Milas-Bodrum Airport / BJV

Transcription

1 Milas-Bodrum Airport / BJV Infobook / bjvairport.com 2016

2 Published by TAV Milas-Bodrum Terminal Operations Co. Milas-Bodrum Airport Milas/Muğla/Turkey Contact T: TAV (828) Social Media facebook.com/bjvairport twitter.com/bjvairport instagram.com/tavairports youtube.com/tavairports foursquare.com/tavairports 2

3 We are continuously improving the quality and standards of our terminals at Bodrum, the Pearl of the Aegean. Bodrum, a small fishing town in the 1960s, has been transformed into one of the most important tourism centers in Turkey, where hundreds of thousands of guests arriving from Turkey and abroad are welcomed every year. TAV is now operating Bodrum-Milas Airport, the opening gate of the region to the rest of the world. We set out our journey in July 2014 when we took over the operating rights of the domestic terminal of Milas-Bodrum Airport. We continue going forward having taken over the operations of the international terminal in October Whilst we progress as one of the leading companies in the airport operations at home and abroad, we have set the goal for ourselves to continuously improve the quality and standards of our terminals at Bodrum, the Pearl of the Aegean. We accomplish this through the knowledge we have accumulated thanks to our competent personnel and established background, using our know-how to raise Bodrum to the position it deserves. We are glad to get substantial results through our Customer Relations Management, a key issue for TAV Airports. I would like to take this opportunity to thank all our customers, employees, and business partners for their support. Kind regards, İclal KAYAOĞLU Operation Coordinator 3

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5 CONTENTS TAV IN BRIEF PRIOR TO FLIGHT TRANSPORTATION PARKING LOT CHECK-IN & SECURITY FOOD & BEVERAGE DUTY FREE FLIGHT DESTINATIONS

6 All for one. We speak the same language with you in 17 countries on four continents. We work eagerly to provide you with the best service at 70 airports around the globe. 6

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8 Take airports with you. TAV Airports are at your fingertips now. Download the free TAV Mobile application for smartphones and tablet computers to access real time information about TAV Airports including flight information, sale items at duty free, car park services, lounges, special offers, food and beverage, transportation, city guide and airport maps. Powered by The Aviation Valuables Inside 8

9 TAV IN BRIEF TAV Airports is a success story built on the accumulation of knowledge, experience and creativity gained in airport operations, one of world s most challenging sectors. TAV s history started in 1997 with the tender for Istanbul Atatürk Airport International Terminal. TAV Airports Holding was established as a joint venture between the Tepe and Akfen Groups, who won the tender. Having grown to become a great success story within a very short period of time, TAV soon became a global brand in airport operations and construction thanks to its know-how, highly skilled human resources and advanced technology. Having gone through a restructuring process in 2006 in line with its goals, TAV re-organized its operational activities under TAV Airports Holding and and construction activities under TAV Construction. Following this re-structuring process, TAV Airports Holding had its initial public offering in February In May 2012, 38 percent of TAV Airports shares were sold to Aéroports de Paris. Today, TAV Airports, Turkey s global brand in airport operations, operates Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes, Milas-Bodrum and Gazipasa-Alanya Airports in Turkey, Tbilisi and Batumi Airports in Georgia, Monastir and Enfidha-Hammamet Airports in Tunisia, Skopje and Ohrid Airports in Macedonia, Medinah Airport in Saudi Arabia and Zagreb Airport in Croatia are also operated by TAV Airports. In addition to airport operations, the holding also operates, through its affiliates and subsidiaries, in auxiliary airport services including duty-free, food and beverage, ground handling services, IT, security and operation services. As part of these diversified services TAV Airports also operates the duty-free, food and beverage and other commercial areas at Riga Airport in Latvia. In 2015, the company provided services for 780,000 flights and more than 102 million passengers. 9

