a part of Top three shortlisted nominee for the Roche Excellence in Laboratory Award Arab Health 2014

Transcription

1 a part of Top three shortlisted nominee for the Roche Excellence in Laboratory Award Arab Health 2014

2 Contents a part of Anglo Arabian Healthcare ABU DHABI - AL AIN - DUBAI - SHARJAH - AJMAN - RAS AL KHAIMAH INTRODUCTION ANGLO ARABIAN HEALTHCARE VISION, MISSION & VALUES QUALITY POLICY SAFETY POLICY CONFIDENTIALITY ASSURANCE QUALITY ASSURANCE PROGRAM PHD, ABU DHABI PHD, NORTHERN EMIRATES MANAGEMENT TEAM CONTINUING MEDICAL EDUCATION (CME) SALES AND MARKETING SERVICES LOGISTICS

3 INTRODUCTION is an established network of accredited laboratories and radiology centres across the UAE offering reliable diagnostic solutions for the professional medical community, clinics and hospitals. with the latest state of the art machinery With laboratories and radiology centres in Abu Dhabi, Al Ain, Dubai, Sharjah, Ajman and Ras Al Khaimah with plans to open shortly in Dubai, PHD offers a wide range of diagnostic tests and screening services. Our accurate and striving to continued excellence in healthcare delivery. 4 5

4 PHD, RAK PHD, Ajman* Arabian Gulf PHD, Sharjah PHD, Dubai* ANGLO ARABIAN HEALTHCARE PHD, Abu Dhabi PHD, Al Ain* PHD is a part of Anglo Arabian Healthcare, the fastest growing healthcare group in the UAE. With an international management team that has over 150 years of healthcare experience, running patient centered healthcare facilities in the United States of America, Europe and the GCC. United Arab Emirates Oman * Opening - Q PHD NETWORK OF LABORATORIES AND RADIOLOGY CENTRES ACROSS THE UAE 6 7

5 PHD NETWORK MISSION in providing world-class diagnostic services at competitive prices and in a timely manner. To also provide consultation, training and technical assistance for all clinical laboratory professionals. VALUES Our values will be used as a barometer of our behaviors and culture as we grow and our determination to adhere to these values shall cascade throughout all of the Anglo Arabian Healthcare Family. Our values are Respect Empowerment PHD NETWORK VISION The PHD vision is to be the regional leader in clinical laboratory testing and radiology diagnostics with the highest quality standards provided to all patients and healthcare providers. Passion Leadership Integrity Care Achievement Trust Empathy 8 9

6 PHD NETWORK SAFETY POLICY safety of all staff and visitors. We teach all supervisors and staff to minimize risks of injury, illness and environmental damage related to all activities inside the laboratory. PHD NETWORK QUALITY POLICY The entire network will achieve customer satisfaction and continue to provide of consistent improvements in Quality Laboratory Testing

7 PHD CONFIDENTIALITY ASSURANCE PHD adheres to strict guidelines regarding patient and is shared only with appropriate medical personnel and professionals. We are in full compliance with the regulations and standards of Health Authority, Abu Dhabi (HAAD), the Dubai Health Authority (DHA) and the Ministry of Health (MoH) our patient s healthcare records and test results. Top three shortlisted nominee for the Roche Excellence in Laboratory Award Arab Health 2014 THE PHD QUALITY ASSURANCE PROGRAM (PhD, MSc, BSc), the PHD Quality Assurance Program provides the highest quality service to its wide and far-reaching clients. We pride ourselves on delivering accuracy and fast turn around times. Our commitment to quality is demonstrated in becoming American Pathologist (CAP) Accreditation. Having been accredited by CAP, PHD continued to strive for excellence and went on to achieve ISO Accreditation guided by the local regulatory body, (HAAD)

8 Our scope of services includes but is not limited to; Internal and external Quality Assurance Programs are carried out regularly to assess all laboratory operations to ensure complete laboratory services and laboratory functionality. A full laboratory information system has been installed and is effectively used throughout the laboratory operations to ensure tracking of each specimen and diminishing clerical errors. Our experienced and committed teams of laboratory managers, pathologists, medical technologists, radiologists, radiographers, quality assurance teams and supporting staff are professionally trained to utilize cutting edge technology and effective automation. This allows us to continually maintain the highest standards of quality testing in accordance with the guidelines of international accreditation. MRI CT Scan Mammography X-Ray Ultrasound Phlebotomy Haematology Coagulation Special Haematology BioChemistry Immunology and Serology Special Chemistry Microbiology Cytopathology Histopathology Molecular Biology Genetics Laboratory Management QUALITY ASSURANCE PROGRAM equipped with the latest technology from ROCHE, BIOMERIEUX, HORIBA, HELENA, WATERS, IRIS, EUROIMMUNE, JOHNSONS and other advanced laboratory testing machinery. The laboratories provide a support and serve modern, multi-specialty medical centers, hospitals and caters to peripheral laboratories across the UAE. For certain special and rarely requisitioned tests, we are pleased the USA including an exclusive 24 hour link, the Laboratoire Marcel Merieux (LMM) in France together with Bioscientia Laboratory in provide a truly world class laboratory service in the UAE

