ft to ft) Blade serer off: 8% to 80% Blade serer storage: -40 C to Blade serer storage: 5% to 80% 60 C (-40 F to 140 F) Blade serer shipment: 5% to 100% Humidity: 8% to 85% Particulate contamination: Particulate contamination: Attention: Airborne particulates and reactie gases acting alone or in combination with other enironmental factors such as humidity or temperature might pose a risk to the serer. For information about the limits for particulates and gases, see Particulate contamination on page 215. Attention: Airborne particulates and reactie gases acting alone or in combination with other enironmental factors such as humidity or temperature might pose a risk to the serer. For information about the limits for particulates and gases, see Particulate contamination on page ES5000 Model 5400B G1: Problem Determination and Serice Guide

19 Blade serer controls and LEDs Use this information for details about the controls and LEDs on the blade serer. The following illustration identifies the buttons and information LEDs on the blade-serer control panel. Power-on LED: This green LED indicates the power status of the blade serer in the following manner: Flashing rapidly: While the serice processor in the blade serer is initializing and synchronizing with the management module, the power-on LED flashes rapidly, and the power-control button on the blade serer does not respond. This process can take approximately two minutes after the blade serer has been installed. If the LED continues to flash rapidly, the blade serer might not hae power permissions assigned to it through the Adanced Management Module, the Model 5230R unit does not hae enough power to turn on the blade serer, or the serice processor (IMM) on the blade serer is not communicating with the Adanced Management Module. Flashing slowly: The blade serer has power supplied and is ready to be turned on. Lit continuously: The blade serer has power and is turned on. Actiity LED: When this green LED is lit, it indicates that there is actiity on the external storage deice or network. Location LED: The system administrator can remotely turn on this blue LED to aid in isually locating the blade serer. When this LED is lit, the location LED on the Model 5230R unit is also lit. The location LED can be turned off through the Adanced-Management-Module Web interface. For more information about the Adanced-Management-Module Web interface, see the ES5000 Model 5230 R G1 and Model 5400B G1 page on the Unisys Support site ( Information LED: When this amber LED is lit, it indicates that information about a system eent in the blade serer has been placed in the Adanced-Management- Module eent log. The information LED can be turned off through the Adanced-Management-Module CLI, SNMP, or Web interface. For more information about the Adanced-Management-Module Web interface, see the ES5000 Model 5230 R G1 and Model 5400B G1 page on the Unisys Support site ( Chapter 2. Introduction 9

20 Fault LED: When this amber LED is lit, it indicates that a system error has occurred in the blade serer. The blade-error LED turns off only after the error is corrected. Power-control button: Press this button to turn the blade serer on or off. Note: The power-control button has effect only if local power control is enabled for the blade serer. Local power control is enabled and disabled through the Adanced-Management-Module Web interface. Keyboard/ideo/mouse (KVM) select button: Press this button to associate the shared Model 5230R unit keyboard port, ideo port, and mouse port with the blade serer. The LED on this button flashes while the request is being processed and then is lit when the ownership of the keyboard, ideo, and mouse has been transferred to the blade serer. It can take approximately 20 seconds to switch the keyboard, ideo, and mouse control to the blade serer. Using a keyboard that is directly attached to the Adanced-Management-Module, you can press keyboard keys in the following sequence to switch KVM control between blade serers instead of using the KVM select button: NumLock NumLock blade_serer_number Enter blade_serer_number is the two-digit number of the blade-serer bay in which the blade serer is installed. A blade serer that occupies more than one blade-serer bay is identified by the lowest bay number that it occupies. If there is no response when you press the KVM select button, you can use the Adanced-Management-Module Web interface to determine whether local control has been disabled on the blade serer. See the ES5000 Model 5230 R G1 and Model 5400B G1 page on the Unisys Support site ( for more information. Notes: 1. The operating system in the blade serer must proide USB support for the blade serer to recognize and use the keyboard and mouse, een if the keyboard and mouse hae PS/2-style connectors. 2. If you install a supported Microsoft Windows operating system on the blade serer while it is not the current owner of the keyboard, ideo, and mouse, a delay of up to 1 minute occurs the first time that you switch the keyboard, ideo, and mouse to the blade serer. All subsequent switching takes place in the normal KVM switching time frame (up to 20 seconds). Media-tray select button: Press this button to associate the shared Model 5230R unit media tray (remoable-media dries) with the blade serer. The LED on the button flashes while the request is being processed and then is lit when the ownership of the media tray has been transferred to the blade serer. It can take approximately 20 seconds for the operating system in the blade serer to recognize the media tray. If there is no response when you press the media-tray select button, you can use the Adanced-Management-Module Web interface to determine whether local control has been disabled on the blade serer. Note: The operating system in the blade serer must proide USB support for the blade serer to recognize and use the remoable-media dries. 10 ES5000 Model 5400B G1: Problem Determination and Serice Guide

