LASERJET ENTERPRISE 600 M601, M602, AND M603 SERIES PRINTER. Service Manual

Transcription

1 LASERJET ENTERPRISE 600 M601, M602, AND M603 SERIES PRINTER Service Manual

2

3 HP LaserJet Enterprise 600 M601, M602, and M603 Series Printer Service Manual

4 Copyright and License 2011 Copyright Hewlett-Packard Development Company, L.P. Trademark Credits ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CE Edition 1, 11/2011

5 Conventions used in this guide TIP: Tips provide helpful hints or shortcuts. NOTE: Notes provide important information to explain a concept or to complete a task. CAUTION: the product. Cautions indicate procedures that you should follow to avoid losing data or damaging WARNING! Warnings alert you to specific procedures that you should follow to avoid personal injury, catastrophic loss of data, or extensive damage to the product. iii

6 iv Conventions used in this guide

7 Table of contents 1 Theory of operation... 1 Basic operation... 2 Major print systems... 2 Internal components... 3 Operating sequence... 7 Formatter system... 8 Sleep mode... 8 Input/output... 8 USB... 8 Embedded print server... 9 Hard-disk... 9 CPU... 9 Memory... 9 Random-access memory... 9 Nonvolatile memory... 9 DIMM slot... 9 PJL overview PML Control panel Engine-control system DC controller PCA Sensors, solenoids, and switches Motors and fans Failure detection Motor failure Fan motor failure Engine power supply Fuser-control circuit Low-voltage power supply High-voltage power supply Overcurrent/overvoltage protection Image-formation system v

8 Image-formation process Block 1: Latent image formation Step 1: Primary charging Step 2: Laser-beam exposure Block 2: Developing Step 3: Developing Block 3: Transfer Step 4: Transfer Step 5: Separation Block 4: Fusing Step 6: Fusing Block 5: Drum cleaning Step 7: Drum cleaning Step 8: Drum charge elimination Laser/scanner system Laser failure detection Pickup, feed, and delivery system Pickup-and-feed block Fuser/delivery block Pressure roller pressure release control Paper trays Printing from Tray Printing from Tray Cassette media size detection and cassette presence detection Jam detection x500-sheet paper feeder Pickup-and-feed operation (PF) Cassette lift operation (PF) Cassette media size detection and cassette presence detection (PF) Cassette multiple-feed prevention (PF) Jam detection (PF) x1500-sheet paper deck Pickup-and-feed operation (PD) Cassette lift operation (PD) Media size detection (PD) Multiple-feed prevention (PD) Jam detection (PF) Envelope feeder Pickup-and-feed operation (EF) Multiple-feed prevention (EF) Multiple-feed detection (EF) vi

9 Jam detection (EF) Duplexer Motor and fan control (DP) Failure detection (DP) Reverse-and-re-pickup operation (DP) Side registration adjustment operation (DP) Jam detection (DP) Removal and replacement Introduction Removal and replacement strategy Electrostatic discharge Required tools Types of screws Service approach Before performing service After performing service Post-service test Print-quality test Customer replaceable units (CRUs) Print cartridge Tray Tray 2 separation, pickup, and feed rollers Transfer roller Fuser Remove the fuser Formatter cover and formatter cage Installing a new formatter Hard drive Remove the SSM Remove the encrypted HHD Installing a replacement hard drive SSM firmware upgrade HDD firmware upgrade Memory DIMM Remove the memory DIMM Install the memory DIMM Tray 1 pickup and feed rollers Tray 1 separation roller Rear output bin Covers vii

10 Top-accessory cover Envelope feed accessory covers Duplex accessory or cover Tray 2 extension door Remove the Tray 2 extension door Top cover Remove the top cover Right-side cover Remove the right-side cover Reinstall the right cover Left-side cover Remove the left-side cover Right-front cover Remove the right-front cover Rear-upper cover Remove the rear-upper cover Front cover Remove the front cover Main assemblies Registration assembly Control-panel assembly Remove the control-panel assembly Walk-up USB port and cable Remove the walk-up USB port and cable Inner connecting PCA Remove the inner connecting PCA Reinstall the inner connecting PCA Fan FN Remove fan FN Fan FN Remove fan FN Pickup-motor assembly (M101) Remove the pickup-motor assembly Drum-motor assembly (M102) Remove the drum motor Lifter-motor assembly (M103) Remove the lifter motor DC controller PCA Remove the DC controller PCA Reinstallation tip Installing a new formatter and a new DC controller viii

