Best of all, the around-the-clock protection a LifeGuardian Medical Alarm System provides costs just pennies a day!

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1 Hello Folks, Thank you for considering a LifeGuardian Medical Alarm System for yourself or a family member. Enclosed is a complete information kit that you requested. We understand that choosing the right medical alarm company to protect you or a loved one is a very important decision. Here are just a few reasons why LifeGuardian Medical Alarms offers one of the nations oldest and most respected medical alarm centers: Our USA-based medical monitoring center has over a quarter century of continuous operation. Unsurpassed experience with over 3 million emergency calls successfully helped to date. AARP top rated, UL Listed equipment manufacturer during the past 25 years. LifeGuardian is proud of our long-held A+ rated Better Business Bureau record. Imagine the feelings of peace and comfort you will feel knowing yourself or a loved one is protected 24 hours a day, 7 days a week in the event personal assistance is needed. Anyone wearing a LifeGuardian Medical Alarm enjoys the feelings of safety and security knowing they can live independently at home. Best of all, the around-the-clock protection a LifeGuardian Medical Alarm System provides costs just pennies a day! To get started right away, simply call me directly at Ext 715 and I would be happy to assist you personally. You may also complete and return the enclosed LifeGuardian Medical Alarm Order Form by fax, or in the enclosed self-addressed return envelope. Please feel free to call me if you have any questions. Sincerely, David Varner David Varner, Director of National Accounts LifeGuardian Technologies, LLC P.S. Don t delay! Be sure to take advantage of our Senior Super Saver special. Receive free shipping and free lifetime equipment warranty. 1

2 ENJOY 24/7 PERSONAL ASSISTANCE & EMERGENCY RESPONSE FOR AS LITTLE AS.66/DAY! Thank you for your interest in a LifeGuardian Medical Alarm System. LifeGuardian s Medical Monitoring Center has been in service for over 30 years and has successfully responded to over 3,000,000 emergency calls. That makes us an undisputed leader in medical alarm services for over a quarter century. BENEFITS OF A LIFEGUARDIAN PERSONAL ASSISTANCE SYSTEM For seniors wishing to remain independently at home, it can sometimes be a frightful experience for them and a concern for family members. They know they may not be able to get to the phone should they fall or need help. Family members also are often painfully aware that they cannot always be there to insure their lovedones safety and security. However, you are never alone with the safety and security provided by a LifeGuardian Personal Help System. A wireless LifeGuardian Personal Assistance system can provide you and your family: Peace of mind knowing you have non-emergency personal assistance at the press of a button. Have immediate access to emergency medical care if needed. Eliminate the need for a costly assisted living facility ($36,000/year). Reduce the need for in-home care assistance ($19/hour). Remain active and independent. Reduce the anxiety of living alone. Enjoy the confidence and security of knowing you are protected. Be assured of prompt notification of friends and family if an emergency should occur. HOW DOES A LIFEGUARDIAN MEDICAL ALARM SYSTEM WORK? 2

