fast-track consumer cloud telco advantage now Your business technologists. Powering progress

Size: px
Start display at page:

Download "fast-track consumer cloud telco advantage now Your business technologists. Powering progress"

Transcription

1 fast-track consumer cloud telco advantage now Your business technologists. Powering progress

2 Right now, consumer cloud services offer telcos the chance to boost their appeal with customers, using their unique assets to achieve clear stand-out from new market players. 2 Consumer Cloud

3 The opportunity is now If you are helping shape the future of a telecommunications company today, then you know that nothing is certain. Voice revenues decline and basic text and data services become pure commodities. Customer loyalty wavers as new players undermine the established rules. It s a battlefield. But there is good news too and it s all about new consumer cloud opportunities. As a telco operator, you have a choice to make. Either you can accept commoditization across the voice and data landscapes or you can make your ability to add value to commodity services key to your future. If you choose the former, then only improved efficiency will offset tumbling margins. If you choose the latter, then you will create the conditions under which you can compete on more favorable terms while building new and extended relationships with your customers. The consumer cloud landscape offers telcos a clear and immediate opportunity to create new and compelling market propositions. Most significantly, the new consumer cloud gives you the opportunity to turn legacy data, processes and skills from a burden into a differentiating strength. To date, the new players on the market the over the top (OTT) entrants have been able to take advantage of the fact that they do not need to manage traditional client data and process. But as an established operator, you can now turn your end-to-end consumer relationships to direct and profitable advantage. Perhaps most importantly, the consumer cloud now gives you the chance to be cool and compelling. It gives you the chance to redefine how consumers regard your brand and their relationship with it and that has got to be the foundation for enduring success. Content, context and continuity The telco consumer is no stranger to cloud services. Basic back-up and restore services are now part of the standard landscape, and are a recognizable scenario in most commercial propositions: don t worry if the family dog eats the CD-ROM with all the wedding photos - everything s safe. The situation is changing rapidly however, as personal digital content increases dramatically in both volume and value while for all consumers, everything goes mobile. Digital content is no longer simply old media objects in new media formats. Because digital is instant, it becomes a wrapper for our daily lives it becomes part of the basic fabric of how people relate to each other, both as individuals and groups. And for the telco, this is the game changer. Why? Because you have the opportunity to create value by managing: The volume and media diversity of personal content The context and frequency with which it is used Monetization of continual digital experience life is not a sequence of disconnected clicks, after all. Consumer Cloud 3

4 Consumer cloud as transformation Even five years ago, it would have been unimaginable. But the reality is that we are moving inevitably into a post-pc world a world in which the consumer is abandoning computers, dedicated telephones and TVs in favor of ergonomically advanced tablets and smart-phones. And this is the space in which as a telco, you will carve out sustained success with consumer cloud. Consumers are using a wider range of devices and producing growing volumes of increasingly rich personal content. In many cases, the life of the content far exceeds the life of the device on which it was generated. In seeking simple means to protect and retain personal media files, consumers want a new kind of content custodian, and their established communications service providers are perfectly positioned the take this responsibility. This transformation is something to celebrate. It disrupts traditional voice and data revenues, but in their place creates a vast new market. Gartner estimate that by 2015, the consumer market for digital information and entertainment services will be worth around $3 trillion and the consumer cloud will be at the core of this shift. MISSED OPPORTUNITY OPPORTUNITY TELCO So why is the consumer cloud so central to this shift, and why is it such an opportunity for the established telco? giving value away operator commoditizes while OTT gains from advertising, B2B partnerships, consumer data creating and retaining value building on existing services and relationships to give consumers control over their content the consumer shift For the consumer, content and the action must live consistently across the different devices they use. People want access to their personal content anytime, anywhere and on any device. This joined-up experience demands synchronization across devices and an end to siloed or purely local content storage. the telco opportunity Established operators manage massive volumes of consumer accounts and this is the key. Consumers desire simplicity, and the operator can deliver it by acting as a broker and gateway to multiple cloud services, multiple cloud services, increasing revenue, profile and loyalty. The benefits of platform diversity The new diversity of platforms and devices benefits both the consumer and the telecommunications company. Consumers appreciate the choice, while the telco reduces dependency on a single platform and boosts negotiating power with individual platform vendors. 4 Consumer Cloud

