IBM. IBM Flex System Manager Service and Support Manager (Electronic Service Agent) IBM Systems. Version 1.3.2

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "IBM. IBM Flex System Manager Service and Support Manager (Electronic Service Agent) IBM Systems. Version 1.3.2"

Transcription

1 IBM IBM Systems IBM Flex System Manager Service and Support Manager (Electronic Service Agent) Version 1.3.2

2

3 IBM IBM Systems IBM Flex System Manager Service and Support Manager (Electronic Service Agent) Version 1.3.2

4 Fourth Edition (December 2014) Copyright IBM Corporation 2012, US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

5 Contents Chapter 1. Overview of the IBM Flex System management node Before you begin Related documentation Notices and statements in this document Chapter 2. IBM Flex System Manager Service and Support Manager Overview of Service and Support Manager Security for Service and Support Manager... 5 Service and Support Manager problem reporting. 7 Service and Support Manager inventory reporting 7 Service and Support Manager Performance Management data reporting Software quality data for Service and Support Manager Service and Support groups Configuring Service and Support Manager Activating Electronic Service Agent Enabling a system for monitoring by the Service and Support Manager Configure notification for Service and Support Manager using automation plans Managing Service and Support Manager Manage contact information for Service and Support Manager Manage location information for one system or multiple systems Manage IBM IDs used by Service and Support Manager Manage problem reporting for Service and Support Manager Manage inventory reporting for Service and Support Manager Manage support files using Service and Support Manager Manage Performance Management data reporting for Service and Support Manager Manage Service and Support Manager events.. 31 Troubleshooting and support for Service and Support Manager General troubleshooting for Service and Support Manager Troubleshooting problem reporting for Service and Support Manager Troubleshooting monitoring for Service and Support Manager Service and Support Manager commands How to read syntax diagrams ssmimport command collectsptfile command lssptfile command lssvcproblem command rmsptfile command submitsptfile command Searching messages Appendix. Getting help and technical assistance Before you call Using the documentation Getting help and information from the World Wide Web Software service and support Hardware service and support IBM Taiwan product service Notices Trademarks Important notes Particulate contamination Documentation format Telecommunication regulatory statement Electronic emission notices Federal Communications Commission (FCC) statement Industry Canada Class A emission compliance statement Avis de conformité à la réglementation d'industrie Canada Australia and New Zealand Class A statement. 93 European Union EMC Directive conformance statement Germany Class A statement Japan VCCI Class A statement Japan Electronics and Information Technology Industries Association (JEITA) statement Korea Communications Commission (KCC) statement Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Index Copyright IBM Corp. 2012, 2015 iii

6 iv Service and Support Manager (Electronic Service Agent)

7 Chapter 1. Overview of the IBM Flex System management node Before you begin IBM Flex System Manager management software is the software stack for managing multiple chassis that comes preinstalled on the Flex System Manager Types 7955, 8731, and 8734 management node. It provides a consistent interface that you can use to efficiently manage more than one chassis. The Flex System Manager Types 7955, 8731, and 8734 management node is supported in the Flex System Enterprise Chassis only. For the latest information about the chassis, see serverproven/compat/us. For more information about installing the management node in the Flex System Enterprise Chassis, see information/topic/com.ibm.acc.8721.doc/initially_installing_the_flexible_resourcemanager.html. The Flex System Manager Types 7955, 8731, and 8734 management node comes with a limited warranty. For information about the terms of the warranty and getting service and assistance, see the Warranty Information document on the IBM Documentation CD. You can obtain up-to-date information about the management node at This documentation might be updated occasionally to include information about new features. Technical updates might also be available to provide additional information that is not included in the documentation. You can subscribe to information updates that are specific to the management node at The model number and serial number are on the ID label that is located next to the power LED on the management node bezel. They are also on a label on the side of the management node that is visible when the management node is not in the Flex System Enterprise Chassis. Use this background information to learn more about IBM Flex System Manager management software and Flex System Manager Types 7955, 8731, and 8734 documentation resources. Related documentation Use this information to identify and locate related documentation. This documentation contains general information about the Service and Support Manager (Electronic Service Agent ) component of the IBM Flex System Manager management software. Copyright IBM Corp. 2012,

8 IBM Flex System Manager management software documentation In addition to this document, the following documentation is also available in the IBM Flex System Manager Information Center at infocenter/flexsys/information/index.jsp: v IBM Flex System Manager Systems Management Guide v Flex System Manager Types 7955, 8731, and 8734 Installation and Service Guide v IBM Flex System Manager Command Reference Guide v IBM Flex System Manager Management Software Troubleshooting Guide v IBM Flex System Manager Network Control v IBM Flex System Manager VMControl IBM Flex System Chassis Management Module documentation v Chassis Management Module Installation Guide This document explains how to install a Chassis Management Module in an Flex System Enterprise Chassis. See the IBM Flex System Chassis Management Module Installation Guide at information/topic/com.ibm.acc.cmm.doc/dw1ku_cmm_ig_book.pdf for more information. v Chassis Management Module Command-Line Interface Reference Guide This document explains how to use the Chassis Management Module command-line interface (CLI) to directly access Flex System Enterprise Chassis management functions. See the IBM Flex System Chassis Management Module User's Guide at topic/com.ibm.acc.cmm.doc/dw1kt_cmm_cli_book.pdf for more information. v Chassis Management Module Events This section in the information center provides a complete list of all non-device-specific events and recommended actions, sorted by event ID. See com.ibm.acc.8721.doc/cmm_error_messages.html for more information. v Chassis Management Module User's Guide This document provides information about configuring a Chassis Management Module and managing components that are installed in an Flex System Enterprise Chassis. This document explains how to use the Chassis Management Module command-line interface (CLI) to directly access Flex System Enterprise Chassis management functions. See the IBM Flex System Chassis Management Module User's Guide at information/topic/com.ibm.acc.cmm.doc/dw1kt_cmm_ug_pdf.pdf for more information. Flex System Enterprise Chassis and IBM Flex System compute node documentation v Flex System Enterprise Chassis Installation and Service Guide v This document explains how to install, configure, and service the Flex System Enterprise Chassis. See the Flex System Enterprise Chassis Installation and Service Guide at information/topic/com.ibm.acc.8721.doc/nn1gw_chassis_pdf.pdf for more information. Flex System x240 Compute Node Installation and Service Guide The Flex System x240 Compute Node is an X-Architecture compute node that can be managed by management software. This document contains installation 2 Service and Support Manager (Electronic Service Agent)

9 and service information about the compute node. See the Flex System x240 Compute Node Installation and Service Guide at publib.boulder.ibm.com/infocenter/flexsys/information/topic/ com.ibm.acc.8737.doc/dw1ko_book.pdf for more information. v IBM Flex System p260 Compute Node and IBM Flex System p460 Compute Node Installation and Service Guide The Flex System p260 and p460 Compute Nodes can be managed by management software. This document contains installation and service information about the compute node. See the IBM Flex System p260 and p460 Compute Nodes Installation and Service Guide at publib.boulder.ibm.com/infocenter/flexsys/information/topic/ com.ibm.acc.7895.doc/ps7895_pdf.pdf for more information. To check for updated documentation, go to Notices and statements in this document Use this information to understand the most common documentation notices and statements and how they are used. The caution and danger statements in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document. The following notices and statements are used in this document: v Note: These notices provide important tips, guidance, or advice. v Important: These notices provide information or advice that might help you avoid inconvenient or problem situations. v Attention: These notices indicate possible damage to programs, devices, or data. An attention notice is placed just before the instruction or situation in which damage might occur. v Caution: These statements indicate situations that can be potentially hazardous to you. A caution statement is placed just before the description of a potentially hazardous procedure step or situation. v Danger: These statements indicate situations that can be potentially lethal or hazardous to you. A danger statement is placed just before the description of a potentially lethal or hazardous procedure step or situation. Chapter 1. Overview of the IBM Flex System management node 3

10 4 Service and Support Manager (Electronic Service Agent)