10 PRIOR TO FLIGHT LUGGAGE For your own safety, you are kindly requested to prepare your luggage yourself or witness it being prepared in your presence. Under no circumstances accept any packages that you are asked to deliver to someone else if you don t know the content. Make sure you obtain information from the airline company regarding the prohibited items on your flight. There may be substances which are not accepted by the country of origin or destination in registered or unregistered baggage. Please ask for details when purchasing your ticket. Valuable possessions such as jewelry, mobile phone, laptop, documents, etc. must be carried in your hand luggage. Your baggage may not be accepted on board if; It may endanger the aircraft, passengers or other cargo on board It is not packed properly and securely It contains items prohibited by the laws and regulations of the origin, destination or transit country It does not comply with the specified size restrictions. Get informed about the weight limits applicable for luggage and up to what point you need to label your luggage by the related airline company. Double check this information on your ticket. Please obtain information on weight and size restrictions on cabin luggage. Make sure you have labels including information such as your name / surname, phone number and address information on your luggage. You may obtain labels from your airline company s counter. Do not leave labels from previous flights on your baggage. Do not forget that goods in sacks, nylon bags, tin boxes, metal barrels and other freight which cannot be carried as baggage will not be accepted into the aircraft s baggage compartment or inside the cabin. Do not forget that pocket knives, knives, nail scissors or clippers, lighters and other cutting, piercing or explosive items are forbidden inside the cabin for safety reasons and will not be accepted. Do not carry such items with you. Do not extend weight or dimension limits or your baggage might be damaged or the grip might be detached while carrying. Please remember that you will need to pay for any extra luggage over the specified limits. Perform your baggage check-in procedures in your own name and check the information on the label coupons given to you in exchange for your baggage. Do not take charge of baggage that is not your own. Please kindly apply to Lost & Found Office of the Ground Handling Services Providers (TGS, HAVAŞ, ÇELEBİ) of the related airline company for any missing luggage or damages at the destination, before leaving the airport. Please present your flight ticket, baggage labels and ID during your applications. 10

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12 HAND LUGGAGE REGULATIONS CABIN LUGGAGE Items prohibited in the cabin luggage are listed in the National Civil Aviation Security Program APPENDIX-17. In addition, liquid restrictions are applicable on international flights and domestic flights since October 1st, 2009 and April 1st, 2012, respectively, as per the instructions issued by the General Directorate of Civil Aviation Authority. Current regulations for restrictions on liquids and items such as gels and aerosols etc. carried in hand luggage are as follows: Liquid restrictions in hand luggage are in effect at Milas Bodrum Airport. All liquids, gels and sprays to be carried in hand luggage must be in maximum 100 ml size boxes, bottles or similar cups. The actual sizes of boxes, bottles and cups are taken into consideration not the volume of liquids in them. These liquids must be carried separately in maximum 1 liter capacity 20 cm x 20 cm clear and properly sealed bags. Each passenger is allowed to carry only 1 (one) bag. The bags consisting of the liquids are checked separately through the X-Ray Devices at the security controls. Medicines (with prescriptions indicating the passenger s ID or medical reports explaining that the passenger should use the subject medicines and in original packages) and baby food (the baby should also be in the flight and in an amount that is sufficient for the flight duration) are exempt from this practice. Should the medicine/baby food is deemed suspicious; the passenger can be asked to taste them. Liquids: Other liquids such as water and syrup, and items including creams, lotions, oils, perfumes, all kinds of make-up items (liquid lipstick, mascara etc.), toothpaste, shaving gel and mousse, hair gels, deodorants, contact lens solutions, shampoos, jam, honey and yogurt, etc. DUTY-FREE All liquid commodities purchased from Duty-Free stores must be carried in special sealed clear bags together with their receipts. Please do not open the sealed bags until your final destination. Otherwise, the contents of the bags may be confiscated at the security checkpoints. You are kindly requested to check the regulation at the airport you will be transferred prior to your flight. 12