5 Proposition and partnership The Atos consumer cloud proposition for telecommunications operators is end-to-end. Atos acts as a business accelerator in this critical area: you can adopt our fully managed, fully integrated consumer cloud capability with a ready for revenue approach. Because the opportunity is immediate, the sooner you can commercialize, the sooner you begin to boost profile and win new revenues. The Team Crafting your new consumer cloud proposition crosses many professional disciplines. To maximize success, Atos recommends the initiative is driven through a focused, multi-disciplinary team combining business, marketing, strategy and technical expertise. Typically, our business and technical consultants will work in close partnership with members of the CTO team responsible for technical strategy and enterprise architecture; with security and compliance specialists; and with product development and customer experience experts. Your accelerated journey to consumer cloud adoption falls into four distinct phases. Opportunity analysis Every engagement begins by making a qualified business case. No two operators are the same and local market conditions and regulations do vary. The opportunity analysis will reveal how you can take maximum advantage of the consumer and network data you own. It will take the status quo into full consideration: every operator has already made some inroads into consumer cloud. Our analysis of the relationship between the consumer s personal content and the operator s service management processes will underpin your success. Operational and commercial model Atos is increasingly asked to engage with operators using new models of partnership. This is especially relevant in consumer cloud. Both in terms of technical and commercial operation, the ability to manage and monetize vast volumes of real-time data is critical. This is a core capability for Atos, who are ready to take full responsibility for all aspects of consumer cloud CRM and billing and of multi-service data aggregation. Wherever personal data exists, compliance and security must be managed with rigor, and here too, Atos is able to provide a fully managed service, if desired. The Atos consumer cloud commercial model is designed around high-tech transactional processing, and will generally be based on the number of active users. Design and implementation Your new consumer cloud will be designed both to extract the greatest value from current assets and to anticipate future developments. Atos is expert in managing complex variables, and these will include both the number and type of applications you use as an operator and their associated data stores. Our system integration skills and knowledge of both OSS and BSS give stand out value during design and implementation. The Atos storage model is also likely to feature prominently. Grid-based and massively scalable, it offers a storage platform ready for dramatic growth as your customers increase their cloud usage. Atos storage is also compliant with all security levels, with the SLAs needed for these services. Continuous innovation Your immediate goal is to create new value for your customers and your company by combining personal content with usage and management data to deliver a secure, easily accessible personal cloud to your customers at clear and transparent cost. Your consumer cloud strategy will evolve rapidly and technologies and practices change. Just think, for example, of what social networking or gaming are going to look like five years from now. Atos will not deliver a static consumer cloud solution. Engaging with us means automatically buying in to continuous innovation. The Atos scientific community, for example, will feed you bulletins on breaking trends while our Business Technology Innovation Centers act as a forum for new ideas. Industrialized and personalized Although Atos offers its consumer cloud capability as an end-to-end proposition, this is not a solution in a box. Every telecommunications operator starts from a different heritage position, and wants to leverage that difference in establishing new consumer cloud services. For some operators, for example, it makes sense to retain all data hosting and simply acquire additional cloud-management, billing and CRM services. For others, and especially for MVNOs, it makes more sense to consider a fully-hosted service. With our consumer cloud proposition, we balance industrialized best practice with the ability to craft each solution to suit the character and market conditions of the individual operator. This approach gives you the maximum in agility, while driving accelerated adoption: the opportunity is now. Atos, for example, already manages over 30 million mail boxes for telco consumers. If you want mailbox management to be part of your consumer cloud proposition, then this industrialized capability gives you a fast track to adoption with a minimum of investment. Consumer Cloud 5

6 Atos in Action Atos consumer cloud services are already a working reality. We have delivered the endto-end consumer cloud capability to leading operators, and are actively engaged in providing both fully-hosted outsourced services and nested consumer clouds for clients wishing to retain independent data center operations. As always, Atos spans the entire cycle, adding particular value in helping its clients build the business case, implement and follow through with ongoing management covering all the complexities of interoperability with existing systems and processes. Create Manage Monetize This well-established and respected telecommunications brand needed to create a genuinely differentiated consumer cloud proposition. Speed was essential. They needed to compete against both peers and relatively new entrants, including Google and Apple. The Atos approach allowed our client to take center stage as the cloud broker. This created two clear advantages: Joined-up consumer experience a single point of reference for all services is mirrored by a corresponding simplicity in payment, contract and billing The operator retains a controlling service management position, and takes a correspondingly higher proportion of the earnings In addition to acting as a gateway to third party services, the solution bundles archive, storage, mail and collaboration all as directly monetized consumer services. Not only is the service a real hit with customers it opens up new opportunities for partnership and advertising revenues from across a growing ecosystem of cloud service providers. Cubits anybody? Systems of measurement change and in consumer cloud we are at a point of transition. Today, most telco offerings are still presented in terms of gigabytes, texts and talk times. Indeed, most existing consumer cloud propositions are promoted, sold and billed by volume. As consumer cloud usage evolves, we can expect changes here. (When you go to a movie or listen to a song, you measure it in minutes not megabytes.) We cannot predict how consumption will be marketed and measured five years from now. We can, however, promise that whatever change occurs, Atos will be ahead of the game. Atos is the leading exponent of complex, real-time transaction management, and will remain positioned to model and manage your CRM and billing futures whatever the emerging metrics. Device independence and data protection As an established communications service provider, you are well-positioned to create a strongly differentiated consumer cloud proposition against the OTT competitors. Some OTT players are rooted in their own brand devices, and even those that have come from a pure service background are now selling devices. You, on the other hand, are device independent. This applies not just to smart-phones, but to every other digital communications and media device people use. Your ability to help people synch and store independently of the individual device and the individual application is a winning characteristic for your customers, content will after all last longer than whatever devices they happen to be using right now. In addition, you can demonstrate a position of trust, often built over the years with local branding and service provision. The OTT provider may own data centers the size of small cities but where are they and to which regulation are they bound? For a European telco, for example, personal data will never be subject to the commercial or civil examination which is possible under the Patriot Act. 6 Consumer Cloud

