Secrets of a Scrum Master

Transcription

1 Secrets of a Scrum Master Applying Agile Principles to Content Development Donna Knapp dknapp@itsmacademy.com Session # 611 Wednesday, February 5th 8:30 AM 9:30 AM 1

2 Donna Knapp Author The ITSM Process Design Guide Service Desk Concepts, 4th Edition Customer Service Skills for Service Desk Professionals, 4th Edition Curriculum Development Manager Certified Process Design Engineer ITIL Expert/ITIL Examination Panel Certified Scrum Master Certified ISO/IEC 2000 Consultant/Manager Certified in Knowledge-Centered Support (KCS) Principles 2 ITIL is a registered trade mark of AXELOS Limited

3 Agenda Why Scrum? Scrum Basics ITSM Academy and Scrum Scrum Benefits Getting started Lessons Learned Scrum is an iterative and incremental Agile framework for completing complex projects. 3

4 Why Scrum? The Business Perspective (1) Our cadence is off. The Business Content Development Training 4

5 Why Scrum? The Business Perspective (2) Agile and Lean practices are needed. The Business Content Development Training 5

6 Why Scrum? The Content Development Perspective Too many MEETINGS Unresolved Impediments Too many UNPRODUCTIVE meetings Constantly Changing Priorities Missed Commitments Unrealistic EXPECTATIONS Too much WIP Rework and Waste BLOATED processes Dissatisfied Stakeholders 6

7 ITSM Academy Stakeholders Content developers Accreditors and examination institutes Practice managers Event operations team Instructor Manager Trainers Trainer candidates (TCs) Corporate and GEM partners ITSM Academy Learning Environment Physical classroom Virtual classroom Trainer portal Learner portal my.itsmacademy.com Our most important stakeholders our learners! 7

8 Scrum Basics Scrum = 3 Roles + 4 Artifacts + 5 Meetings Product Owner Release Planning Meeting Product Backlog (ranked list) Sprint Planning Meeting Sprint Backlog Team Daily Scrum 24 hours Scrum Master 2-4 weeks Sprint Review Sprint Retrospective SPRINT No changes allowed! Scrum is based on time-boxed 8 iterations.

9 Scrum Roles Scrum Master Product Owner Provides process leadership Removes impediments Sets product vision Determines priorities/what to do The Team (cross functional/self-organizing) Determines how to do 9the work/does the work

10 Potentially Releasable Products Learner Manual Instructor s Kit (IKit) Game Kit (GKit) Virtual Toolkit (VKit) Sample Exams TC IKit Play Sheet Virtual Agendas Quick Reference Cards Release Notes Assignments Pre-class Learning Track Detailed Course Timeline Course Learning Track Marketing Materials Trainer Bag of Tricks (TBOT) This Week on Campus (TWOC) 10

11 Scrum Meetings What works for us Release Planning Meeting (Bi-weekly) Sprint Planning Meeting Sprint Review Meeting (Combined) Daily Scrum (Weekly) Sprint Retrospective (Monthly) A Kanban board is used to make work visible, limit work in progress (WIP) and measure velocity (quantity of work done in an iteration). 11

12 Scrum Benefits Align with Agile and Lean values Bring transparency to Work in progress Completed work Velocity Expose impediments and waste Expose the effects of peoples actions (or inactions) and decisions Encourage and enable continual improvement Improve focus Improve capabilities Reduce waste and variability Improve cycle times Clarify process roles Streamline process activities Change peoples behavior Improve communication and collaboration Increase organizational maturity Stakeholder and employee satisfaction! 12

13 Getting Started Start where you are Select and educate a Produce a product pilot team (include all 3 backlog roles) Define time-boxed Conduct a pilot (or two) iterations Use transparency and Break work into pieces data to that can fit into a sprint Understand velocity (potentially releasable Identify improvements products) Refine your rules Agree to WIP limits Time-boxes Define impediment WIP limits Define done Pulling work from the backlog Use organization change management best practices. Prepare, motivate and equip people to change. 13

14 Lessons Learned Take it slow Accept that You can t work on processes and in processes at the same time It s not about the tools no tool is perfect, no tool is complete Not all work belongs in sprints Celebrate wins Strive for incremental improvement Keep it simple!!! Perfection is when there is nothing left to take away." Antoine de Saint-Exupéry 14

15 Sources of Information scrum.org download the Scrum Guide scrumalliance.org kanbanlibrary.com my.itsmacademy.com Resources Sprint Activity Template 15

16 Thank you for attending! Secrets of a Scrum Master Session # 611 Donna Knapp dknapp@itsmacademy.com my.itsmacademy.com > Resources 16