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14 TRANSPORTATION HAVAŞ DEPARTURE POINTS FROM CITY CENTER: Shuttles depart from Bodrum Bus Terminal. Note: Shuttles also pick up passengers at the Torba Junction, 10 minutes after their departure from the Bus Terminal. TIMETABLE AIRPORT-CITY CENTER: The shuttles are avaliable after all domestic flights in front of the terminal. (For further information: and ). CITY CENTER-AIRPORT: Shuttles for domestic flights depart from Bodrum Bus Terminal 2 hours prior to the flight time. ROUTE: Milas-Bodrum Airport, Güvercinlik, Torba Highway, Bus Terminal DROP OFF POINTS: Shuttles drop off passengers at Torba Junction. Note: During winter season, shuttle services are arranged according to the schedules of domestic flights. In the event of a flight cancellation, the corresponding shuttle service may also be cancelled. Shuttles for departures flights depart from Bodrum Bus Terminal 2 hours prior to the flight time. MUTTAŞ MUNICIPALITY BUSES Bodrum Bus Terminal-Milas Bodrum Airport Shuttles (Bodrum Bus Terminal-Milas Bodrum Airport) for departures flights depart from Bodrum Bus Terminal 2 hours prior to the flight time. Passengers are picked up from Torba Junction underpass and in front of Güvercinlik Metro. CONTACT INFORMATION: Muğla Kent Hizmetleri İnşaat Turizm Taşımacılık Ticari İşletmecilik İletişim Sanayi ve Ticaret A.Ş. T: (0252) info@muttas.com.tr 14

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16 PARKING LOT DOMESTIC TERMINAL CAR PARK The area of the car park is 13,500 square meters with a total parking capacity of 540 vehicles. The car park provides service with 2 entrance and 2 exit barriers. There are parking spaces for passengers with disabilities. In the event that other vehicles park in these places which are reserved for passengers with disabilities parking fine tickets will be issued. VEHICLE TYPE Automobile, Pickup, Minibus Midibus, Bus, Truck, Light Truck 0-1 Hour DOMESTIC TERMINAL PARKING DURATION / HOUR (TL) 1-3 Hours 3-6 Hours 6-12 Hours Hours Subscription (TL) Monthly Motorcycle DHMI Lessee, Taxi Corporations and Transporters; Staff/Staff Shuttle Vehicles Working at the Airport

17 INTERNATIONAL TERMINAL CAR PARK The area of the car park is 26,660 square meters with a total parking capacity of 716 vehicles, where 114 are reserved for buses and 602 for vehicles. Required measures are taken for the passengers, passengers relatives and personnel to access the parking lot easily with their luggage or luggage carriers. There are parking spaces for passengers with disabilities. Two elevators provide service to access the terminal from the parking lot. TAV barriers, ticket machines, entrance/exit control devices, exit cashier station, automatic payment station, as well as an integrated parking management system for entrance/exit control are available in the car park. VEHICLE TYPE Automobile, Pickup, Minibus Midibus, Bus, Truck, Light Truck INTERNATIONAL TERMINAL 0-1 Hour PARKING DURATION / HOUR (TL) 1-3 Hours 3-6 Hours 6-12 Hours Hours Subscription (TL) Monthly Motorcycle DHMI Lessee, Taxi Corporations and Transporters; Staff/Staff Shuttle Vehicles Working at the Airport 74 17

18 CHECK-IN & SECURITY CHECK-IN Passengers are recommended to arrive at the airport 1.5 hours prior to domestic flights and 2 hours prior to international flights to complete their check-in transactions. Please ensure that you have your ticket, a valid passport and ID with you when coming to the airport. Passengers without an ID will not be accepted on board. All passengers including children and infants must present their ID cards during check-in procedures. Passengers traveling with electronic tickets must ensure that they know the PNR number and present a valid ID. Baggage restrictions may vary by airline company. Information on baggage count and weight limitations can be obtained from relevant airline companies. Electronic information monitors above the counters and flight information screens within the terminal display details concerning at which counter(s) you can check in. Passengers must apply to the relevant check-in counter with their ticket, picture ID (valid passport, ID card, driving license, marriage certificate) and luggage, if applicable. Please ensure that your passport has a valid visa for the destination country, if applicable. A label displaying name, telephone and address details must be put on your luggage. Check-in staff must be advised of any hand luggage which should be labeled as cabin luggage. After the information on the documents is checked by the personnel at the check-in counter, passengers will be issued their boarding cards and baggage labels as their luggage is accepted. A small part of the baggage label is attached to the ticket and handed over to the passenger. The other part is tied to the baggage that will be sent to the aircraft. Check-in procedures are finalized when the check-in staff hands over the ticket, ID and the boarding card to the passenger. The boarding card displays details such as flight number, departure gate no., boarding time and seat number. DISABLED PASSENGERS & PASSENGERS WITH SPECIAL NEEDS PASSENGERS WITH SPECIAL NEEDS Infant and Child Passengers accompanied by an Adult Baby passengers Child Passenger Traveling Alone Pregnant Passengers Sick and Disabled Passengers Traveling procedures and required documents for the abovementioned passengers may vary by airline. Wheelchairs are provided by the airline companies and ground handling service companies. For further information, please contact the relevant airline company. 18

