Netwise & CMG for Cisco CallManager. Presentation of Netwise CMG system
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1 Netwise & CMG for Cisco CallManager Presentation of Netwise CMG system
2 Key facts about Netwise Founded employees 25 in R&D 28 in service/support/training 13 in marketing/sales 4 in finance/admin Turnover 10 M 2002 Strong financial situation Profitable 5 quarters in a row. Sales increased 20% 1H 2003 > 900 installations in the Nordic Area Listed on the Stockholm Stock Exchange CEO Anders Wahlström
3 Some of our 700 customers ABB CAP Gemini E&Y Falck Fujitsu Invia Nordea Swedish Meats Aftonbladet Carnegie Finansinspektionen IF Skadeförsäkring Octapharma/Biovitrum Svensk Mjölk AGA Gas Casco Flygt Ingroup OK/Q8 SvD Akzo Nobel Cerderoth Folksam IOGT NTO Perstorp Svenskt Näringsliv Alcro Beckers Coop Fritidsresor Karolinska Institutet Poolia Sveriges Riksbank Alecta DN Föreningssparbanken Kungsör Kommun Ragn-Sells Sydsvenska Dagbladet Alfa Laval Dell Computer Gatu & fastighetskontoret Landstinget Halland Regeringskansliet Södra Älvsborgs Sjukhus Aller Deloitte & Touche Gunnar Dafgård Liseberg RRV Tamro Distribution Arbetsgivarverket Diligentia Göteborgs Universitet Lowe Brindfors Saab Tech TeliaSonera Arla Dun & Bradstreet Göteborgsposten Luftfartsverket Sandvik Information Tetra Pak Avesta Polarit Ecophon Halmstad kommun Luna Sandvikens Kommun Täby Kommun Bilia Effero Handelsbanken Länsförsäkringar Scania Universitetssjukhuset Lund Bodens Kommun Eka Chemicals Haninge Kommun Länsstyrelsen i Örebro Schenker Universitetssjukhuset Örebro Bofors Ekman & Co H&M Malmö Allmänna sjukus Servera R&S Vasakronan Bonnier Electrolux Holmen Data Manpower Skanska Vin&Sprit Borlänge Kommun Elekta Huddinge Universitetssjukhus McKinsey & Co Stena Metall Volvo BT Industries Esklistuna Kommun Ica Ahold Stockholmsmässan Öhrlings PWC 50 % av företagen på A-listan är Netwise användare
4 Netwise and Cisco joint deployments Installed base more than 70 sites Iceland State Hospital (Iceland) Maersk Data (Denmark) Stockholm University (Sweden) Gothenburg University (Sweden) Schlumberger Sema, (Sweden) NorCargo (Norway) Møller Group (Norway) ABB (Norway) Bane Tele (Norway) Raiffeisen Landesbank Bregenz (Austria) KPMG (Germany) Cap Gemini Ernst & Young (Sweden) ECE (Germany) Manpower (Sweden) Norges Idrettsforbund (Norway) Stokmarknes sykehus (Norway) Kommune Data (Denmark)
5 Netwise outside Sweden Denmark Established 1999 Norway Etablished jan 2000 Finland Etablished may 2000 Germany Etablished oct 2003.
6 Netwise Contact Management Attendant Console Office WEB Calendar connection Netwise Visit Netwise Phone Book Adminstration CMG 6.0 Accounting Traffic Analysis Administration TMG 2.5 Auto Attendant (ASR) Mobile Access Administration CMG Voice 6.0 MS SQL Server, MS Exchange, Lotus Notes, Groupwise Windows NT 4.x, Windows 2000 Server
7 Netwise Product Concept Measuring & analyzing Database Synchronization (LDAP) Tele Management Database Synchronization CMG 6.0 Mobile Access CMG Voice CCM - PBX Auto Attendant Integration - fixed - mobile - IP Automatic telephony services
8 Why Netwise Contact Management? More than 70% of Business Communication is carried out through the phone Average enterprise 30% of customer calls are lost or not reaching their intended person What s the price of a customer not being able to reach you? Treat your customers as you would like to be treated!