11 Chapter 2. IBM Flex System Manager Service and Support Manager Service and Support Manager is a plug-in for IBM Flex System Manager. Service and Support Manager automatically detects serviceable hardware problems and collects supporting data for serviceable hardware problems that occur on your monitored endpoint systems. The Electronic Service Agent tool is integrated with Service and Support Manager and transmits serviceable hardware problems and associated support files to IBM support. The following types of IBM Flex System components can be monitored by Service and Support Manager: v IBM Flex System Enterprise Chassis v IBM X-Architecture Compute Nodes v IBM Power Systems Compute Nodes v IBM Flex System V7000 Storage Nodes Note: Service and Support Manager supports monitoring of network switches only if the chassis recognizes the switches and reports switch errors as chassis errors. Service and Support Manager includes the following features: v Automatically detects serviceable hardware problems to IBM support for all monitored systems. v The integrated Electronic Service Agent tool securely transmits serviceable hardware problems, associated support files, and Performance Management data to IBM support. v Collects and securely transmits scheduled system inventory and diagnostic support files to an IBM database. This inventory information is available to IBM support representatives when they are solving your problem. v Communicates with IBM support using a secure connection using encryption and authentication. v Includes the option to send notifications when a serviceable problem is detected and service request is opened. Overview of Service and Support Manager This topic contains general and conceptual information about the Service and Support Manager plug-in, which is integrated with the Electronic Service Agent tool. Security for Service and Support Manager When using Service and Support Manager, ensure you consider the privacy of your information, the security of the information you transmit to IBM support, and user security. This topic provides details about the privacy of your information and the security of support files and inventory you transmit to IBM support. Additionally, this topic covers how access to IBM Flex System Manager users groups limit or restrict access to some tasks in Service and Support Manager. Copyright IBM Corp. 2012,

12 Information privacy The service information you provide to IBM support will remain private. Only authorized IBM support personnel and those people specifically authorized by you have access to this information. The service information that is gathered by IBM support is collected from the contact information you provide to Service and Support Manager and the support files and inventory Service and Support Manager collects from monitored systems. It is also gathered from phone calls with the IBM Support Center, pre-sales specialists, administrative clerks, and other groups within IBM. These IBM groups have electronic access to the information so that they can prepare for and perform advanced problem determination to more efficiently serve you. The service information collected by Service and Support Manager includes the following: v Your support contact information, including names, phone numbers, and addresses v Software listings Service information does not include the following: v Collection or transmission of any of your company's financial, statistical, or personnel information v Client information v Your business plans Information transmission security The problem information and service information you send to IBM support is safe and secure. Service and Support Manager has the ability to collect problem and service information and send it to IBM support on a scheduled basis. Service and Support Manager transactions are outbound requests sent using the security of Hypertext Transfer Protocol Secure (HTTPS). When transmitting large files, transactions are sent using File Transfer Protocol over SSL (FTPS). Service and Support Manager initiates all outbound and inbound transactions. Service and Support Manager initiates a connection with IBM support and then IBM support replies. IBM support will reply that it received a transmitted problem support files and may also send more information about the problem, (e.g. a PMR number), but IBM support never initiates a connection to Service and Support Manager. During the activation and setup of Service and Support Manager, you select to transmit this information using a direct or proxy connection. Service and Support Manager uses the IBM Flex System Manager management system's connectivity environment, including any firewalls that the system has established. User roles and access to restricted tasks Service and Support Manager uses the default IBM Flex System Manager users groups to limit or restrict access to some tasks. Access to particular resources or tasks is governed by restrictions based on the user ID or user group membership and the roles that are defined for each user. Service and Support Manager requires either smadmin or smmgr user authority in order to manage monitored systems, contact information, and settings. User groups with less authority than smadmin or smmgr allow a user to view some information, but most actions and tasks will be disabled, and settings and contact information will not be accessible. For more 6 Service and Support Manager (Electronic Service Agent)

13 information see the Users and user groups in IBM Flex System Manager link listed below. Service and Support Manager problem reporting Service and Support Manager automatically detects serviceable hardware problems and collects supporting data for serviceable hardware problems that occur on your monitored endpoint systems. The Electronic Service Agent tool is integrated with Service and Support Manager and transmits serviceable hardware problems and associated support files to IBM support. This topic provides an overview of problem reporting and provides a scenario that details how problem reporting is handled for different monitored endpoint systems across your IBM Flex System Manager managed environment. Problem reporting overview The Electronic Service Agent tool is integrated with Service and Support Manager, and is packaged and runs within Service and Support Manager on the IBM Flex System Manager management server. Service and Support Manager automatically monitors systems within the Service and Support Manager monitored environment. How problem data is collected When a serviceable hardware problem occurs on a monitored endpoint system, Service and Support Manager detects the problem and collects hardware problem data from the monitored endpoint system and stores this data in the form of a support file that can later be transmitted to IBM support for diagnostic purposes. Service and Support Manager uses different data collectors depending on the operating system of the endpoint system. All support files are stored in a support file cache on the IBM Flex System Manager management system. Note: For more information about the type of information that is collected by Service and Support Manager and stored in support files that are transmitted to IBM support, see Manage support files using Service and Support Manager. How problems and associated support files are transmitted to IBM support After Service and Support Manager detects a serviceable problem and collects support files, Electronic Service Agent, which is integrated with Service and Support Manager, securely transmits any serviceable hardware problems and associated support files to IBM support. Note: By default, Electronic Service Agent will automatically report serviceable hardware problems to IBM support. However, you can configure problem reporting settings to disable automatic problem reporting and require users to submit problems manually. Note: Service and Support Manager transactions are outbound requests sent using the security of Hypertext Transfer Protocol Secure (HTTPS). When transmitting large files, transactions are sent using File Transfer Protocol over SSL (FTPS). Service and Support Manager inventory reporting This topic contains information about how inventory collected by IBM Flex System Manager is reported to IBM support by the Electronic Service Agent tool integrated with Service and Support Manager. Chapter 2. IBM Flex System Manager Service and Support Manager 7

14 Inventory collection IBM Flex System Manager Server establishes connections with network-level resources, such as computers, switches, or printers, that have already been discovered and collects data about the hardware and software that is currently installed on those resources such as physical, logical, and virtual hardware; software applications, operating systems, middleware, firmware, UEFI, and diagnostic information; network information; and system-contained resources. For more information about collecting and viewing inventory from resources, see the Collecting and viewing inventory data topic listed below. Inventory reporting After inventory collection has been configured for IBM Flex System Manager managed systems, when you add these systems to the Service and Support Manager monitored group, Electronic Service Agent will securely transmit the collected inventory to the IBM service provider. Service and Support Manager will check to ensure that the inventory collected by IBM Flex System Manager matches the most recent inventory submitted to the IBM service provider. Service and Support Manager runs a daily scheduled task called Electronic Service Agent Send Service Information, which checks to ensure that the inventory collected by IBM Flex System Manager matches the most recent inventory submitted to the IBM service provider. If the inventory collected and stored on the IBM Flex System Manager management system has been updated or changed, and does not match the inventory stored by IBM support, Electronic Service Agent will securely transmit the updated inventory data to IBM support, ensuring support has the most recently collected inventory for diagnostic purposes. Note: All transmissions to IBM support are sent using the security of Hypertext Transfer Protocol Secure (HTTPS). For more information, click the link to the Security topic located at the bottom of this page. Note: For more information on viewing inventory events, changing the date, time, or frequency for when the scheduled inventory task called Electronic Service Agent Send Service Information runs, or manually collecting and reporting inventory, click the link to the Manage inventory reporting topic located at the bottom of this page. Viewing Inventory after it has been reported All inventory reported to the IBM service provider is available for you to view from the IBM Support Portal Web site. You can use the My Systems page to view inventory collected across all your systems (This tool requires an IBM ID to be associated with the instance of Electronic Service Agent). Note: It may take up to 24 hours from the time inventory is reported for it to appear on the IBM Support Portal Web site. For more information, see the IBM Support Portal link found below. Once you have navigated to the Web site, click About this site / Tours to view documentation on setting up notifications, viewing your systems, and searching for your inventory. 8 Service and Support Manager (Electronic Service Agent)

15 Service and Support Manager Performance Management data reporting Service and Support Manager collects Performance Management data from eligible Power Systems with AIX partitions. Service and Support Manager uses the integrated Electronic Service Agent tool to securely transmit collected Performance Management data to IBM support. Performance Management Performance Management for Power Systems helps automate the collection, archival and analysis of system performance data and returns capacity and performance reports and graphs that can help customers plan for and manage their system performance and resources. Performance Management collects system utilization, performance statistics and hardware configuration information. You can view the Performance Management data reporting settings for an individual monitored resource at any time by viewing the properties of a resource. For more information on how to view or modify Performance Management data reporting settings for resources that are monitored by Service and Support Manager, see the Enable or disable Performance Management data reporting for an individual resource topic listed at the bottom of this page. Eligibility Service and Support Manager can only collect and transmit Performance Management data from eligible Power Systems. To ensure that your Power Systems is eligible, be sure that you have met the PM for Power Systems requirements for AIX. For example, the initial installation and setup of the PM AIX Collection Agent must be configured on the eligible AIX operating system in order for Service and Support Manager to consider the system eligible for collecting and transmitting Performance Management data to IBM support. For more information on Performance Management, including details on how to setup eligible AIX Power Systems for Performance Management data collection, see the following Performance Management topic: power/support/perfmgmt/index.html. Software quality data for Service and Support Manager Service and Support Manager can provide software quality data to the IBM service provider for analysis. Transmission of software quality data to IBM support is disabled by default. Use the following task to enable this service. When the transmission of software quality data is enabled, Electronic Service Agent will transmit software logs to IBM support. These software logs are a collection of informational logs gathered by IBM Flex System Manager when a software quality event occurs on the IBM Flex System Manager management server. These logs are used to improve the functionality of the overall product and aid IBM in enhancing future releases of IBM Flex System Manager. This service does not provide software quality data for monitored endpoint systems. Note: This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task: Chapter 2. IBM Flex System Manager Service and Support Manager 9