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20 FACILITIES FOR DISABLED PASSENGERS AT THE TERMINAL Services provided at Milas-Bodrum Airport for disabled passengers and passengers with special needs: Exclusive parking areas for disabled passengers Restrooms equipped for the disabled passengers Designated rest areas for disabled passengers within the terminal Guide prints and Braille surfaces for visually challenged passengers Specially designed telephone assistance facilities for disabled passengers at terminal entrances Wheelchair service at the domestic and international terminals (please request from your airline company) Braille printed location descriptions and logos for visually challenged passengers in lifts and restrooms as well as assistance phones Supporting handrails for disabled passengers Payphones for disabled passengers Direction signs within the terminal for visually challenged passengers Check-in areas for disabled passengers Designated drop off/pick up areas for disabled passengers at terminal entrances Terminal building maps with Braille alphabet to ease the traveling experience of visually challenged passengers Information desks and passport-check areas designed appropriately for disabled passengers Bus stops and guide prints and Braille surfaces Ramps adjusted for the use of disabled passengers PORTCLINIC Portclinic is located at the international and domestic terminals and is open 24 hours a day to provide fast and efficient service for airport personnel, passengers and relatives, when needed. T: (0252) TRANSACTION STAMP SALES POINTS Ministry of Finance departure fee stamp can be obtained at the desks situated next to Information desk on the departures floor of the international terminal. The transaction stamp payment must be made before the passport control. VISA PROCEDURES Visas are obtained from the embassies or consulates of the destination countries. The required information and documents may vary according to the destination country s visa requirements. konsolosluk.gov.tr - iatatravelcentre.com LUGGAGE CUSTODY SERVICES Luggage custody servisces are not available at Milas Bodrum Airport. LOST & FOUND OFFICE The passengers may get information about their belongings they lost at the airport and car park from the officers in chatge at the information office. International Terminal T: Ext:1000 Domestic Terminal T: Ext: bjvll@havas.net 20

21 Company Name RENT-A-CAR FIRMS CAR RENTAL COMPANIES AT THE INTERNATIONAL TERMINAL Phone Fax WEB GARENTA (0530) garenta.com.tr CIRCULAR (0533) Company Name CAR RENTAL COMPANIES AT THE DOMESTIC TERMINAL Phone Fax WEB SIXT (0533) (0252) sixt.com.tr AVIS (0252) (0252) BUDGET (0549) (0252) ENTERPRISE (0252) (0252) BILLET (0532) EUROPCAR ( (0252) HERTZ (0252) (0252) ERBOYCAR (0532) NEYZEN (0532) GARENTA (0530) CIRCULAR (0533)

