4 th Quarter & Full Year 2014 Earnings Conference Call. March 12, 2015

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1 4 th Quarter & Full Year 2014 Earnings Conference Call March 12, 2015

2 Agenda Company Overview Operational & Financial Review Eric Yeaman President & CEO Robert Reich SVP & CFO Q & A 2

3 Presented Information In addition to historical information, this presentation includes certain statements and predictions that constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of In particular, any statement, projection or estimate that includes or references the words believes, anticipates, intends, expects, or any similar expression falls within the safe harbor of forward-looking statements contained in the Reform Act. Actual results or outcomes may differ materially from those indicated or suggested by any such forward-looking statement for a variety of reasons, including, but not limited to, Hawaiian Telcom s ability to maintain its market position in communications services, including wireless, wireline and Internet services; general economic trends affecting the purchase or supply of communication services; world and national events that may affect the ability to provide services; changes in the regulatory environment; any rulings, orders or decrees that may be issued by any court or arbitrator; restrictions imposed under various credit facilities and debt instruments; work stoppages caused by labor disputes; adjustments resulting from year-end audit procedures; and Hawaiian Telcom s ability to develop and launch new products and services. More information on potential risks and uncertainties is available in recent filings with the Securities and Exchange Commission, including Hawaiian Telcom s Annual Report on Form 10-K and Quarterly Reports on Form 10-Q. The information contained in this presentation is as of March 12, It is possible that subsequent events and developments will cause estimates to change. 3

4 Company Overview Eric Yeaman, President & CEO

5 2014 Performance Highlights Delivered a Successful 2014 Strong Momentum for 2015 Revenue totaled $100M for 4Q14 and $391M for 2014 Adjusted EBITDA of $31M and $118M Generated net income of $2.0M and $8.1M Consumer Revenue Growth for 4Q14 & 2014 Data Center Revenue Growth for 4Q14 & 2014 Consumer revenue grew 2.6% & 3.9% Y/Y for 4Q14 & 2014 Added over 2,300 video subs & 600 consumer HSI subs Expanded reach of HTTV to 160,000 households on Oahu Business revenue totaled $43M for 4Q14 and $169M for 2014 Revenue from SystemMetrics increased over 60% Y/Y for 4Q14 driven by sales of security products and solutions Successfully Completed 3 rd Year of Network Buildout Successfully completed 3 rd year of 5 year next-generation fiber network buildout On track to deliver significant free cash flow beginning in

6 Hawaii Economic Outlook Tourism Y/Y Growth 2014 Visitor Spending up 2.3% & Arrivals up 1.3% Unemployment Rate 7 th Lowest in Nation Hawaii s Overall Economy Hawaii Economy to Maintain Expected Steady to Continue Growth in to 2015 Improve Sources: Visitor Statistics: Hawaii Tourism Authority; Unemployment Rates: U.S. Bureau of Labor Statistics; Real GDP & Personal Income: Hawaii Department of Business, Economic Development & Tourism (DBEDT). Data extracted on 3/5/15. 6

7 Grow the Business Consumer Market Hawaiian Telcom TV Delivering Strong Results Video Revenue & ARPU 4Q 14 video revenue grew to $7.1M 5.8% Y/Y increase in video ARPU Increased penetration of premium addon services Video Subscriber Mix Added over 2.3K video subs in 4Q 14 ~28.1K total video subs ~17.6% penetration of households enabled Expanded enabled footprint to 160K Enabled 8K households in 4Q % of households enabled fiber-fed 7

8 Grow the Business Business Market Deliver new & enhanced IP products Key contract wins in financial services sector for upgrade of data network infrastructure Grow data center services Network security protection concerns driving sales of security products and solutions Grow cloud services Integrated solutions demand pulling through data center & cloud services 8

9 Grow the Business Wholesale Market 411 fiber cell sites completed at quarterend $6.0 million annualized revenue 73 additional sites under contract to build 9

10 2015 Focus Invest in Network & Systems Grow the Business Deliver Superior Service Improve Financial Performance Continue fiber network expansion Grow video & broadband penetration and ARPU Improve the customer experience Manage costs to support growth Upgrade & optimize systems architecture Deliver new & enhanced IP products Grow data center & cloud services FTTT opportunity Evolve & extend the Hawaiian Telcom brand Optimize capital spending Position for 2017 free cash flow inflection Grow the Business Increase shareholder value 10

11 Operational & Financial Review Robert Reich, SVP & CFO

12 Full Year Revenue & Adjusted EBITDA Total Revenue 2014 revenue $390.7M After adjusting for $1M CAF subsidies, slightly higher than 2013 Adjusted EBITDA $117.8M Margin pressure as a result of increased COGS related to video Adjusted EBITDA 12

13 Quarterly Revenue & Adjusted EBITDA Total Revenue Fourth quarter revenue $99.6M Growth from video & high-speed Internet services, and SystemMetrics Impact from legacy voice declines and lower levels of equipment sales Adjusted EBITDA $30.7M Adjusted EBITDA Consistent with the same period a year ago 13

14 Consumer Channel Consumer Revenue 2.6% Consumer revenue $37.4M 2.6% Y/Y increase driven by $2.8M increase in video revenue Continued secular decline in access and LD lines Video Subscriber Adds 2,822 2,597 2,665 1,886 2,358 Record HTTV sub growth of 2,358 ~28,100 total subscribers, 75% nonbulk/sfh drive higher Y/Y blended ARPU 72% of video additions new to Hawaiian Telcom 1.6% consumer HSI sub growth Y/Y 92% of existing video subscribers have TV and broadband Nearly 9.3% increase in HSI ARPU as a result of higher speed tiers 14

15 Business Channel Business Revenue Business revenue $42.7M $2.0M Y/Y decrease in equipment and managed services revenue 31% Y/Y increase in business VoIP lines 1.4% business HSI subscriber growth Y/Y driven by business bundles SystemMetrics SystemMetrics revenue up over 60% Growth driven by sales of security products and solutions 61.1% 15

16 Wholesale Channel Wholesale Revenue Wholesale revenue $16.0M Wholesale carrier data revenue increased $0.3M Y/Y Due to special construction related to FTTT projects Wholesale Carrier Data Wholesale switched carrier access revenue declined $0.2M Y/Y Secular decline in access lines and voice traffic Regulatory reform 2.0% 16

17 Operating Expenses Quarterly Operating Expenses $72 Overall operating expense decreased $0.9M primarily due to a decline in salaries & wages and costs related to employee benefits, partially offset by increased direct cost of services related to video 17

18 Capital Expenditures Full Year CapEx $96.7 $86.3 Overall $10.4M increase in capital expenditures YTD Capital spending focused primarily on cell site FTTT, data center consolidation and growth of HTTV FTTP subs Total 2015 expected to be consistent with 2014 levels 18

19 Net Cash Flow Full Year Net Cash Flow Cash flow improvement from working capital, offset by higher capex 19

20 Q&A

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