9 Netwise CMG highlights Integrated attendant console Presence Management - Integrattion with e-calendars ( Outlook / Exchange, Lotus Notes, Groupwise ) CMG Voice - IVR functionality for Presence information - Front end to the Voic - Seamless integration between Voice Mail and attendants
10 Netwise CMG highlights cont. Advanced search tools - Keywords ( skills, organization scheme etc ) - Integrated with call control - Integrated with paging systems / Multivendor support Multitenant / Support for ASP solutions Support for hybrid solutions with legacy PBX:s Integration to mobile networks GSM
11 Supported PBX-plattforms Cisco CallManager Alcatel 4400 Nortel Meridian Ericsson MD110 Siemens Hicom / HiPath Philips Sopho
12 Localization English German Swedish Danish Norwegian Finnish French ( to be released )
13 Netwise NOW 6.0 PC Attendant Console Advanced call handing functionality Advanced queue management Presence and availability management Screen pop-up with Presence information Fast and optimized GUI phonetic spelling search hierarchical organization search search for skills and responsibilities One-key-stroke commands Real time monitoring of line status Integrated and SMS Integrated Management of visitors Support for visually handicapped
14 Netwise Office Web 6.0 Personal tool for on-line Phone book Directory lookup with on-line Presence and Availability information Advanced directory search phonetic spelling search hierarchical organization search (organizational chart) search for skills and responsibilities Personal Presence and Availability Management with contact profiles Call Control Integrated and SMS Integrated Management of visitors Management of CMG Voice (record personal greeting messages, configure menus, language management )
15 Netwise e-calendar connection 6.0 Synchronization with e-calendars Bookings will be automatically transferred to the CMG system Set your personal contact profile (forward calls to Attendant, mobile phone, secretary, Voice mail) Support for Outlook, Notes and Groupwise
16 Netwise IP Phone Services 6.0 XML-menus Directory search Set your personal contact profile (forward calls to Attendant, mobile phone, secretary, Voice mail) Send SMS
17 Netwise CTC 2.1 highlights Call queuing Queue Messages ( position etc. ) View / pickup calls in queues Call parking Camp on services ( also for external devices like mobile phones ) Real-time Line state monitoring ( busy, forwarding ) IVR functionality in Queues Night services ( automatic / manual ). Optional IVR message when activated Scalable Redundancy ( failover ) Centralized Web-based configuration concept
18 Netwise NOW View of calls in queues Preview of calls in queues
19 Netwise CTC 2.1 call control Extension is busy Extension is forwarded
20 Netwise CTC 2.1 call control Extension was forwarded to attendant on no answer Extension was forwarded to attendant unconditionally
21 Netwise CTC 2.1 call control Extension was forwarded to attendant on no busy Transferring call to an extension
22 Netwise CTC 2.1 call control Recall on no answer Recall after camping on a busy extension
23 Netwise CMG for hybrid PBX / Cisco CallManager PSTN Attendants ISDN PBX ISDN Router / GW Office users Netwise NOW LAN IP phones Office user Netwise CMG Server Cisco CallManager
24 Netwise CMG 6.0 hybrid PBX / CCM highlights The same user interface for switchboard attendants to control both PBX- and IP-extensions Screen pop for forwarded calls Line State information is displayed prior to Call Setup Queuing of calls to a busy extension. Revert the call to the operator queue. Music on hold. Revert a blind-transferred call to the operator queue on no answer Call parking
25 Netwise CMG 6.0 integration to mobile telephony networks configuration example Enterprise PBX / Cisco CM ISDN / QSIG / H.323 Mobile Network Netwise CMG Server TCP/IP
26 Netwise CMG for FlexIPlan SimClient menu to manage Contact Profiles
27 Redundancy architecture overview CMG TELEPHONY SERVER 2.0 (CTC) SERVER 1 NQM CTC CM NCM NLSS TSP1 TSP2 TAPI DCOM NTXML/TCP DCOM TSP3 TSP4 NCM NLSS CTC CM NQM SERVER 2 CfgAgent
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