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23 FOOD & BEVERAGE DOMESTIC TERMINAL KANTİN Located in the domestic terminal, Kantin offers sandwiches, croissants, grills, doner kebab and hot & cold beverages. The location of Kantin is easily visible to arriving and departing passengers. TICKERDAZE Providing service at the domestic terminal departing passenger hall, Tickerdaze is a brand new concept transforming the time spent at the airport into a pleasant experience with its pub atmosphere and its simple but delicious menu. TADINDA ANADOLU Located at the cleared hall of the domestic terminal after the 2nd security control, Tadında Anadolu serves regional Anatolian dishes and sells locally produced ingredients of these dishes. STARBUCKS COFFEE Located in the isolated hall of the domestic terminal after the 2nd security control, Starbucks Coffee offers a wide selection of coffees as well as delicious sandwiches, bakery products and cakes. PRIMECLASS CIP SERVICE primeclass CIP Service is a passenger comfort and 100% customer satisfaction oriented service offering private solutions at the airports. primeclass CIP Service offers prestigious services with meet and greet services at domestic and international terminals by assisting passengers during their pre-flight and after flight transactions regardless of airline and flight class. PRIMECLASS LOUNGE Operated by primeclass Lounge hosts the passengers with lounge services where you can overcome pre-flight stress, go through your work or simply have a quality time at international and domestic terminals. primeclass Lounge offers facilities such as TV, newspapers, magazines, wireless internet, PlayStation, computer, fax, and unlimited open buffet to passengers prior to their flight. TURKISH AIRLINES (THY) CIP LOUNGE THY CIP Lounge is put into service of Classic Plus, Business Class ve Elit ve Elit Plus card holders. It is open from the first flight to the last flight of Turkish Airlines during the day. Light appetizers, cold & hot beverages, Internet access, daily newspapers and magazines and international TV channels are offered to the passengers. 23

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25 DUTY-FREE ATU Duty-Free offers a wide range of products in the shops on Departures and Arrivals Floors at Milas-Bodrum Airport. You may get necessary assistance from our specialized sales consultants on products, make-up items, shopping and liquid restrictions, etc. INTERNATIONAL DEPARTURES A whole different world awaits you after passport and security control until you board when you are travelling abroad. You can enjoy shopping tax-free at Duty Free stores offering a wide range of products with your boarding card. INTERNATIONAL ARRIVALS If you are arriving at Milas-Bodrum Airport from abroad, you can also shop at the duty-free after passport control while waiting for or after you claim your luggage. DOMESTIC DEPARTURES If you are travelling through Milas-Bodrum Airport Domestic Terminal, you may enjoy shopping at ATU stores. 25

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27 TAX-FREE Tax refund office is located at the land side on the Departures Floor of Milas-Bodrum International Terminal. The passengers reside abroad may claim tax refund for the products they have purchased in Turkey. GENERAL AVIATION TERMINAL The General Aviation Terminal provides comfort besides speed and safety for the passengers during their travels. The terminal hosts passengers traveling on their business jets as well as airline passengers, offering a boutique service on request. Our special esteemed guests who would like to use the General Aviation Lounge are welcomed by the appointed personnel depending on the departure and arrival destinations. They are then accompanied to the lounge for security, passport and customs procedures and are able to finalize all their flight transactions without having to wait. Passengers traveling from the General Aviation Terminal save significant time and are able to follow the latest global developments through the television broadcast in the lounge as well as enjoying the complimentary buffet service and continue with their work using the wireless Internet provided. These privileged services enable passengers to spend time in a comfortable area prior to and after their flights, without any stress. Offering a privileged travel opportunity, the General Aviation Terminal is preferred by internationally famous people in economy, politics, business life, culture and sports as the entrance point to Bodrum. T: (0252)

28 YOUR VIRTUAL GUIDE AT THE AIRPORT TAV MOBILE 28 One of the main subsidiaries of TAV Airports Holding, TAV IT designs, develops and implements local and global airport technology services and solutions as a prominent brand in the aviation industry. Offering services with a professional team specializing in aviation sector technological solutions, TAV IT provides consistent management of sophisticated airport operations and develops new products through the utilization of its extensive know-how.