11 Pickup-drive assembly Remove the pickup-drive assembly Reinstall the pickup-drive assembly Fuser-motor assembly (M299) Remove the fuser-motor assembly Drum-drive assembly Remove the drum-drive assembly Reinstall the drum-drive assembly Fan FN Remove fan FN Fan FN Remove fan FN Environmental sensor (TH3) Remove the environmental sensor (TH3) High voltage power supply Remove the high-voltage power-supply assembly Feed-guide assembly Remove the feed-guide assembly Reinstall the feed-guide assembly Tray 1 paper-pickup assembly Remove the Tray 1 pickup assembly Feed-roller assembly Remove the feed-roller assembly Laser/scanner assembly Remove the laser/scanner assembly Paper-delivery assembly Remove the paper-delivery assembly Reinstall the paper-delivery assembly ,500-sheet paper deck (PD) Separation roller (PD) Rear cover (PD) Right-side cover (PD) ,500-sheet paper deck left-side cover Remove the left-side cover Door (PD) Motor (PD) Remove the Motor (PD) Driver PCA (PD) Remove the Driver PCA (PD) Lift-drive assembly (PD) Remove the Lift-drive assembly (PD) ix

12 3 Solve problems Solve problems checklist Menu map Preboot menu options Current settings pages Troubleshooting process Determine the problem source Pre-troubleshooting checklist Troubleshooting flowchart Power subsystem Power-on checks Overview Tools for troubleshooting Component diagnostics LED diagnostics Understand lights on the formatter Engine diagnostics Engine test button Formatter test Print/Stop test Drum rotation test Paper-path test (and automatic sensor test) Paper path sensors test (automatic) Manual sensor test Top of page sensor (PS103) Pre-feed sensor (PS102) Fuser delivery sensor (PS700) Duplex sensor (PS1502) Media width sensors 1/2 (PS106/108) Output bin full sensor (PS104) Tray 1 paper present sensor (PS105) Tray 2 paper present sensor (PS101) Tray 2 top of stack sensor (PS107) Tray 2 paper size switches (SW102) Tray/Bin manual sensor test Print/stop test Component tests Diagrams Block diagrams Main assemblies Main parts x

13 Motors and fans PCAs sheet feeder ,500-sheet feeder Connectors DC controller PCA connectors Product base connectors sheet paper tray connectors ,500-sheet paper tray connectors Duplexer connectors Envelope feeder connectors General timing chart Circuit diagrams Internal print-quality test pages Print-quality-troubleshooting pages Clean the paper path Set up an auto cleaning page Print configuration page Configuration page HP embedded Jetdirect page Print quality troubleshooting tools Repetitive image defect ruler Control-panel menus Retrieve Job from USB menu Retrieve Job from Device Memory menu Supplies menu Trays menu Administration menu Reports menu General Settings menu Retrieve From USB Settings menu General Print Settings menu Default Print Options menu Display Settings menu Manage Supplies menu Manage Trays menu Stapler/Stacker Settings menu Multi-Bin Mailbox Settings menu Network Settings menu Troubleshooting menu Device Maintenance menu xi

14 Backup/Restore menu Calibrate/Cleaning menu USB Firmware Upgrade menu Service menu Interpret control-panel messages, status-alert messages, and event code errors X.Y0 Supply memory error Printing Past Very Low XX.34 Used Supply In Use XX.40 Genuine HP Supplies Installed XX.41 Unsupported Supply In Use XX.70 Printing past very low YY.15 Install <supply> YY.35 Incompatible <supply> YY Internal clock error EE A3.FF D3.DZ E5.FF EA.EE EE.FF FF.EE FF.FF WX.EE WX.FF WX.YZ Fuser Area Jam WX.YZ Fuser wrap jam WX.YZ Jam below control panel xii

15 13.WX.YZ Jam in Tray WX.YZ Jam in Tray <X> WX.YZ Jam inside envelope feeder WX.YZ Jam inside top cover XX Insufficient memory: <Device> To continue, touch OK Page Too Complex AX C.XX XX XX.YY Used board/disk USB I/O buffer overflow To continue, touch OK Embedded I/O buffer overflow To continue, touch OK Embedded I/O bad transmission To continue, touch OK Error YZ Unexpected size in envelope feeder To use another tray, touch "Options" YZ Unexpected size in tray <X> YZ Unexpected type in tray <X> XX.YZ Error To continue, touch OK XX.YY XX XX XX XX XX XX WX.YZ Printer Calibration Failed To continue, touch OK XX.YY To continue turn off then on WX.YZ Fuser error To continue turn off then on YY Error XX.00 Error To continue turn off then on XX.YY Error YY DC controller error To continue turn off then on X.YY DC controller error To continue turn off then on YY Error To continue turn off then on Y Error To continue turn off then on Y Error To continue turn off then on YY error To continue turn off then on xiii

