FIRST AID AND HEALTH & SAFETY TRAINING COURSES FOR THE WORKPLACE

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1 FIRST AID AND HEALTH & SAFETY TRAINING COURSES FOR THE WORKPLACE Excellence Quality Service Partnership 20 years delivering the best for less

2 Administration & Training School First Aid and Health & Safety Training Courses for the Workplace Contents 4. Nationwide Training Service 5. A Service Designed Around You 6. Training Standards and Delivery 7. Training Throughout the UK and N. Ireland 8. Business Accounts 9. Switch to Green Cross Training and Join the Excellent Company 10. Your Own Branded Portal 11. Your Portal Database 12. Life Saving First Aid Courses ( 3 Day ) 13. Life Saving First Aid Courses ( 2 Day / 1 Day / 1/2 Day ) 14. Additional Life Saving Courses Childcare First Aid Courses 17. Moving People Safely Course Health & Safety Courses The Advantages and Benefits of QCF Qualifications 22. First Aid at Work Regulations - What You Need to Know JAUPT APPROVED CENTRE AC

3 Nationwide Training Service How your company can benefit from choosing Green Cross Training saving of up to 50% 20 years servicing the first aid market Green Cross have been servicing the first aid training needs of business throughout the UK for over 20 years. Nationwide coverage including N. Ireland (External/In-house) We are able to offer a full range of scheduled First Aid and Health & Safety courses at venues in all major towns and cities in the UK. Training can also be delivered in house at your premises and or tailor made to suit your company s individual requirements. In 12 months we trained over 30,000 delgates in1500 locations We are flexible to train courses externally and in-house from blue chip companies, to SME s and independent businesses across all industry sectors including local authorities. Full time employed trainers all supplied with transport We employ a nationwide task force of qualified and industry experienced trainers, all supplied with a fully stocked training vehicle. Recognised training centre for TQUK offering (QCF) awards We are a *registered training centre for TQUK offering (QCF) accredited and certified qualifications in First Aid Training and Health & Safety Courses. More than just compliance a qualified first aider can mean all the difference between life and death and we want to be able to help every business make that difference for their employees and customers. Ayrtam Ryall - Managing Director 4

4 A Service Designed Around You Your staff trained at multiple sites across the UK externally or at your premises Business account training service at no extra cost Our business first aid training accounts are available throughout the UK which allows us to train your staff at multiple sites across the UK, at your premises or our external venues. Save up to 50% on your existing training provider With one competitive nationwide fixed pricing structure, including London, we can save you up to 50% on your existing training supplier. One point of contact for all bookings with a dedicated manager We can train your staff at multiple sites across the UK and N. Ireland with one point of contact for booking, invoicing and account management plus provide your business with a dedicated manager and own branded website portal. Ease of Switching to Green Cross Training We will make it smooth and straight forward for your business to switch your first aid training to us just let us know your requirements and let us take care of the rest. Online quotation in 24 hours Just visit our website select Business Accounts and complete our online enquiry form and you will receive a quote in 24 hours or call our sales office on No hassle, no matter how large or small the scale of your training requirements... it s quick and straight forward to do. From quote approval all you need to do is: 1. Select your training dates and courses. 2. Advise us on your delegates. 3. Let us take care of the rest with your dedicated account manger. Want a Quote? For further information call or visit and complete our Business Account Form to receive our quotation in 24 hours call I 5

5 Training Standards and Delivery Choosing the right training provider... New regulations implemented by HSE October 2013 The new regulations for first aid at work, implemented by the Health and Safety Executive (HSE) in October 2013, place a much greater responsibility on the employer and gives them more flexibility to choose the right training provider for their workplace needs. Registered diamond approved training centre for TQUK Awards TQUK is an Ofqual recognised awarding organisation. As a TQUK Awards *Diamond Approved Centre we provide first aid training in the workplace delivered to the highest standards required by the HSE and we can claim a 96% customer satisfaction rate from our delegates. Team of full time employed qualified trainers Our training and development department ensures that our team of fully employed, highly qualified trainers are constantly updated with any changes to legislation, and that they are subjected to a programme of professional development and assessment so that their skills are continuously updated. We constantly work to deliver the highest standards in quality, hands on, thoroughly practical, yet relaxed learning experience. This allows for same standards of training throughout the UK and N. Ireland. Bespoke training material This is backed up with comprehensive training materials, aimed at providing your staff with the essential skills, knowledge and confidence of how to save a life in emergency. I just wanted to pass my thanks onto you for the first aid session at our work day. Jan was absolutely brilliant and I don t know if she mentioned we had a genuine first aid incident during the session when one of the chaps fainted. It was very handy having her there. After the session so many people said how much would it be for Jan to come for the day and put together a session for maximum of participants? 96% of delegates would recommend our training courses Results taken from delegates continuous course comment survey Laura Wyatt - Canon Europe 6