3 When you sign-up with LifeGuardian, you receive a small, tabletop sized base console that you plug into any standard telephone jack in your home. You also receive an complete accessory kit including a wireless, waterproof call-for-help button, a nylon pendant, Velcro wristband and belt or clothing clip If you need assistance for any reason routine or emergency you simply press the waterproof, wireless help button that you wear at all times. Your personal assistant will come over the two way speakerphone and you simply tell them what you need. They can call family members, close friends, neighbors, police, fire and/or paramedics. Best of all, they will stay with you on the two way speakerphone until your assistance is assured. If, for any reason, we receive your call for assistance but cannot speak with you over the two way speakerphone, your personal assistant will follow a procedure that you set up in advance to call friends, family, neighbors, or dispatch emergency medical personnel to get you the help you need. WHY CHOOSE LIFEGUARDIAN MEDICAL TO BE YOUR PERSONAL ASSISTANT We offer one of the oldest and most experienced medical monitoring centers in the United States. During the past 25 years, our center has successfully handled over 3,000,000 emergency calls and millions more non-emergency personal assistance requests. Your LifeGuardian medical alarm equipment is manufactured by the company that invented one of the very first two-way voice medical alarms over a quarter century ago. Your LifeGuardian system will provide you with some of the longest ranges available today. You can be 400 feet away from the base console and still be able to activate your system should you need help. It can even work around the outside of your home. Unparalleled medical monitoring experience combined with top quality, long range systems means the best possible protection for you or a loved one. WE KEEP YOUR CRITICAL MEDICAL INFORMATION ON FILE When you sign-up with LifeGuardian, you can provide us with your critical medical information. We can keep on file and pass along to emergency dispatchers upon request lifesaving personal details like blood type, allergies to medications, location of critical medications, existing medical conditions, preferred hospital and much more. with no fees or costs. You are encouraged to update your critical medical information at any time. Simply send us a fax or with the updates and we will change your account 3

4 WE PROVIDE YOU WITH A FREE PARAMEDIC/HOSPITAL MEDICAL INFORMATION KIT Additionally, every LifeGuardian subscriber receives our exclusive Paramedic/Hospital Medical Information Kit. You simply fill out this complete medical profile and detailed medical history and place it on your fridge. WHAT DOES MY LIFEGUARDIAN SYSTEM INCLUDE? We also include two free high-visibility medical alert stickers that you place on entry doors or windows. These tell emergency responders where to find this critical find this information. When seconds count, paramedics are able to have in hand all the information they need to provide the best possible medical care. Should you need to go the hospital or medical center, your paramedics can quickly and easily take this with them to give to hospital emergency room staff. Your LifeGuardian Medical Alarm System is shipped to you complete with everything you need to quickly and easily set-up and test your new system. Our one page New System Set-up and Testing Guide walks you through the process step-by-step. Within just a few minutes, your new LifeGuardian is ready to begin protecting you and your family. 4

5 YOUR NEW LIFEGUARDIAN MEDICAL ALARM SYSTEM KIT INCLUDES: One LifeGuardian medical alarm system base console. One wireless, waterproof call-for-help button. One detachable, waterproof Velcro wristband. One detachable, waterproof nylon pendant. One detachable, waterproof clothing/belt clip. One 36 hour professional quality back-up battery (installed). One computer-controlled two-way speakerphone (installed). One 6 foot telephone extension cord. Quick and easy LifeGuardian Set-up & Testing Guide. WHAT ELSE DO I RECEIVE AS A LIFEGUARDIAN SUBSCRIBER? All of us at LifeGuardian Medical want to assure you that we are here for you for years to come and will do everything possible to insure that your LifeGuardian System is ready to operate at any time. Free lifetime equipment warranty. Free unlimited technical support if needed. Free unlimited system tests. No cancellation or early termination fees. No installation or equipment set-up fees. HOW MUCH DOES A LIFEGUARDIAN SYSTEM COST? The typical LifeGuardian Medical Alarm System costs just about $1 per day. For less than a cup of coffee, you can protect you or a loved one around the clock. LifeGuardian understands every situation is different so we offer three different services plans. Simply choose the plan that fits your needs - and your budget: Annual Service Plan Senior Super Saver: $24/month Pay $288 today for a complete LifeGuardian medical alert system plus your first year of 24/7 monitoring service. Your service plan automatically renews annually until cancelled. Equivalent to only $24/month! Quarterly Service Plan Senior Super Saver: $29/month Pay $136 today for a complete LifeGuardian medical alert system plus your first three months of 24/7 monitoring service. Your one-time account activation, set-up and programming fee is only $49. Your service plan automatically renews quarterly until cancelled. Equivalent to only $29/month! Monthly Service Plan Senior Super Saver: $34/month Pay $133 today for a complete LifeGuardian medical alert system plus one month of 24/7 monitoring service. Your one-time account activation, set-up and programming fee is only $99. Your service plan automatically renews monthly until cancelled. Equivalent to only $34/month! 5

