leadership with Atos SAP for Utilities in a rapidly changing market Your business technologists. Powering progress

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1 leadership in a rapidly changing market with Atos SAP for Utilities Your business technologists. Powering progress

2 Learning to manage change The utilities marketplace has been moving in new directions for many years. Successful businesses need to learn new skills, develop new capabilities and work with new partners to stay ahead. It s been happening for nearly two decades, now: transformational change in almost all of the world s utility markets. Across most of Europe deregulation is now an established fact. There is tougher competition than before, leading to consolidation and a constant battle to retain existing customers and find new ones. Churn has reached unprecedented levels, as new regulations make it far easier to move suppliers, and do so repeatedly. In electricity and gas, vertical integration between production, transportation and supply has all but disappeared, making it easier still to pick and choose. And transformation in the market is not just about regulatory change: there is also strong and growing pressure on resources, with new emphasis on sustainability, environmental performance and use of renewable energy. Prices for fossil fuels are rising fast, leading to massive investment in new production sources, from offshore wind farms to new nuclear power stations, while strategic energy policy is now a top priority for most governments. In water, as well, there are widespread shortages, with most parts of Europe suffering increased pressure on availability at a time when usage is still rising fast. New capabilities, new partnerships When a market is unpredictable and evolving at high speed we can be sure of one thing: there will be both winners and losers in the years ahead. To stay in the game, it is essential to boost performance in some critical areas: Customer service: consumers and businesses alike have choice, now, and will exercise their right to find the lowest-cost, highest quality supplier. Utilities a real step-change in service quality and customer management if they are to increase loyalty, reduce churn and raise margins. Operational efficiency: there is only one way the energy cost graph is moving in the longterm, and that is up. To deliver a competitive service while safeguarding profits means cutting fixed costs as far and as fast as possible. That means bringing new levels of efficiency into everything you do. The Smart agenda: technology is reshaping the market, with smart grids, smart metering and micro-generation driving new levels of efficiency, reducing emissions and enabling development of distributed generation. So what s the right answer? How do utilities compete successfully in a new world while profiting from change? The simple answer is through using Atos SAP for Utilities solutions, and this is why: Most utility companies already use SAP as the basis for managing their core processes, but in most cases they are not unlocking the full potential of their investment to drive change for the better in all key operational areas. That s where Atos can make a real and immediate difference. Atos is one of the very strongest SAP players in the world according to SAP, itself. With over 10,000 dedicated specialists and centers of excellence in Europe, North America and Asia, Atos is a global powerhouse in the SAP space. We are an IT integrator and we have a dedicated portfolio of solutions targeted specifically at utilities. Through Atos Worldgrid, its dedicated specialized business unit on Smart Energy solutions and business critical applications for energy and utilities companies, Atos is the natural partner for utility companies anywhere in the world that want to compete, grow and profit from a period of extraordinary change. Atos Worldgrid operates under the brands e-utile in Italy and Energy4U in Germany. 2 Leadership in a rapidly changing market with Atos SAP for Utilities

3 Leadership in a rapidly changing market with Atos SAP for Utilities 3

4 Solutions for every need and every opportunity The Atos SAP for Utilities portfolio covers the entire utility lifecycle, providing every aspect of IT, consulting and process management support that will ever be necessary. With our ability to mobilize exceptional resources and deliver support close to our clients, while profiting from repeatable solutions, proven best practice and low-cost global delivery, Atos can play a key role in delivering true competitive advantage in an unpredictable market. Atos SAP for Utilities solutions are focused on Customers, Operations and Smart technologies. Atos Worldgrid competencies have been enriched by the expertise and capability of Energy4U, one of Germany s leading energy technology consultants and e-utile, Italy s top SAP-focused energy specialists. Together, they add new innovation firepower and an extraordinary track record of successful projects in European utility markets. Customer-related services Customer-related services have never been more important in a market increasingly dominated by competition. Atos solutions include: CRM for Utilities bringing together all aspects of customer contact into a single, seamlessly-integrated solution. Atos ensures that there is a single customer view at all contact points, with fast and effective complaints handling and improved coordination of core services to systematically reduce the level of complaints. Atos ensures that cost to serve each customer goes down, retention goes up and margins are protected at the same time as brand value is increased Service Portal bringing together all core customer services on a single, intuitivelydesigned online portal. Customers can manage their account at their own convenience, seeing levels of energy usage and costs in real-time, while building closer trust-based relationships with their supplier Billing is the key to financial strength and good customer relationships. Agile and accurate billing makes it easier to take innovative new services to market, boosts customer confidence and enables rapid connections to new, smart technologies, such as automated smart metering Enterprise Application and Unbundling has become one of the most fundamental aspects of business life in deregulated, or deregulating markets. Unbundling systems must make it as easy as possible to strip out customer data and pass it over to a new supplier, or rapidly convert and manage incoming data. The service has to be impeccably managed and fully compliant with all regulations, and Atos provides complete guarantees in this respect. 4 Leadership in a rapidly changing market with Atos SAP for Utilities