6 Training throughout the UK and N. Ireland First Aid and Health & Safety courses at one national price... Full range of scheduled courses at our venues in the UK Green Cross Training are able to deliver a full range of scheduled first aid and Health & Safety courses at our training schools and venues in all major towns and cities throughout the UK and N. Ireland. In-house courses available at your premises We can also provide in-house training at your company premises on a date and at a time to suit you. The flexibility of an in-house course offers training at your convenience, with minimum disruption to your staff and a more effective solution to your needs. Standard core First Aid or Health and Safety These courses are available or we can tailor make bespoke courses to your company s individual requirements, as determined by your companies risk assessment. Choose the training that is right for your business To help keep Health and Safety compliance simple and ensure you know exactly what first aid training provisions you require for your business why not try our online calculator. Designed with the HSE guidelines you just have to simply complete two drop down boxes: 1. Hazard (Low Hazard - High Hazard) per type of business outlined. 2. Employees How many employees do you have? Then submit and it will return the level of cover your business requires and which courses are right for your first aiders. Want to Switch? For further information call or visit and complete our Business Account Form to receive our quotation in 24 hours call I 7

7 Business Accounts The smart way of working for staff training from one site to many sites across the UK, in-house and externally... Business first aid training accounts are available throughout the UK which cover both external courses at our venues and in-house courses at your premises. With a business account we can train your staff at multiple sites across the UK with one point of contact for bookings, invoicing, and account management plus provide you with a dedicated website portal to allow you to do the following: Book external or in-house courses anywhere in the UK. View at a glance training records per branch, store, outlet or office with certification expiry date. Full monthly management information reports. First Aider movies to refresh knowledge of key skills. Full monthly management accounts. All about Green Cross Easy Switch We will make it smooth and straight forward to switch your first aid training to us with one fixed price for training throughout the UK and N. Ireland. Once on board we will allocate you a dedicated account manager along with your website portal to look after all your requirements as a one stop shop. Cost Control Effective cost control with competitive fixed prices for up to 3 years including London. Online Booking 24/7 real-time online booking for external scheduled courses. Auto Reminders Automated reminder system 3 months prior to certificate expiry. Annual Planning Course dates for the year ahead to help you plan your delegates course dates. Dedicated Contact Dedicated account manager one person one phone number one address. Spending Report Spending report detailing number of courses, names of delegates, locations and prices. 8

8 Switch to Green Cross Training And join the excellent company... Our tailor made first aid management service has been servicing the needs of businesses, large and small, for over 20 years. We are currently sole provider to a large number of blue chip and corporate companies, some employing in excess of 200,000 staff. Why not join or extensive list of customers who are benefiting from the Green Cross Training tailored experience by switching to us for all your First Aid and Health & Safety training needs. Here are just a few highly satisfied customers some we have had for over 10 years. call I 9

9 Your Own Branded Portal With a Business account you have the option of your own branded training portal... The first aid training portal designed for you allows full control of your business training needs through our users and security management on the site. This features two levels for access to the portal: 1. Account Managers - can view all areas including booking courses. 2. Qualified First Aiders - can view training movies for skills refresher. Your own branded portal allows you to do the following: Book First Aid Training at any In-house location. Book First Aid Training at any External location. Check how many First Aiders you have in your branch/store/distribution centre or office. Check when First Aider Certificates are due to expire. The portal also has optional information on the following: Your First Aid Policies. First Aiders Questions and Answers. Movies and Leaflets that enable First Aiders to refresh their knowledge of key First Aid skills. (Home page of portal which allows access to your branded portal) 10