6 OPTIONAL PRODUCTS AND RECOMMENDED SERVICES: EXTERIOR KEY SAFE LOCK BOX Exterior lockable safe for quick, secure key access. You can change the four-digit combination anytime for maximum security. Lock on to railings, door knobs, pipes, etc. Price: $39 each EXTRA WIRELESS HELP BUTTON KIT One extra wireless call for help button. Kit includes pendant, wristband & clip. 24/7 Monitoring Service is included. Price: $4 each/month WIRELESS WALL/BATH/HALLWAY HELP BUTTON Extra Wireless wall mounted call for help button. Mount several anywhere in the home where assistance by be needed. 24/7 Monitoring Service is included. Price: $4 each/month WIRELESS SMOKE & FIRE DETECTOR Works just like a home security system smoke detector. Reports smoke/fire to monitoring center who will immediately dispatch fire department. 24/7 Monitoring Service is included. Price: $8 each/month WIRELESS CARBON MONOXIDE DETECTOR Reports presence of odorless, tasteless deadly Carbon Monoxide (CO2) gas to monitoring center. 24/7 Monitoring Service is included. Price: $8 each/month PRIORITY MAIL SERVICE Your LifeGuardian order is shipped next business day by USPS Priority Mail for 2-3 day delivery. Price: $40 Expedited Next Day Service Next day account set up & FedEx Next Day Service delivery. Price: $99 6

7 COMMONLY ASKED QUESTIONS How does the LifeGuardian Medical Alarm System work? You will receive a small, lightweight Personal Help Button that you wear either around your neck, clipped onto clothing or on your wrist. It is water resistant so you can wear it in the shower or tub. The important thing is if you ever need help, all you do is push the button you are wearing. About seconds later our central station is going to begin to have a two way conversation with you through a little console that is plugged in at your house. At this time you may say something to us like, "I don't need an ambulance, but would you please call my son/daughter, neighbor, or friend?" It's not always a paramedic emergency and we are going to do pretty much whatever it is you ask us to do. However, if we are unable to speak with you or you say it's an emergency, we would immediately dispatch the local paramedics to your house. What happens when the Personal Help Button is pressed? 1. Subscriber presses "Emergency" button. 2. Signal is sent to base console unit in home. 3. Base Console unit calls monitoring center. 4. Two way communications between the base console unit and the Security Center emergency dispatcher center is attempted. 5. The emergency dispatch operator will call anyone on your contact list that that the subscriber asks for. If the Emergency Dispatch operator can not establish voice contact with the subscriber, they will assume it is a medical emergency and immediately contact your local paramedics- unless otherwise instructed. Who gets notified in the event of an emergency? When the subscriber is first setup with the system, a Subscriber Information Form a will be completed. The profile will contain the information of anyone on the contact list. This includes contact name, phone number (home, cell, office, etc.), Relationship (family, friend, neighbor), and key holder (Yes/No). The Subscriber Information Form will also include information about the client s medical conditions, allergies, prescribed medications, doctor s information, Hide-A-Key location and any special instructions. How close to the console do I need to be in order to be heard? The system we use is very sensitive. In the average home we can usually speak with you regardless of what room of the house you are in. However, please understand that we have had people in the very room where the system is located who were unable to speak with us. Perhaps because of a heart attack, stroke, or choking on something. In that case, we would immediately dispatch local paramedics to your house. Does the LifeGuardian Medical Alarm System work outside? If you should have a problem around the outside the house, the system may still work - depending upon such variables as distance from the base console, home construction materials and location of the base console in the home. You can quickly and easily test your outside range when you receive your system so you know your specific coverage area. Obviously, we are not going to be able to speak with you over the two-way speaker phone if you are outside, but we will know you are in trouble and we can notify dispatch friends, family members, neighbors or dispatch paramedic rescue to your house. You can test your range upon receipt so you know your specific coverage area. 7