16 To enable or disable transmission of software quality data: 1. From the Service and Support Manager home page, click Manage Settings 2. Select the Service Agent tab. 3. Select Allow transmission of IBM Flex System Manager management server software quality event data to IBM to enable transmission. 4. De-select this field and click OK to disable transmission. Service and Support groups Groups organize managed objects into logical categories. Service and Support Manager creates three resource groups, and automatically begins monitoring systems in the Monitored Systems group for serviceable hardware problems. This default group provides the following dynamic subgroups: Excluded Systems Contains resources that are ineligible for monitoring by Service and Support Manager. The eligibility of a resource depends on many factors, such as the type of resource, machine type, manufacturer, model, and serial number. Tip: If systems are displaying in the excluded group that you believe should be eligible, click on the Troubleshooting and support for Service and Support Manager topic listed below for more information on troubleshooting the eligibility of these systems. Monitored Systems Contains resources that are being monitored by Service and Support Manager. Unknown Systems Contains resources for which Service and Support Manager eligibility is undetermined. The eligibility of a resource depends on many factors, such as the type of resource, machine type, manufacturer, model, and serial number. The Service and Support Manager plug-in has not been able to determine the resources' eligibility because the resource information is not available. Configuring Service and Support Manager Follow the steps in this topic to configure Service and Support Manager. About this task After you have installed IBM Flex System Manager, use the following tasks to activate Electronic Service Agent, to configure systems for monitoring, and to configure notification. 10 Service and Support Manager (Electronic Service Agent)

17 Restriction: In IBM Flex System Manager, when the National Institute of Standards and Technology (NIST) secure mode is enabled, you must not configure Service and Support Manager. Due to this restriction, you cannot use the Call Home function on the systems. Activating Electronic Service Agent Service and Support Manager 6.3 begins automatically monitoring for serviceable hardware problems as soon as IBM Flex System Manager is installed. However, activation by running the Getting Started Wizard is required to configure the Electronic Service Agent tool which is integrated with Service and Support Manager to securely transmit serviceable hardware problems and associated support files, inventory, and Performance Management data to IBM support. About this task Note: This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task: To activate Electronic Service Agent, complete the following steps: Procedure 1. Start IBM Flex System Manager. 2. On the Plug-ins tab of the Home page, click Getting Started with Electronic Service Agent. 3. Complete the Getting Started Wizard. Enabling a system for monitoring by the Service and Support Manager Follow the steps in this topic to enable your system for monitoring by the Service and Support Manager plug-in, which is integrated with the Electronic Service Agent tool. About this task Before Service and Support Manager can determine whether or not a system is eligible to be monitored, you must complete the following steps. Procedure 1. The system must have been discovered by IBM Flex System Manager. If the system has not been discovered by IBM Flex System Manager, complete the steps in Performing a system discovery in the IBM Flex System Manager Systems Management Guide document. Then return to this procedure. 2. The system must be unlocked. If the system is not unlocked, complete the steps in Accessing a secured system with request access in the IBM Flex System Manager Systems Management Guide document. Then return to this procedure. Chapter 2. IBM Flex System Manager Service and Support Manager 11

18 3. It is recommended that you collect a full inventory of the system. If you have not collected a full inventory of the system, see Collecting inventory in the IBM Flex System Manager Systems Management Guide document. Configure notification for Service and Support Manager using automation plans Use the steps in this topic to configure an IBM Flex System Manager event automation plan to send you notification s for a variety of different conditions, including when Service and Support Manager detects a serviceable hardware problem, when Electronic Service Agent transmits a serviceable hardware problem, or when a serviceable hardware problem, support files, and inventory fail to be reported to IBM support. About this task Note: This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task: Use IBM Flex System Manager to create an automation plan that will send you an notification. First you will need to create an SMTP event action. Next you will need to create an automation plan and associate the event action with your automation plan. Follow these steps to configure notification: Procedure 1. On the Plug-ins tab of the Home page, click Automation Manager. On the Automation Manager summary page, click Event Actions under Plan management. 2. Click Create... to open the Create Action window. 3. Select Send an (Internet SMTP), and click OK. 4. Fill in all required fields on the window. Provide a name that you will easily recognize for this action, as you will come back and associate this action with an automation plan at a later time. For example, you could call this action "Electronic Service Notification." Click Test to test the SMTP connection and check to see if you have received an . After the test is successful click OK. 5. Next, from the Automation Manager summary page, click Event Automation Plans under Plan management. 6. Click Create... to open the Automation Plans Wizard. 7. Complete the Automation Plans Wizard by following these steps: a. Provide a Name and Description for the automation plan and click Next. b. Select the Target system, or group of systems for which you want to receive problem report notifications. To optimize notification it is recommended that you choose the All Systems group. Click Next. c. From the Events page, select Advanced Event Filters from the Events field. 12 Service and Support Manager (Electronic Service Agent)

19 d. From the Event Filters list, select one or more of the following event filters: Note: For more information about the types of event actions that are available, see Event actions. Electronic Service and Support Events This event occurs every time Service and Support Manager detects a condition associated with a monitored endpoint. Note: This event filter includes every kind of event that is associated with Service and Support Manager, including but not limited to detection of a serviceable problem, the reporting of a serviceable problem, a failure to report a serviceable problem, collection and transmission of inventory, detection of an eligible endpoint, notification of a test, notification for support files transmitted via FTP, notifications associated with Performance Management Data collection and transmission, notification of software quality data transmission, etc. You may want to choose one of the filters below to refine the notifications you receive. Electronic Service Requests This event occurs every time Service and Support Manager detects a serviceable hardware problem and opens an electronic service request with IBM support. This event tracks both the creation of a serviceable hardware problem as well as the transmission of that problem to IBM support. Service and Support Manager processing error events This event occurs every time Electronic Service Agent fails to transmit a serviceable hardware problem or extended error support files to IBM support. This event also occurs when Service and Support Manager fails to collect support files from a monitored endpoint system. Service and Support Manager serviceable events This event occurs every time Service and Support Manager detects a condition that results in Service and Support Manager creating a new problem. This event will occur any time a problem is created, including problems that are transmitted to IBM support, problems that are held, or problems that are not transmitted to IBM support, but stored for customer awareness in a state of Administrator Notification. Note: This event is a subset of the Electronic Service Requests event. This event only occurs when a serviceable hardware condition is detected and a problem is created, but not when the problem is transmitted. Use the Electronic Service Requests event if you are interested in tracking both the creation of problems, and the transmission of those problems to IBM support Tip: This event can be very useful in conjunction with the Service and Support Manager processing error events. For example, you can create an automation plan that uses the Service and Support Manager serviceable events event to notify you every time a problem is created, and also uses the Service and Support Manager processing error events event to notify you if the created problem or associated support files fail to transmit. Chapter 2. IBM Flex System Manager Service and Support Manager 13

20 e. After you have selected the event click Next to move to the Event Actions page. f. Select the event action that you created in Step 4, (the example name given in Step 4 was "Electronic Service Notification"), and click Next. g. Provide a Time Range and click Next. h. Review the Summary page details and click Finish to create the automation plan. Managing Service and Support Manager The following tasks will help you manage problem, inventory, and Performance Manager reporting for Service and Support Manager. About this task After you have configured Service and Support Manager, use the following tasks to manage your contact information, settings, problems and any associated support files, and inventory and Performance Management reporting. Manage contact information for Service and Support Manager Use the Service and Support Manager Service contact panel to manage the contact information you have provided to IBM support. IBM support will use the contact information to know whom to contact in the event of a problem report. You can add a new contact, edit an existing contact, delete a contact, or set a default contact. The default contact is used for all systems for which a specific contact has not been specified. By default, the Service contact list displays the contact person's name, , and telephone number, along with the system associated with the contact person. Note: Service and Support Manager requires either smadmin or smmgr user authority in order to view and edit any contact information. For more information see the Users and user groups in IBM Flex System Manager link listed below. Add a new contact Use the steps in this topic to add a new contact to the Service contact list. About this task Note: This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task: To add a new contact to the Service contact list, complete the following steps. 14 Service and Support Manager (Electronic Service Agent)