10 Your Portal Database Secure and optional features on portal... We can provide a tailor made database giving you the reassurance to maintain your first aiders compliance. Allows at a glance search on the portal of all first aiders in your company by name, location, branch/store and certificate expiry date. Re-call system for existing first aiders due to re-qualify. Up to date management information relating to details of all first aiders i.e. names, location and spend. New Database A survey can be conducted to collate information required to create a new database for each new customer. Existing Database Your existing database can be installed and utilised immediately with your own portal. This will allow you to utilise the first aiders facility to check how many first aiders you have per branch/store/distribution centre or office. For a demonstration of the portal and the flexible options it offers please contact and we will be delighted to arrange a demonstration. (Options available on your dedicated portal) call I 11

11 Life Saving First Aid Courses Choosing the right course for your business... Once you have identified your first aid training needs you can select from a 1, 2 or 3 day first aid course designed to provide your employees with the level of life saving skills they require in the work place. Level 3 Award in First Aid at Work (QCF) (SCQF Level 6 in Scotland) 3 Day Course Syllabus The Level 3 Award in First Aid at Work has two units that learners are required to complete in order to achieve the qualification. What will I learn? This course is split into 2 Units. By the end of Unit 1 you will be able to 1. Understand the role and responsibilities of a First Aider. 2. Be able to assess an incident. 3. Be able to manage an unresponsive casualty who is breathing normally. 4. Be able to manage an unresponsive casualty who is not breathing normally. 5. Be able to recognise and assist a casualty who is choking. 6. Be able to manage a casualty with external bleeding. 7. Be able to manage a casualty who is in shock. 8. Be able to manage a casualty with a minor injury. This course is split into 2 Units. By the end of Unit 2 you will be able to 1. Be able to conduct a secondary survey. 2. Be able to administer first aid to a casualty with injuries to bones, muscles and joints. 3. Be able to administer First Aid to a casualty with suspected head and spinal injuries. 4. Be able to administer First Aid to a casualty with suspected chest injuries. 5. Be able to administer First Aid to a casualty with burns and scalds. 6. Be able to administer First Aid to a casualty with an eye injury. 7. Be able to administer First Aid to a casualty with sudden poisoning. 8. Be able to administer First Aid to a casualty with anaphylaxis. 9. Be able to provide First Aid to a casualty with suspected major illness. 12

12 Life Saving First Aid Courses Choosing the right course for your business... Our re-qualification and annual refresher courses allows you to refresh your existing skills, with the re-qualification allowing re-validation of a FAW certificate. Level 2 Award in Emergency First Aid at Work (QCF) (SCQF Level 5 in Scotland) 1 Day Course Syllabus What will I learn? 1. Understand the role and responsibilities of a first aider. 2. Be able to assess an incident. 3. Be able to manage an unresponsive casualty who is breathing normally. 4. Be able to manage an unresponsive casualty who is not breathing normally. 5. Be able to recognise and assist a casualty who is choking. 6. Be able to manage a casualty who is wounded and bleeding. 7. Be able to manage a casualty who is in shock. 8. Be able to manage a casualty with a minor injury. Level 3 Award in First Aid at Work (QCF) (SCQF Level 6 in Scotland) 2 Day Re-qualification Course The re-qualification course allows you to renew your nationaly accredited award in First Aid at Work certificate for a further 3 years. It covers the syllabus of the three day First Aid at Work course in two days as outlined on the opposite page. First Aid at Work Annual Refresher ½ Day Course What will I learn? 1. Know how to assess an incident. 2. Manage an unresponsive casualty who is breathing normally. 3. Manage an unresponsive casualty who is not breathing normally. 4. Manage a casualty who is wounded and bleeding. 5. Manage a casualty who is in shock. call I 13

13 Additional Life Saving Courses Choosing additional courses for your business... Our Automated External Defibrillation (AED) course is for workplace candidates who already hold a current First Aid at Work certificate. Level 2 Award in Cardiopulmonary Resuscitation and Automated External Defibrillation (QCF) (SCQF Level 5 Award in Scotland) ½ Day Course Syllabus What will I learn? 1 Understand basic life support requirements. 2. Be able to demonstrate basic life support techniques in line with current national guidelines. 3. Be able to demonstrate post resuscitation guidelines. 4. Be able to carry out basic user maintenance and troubleshoot problems with an automated external defibrillator. 5. Understand the safe use of an automated external defibrillator. Awareness - Safe Use of an Automated External Defibrillator Optional Bolt on ½ Hour Course Syllabus What will I learn? 1 Be able to demonstrate CPR and the safe use of an AED. 2. Be able to understand safety considerations when using an automated external defibrillator. Do you want to book a course? For further information call or book online 14

