Accidents, incidents and first aid

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1 Accidents, incidents and first aid

2 Emergency Contacts Index Branch name: Branch chair: Local A+E dept: Address: PAGE Emergency contacts 2 Introduction 4 Accident reporting 4 Accident investigation 6 Local doctor: Address: Incident reporting 8 First aid 10 Branch Health and Safety Officer: Name: Mobile number: Head of Health and Safety: Name: Each MS Society building and branch property must display in a prominent position a copy of the MS Society public liability insurance, the health and safety law poster and the MS Society health and safety policy statement. Mobile number: 2 JD 2009 Rev. 1 JD 2009 Rev. 1 3

3 Introduction All volunteers/ staff working in a building on behalf of any branch must complete the Property induction (HSV: 132). It will give an overview of the health and safety issues faced by branches that run shops, holiday homes, day centres, drop-in centres or garages. This handbook supports this training by looking specifically at accident and incident reporting; the first aid facilities needed and training required. The Volunteer training matrix (HSV: 130) has been developed to enable branches to keep a record of the health and safety training each volunteer/ staff member has received. All MS Society staff will complete the new employee induction that will relate directly to their work environment. Accident reporting All volunteers/ staff working in a building on behalf of the MS Society; driving an MS Society or branch vehicle; or involved in an MS Society event whether branch, regional or UK wide must follow the accident reporting process as laid out in this document. Minor accidents resulting in first aid injuries Administer first aid if trained or send to hospital. Following the instructions, complete Accident report form HSV: 122. Branches UK wide: one copy of the form goes to the individual involved; one copy is kept by the branch and a copy is sent to the Head of Health and Safety at MSNC or the facilities team/ health and safety representative at the local head office (Northern Ireland, Scotland, Wales). Employees: one copy to the employee and one to the Head of Health and Safety at MSNC or the facilities team/ health and safety representative at the local head office (Northern Ireland, Scotland, Wales). 4 JD 2009 Rev. 1 Major accidents resulting in injuries necessitating medical attention Send the individual to hospital. Branches: contact the Branch Health and Safety Officer for advice on the action needed. Homeworking employees: contact the Head of Health and Safety for advice on the action needed. Office-based employees: contact the facilities team or health and safety representative at your local head office (Northern Ireland, Scotland, Wales) for advice on the action needed. If no investigation is needed complete the actions shown above for a minor accident. If an accident investigation is required: see overleaf. Vehicle collision Where a branch vehicle is involved in a collision: never admit liability follow the guidelines set out on Vehicle emergency procedure card HSV: 021 contact the branch and insurance company immediately if anyone is injured, complete the actions shown in this document depending on the level of injury Where an employee using an MS Society vehicle is involved in a collision: never admit liability inform the Facilities team at your local head office (Northern Ireland, Scotland, Wales) inform your line manager of the incident if anyone is injured, complete the actions shown in this document depending on the level of injury JD 2009 Rev. 1 5

4 Accident investigation Where an investigation is needed: leave everything in place until the investigator (Branch Health and Safety Officer or Head of Health and Safety) arrives cordon off the area to avoid further accidents take down contact details of any witnesses If this is not possible: take photographs of the scene, putting an object like a ruler or pencil in shot to show scale if no camera is available, sketch the scene with approximate measurements take down contact details of any witnesses The person investigating an accident will need copies of the following documentation as appropriate: Accident report form (HSV: 122) notification to the MS Society insurers access to the scene of the accident or photographs/ sketches of the scene with approximate scale witness details copies of any relevant risk assessments copies of signing-in book or attendance record equipment certification records equipment inspection and maintenance records health and safety inspection sheets completed by branches audits/ inspections carried out by MS Society employees training records Training Training is available for branch volunteers and MS Society employees on: the completion of HSV: 122 Accident report form an introduction to accident investigation For further details on branch volunteer training please contact the Branch Health and Safety Officer. For further details on MS Society employee training please contact the Head of Health and Safety. Data Protection Act 2002 Under the Data Protection Act any documents that hold an individual s personal details must be kept in a secure place. All branches must have a locked container and keep their completed copies of accident reports in it. All MS Society head offices must have a locked container for keeping copies of volunteer or staff accident forms. 6 JD 2009 Rev. 1 JD 2009 Rev. 1 7

