Setup Guide RPDO UPS Retail Package Drop-Off Web System

Transcription

1 Setup Guide RPDO UPS Retail Package Drop-Off Web System Before you begin make sure that you have: The UPS Shipping Account Number assigned to your store available for the setup process. (You will need this for the initial account setup process). Reliable Internet access at your store location. Approximately minutes to complete the PIN request process, steps 1 and 2. Setup Overview: To gain access to the Retail Package Drop-Off (RPDO) system, you will need to register your UPS store account to access MyUPS.com and setup an administrative profile. This guide contains instructions to guide you through the registration process. Before accessing the RPDO application, you will need to secure a personal identification number (PIN). Step 1 Step 2 Steps 3 & 4 Account Setup Request Adm in Access Activate Adm in Account PI N Letter This document is designed for a novice computer user; it traces the setup process in an easy to follow, step-by-step, fashion and provides several helpful hints to facilitate the setup process. Steps 1 & 2, Account Setup & Request Admin Access, takes about minutes to complete. Once you ve received the PIN letter, it should take an additional 10 minutes to activate your account (Steps 3 & 4) for access to the RPDO application. V3.0 Updated 5/31/2005 Page 1

2 Registering on MyUPS.com Access the following site via the Internet: If you are not a user of MyUPS.com, Register your store by clicking on the link on the bottom of the Reasons to Register Section. Complete the registration process. (Proceed onto the next page) If you are already a user of MyUPS.com, Login by entering your User ID and Password. V3.0 Updated 5/31/2005 Page 2

3 Registering on MyUPS.com! Important Use your UPS Shipping Account Number when registering or confirming access into MyUPS.com. If your UPS Shipping Account Number is not configured as a UPS ASO, you will not be able to complete the registration process. After you have registered your store account into MyUPS.com, login and confirm that you can securely access the application. The home page should now be visible. If you need to register your store account or you are unsure if it has been associated with your account, Access the Account Summary link by clicking on it. V3.0 Updated 5/31/2005 Page 3

4 Registering on MyUPS.com If the UPS Shipping Account Number assigned to your ASO location is already associated with your MyUPS.com account, it should be visible in account summary. If the UPS Shipping Account Number assigned to your ASO store has not been associated within MyUPS.com, Click the Add a UPS Account link. F C23! Important If you try to add your account twice or if you enter an invalid UPS Shipping Account Number, you are likely to encounter an error. You must only use the UPS Shipping Account Number that is associated with your ASO account. V3.0 Updated 5/31/2005 Page 4

5 Registering on MyUPS.com Enter all the requested information and select Continue. The UPS Shipping Account Number assigned to your store. A descriptive name for your account. The ZIP code assigned to your store. The country in which your store resides. The UPS Shipping Account Number assigned to your ASO store should now be visible in the Account Summary section as shown below. 123C23 V3.0 Updated 5/31/2005 Page 5

6 Requesting Administrative Access After you have logged into MyUPS.com, Access the account administration site by typing in the following URL: *** NOTE: A common problem that users make while attempting to access the above site is the omission of the s from the URL statement protocol statement https. Make sure to type in the URL exactly as it is listed above. The My Administration Profile window should be visible as pictured below. If you had previously set up your store account for administrative access, the UPS Shipping Account Number would be listed under the UPS Accounts section of the My Administration Profile. If your Shipping Account Number is not listed under the UPS Accounts section, Click on the Request Administrative Authority link. V3.0 Updated 5/31/2005 Page 6

7 Requesting Administrative Access Enter the requested information and select Continue. The UPS Shipping Account Number assigned to your store A descriptive name for your account The ZIP code Assigned to your store 123C23 Test Account John Doe .com TestLogin John_Doe! Important Only the UPS Shipping Account Number assigned to your store account should be entered. If you enter a non-authorized shipping account number, the following message will appear: V3.0 Updated 5/31/2005 Page 7

8 Requesting Administrative Access Confirm that the UPS Shipping Account Number assigned to your store is displayed. Ensure that the Available Authority checkbox is checked and select Continue. 123C23 Test Account US V3.0 Updated 5/31/2005 Page 8

9 Requesting Administrative Access Confirm that the following options are selected (defaulted): Retail Package Drop-Off Service Center Locator Self-Maintenance Make sure that both options are selected and click the Continue button. V3.0 Updated 5/31/2005 Page 9