14 Child Care First Aid Courses Choosing additional courses for your business... The Paediatric course is ideal for professionals such as school and nursery teachers, au pairs, nannies and child minders caring for children in any setting. Level 3 Award in Paediatric First Aid (QCF) (SCQF Level 6 Award in Scotland) 2 Day Course Syllabus - This course is split into 2 Units. By the end of Unit 1 & 2 you will be able to: 1. Understand the role and responsibilities of the paediatric first aider. 2. Be able to assess an emergency situation safely. 3. Be able to provide first aid for an infant and a child who is unresponsive and breathing normally. 4. Be able to provide first aid for an infant and a child who is unresponsive and not breathing normally. 5. Be able to provide first aid for an infant and a child who has a foreign body airway obstruction Be able to provide first aid to an infant and a child with external bleeding. 6. Understand how to provide first aid to an infant and a child who is suffering from shock. 7. Understand how to provide first aid to an infant and a child with anaphylaxis. 1. Be able to administer first aid to an infant and a child with injuries to bones, joints and muscles. 2. Be able to administer first aid to an infant and a child with head and spinal injuries 3. Understand how to administer first aid to an infant and a child with conditions affecting the eyes, ears and nose. 4. Understand how to administer emergency first aid to an infant and a child with a chronic medical condition or sudden illness. 5. Understand how to administer first aid to an infant and a child who is experiencing the effects of extreme heat or cold. 6. Understand how to administer first aid to an infant and a child who has sustained an electric shock. 7. Understand how to administer first aid to an infant and a child with burns or scalds. 8. Understand how to administer first aid to an infant and a child who has been poisoned. 9. Understand how to administer first aid to an infant and a child who has been bitten or stung. 10. Understand how to administer first aid to an infant and a child with minor injuries. 11. Understand how to complete records relating to illnesses, injuries and emergencies. call I 15

15 Child Care First Aid Courses continued Choosing additional courses for your business... The Paediatric course is ideal for professionals such as school and nursery teachers, au pairs, nannies and child minders caring for children in any setting. QCF Level 3 AWARD in Emergency Paediatric First Aid (QCF) (SCQF Level 6 AWARD in Scotland) 1 Day Course Syllabus - The course is made up of theoretical and practical sessions delivered by your Instructor who will provide a detailed course programme. By the end of Unit 1 (day 1) you will be able to: Define the responsibilities of a paediatric first aider 2. Explain how to minimise the risk of infection to self and others 3. Describe first aid and personal protection equipment required for emergencies 4. Describe how to use first aid and personal protection equipment safely 5. Identify what information needs to be included in an accident report/incident record 6. Explain reporting procedures following an accident/incident 7. Define an infant and a child for the purposes of first aid treatment 8. Conduct a scene survey 9. Conduct a primary survey on an infant and a child 10. Identify when to call for help 11. Explain what information needs to be given when obtaining assistance 12. Assess the level of consciousness of an infant and a child 13. Explain why an infant and a child should be placed in the recovery position 14. Place an infant and a child in the recovery position 15. Continually monitor an infant and a child whilst they are in the recovery position 16. Assist an infant and a child who is experiencing a seizure 17. Identify when to administer Cardio Pulmonary Resuscitation (CPR) to an unresponsive infant and an unresponsive child who is not breathing normally 18. Administer CPR using an infant and a child manikin 19. Identify when a foreign body airway obstruction is: Mild Severe 20. Administer first aid to an infant and a child who is choking 21. Describe the types and severity of bleeding 22. Explain the effect of severe blood loss on an infant and a child 23. Control external bleeding 24. Define the term shock relevant to first aid 25. Describe how to recognise an infant and a child who is suffering from shock 26. Explain how to manage the effects of shock 27. List common triggers for anaphylaxis 28. Describe how to recognise anaphylaxis in an infant and a child 29. Explain how to administer first aid for an infant and a child with anaphylaxis

