Transforming Healthcare Delivery

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1 Ibn Sina (Bldg 27), #301, Dubai Healthcare City, P.O.Box 8703, Dubai, UAE. Ph , Fax Web Transforming Healthcare Delivery

2 About Us Eurohealth Systems (EHS), the leading global healthcare and advisory firm and the preferred choice of government agencies, investors and healthcare providers, offers complete healthcare management services to operators and investors in the healthcare sector. With more than a decade s experience, EHS are pioneers in the field of globalizing healthcare practice through a complete spectrum of healthcare consultancy, outsourcing and management services. Working in the primary areas of hospital consultation, hospital development & management; EHS is experienced in hospital design-concept planning, commissioning and operating of primary, secondary and tertiary healthcare facilities. Our team works closely with each client to reduce project and operational costs while enhancing efficiency and streamlining internal processes. Creating cost-effectiveness at both project implementation and operational levels is our core competency and we follow a step-by-step collaborative approach. Our team of medical practitioners, project managers, engineers and consultants are handpicked for their in-depth knowledge and experience in healthcare planning and management. Our in-house IT department also builds customized clinic and pharmacy software to provide efficient hospital information system implementation for paperless medical establishments. Operating from Dubai Healthcare City in the UAE, we are strategically positioned to serve clients in both developed and emerging markets, through links with healthcare professionals across the Americas, Europe, Asia and the Middle-East. Our prestigious list of clients include the Al Ain Cromwell Women and Children s Hospital, ASTER Hospitals, Magrabi Hospitals and MEDCARE Hospital, to name a few. To learn more about us, please visit

3 Planning Strategic Revenue Cycle Management Transforming Value Addition Process Healthcare Re-Engineering Technology Change Management Clinical Exchange People and ProgrammesDelivery Optimization Governance Cost Effectiveness Intellectual Sourcing Project Management Service Excellence Business Innovation Operational Efficiency Procurement Empowering Leaders Our Vision To be the region s most trusted healthcare advisory company, delivering true value and professional excellence for all our clients. Our Mission To provide the highest quality of professional services that address our clients business needs, in order to enhance their operations through streamlining processes, empowering people, improving financial performance and transforming healthcare delivery through technology. Core Values At EHS, our core values define how we conduct ourselves and our business, making a meaningful IMPACT by creating value for our clients, our people and our organisation. Innovation Measurement Pursuit of Excellence Agility Collaboration Teamwork Developing creative solutions and putting them into action. Measuring twice and executing once. Delivering what we promise and adding value beyond the expected. Moving swiftly and decisively to meet the challenges that emerge from change, providing our clients and ourselves with a competitive edge. Working together with strategic partners to achieve collective and individual goals. Readily sharing experiences, resources and opportunities, embracing diverse cultures, communities and points of view.

4 Project Management With over a decade of extensive industry experience, EHS translates ideas into reality, both by building new state-of-the-art healthcare facilities and expanding existing facilities. We offer consulting and management solutions for Healthcare Consultants Planning and design of hospitals and healthcare facilities. Research studies covering market, technical, social, location, financial impact and feasibility analyses. Biomedical equipment consultancy, equipment installation supervision. Equipment planning and needs analysis. Concept designs and space planning for hospitals, medical centres, diagnostic centres. Obtaining government and regulatory approvals. Regularly monitoring the progress and reporting the status of construction projects, equipment deliveries and installations. Implementation of hospital information systems. Technical evaluation, delivery, installation and initial start-up & monitoring of new equipment and machinery. Human resource planning, hiring, training and certification of employees working onsite or operating new equipment. Monitoring and reporting the performance of employee teams and services at the facility. Project Management Project Management. Program Management. Procurement Management. Construction Management. Cost Management, Estimation, Costing, Claims, Delay and Disruption Analysis. Quality Assurance/Quality Control Management. Health, Safety and Environmental Management. Operational Excellence At EHS, we support clients on key issues in healthcare operations through streamlining processes and focusing on advanced operations, performance improvement and employee engagement to deal with rising costs, increasing patient demand, decreasing reimbursement and limited resources. EHS Clinical and Operational Solutions Process Redesign Capacity & Service Demand Assessment Patient Satisfaction Lean-in Services Labour Solutions We use structured, results-driven processes to assess current labour performance, identify improvement areas and implement solutions for both short and long-term efficiency. Workload Volumes Staffing Management Labour Productivity Physician Solutions