8 Who responds to my call for help? A friendly, professional trained emergency dispatch operator at our LifeGuardian Medical Center will come on through the voice console and speak with you. If non-emergency assistance is needed, we can call anyone on your call list. If emergency rescue is needed, we will call your local paramedics. What happens if I cannot talk or respond to you after I press my pendant? If the LifeGuardian Medical Center emergency operator is unable to speak with you, we will attempt to reach you by telephone. If we are unable to speak with you, we will assume it is a medical emergency and immediately dispatch emergency rescue personnel to your house. Once emergency assistance is dispatched and is en-route, your LifeGuardian Medical Center operator will attempt to contact someone on your emergency call list to let them know that the system has been activated and help is on the way. How will emergency personnel get into my home? Should we have to call paramedics, we would immediately call any friends/neighbors/family members on your contact list that have a key to your home and live close enough to meet rescue and open the door. It is highly recommended you either hide a key outside or we offer a realtor-type Hide-A-Key Safe where you can place a hidden key. Your emergency dispatch operator will give the combination to rescue at the time of the emergency. This can assist emergency rescue personnel in gaining entry without breaking doors or windows to gain access. What happens if my electricity goes out? The system has a battery back-up that will operate the unit for up to 36 hours after an electrical outage. When power is restored the battery recharges, so it is ready for any additional power outage. Can I set-up the LifeGuardian Medical Alarm system myself? Yes! The LifeGuardian Pro Medical Alarm System is designed to be very easy to install and sets-up much like a standard answering machine. As a result, you pay no installation charges - saving you $100-$300. Here is how easy it is: 1. Plug LifeGuardian unit in to power outlet. 2. Plug LifeGuardian unit into telephone jack. 3. Plug phone into LifeGuardian unit. 4. Test the system (instructions included). How do I plug it in? Do I lose my telephone jack? NO! You just simply plug the system into an AC outlet just like you would a table lamp. If you have a telephone, you simply plug your phone into the base console and our base console into any existing phone jack in the home. Do I need a special phone jack in order to have your system? No special type of jack or special wiring is required in order for the LifeGuardian Medical Alarm System to work. However you will need a regular modular phone jack to plug your alarm into. It will work off your existing modular phone jack and will not affect your phone or any other item plugged into the jack. Can I take the LifeGuardian Medical Alarm system with me if I move? Yes. Simply give us 24 hours prior written notice so that we can update your file with the new address and telephone number. There is never any cost to update your location or contact information on file. Simply provide update information to us in writing using our handy online Subscriber Update Form. 8

9 I have a rotary phone line, will that affect the system? Not at all. Our system will work with either a rotary/pulse or tone phone line. Simply be sure to let us know when you subscribe that you have a rotary phone. Will a LifeGuardian system work with cable modem telephone service? VOIP? Your LifeGuardian system can work just fine with cable telephone service providing a filter (provided by your service provider) is on the phone line. LifeGuardian is not compatible with VOIP service like Vonage. Is the emergency monitoring security center available 24/7? Yes. The monitoring security center emergency operators are standing by 24 hours a day, 7 days a week, including holidays. How big is the Personal Help Button and console? The console is about the size of your average telephone and sits easily on any table, counter or desk. The console can also be wall mounted if desired. Your Personal Help Button is about the size of a half dollar, extremely small, lightweight (5 grams) and is not cumbersome in any way. Is the Personal Help Button easy to push? The Personal Help Button is designed to be pressed firmly in order to prevent accidental activations, however there is no need to put a lot of strength behind it. Will the Personal Help Button break if I drop it? No. Your Personal Help Button is very strong and can withstand being dropped. Can I use the Personal Help Button in the shower? Yes! Your Personal Help Button is completely waterproof. How long do the Personal Help Button batteries last? The long-life lithium-ion batteries will normally last 3-4 years. What happens if I accidentally set off my LifeGuardian Medical Alarm System? If you should ever accidentally set off your alarm that's ok. Just tell the operator who comes on the two-way speaker phone that you accidentally pressed the button. They will then disconnect and no further action would be taken. We are there 24 hours a day and are happy to assist you. I live in a remote rural area, can I still be covered? We are a multi-national company and you can have your service virtually ANYWHERE in the United States, including Alaska, Hawaii and Canada! You simply need to have standard telephone service available at your residence and 110VAC power. How long does it take to get a response after I press my Personal Help Button? About seconds later, a personal dispatch operator will announce themselves over the base console's 2- way intercom and will be able to have a two way conversation with you. If something should ever go wrong with my alarm, how do I get it fixed? Your LifeGuardian Medical Alarm System is covered by our lifetime warranty for as long as you subscribe to our emergency monitoring security center service. If you should ever have a problem, simply call our toll free technical support number ( Ext 712) and we will attempt to troubleshoot the problem with you 9