16 Moving People Safely Course Choosing additional courses for your business... Suitable for all staff responsible for, or needing to increase their awareness of, health and safety at work. 2 Day - Level 2 Award in Moving People Safely (QCF) (SCQF Level 5 Award in Scotland) 2 Day Course Syllabus - This course is split into 2 Units. By the end of Unit 1 (day 1) Manual handling safety at work - you will be able to: 1. Outline the potential injuries and ill health associated with incorrect manual handing 2. Outline employers and employees duties relating to manual handling at work 3. Outline the consequences for non-compliance with health and safety requirements at work 4. Explain the terms hazard and risk in the context of manual handling work 5. Outline the process for carrying out a manual handling risk assessment 6. Describe the principle of the risk control hierarchy when applied to manual handling 7. Describe safe movement principles associated with manual handling 8. Outline the types of equipment designed to be used for manual handling tasks 9. Outline the requirements for the testing, servicing and examination of manual handling and lifting equipment 10. Demonstrate efficient and safe manual handling principles when; a. applying effort to, or moving a load or object manually on their own b. when using manual handling aids and equipment c. when undertaking a manual handling task as part of a team By the end of Unit 2 (day 2) Moving people safely - you will be able to: 1. Outline the potential impact to a person who is moved incorrectly 2. Outline the ways in which the dignity, health and safety of the person being moved can be preserved 3. Outline the process of risk assessment in relation to moving a person 4. Outline the control measures that might be used to reduce the risks associated with moving people 5. State the content of a personal handling plan 6. List the states of functional mobility a person who needs to be moved might have 7. Describe safe movement principles associated with moving people 8. Outline the types of handling or lifting equipment designed to be used for moving people 9. Describe the requirements for the testing, servicing and examination of people handling or lifting equipment 10. Demonstrate efficient and safe movement principles when; a. applying effort to support or move a person manually on their own b. when using movement aides and equipment c. when moving a person as part of a team call I 17

17 Health and Safety Courses Be prepared just in case... following your risk assessment choose your course All companies have a legal obligation to ensure that their employees are protected from harm in the workplace. Staff workplace training promotes better staff awareness and fulfills legal requirements. Level 2 Award in Safe Moving and Handling Training (QCF) 1 Day Course What will I learn? 1. Understand the reasons for safe manual handling. 2. Understand how manual handling risk assessments contribute to improving Health & Safety. 3. Understand the principles, types of equipment and testing requirements associated with manual handling safety. 4. Be able to apply safe manual handling principles. Level 1 Award in Fire Safety Awareness (QCF) (SCQF Level 4 in Scotland) ½ Day Course What will I learn? 1. Understand basic fire safety and what to do in the event of an emergency. 2. Understand the principals of fire risk control. 3. Understand the basics of practical fire safety. Level 2 Award in Fire Safety Principals (QCF) (SCQF Level 5 in Scotland) ½ Day Course What will I learn? 1. Understand the hazards and risks associated with fire in the workplace. 2. Understand how fire risk is controlled in the workplace. 3. Understand the principles and practice of fire safety management at work. 4. Understand the role of the nominated fire warden. 18

18 Health and Safety Courses Be prepared just in case... following your risk assessment choose your course Many workplace accidents or illnesses can be avoided before an emergency takes place by having the right Health and Safety legislation in place and ensuring your employees understand how they can contribute to a safe working environment. Level 2 Award in Health and Safety in the Workplace (QCF) (SCQF Level 5 in Scotland) 1 Day Course What will I learn? 1. Understand roles and responsibilities for health, safety and welfare in the workplace. 2. Understand how risk assessments contribute to health and safety. 3. Understand how to identify and control the risks from common workplace hazards. 4. Know the procedures for responding to accidents and incidents in the workplace. Level 2 Award in Food Safety in Catering (QCF) (SCQF Level 5 in Scotland) 1 Day Course What will I learn? 1. Understand how individuals can take personal responsibility for food safety. 2. Understand the importance of keeping him/herself clean and hygienic. 3. Understand the importance of keeping the work areas clean and hygienic. 4. Understand the importance of keeping food safe. Want an in-house quote? Call or visit and complete our in-house form to receive a quotation call I 19