21 Note: To add a new contact, or manage system contacts, you must first complete the Getting Started with Electronic Service Agent wizard and activate Service and Support Manager. Procedure 1. From the Service and Support Manager summary page, click Manage your system contacts. 2. On the Service contact list, click on the Create contact button. 3. On the Contact tab, enter the contact information of the person you want contacted when problem information is reported to IBM support. Fields marked with an * are required fields that you must complete before you can proceed. 4. Associate the new contact person with an individual system or group of systems by selecting the Systems tab. Then complete the following steps: a. Optional: The Groups list displays the available groups. To see individual systems, click on All Systems. b. Check the Select box for the available systems or groups you want to associate with this contact information. Notes: v Associating contact information with a group of systems associates the contact information with the individual systems in the group, not with the group. Consequently, if you add systems to the group, this contact information will not be associated with the new systems. v A system can only have one set of contact information associated with it at a time. c. Click the Add button to associate the systems or groups with the contact information. d. To remove systems or groups from being associated with this contact information, select the system in the Selected field and click the Remove button. 5. To save the contact information and system association, click the OK button. Edit contact information Use the steps in this topic to edit existing contact information in the Service contact list. About this task To edit existing contact information in the Service contact list, complete the following steps: Procedure 1. From the main Service and Support Manager page, click Manage your system contacts. 2. On the Service contact list, right-click on the name of the contact whose information you want to edit. 3. Select Properties. 4. On the General tab, click the Edit button. 5. In the Edit Properties dialog, edit the contact information. To save the changes, click the OK button. Chapter 2. IBM Flex System Manager Service and Support Manager 15

22 Edit the systems or groups associated with a contact Use the steps in this topic to change the individual systems or systems in a groups that you want to be associated with an existing contact person in the Service contact list. About this task Associating contact information with a group of systems associates the contact information with the individual systems in the group, not with the group. To edit which individual systems or systems in a group are associated with an existing contact person in the Service contact list, complete the following steps: Procedure 1. From the main Service and Support Manager page, click Manage your system contacts. 2. On the Service contact list, right-click on the name of the contact whose information you want to edit. 3. Select Properties. 4. Select the Systems tab. 5. Click the Edit button. 6. Optional: The Groups list displays the available groups. To see systems monitored by Service and Support Manager, click on Service and Support Groups and then click on Monitored Systems. 7. Check the Select box for the available systems or groups you want to associate with this contact information. Notes: v Associating contact information with a group of systems associates the contact information with the individual systems in the group, not with the group. Consequently, if you add systems to the group, this contact information will not be associated with the new systems. v A system or group can have up to two sets of contact information. If existing primary contact information is already associated with a system or group, new contact information can be added to a secondary contact field. 8. Click the Add button to associate the systems or groups with the contact information. 9. To remove systems or groups from being associated with this contact information, select the system in the Selected field and click the Remove button. 10. To save the changes, click the OK button. Delete contact information Use the steps in this topic to delete a contact person from the Service contact list. About this task To delete a contact person from the Service contact list, complete the following steps: Procedure 1. From the main Service and Support Manager page, click Manage your system contacts. 16 Service and Support Manager (Electronic Service Agent)

23 2. On the Service contact list, select the Select box for the contact name or contact names you want to delete. Note: You cannot delete the contact information of the person that you have designated as the default contact person. If you want to delete the contact information of the current default contact person, you must first designate a different default contact person. For more information on setting a default contact person, see Set a default contact person. 3. Click the Actions button. 4. Select Delete. 5. On the delete dialog, click the Delete button. Set a default contact person Use the steps in this topic to change the contact person that Service and Support Manager will use as the default contact. About this task Endpoints that have not been manually associated with a contact person will be automatically associated with the default contact person. The default contact person cannot be deleted. To change the default contact person, complete the following steps: Procedure 1. From the main Service and Support Manager page, click Manage your system contacts. 2. On the Service contact list, right-click on the name of the contact whose information you want to have used as the default contact. 3. Select Make Default. 4. On the Make Default dialog, select the Make Default button. Manage location information for one system or multiple systems The following tasks will help you manage the location information associated with systems monitored by Service and Support Manager. About this task Note: This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task: Ensuring that your monitored systems have the correct location information is important. Use the following task to modify the location information for one or more systems: Chapter 2. IBM Flex System Manager Service and Support Manager 17

24 Procedure 1. On the Chassis Manager page, click Resource Explorer under General Actions. 2. Select the system or systems that you want to change the location for. 3. Click Actions and select System Configuration > Edit Location If you are updating a single system, modify the location information and click OK to save your changes. 5. If you are updating multiple systems, click the check-box next to each field you want to globally update across all selected systems, modify the location information and click OK to save your changes. Manage IBM IDs used by Service and Support Manager You need an IBM ID to view service information that was sent to IBM support by Service and Support Manager. All inventory reported to IBM support is available for you to view from the IBM Support Portal Web site. You can use the My Systems page to view inventory collected across all your systems (This tool requires an IBM ID to be associated with the instance of Electronic Service Agent). Use the following task to manage the IBM ID or IBM IDs you want to allow access to inventory collected by Service and Support Manager and transmitted to IBM support by Electronic Service Agent. About this task The IBM IDs that are specified will be associated with each system that is being monitored by Service and Support Manager. The IBM IDs are given access to service information about each system on the IBM Support Portal Web site (see the link below for more information about this Web site). Procedure 1. From the main Service and Support Manager page, click Manage settings. 2. Select the IBM IDs tab. 3. To save any changes, click the OK button. Manage problem reporting for Service and Support Manager The following tasks will help you manage problem reporting within Service and Support Manager. About this task Service and Support Manager automatically detects serviceable hardware problems and collects supporting data for serviceable hardware problems that occur on your monitored endpoint systems. The Electronic Service Agent tool is integrated with Service and Support Manager and transmits serviceable hardware problems and associated support files to the IBM service provider. For a detailed overview of problem reporting, see the Service and Support Manager problem reporting overview topic listed below. Use the following tasks to manage problems if they occur on your monitored systems: Manage serviceable problems using Service and Support Manager Use the steps in this topic to view and work with serviceable problems on your monitored systems. 18 Service and Support Manager (Electronic Service Agent)

25 About this task The Problem Reporting area on the main Service and Support Manager page provides a pie chart of all problems currently open on your monitored endpoint systems. To view and work with serviceable problems use the following task: Procedure 1. From the main Service and Support Manager page click Serviceable Problems within the Electronic Services Links box. Tip: The Serviceable Problems link will display a filtered list of only those problems associated with systems that are monitored by Service and Support Manager. To view problems for all systems managed by IBM Flex System Manager, click the All Problems link. 2. Click on the problem listed in the Name column that you want to work with. This will display the properties of the selected problem. Enable or disable problem reporting for an individual Service and Support Manager monitored resource. Use the following task to enable or disable transmission of serviceable hardware problems to IBM support for an individual monitored resource. About this task Service and Support Manager uses the integrated Electronic Service Agent tool to securely transmit serviceable hardware problems to IBM support. For a detailed overview see the Service and Support Manager Problem reporting topic listed below. Note: This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task: Use the following task to enable or disable problem reporting for a monitored resource: Procedure 1. On the Chassis Manager page, click Resource Explorer under General Actions. 2. Select the Service and Support Group and select Monitored Systems. 3. Select the system that you want to enable or disable problem reporting for. 4. Click Actions and select Properties. 5. Select the Service and Support tab. If no Service and Support tab is available, this system is currently ineligible for monitoring by Service and Support Manager. 6. On the Service and Support tab, click Edit, and select either Disabled or Enabled in the problem reporting field, and click OK to save your changes. Chapter 2. IBM Flex System Manager Service and Support Manager 19

