Giving Information About the Hotel

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1 Giving Information About the Hotel Conversation 1 The Royal Hotel. May I help you? I'm phoning from Hong Kong. I want some information before making a reservation. Yes, Ms. How can I help you? The first thing I want to know is how far the Royal Hotel is from the airport. The airport is only twenty minutes away, Ms. Do you have a conference room? We have an international banquet room with a conference function. The room seats more than a hundred. So you must have a business center. Yes, Ms. The business center offers twenty-four hour service. We can provide secretarial services and translation, and we, of course, have Internet and fax services. What do you charge for double and single rooms? Single rooms are NT 7,000 per day while doubles are only NT 7, That sounds very reasonable. By the way, do you have a sports center? I am sorry, we don't; however, there is a recreational center just eight minutes away. The sports facilities are available to all our guests at a very minimal charge. I see. Well, I'll have to talk to my boss before making a reservation. Do you need any further information, Ms? Ah, yes. Is there a market near the hotel? Yes, Ms. There is a market just down the street. What do they sell there? It's a typical farmers' market fruits, vegetables, ducks, geese, and the like.

2 Words seat (v.) secretarial (adj.) arcade (n.) trainee (n.) facility (n.) boutique (n.) reservation (n.) per (prep.) recreational center Expressions How can I help you? Do you need any further information, Ms? Thank you for calling the Royal Hotel. The airport is only twenty minutes away, Ms. Just let me know when I can be of further service. Part 1 Reservations 01 Is there a boutique in the hotel? Yes, Ms. In fact, we have a shopping arcade with fashion boutiques, a souvenir shop, and a supermarket. Thank you for all the information. I'll have to talk to my boss before making a reservation. Thank you for calling the Royal Hotel. Good-bye. Giving Information About the Hotel Conversation 2 May I help you, Ms? Yes. I'd like to know if you charge extra for children. We have a family plan. Children under twelve can stay free of charge when they stay with their parents. Good. I've got three little ones. They are very lovely children. Thank you very much. Would you like to check in, ma'am? Not right this minute. I'm waiting for my husband. Just let me know when I can be of further service. Thank you very much. Thank you. 5

3 fitness center sauna spa jogging track bowling lane tennis court squash court business center casino Activity a b g h m n 1 Telling Symbols c i o d j p e k q f l r 1 Lift 2 Baby-sitting service 3 Bar 4 Parking 5 Valet park 6 Restaurant 7 Messages 8 Information 9 Exchange bureau 10 Swimming pool 11 Laundry service 12 Facilities for the disabled 13 Front desk 14 Medical service 15 Lost and found property 16 Luggage storage 17 Hair salon 18 Coffee shop 6

4 Part 1 Reservations Turkish bath restaurant 01 conference room golf course indoor/outdoor pool / night club/bar coffee shop Giving Information About the Hotel 2 Information About Your Hotel BASIC INFORMATION Do you have Is there a Is there a travel agency in the hotel? Do you have an airline office in your hotel? Does the hotel have conference facilities??? What is the address of the Hotel? Where is the What is the telephone/fax number? How can I find your homepage? What kinds of suites does the Hotel have? located? What sports facilities do you have? How can I join the sports club? Do you have banqueting facilities for 100 people? Does the hotel have a first class international restaurant? What kinds of specialty restaurants do you have? What are the opening hours of the restaurant? Is there a barbecue in the garden? FACILITIES Is the swimming pool heated? Does the hotel have a Are your squash courts air conditioned?? Where can I rent a car? 7

5 SERVICES Does the hotel provide access to the Internet? Can I call housekeeping if I need a babysitter? 3 Family Plan Does the hotel have an airport shuttle service? Is it possible to have something translated? Is it possible to find a secretary? Do you have twenty-four hour room service? Where can I get my hair done? This is a question from women. Where can I get a hair cut? This is a question from men. Is it possible to get a massage? In your hotel, children six to twelve may pay half price while children under six can stay for free. There may also be an extra charge for extra beds (perhaps NT 700 per bed). Exercises 1 Complete the sentences with proper prepositions. What is the address the Crown Hotel? Do you have a conference room 100 people? I can post a letter the hotel. There is a snack bar the pool. We have a shopping arcade fashion boutiques and a supermarket. The sports facilities are available all our guests a very minimal charge. with in beside to of for at to Thank you all the information. I'll have to talk my boss. 8

6 2 Listen to the conversation and complete the sentences. Part 1 Reservations. May I help you? Yes. I want to a from June 3rd to July 8th. Would you like a standard, superior, deluxe, executive, or presidential suite? What exactly, is a standard suite? Our standard suites have a single bedroom bathroom. Don't they have kitchenettes? a sitting-room and a 01 No. We have kitchenettes in the superior suites. I suppose your deluxe suite is a little bigger. Yes. The deluxe suite also a very nice bar. If I took an executive suite, what would I get? The executive suites have a very attractive entrance hall, a dining room that six, a Jacuzzi in the bathroom, a fax machine in the bedroom plus a DVD player together with the newest movies. How much is an executive suite night in US dollars? Giving Information About the Hotel It is $530 per night. What extras come with a presidential suite? First of all, our presidential suites are very exclusive. All the furniture is Louis XIV style. The presidential suites must be very large. Yes, sir. A presidential suite has an upstairs and a downstairs on the top two floors of the hotel. There is a really beautiful the city. How many rooms are there? Upstairs there are two large double bedrooms plus a large bathroom with a Jacuzzi. Downstairs you will find a large dining-room, a big sitting-room, and a kitchen. There is also a bathroom for guests. It sounds very interesting. May I book a presidential suite for you, sir? Maybe...l will talk to my wife and call you back later. Thank you for the information., sir. Good-bye. 9

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