5 Operational efficiency Operational efficiency is the most fundamental and urgent requirement for all utilities in a world where margins are under continuous pressure. In this context Atos provides: Consolidation & Harmonization which is one of the keys to delivering a fundamental improvement in all aspects of business operations. By integrating the SAP landscape to cut out unnecessary duplication and wastage, Atos has been able to reduce IT costs by up to 50%, ensure up to 90% alignment between business and IT processes, with implementation for most projects averaging just 18 weeks Enhancements & Accelerator for Utilities delivers the benefits of the unrivalled experience gained by Atos around the world. Atos uses proven best practice, solution templates and deep experience gathered from thousands of engagements worldwide to drive fast and purposeful change, backed by exceptionally fast roll-out Business Intelligence is the key to better decision-making in every aspect of a business. Whether it is targeting services to customers more accurately or gaining real-time insights to all aspects of operational management, Business Intelligence is the key. Atos helps utilities to improve financial management, maintain optimum load balances and sharpen their sales processes Water Pack is a consolidated package of solutions specifically designed to cover all aspects of water company management. Covering the entire end to end scope of operations, Atos optimizes SAP and improves performance in Water businesses of every kind and in every national market. Smart Technologies Smart Technologies are increasingly reshaping the market for the future, and Atos Worldgrid is a proven leader in the field through: Smart Meter integration a key factor in driving a new approach to energy and how we use it. We are now entering the world of Smart Energy, in which real-time management of a more efficient and agile energy grid will be the norm. Atos is a leader in developing smart technologies, connecting smart meters directly to billing systems, providing in-depth data management and potentially leading into dynamic pricing, consumption display and customer segmentation Clearing House & e-mobility services enabling development of a new generation of low-carbon vehicles. Atos Worldgrid delivers a complete service to vehicle manufacturers, energy suppliers and other service providers as this new market sector develops. The Atos SAP for Utilities portfolio delivers the right outcomes in markets around the world. Backed by powerful research and innovation funding and informed by deep industry knowledge, this is the capability that makes Atos the natural partner for a changing market. Leadership in a rapidly changing market with Atos SAP for Utilities 5

6 Atos: the global powerhouse for utilities Atos has brought together unparalleled capability to create a one stop shop for all aspects of SAP-related Utility IT, Consultancy and Support Services. Atos understands the utility market from the inside, from end to end and in every kind of market. And we now have critical mass and true leadership quality in every key aspect of SAP in Utilities. The creation of the new Atos in 2011 brought together two powerful SAP specialists to create one of the very strongest SAP players in the world Atos now has a strategic alliance with Siemens AG, cemented by a 100 million joint R&D fund, targeting development of innovative methods and solutions, many of them targeted at the utilities market, and by Siemens long-term majority shareholding in Atos We now benefit from 160 plus years of industrial leadership and can claim to have engineering excellence in our corporate DNA In Atos Worldgrid, we possess an acknowledged industry leader in Smart technologies related to the utilities market, with the added power of Energy4U and e-utile. No other competitor in the market has so many resources focused on the challenges, priorities and needs of utility companies, and no other company has a comprehensive solution portfolio that combines deep industry knowledge, true SAP leadership and outstanding innovation, delivered from one point of contact. Partnership Atos is a collaborator in everything it does. Our record of joint working is special and is rooted in a deep understanding of how important it is to show flexibility and integrity in working with other companies of every kind. We also aim to strike exactly the right balance between local and global and we have deep roots in every market where we operate. Atos teams understand local market realities and preferences, while drawing on proven best practice, repeatable solutions and low-cost near shore and offshore delivery centers. Innovation Most companies claim to be innovators but Atos is different. Thanks to the Atos Origin and Siemens heritage, Atos really does have engineering excellence and innovative thinking in its DNA. The new R&D fund set up jointly with Siemens is driving new concepts for the utilities market, while we also innovate with partners and clients. Through new ventures such as Canopy (with EMC and VMware) and Yunano (with Ufida, China s largest software company), Atos is opening up new opportunities for scalable SAP services delivered on-demand from the Cloud. Atos Worldgrid, thanks to its deep Utilities business knowledge, proposes innovative solutions to optimize customers processes and to reduce their TCO. Practical experience Atos has worked as a close partner to some of the largest and most demanding energy and utility clients in the world market. This track record has resulted in new tools, such as project accelerators, leading to more easily repeatable best-practice solutions, together with preconfigured template-based methods that lead to lower risk, higher quality outcomes and faster time to profit. IT for business leadership Atos is set up to help clients gain competitive edge through creative use of IT. We can deploy all the services required end to end, from consulting to implementation to outsourcing to collaborative partnering, all in pursuit of the client s business agenda. We are your Business Technologists, delivering IT excellence for business success: that is our promise, our goal and our difference in the market. In the utilities marketplace, companies need to improve operational efficiency continuously, ensure higher levels of customer loyalty and stay ahead of the curve as emerging technology transforms the industry. All of these actions and potential changes are enabled by IT, and that makes the choice of SAP expert partner the most critical decision that any utility company can make. 6 Leadership in a rapidly changing market with Atos SAP for Utilities