26 Note: If Edit is disabled, Electronic Service Agent may not be activated. Use the Getting Started Wizard to configure the Electronic Service Agent tool to securely transmit serviceable hardware problems to IBM support. Manually report problems to IBM support Use the steps in this topic to manually submit a problem to IBM support. About this task Service and Support Manager automatically detects serviceable hardware problems and collects supporting data for serviceable hardware problems that occur on your monitored endpoint systems. The Electronic Service Agent tool is integrated with Service and Support Manager and automatically transmits serviceable hardware problems and associated support files to IBM support. However, you can manually report problems that have not already been automatically reported. Note: This topic describes how to access this task in the IBM Flex System Manager Web user interface. If you are using the IBM FSM Explorer, use the finder at the top of the user interface (shown here) to locate this task: Note: You cannot manually report problems if Service and Support Manager has already automatically detected and reported this serviceable hardware problem. Tip: You can configure problem reporting settings to allow users to submit problems manually. If you want to disable automatic problem reporting for one or more systems, you can navigate to the Service Agent settings tab and specify Do not report problems automatically or Customize. Procedure 1. On the Plug-ins tab of the Home page, click Status Manager. On the Status Manager page, under Status Tasks, click View Problems. 2. Click on the problem listed in the Name column that you want to work with. This will display the properties of the selected problem. 3. Click on the Service tab. 4. Select Actions > Submit this problem to IBM. The Submit this problem to IBM action is only available for problems with a status of Held for user submission, Administrator Notification, or Failed. To view the current status of the problem, see the Problem Status field located within the Problem summary area of the Service tab. Manually submit a service request using Service and Support Manager Use the steps in this topic to submit a service request to IBM support. About this task Note: 20 Service and Support Manager (Electronic Service Agent)

Flex System Chassis Management Module User's Guide (For Type 7893, 8721, and 8724 chassis only)

Flex System Chassis Management Module User's Guide (For Type 7893, 8721, and 8724 chassis only) Flex System Chassis Management Module User's Guide (For Type 7893, 8721, and 8724 chassis only) Note Before using this information and the product it supports, read the general information in Appendix

More information

System i and System p. Customer service, support, and troubleshooting

System i and System p. Customer service, support, and troubleshooting System i and System p Customer service, support, and troubleshooting System i and System p Customer service, support, and troubleshooting Note Before using this information and the product it supports,

More information

This presentation introduces you to the new call home feature in IBM PureApplication System V2.0.

This presentation introduces you to the new call home feature in IBM PureApplication System V2.0. This presentation introduces you to the new call home feature in IBM PureApplication System V2.0. Page 1 of 19 This slide shows the agenda, which covers the process flow, user interface, commandline interface

More information

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide

Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Dell SupportAssist Version 2.0 for Dell OpenManage Essentials Quick Start Guide Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer.

More information

IBM Endpoint Manager Version 9.1. Patch Management for Red Hat Enterprise Linux User's Guide

IBM Endpoint Manager Version 9.1. Patch Management for Red Hat Enterprise Linux User's Guide IBM Endpoint Manager Version 9.1 Patch Management for Red Hat Enterprise Linux User's Guide IBM Endpoint Manager Version 9.1 Patch Management for Red Hat Enterprise Linux User's Guide Note Before using

More information

Systems Management Advanced job scheduler

Systems Management Advanced job scheduler System i Systems Management Advanced job scheduler Version 5 Release 4 System i Systems Management Advanced job scheduler Version 5 Release 4 Note Before using this information and the product it supports,

More information

Installing and Configuring vcloud Connector

Installing and Configuring vcloud Connector Installing and Configuring vcloud Connector vcloud Connector 2.7.0 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new

More information

GE Measurement & Control. Remote Comms System. Installation and User Reference Guide

GE Measurement & Control. Remote Comms System. Installation and User Reference Guide GE Measurement & Control Remote Comms System Installation and User Reference Guide Contents BENEFITS OF REMOTE COMMS SYSTEM... 1 HOW THE REMOTE COMMS SYSTEM WORKS... 3 COMPONENTS OF REMOTE COMMS SYSTEM...

More information

IBM Sterling Control Center

IBM Sterling Control Center IBM Sterling Control Center System Administration Guide Version 5.3 This edition applies to the 5.3 Version of IBM Sterling Control Center and to all subsequent releases and modifications until otherwise

More information

WhatsUp Gold v16.3 Installation and Configuration Guide

WhatsUp Gold v16.3 Installation and Configuration Guide WhatsUp Gold v16.3 Installation and Configuration Guide Contents Installing and Configuring WhatsUp Gold using WhatsUp Setup Installation Overview... 1 Overview... 1 Security considerations... 2 Standard

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER QUICK-START GUIDE FOR THE ENTERPRISE EDITION Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not

More information

Docufide Client Installation Guide for Windows

Docufide Client Installation Guide for Windows Docufide Client Installation Guide for Windows This document describes the installation and operation of the Docufide Client application at the sending school installation site. The intended audience is

More information

IBM Security QRadar Vulnerability Manager Version 7.2.1. User Guide

IBM Security QRadar Vulnerability Manager Version 7.2.1. User Guide IBM Security QRadar Vulnerability Manager Version 7.2.1 User Guide Note Before using this information and the product that it supports, read the information in Notices on page 61. Copyright IBM Corporation

More information

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream

User Manual. Onsight Management Suite Version 5.1. Another Innovation by Librestream User Manual Onsight Management Suite Version 5.1 Another Innovation by Librestream Doc #: 400075-06 May 2012 Information in this document is subject to change without notice. Reproduction in any manner

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.3.2 Issue 1 December 2014 Contents Chapter 1: Getting Started... 4 Messaging overview... 4 Prerequisites... 4 Accessing your mailbox from any phone... 4 Accessing the

More information

Installing and Configuring vcenter Support Assistant

Installing and Configuring vcenter Support Assistant Installing and Configuring vcenter Support Assistant vcenter Support Assistant 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced

More information

Change Management for Rational DOORS User s Guide

Change Management for Rational DOORS User s Guide Change Management for Rational DOORS User s Guide Before using this information, read the general information under Appendix: Notices on page 58. This edition applies to Change Management for Rational

More information

Avaya Network Configuration Manager User Guide

Avaya Network Configuration Manager User Guide Avaya Network Configuration Manager User Guide May 2004 Avaya Network Configuration Manager User Guide Copyright Avaya Inc. 2004 ALL RIGHTS RESERVED The products, specifications, and other technical information

More information

ServerView Inventory Manager

ServerView Inventory Manager User Guide - English FUJITSU Software ServerView Suite ServerView Inventory Manager ServerView Operations Manager V6.21 Edition October 2013 Comments Suggestions Corrections The User Documentation Department

More information

IBM Information Server

IBM Information Server IBM Information Server Version 8 Release 1 IBM Information Server Administration Guide SC18-9929-01 IBM Information Server Version 8 Release 1 IBM Information Server Administration Guide SC18-9929-01

More information

Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012. October 2013

Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012. October 2013 Sage HRMS 2014 Sage Employee Self Service Tech Installation Guide for Windows 2003, 2008, and 2012 October 2013 This is a publication of Sage Software, Inc. Document version: October 17, 2013 Copyright

More information

MailEnable Connector for Microsoft Outlook

MailEnable Connector for Microsoft Outlook MailEnable Connector for Microsoft Outlook Version 2.23 This guide describes the installation and functionality of the MailEnable Connector for Microsoft Outlook. Features The MailEnable Connector for

More information

Novell ZENworks Asset Management 7.5

Novell ZENworks Asset Management 7.5 Novell ZENworks Asset Management 7.5 w w w. n o v e l l. c o m October 2006 USING THE WEB CONSOLE Table Of Contents Getting Started with ZENworks Asset Management Web Console... 1 How to Get Started...