21 The following illustration identifies the information LEDs on the SAS hot-swap hard disk drie. Hard disk drie actiity LED (green): When this green LED is lit, it indicates that there is actiity on the storage drie. Hard disk drie status LED (amber): When this amber LED is lit, it indicates that an error has occurred with the storage drie. The LED turns off only after the error is corrected. Chapter 2. Introduction 11

22 Turning on the blade serer Use this information to turn on the blade serer. After you connect the blade serer to power through the Model 5230R unit, the blade serer can start in any of the following ways: You can press the power-control button on the front of the blade serer (see Blade serer controls and LEDs on page 9) to start the blade serer. Notes: 1. Wait until the power-on LED on the blade serer flashes slowly before you press the power-control button. While the serice processor in the blade serer is initializing and synchronizing with the management module, the power-on LED flashes rapidly, and the power-control button on the blade serer does not respond. This process can take approximately two minutes after the blade serer has been installed. 2. While the blade serer is starting, the power-on LED on the front of the blade serer is lit and does not flash. See Blade serer controls and LEDs on page 9 for the power-on LED states. If a power failure occurs, the Model 5230R unit and the blade serer can be configured to start automatically when power is restored through the Adanced Management Module. You can turn on the blade serer remotely by using the management module. If the blade serer is connected to power (the power-on LED is flashing slowly), the blade serer is communicating with the management module, the operating system supports the Wake on LAN feature, and the Wake on LAN feature has not been disabled through the management module, the Wake on LAN feature can turn on the blade serer. Turning off the blade serer Use this information to turn off the blade serer. When you turn off the blade serer, it is still connected to power through the Model 5230R unit. The blade serer can respond to requests from the serice processor, such as a remote request to turn on the blade serer. To remoe all power from the blade serer, you must remoe it from the Model 5230R unit. Shut down the operating system before you turn off the blade serer. See the operating-system documentation for information about shutting down the operating system. The blade serer can be turned off in any of the following ways: You can press the power-control button on the blade serer (see Blade serer controls and LEDs on page 9). This starts an orderly shutdown of the operating system, if this feature is supported by the operating system. If the operating system stops functioning, you can press and hold the power-control button for more than 4 seconds to turn off the blade serer. The management module can turn off the blade serer through the Adanced-Management-Module Web interface. For additional information, see the ES5000 Adanced Management Module User's Guide or go to the Unisys Support site. 12 ES5000 Model 5400B G1: Problem Determination and Serice Guide

23 System-board layouts Use this layout to locate connectors, LEDs and switches on the system board of the blade serer. The following illustrations show the connectors, LEDs, and switches on the system board. The illustrations in this document might differ slightly from your hardware. Blade serer connectors Use this information to locate blade serer system-board components and connectors for optional deices. The following illustration shows the system-board components, including connectors for user-installable optional deices, in the blade serer. Chapter 2. Introduction 13

24 System-board switches Use this information to locate and define system-board switches in the blade serer. The following illustration shows the location of the light path diagnostics switch on the system board. SW1 SW3 The following table describes the function of each switch in the switch blocks (SW1, SW2, SW3). Switch number Description Switch setting Definition SW1-1 Password oerride switch SW1-2 Trusted Platform Module (TPM) physical presence Changing position of this switch resets the power on password. The default position is off. SW1-3 ICH9 RTC reset Normally open. Toggle to reset RTC. SW1-4 Boot using the backup IMM code. The default position is off, allowing the blade serer to boot from the primary IMM firmware. This switch oerrides the power on password. The system ships with this switch off, but it can be on or off in a functioning system. Turning this switch to the on position indicates a physical presence to the TPM. Resets the RTC. A momentary toggle is all that is required. To aoid excessie battery drain, do not leae this switch closed. When the switch is in the default off position, the blade serer will boot using the primary IMM firmware. When the switch is on, the blade serer will boot using a backup of the IMM firmware. 14 ES5000 Model 5400B G1: Problem Determination and Serice Guide

25 Switch number Description Switch setting Definition SW1-5 Boot block recoery The default position is off, allowing the blade serer to boot from the primary UEFI firmware. SW1-6 IMM force update The default position is off. SW1-7 Wake on LAN (WOL) disable The default position is off. SW1-8 Force H8 update The default position is off. SW3 Light path diagnostics switch The default position is off. Turning this switch on lights the light path diagnostic LEDs. When the switch is on it allows the blade serer to boot using the backup UEFI. Turning this switch to the on position resets the IMM. Turning this switch to the on position disables WOL. N/A Push down on the light path diagnostics switch push button to light the diagnostic LEDs. Chapter 2. Introduction 15

