Guide to Portal Member Sign In
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1 Guide to Portal Member Sign In College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario Version V1.0 Modified Date: 4 April 2016 Page 1 of 7
2 Contents First Time Renewing... 3 Locked Out Account... 3 Forgot My Username... 3 Forgot My Password... 5 Page 2 of 7
3 First Time Renewing If this is the first time you are renewing your membership online, please follow the steps to Forgot My Password instructions below. Once you have identified your username, refer to the Forgot My Password instructions below to retrieve your password. If at any point you receive the message We could not find your information in our system, send an to and a member of staff will help you to register your account. Please make sure to clearly state in the your Registration ID number and your full Name. Locked Out Account If your account has been locked out due to multiple invalid password entries, send an to registration@ctcmpao.on.ca and a member of staff will unlock your account. Please make sure to clearly state in the that your account has been locked out, along with your Registration ID number and full Name. You will be sent an advising that your account has been unlocked. Forgot My Username If you have forgotten your Username, follow these steps: 1. Click here to access the Member Sign in page. 2. Click Forgot my Username Page 3 of 7
4 Enter your address (this is the address that you have provided to the College), then click submit. 3. You will be sent an automated with your Username and a link to sign back into the Renewal webpage. If you notice that the link is only partially hyperlinked (not all in blue), highlight the entire link, click copy, and paste it into your web browser address. Please make sure that you are NOT using Firefox as a web browser, as you will experience a Secure Connection Failure. 4. Sign in with the username provided and your password. If you do not know your password, follow the Forgot My Password instructions below. Page 4 of 7
5 Forgot My Password To retrieve your password, follow these steps: 1. Click here to access the Member Sign in page. 2. Click Forgot my Password. Enter your Username in the space provided, then click submit. 3. You will be sent an automated with a link to create a new password. This will be sent to the address you have provided to the College. If you have changed your address or cannot remember the address you have provided the College, you will need to contact the College at: ext. 0, where you will be asked a series of security questions to verify your identity. If the does not appear in your inbox, please make sure to check your junk mail. 4. Click the link in the to reset your password. If you notice that the link is only partially hyperlinked (not all in blue), highlight the entire link, right click copy, and paste it into your web Page 5 of 7
6 browser address. Please make sure that you are NOT using Firefox as a web browser, as you will experience a Secure Connection Failure. 5. Enter a new password and confirm the new password. You are now signed in and able to begin the registration renewal process. Page 6 of 7
7 Change Control Date Version Change Details 31/03/ Initial Draft Page 7 of 7
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