More information

Remote Control 5.1.2. Tivoli Endpoint Manager - TRC User's Guide

Remote Control 5.1.2. Tivoli Endpoint Manager - TRC User's Guide Tivoli Remote Control 5.1.2 Tivoli Endpoint Manager - TRC User's Guide Tivoli Remote Control 5.1.2 Tivoli Endpoint Manager - TRC User's Guide Note Before using this information and the product it supports,

More information

Installing and Configuring DB2 10, WebSphere Application Server v8 & Maximo Asset Management

Installing and Configuring DB2 10, WebSphere Application Server v8 & Maximo Asset Management IBM Tivoli Software Maximo Asset Management Installing and Configuring DB2 10, WebSphere Application Server v8 & Maximo Asset Management Document version 1.0 Rick McGovern Staff Software Engineer IBM Maximo

More information

IBM Endpoint Manager Version 9.2. Patch Management for SUSE Linux Enterprise User's Guide

IBM Endpoint Manager Version 9.2. Patch Management for SUSE Linux Enterprise User's Guide IBM Endpoint Manager Version 9.2 Patch Management for SUSE Linux Enterprise User's Guide IBM Endpoint Manager Version 9.2 Patch Management for SUSE Linux Enterprise User's Guide Note Before using this

More information

WhatsUpGold. v3.0. WhatsConnected User Guide

WhatsUpGold. v3.0. WhatsConnected User Guide WhatsUpGold v3.0 WhatsConnected User Guide Contents CHAPTER 1 Welcome to WhatsConnected Finding more information and updates... 2 Sending feedback... 3 CHAPTER 2 Installing and Configuring WhatsConnected

More information

Business Intelligence Tutorial

Business Intelligence Tutorial IBM DB2 Universal Database Business Intelligence Tutorial Version 7 IBM DB2 Universal Database Business Intelligence Tutorial Version 7 Before using this information and the product it supports, be sure

More information

NETWRIX EVENT LOG MANAGER

NETWRIX EVENT LOG MANAGER NETWRIX EVENT LOG MANAGER ADMINISTRATOR S GUIDE Product Version: 4.0 July/2012. Legal Notice The information in this publication is furnished for information use only, and does not constitute a commitment

More information

Installing the LotusLive TM Package for Salesforce.com

Installing the LotusLive TM Package for Salesforce.com Installing the LotusLive TM Package for Salesforce.com Before you install Make sure that Team Selling and Account Teams are enabled. To enable Team Selling: Select Setup > Customize > Opportunity > Opportunity

More information

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions

Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions HOSTING Administrator Control Panel / Quick Reference Guide Page 1 of 9 Outlook Profile Setup Guide Exchange 2010 Quick Start and Detailed Instructions Exchange 2010 Outlook Profile Setup Page 2 of 9 Exchange

More information

NETWRIX USER ACTIVITY VIDEO REPORTER

NETWRIX USER ACTIVITY VIDEO REPORTER NETWRIX USER ACTIVITY VIDEO REPORTER ADMINISTRATOR S GUIDE Product Version: 1.0 January 2013. Legal Notice The information in this publication is furnished for information use only, and does not constitute

More information

2012 Teklynx Newco SAS, All rights reserved.

2012 Teklynx Newco SAS, All rights reserved. D A T A B A S E M A N A G E R DMAN-US- 01/01/12 The information in this manual is not binding and may be modified without prior notice. Supply of the software described in this manual is subject to a user

More information

LifeSize Control Installation Guide

LifeSize Control Installation Guide LifeSize Control Installation Guide April 2005 Part Number 132-00001-001, Version 1.0 Copyright Notice Copyright 2005 LifeSize Communications. All rights reserved. LifeSize Communications has made every

More information

IBM WebSphere Application Server Version 7.0

IBM WebSphere Application Server Version 7.0 IBM WebSphere Application Server Version 7.0 Centralized Installation Manager for IBM WebSphere Application Server Network Deployment Version 7.0 Note: Before using this information, be sure to read the

More information

MadCap Software. Upgrading Guide. Pulse

MadCap Software. Upgrading Guide. Pulse MadCap Software Upgrading Guide Pulse Copyright 2014 MadCap Software. All rights reserved. Information in this document is subject to change without notice. The software described in this document is furnished

More information

Using WhatsUp IP Address Manager 1.0

Using WhatsUp IP Address Manager 1.0 Using WhatsUp IP Address Manager 1.0 Contents Table of Contents Welcome to WhatsUp IP Address Manager Finding more information and updates... 1 Sending feedback... 2 Installing and Licensing IP Address

More information

Troubleshooting File and Printer Sharing in Microsoft Windows XP

Troubleshooting File and Printer Sharing in Microsoft Windows XP Operating System Troubleshooting File and Printer Sharing in Microsoft Windows XP Microsoft Corporation Published: November 2003 Updated: August 2004 Abstract File and printer sharing for Microsoft Windows

More information

CounterACT Plugin Configuration Guide for ForeScout Mobile Integration Module MaaS360 Version 1.0.1. ForeScout Mobile

CounterACT Plugin Configuration Guide for ForeScout Mobile Integration Module MaaS360 Version 1.0.1. ForeScout Mobile CounterACT Plugin Configuration Guide for ForeScout Mobile Integration Module Version 1.0.1 ForeScout Mobile Table of Contents About the Integration... 3 ForeScout MDM... 3 Additional Documentation...

More information

CommandCenter Secure Gateway User Guide Release 6.0

CommandCenter Secure Gateway User Guide Release 6.0 CommandCenter Secure Gateway User Guide Release 6.0 Copyright 2014 Raritan, Inc. CC-0X-v6.0-E April 2014 255-80-3100-00 This document contains proprietary information that is protected by copyright. All

More information

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide

Exchange 2010. Outlook Profile/POP/IMAP/SMTP Setup Guide Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide September, 2013 Exchange 2010 Outlook Profile/POP/IMAP/SMTP Setup Guide i Contents Exchange 2010 Outlook Profile Configuration... 1 Outlook Profile

More information

IBM WebSphere Adapter for PeopleSoft Enterprise 6.2.0. Quick Start Tutorials

IBM WebSphere Adapter for PeopleSoft Enterprise 6.2.0. Quick Start Tutorials IBM WebSphere Adapter for PeopleSoft Enterprise 6.2.0 Quick Start Tutorials Note: Before using this information and the product it supports, read the information in "Notices" on page 94. This edition applies

More information

WhatsUp Gold v16.1 Installation and Configuration Guide

WhatsUp Gold v16.1 Installation and Configuration Guide WhatsUp Gold v16.1 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.1 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

2009 Braton Groupe sarl, All rights reserved.

2009 Braton Groupe sarl, All rights reserved. D A T A B A S E M A N A G E R U S E R M A N U A L The information in this manual is not binding and may be modified without prior notice. Supply of the software described in this manual is subject to a

More information

IBM Security QRadar SIEM Version 7.1.0 MR1. Administration Guide

IBM Security QRadar SIEM Version 7.1.0 MR1. Administration Guide IBM Security QRadar SIEM Version 7..0 MR Administration Guide Note: Before using this information and the product that it supports, read the information in Notices and Trademarks on page 07. Copyright

More information

Kaseya Server Instal ation User Guide June 6, 2008

Kaseya Server Instal ation User Guide June 6, 2008 Kaseya Server Installation User Guide June 6, 2008 About Kaseya Kaseya is a global provider of IT automation software for IT Solution Providers and Public and Private Sector IT organizations. Kaseya's

More information

vcenter Support Assistant User's Guide

vcenter Support Assistant User's Guide vcenter Support Assistant 5.5 This document supports the version of each product listed and supports all subsequent versions until the document is replaced by a new edition. To check for more recent editions

More information

Installing and Configuring vcenter Multi-Hypervisor Manager

Installing and Configuring vcenter Multi-Hypervisor Manager Installing and Configuring vcenter Multi-Hypervisor Manager vcenter Server 5.1 vcenter Multi-Hypervisor Manager 1.1 This document supports the version of each product listed and supports all subsequent

More information

Quick Install Guide. Lumension Endpoint Management and Security Suite 7.1

Quick Install Guide. Lumension Endpoint Management and Security Suite 7.1 Quick Install Guide Lumension Endpoint Management and Security Suite 7.1 Lumension Endpoint Management and Security Suite - 2 - Notices Version Information Lumension Endpoint Management and Security Suite

More information

Server Installation Guide ZENworks Patch Management 6.4 SP2

Server Installation Guide ZENworks Patch Management 6.4 SP2 Server Installation Guide ZENworks Patch Management 6.4 SP2 02_016N 6.4SP2 Server Installation Guide - 2 - Notices Version Information ZENworks Patch Management Server Installation Guide - ZENworks Patch

More information

Windows Firewall Configuration with Group Policy for SyAM System Client Installation

Windows Firewall Configuration with Group Policy for SyAM System Client Installation with Group Policy for SyAM System Client Installation SyAM System Client can be deployed to systems on your network using SyAM Management Utilities. If Windows Firewall is enabled on target systems, it

More information

Transaction Monitoring Version 8.1.3 for AIX, Linux, and Windows. Reference IBM

Transaction Monitoring Version 8.1.3 for AIX, Linux, and Windows. Reference IBM Transaction Monitoring Version 8.1.3 for AIX, Linux, and Windows Reference IBM Note Before using this information and the product it supports, read the information in Notices. This edition applies to V8.1.3

More information

GFI MailArchiver for Exchange 4. Manual. By GFI Software

GFI MailArchiver for Exchange 4. Manual. By GFI Software GFI MailArchiver for Exchange 4 Manual By GFI Software http://www.gfi.com Email: info@gfi.com Information in this document is subject to change without notice. Companies, names, and data used in examples