10 Requesting Administrative Access Review the legal agreement. You will need to Accept the terms in order to continue.! Important Once you complete the ID Request process, a PIN letter will be mailed to the attention of the Controller at your address. You will need to re-access your MyUPS.com account to complete the setup process after you receive your PIN letter. Use the section below to record your MyUPS.com login and password information. MyUPS Login: Password: Account #: Note: In order to protect the integrity of your account information, it is important that you retain this document in a safe location. PIN Letter If your store has not received a PIN letter within 10 business days of your request, please call Monday thru Friday 8:00am to 8:00pm EST. V3.0 Updated 5/31/2005 Page 10

11 Activating your Administrative Account PIN Letter Before You Continue: Disregard the URL(s) referenced in the PIN Letter. To properly activate your account, make sure you follow the instructions listed below. Continue to complete the PIN Activation Process listed below. Note that the remainder of the process takes the average user approximately 15 minutes to complete. Please plan accordingly. Access MyUPS.com via the following internet link: Enter your User ID and Password and Click on the Log In button. V3.0 Updated 5/31/2005 Page 11

12 Activating your Administrative Account After you have logged into MyUPS.com, Access the Administration PIN activation site by typing in the following URL: Enter the requested information and select Continue. Name/business title for your account (if available) Company name (if available) UPS Shipping Account Number assigned to your store ZIP code assigned to your store Country in which your store resides. PIN (obtained from the PIN letter) 123 Main Street Any Town GA US com 123C S2 V3.0 Updated 5/31/2005 Page 12

13 Activating your Administrative Account Review the legal agreement. You will need to Accept the terms in order to continue. After the customer agreement has been accepted, the following confirmation screen should be visible: V3.0 Updated 5/31/2005 Page 13

14 Activating your Administrative Account Access the User Administration site by typing in the following URL: If the status on your account is not active, activate your PIN by selecting Activate PIN next to the UPS Shipping Account Number listed on the screen. 123C23 V3.0 Updated 5/31/2005 Page 14

15 Setting up the Retail Package Drop- Off System (RPDO) Access the RPDO application via the following Internet link: The UPS Shipping Account Number assigned to your ASO store, the same account that was set up in MyUPS.com, should now be visible in the UPS Shipping Account Number pull down menu. Once you confirm that the account number is correct, click the Submit button. Enter your login account and password to access the application. Making your Life Easier: Set the RPDO application as a Favorite 1) Select Favorites from the Main Menu after accessing the RPDO start page. 2) Select Add a Favorite from the Favorites menu 3) Enter a name and location and select OK. 123C23 V3.0 Updated 5/31/2005 Page 15

16 Setting up the Retail Package Drop- Off System (RPDO) Review the legal agreement. You will need to accept the terms in order to continue. Test Account 123 Main Street Any Town, GA Ph: UPS #123C23 V3.0 Updated 5/31/2005 Page 16

17 Setting up the Retail Package Drop- Off System (RPDO)! Important You must create a store profile before continuing. You will only need to complete this step once. In order to create a profile: The Drop-Off Package/Shipment screen should now be visible. Click the Profile Tab on the menu bar. Test Account 123 Main Street Any Town, GA Ph: UPS #123C23 V3.0 Updated 5/31/2005 Page 17

18 Setting up the Retail Package Drop- Off System (RPDO) Enter the Time Zone of your store location via the pull-down menu. Enter the Scale Type from the pull-down menu. Select the Update button. Test Account 123 Main Street Any Town, GA Ph: UPS #123C23 Mr. Title Test Company TestLogin V3.0 Updated 5/31/2005 Page 18

19 Setting up the Retail Package Drop- Off System (RPDO) A message that confirms your update should now be visible. Select Continue. Congratulations! The RPDO setup process should now be complete.! Important You will not receive a reimbursement unless you generate a manifest. This function is typically performed in conjunction with the UPS package pickup process; the Generate Manifest button can be accessed on the Manifest tab. Frequently Asked Questions For more information on the Retail Package Drop-Off System, select the FAQ tab from the menu bar. There are numerous links that will provide more detail on the Retail Package Drop-Off system. Technical Assistance If you have any technical problems with registration or application set-up, simply call UPS Technical Support at , and we will be glad to help. V3.0 Updated 5/31/2005 Page 19