TIM Brasil Investor Relations

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2 Second quarter 2015 highlights: solid strategic KPIs in a tough environment Solid pace on innovative* services Innovative net revenues % YoY 1,150 Investing in infrastructure remains top priority 4G Investiment +2.1 X Data Customers *data ex-sms +7% YoY 4G sites +25% YoY Accelerating on postpaid Postpaid net adds Q14 3Q14 4Q14 1Q15 Strong fixed growth Fixed net revenues (% YoY) 2.6% 12.4% Postpaid base +11% YoY 15.1% Opex* EBITDA Margin* Focus on Margin Service EBITDA Margin* *Excluding towers sale impact A Challenging quarter and short-term view o Macro impact s on Prepaid o MTR impact on MSR -11% YoY 29.2% 35.4% o Industry-wide voice decline 4Q14 1Q15 2

3 Thousands Thousands Thousands Short term challenges impacting MSR, but Data growth and Business Generated point to recovery Net Service Revenues (R$ mln; % YoY) Tariff cut on Feb/15 Impact on Revenues (mln) FX Depreciation Inflation Unemployment Indebtedness Consumer GDP Decline Confidence -33% R$ -151 Impact on EBITDA R$ -88 (mln) MACRO MOU -14% Decline of multi- SIM users leading to reduction of prepaid base Voice decline faster than expected +32% BOU 2Q 1Q 3,985 3,784 4,100 3, , % 6,591 3,243 3,267 3,213 3, EBITDA (excluding towers sale) (R$ mln; % YoY) 2Q 8,084 2, % 7,724 Business Generated (Outgoing Net Rev. R$ mln; % YoY) 2Q 1Q -1.4% 2,611 1,331 1,272 1Q 1,317 1,

4 Strategy and vision remain solid, with adjustments in the short term Despite challenges...we maintain our vision......adjusting when necessary Fine tuning the offer for a tougher Macro scenario MACRO Data Services Increasing high value customer base (offer, caring & infrastructure) Securing prepaid position & value generation MACRO Infrastructure Customer Experience Efficient operation and stringent cost control Protecting the value of our customer base (prepaid), while increasing our base of value customers (postpaid) 4

5 Infrastructure, 4G and data offers allow for Repositioning on Value Maximizing Value of Prepaid Leadership Advancing in Postpaid Share 1 Adjusting and evolving prepaid portfolio Segmented offers towards data world: Voice + Data Days of use Convenience NEW OFFER Postpaid Net Share (%) Market TIM Loyalty through Control plans (% YoY) 100% 30% 34% 0% 1Q15 Source: Anatel +30% YoY 70% 67% Source: Company 2 Addressing multi SIM reduction effect Reduction of washing machine effect (churn) From gross adds to top-ups (revenues) Improving relationship with customers NEW OFFER Increasing penetration on postpaid value segment High-end offer launched at R$139/month 5

6 Network expansion on steady progress, Investment sustaining long term strategy Quarterly Capex Evolution (R$ mln; % YoY) 1, % 2,108 1H15 Capex Distribution (R$ mln; %YoY) Access 2Q 1Q %YoY Growth 3G + 4G 2G Transmission Others & Licenses Live TIM +20% +24% +55% +86% Network Infrastructure Evolution MBB Cities % Small Cells & Wi-fi (% YoY) +96% 4G Sites in 4G Traffic* 3G Sites 3G Cities state capitals (% YoY) 1,623 1,365 TIM 3,206 ~2.7x +19% P3 3,098 ~20% >80% Urban population covered P4 3,091 4G / total traffic Urban population covered 4Q14 P1 3,009 jan/15 jul/15 4Q14 6 *4G traffic in São Paulo, Rio de Janeiro, Belo Horizonte, Brasília and Curitiba.

7 Improvement of quality metrics continues with substantial quality perception increase Quality Indicators (% states within Anatel s targets¹) Data Serveability² Index (% customer base by Serveability range) 3G & 4G Data Accessibility: 100% 100% 3G Network 4G Network 3G & 4G Data Drop: 100% 50% Voice Accessibility and Drop: 100% (1) Consolidated results by state within Anatel s minimum required targets - May/2015, last figures disclosed 0% Jun-14 Jun-15 Jun-14 Jun-15 Excellent Good Regular (2) Serveability = Accessibility * (1- Drop) * Availability Speed Test: (by Ookla)⁴ Throughput (Kbps) (downlink in 2G/3G Network) Latency (ms) (in 2G/3G Network; the least the better) Network investments driving better quality to support a solid position in data Market Average TIM 3Q14 4Q14 1Q15 3Q14 4Q14 1Q15 7 (3) Total per economic group. Consumer s Protection Agency. Source: SENACON/MJ (4) The report was generated from TIM's analysis over NetMetrics Reports provided by Speedtest.net

8 Mobile data delivering on growth opportunity today Smartphone Penetration (% over customer base) 4G Users (mln users; %YoY) 3.8 Mobile VAS Gross Revenues Growth (R$ bln; %YoY) 39% +20p.p. 59% Innovative +42% +45% Data Traffic (Bytes of Use) Data ARPU* (R$; %YoY) SMS -8% -35% 2Q13 +32% +42% % of gross service revenues 22% 27% 35% Source: Company *Innovative Services 8