7 The business case Together we will build the business case. Ideally, you will complete and validate this within weeks rather than months. Although you will want to craft the business case before starting any full scale consumer cloud initiative, there is no reason why you cannot begin to experiment with members of your team and client focus groups in parallel. The rules are simple. We will articulate: What you put in What you get out What the risks are In building the business case, Atos will pay particular attention to data protection and compliance. We will turn your regulatory experience as a telco to direct advantage with the consumer cloud proposition. Mature fraud management and audit practices, for example, help establish a differentiated position of consumer trust. The core elements of the business case will generally be presented from four perspectives: Baseline proposition We will establish scenarios built on your current market position and on local conditions and practices. The initial foundation proposition will be based on storage: Projected volume of active users An average storage capacity per user Scenarios for the telecom business model will the service be bundled with the subscription fee, or will it be sold as a premium service? Enhanced user experience We will then extend the scenario to reflect your desired target position. This will be based on how you want your customers to perceive you as a single point of contract for cloud services. It could include: Structured rich media storage, retrieval and dropbox for personal content - pictures, video, music, mail and text Access and synchronization across multiple devices smartphones, tablets and PCs/Macs Multimedia services: Content streaming Content format by device Address book management all media, SIM and phone Social network integration for personal content sharing Start-up and project We will plan and cost the project, showing the breakdown and milestones, quantifying risks, and making recommendations for collateral improvement to current and legacy process. We also set all business and technical metrics which will underpin ongoing service delivery. Partnership model Together we will explore partnership options. Most operators are keen to balance minimized capital expenditure with the protection of legacy investment. In presenting partnership models, we will explore options for shared risk and success, indicating realistic expectations and profit points for all parties. What happens now? In consumer cloud discussions with our telecommunications clients, two themes occur again and again: Urgency the window of opportunity for consumer cloud is open right now, and the longer you leave it, the harder it will be to regain lost ground. Excitement after years of concern over commoditization, the extended consumer cloud presents an area of new business transformation. (The focus today is clearly on B2C, but millions of your consumer clients are also working in banks, in hospitals, shops and government agencies and what they experience as citizens today, they will demand as employees tomorrow.) In all its business activities, Atos makes it a point of principle to encourage pilots and proof-ofconcept as a practical first step. The power of your consumer cloud proposition will be determined by the quality of thinking in these initial stages, and Atos is keen to sit down at one table with your technical, operational, security and business development experts. We have real world examples of consumer cloud to share with you, and especially welcome working visits to our Business Technology Innovation Centers where we can let imagination and invention run free. fast-track consumer cloud for telecommunications stand-out Consumer Cloud 7

8 About Atos Atos is an international information technology services company with annual 2011 pro forma revenue of EUR 8.5 billion and 74,000 employees in 48 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services. With its deep technology expertise and industry knowledge, it works with clients across the following market sectors: Manufacturing, Retail, Services; Public, Health & Transport; Financial Services; Telecoms, Media & Technology; Energy & Utilities. Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic and Paralympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting & Technology Services, Atos Worldline and Atos Worldgrid. For more information: Please contact or visit atos.net atos.net Atos, the Atos logo, Atos Consulting & Technology Services, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos Worldgrid are registered trademarks of Atos SA. June Atos.

redefining pre-paid landscapes the real-time difference Your business technologists. Powering progress

redefining pre-paid landscapes the real-time difference Your business technologists. Powering progress redefining pre-paid landscapes the real-time difference Your business technologists. Powering progress The pre-paid models you used five years ago no longer deliver or differentiate. This is true for both

More information

Enterprise Content Management discovering

Enterprise Content Management discovering Enterprise Content Management discovering content as an asset boost productivity and collaboration Your business technologists. Powering progress Collaboration underpins productivity Every business generates

More information

Media Asset Management. liberating. media assets. creative - profitable - inevitable. Your business technologists.

Media Asset Management. liberating. media assets. creative - profitable - inevitable. Your business technologists. Media Asset Management liberating media assets creative - profitable - inevitable Your business technologists. Powering progress Every media asset you own should be able to contribute value. It cannot

More information

freedom business unleashed enterprise cloud computing Your business technologists. Powering progress

freedom business unleashed enterprise cloud computing Your business technologists. Powering progress freedom business unleashed enterprise cloud computing Your business technologists. Powering progress Experiment to evolution It s finally time to take cloud more seriously not as an experimental delivery

More information

industrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists.

industrialized delivered globally via Atos Right-Fit outcomes-based Application Management Your business technologists. industrialized outcomes-based Application Management delivered globally via Atos Right-Fit Your business technologists. Powering progress Managing the cost of change Telecom companies have been cutting

More information

empowerment communication simplified boosting business collaboration Your business technologists. Powering progress

empowerment communication simplified boosting business collaboration Your business technologists. Powering progress empowerment communication simplified boosting business collaboration Your business technologists. Powering progress Making the most of choice It s time to send communication and collaboration into business

More information

collaboration and communication simplified for financial services Your business technologists. Powering progress

collaboration and communication simplified for financial services Your business technologists. Powering progress collaboration and communication simplified for financial services Your business technologists. Powering progress It s not enough to develop outstanding products. You need to be customer-centric: allowing

More information

Managed IT Services in. New circumstances demand new models. www.atosorigin.com

Managed IT Services in. New circumstances demand new models. www.atosorigin.com Managed IT Services in Telecommunications New circumstances demand new models www.atosorigin.com In June 2010, for the second consecutive year, Atos Origin was ranked the world s #1 provider of IT outsourcing

More information

cloud shift in telecommunications an invitation to explore Your business technologists. Powering progress

cloud shift in telecommunications an invitation to explore Your business technologists. Powering progress cloud shift in telecommunications an invitation to explore Your business technologists. Powering progress Will cloud still be part of your business and technical vocabulary five years from now? We doubt

More information

Smart Mobility Insurance. connecting. with your customers this is now insurance. Your business technologists. Powering progress

Smart Mobility Insurance. connecting. with your customers this is now insurance. Your business technologists. Powering progress Smart Mobility Insurance connecting with your customers this is now insurance Your business technologists. Powering progress Your customers are on the move. Are you moving with them? A strategy for mobile