29 The TAV Mobile Application, developed by TAV IT, enables direct contact with customers and is available at eleven airports in four countries operated by TAV Airports Holding. With real-time access to information on passenger services, this free application is designed for smart phones and tablets. Thanks to TAV Mobile, access to flight information, current sales at duty free stores, car park, flight routes, the restaurant you require, cash machines, ticket sales points, private lounges, lost property offices and a currency converter are only one click away. Also, with the augmented reality module, current information and locations of important points such as gates, restaurants, pharmacies and information desks at the domestic and international terminals of Istanbul Atatürk Airport can be seen through the camera of your smart phone. This application is available for Istanbul Atatürk, Ankara Esenboga, Izmir Adnan Menderes, Milas Bodrum, Gazipasa-Alanya Airports in Turkey, as well as at Skopje and Ohrid Airports in Macedonia, Tbilisi and Batumi Airports in Georgia and Monastir and Enfidha Airports in Tunisia, operated by TAV Airports. 29

30 BODRUM DOMESTIC DIRECT FLIGHTS / SCHEDULED DESTINATIONS ISTANBUL - ATATÜRK ISTANBUL - SABIHA GOKCEN ANKARA ADANA AIRLINE TURKISH AIRLINES, ATLASGLOBAL AIRLINES, ONUR AIR PEGASUS AIRLINES, TURKISH AIRLINES, ANADOLU JET, BORA JET ANADOLU JET, PEGASUS AIRLINES PEGASUS AIRLINES, BORA JET 30

31 INTERNATIONAL FLIGHTS 2016 SUMMER SEASON AIRLINE ATLANTIC AIRWAYS AUSTRIAN AIRLINES AZERBAIJAN AIRLINES BLUE AIR MANAGEMENT BRITISH AIRWAYS CORENDON AIRLINES DEUTSCHE LUFTHANSA AG EASY JET EDELWEISS FREEBIRD AIRLINES CITY BILLUND VIENNA WIEN BAKU BUCHAREST CLUJ NAPOCA TMISOARA LONDON-GATWICK AMSTERDAM BRUSSELS CHARLES DE GAULLE COPENHAGEN DALAMAN DUBLIN GOTHENBURG HELSINKI KATOWICE OSLO STOCKHOLM TEHRAN TEL AVIV-YAFO WARSHAW FRANKFURT MUNICH BRISTOL EDINBURGH LIVERPOOL LONDON-GATWICK LONDON-LUTON ZURICH BIRMINGHAM BRISTOL BRUSSELS BUDAPEST COPENHAGEN GOTHENBURG LYON MILAN-LINATE VERONA NANTES STOCKHOLM TEHRAN 31

32 INTERNATIONAL FLIGHTS 2016 SUMMER SEASON AIRLINE GERMANIA FLUGGESELLSCHAFT GERMANWINGS JET AIR FLY JET TIME AIRLINES JET2 COM ONUR AIR PEGASUS AIRLINES SAS SCANDINAVIAN AIRLINES SUN EXPRESS AIRWAYS SUN EXPRESS DEUTSCHLAND TAILWIND CITY BERLIN HAMBURG COLOGNE BRUSSELS LIEGE OSTEND AALBORG COPENHAGEN EAST MIDLAND GLASGOW LEEDS MANCHESTER NEWCASTLE AALBORG BILLUND COPENHAGEN BEIRUT KATOWICE LONDON-GATWICK MANCHESTER POZNAN WARSHAW WROCLAW STOCKHOLM HANNOVER MUNICH WARSHAW ZURICH FRANKFURT HAMBURG HANNOVER MUNICH STUTTGART BRUSSELS DUESSELDORF FRANKFURT HANNOVER LIEGE MUNICH STUTTGART 32

33 INTERNATIONAL FLIGHTS 2016 SUMMER SEASON AIRLINE THOMAS COOK AIRLINES UK THOMAS COOK SCANDINAVIA A/S THOMSONFLY TRANSAVIA FRANCE TRANSAVIA HOLLAND B.V TUIFLY NETHERLANDS TURKISH AIRLINES (*) CITY BELFAST BIRMINGHAM EAST MIDLAND LONDON-GATWICK LONDON-LUTON MANCHESTER NEWCASTLE COPENHAGEN OSLO BIRMINGHAM LONDON-GATWICK MANCHESTER PARIS AMSTERDAM AMSTERDAM BEIRUT TEL AVIV 33