5 Incident reporting All volunteers/ staff working in any building on behalf of the MS Society; driving an MS Society or branch vehicle; or involved in any other MS Society event whether branch, regional or UK wide must follow the incident reporting process as laid out in this document. An incident is where an event (such as someone tripping over) or near miss (someone slipping but not falling) occurs; but no one is injured although property, equipment or vehicles may be damaged. Following an incident: following the instructions, complete Incident report form HSV: 123 branches UK wide: one copy of the form goes to the individual involved, one copy is kept by the branch and one copy is sent to the Head of Health and Safety at MSNC or the facilities team/ health and safety representative at the local head office (Northern Ireland, Scotland, Wales). employees: one copy of the form goes to the employee and one copy is sent to the Head of Health and Safety at MSNC or the facilities team/ health and safety representative at the local head office (Northern Ireland, Scotland, Wales). When completing the Incident report form: the person reporting the incident can remain anonymous if they prefer when volunteers/ staff have experienced these kind of incidents, they should put forward any ideas they have to stop reoccurrences in the future All incident forms will be reviewed annually and where possible action will be taken to prevent someone being seriously injured in the future. 8 JD 2009 Rev. 1 Training Training is available for branch volunteers and MS Society employees on the completion of Incident report form HSV: 123. For further details on branch volunteer training please contact the Branch Health and Safety Officer. For further details on employee training please contact the Head of Health and Safety. Data Protection Act 2002 Under the Data Protection Act any documents that hold an individual s personal details must be kept in a secure place. All branches must have a locked container and keep completed copies of incident reports where volunteers/ staff have included personal details in it. All MS Society head offices must have a locked container for keeping copies of volunteer or staff incident forms where personal details have been included. JD 2009 Rev. 1 9

6 First aid Emergency aid notices All volunteers/ staff working in a building on behalf of the MS Society or any branch are required to know what action to take when someone is injured or becomes ill. During the property induction the Emergency aid notice (HSV: 124) will be explained and information on the first aid arrangements discussed. All MS Society employees must complete an induction with the facilities team or health and safety representative at their local head office (Northern Ireland, Scotland, Wales), where they will be informed of the first aid arrangements. Relevant emergency aid documents: HSV: 124 Emergency aid notice HSV: 021 Vehicle emergency procedure card Shops, day centres, drop-in centres and garages used for activities in addition to storage: prominently display the Emergency aid notice (HSV: 124) with the names of the emergency first aiders on it. Holiday homes: the holiday home information file will contain a section on first aid that gives visitors the contact numbers for the local doctor and hospital. Branch vehicles: each vehicle must carry a copy of the Vehicle emergency procedure card (HSV: 021). MS Society offices UK wide: a list of first aiders to be prominently displayed on each floor of the building. First aid kit The contents of the first aid box will depend on the type of building and the arrangements in place. The location of the first aid box should always be prominently displayed. Its contents must be checked every quarter as a minimum by the branch volunteer/ staff member who oversees the property and items replaced when necessary. Shops, holiday homes, day centres, drop-in centres, garages used for tasks other than storage and all MS Society offices should have access to a phone and a first aid kit that contains: leaflet giving general guidance on first aid 10 antiseptic wipes, foil wrapped 20 sterile plasters (assorted sizes) 2 sterile eye pads with attachments 4 individually wrapped, sterile triangular bandages 6 safety pins 6 medium (approximately 12cm x 12cm), sterile, un-medicated, individually wrapped wound dressings 2 large (approximately 18cm x 18cm), sterile, unmedicated, individually wrapped wound dressings 1 pair of disposable gloves 1 mouth mask for resuscitation 10 JD 2009 Rev. 1 JD 2009 Rev. 1 11

