A Road map to quality in Continuing Education
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1 A Road map to quality in Continuing Education Ton Vroeijenstijn Quality Consultants The Netherlands CE in Europe Quality already on the agenda of CE Europe The European Universities Continuing Education Network (EUCEN) is active in this field just like EQUIPE Plus, a project network of 33 partners, funded under Grundtvig 4 of the European Socrates programme (2005) US The International Association for Continuing Education and Training (IACET): has set (ISOoriented) standards for CE
2 Important questions 1. What is quality in Continuing Education? 2. Is there a difference between quality assurance in traditional education and Continuing Education? 3. How do we know the quality of Continuing Education? 4. Are there specific standards for Continuing Education? 5. If Continuing Education is not covered by the traditional external quality assessment/accreditation, how can we develop an external quality assurance system for Continuing Education? Educational programs research Requirements stakeholders: 1. Government 2. Employers 3. Society at large 4. academia 5. students Translation Requirements in goals and aims Community outsource Achieving our goals = QALITY
3 Requirements stakeholders Quality in Continuing education Expected learning outcomes program process achievements Why external QA/accreditation in Continuing Education?? Outsiders like to know the quality Consumer protection Tuning CE to the needs of the society International competition Promoting equivalence of CE in Europe
4 Some characteristics Continuing Education A broad range of programs (short cycle and long cycle A broad range of suppliers Strong fluctuation in supply (especially short cycle courses Towards certification of Continuing Education Accreditation of individual program does not make sense (too costly) Therefore accreditation (certification) of the organization is needed = centre for continuing education Certification based on quality audit at the level of the organization and ad random assessment of some programs
5 Criteria for Continuing Education at institutional level Clear policy concerning CE Clear course catalogue/course description Adequate link with stakeholders Adequate facilities Robust and well functioning quality assurance system!!!! Internal Quality Assurance Monitoring instruments Evaluation Instruments Quality assurance Processes Specific instruments Student progress Student evaluation Assurance student assessments SWOTanalyses pass rates drop out course evaluation Assurance quality staff inter-collegial audits Feedback labour market evaluation alumni Quality assurance facilities information system Follow up
6 Criteria for Continuing Education at program level Goals and aims; expected learning outcomes The program (content, organisation) Assessment Investment of staff (qualitative and quantitative) Facilities Achievements (qualitative and quantitative) How is the quality of the program assured? Satisfaction Stakeholders expected learning outcomes Program specification quality staff Quality Assurance teaching/ learning content of the program quality of support staff student evaluation organisation the program profile of the students program design didactic concept student counseling staff development activities student assessment facilities feedback stakeholders A c h i e v e m e n t s profile graduates Time pass rates drop out employability investment Quality Assurance and (inter)national benchmarking model for analyzing the quality of a CE program
7 Certification of Continuing Education A possibility The European Universities Continuing Education Network (EUCEN) and/or EQUIPE Plus install a European Certification Council for Continuing Education ( ECCCE) a center/institute for continuing education can apply for a certificate If eligible for the certificate, the centre organise a self assessment an report about it, showing that it is meeting the criteria ECCCE organizes an external assessment and installs an audit team Site visit and report ECCCE decides about the certificate based on the audit report The Road map to quality assurance Develop the criteria and standards Develop a manual for self-assessment and external audit Install a European Certification Committee Start a pilot project for certification of Centers for Continuing Education
8 Ton Vroeijenstijn Thank you Elfenbeinturm!?" Berlin 15
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