Journey chain Accessibility Checklist

Transcription

1 1. Accessing information regarding proposed trip Is there a publicly advertised local transport information number in your area? Is there a publicly advertised local transport information centre in your area? Is there a publicly advertised local transport information web site? Web site address: Are there other publicly advertised information sources with transport information? Specify: 2. Obtaining information regarding proposed trip Were you able to obtain information about the trip successfully? Was the information available in the following format: By phone? As printed material? As on screen material? Was the quality of the information sufficient in terms of: Accuracy? Detail? Availability of information relevant to disabled people in terms of: Access routes? Interchange? Nature of bus/tram/train? Availability of information on fares and concessions? 3 Journey from start point to bus stop Were there sufficient dished pavements? Were there appropriate tactile surfaces? Was the route barrier free? Was the state of the pavements good? Was there ramped access at the stop? Were the gradients appropriate (not too steep)? Were road crossing facilities appropriate in terms of: Traffic lights for pedestrians? Crossings for pedestrians? Audible signals?

2 4 Bus stop environment Bus stop: Was there a shelter? Were there seats? Was there any service/route information? Was there adequate lighting? Were the kerb/platform heights appropriate? 5 Getting on the bus and getting seated Was it possible to see/hear the approaching bus? Is it possible for someone with sight/hearing impairment to communicate with the bus? Was the arrival notification sufficient and appropriate? Was the destination information and number sufficient in terms of: Visibility? Accuracy? Was the location of the correct access point clearly notified? Was access to the kerb edge barrier free? Was the system of opening and closing the doors appropriate? Automatically? Only on request? Was the driver/other staff courteous? Was the access to the travel position clear and obvious? 6 Journey on the bus Was there easy access to bell-pushes? Was there a marked priority seating position? Did the driver wait until you were in position before moving off? Were there any audible announcements regarding the next stop? Were there any visual announcements regarding the next stop? Was route/stops information on display? Was the ride smooth? Were handrails and hand holds sufficient and appropriate?

3 7 Getting off the bus Were there any audible announcements of arrival at stops? Were you able to inform the driver that you wished to get off? Was the approach to the stop smooth? Was the access to kerb sufficient and appropriate? Automatically? Only on request? 8 Interchange process Was the information on connecting services sufficient and appropriate? Were the directions and signage clear? Were there clearly marked access routes between services? Was there any use of tactile surfaces to mark routes? Were the operators aware of connecting passengers? Was personal assistance available? Was it provided: Automatically? Only on request? Was there a shelter? Were there seats? Was there any service/route information? Was there sufficient lighting? Were the kerb/platform heights appropriate? Were the toilets accessible? Were the catering facilities accessible? Was the platform access barrier free? Were the platform heights sufficient and appropriate?

4 9 Getting on the tram and getting seated Was it possible to see/hear the approaching tram? Is it possible for someone with sight/hearing impairment to communicate with tram? Was the arrival notification sufficient and appropriate? Was the destination information and number sufficient in terms of: Visibility? Accuracy? Was the location of the correct access point clearly notified? Was access to the platform edge barrier free? Was the system of opening and closing the doors appropriate? Automatically? Only on request? Was the driver/other staff courteous? Was the access to the travel position clear and obvious? 10 Journey on the tram Was there easy access to bell-pushes? Was there a marked priority seating position? Did the driver wait until you were in position before moving off? Were there any audible announcements regarding the next stop? Were there any visual announcements regarding the next stop? Was route/stops information on display? Was the ride smooth? Were handrails and hand holds sufficient and appropriate? 11 Getting off the tram Were there any audible announcements of arrival at stops? Were you able to inform the driver that you wished to get off? Was the approach to the stop smooth? Was the access to the platform sufficient and appropriate? Was the access facility used? Automatically? Only on request?

5 12 Journey from tram stop to final destination Tram stop: Were the platform heights appropriate? Was there adequate lighting? Route to destination: Was there ramped access at the stop? Were the gradients appropriate (not too steep)? Were there sufficient dished pavements? Were there appropriate tactile surfaces? Was the route barrier free? Was the state of the pavements good? Were road crossing facilities appropriate in terms of: Traffic lights for pedestrians? Crossings for pedestrians? Audible signals?