7 Garages used for storage and holiday homes: Volunteers/ staff who work alone in these properties should carry a mobile phone and a basic first aid kit for treating their own minor injuries. The kit should contain: leaflet giving general guidance on first aid 5 antiseptic wipes, foil wrapped 10 sterile plasters (assorted sizes) 1 sterile eye pad with attachments 1 roll adhesive tape for securing bandages 1 large (approximately 18cm x 18cm), sterile, unmedicated, individually wrapped wound dressing 1 pair of disposable gloves Branch vehicles: Vehicle drivers must be able to treat minor injuries that their passengers incur. Each vehicle must carry a mobile phone and a first aid kit that contains: leaflet giving general guidance on first aid 10 antiseptic wipes, foil wrapped 24 sterile plasters (assorted sizes) 2 sterile eye pads with attachments 2 individually wrapped, sterile triangular bandages 1 roll adhesive tape for securing bandages 3 large (approximately 18cm x 18cm), sterile, unmedicated, individually wrapped wound dressings 1 disposable bandage (not less than 7.5cm wide) 1 pair of rustproof, blunt-ended scissors 1 pair of disposable gloves 1 mouth mask for resuscitation Training Changes to first aid training came into force in October First aid at work (FAW): reduced from a four-day to a three-day course. Individuals will learn emergency first aid and dealing with a range of specific injuries and illnesses. An annual refresher course is strongly recommended and a one-day refresher training course must be completed every three years. Emergency first aid at work (EFAW): a new, one-day course. This course enables individuals to give emergency first aid to anyone injured or becoming ill while at work. An annual refresher course is strongly recommended and a one-day refresher training course must be completed every three years. Appointed person: acceptable where no first aider is necessary. They take charge of the first aid arrangements including looking after equipment and facilities and calling the emergency services when required. Recommended annual refresher course By the end of the course candidates should have demonstrated their competence to: assess the situation in an emergency administer first aid to a casualty who is unconscious and/ or in seizure administer cardiopulmonary resuscitation (CPR) administer first aid to a casualty who is wounded or bleeding and/ or in shock The course should also include any updates or changes to relevant first aid procedures. 12 JD 2009 Rev. 1 JD 2009 Rev. 1 13

8 Shops and day centres: at least one emergency first aider (completed one day EFAW course) must be on duty at all times. Drop-in centres that open three or more days a week: at least one emergency first aider (completed one-day EFAW course) must be on duty at all times. Drop-in centres that open one or two days a week: the branch agent* must set up an plan where a named person takes control of any emergency situation. Their task will be to care for the patient, control the onlookers and arrange for the emergency services to be called. Garages and holiday homes: individuals who work alone in these properties do not require first aid training but must be able to treat their own minor injuries. Branch vehicles: drivers do not require first aid training but must be able to treat passengers with minor injuries. They must also be able to manage situations where someone is injured or taken ill, delegating tasks such as ringing the emergency services and caring for the other passengers while they treat the injured party. Where drivers or passengersí assistants would like to do training it is recommended that they complete a one-day emergency first aid course. Sourcing and financing training It is the branch s responsibility to source and finance this training. It is recommended they approach large companies and their local fire brigade who may be able to include them on such courses that are already running at a reduced rate. *Branch agent is the branch volunteer or paid member of staff who oversees the property. 14 JD 2009 Rev. 1 Training for MS Society offices UK wide Buildings with less than 50 people: minimum of one emergency first aider (completed the one-day EFAW course) on site at all times. Buildings with between 50 and 100 people: minimum of one first aider (completed the three-day FAW course) on duty at all times. Buildings with over 100 people: minimum of one additional first aider (three-day FAW course) for each 100 people and supplementary emergency first aiders (one-day EFAW course) to cover for holidays, sickness, buildings with more than one floor or if disabled people use the offices. Quiz 1 Which form would you use to report a near miss? 2 Who would you contact if a volunteer/ staff member/ visitor broke their leg? 3 How many first aiders would a branch shop need? 4 What should be in the first aid kit of a volunteer/ staff member working in the branch holiday home alone? 5 If a drop-in centre runs one day a week, what system must be in place for dealing with injuries or illness? JD 2009 Rev. 1 15

9 MS Society Health and safety handbooks Accidents, incidents and first aid First revision December 2009 The MS Society is a member of the Association of Charity shops. Further information on health and safety in charity shops can be found by branches at: Username: acs434 Password: mulsclso 16 JD 2009 Rev. 1

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