More information

Digipass Plug-In for IAS. IAS Plug-In IAS. Microsoft's Internet Authentication Service. Installation Guide

Digipass Plug-In for IAS. IAS Plug-In IAS. Microsoft's Internet Authentication Service. Installation Guide Digipass Plug-In for IAS IAS Plug-In IAS Microsoft's Internet Authentication Service Installation Guide Disclaimer of Warranties and Limitations of Liabilities Disclaimer of Warranties and Limitations

More information

Administrator s Guide

Administrator s Guide Administrator s Guide Citrix Network Manager for MetaFrame XPe Version 1.0 Citrix Systems, Inc. Information in this document is subject to change without notice. Companies, names, and data used in examples

More information

Setting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010

Setting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010 Setting Up a Unisphere Management Station for the VNX Series P/N 300-011-796 Revision A01 January 5, 2010 This document describes the different types of Unisphere management stations and tells how to install

More information

ZENworks 11 Support Pack 4 Full Disk Encryption Agent Reference. May 2016

ZENworks 11 Support Pack 4 Full Disk Encryption Agent Reference. May 2016 ZENworks 11 Support Pack 4 Full Disk Encryption Agent Reference May 2016 Legal Notice For information about legal notices, trademarks, disclaimers, warranties, export and other use restrictions, U.S. Government

More information

NMS300 Network Management System

NMS300 Network Management System NMS300 Network Management System User Manual June 2013 202-11289-01 350 East Plumeria Drive San Jose, CA 95134 USA Support Thank you for purchasing this NETGEAR product. After installing your device, locate

More information

Single Sign-On Guide for Blackbaud NetCommunity and The Patron Edge Online

Single Sign-On Guide for Blackbaud NetCommunity and The Patron Edge Online Single Sign-On Guide for Blackbaud NetCommunity and The Patron Edge Online 062212 2012 Blackbaud, Inc. This publication, or any part thereof, may not be reproduced or transmitted in any form or by any

More information

DEPLOYMENT GUIDE Version 1.1. Deploying F5 with Oracle Application Server 10g

DEPLOYMENT GUIDE Version 1.1. Deploying F5 with Oracle Application Server 10g DEPLOYMENT GUIDE Version 1.1 Deploying F5 with Oracle Application Server 10g Table of Contents Table of Contents Introducing the F5 and Oracle 10g configuration Prerequisites and configuration notes...1-1

More information

BMC Performance Manager Portal Monitoring and Management Guide

BMC Performance Manager Portal Monitoring and Management Guide BMC Performance Manager Portal Monitoring and Management Guide Supporting BMC Performance Manager Portal 2.7 Remote Service Monitor 2.7 April 2009 www.bmc.com Contacting BMC Software You can access the

More information

USER GUIDE: MaaS360 Services

USER GUIDE: MaaS360 Services USER GUIDE: MaaS360 Services 05.2010 Copyright 2010 Fiberlink Corporation. All rights reserved. Information in this document is subject to change without notice. The software described in this document

More information

Integrating LANGuardian with Active Directory

Integrating LANGuardian with Active Directory Integrating LANGuardian with Active Directory 01 February 2012 This document describes how to integrate LANGuardian with Microsoft Windows Server and Active Directory. Overview With the optional Identity

More information

WhatsUp Gold v16.2 Installation and Configuration Guide

WhatsUp Gold v16.2 Installation and Configuration Guide WhatsUp Gold v16.2 Installation and Configuration Guide Contents Installing and Configuring Ipswitch WhatsUp Gold v16.2 using WhatsUp Setup Installing WhatsUp Gold using WhatsUp Setup... 1 Security guidelines

More information

Configuring Network Load Balancing with Cerberus FTP Server

Configuring Network Load Balancing with Cerberus FTP Server Configuring Network Load Balancing with Cerberus FTP Server May 2016 Version 1.0 1 Introduction Purpose This guide will discuss how to install and configure Network Load Balancing on Windows Server 2012

More information

Operating System Installation Guide

Operating System Installation Guide Operating System Installation Guide This guide provides instructions on the following: Installing the Windows Server 2008 operating systems on page 1 Installing the Windows Small Business Server 2011 operating

More information

Application Notes for Configuring Dorado Software Redcell Enterprise Bundle using SNMP with Avaya Communication Manager - Issue 1.

Application Notes for Configuring Dorado Software Redcell Enterprise Bundle using SNMP with Avaya Communication Manager - Issue 1. Avaya Solution & Interoperability Test Lab Application Notes for Configuring Dorado Software Redcell Enterprise Bundle using SNMP with Avaya Communication Manager - Issue 1.0 Abstract These Application

More information

Sitecore is a trademark of Sitecore A/S. All other brand and product names are the property of their respective holders.

Sitecore is a trademark of Sitecore A/S. All other brand and product names are the property of their respective holders. Newsletter Module User Manual Author: Sitecore A/S, Date: November 2003 Release: Release 4.0 Language: English Sitecore is a trademark of Sitecore A/S. All other brand and product names are the property

More information

ALTIRIS Software Delivery Solution for Windows 6.1 SP3 Product Guide

ALTIRIS Software Delivery Solution for Windows 6.1 SP3 Product Guide ALTIRIS Software Delivery Solution for Windows 6.1 SP3 Product Guide Notice Altiris Software Delivery Solution for Windows 6.1 SP3 Product Guide 2007 Altiris, Inc. All rights reserved. Document Date: February

More information

Testing and Restoring the Nasuni Filer in a Disaster Recovery Scenario

Testing and Restoring the Nasuni Filer in a Disaster Recovery Scenario Testing and Restoring the Nasuni Filer in a Disaster Recovery Scenario Version 7.2 November 2015 Last modified: November 3, 2015 2015 Nasuni Corporation All Rights Reserved Document Information Testing

More information

Customer Tips. Configuration and Use of the MeterAssistant Option. for the user. Purpose. Xerox Device Configuration. Xerox Multifunction Devices

Customer Tips. Configuration and Use of the MeterAssistant Option. for the user. Purpose. Xerox Device Configuration. Xerox Multifunction Devices Xerox Multifunction Devices Customer Tips June 21, 2006 This document applies to the Xerox products This indicated document in the applies table to below. these For Xerox some products: products, it is

More information

Bitrix Site Manager ASP.NET. Installation Guide

Bitrix Site Manager ASP.NET. Installation Guide Bitrix Site Manager ASP.NET Installation Guide Contents Introduction... 4 Chapter 1. Checking for IIS Installation... 5 Chapter 2. Using An Archive File to Install Bitrix Site Manager ASP.NET... 7 Preliminary

More information

Installation Guide. Wyse S Class Conversion to ThinOS. Wyse Simple Imager TM Release 2.0.2. Issue: 092611 PN: 883887-04L Rev. C

Installation Guide. Wyse S Class Conversion to ThinOS. Wyse Simple Imager TM Release 2.0.2. Issue: 092611 PN: 883887-04L Rev. C Installation Guide Wyse S Class Conversion to ThinOS Wyse Simple Imager TM Release 2.0.2 Issue: 092611 PN: 883887-04L Rev. C Copyright Notices 2011, Wyse Technology Inc. All rights reserved. This manual

More information

Getting Started with IntelleView POS Administrator Software

Getting Started with IntelleView POS Administrator Software Getting Started with IntelleView POS Administrator Software Administrator s Guide for Software Version 1.2 About this Guide This administrator s guide explains how to start using your IntelleView POS (IntelleView)

More information

PrintFleet Local Beacon

PrintFleet Local Beacon PrintFleet Local Beacon User Guide Version 2.5.15 as of March 3, 2008. 2008 PrintFleet Inc. All rights reserved. Copyright 2008 PrintFleet Inc. All rights reserved. PrintFleet Local Beacon User Guide.

More information

TELSTRA BUSINESS MAIL QUICK REFERENCE GUIDE

TELSTRA BUSINESS MAIL QUICK REFERENCE GUIDE 1.1 Introduction 01 1.2 The Checklist 02 1.3 Business Mail Requirements 03 1.4 Downloading & Installing Outlook 2003 04 BEFORE YOU START 1.1 INTRODUCTION 1.1.1 Who this Guide is For 1.1.2 What s in this

More information

HUAWEI 9000 HD Video Endpoint V100R011. Security Maintenance. Issue 02. Date 2013-05-28 HUAWEI TECHNOLOGIES CO., LTD.