7 A2A A2A is the third largest energy producer and distributor in Italy, formed by merger in They came to e-utile for help with a range of key requirements: from boosting customer loyalty, improving business continuity and preparing for Smart Metering in electricity and gas. e-utile has delivered a highly efficient meter replacement program, automated remote management of Smart Meters, green datacenter with comprehensive disaster recovery capabilities and integrated CRM and billing. The results? Savings of around 40% on meter replacement and management, 20% improvement in billing accuracy and a real boost to the company s brand and reputation. Dolomiti Energia Dolomiti Energia is the key energy provider in Italy s mountainous north eastern region, and it faced the challenge of preparing to replace existing meters with new Smart Meters, integrating Smart Metering with SAP IS-U, introducing a new tariff management approach and fine-tuning the entire IT environment to cope with these major changes. Working with e-utile, the company now has a successful automated Smart Meter management system, comprehensive meter replacement program and much more efficient IT environment. The figures to date are impressive: 20% fewer claims and almost no errors in billing. Billing engine 65% more efficient, optimization of SAP IS-U and rapid installation of new meters. EnBW EnBW is the third-largest energy company in Germany, and a key supplier to a large number of business clients as well as to many millions of domestic gas and electricity users. Energy4U has worked with EnBW PowerPack to harmonize their IS-U system, carrying out the project at exceptionally high speed. The project has enabled more accurate and timely billing to major clients, including municipal utilities and regional suppliers. Our team used SAP migration workbench and Atos migration tools, ensuring short project run-time and high quality data. Bewag AG Bewag AG is one of Austria s key regional utilities and when deregulation started to change the rules of the game in the market, they came to Atos to implement CRM for Utilities across their entire IT environment. The project involved internet-based selfservice options for customers, was fully integrated into the existing billing service and included advanced analytics, as well. After a fast and efficient implementation process, Bewag is now able to present one face to the customer, improve targeting and ensure higher levels of customer loyalty. Vattenfall Europe For Vattenfall Europe, Energy4U carried out one of Europe s most comprehensive SAP IS-U System split and harmonization projects, starting in The key objective of the project was to migrate private and business customers belonging to Vattenfall s electricity and gas division from the Berlin and Hamburg regions into two separate systems. This has involved consolidation of two heterogeneous IS-U systems and then splitting the Grid Operator and Retailer systems in parallel to meet new regulatory requirements. Moving to the target systems allows for both maximum harmonization of the complete SAP environment and improved customization for better service delivery. Allgäuer Überlandwerk GmbH Allgäuer Überlandwerk GmbH is the largest regional supplier of electricity in the Allgäu region in the South of Germany. Energy4U s expert team has provided vital support to the customer in all key aspects of their Reporting and Data Warehouse solutions. This has delivered new functionality that has led to measurable improvements in broads areas of performance. Examples include implementation of a mass simulation scenario for financial statements, a gross margin planning application and a Smart Meter cluster analysis tool to help in improved customer segmentation. Leadership in a rapidly changing market with Atos SAP for Utilities 7

8 About Atos Atos is an international information technology services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transports; Financial Services; Telecoms, Media & Technology; Energy & Utilities. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Atos Worldline and Atos Worldgrid. For more information, visit: atos.net About Atos Worldgrid Atos Worldgrid is an Atos business unit delivering sophisticated integration projects and real time Smart Energy solutions to Energy & Utilities companies across the power, water, oil & gas value chains. With 1,600 engineers and over 30 years experience, Atos Worldgrid operates in more than 15 countries. It has in particular equipped 70 nuclear power units with its Supervision and Command & Control software in France, UK, Russia and China and delivered the world s largest smart metering system. Atos Worldgrid operates under the brands e-utile in Italy and Energy4U in Germany, and Atos Worldgrid in the rest of the world. For more information, visit: atosworldgrid.net For more information, contact: dialogue@atos.net atos.net Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos Worldgrid are registered trademarks of Atos SA. April Atos.