9 Conveniently located in the heart of the city, PHD Abu Dhabi has been in successful operation since January 2011 and has quickly become the laboratory of choice for healthcare professionals. The laboratory is a fully equipped, modern state of the performance of a wide range of in-house tests and laboratory independently owned laboratory to be accredited by the College of American Pathologists (CAP) and ISO With a wide ranging test repertoire including molecular and genetic tests, we forge successful working partnerships with hospitals, polyclinics and other clinical laboratories to support the provision of evidence-based-medicine at competitive costs to our professional medical communities. We are absolutely committed to providing international standards of quality processes and demonstrate this through our Gold Standard College of American Pathologists (CAP) accreditation and international standards of ISO quality procedures. We promise to provide the highest degree of professional and personalized customer care services to our valued patients and physicians and are proud of our quality assurance, test accuracy and fast test turn around times. The wide geographical coverage of network within the Emirates of RAK, Ajman, Sharjah, and Dubai has provided our client Doctors as well as our patients, with accessibility, convenience and faster turnaround time (TAT) capabilities. Whilst ensuring quality results to international standards through our sophisticated analytic platforms, the operation process is 99% power-driven and robotic, thus minimizing human interference and human errors. Such stringent and tightly controlled operations are led by a highly experienced managerial team 16 17

10 MANAGEMENT TEAM The combined experience of our management team help our clients to interact and discuss any enquiries they may have about the laboratory or radiology services provided at PHD. CLINICAL MANAGEMENT TEAM Information Technology. These combinations of expertise, allow us to assist our referring doctors and clinicians with any interactions regarding critical results or clinical enquiries. Dr. Mohammed Bahani Managing Director, PHD, Abu Dhabi Masters Degree in Healthcare Management, University of Atlanta, USA Bachelor of Science in Medical Laboratory Science, Gordon University Diploma in Laboratory Technology, Siblin Training Center Laboratory Manager, Gulf Diagnostic Center Hospital 18 19

11 SALES AND MARKETING SERVICES PHD is committed to the provision of excellent customer marketing personnel work closely in conjunction with our clients ensuring that quality laboratory services are available to all healthcare providers. The ongoing, continual success of our sales and marketing teams, ensure the growth of our client base and widen the reach of our quality driven laboratory services. To help us achieve our vision of being the regional leader in clinical laboratory testing and in compliance with continually updated technology, we are conducting a weekly CME Program that is accredited by Health Authority in Abu Dhabi (HAAD). The CME programs are conducted in our conference rooms offering CME hours to all the attendees. to others. This program is also an opportunity to interact and network with many other international laboratory professionals. The CME activities are a part of Anglo Arabian Healthcare s wider commitment to developing continuous professional development, with their already established Ibin Sina CME Programs that are carried out across the UAE

12 LOGISTICS PHD have implemented an effective logistics service to support the quick collection and delivery of test results across the region. We are able to pick up samples daily from Saturday to Thursday at any given time by the laboratory with test samples stored in our temperature controlled storage boxes until they are delivered on time to the laboratory. Our quality assurance department then ensures that all samples are received in a stable condition. PHD have a complete Lab Information System that is interfaced with all the analyzers and laboratory testing machines within the lab. This means all laboratory through our online laboratory results portal. PHD NETWORK OF LABORATORIES AND RADIOLOGY CENTRES PHD, Ajman* PHD, RAK Arabian Gulf PHD, Sharjah PHD, Dubai* PHD, Abu Dhabi PHD, Al Ain* United Arab Emirates Oman Abu Dhabi, UAE Tel: Al Ain, UAE Tel: Dubai, UAE Tel: Ibn Sina Laboratory Sharjah, UAE Tel: Ajman, UAE Tel: Medical Laboratory Ras Al Khaimah, UAE Tel: * Opening - Q

13 a part of Healthcare City, Dubai, United Arab Emirates Tel: Fax: admin@angloarabian-healthcare.com