More information

envisioning automotive futures connected cars for smart mobility Your business technologists. Powering progress

envisioning automotive futures connected cars for smart mobility Your business technologists. Powering progress envisioning automotive futures connected cars for smart mobility Your business technologists. Powering progress Cars inspire passions and opinions like few other products. With every new model, manufacturers

More information

optimize your data center environment for greater compliancy, security and efficiency Data Center Services

optimize your data center environment for greater compliancy, security and efficiency Data Center Services Data Center Services optimize your data center environment for greater compliancy, security and efficiency Your business technologists. Powering progress Integrated Data Center Services Reduce Capex and

More information

decisions that are better-informed leading to long-term competitive advantage Business Intelligence solutions

decisions that are better-informed leading to long-term competitive advantage Business Intelligence solutions Business Intelligence solutions decisions that are better-informed leading to long-term competitive advantage Your business technologists. Powering progress Every organization generates vast amounts of

More information

partnering to create value with focused systems integration Your business technologists. Powering progress

partnering to create value with focused systems integration Your business technologists. Powering progress partnering to create value with focused systems integration Your business technologists. Powering progress Systems Integration is a critical activity in our clients continuous pursuit of improvement and

More information

transform smart utilities new intelligence empowers Smart energy. Powering progress

transform smart utilities new intelligence empowers Smart energy. Powering progress transform smart utilities new intelligence empowers Smart energy. Powering progress Atos is extremely well positioned to manage the utilities industry s present and future needs. IDC MarketScape: IT Service

More information

changing the rules of the game new media in sports entertainment Your business technologists. Powering progress

changing the rules of the game new media in sports entertainment Your business technologists. Powering progress changing the rules of the game new media in sports entertainment Your business technologists. Powering progress Think Back. Think Forwards. Right now there are about 8.5 billion devices connected to the

More information

transform the future workplace collaborative, connected, empowering Your business technologists. Powering progress

transform the future workplace collaborative, connected, empowering Your business technologists. Powering progress transform the future workplace collaborative, connected, empowering Your business technologists. Powering progress At the Atos global headquarters in Bezons, an entirely new approach to the workplace is

More information

leverage real-time data center information to achieve greater energy and capacity efficiency Data Center Infrastructure Management

leverage real-time data center information to achieve greater energy and capacity efficiency Data Center Infrastructure Management Data Center Infrastructure Management leverage real-time data center information to achieve greater energy and capacity efficiency Your business technologists. Powering progress Secure, energy-efficient

More information

Managed Services for Media. liberation. new digital frontiers. managed services for media innovation. Your business technologists.

Managed Services for Media. liberation. new digital frontiers. managed services for media innovation. Your business technologists. Managed Services for Media liberation new digital frontiers managed services for media innovation Your business technologists. Powering progress What is the defining characteristic of our age? You can

More information

competitive advantage for manufacturing through right-fit application management Your business technologists. Powering progress

competitive advantage for manufacturing through right-fit application management Your business technologists. Powering progress competitive advantage for manufacturing through right-fit application management Your business technologists. Powering progress Faster, smoother, more responsive applications for a challenging world Manufacturers

More information

secure authentication and trusted identity delivering assurance and efficiency to every sector with CardOS Smart Card Solutions

secure authentication and trusted identity delivering assurance and efficiency to every sector with CardOS Smart Card Solutions secure authentication and trusted identity delivering assurance and efficiency to every sector with CardOS Smart Card Solutions Your business technologists. Powering progress Delivering certainty through

More information

combining innovative business IT services and consumer technology to inspire the new digital economy The Atos Samsung Alliance

combining innovative business IT services and consumer technology to inspire the new digital economy The Atos Samsung Alliance The Atos Samsung Alliance combining innovative business IT services and consumer technology to inspire the new digital economy Your business technologists. Powering progress The Atos and Samsung alliance

More information

revelation big data for media insight, intelligence, intimacy Your business technologists. Powering progress

revelation big data for media insight, intelligence, intimacy Your business technologists. Powering progress revelation big data for media insight, intelligence, intimacy Your business technologists. Powering progress We used to talk about mass media. Maybe that needs to change. There is one thing that is going

More information

leadership in insurance delivering in an uncertain world Your business technologists. Powering progress

leadership in insurance delivering in an uncertain world Your business technologists. Powering progress leadership in insurance delivering in an uncertain world Your business technologists. Powering progress Fast forward The insurance industry is entering an age of global operation and digital transformation

More information

combining innovative business IT services and consumer technology to inspire the new digital economy The Atos Samsung Alliance

combining innovative business IT services and consumer technology to inspire the new digital economy The Atos Samsung Alliance The Atos Samsung Alliance combining innovative business IT services and consumer technology to inspire the new digital economy Your business technologists. Powering progress The Atos and Samsung alliance

More information

liberate unify and secure your enterprise communications A3C Anytime Communication & Collaboration Cloud

liberate unify and secure your enterprise communications A3C Anytime Communication & Collaboration Cloud A3C Anytime Communication & Collaboration Cloud liberate unify and secure your enterprise communications Your business technologists. Powering progress Better communications: the antidote to information

More information

Power Trading and Retail System. empowering. smarter trading. across the energy value chain. Smart energy. Powering progress

Power Trading and Retail System. empowering. smarter trading. across the energy value chain. Smart energy. Powering progress Power Trading and Retail System empowering smarter trading across the energy value chain Smart energy. Powering progress In today s turbulent and increasingly complex energy markets, Atos Worldgrid PTRS

More information

redesigning the data landscape to deliver true business intelligence Your business technologists. Powering progress

redesigning the data landscape to deliver true business intelligence Your business technologists. Powering progress redesigning the data landscape to deliver true business intelligence Your business technologists. Powering progress The changing face of data complexity The storage, retrieval and management of data has

More information

exploring cloud shift for media moving up the agenda Your business technologists. Powering progress

exploring cloud shift for media moving up the agenda Your business technologists. Powering progress exploring cloud shift for media moving up the agenda Your business technologists. Powering progress We believe that the cloud is set to impact media companies massively. It affects the way in which content

More information

Global delivery. delivering. agility, quality and cost-efficiency. through coordinated world resources. Your business technologists.

