Catering and Hospitality

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1 Catering and Hospitality Improve Productivity Increase Profitability Inspire your Staff Bury College Business Solutions - Customer Excellence Award Winner 2011 Transform your Business through Training The employers choice. For all your company training needs.

2 Real Benefits The hospitality industry continues to grow in spite of the recession. Customer expectations are high and there is a constant need across the industry for skilled staff. Bury College Business Solutions has an extensive range of Apprenticeships and short courses to ensure your employees are equipped with the skills and training they need for your business to stand out from the rest. As businesses face the challenge of an increasingly competitive marketplace, ensuring your employees are skilled and qualified is more important than ever. A skilled and motivated workforce can help your business attract new customers, become more profitable and help your business stand out from the competition. Investment in training can have real business benefits: Your employees can gain the skills that are directly relevant to your business, helping to improve productivity and efficiency. You can keep a competitive advantage by ensuring your employees have the right training and expertise. Trained employees feel more valued and motivated, and are more likely to stay with your business. Your business can benefit from improved customer satisfaction and loyalty.

3 Receive the training your business needs Bury College Business Solutions has a proven track record of successfully delivering high quality training. We can create bespoke training that is unique to your company, as well as offer an extensive range of Apprenticeships, short courses and other nationally recognised qualifications. Developing your business with Bury College Business Solutions brings additional benefits: Training is flexible and can take place in your workplace, at our town centre training facilities, or online. Training can be delivered in group or individual sessions, depending on your preferred option and the type of training taken. Your training investment could be supported by our access to funding to help you reduce your training costs. You will receive personal attention from a dedicated individual point of contact to respond to your business needs.

4 Catering and Hospitality Apprenticeships Hospitality Service This Apprenticeship is ideal for those who work in a café, small catering outlet or takeaway. The Apprenticeship covers a wide range of units including: providing a counter and takeaway service, serve food at the table, resolve customer service problems, maintain and deal with payments. Food and Beverage Service Within this Apprenticeship you will become skilled at serving food to a table, providing silver service, serving alcoholic drinks, preparing and serving cocktails, maintaining cellars and kegs, maintaining and dealing with payments. Food Service The Food Service Apprenticeship will provide opportunities to learn how to give good customer service, maintain food safety when storing, holding and serving food, how to prepare and clear areas for table service, serve food at the table, and provide a silver service. Beverage Service You will develop your skills in a number of areas including; serving alcoholic drinks, preparing soft drinks, serving wines, preparing cocktails, creating hot beverages, preparing and cleaning the bar area, delivering customer service excellence. Food Production and Cooking The Diploma in Food Production and Cooking covers a wide range of skills, including; producing basic fish, meat, poultry, or vegetable dishes, producing basic hot sauces, rice, or pasta, producing basic bread and dough products, cakes, sponges and scones, promoting new menu items, and setting up and closing a kitchen. Professional Cookery The Diploma in Professional Cookery will develop vital skills in food safety and hygiene and teamwork as well as choosing from a range of practical options - anything from cooking shellfish dishes to developing menus.

5 Kitchen Services The Level 2 NVQ Diploma in Kitchen Services is designed for learners working in, or who are seeking to start a career in, kitchen services. It is aimed at chefs who may be cooking and reheating food that is bought in and that requires little or no preparation. Housekeeping This Diploma in Housekeeping will cover, cleaning and making up rooms, checking equipment, collecting linen and laundry, setting up meeting/conference rooms, dealing with customer complaints. Level 3 Diploma in Professional Cookery With the Level 3 qualification you will develop technical skills and knowledge covering high level aspects such as advanced butchery, fish, game and also develop contemporary styles of presentation. Duration: 17 months Level 3 Diploma in Hospitality Supervision and Leadership The qualification covers leadership, customer service, resource control, and incudes a range of additional units including: food production, food service, drinks service, management of functions, housekeeping, portering and concierge, reception and reservations and bookings, as well as generic management responsibilities. Duration: 17 months As part of the framework, learners will also study key skills and employer rights and responsibilities and will receive further knowledge and understanding to complete their jobs effectively. Learning is flexible. Level 2 programmes require one day per week college attendance. Level 3 programmes are delivered entirely in the workplace.

6 Short Courses A Unique Opportunity Your employees can gain additional skills with bespoke short courses. These courses can be delivered at your premises or at our town centre training facilities. Come cook with the Professionals This course is aimed at anyone who has an interest in cookery and would like to broaden their understanding of fine dining. The course will be mainly a practical application of skills. Duration: 1 Day Food Safety in Catering Level 2 CIEH The Level 2 Food Safety qualification is designed for anyone working in a catering, manufacturing or retail environment where food is prepared, cooked and handled. Procedures and skills gained on this course will be of use in the workplace and at home. Duration: 1 day or 1 evening for 2 weeks Award for Personal Licence Holders (APLH Level 2) This qualification is compulsory for individuals who are planning to enter the licensed retail sector. The course is awarded by the BIIAB, a professional body for the licensed retail sector. Topics include: Roles, legal responsibilities and functions of licensing authorities, the application process, the content and purpose of operating schedules, the rule and duties of the designated premises supervisor, the specific prohibitions for the sale of alcohol, the strengths of alcoholic drinks. Duration: 1 Day

7 A recipe for success! Working in partnership with Bury College Apprenticeships, the Mark Addy, a pub restaurant, has given its staff the opportunity to gain a nationally recognised Catering and Hospitality Certificate. Qualified staff equal happy customers! Rob Owen-Brown, Executive Head Chef, Mark Addy, Manchester. For further information on dates, times and costs please call

8 Improve your business competitiveness with Bury College Business Solutions Tailored training to meet your individual company needs Access to funding Apprenticeships and Short Courses Bespoke and Vocational courses Nationally recognised qualifications Business-to-business networks To discuss how we could help transform your business through training, please contact us today on Bury College Business Solutions Link House 35 Walmersley Road Bury BL9 5AE Tel: Fax: Website: (M221/11) Designed and produced by Bury College Marketing, printed by Browns. October 2011