10 over the phone. If for some reason, we cannot resolve the problem over the phone, we will send you a replacement that day at no charge. Can I update and change information after I set up the system? Of course! Just fax or us to inform us of what information you wish to change or update. Unlimited changes and updates are included at no extra cost! Will my monthly service fee ever increase? LifeGuardian Medical Alarm System takes great pride in never raising our monthly service fee to existing subscribers - ever. Your agreement states the service fee that you will pay and that is all you will ever be charged. In the event we will ever need to raise our fees, the increase will apply only to new subscribers. Must I sign a long term multi-year agreement? No. We do not have a long term agreement. We have a six simple programs that come with a simple monthto-month, quarterly or annual agreement which you can cancel anytime (without cancellation fees) with just a 30 day notice. Is LifeGuardian covered by Medicare, Medicaid, or insurance companies? Possibly. If you have claim or a prescription for a medical alarm payment must be arranged between the two of you. It is usually done on a reimbursement type basis. Please contact your insurance carrier to confirm if they can provide benefits or coverage for this type of service. Do you have any other payment options after the initial credit card charge? Yes. If you so choose, we can continue to charge your credit card, set up an automatic debit from your checking or savings account, or we can send you a monthly invoice for a small additional charge. How do I order a LifeGuardian Medical Alarm System? For fastest service, simply complete and submit our Online Order Form. For voice orders, call the LifeGuardian Customer Service Center at Ext 1 from 8am-4pm M-F PST. I want this for my mom & dad who live together, do I have to pay two monitoring fees? No, the monitoring fee is the same. There is a fee of $4/mo for each extra Personal Help Button. How long will it take to receive my LifeGuardian system? Simply complete and return our Online Order Form for fastest service. Upon receipt of your order, we ll rush your LifeGuardian Medical Alarm System to you by FedEx Ground (5-7 day delivery to most areas) no later than the next business day. If you need Express delivery, we will set-up and ship your LifeGuardian System within 24 hours by FedEx Next Day Air. You will receive your system within hours after you order it. There is a $99 charge for Express delivery. I'm ordering this alarm for my parents, but I want to be the one billed for it. Is this possible? Yes, of course. Simply give us your billing instructions and we would be happy to bill you instead of the person using the alarm. ADDITIONAL QUESTIONS? HERE IS HOW TO CONTACT US. You can call our customer service office at (8am-4pm M-F PST) to speak with a live representative. You can send us an anytime to service@lifeguardian.net. 10

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12 LIFEGUARDIAN FRIEND REFERRAL PROGRAM Earn one free month of monitoring service for each and every friend that signs up for LifeGuardian Medical Alarm no limit! Just complete the certificate below and give it out to all your friends, hand it out to all your neighbors and/or drop them off at your local activities office or senior center. Both you - and the person you refer - will receive one extra free month of monitoring service - with our compliments! 12

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