Global delivery. delivering. agility, quality and cost-efficiency. through coordinated world resources. Your business technologists. Global delivery delivering agility, quality and cost-efficiency through coordinated world resources Your business technologists. Powering progress 2 Delivering agility, quality and cost-efficiency It s

More information

fast-forward multi-screen TV profitable interactive Your business technologists. Powering progress

fast-forward multi-screen TV profitable interactive Your business technologists. Powering progress fast-forward profitable interactive multi-screen TV Your business technologists. Powering progress Digital technology enables broadcasters to engage in new ways with audiences, via TV screens, computers,

More information

redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress

redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress redefining the customer experience by adding value to IT infrastructure Your business technologists. Powering progress 2 Redefining the customer experience by adding value to IT infrastructure Services

More information

enterprise social collaboration for a better way of working Your business technologists. Powering progress

enterprise social collaboration for a better way of working Your business technologists. Powering progress enterprise social collaboration for a better way of working Your business technologists. Powering progress By 2014, refusing to communicate with customers via social channels will be as harmful as ignoring

More information

How to leverage SAP HANA for fast ROI and business advantage 5 STEPS. to success. with SAP HANA. Unleashing the value of HANA

How to leverage SAP HANA for fast ROI and business advantage 5 STEPS. to success. with SAP HANA. Unleashing the value of HANA How to leverage SAP HANA for fast ROI and business advantage 5 STEPS to success with SAP HANA Unleashing the value of HANA 5 steps to success with SAP HANA How to leverage SAP HANA for fast ROI and business

More information

connected through every banking channel consistent customer experience Your business technologists. Powering progress

connected through every banking channel consistent customer experience Your business technologists. Powering progress connected consistent customer experience through every banking channel Your business technologists. Powering progress Banking customers are changing The rise of the mobile smart device has changed everything.

More information

realization in digital strategy media facilities creation Your business technologists. Powering progress

realization in digital strategy media facilities creation Your business technologists. Powering progress realization in digital strategy media facilities creation Your business technologists. Powering progress Change by Design Whether you need to deliver facilities for a major event, modernize existing operations

More information

Identity, Security and Risk Management. transforming. risk into. value and efficiency. Your business technologists.

Identity, Security and Risk Management. transforming. risk into. value and efficiency. Your business technologists. Identity, Security and Risk Management transforming risk into value and efficiency Your business technologists. Powering progress Securing your business while maximizing opportunities Protecting the privacy

More information

Your business technologists. Powering progress

Your business technologists. Powering progress Your business technologists. Powering progress Informed decisions using trusted intelligence Turn complex data into simple intelligence Many public sector organizations struggle with Big Data. They are

More information

knowledge management enabling winning offerings

knowledge management enabling winning offerings Business scenario knowledge management enabling winning offerings In today s rapidly changing and dynamic IT landscape, the IT industry is constantly faced with the challenge of keeping up with the pace

More information

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists.

Data Center Infrastructure Management. optimize. your data center with our. DCIM weather station. Your business technologists. Data Center Infrastructure Management optimize your data center with our DCIM weather station Your business technologists. Powering progress Are you feeling the heat of your data center operations? Data

More information

smarter zero emailtm working with Your business technologists. Powering progress

smarter zero emailtm working with Your business technologists. Powering progress smarter working with zero emailtm Your business technologists. Powering progress Email has had its day Back in the 1970s, email was revolutionary. It became a unique tool, allowing people to exchange information,

More information

media cloud more than storage service agility on demand Your business technologists. Powering progress

media cloud more than storage service agility on demand Your business technologists. Powering progress media cloud more than storage service agility on demand Your business technologists. Powering progress In most countries, it took about twenty years for color to replace black and white TV. Cloud represents

More information

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI

ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI ATA DRIVEN GLOBAL VISION CLOUD PLATFORM STRATEG ON POWERFUL RELEVANT PERFORMANCE SOLUTION CLOU IRTUAL BIG DATA SOLUTION ROI FLEXIBLE DATA DRIVEN VI WHITE PAPER Business and Revenue Challenges of Big Data

More information

intelligence in customer relations leveraging the social factor Your business technologists. Powering progress

intelligence in customer relations leveraging the social factor Your business technologists. Powering progress intelligence in customer relations leveraging the social factor Your business technologists. Powering progress Mining Customer Gold Telco players find themselves in highly pressurized operating environments,

More information

intelligent managed services infrastructure, applications, support Your business technologists. Powering progress

intelligent managed services infrastructure, applications, support Your business technologists. Powering progress intelligent managed services infrastructure, applications, support Your business technologists. Powering progress Just because everybody s got a smart phone in their pocket, doesn t mean that enterprise