HUAWEI 9000 HD Video Endpoint V100R011. Security Maintenance. Issue 02. Date 2013-05-28 HUAWEI TECHNOLOGIES CO., LTD. V100R011 Issue 02 Date 2013-05-28 HUAWEI TECHNOLOGIES CO., LTD. 2013. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent

More information

RelayClinical Service Feature Guide RelayClinical Notify

RelayClinical Service Feature Guide RelayClinical Notify RelayClinical Service Feature Guide RelayClinical Notify Release 15.11 November 2015 Health Connections Brought to Life Table of Contents Overview... 3 Benefits... 3 Models... 3 Alternate Deployment Option...

More information

Portions of this product were created using LEADTOOLS 1991-2009 LEAD Technologies, Inc. ALL RIGHTS RESERVED.

Portions of this product were created using LEADTOOLS 1991-2009 LEAD Technologies, Inc. ALL RIGHTS RESERVED. Installation Guide Lenel OnGuard 2009 Installation Guide, product version 6.3. This guide is item number DOC-110, revision 1.038, May 2009 Copyright 1992-2009 Lenel Systems International, Inc. Information

More information

Security Guidelines for MapInfo Discovery 1.1

Security Guidelines for MapInfo Discovery 1.1 Security Guidelines for MapInfo Discovery 1.1 This paper provides guidelines and detailed instructions for improving the security of your Mapinfo Discovery deployment. In this document: Overview.........................................

More information

ProSafe Plus Switch Utility

ProSafe Plus Switch Utility ProSafe Plus Switch Utility User Guide 350 East Plumeria Drive San Jose, CA 95134 USA September 2010 202-10524-03 v1.0 ProSafe Plus Switch Utility User Guide 2010 NETGEAR, Inc. All rights reserved. No

More information

IBM Campaign Version-independent Integration with IBM Engage Version 1 Release 3 April 8, 2016. Integration Guide IBM

IBM Campaign Version-independent Integration with IBM Engage Version 1 Release 3 April 8, 2016. Integration Guide IBM IBM Campaign Version-independent Integration with IBM Engage Version 1 Release 3 April 8, 2016 Integration Guide IBM Note Before using this information and the product it supports, read the information

More information

DiskPulse DISK CHANGE MONITOR

DiskPulse DISK CHANGE MONITOR DiskPulse DISK CHANGE MONITOR User Manual Version 7.9 Oct 2015 www.diskpulse.com info@flexense.com 1 1 DiskPulse Overview...3 2 DiskPulse Product Versions...5 3 Using Desktop Product Version...6 3.1 Product

More information

Configuration Manual

Configuration Manual Configuration Manual Page 1 of 20 Table of Contents Chronicall Setup...3 Standard Installation...3 Non-standard Installation (Recording Library on Separate machine)...8 Configuring Call Recording through

More information

DEPLOYMENT GUIDE Version 1.2. Deploying F5 with Oracle E-Business Suite 12

DEPLOYMENT GUIDE Version 1.2. Deploying F5 with Oracle E-Business Suite 12 DEPLOYMENT GUIDE Version 1.2 Deploying F5 with Oracle E-Business Suite 12 Table of Contents Table of Contents Introducing the BIG-IP LTM Oracle E-Business Suite 12 configuration Prerequisites and configuration

More information

WhatsUp Gold v16.2 Database Migration and Management Guide

WhatsUp Gold v16.2 Database Migration and Management Guide WhatsUp Gold v16.2 Database Migration and Management Guide Contents CHAPTER 1 How to use this guide CHAPTER 2 Migrating the WhatsUp Gold Microsoft SQL Server 2008 R2 Express Edition database to Microsoft

More information

MaaS360 Cloud Extender

MaaS360 Cloud Extender MaaS360 Cloud Extender Installation Guide Copyright 2013 Fiberlink Communications Corporation. All rights reserved. Information in this document is subject to change without notice. The software described

More information

IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent Version 6.3.1 Fix Pack 2.

IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent Version 6.3.1 Fix Pack 2. IBM Tivoli Composite Application Manager for Microsoft Applications: Microsoft Exchange Server Agent Version 6.3.1 Fix Pack 2 Reference IBM Tivoli Composite Application Manager for Microsoft Applications:

More information

Setting up Hyper-V for 2X VirtualDesktopServer Manual

Setting up Hyper-V for 2X VirtualDesktopServer Manual Setting up Hyper-V for 2X VirtualDesktopServer Manual URL: www.2x.com E-mail: info@2x.com Information in this document is subject to change without notice. Companies, names, and data used in examples herein

More information

Instructions for Microsoft Outlook 2003

Instructions for Microsoft Outlook 2003 ElkhartNet, Inc. is dedicated to providing our email customers with excellent service and support. In a targeted effort to reduce SPAM and to provide more secure and faster email, we are changing our outgoing

More information

MaaS360 On-Premises Cloud Extender

MaaS360 On-Premises Cloud Extender MaaS360 On-Premises Cloud Extender Installation Guide Copyright 2014 Fiberlink Communications Corporation. All rights reserved. Information in this document is subject to change without notice. The software

More information

Documentum Content Distribution Services TM Administration Guide

Documentum Content Distribution Services TM Administration Guide Documentum Content Distribution Services TM Administration Guide Version 5.3 SP5 August 2007 Copyright 1994-2007 EMC Corporation. All rights reserved. Table of Contents Preface... 7 Chapter 1 Introducing

More information

Installation Guide. Wyse VX0LE Conversion to ThinOS. Wyse Simple Imager TM Release 2.0.2 Wyse Device Manager TM Release 4.8.5

Installation Guide. Wyse VX0LE Conversion to ThinOS. Wyse Simple Imager TM Release 2.0.2 Wyse Device Manager TM Release 4.8.5 Installation Guide Wyse VX0LE Conversion to ThinOS Wyse Simple Imager TM Release 2.0.2 Wyse Device Manager TM Release 4.8.5 Issue: 070111 PN: 883887-05L Rev. B Copyright Notices 2011, Wyse Technology Inc.

More information

How to Configure Microsoft System Operation Manager to Monitor Active Directory, Group Policy and Exchange Changes Using NetWrix Active Directory

How to Configure Microsoft System Operation Manager to Monitor Active Directory, Group Policy and Exchange Changes Using NetWrix Active Directory How to Configure Microsoft System Operation Manager to Monitor Active Directory, Group Policy and Exchange Changes Using NetWrix Active Directory Change Reporter Table of Contents General Information...

More information

Brocade Enterprise SAN Switch Module for IBM eserver BladeCenter Brocade Entry SAN Switch Module for IBM eserver BladeCenter

Brocade Enterprise SAN Switch Module for IBM eserver BladeCenter Brocade Entry SAN Switch Module for IBM eserver BladeCenter Release Notes: Brocade Enterprise SAN Switch Module for IBM eserver BladeCenter Brocade Entry SAN Switch Module for IBM eserver BladeCenter Note: Before using this information and the product that it supports,

More information

Sage HRMS 2012 Sage Employee Self Service. Technical Installation Guide for Windows Server 2003 and Windows Server 2008

Sage HRMS 2012 Sage Employee Self Service. Technical Installation Guide for Windows Server 2003 and Windows Server 2008 Sage HRMS 2012 Sage Employee Self Service Technical Installation Guide for Windows Server 2003 and Windows Server 2008 2011 Sage Software, Inc. All rights reserved. Sage, the Sage logos, and the Sage product

More information

Adaptive Log Exporter Users Guide

Adaptive Log Exporter Users Guide IBM Security QRadar Version 7.1.0 (MR1) Note: Before using this information and the product that it supports, read the information in Notices and Trademarks on page page 119. Copyright IBM Corp. 2012,

More information

WhatsUp Gold v16.1 Database Migration and Management Guide Learn how to migrate a WhatsUp Gold database from Microsoft SQL Server 2008 R2 Express

WhatsUp Gold v16.1 Database Migration and Management Guide Learn how to migrate a WhatsUp Gold database from Microsoft SQL Server 2008 R2 Express WhatsUp Gold v16.1 Database Migration and Management Guide Learn how to migrate a WhatsUp Gold database from Microsoft SQL Server 2008 R2 Express Edition to Microsoft SQL Server 2005, 2008, or 2008 R2

More information

Integrate Check Point Firewall

Integrate Check Point Firewall Integrate Check Point Firewall EventTracker Enterprise Publication Date: Oct.26, 2015 EventTracker 8815 Centre Park Drive Columbia MD 21045 www.eventtracker.com Abstract The purpose of this document is

More information

Administering Cisco ISE

Administering Cisco ISE CHAPTER 8 This chapter describes the administrative activities for the Cisco Identity Services Engine (ISE) and how to perform them. The following topics are covered: Logging In, page 8-1 System Time and

More information