5 Revenue Cycle Management EHS helps you to adopt value-based reimbursement and embrace new payment and governance models. Through our revenue cycle expertise, we provide immediate margin enhancement while driving financial results. Our innovative revenue cycle management process includes keeping track of claims in the system, making sure payments are collected and addressing denied claims while defining patient insurance eligibility. At EHS, we focus on cash acceleration by identifying and fixing potential revenue leakage areas and automating processes, thereby maximizing your billing and collection performance. We offer a diverse range of services that can be customized to suit individual requirements Consulting Our team of revenue cycle experts and professionals work in close partnership with each client to explore new avenues to increase cash flow and decrease costs through Hospital and Physician Revenue Cycle Clinical Revenue Cycle Business Office Management Our business office management solutions improve long-term financial performance in three critically important areas Medical Eligibility Denials Management & Prevention Accounts Receivable Recovery Technology With the intent to transform the industry by delivering affordable healthcare to an expanded population base, EHS brings you the latest in integrated IT systems. We focus on standardizing transactions and protecting personal health information, while acquiring and developing tools that effectively and economically achieve these objectives. With our in-house IT solutions team that supports your business at every step, we are changing the way the medical industry is managed. From creating paperless environments to complete integration of various departments, our IT-enabled upgrades include digital health records as well as the delivery of healthcare information. Our technology services include Enterprise Architecture Consulting Social Networking Developing and Enhancing Client Mobile Applications Platform Strategy (ios & Android) Data Center and Hosting IT Infrastructure Setup for Hospital and Clinics IT Procurement and Vendor Management FMS (IT Desktop Support)

6 Business Strategy People and Programmes Instead of offering solutions and answers, to address business challenges, EHS works hand-in-hand with you to discover goals and formulate strategies. We use performance management tools, best practices and key insights to provide practical inputs that help you maximise your time and resources. Our core team of consultants and advisors together bring in a combined expertise based on years of experience in working with hospitals, health systems, and medical groups. EHS clinical experts, financial specialists and management advisory teams use advanced tools to evaluate business output and help in identifying new market opportunities. As part of our process, we study the client s goals, staff and business processes and determine how to align these through a detailed SWOT analysis. We also help in managing the central balance between internal customers who serve end clients and external customers who purchase the service. We use a customized four-pronged approach that involves research, planning, implementation and reviews for targeted organization-wide improvement and business transformation by focusing on agility and adaptability. By providing talented leadership and ensuring effective management, EHS helps you to scale up both the quantity and quality of your services. We know that to survive and grow, healthcare providers need to deliver round-the-clock quality service at minimal costs. Our targeted recruitment services, courses and trainings are all designed to develop new talent and fill the constantly growing need for skilled hospital staff, professionals and administrators. EHS people and programme services include Training Programmes & Value-Added Services Human Resource Sourcing Clinical Intellectual Sourcing Licensing for Clinicians Conferences

7 IVF LABORATORY OUTSOURCING HOSPITAL MANAGEMENT DIALYSIS BIOMEDICAL EQUIPMENT MAINTENANCE LONG-TERM CARE RADIOLOGY Outsourcing Clinical Exchange EHS offers credible outsourcing services that help you reach your goals faster. Our outsourcing models are custom designed to maximise the use of existing infrastructure while addressing your individual needs. We partner with you to deliver expertise that is lacking within your organization and enable you to focus on your core business. Our outsourcing services serve in increasing productivity and margins, reducing cost, providing greater accountability and increasing staff and patient satisfaction. Our outsourcing services include Hospital Management Radiology Dialysis Long-term Care IVF Laboratory Outsourcing Biomedical Equipment Maintenance Through our clinical exchange programs at EHS, we help patients and individuals seeking advanced medical care save cost and time, while giving them a chance to be treated by leading medical professionals from across the globe. Patients can enjoy the comfort of being around their loved ones and afford better post-operative care by not travelling to far-off places for medical treatments and procedures. We partner with leading international institutes, clinical teams and medical colleges from across the globe, to offer specialized services within the region at affordable costs, without compromising on the quality and outcome of service. We bring leading physicians and their clinical teams to our client s facilities. This not only offers patients access to the best talent and world-class care right at their doorstep, but also builds credibility for our clients and enhances their reputation as leading healthcare providers.

8 Our successful ventures Al Ain Cromwell Women and Children s Hospital ASTER Hospital, Muscat ASTER Hospital, Mankhool, Dubai ASTER Hospital, Sohar MEDCARE Hospital, Dubai Iranian Hospital (Expansion Project) Magrabi Hospitals and Centres Malabar Institute of Medical Sciences (MIMS), Calicut Malabar Institute of Medical Sciences, Kottakkal

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