More information

data driven government

data driven government Position paper data driven government preparing for the age of the citizen Insights for tomorrow s world Governments are awash with information, and they face a deluge of data as far into the future as

More information

the managed service landscape

the managed service landscape rethinking the managed service landscape for optimized energy and utility operations Your business technologists. Powering progress Changes in the regulatory, commercial and sustainability landscape compel

More information

productivity and competitive advantage delivered by Syclo solutions from Atos ENERGY4U Your business technologists.

productivity and competitive advantage delivered by Syclo solutions from Atos ENERGY4U Your business technologists. productivity and competitive advantage delivered by Syclo solutions from Atos ENERGY4U Your business technologists. Powering progress A world on the move Every industry is making rapid moves towards mobile

More information

The firm. of the future. Accelerating sustainable progress. Your business technologists. Powering progress

The firm. of the future. Accelerating sustainable progress. Your business technologists. Powering progress The firm of the future Accelerating sustainable progress Your business technologists. Powering progress At Atos we strive to create the firm of the future. We believe that bringing together people, technology

More information

This is Luca s café, where he socializes with his friends. This is Luca managing his savings through Atos technology. Luca is now banking

This is Luca s café, where he socializes with his friends. This is Luca managing his savings through Atos technology. Luca is now banking Now Banking, Now Insurance closer customer relationships by driving value in Now Banking and Now Insurance Trusted partner for your Digital Journey Ready for now Customers today want a different relationship

More information

Company Profile 2015. atos.net

Company Profile 2015. atos.net Company Profile 2015 atos.net Welcome to Atos, the company which strives to create the firm of the future. We believe that bringing together people, technology and business is the way forward. Every day

More information

Digital Store. of the Future. Better Customer Experience along every step of the Journey. Your business technologists.

Digital Store. of the Future. Better Customer Experience along every step of the Journey. Your business technologists. Digital Store of the Future Better Customer Experience along every step of the Journey Your business technologists. Powering progress Enterprises aim to deliver a better customer experience, maximizing

More information

Your business technologists. Powering progress. optimizing data centers: informed, impartial and focused.

Your business technologists. Powering progress. optimizing data centers: informed, impartial and focused. Your business technologists. Powering progress optimizing data centers: informed, impartial and focused. In every public and private sector organization, success and sustainability are now information-driven.

More information

ONLINE SERVICES. Business and ICT Service Delivery Redefined

ONLINE SERVICES. Business and ICT Service Delivery Redefined ONLINE SERVICES Business and ICT Service Delivery Redefined RULES AND ROLES Even ten years ago, the rules and roles which governed the provision of ICT business services were very different. Business demands

More information

Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer

Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer Convergence, personalization and high quality: Accenture helps Telecom Italia consolidate multimedia services to deliver a seamless customer experience Leading the telecommunication, media and entertainment

More information

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com

PAY TV MONETIZATION IN THE AGE OF OTT. enabled by. www.infonova.com PAY TV MONETIZATION IN THE AGE OF OTT enabled by www.infonova.com MONETIZING THE OTT AGE Pay TV has entered the multi-device over-the-top (OTT) era on a global basis. People still consume video in traditional

More information

secure user IDs and business processes Identity and Access Management solutions Your business technologists. Powering progress

secure user IDs and business processes Identity and Access Management solutions Your business technologists. Powering progress secure Identity and Access Management solutions user IDs and business processes Your business technologists. Powering progress 2 Protected identity through access management Cutting costs, increasing security

More information

vision realize your software-defined with the Digital Data Center from Atos Whitepaper

vision realize your software-defined with the Digital Data Center from Atos Whitepaper realize your software-defined vision with the Digital Data Center from Atos Whitepaper Revolutionize agility and flexibility. Accelerate time to market. Mitigate risk without inhibiting innovation. Reduce

More information

excellence and growth in banking innovative SAP for you and your customers Your business technologists. Powering progress

excellence and growth in banking innovative SAP for you and your customers Your business technologists. Powering progress excellence and growth in banking innovative SAP for you and your customers Your business technologists. Powering progress Staying ahead Staying ahead of the game today is not easy. Successful banks must

More information

The digital future for entertainment and media.

The digital future for entertainment and media. What digital means for entertainment and media and why the network is key to success. The digital future for entertainment and media. Time to press play Few sectors have been so radically transformed by

More information

CONSUMERLAB CONNECTED LIFESTYLES. An analysis of evolving consumer needs

CONSUMERLAB CONNECTED LIFESTYLES. An analysis of evolving consumer needs CONSUMERLAB CONNECTED LIFESTYLES An analysis of evolving consumer needs An Ericsson Consumer Insight Summary Report January 2014 Contents INTRODUCTION AND KEY FINDINGS 3 THREE MARKETS, THREE REALITIES

More information

RetailSuite. The world s leading retail banking solution.