26 System-board LEDs Use this information to locate system-board LEDs in the blade serer. You must remoe the blade serer from the Model 5230R unit, open the coer or remoe any optional expansion units, and press the light path diagnostics switch (see System-board switches on page 14) to light any error LEDs that were turned on during processing. Diagnosing problems using the light path diagnostic LEDs is described in Light path diagnostics on page 164. The following illustration shows the light path diagnostics panel on the system board. SYS BRD NMI TEMP MIS LP 1 System board error LED NMI error LED Oer Temperature LED Microprocessor mismatch LED Light Path diagnostic LED Light Path diagnostic switch The following illustration shows the LEDs on the system board. SAS 0- error LED Microprocessor 2- error LED Batteryerror LED DIMM 7- error LED DIMM 8- error LED DIMM 9- error LED DIMM 10- error LED DIMM 11- error LED DIMM 12- error LED DIMM 6- error LED DIMM 5- error LED DIMM 4- error LED DIMM 3- error LED DIMM 2- error LED DIMM 1- error LED SAS 1- error LED Microprocessor 1- error LED 16 ES5000 Model 5400B G1: Problem Determination and Serice Guide

27 Chapter 3. Configuring the blade serer Using the Setup utility Use this information for details about the configuration requirements of the blade serer. This chapter describes the configuration requirements of the blade serer. Before you continue, make sure that the blade serer has the latest ersion of firmware code. For additional information, see Firmware updates on page 24. The following configuration programs come with the blade serer: Setup utility The Setup utility is used to change system settings, such as interrupt requests (IRQ), date and time, and password. See Using the Setup utility for more information. LSI Logic Configuration Utility program The LSI Logic Configuration Utility program is stored in the blade-serer firmware. Use it to set the deice scan order and to set the storage drie controller IDs. See Using the LSI Logic Configuration Utility program on page 26 for more information. Preboot Execution Enironment (PXE) boot agent utility program The PXE boot agent utility program is part of the blade serer firmware. Use it to select the boot protocol and other boot options and to select a power-management option. For information about using this utility program, see Using the PXE boot agent utility program on page 24. Use these instructions to start the Setup utility. To start the Setup utility, complete the following steps: 1. Turn on the blade serer (see Turning on the blade serer on page 12). 2. Immediately gie the blade serer control of the ES5000 Model 5230R unit shared keyboard, ideo, and mouse ports. If you are managing the blade serer by using the unit system console, press the KVM select button on the blade serer (see Blade serer controls and LEDs on page 9 for information). If you are managing the blade serer from a remote location, see the ES5000 Adanced Management Module User's Guide or the ES5000 Adanced Management Module Command-Line Reference Guide for information and instructions. 3. When the prompt Press <F1> Setup is displayed, press F1. If you hae set an administrator password, you must type the administrator password to access the full Setup-utility menu. If you do not type the administrator password, a limited Setup-utility menu is aailable. 4. Follow the instructions on the screen. Setup utility menu Use the Setup utility main menu to iew and configure blade serer configuration data and settings. 17

28 The following menu items are on the Setup utility main menu. Depending on the ersion of the Unified Extensible Firmware Interface (UEFI), some menu items might differ slightly from these descriptions. System Information Select this choice to iew information about the serer. When you make changes through other choices in the Setup utility, some of those changes are reflected in the system information; you cannot change settings directly in the system information. This choice is on the full Setup utility menu only. System Summary Select this choice to iew configuration information, including the ID, speed, and cache size of the microprocessors, machine type and model of the serer, the serial number, the system UUID, and the amount of installed memory. When you make configuration changes through other options in the Setup utility, the changes are reflected in the system summary; you cannot change settings directly in the system summary. Product Data Select this choice to iew the system-board identifier, the reision leel or issue date of the firmware, the integrated management module and diagnostics code, and the ersion and date. This choice is on the full UEFI Setup Utility menu only. System Settings Select this choice to iew or change the serer component settings. Processors Select this choice to iew or change the processor settings. Memory Select this choice to iew or change the memory settings. Deices and I/O Ports Select this choice to iew or change assignments for deices and input/output (I/O) ports. You can configure the remote console redirection, enable or disable integrated Ethernet controllers, and the SAS controller. If you disable a deice, it cannot be configured, and the operating system will not be able to detect it (this is equialent to disconnecting the deice). Power Select this choice to iew or change power capping to control power consumption and processor performance states. Legacy Support Select this choice to iew or set legacy support. - Force Legacy Video on Boot Select this choice to force INT ideo support, if the operating system does not support UEFI ideo output standards. - Rehook INT Select this choice to enable or disable deices from taking control of the boot process. The default is Disable. - Legacy Thunk Support Select this choice to enable or disable UEFI to interact with PCI mass storage deices that are non-uefi compliant. 18 ES5000 Model 5400B G1: Problem Determination and Serice Guide