16 59.A2.0x Error Y Tray <Y> lifting error No system To continue turn off then on X0.A1 Output accessory disconnected YY Stapler/Stacker failure YY Error To continue turn off then on Error To continue turn off then on XX.YY Error To continue turn off then on X.YY Embedded JetDirect error YY.ZZ EIO-1 Card Failure OR Corrupt data in firmware volume Corrupt data in solutions volume Corrupt data in configuration volume Corrupt data in job data volume Upgrade not performed file is corrupt Upgrade not performed timeout during receive Upgrade not performed error writing to disk Upgrade not performed timeout during receive Upgrade not performed timeout during receive Upgrade not performed error reading upgrade Upgrade not performed error reading upgrade Upgrade not performed error reading upgrade Upgrade canceled by user Upgrade canceled by user Upgrade canceled by user Upgrade not performed the file is invalid Upgrade not performed the file is invalid Upgrade not performed the file is invalid X Unsupported disk Unsupported disk Unknown disk Incorrect disk Disk malfunction Disk data error No disk installed Disk is not bootable please download firmware XX.YY <binname> full Remove all paper from bin <Supply> low OR Supplies low xiv

17 <Supply> very low OR Supplies very low [File System] device failure To clear press OK [File System] file operation failure To clear press OK [File System] file system is full To clear press OK [File System] is not initialized [File System] is write protected Accept bad signature Bad optional tray connection Canceling Canceling... <jobname> Cartridge Low Cartridge Memory Abnormal Cartridge Out Checking engine Checking paper path Chosen personality not available To continue, touch OK Cleaning do not grab paper Cleaning Clearing event log Clearing paper path Close stapler/stacker multi bin mailbox door Close top cover Cooling device Creating cleaning page Data received To print last page press OK Event log is empty Expected drive missing External device initializing Face Down Tray Full FIM Load Error Send full FIM on <X> port Fuser Kit low Fuser Kit very low To continue, touch OK Genuine HP cartridge installed Genuine HP supply installed HP Secure hard drive disabled Incompatible <supply> Incompatible supplies Initializing Install fuser unit Install supplies Install supply xv

18 Internal disk device failure To clear press OK Internal disk file operation failed Internal disk file system is full Internal disk is write protected Internal disk not found Internal disk not functional Internal disk not initialized Internal disk spinning up Job not stapled due to mixed sizes Load Tray <X>: [Type], [Size] Load Tray <X>: [Type], [Size] To use another tray, press OK Loading program <XX> Manually feed output stack Then touch "OK" to print second side Manually feed: <Type><Size> Manually feed: <Type><Size> To use another tray, press OK Moving solenoid Moving solenoid and motor No job to cancel NON HP SUPPLY INSTALLED Output Bin Full Paused Performing Paper Path Test Please Wait Printing Configuration Printing Event Log Printing File Directory Printing Font List Printing Fuser Test Page Printing Help Page Printing Menu Map Printing Registration Page Printing stopped Printing Supplies Status Page Printing Usage Page Printing engine test Processing duplex job Do not grab paper until job completes Processing job from tray <X>... Do not grab paper until job completes Processing Processing... copy <X> of <Y> RAM disk device failure To clear press OK RAM disk file operation failed To clear press OK xvi

19 RAM disk file system is full To clear press OK RAM disk is write protected To clear press OK RAM disk not initialized Ready Ready <IP Address> Receiving Upgrade Remove one print cartridge Remove USB accessory Replace <supply> Replace supplies Resend external accessory firmware Resend Upgrade Restore Factory Settings ROM disk device failed To clear press OK ROM disk file operation failed To clear press OK ROM disk file system is full To clear press OK ROM disk is write protected To clear press OK ROM disk not initialized To clear press OK Rotating Motor Size Mis-Match Size mismatch in Tray <X> Sleep mode on Staple Cartridge low Staple Cartridge very low Stapler/Stacker staple jam Supplies low SUPPLY MEMORY WARNING The unit has corrupt data Tray <X> empty: [Type], [Size] Tray <X> lifting Tray <X> open Tray <X> overfilled Type mismatch Tray Unsupported drive installed To continue, touch OK Unsupported supply in use OR Unsupported supply installed To continue, touch OK Unsupported tray configuration Unsupported USB accessory detected Remove USB accessory Upgrade Error USB accessory not functional USB hubs are not fully supported Some operations may not work properly xvii