RetailSuite. The world s leading retail banking solution. The world s leading retail banking solution. We are set up now such that our sales agents have the capability and the discretion, within controllable limits, to set the terms and conditions of our products

More information

The Order Management Tipping Point:

The Order Management Tipping Point: The Order Management Tipping Point: Why Salesforce is at the Center of the New Communication Service Provider Architecture Sponsored by Technology Changing the Customer Change is constant for all industries,

More information

The Order Management tipping point. Why Salesforce is at the center of the new Communication Service Provider architecture

The Order Management tipping point. Why Salesforce is at the center of the new Communication Service Provider architecture The Order Management tipping point Why Salesforce is at the center of the new Communication Service Provider architecture Why Salesforce is at the center of the new Communication Service Provider architecture

More information

LIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR

LIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR LIVE REPLY: INNOVATIVE SERVICES IN THE TELCO AND MEDIA SECTOR Over the last few years Web 2.0 solutions have attracted a growing number of users. The impact of 2.0 services is not limited to the Internet

More information

Alcatel-Lucent 5920 Multimedia Content Manager. Complete system for launching and monetizing multiscreen, multimedia content services

Alcatel-Lucent 5920 Multimedia Content Manager. Complete system for launching and monetizing multiscreen, multimedia content services Alcatel-Lucent 5920 Multimedia Content Manager Complete system for launching and monetizing multiscreen, multimedia content services The Alcatel-Lucent 5920 Multimedia Content Manager (MCM) is the one

More information

ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime!

ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime! ecommerce Industry Outlook 2016 Satisfying shoppers who want anything, anywhere, anytime! Here s to a fantastic 2016! 2016 will be another amazing year for the ecommerce industry, as consumers increasingly

More information

Atos to enhance its global leadership in digital services

Atos to enhance its global leadership in digital services Atos to enhance its global leadership in digital services Atos to acquire Xerox IT outsourcing operations Atos and Xerox to enter in a worldwide strategic collaboration Atos would acquire Xerox s IT Outsourcing

More information

Digital Customer Experience

Digital Customer Experience Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are

More information

achieving full manufacturing integration sustainable, effective and agile operations Your business technologists.

achieving full manufacturing integration sustainable, effective and agile operations Your business technologists. achieving full manufacturing integration sustainable, effective and agile operations Your business technologists. Powering progress The greatest gains in manufacturing over the next five to 10 years will

More information

Catch all the digital moments

Catch all the digital moments Catch all the digital moments of your customers Driving digital transformation in the banking sector Banking is clearly evolving in a fast-paced and changing ecosystem, either in terms of regulatory compliance

More information

BI OnDemand. so you know. wherever you are. Your business technologists. Powering progress 1

BI OnDemand. so you know. wherever you are. Your business technologists. Powering progress 1 BI OnDemand so you know wherever you are Your business technologists. Powering progress 1 Access to any report, any time, any place keeps your business ahead. To compete in today s highly competitive and

More information

DirX Identity V8.4. Secure and flexible Password Management. Technical Data Sheet

DirX Identity V8.4. Secure and flexible Password Management. Technical Data Sheet Technical Data Sheet DirX Identity V8.4 Secure and flexible Password Management DirX Identity provides a comprehensive password management solution for enterprises and organizations. It delivers self-service

More information

McKinsey iconsumer The digital youth: A glimpse into future market evolution

McKinsey iconsumer The digital youth: A glimpse into future market evolution The digital youth: A glimpse into future market evolution By Bertil Chappuis, Ewan Duncan, and Naomi Neruda While many commentators note the swift uptake of all things digital by younger consumers, new

More information

connecting lives connecting worlds

connecting lives connecting worlds adbglobal.com connecting lives connecting worlds personal TV Solution briefing Personal TV Solution Briefing Personal TV is an innovative and feature rich endto-end solution that enables operators and

More information

driving business with next generation intelligent networks Your business technologists. Powering progress

driving business with next generation intelligent networks Your business technologists. Powering progress driving business with next generation intelligent networks Your business technologists. Powering progress Next generation intelligent networks Atos has developed an advanced Next Generation Intelligent

More information

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen

Operating from the middle of the digital economy: Integrated Digital Service Providers. By Ed Bae, Sumit Banerjee and Tom Loozen Operating from the middle of the digital economy: Integrated Digital Service Providers By Ed Bae, Sumit Banerjee and Tom Loozen 2 Operating from the middle of the digital economy: Integrated Digital Service

More information

Position paper. simplify. subsidiary integration. end-to-end business agility with appropriate ERP for all

Position paper. simplify. subsidiary integration. end-to-end business agility with appropriate ERP for all Position paper simplify subsidiary integration end-to-end business agility with appropriate ERP for all Your business technologists. Powering progress Getting the right balance Increasing competitive challenges

More information

Revenue Protection for Smart Utilities. dig value from Big Data. Smart energy. Powering progress

Revenue Protection for Smart Utilities. dig value from Big Data. Smart energy. Powering progress Revenue Protection for Smart Utilities dig value from Big Data Smart energy. Powering progress Electricity theft and other non-technical losses cost European utilities 3.7bn annually 2 Revenue Protection

More information

Lexmark Enterprise Software. Transforming customer engagement

Lexmark Enterprise Software. Transforming customer engagement Lexmark Enterprise Software Transforming customer engagement Customer relationships are the lifeblood of your business Whether you serve businesses, consumers, patients, students or citizens, the quality

More information

WL Connected Living solutions. unlock. the power of IoT through. engaging Connected Services

WL Connected Living solutions. unlock. the power of IoT through. engaging Connected Services WL Connected Living solutions unlock the power of IoT through engaging Connected Services The fast growing adoption of IoT and M2M services and an increasing demand for innovative IoT Cloud platform. The

More information

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana

www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana www.wipro.com OPPORTUNITY AHEAD SaaS Delivery A Growing Opportunity SaaS claims the future, changing the playing field Hemanth Kumar Aswathanarayana Table of Contents 03----------------------------------------------------Introduction

More information

Internet of Services. What is the Future Internet for us? Pnina Vortman vortman@il.ibm.com IBM Haifa Research Laboratory