9 Innovative services sustaining the opportunity for the future Increasing value in the Big Middle - source of future growth Affordable Smartphones Driving Penetration Mobile Data Access Crucial to Tap Demand 9 Class es B + C Classes D + E Mobile and Fixed broadband CB (Mln users; 2014 vs. 2012) Source: Anatel Class A Source: IPC of % 71% 27% Average price for 4G devices (R$) Source: GfK - considers top 3 most sold 4G devices Mobile BB Fixed BB 1, [CAGR: 10%] [CAGR: 63%] Data Portfolio OTTs (e.g. Controle WhatsApp) Connectivity (e.g. data plans from 10MB to 6GB) Content (e.g. TIMmusic by Deezer) 4G Infrastructure 4G investments: 112% YoY growth in More 4G band in the best spectrum: 700 MHz (mid-term) and 1,800 MHz (ongoing refarming) Customer Experience Focus on providing differentiated customer experience throughout its lifecycle Transformational efforts to create a customer centric organization

10 Live TIM: maintaining positive track record and expanding sources of revenue growth Customer Base Growth (SP and RJ; % YoY) Share of Net Adds Ultra BB (SP and RJ >34 Mbps) 107% Live TIM ARPU Growth (R$; YoY) Market 103% 100% 91% 85% 2.4% 2.2% 2.1% 1.9% 1.8% Jan-15 Feb-15 Mar-15 Apr-15 May-15 Blue Box (launched in June/15) 49,3% 30.7% 34.1% 29.8% 27.6% 15.1% 7.5% 3.6% 1.3% 0.1% TIM P3 P1 TIM Fixo Relaunch ( 000) postpaid gross adds / net adds * P5 P4 Source: Anatel *April and May +17% Gross Adds Net Adds Mobile Cross Selling + Option for mobile

11 TIM Corporate Solutions delivering growth and incorporating Mobile SMB business Fixed Solutions Sales (R$; % YoY) +45% Activations (R$; % YoY) Margin of Projects Sold (R$; % YoY) +30% +47% 1H14 1H15 1H14 1H15 1H14 1H15 Mobile Solutions Gross Adds (B2B ex-smb; % YoY) +30% Data only +23% YoY Smartphones Lines +51% YoY New offer Flat Rate --- R$0.29/min --- Inside and outside the package Unlimited intragroup local calls 100MB of data 1H14 1H15 Local and LD calls to all operators for the same rate All Channels, All Product Portfolio Small and Medium Business (SMB) Turnaround Channel repositioning from SoHo to SMB MOBILE FIXED Combination of consumer and enterprise products 11 New offer: shared voice packages BROADBAND VAS / ICT

12 Thousands Thousands Shifting revenue dynamics continue: MTR and voice down, data and fixed up Mobile Net Service Revenues (% over total mobile net serv. rev.; % YoY) Net Service Revenue Profile (R$ mln, % YoY) -5.0% Innovative +44% ~32% 3, ,784 Traditional & Others -19% ~68% +0.7% +15.1% -40.6% Revenues Δ Business Generated Δ Fixed Services Δ Business Received (MTR+SMS) Revenues Fixed Net Service Revenues (R$ mln,% YoY) % % MTR incidence (as % of net service revenues) 12% 8% 12 2Q13

13 Accelerating efficiency initiatives to defend EBITDA during revenue transition period Cost Cutting Initiatives in All Fronts Organic Opex Evolution (% YoY) Opex Breakdown (% YoY; R$mln Δ YoY) +11.2% Selling & Marketing -6% -R$60 ITX & Network -7% -R$73 COGS -23% -R$190 2Q13 G&A -28% -R$50-7.2% Bad Debt -23% -R$ % Personnel Expenses +15% +R$34 Efficiency Plan in course: >R$ 1 bln in 3 years Further evolution of current cost control initiatives Focus on systems, platform and business model Focus on Margin Improvement 13

14 Thousands Thousands EBITDA Margin continues to show improvements, while growth was still impacted by MTR EBITDA Profile (excluding towers sale) (R$ mln; % YoY) -4.4% MTR incidence (as % of Organic EBITDA) 1, , % +0.1% +3.0% EBITDA Margin 29.2% 23% 18% 13% 34.4% Service EBITDA Margin 35.4% 2Q13 EBITDA Traffic/Data Δ Contribution Margin Δ Opex/ Others EBITDA 2Q 1Q Organic Net Income (R$ mln; % YoY) % % -16% Net Debt (R$ mln) 7,494 4,842 Recent Cash outs (R$): 4G in 4Q14: 1.68bln 4G in : 0.37bln Fistel in 1Q15: 1bln Dividends in : 0.36bln 2,652 Towers Sale Effects (at first closing date) o Towers sold: 4,176 o EBITDA +R$ 918 mln o Net Income +R$ 636 mln o Cash +R$ 1,897 mln o Debt -R$ 977 mln o NFP +R$921 mln 14 1H H Debt Cash Net debt

15 Conclusions and Perspectives Protecting & Increasing Value of Customer Base Prepaid Sustaining Investments on Data Infrastructure & Services Fixed: Residential & Corporate Segments Contributing to Growth Adjusting and segmenting offers Reducing washing machine effect Increasing quality of the base Postpaid Increasing postpaid mix w/ new offers Growing value customer base Attention to image, customer care Securing leadership role in the market transition to data Fast coverage expansion Developing an extremely robust 4G infrastructure, to stimulate adoption and market share Continually evolving innovative portfolio TIM Corporate Solutions back to growth, lots of room for further market share gains Ongoing turnaround for SMB segment, a quick win for the next 6 months Live TIM continues to deliver on growth, performance and positioning, expanding portfolio and coverage Data centric strategy Strong balance sheet 15 Short term challenges do not deviate the vision and execution of our long-term strategy Committed to developing best data / 4G infrastructure Revenue growth to rebound with the increase of data mix and decline of MTR impact Efficient operation Agile and responsive organization Reinforcing team with new COO

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