20 USB is write protected To clear press OK USB needs too much power USB needs too much power Remove USB and Then Turn Off then On USB not initialized USB storage accessory removed Clearing any associated data USB storage device failure To clear press OK USB storage file operation failed To clear press OK USB storage file system is full To clear press OK Used supply installed To continue, touch OK OR Used supply in use Waiting for tray <X> to lift Windows Login Required to Use this Feature Event-log messages Print an event log View an event log Clear an event log Clear jams Jam locations Common causes of jams Clear jams from the input trays Clear jams from Tray Clear jams from Tray 2 or an optional 500-sheet tray Clear jams from the optional 1,500-sheet tray Clear jams from the optional duplexer Clear jams from the optional envelope feeder Clear jams from the output areas Clear jams from the rear output bin Clear jams from the optional stacker or stapler/stacker Clear paper jams from the optional stacker or stapler/stacker Clear staple jams from the optional stapler/stacker Clear jams from the optional 5-bin mailbox Clear jams from the fuser Clear jams from the print-cartridge (top cover) Change jam recovery Paper does not feed automatically The product does not pick up paper The product picks up multiple sheets of paper Prevent paper jams Use manual print modes Solve image-quality problems Print-quality examples Clean the product xviii

21 Clean the paper path Set up an auto cleaning page Solve performance problems Solve connectivity problems Solve direct-connect problems Solve network problems Service mode functions Service menu Product resets Restore factory-set defaults Clean Disk and Partial Clean functions Active and repository firmware locations Partial Clean Execute a Partial Clean Clean Disk Execute a Clean Disk Product updates Determine the installed revision of firmware Perform a firmware upgrade Embedded Web Server USB storage device (Preboot menu) USB storage device (control-panel menu) Parts and diagrams Order parts by authorized service providers Order parts, accessories, and supplies Supplies part numbers Customer-self repair parts Accessories part numbers Related documentation and software How to use the parts lists and diagrams Assembly locations Base product (no optional trays or accessories) Covers Product base Internal components Internal components (1 of 3) Internal components (2 of 3) Internal components (3 of 3) High-voltage power supply Cassette (Tray 2) xix

22 Cassette (custom media) Paper feed roller assembly Registration assembly Tray 1 (MP) pickup assembly Paper delivery assembly Fuser assembly PCAs (product base) Input devices x500-sheet feeder Covers (1x500) Main body (1x500) Cassette (1x500) PCA (1x500) x1500-sheet paper deck Covers (1x1500) Front door assembly (1x1500) Main body (1x500; 1 of 2) Main body (1x500; 2 of 2) Paper pickup assembly (1x500) PCA (1x1500) Duplexer Main body (duplexer) PCA (duplexer) Envelope feeder Covers (envelope feeder) Main body (1 of 2; envelope feeder) Main body (2 of 2; envelope feeder) PCA (envelope feeder) Output devices Stapler/stacker multi-bin mailbox (MBM) Covers (MBM) Main body (MBM) Main body (MBM; 1 of 2) Main body (MBM; 2 of 2) PCA (MBM) Stacker and Stapler/Stacker (S and S/S) Covers (S and S/S) Main body (SS) Main body (S) Middle assemblies (S and S/S) Stapler/Stacker middle assembly (1 of 2; S/S) xx

23 Stapler/Stacker middle assembly (2 of 2; S/S) Stacker middle assembly (1 of 2; S) Stacker middle assembly (2 of 2; S) PCA (S and S/S) Alphabetical parts list Numerical parts list Appendix A Service and support Hewlett-Packard limited warranty statement HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement Data stored on the print cartridge End User License Agreement Customer self-repair warranty service Customer support Repack the product Appendix B Product specifications Physical specifications Power consumption, electrical specifications, and acoustic emissions Operating environment Appendix C Regulatory information FCC regulations Environmental product stewardship program Protecting the environment Ozone production Power consumption Toner consumption Paper use Plastics HP LaserJet print supplies Return and recycling instructions United States and Puerto Rico Multiple returns (more than one cartridge) Single returns Shipping Non-U.S. returns Paper Material restrictions Disposal of waste equipment by users in private households in the European Union xxi

24 Chemical substances Material Safety Data Sheet (MSDS) For more information Declaration of Conformity Certificate of Volatility Types of memory Volatile memory Non-volatile memory Hard-disk-drive memory Safety statements Laser safety Canadian DOC regulations VCCI statement (Japan) Power cord instructions Power cord statement (Japan) EMC statement (China) EMC statement (Korea) EMI statement (Taiwan) Product Stability Laser statement for Finland GS statement (Germany) Substances Table (China) Restriction on Hazardous Substances statement (Turkey) Index xxii