Internet of Services. What is the Future Internet for us? Pnina Vortman vortman@il.ibm.com IBM Haifa Research Laboratory Internet of Services What is the Future Internet for us? Pnina Vortman vortman@il.ibm.com Motivation Communication Service Providers (CSPs) new spaces Traditional telco model is Inverse of Internet model

More information

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey

Claims 2.0: Rethinking High Performance in Claims. White Paper. Changing Channels. Accenture Multi-Channel Distribution Insurance Consumer Survey Claims 2.0: Rethinking High Performance in Claims White Paper Changing Channels Accenture Multi-Channel Distribution Insurance Consumer Survey Effective multi-channel distribution: the solution to an ever-changing

More information

Own, launch, grow and support your cloud backup and recovery offering

Own, launch, grow and support your cloud backup and recovery offering Asigra Hybrid Partner Program Own, launch, grow and support your cloud backup and recovery offering Recovery is Everything Get powered by Asigra. Deliver your own backup service, be a data recovery specialist,

More information

Aligning CFO and CIO Priorities

Aligning CFO and CIO Priorities whitepaper economics Aligning and Priorities Forward-thinking organizations are viewing computing as an investment in business transformation, not just a way to cut costs for IT. Thanks to the, s and s

More information

turn-on analytics everywhere driving business value from big data Dig value from Big Data Manufacturing, Retail & Transport

turn-on analytics everywhere driving business value from big data Dig value from Big Data Manufacturing, Retail & Transport Manufacturing, Retail & Transport turn-on analytics everywhere driving business value from big data Dig value from Big Data Your business technologists. Powering progress In a Big Data world, meaning is

More information

Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets

Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets Monetizing Mobile Applications How to maximize investment, move up the value chain and expand into new markets Strategic White Paper Network providers are well aware of the challenges presented by today

More information

TV2U INVESTOR ROADSHOW PRESENTATION

TV2U INVESTOR ROADSHOW PRESENTATION GLOBAL TECHNOLOGY ENABLER FOR THE MONETISATION AND DISTRIBUTION OF VIDEO CONTENT 1 TV2U INVESTOR ROADSHOW PRESENTATION OCTOBER 2015 Australia United Kingdom Hong Kong Malaysia Indonesia TV2U INTRODUCTION

More information

Build at Your Own Risk: Why Managed Services for Multiscreen Video Make Sense

Build at Your Own Risk: Why Managed Services for Multiscreen Video Make Sense Build at Your Own Risk: Why Managed Services for Multiscreen Video Make Sense The trend of consumers watching TV and videos on their mobile devices is gaining momentum. Research firm IDC predicts that

More information

Enabling Innovation with KPI-based Service Management Operator Key Performance Indicators (KPIs)

Enabling Innovation with KPI-based Service Management Operator Key Performance Indicators (KPIs) www.pipelinepub.com Volume 5, Issue 5 Enabling Innovation with KPI-based Service Management Operator Key Performance Indicators (KPIs) Operators encounter it daily: They work to provide their subscribers

More information

Next-Generation Mobile Apps 7 Critical Success Factors

Next-Generation Mobile Apps 7 Critical Success Factors Mobile marketing is still the new kid on the block. Some marketers have tried a variety of mobile tactics and found Next-Generation Mobile Apps 7 Critical Success Factors Introduction There are literally

More information

IBM SmartCloud for Service Providers

IBM SmartCloud for Service Providers IBM SmartCloud for Service Providers Launch new cloud services simply and quickly to increase revenue Highlights Offers a pre-integrated, pre-configured, building-block approach to cloud services delivery

More information

MOBILE SALES ENABLEMENT HOW TABLETS UNLOCK SALES OPPORTUNITIES

MOBILE SALES ENABLEMENT HOW TABLETS UNLOCK SALES OPPORTUNITIES MOBILE SALES ENABLEMENT HOW TABLETS UNLOCK SALES OPPORTUNITIES WHY MOBILE SALES ENABLEMENT IS IMPORTANT The rapid adoption of mobile devices has sales and marketing leaders reinventing how they go-to-market.

More information

Subscription Business 2.0

Subscription Business 2.0 WHITE PAPER Subscription Business 2.0 Is your business ready for it? GET IN TOUCH (844) 4OB-SOFT sales@onebillsoftware.com 2015 OneBill www.onebillsoftware.com 1 What is a Subscription 2.0 Billing Platform?

More information

Research Report Charging and Billing for the Digital Economy

Research Report Charging and Billing for the Digital Economy Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time

More information

BNCS. mmedia solutions. comprehensive control and monitoring for complex media networks. Your business technologists.

BNCS. mmedia solutions. comprehensive control and monitoring for complex media networks. Your business technologists. BNCS mmedia solutions comprehensive control and monitoring for complex media networks Your business technologists. Powering progress Today s broadcasting professionals must manage extraordinary complexity

More information

A FUTURE IN THE CLOUD

A FUTURE IN THE CLOUD WELCOME TO THE FUTURE OF GLOBAL SOURCING Over the past decade, our work and relationships with business and IT leaders have offered us a unique perspective on the growing influence of technology on business,

More information

Agenda Overview for Digital Commerce, 2015

Agenda Overview for Digital Commerce, 2015 G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.

More information

Capgemini and Pegasystems: Delivering Business Value through Partnership

Capgemini and Pegasystems: Delivering Business Value through Partnership Capgemini and Pegasystems: Delivering Business Value through Partnership Continuous process improvement to drive sustainable results Our partnership combines Capgemini s consulting and industry strengths

More information