19 The Advantage and Benefits of QCF Qualifications (Qualification and Credit Framework) against non accredited courses: 1. QCF is a regulated qualification which sits on the Ofqual register under sector area (SSA) 2. Achieving a regulated qualification is exactly that, an achievement you and others can be proud of. 3. This demonstrates a certain standard and level of knowledge and competence in your chosen subject (First Aid Training). 4. These qualifications are awarded by organisations which have been approved by an independent regulator Ofqual. 5. In order to meet the requirements for ongoing approval, these organisations must consistently demonstrate the highest standard of quality assurance in design and delivery of all qualifications. 6. All qualifications offered by a regulated organisation sit in the Ofqual register. 7. Each qualification as it is entered into a register, is assigned a specific Subject Sector Area (SSA) this makes it easy to find other regulated qualifications that build upon or compliment your learning. 8. Simply search on the Ofqual register (found at using the advanced search options which can provide you with a list of qualifications falling into a specific SSA 9. The QCF is designed to help facilitate the recognition of prior learning so that you do not have to repeat learning or assessment already completed. 20

20 Our support to you continues after your course finishes with access to our online training movies as a quick refresher guide for key skills. If you find a qualification that you want to take but believe you are able to provide official evidence that you have already met some or all of the learning outcomes for a unit, you can apply to the relevant awarding organisation for recognition on prior learning. This means it should be possible to award you some of the credit needed to compete the qualification without you having to repeat learning. We have outlined the importance and value to you of our QFC course. Non accredited courses DO NOT offer any of the above mentioned advantages to delegates. Your QCF Certificate is equivalent to an NVQ Certificate which gives you credit towards any other relevant further education courses that you may wish to pursue, by having registered evidence at Ofqual of recognised prior learning. 3 Green Cross courses are all QCF regulated and certified at NO EXTRA COST. Excellence Quality Service Partnership call I * We reserve the right to certify through any awarding QCF body of our choice. c Copyright Green Cross Training Ltd All rights reserved 21

21 First Aid at Work Regulations What you need to know and how it affects your company The new regulations for first aid at work, implemented by the Health and Safety Executive (HSE) in October 2013, places a much greater responsibility on the employer and gives them more flexibility to choose the right training provider, that meets the required standards and relevant quality assurance systems to deliver training for their workplace needs. If you are training with Green Cross you can be assured that our training standards will always meet the required standards to satisfy your legal requirements. With over 20 years experience as an approved HSE training supplier we have maintained the same high standards with the legislation changes in October 2013, and are now a *registered training centre for Qualsafe offering (QCF) nationally recognised qualifications in First Aid Training and Health & Safety courses. Our risk profiling service at or one of our customer advisers for personal assistance are available to assist you with the guidance. First Aid & The Law (ACOP L74) - United Kingdom Extracts taken from HSE First Aid at Work The Health & Safety (First Aid) Regulations 1981 The document is commonly known as L74 ( Third Edition) Published This code has been approved by the Health & Safety Commission and gives practical advice on how to comply with the law. Health & Safety Inspectors seek to secure compliance with the law and may refer to this guidance as illustrating good practice. The Regulations are in place and are to be adhered to by all businesses. With example: ACOP 3(6) Where an employer provides first aiders in the workplace, they should ensure they have undertaken suitable training, have an appropriate first aid qualification and remain competent to perform their role. Typically, first aiders will hold a valid certificate of competence in either first aid at work (FAW) or emergency first aid at work (EFAW). EFAW training enables a first aider to give emergency first aid to someone who is injured or becomes ill at work. FAW training including EFAW also equips the first-aider to apply first aid to a range of specific injuries and illnesses. These are listed in the full HSE document in paragraphs This guidance is written to reflect the optional four-layer framework for first aid provision that has been in place for many years. The framework will help employers to comply with the Regulations by providing offthe-peg levels of provision. These layers are: appointed person (AP) emergency first aid at work (EFAW) first aid at work (FAW) additional training You may choose not to use the optional framework and use alternative means to demonstrate compliance with your needs assessment. The thinking behind this guidance, however, applies equally to whatever level of training you choose (unless alternative guidance is provided for specific instances). Our support to you continues after your course finishes with access to our online training movies as a quick refresher guide for key skills. 22

22 Administration & Training School Green Cross Training Ltd Building 3 Bothwell Bridge Business Park Bothwell Road Hamilton, ML3 0FD Telephone: +44(0) Fax: +44(0) All rights reserved. Head Office & Training School Green Cross Training Ltd New Business Centre The Bull Pen Manor Courtyard Sherington Milton Keynes MK16 9NN Telephone: +44(0) Fax: +44(0)